Job Summary The Community Based Care Coordinator, Duals Integrated Care is responsible for managing and coordinating care for dual-eligible beneficiaries, those who qualify for both Medicare and Medicaid. This position focuses on integrating health services and community resources to improve health outcomes and enhance the quality of life for individuals with complex health needs, including those who are eligible for waiver services. Essential Functions * Engage with the member in a variety of community-based settings to establish an effective, care coordination relationship, while considering the cultural and linguistic needs of each member. * Function as a liaison between healthcare providers, community resources, and dual-eligible beneficiaries to ensure seamless communication and care transitions. * Conduct comprehensive assessments to identify the physical, mental, and socials needs of dual-eligible individuals. * Develop and implement individualized care plans based on unique needs of each member, considering their medical, social, and behavioral health requirements. * Lead and collaborate with interdisciplinary care team (ICT) to create holistic care plans that address medical and non-medical needs. * Assist members in accessing community resources, including housing, transportation, food assistance, and social services. * Educate members about their benefits and available services under both Medicare and Medicaid. * Provide education to members and their families about managing chronic conditions, medication adherence, and preventive care. * Promote health lifestyle choices and self-management strategies. * Regularly monitor member’s health status and care plan adherence, adjusting, as necessary. * Follow up with members after hospitalizations or significant health events to ensure continuity of care and prevent readmissions. * Work closely with primary care physicians, specialists, and other healthcare providers to coordinate care and share relevant information. * Coordinate with community-based organizations, other stakeholders/entities, state agencies, and other service providers to ensure coordination and avoid duplication of services. * Participate in care team meetings to discuss member progress and address barriers to care. * Maintain accurate and up-to-date records of members interactions, care plans, and outcomes. * Collect and analyze data to evaluate the effectiveness of care coordination efforts and identify areas of improvement. * Advocate for the needs and preferences of dual-eligible beneficiaries within the healthcare system. * Empower members to take an active role in their healthcare decisions. * Evaluate member satisfaction through open communication and monitoring of concerns or issues. * Regular travel to conduct member, provider and community-based visits as needed and per the regulatory requirements of the program. * Report abuse, neglect, or exploitation of older adults as a mandated reporter as required by State law. * On-call responsibilities as assigned. * Adherence to NCQA and CMSA standards. * Perform any other job duties as requested. Education And Experience * Nursing degree from an accredited nursing program or bachelor’s degree in a health care field or equivalent years of relevant work experience is required. * Previous experience in nursing or social work or counseling or health care profession (i.e. discharge planning, case management, care coordination, and/or home/community health management experience) is required. * Prior experience in care coordination, case management, or working with dual-eligible populations is preferred * Medicaid and/or Medicare managed care experience is preferred Competencies, Knowledge And Skills * Intermediate proficiency level with Microsoft Office, including Outlook, Word and Excel. * Understanding of Medicare and Medicaid programs, as well community resources and services available to dual-eligible beneficiaries. * Strong interpersonal and communication skills to effectively engage with members, families, and healthcare providers * Ability to manage multiple cases and priorities while maintaining attention to detail. * Adhere to code of ethics that aligns with professional practice. * Awareness of and sensitivity to the diverse backgrounds and needs of the populations served * Decision making and problem-solving skills. Licensure And Certification * Current unrestricted clinical license in state of practice as a Registered Nurse, Social Worker or Clinical Counselor is required. Licensure may be required in multiple states as applicable based on State requirement of the work assigned. * Case Management Certification is highly preferred * Must have valid driver’s license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check and verified insurance. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated. * To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified. * CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process. Working Conditions * This is a mobile position, meaning that regular travel to different work locations, including homes, offices or other public settings, is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time. * Must reside in the same territory they are assigned to work in; exceptions may be considered, due to business need. * May be required to travel greater than 50% of time to perform work duties. * Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer. * Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members. Compensation Range $62,700.00 - $100,400.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type Salary Competencies * Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
Job Summary We are seeking a dedicated and compassionate Care Coordinator to join our healthcare team. The successful candidate will play a vital role in organising and coordinating patient care services, ensuring seamless communication between patients, families, and healthcare providers. This role offers an opportunity to make a meaningful difference in patients’ lives by facilitating effective care plans and support systems. Prior office experience is desirable to efficiently manage administrative tasks and maintain organised records. The Care Coordinator will be an essential link in delivering high-quality, patient-centred care within our organisation. Care Coordinator Job Title: Care Coordinator Department: Elite Specialist Care Services Location: Harrow Carers Centre Hours of Work: 35 hours per week Salary: TBC Summary of Position: Supporting, deputise and manage care activities with the following key responsibilities: Provide leadership, management and the highest level of support to the Care Support Worker team, to ensure compliance, client quality assurance and risk assessments according to regulations, laws, quality standards and policies. Supporting and mentoring Care Support Workers to deliver care that meets "the Mum test" (care that you would want for your own family) Ensuring the Health \& Safety policy and procedures are always followed. Participate in service development for diversification. Key Responsibilities: 1. Home care clients’ referrals, visits, compliance and quality assurance. You will be responsible for the prompt processing of all referrals both internal and external, ensuring all details are accurately recorded. To develop person centred Clients’ Needs Assessments, creating Care Support Plans and carry out risk assessments in accordance with CQC regulations. Ensuring the Client’s needs are met through risk assessment and preparation of Care Plans whilst supporting and supervising a team of Care and Support Workers out on the field to deliver a person centred, flexible, efficient and reliable service to our clients. Organise, attend and conduct Client Reviews to refresh and update the Needs Assessment, Care Support Plan and Risk Assessment Documentation as appropriate. 2. Maintaining compliance and production of person-centred care plans and risk assessments in accordance with CQC regulations. Responsible for all client’s risk assessments including manual handling, behavioural, medication assessments and person-centred care plans are carried out with risk management plans devised for safe care delivery. Ensure all moving and handling needs are identified and referred to appropriate professionals working with external professionals to ensure the necessary equipment are in place to carry out care safely ensuring compliance at all times Responsible for the production, collection and distribution of MAR charts and communication log for all relevant care packages making full use of e-MAR charts where possible. Responsible for weekly audits of daily care records and MAR Charts to be reviewed by Deputy Manager. You will be responsible for ensuring a yearly care plan review and re-assessments of clients’ care needs are carried out in clients ‘own homes including all clients who are identified as needing reassessment before their actual annual review. Ensuring the Health and Safety of staff and clients through risk assessments and risk management plan is in place and followed at all times to provide a safe working environment. Ensure consistent application of Elites and Harrow Carers’ policies, procedures and approved practice; and to promote our aims and values. 3. Maintaining compliance and support of staff through supervision, appraisal and team meetings and spot checks as per organisation policy. You will be responsible for Care Support Workers’ office supervisions and setting up a personal development plan for all Care Support Workers who will report to you directly. You will coordinate the sessions ensuring that all supervisions are carried out to a high standard and each Care Support Worker is supervised every 6 to 8 weeks, no later than that. You are to ensure this is recorded, signed and filed updating CarePlanner accordingly. Ensure all action from spot checks are completed and recorded. Complete competency assessments, identify staff development needs and support staff with personal development plans working collaboratively with HR and Care Coordinators. To ensure that all Care and Support Workers receive the appropriate number of Spot checks per year. You will be responsible for call monitoring to ensure all visits are delivered on time and completed according to care plan. 4. Supporting the company office and its performance Deputise / cover for other care managers. When using Care Planner (or other systems), ensure factual, accurate information is held and that all electronic and manual records are up to date. You will ensure that detailed records are kept and that all changes in clients and Care Support Worker’s circumstances are recorded without fail. Ensure all inactive clients have been removed from the system with clear notes and end dates and archived correctly. You will be responsible for ensuring that the CarePlanner system is properly maintained and that data entry in relation to care plans, risk assessments, medication, reviews, and spot checks is updated accurately. Record all communications with clients and Care Support Worker for future references. Participate in the Out-of-Hours, On-Call activities as specified. Ensure quality control procedures and processes are always followed. To follow local, national and contractual regulation including the reporting of safeguarding and complaints. To ensure Health and Safety Legislation is always adhered to. Delivering hands-on care in the community when required to cover emergencies. Managing stakeholders and their requirements. To communicate on a regular basis with external professionals. Be involved with and attend meetings. Customer support and answering phone calls. Occasionally, you may be required to undertake other duties as requested by your line manager. Essential skills / desirable skills / qualifications 2 to 3 years’ experience in similar role in health and social care work. Supervision experience within the health and social care sector Hands on Care experience Experience of undertaking Customer Needs Assessments, Writing Care Plans and conducting Risk Assessments QCF Level 3 / Level 4 Qualification in Health and Social Care Experienced Care Team Leader / Coordinator Working knowledge of Domiciliary Care Qualified Risk Assessor and Care Planner Working knowledge of Care Planner. Manual Handling Instructor Knowledge, Skills and Competences Working knowledge of quality control procedures within the Health and Social Care Sector. Ability to manage and maintain confidentiality in line with GDPR requirements Call monitoring Discipline, grievance and investigation procedures. Working knowledge and experience of Microsoft Office suite Experience in assisting an organization to attain an Excellent CQC rating. You will need to be well organized, be able to work on your own initiative and make decisions, whilst working collaboratively as part of a team. Flexibility to work outside of Monday - Friday 9 - 5 to support management duties and ensure care visits are covered. Disposition Strong ability to build and maintain effective working relationships at all levels internally and externally. Excellent analytical and problem-solving skills. Persuasive and articulate – able to influence others with ideas, opinions and solutions Project management skills – ability to manage varying tasks and see through to completion. · Strong work ethic · Ability to work in a team · Problem solving skills · Honest · Excellent communicator · Ability to raise issues and ask for help when required. · Behavioural Competencies · Governance · Communicating Effectively · Customer Service · People Skills · Self-Development Job Types: Full-time, Permanent Pay: £26,126.00-£28,000.00 per year Work Location: In person
Aveanna Healthcare is growing!! We are seeking a Staffing Coordinator/ Care Experience Coordinator to join our dynamic team in Westminster, CO. $21.50 -$23.50/HR + Quarterly Incentive Eligibility Benefits Overview: * Health, Dental, Vision Insurance * 401(k) Savings Plan with Employer Matching * Employee Stock Purchase Plan * Company-Paid Life Insurance * Paid Holidays, Paid Vacation Days, Paid Sick Days Position Summary At Aveanna Healthcare, we are committed to providing high-quality clinical home care to medically fragile patients allowing them to grow and thrive in their homes. The Care Experience Coordinator (CEC) is focused on enhancing patient satisfaction and caregiver engagement by overseeing all aspects of caregiver scheduling and optimization. The CEC is also responsible for managing case assignments, onboarding, payroll coordination, and ongoing communication with caregivers and families to ensure the achievement of optimal patient outcomes. Essential Responsibilities Staffing \& Scheduling Management * Develop and maintain weekly caregiver schedules that meet patient care needs and minimize unstaffed shifts. * Proactively communicate and coordinate schedule changes with direct care team members and families. * Ensure clinicians are appropriately matched with patients based on skill, experience, and care needs. * Monitor Electronic Visit Verification (EVV) data for regulatory and billing compliance. * Partner with recruiting and sourcing team to address patient staffing opportunities. * Closely monitor and improve fill rates to ensure ordered and authorized hours and services are consistently fulfilled. * Collaborate with branch leadership to identify growth opportunities and increase weekly staffed hours through strategic scheduling and patient coverage planning. Caregiver Engagement \& Performance * Lead efforts to re-engage inactive caregivers and foster an employer-of-choice environment. * Partner with location team to ensure licensure and credential compliance for field staff, including re-credentialing. Client Experience \& Communication * Serve as the primary point of contact for families regarding staffing and care experience. Conduct routine check-ins with clients to ensure satisfaction and address concerns. * Work with clinicians, location and area leadership to resolve clinical or safety issues. Payroll \& Administrative Coordination * Complete payroll processing and address related inquiries timely. * Maintain accurate records of work hours, time-off requests, and payor utilization. Collaboration \& Compliance * Support new patient referrals and onboarding in collaboration with clinicians. * Adhere to state and federal labor laws, HIPAA regulations, and company policies. * Support after-hours/on-call operations as part of rotation schedule. * Participate in location-specific projects, audits, and improvement initiatives. Qualifications Required * High school diploma or GED. * Must be able to participate in an on-call rotation schedule. * Proficiency in Microsoft Office Suite and comfort with EMR systems. * Minimum 2 years of experience in staffing, customer service, or operations coordination. Preferred * Bachelor’s degree or equivalent relevant experience. * Experience in healthcare staffing or home care agency settings. * Experience with applicant tracking systems and recruiting. * Bilingual a plus. Skills and Abilities * Outstanding communication and interpersonal skills. * Strong time management and organizational capabilities. * Ability to multitask in a high-volume, fast-paced environment. * Creative problem-solver with strategic thinking and analytical skills. * Ability to maintain professionalism and confidentiality at all times. * Resilient, flexible, and adaptable to changing priorities and environments. Physical and Travel Requirements * Frequent sitting, typing, and computer work; occasional lifting up to 25 lbs. * Ability to conduct occasional home visits. * Occasional travel to local offices, patient homes, or recruitment events. Environment * Primarily office-based with occasional field responsibilities Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Applications are accepted on an ongoing basis for this role and can be submitted by applying to this job posting or by visiting our career page at: | Aveanna Healthcare Careers As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. Notice for Job Applicants Residing in California Notice for Job Applicants Residing in Florida
We are searching for a Care Coordinator – someone utilizing a collaborative approach to assess, plan, implement, monitor and evaluate the options and services required to meet an individual's health needs. Provides comprehensive on-going case management services to patients by coordinating and managing care of patients to meet multiple service needs across the continuum of care. Someone to ensure optimal patient outcomes that address quality, service, customer satisfaction and cost effectiveness. This care coordinator will partner with the physician to establish care and allocate resources associated with the patient's risk assessment and assist the patient/patient's family in coping with illness by optimizing the patient's/family's self-care abilities and supporting their consumer rights. Think you've got what it takes? "As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. “ Required * Bachelor’s degree in nursing or an associate's in nursing with enrollment in a BSN program * Current RN Licensure by the Texas Board of Nurses or Nursing licensure compact * BLS from AHA * 3yrs of nursing experience in an acute care setting * experience in community health, complex pediatric patient care, home care, case management, managed care, or utilization review highly preferred Knowledge and Skills * The skill and proficiency in applying highly technical principles, concepts and techniques central to the nursing profession in the care coordination process and including all patients and specifically those identified with complex medical conditions * The ability to comprehensively assess member/family medical needs, formulate a plan to help the member/family to meet these needs and provide ongoing evaluation and monitoring of those activities, education to members, families, providers and staff * Customer service skills, advanced communication and interpersonal skills with all levels of internal and external customers to includes medical staff, patients and families, clinical personnel, support and technical staff, outside agencies, and members of the community Specific Duties * Assesses, develops, implements and monitors a comprehensive plan of care through an interdisciplinary team process in conjunction with the patient/family in internal and external settings * Reviews clinical documentation and collaborates with medical and nursing staff to ensure smooth facilitation of level of care and patient placement * Identifies actual and potential problems and discusses with the multi-disciplinary team to facilitate interventions to mitigate barriers to successfully implementing plan of care * Serves as content expert related to level of care and maintains open communication with the care team to support appropriate utilization of resources * Appropriately screens patient for level of care and ensures clinical information in the medical record accurately reflects the level of care requested * Coordinates timely transition of information to unit Care Coordinator to support effective revenue cycle process * Completes visits with patient across the continuum of care as indicated * Participates in the orientation and training of new department members * Identifies and monitors quality improvement opportunities along the continuum of care * Identifies and reports quality of care, safety and quality of services issues and refer to appropriate Quality Management staff. * Solves problems, identifies appropriate resources, adapt to ongoing change, and handle conflict management with a professional and supportive attitude * Uses positive and effective interpersonal skills when dealing with patients/families, visitors, peers, and other health care team members
Become a part of our caring community and help us put health first Humana Gold Plus Integrated is seeking Long-Term Services and Support (LTSS) Care Coordinators (Care Coach 1) in the state of Illinois to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families towards and facilitate interaction with resources appropriate for the care and wellbeing of members. The LTSS Care Coordinator (Care Coach 1) employs a variety of strategies, approaches, and techniques to manage a member's health issues. The LTSS Care Coordinator (Care Coach 1) understands own work area professional concepts/standards, regulations, strategies, and operating standards, and makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. Key Responsibilities * Visits Medicaid members in their homes, Assisted Living Facilities (ALFs), and Long-Term Care Facilities and other care settings – 75-90% local travel (see Additional Information section). * Ensure members are receiving services in the least restrictive setting to achieve and maintain optimal well-being by assessing their care needs. * Identifies and resolves barriers that hinder effective care. * Plans and implement interventions to meet care needs. * Coordinates services, monitors, and evaluates the case management plan against the member's personal goals. * Ensures the member progresses towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. * Guides members/families towards resources appropriate for their care. Services are driven by facilitating interactions with other payer sources, providers, interdisciplinary teams, and others involved in the member's care as appropriate and required by our comprehensive contract. Required Qualifications The Care Coordinator (Care Coach 1) must meet one (1 ) of the following requirements: * Bachelor's degree in social sciences, social work, human services, or a related field. * An active, unrestricted Licensed Practical Nurse (LPN) in the state of Illinois with one (1) year of experience conducting comprehensive assessments and provision of formal services to elderly individuals. The Care Coordinator (Care Coach 1) must meet ALL the following requirements: * One (1) or more years of experience in health care and case management. * One (1) or more years of experience working with Medicare and Medicaid recipients, long-term care services, Home and Community-Based Services (HCBS), and managed care organizations. * Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook. * Ability to use a variety of electronic information applications/software programs including electronic medical records. * Ability to travel in the region to meet face to face with members and/or their families, community partners and care teams. * This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. * This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individuals must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. Preferred Qualifications * An active, unrestricted Licensed Professional Counselor (LPC) in Illinois. * An active, unrestricted Licensed Social Worker (LSW) in Illinois. * Bilingual or Multilingual: English/Spanish, Arabic, Vietnamese, Amharic, Urdu or other - Must be able to speak, read and write in both languages without limitations and assistance. See "Additional Information" section for language assessment information. Additional Information Use your skills to make an impact * Workstyle: This is a Field position - Employees perform their core duties at non-company locations, such as providing services at business partner facilities or prospects' and members' homes. * Travel: 75 - 90% field-based interactions with members and/or their families, community partners and care teams. May need to attend occasional onsite meetings in Humana's Schaumburg, IL office. * Mileage Reimbursement for Travel: Mileage reimbursement is provided for work-related travel from your home to your first work location of the day, between client or assignment locations during the workday and final work location back to home. * Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM Central Standard Time (CST), with flexibility available. Additional hours may be required based on business needs. * Language Assessment Statement: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. To Ensure Home Or Hybrid Home/Office Employees’ Ability To Work Effectively, The Self-provided Internet Service Of Home Or Hybrid Home/Office Employees Must Meet The Following Criteria At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,100 - $79,900 per year Description Of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Universal Care Services is excited to offer a fantastic opportunity for a Care Coordinator to join our growing team in Coleshill on a fixed‑term contract. If you’re looking for a rewarding, fast‑paced role where you can make a real difference in your local community, receive excellent training, and progress your career with one of the area’s fastest‑growing care providers, we would love to hear from you. Key Responsibilities * Liaise with professional and multi‑disciplinary teams to ensure the effective delivery of care. * Support our care workers, supervisors, and field‑based teams. * Respond to incoming queries in a timely, professional manner. * Schedule care visits, manage changes, and communicate updates clearly within the branch. * Answer incoming calls and handle enquiries or concerns promptly and efficiently. * Maintain accurate records and ensure compliance with company procedures. Ideal Candidate You will: * Have an excellent telephone manner and a positive, professional attitude. * Possess strong written and verbal communication skills. * Be confident communicating with staff, customers, families, and external professionals. * Have experience in administration, planning, or multi-tasking roles. * Work well under pressure and adapt quickly to change. * Demonstrate logical thinking and effective problem‑solving skills. * Be IT‑confident. Experience with People Planner, Access Care Planning, or CM Mobile is desired but not essential (full training provided). Benefits * Discount vouchers for major retailers * Access to the Blue Light Card * Refer a friend scheme – £400 paid once your referral completes probation * Free uniform * Supportive, friendly working environment * Fixed‑term contract offering valuable experience with a leading care provider * Opportunities to apply for permanent roles internally when available Additional Information This role includes participation in our shared out‑of‑hours rota, covering occasional evenings and/or weekends. Apply Today Kick‑start your career in care with Universal Care Services and make a meaningful difference every day. Job Type: Fixed‑Term Contract, Full‑Time 6 months to begin
Benefits: * 401(k) * Medical, dental and vision (90% is covered for you and 50% for dependents!) * Life Insurance * Paid time off Our Story Our mission is to bring care that’s whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription. At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, dietitians, and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at www.Lifekindhealth.com. Job Duties* Participate in a multidisciplinary team to develop, execute, monitor, and adjust comprehensive and coordinated care plans that include shared goals with measurable outcomes. * Serve as primary point of contact and coordinator of care for assigned patients. * Assist patients with Social Service needs as necessary. * Participate in Peer to Peer or Care Management reviews with patient relations liaison. * Ensure the Unitized Transdisciplinary Care program and units are scheduled and prepped for presentation. * Present patients to provider teams during care reviews. * Complete patient Care reviews as needed. * Provide nursing services including assist providers with examinations and procedures; administer medications and injections to patients; check patient's blood glucose, process referrals to external providers and community health resources; and relay provider instructions to patients. * Document medical and behavioral encounters in the health record system. * Maintain and stock the clinic STAT Kits, AED and O2 tanks on a regular basis. * Complete follow-ups on behalf of patients and providers including outreach phone calls. * Engage patients and provide care in individual and group settings that focus on achieving care plan goals and education. * Care for a medically complex and emotionally challenging patient population that requires compassion, empathy, and the ability to deescalate and appropriately react to unacceptable behavior in individual and group settings. * Encourage patients to take control and responsibility of their health through self-management and use of community resources. * Participate to be On-Call and be available to take patient calls after hours via phone. Qualifications* Current Vocational Nurse license in the state of California. * General computer skills including typing, Microsoft Word, Microsoft Excel, Microsoft Outlook, and medical record data review and entry. * Bilingual (English/Spanish) preferred. Equal Opportunity Employer: Lifekind Health is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.
Job Description Elite Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Brooksville, MS Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: * Core responsibilities + Collect all money due at the time of service + Convert referrals into evaluations + Schedule patient visits + Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls + Monitor and influence arrival rate through creation of a great customer experience * Practice Management + Manage schedule efficiently + Manage document routing + Manage personal overtime + Manage non-clinical documentation + Manage deposits + Manage caseload, D/C candidate, progress note, and insurance reporting + Monitor clinic inventory * Training + o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. + Complete quarterly compliance training. Qualifications : * High School Diploma or equivalent * Communication skills – must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily. Click Here To Learn Even More About Upstream Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
Job Description SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Maumelle, AR Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: * Core responsibilities + Collect all money due at the time of service + Convert referrals into evaluations + Schedule patient visits + Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls + Monitor and influence arrival rate through creation of a great customer experience * Practice Management + Manage schedule efficiently + Manage document routing + Manage personal overtime + Manage non-clinical documentation + Manage deposits + Manage caseload, D/C candidate, progress note, and insurance reporting + Monitor clinic inventory * Training + o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. + Complete quarterly compliance training. Qualifications : * High School Diploma or equivalent * Communication skills – must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily. Click Here To Learn Even More About Upstream Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
Job Overview: We are recruiting a for a Trainee Care Coordinator/ Admin Assistant to support the safe and effective delivery of care across our North West branch, based in the office and in the field, this is probably the next step up for a senior care assistant looking to progress. Precedo specialise in packages of support to families , and clients with learning disabilities in their own home or supported tenancy. This is a senior frontline position with a clear development pathway into a Care Co-ordinator role. You will take on additional responsibility in the field, support colleagues, and gain exposure to coordination and operational processes to prepare you for progression into the office team. Key Responsibilities * Deliver high-quality, person-centred care in line with care plans * Provide leadership and guidance to care staff in the community * Undertake spot checks and reinforce safe practice * Monitor and escalate changes in service user needs or safeguarding concerns * Assist with care reviews and documentation updates * Support urgent cover to maintain continuity of care, prepared to work a care shift * Participation in the on-call rota on an ad hoc basis to support operational flexibility * Support the Consultant with Rota management and care package mobilisation About You * Experienced in domiciliary care or similar field role * Confident supporting and guiding other staff * Strong understanding of safeguarding and compliance standards * Organised, proactive, and solution-focused * Full UK driving licence and access to a vehicle * Motivated to progress into a Care Co-ordinator position Career Development This role is designed as a stepping stone into Care Co-ordination. You will receive structured exposure to scheduling, care planning, compliance, and operational processes to build the skills required for progression. On-call duties will be paid as additional remuneration or provided as time off in lieu (TOIL) We are looking for someone ambitious, capable, and ready to grow with the service. Equality, Safeguarding \& Safer Recruitment We are an Equal Opportunities Employer and are committed to building a diverse and inclusive workforce. We welcome applications from all suitably qualified candidates regardless of age, disability, gender, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We are committed to safer recruitment practices and are a member of the Safer Jobs initiative. All roles are subject to appropriate pre-employment checks, including enhanced DBS clearance and satisfactory reference Job Types: Full-time, Permanent Pay: £27,000.00 per year Benefits: * On-site parking Work Location: In person
Overview: A tech-enabled, multidisciplinary healthcare organization, EmpowerMe Wellness is on a mission to improve the lives of seniors. EmpowerMe enriches senior living communities nationwide through our fully integrated healthcare model, which features on-site care coordination, therapy, and pharmacy services. Headquartered in St. Louis, Missouri, our 3,500+ team members drive positive outcomes and build healthier, happier tomorrows for older adults. To learn more, visit empowerme.com today. Responsibilities: As the Care Coordinator, you will work closely with the Area Director of Operations and be responsible for providing administrative oversight in communities to support teams by optimizing therapists’ schedules, helping to build caseload, performing intakes, conducting care coordination touchpoints, and hosting wellness trainings — all to ensure consistent and comprehensive interaction with residents, families, and staff. The ideal candidate will be highly organized, detail-oriented, and adept at multitasking to support the overall operational effectiveness and quality of care within the community. Your essential duties include the following: Identifying Seniors’ Health Needs* Assist in building caseload by interacting directly with senior living community residents to proactively identify therapy needs and promote care coordination services * Communicate needs to Clinic Director and/or ADO to initiate screenings * Have an on-site presence in communities to build relationships with team members, residents, and community partners Intake Process* Support Clinic Directors to drive completion of intake process for new residents, including gathering necessary documentation, information and obtaining consent from resident or Power of Attorney (POA) * Assist in scheduling of evaluations and assessments by clinical staff * Assist in obtaining orders and other required documents from providers Client-Facing Services* Provide care coordination services through touchpoint visits * Perform health screenings under the supervision of licensed therapists, in accordance * with federal, state, and local statutes * Conduct wellness classes, educational events, and personal fitness training Scheduling and Team Member Support* Assist Clinic Directors in coordinating therapists’ weekly schedules to optimize efficiency * Support onboarding of new team members * Serve as an interim Clinic Director to cover for PTO or opening positions * Support orientation of new team members Reporting* Review operational reports and act on closing gaps in care coverage * Send weekly census spreadsheets to Executive Director, Director of Wellness, Clinic Director and ADO* Assist with weekly billing closeouts General Administrative Support* Other tasks as identified such as, but not limited to: coordinating with ADO to order supplies as requested, and assisting in completion of tasks * Comply with HIPPA and PHI guidelines and always protects confidentiality * Communicate professionally and clearly and maintain a good working relationship with physicians, care staff, and interdisciplinary teams, * Demonstrate flexibility to ensure patient/community needs are being met Other Duties* Perform other duties as assigned that are consistent with qualifications, professional practices, and ethical standards * Tasks and responsibilities are subject to change at your supervisor’s discretion * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Qualifications: * Certification in healthcare, business administration, or related field. Two years of relevant experience in a senior living setting preferred * Proven experience in administrative and operational roles, including managing schedules, handling correspondence, and maintaining records * Experience in a customer-facing role, with a focus on providing exceptional service to residents and their families * Solid understanding of wellness offerings, physical, occupational, and speech therapy for seniors, as well as a general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care preferred * Exceptional communication and interpersonal skills, along with a passion to work with older adults while providing the best care possible * Ability to work well with others and take direction from management * Passion for achieving results through self-motivation, initiative, and proactive orientation with a sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems * Sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems * Must have the ability to remain calm in stressful situations, be flexible, work well with many interruptions, and have exceptional multi-tasking skills * Respect for the principles of patient/resident rights and confidentiality Computer Skills: Proficiency in Internet browsers (e.g., Chrome, Edge), as well as advanced knowledge of Microsoft Office programs, including Outlook, Excel, and Word. Work Environment \& Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. An individual should possess the physical ability to lift/move 20lbs, maintain a stationary position, move freely, operate equipment, ascend/descend freely, position self to reach equipment above or below average standing height, and communicate with employees throughout the organization. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit; stoop; walk; use hands and fingers to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employee shall have the ability to travel and commute between multiple assigned locations within the designated service area as needed to perform job responsibilities This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer. Compensation: $17.00 - $22.00 per hour
Job Description Physiofit, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Destrehan, LA. Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: * Core responsibilities + Collect all money due at the time of service + Convert referrals into evaluations + Schedule patient visits + Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls + Monitor and influence arrival rate through creation of a great customer experience * Practice Management + Manage schedule efficiently + Manage document routing + Manage personal overtime + Manage non-clinical documentation + Manage deposits + Manage caseload, D/C candidate, progress note, and insurance reporting + Monitor clinic inventory * Training + o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. + Complete quarterly compliance training. Qualifications : * High School Diploma or equivalent * Communication skills – must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily. Click Here To Learn Even More About Upstream Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
Job Title \& Specialty Area: Care Coordinator Department: ECM Outpatient Care Management Location: Children's Health- Dallas Shift: Full-time Monday through Friday Job Type: Onsite; This role may have flexibility to work remote 2 days a week depending on the business needs Why Children's Health? At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all. Summary: Utilizing advanced nursing skills and knowledge, the Care Coordinator is responsible and accountable for coordinating care throughout the continuum of care for an assigned patient population. Care Coordination in the hospital and healthcare system is a collaborative practice model. In partnership with the patient, family, and other care givers, the Care Coordinator will work with the multidisciplinary team, Providers, Nurses, Social Workers, financial counselors, and other ancillary staff to actively facilitate those functions associated with moving the patient through the continuum of care. This role will support the continuity of care across the continuum by advocating for the needs of the patient and family and working with identified care team members to promote access to care, facilitate communication and provide effective resource coordination during care transitions to ensure continuity, quality and closure of gaps in care. Identifies and implements initiatives and opportunities to improve processes. Responsibilities: * Responsible and accountable for prescribing, delegating and coordinating patient care. Uses clinical judgment based on nursing skills acquired through formal and informal experiential knowledge and evidence-based guidelines to globally assess the patient's situation and through critical thinking and clinical decision making, develop an appropriate plan of care for the patient, with the aim of promoting best outcomes. * Accountable that patient care meets standards of safety, effectiveness, patient rights and guest relations. * Oversees care delivered by patient care team; coordinates plan of care. * Provides education and facilitates learning for patients, families, and patient care team in a way that demonstrates a sensitivity to recognize, appreciate, and incorporate differences related to diversity. * Collaborates with physicians, families and other healthcare professionals to assist in developing and implementing an appropriate plan of care in a way that promotes/encourages each person's contributions towards achieving the best patient outcomes. * Advocates for the patient, represents the concerns of the patient/family and identifies and assists in resolving ethical and clinical concerns. * Will deliver care with a team-orientation, an emphasis on good customer relations, sound clinical judgment and appropriate decision-making abilities that take into consideration evidence based practice. * Continuously inquires about the condition of the patient through the ongoing process of questioning and evaluating the situation and implements treatment changes, if necessary, through collaboration with the health care team, inclusive of the patient and family. * Maintains a body of knowledge and tools that allow the nurse to manage whatever environmental and system resources exist for the patient/family, within or across healthcare and non-healthcare systems. Care Coordination / Disease Management: * Completes and analyzes comprehensive assessment with patient intake * Treatment plan coordination and management to include payors, supplies and equipment, medications, in-house services, other healthcare facilities and community resources/entities * Collaborates with the health care team on the plan of care, referrals and ongoing needs of the patients * Ensures consults, testing and procedures are sequenced in a manner that is appropriate to the patient's clinical condition and supports timely and efficient care delivery. Intervenes, resolves or escalates where barriers to service exist * Utilize disease-specific clinical pathways to ensure effective clinical / disease management * Assess the educational needs of patients, families, and caregivers taking into consideration barriers to care (e.g., literacy, language, cultural influences, comorbidities) * Ensure that education regarding the clinical / disease process has been provided by the health care team * Coach patients/families toward lifestyle changes and successful self-management of their chronic disease * Demonstrate customer-focused interpersonal skills, utilizing problem-solving processes and critical thinking * Facilitates communication and coordination of the plan of care with the Providers and the health care team * Involvement in the development of strategies and plans to maximize the most appropriate use of services in the assigned areas Resource Management: Resource Management: * After considering the relevant, evidence-based clinical information, support and advise patients, families and the organization in the care options that are most cost-effective * Navigate payor benefits and assist patients and families in understanding insurance plan benefits and financial impact with transition management and discharge planning * Understand impact on the organization and utilize knowledge of Diagnosis Related Groupings and estimated length of stay as guides when developing discharge plans * Understand the negative impact of readmissions on the patient and the health care system, and engage in review of root cause and implementing strategies to prevent readmission Discharge Planning / Transition Management: * Identifies and addresses actual and potential barriers in service or treatment and works with the appropriate resources across the continuum of care * Evaluates with the team, the patient's response to pharmacological and therapeutic treatment regimens * Works with multidisciplinary staff to ensure patient / family has received appropriate information and education prior to transition to the next level of care * Identify and solve problems related to discharge needs; implement a plan of care and coordinate a safe and timely discharge * Ensure / maintain plan consensus from patient / family, healthcare team and payor * Advocate, mediate and negotiate to formulate a cohesive plan for maintaining or enhancing patient's health status and moving the patient safely to the next level of care Communication: * Communicate and resolve conflicts with Providers, health care team members, community agencies, clients and families with diverse opinions, values, and religious/cultural ideals * Build therapeutic and trusting relationships with patients, families and caregivers through effective communication and listening skills * Continually communicate with patients and families, Providers, multidisciplinary team members and payors to facilitate coordination of clinical activities and to enhance the effect of a seamless transition from one level of care to another across the continuum * Managing Key Performance Indicators (as defined by the hiring manager): * Works to improve quality through reduction in treatment delays, use of clinical pathways and monitoring of quality indicators * Provide ongoing consultation and training to medical staff and other healthcare professionals on discharge and home care issues; participate in process improvement activities; identify barriers in service delivery systems and develop a process for improvement * Increase quality, efficiency and patient satisfaction while managing cost of care for targeted population * Collects, completes and submits statistical data in a timely manner Professional Development: * Remain current in EMTALA and regulatory requirements * Stay abreast of payor guidelines and standards * Stay abreast of community resources available to facilitate safe patient transitions of care * Remain current on clinical advancements related to primary patient population * Proactively seek to understand areas/roles outside of immediate area/role within the department * Community involvement and advocacy: participates in health fairs, appropriate professional organizations and educational speaking How You’ll Be Successful: WORK EXPERIENCE * At least 4 years Pediatric nursing, Case Management, Care Management, Care Coordination, Utilization Review, or Community-based nursing Required EDUCATION * Four-year Bachelor's degree or equivalent experience BSN Required LICENSES AND CERTIFICATIONS * Registered Nurse in the State of Texas Upon Hire Required * Accredited Case Manager (ACM) or Certified Case Manager (CCM) or Care Coordination and Transition Management (CCTM) * Upon Hire Preferred * Effective 7/1/2023, Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements Required JOB PROFILE * Requires in-depth professional knowledge and practical/applied expertise in own discipline and basic knowledge of related disciplines within the broader professional field * Has knowledge of best practices and how own area integrates with others; demonstrates awareness of the industry, including regulatory, evolving customer demands, and the factors that differentiate the organization in the market * Acts as a resource for colleagues with less experience; may lead projects with manageable risks and resource requirements * Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information * Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies * Works independently, receives minimal guidance * Explains difficult or sensitive information; works to build consensus MANAGEMENT SKILLS * Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures. * Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions. * Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence. * Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs. * Develop and use collaborative relationships to facilitate the accomplishment of work goals. * Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences. * Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive. * Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. * Effectively manage one's time and resources to ensure that work is completed efficiently. * Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. * Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed. * Assimilate and apply new job-related information in a timely manner. * Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. NON-MANAGEMENT SKILLS * Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures. * Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions. * Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence. * Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs. * Develop and use collaborative relationships to facilitate the accomplishment of work goals. * Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences. * Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive. * Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. * Effectively manage one's time and resources to ensure that work is completed efficiently. * Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. * Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed. * Assimilate and apply new job-related information in a timely manner. * Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. A Place Where You Belong We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute. Holistic Benefits – How We’ll Care for You: * Employee portion of medical plan premiums are covered after 3 years. * 4%-10% employee savings plan match based on tenure * Paid Parental Leave (up to 12 weeks) * Caregiver Leave * Adoption and surrogacy reimbursement As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.
Job Overview We are seeking a dedicated and compassionate Care Coordinator /planner to join our team. The successful candidate will play a vital role in organising and managing care plans for clients, ensuring they receive the appropriate support to improve their quality of life. This position offers an opportunity to make a meaningful difference in people's lives while working within a supportive and professional environment. Prior office experience is desirable, as it will aid in efficiently managing administrative tasks related to client care. The role is fully paid and suitable for individuals who are organised, empathetic, and committed to delivering excellent service. Responsibilities * Coordinate and oversee individual care plans in collaboration with clients, families, and healthcare professionals * Schedule appointments and manage care delivery timelines effectively * Maintain accurate and up-to-date client records using office management systems * Liaise with service providers to ensure seamless delivery of care services * Provide support and guidance to clients, addressing their needs and concerns promptly * Organise documentation related to client care, including reports and progress notes * Assist with administrative duties such as filing, data entry, and correspondence * Ensure compliance with organisational policies and relevant regulations Skills * Proven experience in an office environment, demonstrating strong organisational skills * Excellent communication skills, both written and verbal * Compassionate approach with the ability to build rapport with clients from diverse backgrounds * Strong organisational abilities with attention to detail * Ability to prioritise tasks effectively in a fast-paced environment * Proficient in using office software such as Microsoft Office Suite or similar programmes * Ability to work independently as well as part of a team * Empathy and patience when dealing with sensitive situations This role offers a rewarding opportunity for individuals passionate about providing high-quality care coordination within a professional setting. Pay: From £12.55 per hour Ability to commute/relocate: * Nottingham NG11 6LA: reliably commute or plan to relocate before starting work (preferred) Experience: * Care Planner: 1 year (preferred) Work authorisation: * United Kingdom (required) Work Location: In person
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Patient Care Coordinator II functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. The Patient Care Coordinator II is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals Working Hours: Monday - Friday from 8:00 am to 5:00 pm Location : 904 7 th Avenue, Third Floor (OBGYN Office) Seattle, WA 98104 Primary Responsibilities: * Exhibits empathy, courtesy, competence, efficiency, and care * Schedules appointments and procedures, following standard guidelines * Uses multiple computer and phone systems to fulfill patient needs over the phone * Verifies patient information, while documenting in their Electronic Health Record (EPIC) * Advises patients of their responsibilities regarding insurance and referral information * Greet customers into the practice and provide instruction and/or direction as necessary on the phone * Schedule and coordinate all patient appointments as directed * Assists patients with signing in and completing registration * Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages * Collecting co-pays and past due balances aligning with Optum payment policies * Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments * Check In and Check Out patients * Prepare all documentation and records with accuracy as directed or necessary for the patient's care * Meet or exceed the performance measures established by the Practice Management Department * Follow establish policy and procedures related to the position * Participate and contribute to a team-based environment * Maintain a team supportive attendance record * Understand and deliver quality customer service that is consistent with the Polyclinic's efforts in becoming a High-Performance Organization * Follow OSHA/WISHA (including usage of PPE) guidelines * Follow HIPAA regulations * All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements * Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations * P erforms other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: * Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays * Medical Plan options along with participation in a Health Spending Account or a Health Saving account * Dental, Vision, Life\& AD\&D Insurance along with Short-term disability and Long-Term Disability coverage * 401(k) Savings Plan, Employee Stock Purchase Plan * Education Reimbursement * Employee Discounts * Employee Assistance Program * Employee Referral Bonus Program * Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High School Diploma/GED (or higher) * 1+ years of experience computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word * 1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances due, and maintaining medical records or the medical field * Ability to be able to answer multiple phone calls Preferred Qualifications: * 1+ years of experience working knowledge of Epic EMR software * Experience taking inbound and outbound calls * Knowledge of OBGYN terminology, women's health and fertility issues Soft Skills: * Ability to work independently and maintain good judgment and accountability * Demonstrated ability to work well with health care providers * Strong organizational and time management skills and attention to detail. * Ability to multi-task and prioritize tasks to meet all deadlines * Ability to work well under pressure in a fast-paced environment * Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO, #RED
Job Description Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Chapel Hill, NC! Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: * Core responsibilities + Collect all money due at the time of service + Convert referrals into evaluations + Schedule patient visits + Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls + Monitor and influence arrival rate through creation of a great customer experience * Practice Management + Manage schedule efficiently + Manage document routing + Manage personal overtime + Manage non-clinical documentation + Manage deposits + Manage caseload, D/C candidate, progress note, and insurance reporting + Monitor clinic inventory * Training + o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. + Complete quarterly compliance training. Qualifications : * High School Diploma or equivalent * Communication skills – must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily. Click Here To Learn Even More About Upstream Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
Job Description Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Northport, AL. Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: * Core responsibilities + Collect all money due at the time of service + Convert referrals into evaluations + Schedule patient visits + Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls + Monitor and influence arrival rate through creation of a great customer experience * Practice Management + Manage schedule efficiently + Manage document routing + Manage personal overtime + Manage non-clinical documentation + Manage deposits + Manage caseload, D/C candidate, progress note, and insurance reporting + Monitor clinic inventory * Training + o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. + Complete quarterly compliance training. Qualifications : * High School Diploma or equivalent * Communication skills – must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily. Click Here To Learn Even More About Upstream Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Reliant OBGYN/Urogynecology has an immediate opening for a friendly, patient focused and detailed oriented Patient Service Specialist to join our team. The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. Schedule (FT 38.75 hours): Monday through Friday, between the hours of 7:00 am to 5:00pm. Schedule will be determined by the practice manager upon hire. Location : 4 Brotherton Way Auburn, MA 01501. May be asked to float to other practices if needed for coverage. Primary Responsibilities * Obtain accurate and updated patient information, such as name, address, insurance information * Perform insurance verification on the date of service * Obtain patient signatures for required documents * File and maintain medical records * Confirms and schedule appointments * Answering incoming and outgoing telephone calls promptly and courteously * Perform referral documentation promptly * Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports * Adhere to the standards identified via Sparq regarding Optum Employee Policies * Work cohesively with fellow employees to achieve specific team goals * Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements * Comfortable working in high pace environment * Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care * Assure the continuity of care through scheduling and tracking systems * Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations * Comply with administrative policies to ensure quality of care * Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart * All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements * Performs other duties as assigned What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include * Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays * Medical Plan options along with participation in a Health Spending Account or a Health Saving account * Dental, Vision, Life\& AD\&D Insurance along with Short-term disability and Long-Term Disability coverage * 401(k) Savings Plan, Employee Stock Purchase Plan * Education Reimbursement * Employee Discounts * Employee Assistance Program * Employee Referral Bonus Program * Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) * More information can be downloaded at: http://uhg.hr/uhgbenefits You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications * High School Diploma/GED (or higher) * 1+ years of receptionist experience or healthcare related experience * Willing and able to travel 10% of the time to cover other practices as needed * Access to reliable transportation \& valid US driver's license Preferred Qualifications * 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records * Knowledge of EPIC software * Ability to learn new software (EPIC) and flexibility to attend new hire training * Proficiency in Microsoft Office (Word, Excel and Outlook) Soft Skills * Ability to work independently and maintain good judgment and accountability * Ability to prioritize tasks to meet all deadlines * Ability to work well under pressure in a fast-paced environment * Demonstrated ability to work well with health care providers * Strong organizational and time management skills * Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO, #RED
Overview The Care Coordination Specialist is a key contributor within the Home Healthcare Care Coordination model, ensuring that each referral moves efficiently from receipt to a completed start of care (SOC). This role drives throughput by coordinating all referral components—orders, documentation, authorizations, scheduling, and communication—serving as the operational hub between sales, intake, scheduling, and clinical teams. The Care Coordination Specialist uses critical thinking, prioritization, and communication expertise to deliver a seamless experience for patients, families, and referring partners. This position operates as a care logistics specialist, ensuring readiness, accuracy, and timely activation of services rather than functioning as a transactional data processor. Responsibilities * Leads the end-to-end referral process by obtaining necessary orders, documentation, authorizations, and ensuring each referral progresses efficiently into a start of care (SOC). * Develops and maintains ongoing communication with patients, families, pharmacies, providers, and the care team to ensure timely responses and coordinated care. * Manages all SOC paperwork, documentation, and recordkeeping to maintain full regulatory and home health compliance. * Champions the scheduling workflow by coordinating with PODs according to the POD charter, managing provider calendars, and adjusting schedules to optimize patient care and provider efficiency. * Collaborates with audit and compliance teams, identifying gaps, resolving exceptions, and supporting corrective actions as needed. * Manages operational workflows, referral queues, and documentation accuracy while providing education and guidance to patients and families throughout the coordination process. * Ensures high-quality, service-oriented interactions with families, referral sources, and partners, focusing on referral conversion, readiness, and an exceptional customer experience. This job description is not meant to be exhaustive and may be modified as needed. Employees may be assigned other related duties to meet organizational needs. Key Performance Indicators * Referral response time * Referral-to-admission cycle time * Referral-to-admit conversion rate * Family/referral-source satisfaction Qualifications * Bachelor's degree preferred; each year of approved experience may be substituted for one year of education. * Three to four years of experience in a home health agency, healthcare coordination, or a related role preferred. Each year of approved formal education may be substituted for one year of work experience. * Demonstrated ability to work in a fast-paced, multidisciplinary environment with competing priorities. * Excellent communication skills for interacting with patients, families, referral partners, and clinical teams. * Strong organizational and multitasking abilities with high attention to detail. * Proficiency with electronic health records, referral management systems, and general computer applications. * Scheduling experience strongly preferred. Required Licensure/Certifications * None * Area of Interest:Secretarial/Clerical/Administrative * Pay Range:$48,651.20/Yr. - $75,420.80/Yr. (Based on 40 hours per week, otherwise pro rata) * FTE/Hours per pay period:1.00 - 1.00 - 40 hrs/week * Shift:Day * Job ID:38528 Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more:Benefits | DHMC and Clinics Careers Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.
Job Description SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team inLittle Rock, AR Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: * Core responsibilities + Collect all money due at the time of service + Convert referrals into evaluations + Schedule patient visits + Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls + Monitor and influence arrival rate through creation of a great customer experience * Practice Management + Manage schedule efficiently + Manage document routing + Manage personal overtime + Manage non-clinical documentation + Manage deposits + Manage caseload, D/C candidate, progress note, and insurance reporting + Monitor clinic inventory * Training + o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. + Complete quarterly compliance training. Qualifications : * High School Diploma or equivalent * Communication skills – must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily. Click Here To Learn Even More About Upstream Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
Job Description Results (Ascension Saint Thomas), a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Brentwood West, TN Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Travel as needed to other nearby clinics. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: * Core responsibilities + Collect all money due at the time of service + Convert referrals into evaluations + Schedule patient visits + Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls + Monitor and influence arrival rate through creation of a great customer experience * Practice Management + Manage schedule efficiently + Manage document routing + Manage personal overtime + Manage non-clinical documentation + Manage deposits + Manage caseload, D/C candidate, progress note, and insurance reporting + Monitor clinic inventory * Training + o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. + Complete quarterly compliance training. Qualifications : * High School Diploma or equivalent * Communication skills – must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily. Click Here To Learn Even More About Upstream Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
Job Description Benchmark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Matthews, NC! Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: * Core responsibilities + Collect all money due at the time of service + Convert referrals into evaluations + Schedule patient visits + Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls + Monitor and influence arrival rate through creation of a great customer experience * Practice Management + Manage schedule efficiently + Manage document routing + Manage personal overtime + Manage non-clinical documentation + Manage deposits + Manage caseload, D/C candidate, progress note, and insurance reporting + Monitor clinic inventory * Training + o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. + Complete quarterly compliance training. Qualifications : * High School Diploma or equivalent * Communication skills – must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily. Click Here To Learn Even More About Upstream Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
Job Description Rocky Mountain Spine and Sport, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team inLone Tree, CO Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: * Core responsibilities + Collect all money due at the time of service + Convert referrals into evaluations + Schedule patient visits + Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls + Monitor and influence arrival rate through creation of a great customer experience * Practice Management + Manage schedule efficiently + Manage document routing + Manage personal overtime + Manage non-clinical documentation + Manage deposits + Manage caseload, D/C candidate, progress note, and insurance reporting + Monitor clinic inventory * Training + o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. + Complete quarterly compliance training. Qualifications : * High School Diploma or equivalent * Communication skills – must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily. Click Here To Learn Even More About Upstream This annual salary ranges within the specified amounts depending on experience, credentials, certifications, and other qualifications. Full-time positions may also have the opportunity to participate in bonus programs or other incentive plans. Colorado pay range $17—$18 USD Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
Job Description As part of the Care Team, the Care Coordinator is one of the first to interact with clients and caregivers, creating a caring culture with exceptional service. As a Care Coordinator, you are a key contributor to scheduling optimization and utilization of hours which leads to client satisfaction and safety. Supports company initiatives by adopting new approaches, practices, and processes to deliver standards of excellence and operational excellence on a consistent basis. The Care Coordinator will build strong relationships with caregivers to create a positive environment where caregivers feel valued and supported. You will also assist in the collaborative coordination of care to reduce waste and inefficiency. We are proud to be named a Great Place to Work Certified Company for 2023! Essential Job Functions * Maintain quality service by following Outreach Standard Operating Procedures to onboard new clients timely and ensure accuracy. This includes duties such as: accepts and coordinates referrals, client welcome calls, data entry into EHR (electronic health record), eligibility checks, and caregiver matching * Communicate effectively with referral sources to correct any client registration or authorization issues * Maintain clients EHR (electronic health record) by entering new information timely and accurately * Address client concerns timely and with empathy * Supports other members of the Care Team to provide the best customer service possible and creating an environment of trust and collaboration within the team * Follow Outreach Standard Operating Procedures to recruit and onboard caregivers, acknowledging the importance and impact of every detail. This includes duties such as: recruiting, interviewing, new hire paperwork, conducting reference checks, and coordinating orientation and training with Care Managers * Communicate with case managers, practitioners, and others as needed to facilitate client services and to ensure client continuity of care * Assist in the direction and coordination of quality control in service delivery * Monitor and manage caregiver master schedule(s) * Assist in the overall flow of paperwork and ensure accuracy, completeness, and timeliness * Assist with incoming and outgoing calls with kindness and professionalism * Monitor proper usage of Electronic Visit Verification (EVV) Reason codes, enters client visits, and runs checks and balances prior to submitting to payroll * Generate timesheets, ensures timely transmission to payroll, and reconciles billing * Compute, records, and submits initial billing, conducts all necessary research on outstanding billings, and re-submits outstanding billings timely * May reconcile A/R and A/P reports * May generate reports for use by Administrator and Care Team * Knows and follows Company policies and procedures with integrity * Conducts all communications in an honest and professional manner * Be a good steward of company resources, always striving to accomplish more with less and reduce fraud, waste, and abuse of funds * Be a positive influence in our community by providing excellent care and support * Respects clients by recognizing their rights; maintaining confidentiality and working tirelessly to earn and keep the trust of our clients * Commitment to Outreach Healths mission and core values * Performs any other duties as assigned by the Supervisor Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Required Skills, Education, Certification, License, and/or Experience * High School Diploma or GED * Demonstrate excellent organizational skills * Demonstrate effective verbal and written communication skills, and ability to keep accurate records * High attention to detail and a high degree of accuracy * Demonstrate analytic skills when problem solving * Proficient in MS Office Applications and ability to learn job specific software systems * Be a positive leader, creating an environment of trust, and a culture where everyone feels valued * Must be humble, teachable, and open-minded Preferred Skills, Education, Certification, License, and/or Experience * At least 2 years of relevant work experience * Bilingual (English and Spanish) * Experience with EHRs as well as tracking and monitoring Electronic Visit Verification (EVV) * Local knowledge about and connections to community health care and social welfare resources are desirable Benefits: * Employee assistance program * Employee discount * Flexible schedule * Health insurance Compliance The Care Coordinator is required to fully comply with applicable healthcare laws and statues (local, state, and federal) and Outreach Health policies and procedures. Must respect clients by recognizing their rights; maintaining confidentiality and work tirelessly to earn and keep their trust. Each team member is expected to perform all duties and demonstrate behaviors and attitudes consistent with Outreach Healths Mission Statement and Core Values. Brand: Outreach Health Address: Outreach Health of Hemphill Lufkin, TX - 75901 Property Description: TX: Hemphill - Lufkin Property Number: 087
Job Description Beyond Therapy for Kids, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Ridgeland, MS. Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: * Core responsibilities + Collect all money due at the time of service + Convert referrals into evaluations + Schedule patient visits + Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls + Monitor and influence arrival rate through creation of a great customer experience * Practice Management + Manage schedule efficiently + Manage document routing + Manage personal overtime + Manage non-clinical documentation + Manage deposits + Manage caseload, D/C candidate, progress note, and insurance reporting + Monitor clinic inventory * Training + o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. + Complete quarterly compliance training. Qualifications : * High School Diploma or equivalent * Communication skills – must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily. Click Here To Learn Even More About Upstream Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
Job Overview We are seeking a dedicated and experienced Care Coordinator (Female) to oversee operations within our Northampton Branch. The ideal candidate will possess strong leadership skills and a passion for providing high-quality care to residents. This role requires effective communication, the ability to implement care plans, and experience in supervising staff within a care home environment. The Care Coordinator will also be responsible for ensuring compliance with company policies and maintaining a safe and supportive atmosphere for both staff and clients. Reports to: Care Manager/Registered Manager Duties: * Maintaining continuity of care by completing Rota\s, Maintain and adjusting call runs where needed * Support with Care Planning and Risk Assessments * Support with Care Assessments * Support with Carer Compliance (Spot Checks, Filed Care Observations, Competency Checks) * Carry out audits as required and delegated by management team * Support in the field when required * Supporting with Supervisions and Appraisals * On-Call out of hours support * Administrative duties as required by managerial team. Essential: * Minimum of 1-2 Years Care Experience * Must be a driver with access to own vehicle * NVQ Level 2 Desirable: * Previous Supervisory Experience * NVQ Level 3 or above \List is not exhaustive (Duties might be added or removed where deemed necessary to support the needs of the business)\ \PLEASE NOTE WE ARE UNABLE TO OFFER VISA SPONSORSHIP FOR THIS POSITION\ Job Types: Full-time, Permanent Pay: £13.00-£13.50 per hour Benefits: * Company events * Company pension * On-site parking Education: * Certificate of Higher Education (required) Experience: * Supervisory: 2 years (required) * Leadership: 2 years (required) Licence/Certification: * Level 3 NVQ qualification (required) * Driving Licence (required) Work authorisation: * United Kingdom (required) Location: * Northampton (required) Work Location: In person
Complex Care Coordinator As a care coordinator, you will be planning and rostering care staff into shifts and ensure that the care workers and nurses that are responsible for delivering care and support on a day-to-day basis attend their shifts as planned. About the role * The care coordinator will organise rotas a month in advance for the complex care clients. * Building and developing strong relationships with staff members (carers and nurses) * Building and developing strong relationships with clients * Obtaining staff availability * Communicate with staff and clients in a respectful, professional, and friendly manner. * On call responsibility About you * You will have strong communication skills both over the phone and via written communication. * You will be a problem solver, quick thinker and solution driven. * You will have worked in care and ideally will have coordination experience within either domiciliary or complex care. * You will have the right to work in the UK and a full UK driving licence. What’s on offer for the Care Coordinator? * Salary of £26,667 increasing after probation period to £30,000 * Mon to Fri 9am – 5pm, plus on call to include some weekends and 1 evening / morning per week (1700 – 2300/0600 – 0900) * Office based – Whitstable * 25 days AL plus the bank holiday and a day off on your birthday. * Enhanced sick pay. * Employee Assistance Programme. * Free DBS. * Pension contributions. * Frequent social events. * Access to discounts on goods and services offered by third parties. * Excellent career development opportunities. SHCHOJ Benefits * Choice of day, night and weekend shifts * Blue light card - we’ll pay for it. * Reflecting the hard work that you do. * Earn a £50 voucher for every friend you refer who joins our team. * Thorough paid training and supported induction, with annual paid refreshers. * We help you save for Christmas. * Wellbeing support including up to 6 face-to-face counselling sessions. * In-house wellbeing team to support you. * 24/7 live chat and video calls with trained counsellors, and free financial and legal advice. * We reward Employees of the Month with a £100 voucher. * Employee events throughout the year, including fish and chips on the beach. * Consistent support from our team of Nurses and Field Care Supervisors. * In-house womens health support. * Accumulate holiday pay as you work. * Employee events throughout the year, including breakfast clubs, summer BBQ and Christmas party. * 25 days annual leave, plus bank holidays and your birthday! * Two Volunteer Days per year, to support local charities and initiatives.
Job Summary The Community Based Care Coordinator, Duals Integrated Care is responsible for managing and coordinating care for dual-eligible beneficiaries, those who qualify for both Medicare and Medicaid. This position focuses on integrating health services and community resources to improve health outcomes and enhance the quality of life for individuals with complex health needs, including those who are eligible for waiver services. Essential Functions * Engage with the member in a variety of community-based settings to establish an effective, care coordination relationship, while considering the cultural and linguistic needs of each member. * Function as a liaison between healthcare providers, community resources, and dual-eligible beneficiaries to ensure seamless communication and care transitions. * Conduct comprehensive assessments to identify the physical, mental, and socials needs of dual-eligible individuals. * Develop and implement individualized care plans based on unique needs of each member, considering their medical, social, and behavioral health requirements. * Lead and collaborate with interdisciplinary care team (ICT) to create holistic care plans that address medical and non-medical needs. * Assist members in accessing community resources, including housing, transportation, food assistance, and social services. * Educate members about their benefits and available services under both Medicare and Medicaid. * Provide education to members and their families about managing chronic conditions, medication adherence, and preventive care. * Promote health lifestyle choices and self-management strategies. * Regularly monitor member’s health status and care plan adherence, adjusting, as necessary. * Follow up with members after hospitalizations or significant health events to ensure continuity of care and prevent readmissions. * Work closely with primary care physicians, specialists, and other healthcare providers to coordinate care and share relevant information. * Coordinate with community-based organizations, other stakeholders/entities, state agencies, and other service providers to ensure coordination and avoid duplication of services. * Participate in care team meetings to discuss member progress and address barriers to care. * Maintain accurate and up-to-date records of members interactions, care plans, and outcomes. * Collect and analyze data to evaluate the effectiveness of care coordination efforts and identify areas of improvement. * Advocate for the needs and preferences of dual-eligible beneficiaries within the healthcare system. * Empower members to take an active role in their healthcare decisions. * Evaluate member satisfaction through open communication and monitoring of concerns or issues. * Regular travel to conduct member, provider and community-based visits as needed and per the regulatory requirements of the program. * Report abuse, neglect, or exploitation of older adults as a mandated reporter as required by State law. * On-call responsibilities as assigned. * Adherence to NCQA and CMSA standards. * Perform any other job duties as requested. Education And Experience * Nursing degree from an accredited nursing program or bachelor’s degree in a health care field or equivalent years of relevant work experience is required. * Previous experience in nursing or social work or counseling or health care profession (i.e. discharge planning, case management, care coordination, and/or home/community health management experience) is required. * Prior experience in care coordination, case management, or working with dual-eligible populations is preferred * Medicaid and/or Medicare managed care experience is preferred Competencies, Knowledge And Skills * Intermediate proficiency level with Microsoft Office, including Outlook, Word and Excel. * Understanding of Medicare and Medicaid programs, as well community resources and services available to dual-eligible beneficiaries. * Strong interpersonal and communication skills to effectively engage with members, families, and healthcare providers * Ability to manage multiple cases and priorities while maintaining attention to detail. * Adhere to code of ethics that aligns with professional practice. * Awareness of and sensitivity to the diverse backgrounds and needs of the populations served * Decision making and problem-solving skills. Licensure And Certification * Current unrestricted clinical license in state of practice as a Registered Nurse, Social Worker or Clinical Counselor is required. Licensure may be required in multiple states as applicable based on State requirement of the work assigned. * Case Management Certification is highly preferred * Must have valid driver’s license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check and verified insurance. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated. * To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified. * CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process. Working Conditions * This is a mobile position, meaning that regular travel to different work locations, including homes, offices or other public settings, is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time. * Must reside in the same territory they are assigned to work in; exceptions may be considered, due to business need. * May be required to travel greater than 50% of time to perform work duties. * Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer. * Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members. Compensation Range $62,700.00 - $100,400.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type Salary Competencies * Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
The Patient Care Coordinator (PCC) is an administrative position that works in close collaboration with the physician and the clinical staff. You are the first point of contact for patients and referring physicians who call the office. You help coordinate, schedule, and confirm appointments while assisting the clinical staff with patient flow in the office while being responsible for patient check-out at the end of each visit. Candidates should demonstrate problem solving and decision-making abilities. Ability to manage patient care with specific knowledge and experience. The patient care coordinator makes a huge impact because he/ she is the first friendly face and the last caring interaction that patients have at our integrative medical office and wellness center. Highly organized and self-motivated, the PCC ensures that patients are informed and at ease, staff is prepared, and operations are running smoothly Responsibilities: * Greet patients in the office and help with patient flow * Process with patients’ check out and products delivery in office * Perform general clerical duties in order to help clinical staff * Respond to telephone calls and e-mails from existing patients * Deliver messages with medical questions to the provider * Assure regular follow-up with patients and process products ordering and shipping * Foster a collaborative and efficient team environment This is an exciting time to join our team and expand your career in a new field healthcare. So, if you’re passionate about contributing to excellence in patient care, driven to provide superior customer service, enthusiastic about improving access to high-quality healthcare, and just downright excited about working with a great group of lively professionals, then you’re in the right place! Benefits * Medical, Dental, Vision after 90 days * 401K Retirement Program with Company Match * Paid Holidays * Paid Time Off * Paid Sick Time Qualifications * 3+ years in customer service * Experience in healthcare or clinical environment with patient interfacing role preferred but not required * Ability to interface with clients and clinic personnel in a professional way while maintaining confidentiality * Excellent skills in communication both verbal and written interpersonal relations * Proficiency in documentation, translation, and retention * Multi-tasker with strong emphasis on organizational skills
Company Overview Morehouse Community Medical Centers Inc. d/b/a CommuniHealth Services is a dedicated community health center committed to providing comprehensive medical, dental, and behavioral health services to diverse populations. We focus on serving low-income, uninsured, underinsured, and vulnerable communities with compassion and excellence. POSITION DESCRIPTION: Responsible for the overall coordination of care for patients referred to CHS specialty services. Care Coordinators work with affiliated agencies, such as counselors or other medical facilities, and act as advocates between patients and other medical facilities; helps to ensure patients understand every aspect of their care while also working and making decisions that are in the best interest of the patients. This position requires compliance with CHS written standards, including the Compliance Plan and policies and procedures (including the Code of Conduct), as well as assistance in the continuous monitoring, reporting and corrective action processes of corporate compliance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Every effort has been made to make your job description as complete as possible. However, it in no way states or implies these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude these from the position if the work is similar, related, or is a logical assignment to the position. 1. Initiates and processes prior authorization requests for specialty appointments in accordance with payer requirements to ensure timely approval and continuity of patient care. 2. Schedule appointments for specialty services with CHS. 3. Fax a copy of the finalized provider schedule, along with the demographic sheet, for each scheduled patient, to the designated specialty provider no later than one (1) week prior to the scheduled appointment date. 4. Manage incoming and outgoing referrals for Specialty Services. 5. Verify insurance eligibility and prior authorization requirements, including Medicaid, Medicare, and sliding fee scale prior to appointment date. 6. Obtain and upload consultation notes, lab results, and procedure reports into the EHR prior to appointment. 7. Initiates and processes prior authorization requests for specialty appointments in accordance with payer requirements to ensure timely approval and continuity of patient care. 8. Completes all required infusion authorization and referral documentation and transmits the completed forms to the appropriate infusion clinic in a timely manner to facilitate coordination of care. 9. Maintains knowledge of Workman’s Compensation procedure. 10. Travels between CHS locations to provide support to patients and the provider team. 11. Acts as patient advocate, identifies and develops new community resources and assists with problem solving and documents actions in a patient case. 12. Works with patients to identify government programs such as Medicaid, WIC, welfare, food stamps, social security disability or unemployment eligibility and documents in a patient case. 13. Completes annual training as a certified application counselor. 14. Assist patients with completion of online applications for health insurance and Medicaid. 15. Acts as patient advocate to link patients with drug manufacturers’ indigent care programs such as 340-B program, follows-up on pending prescription assistance applications to ensure patients receive medications timely, and works with patients to timely file renewal applications and refill medication orders. 16. Collaborates with fellow Care Coordinators and coworkers in a teamwork environment. 17. Maintains knowledge of and access to Azara DRVS. 18. Downloads Pre-visit planning report from Azara, reviews patient charts for accuracy of included information and addition of missing information. Makes notes as appropriate and distribute copies to each team member while hosting the morning huddle at the beginning of each shift. 19. Maintains an electronic copy of each PVP report, with notes, for a minimum of one year. 20. Maintains knowledge of the Patient Access job description and fulfills roles as outlined while working as a Patient Access Clerk. 21. Maintains knowledge of Workman’s Compensation procedure. 22. Provides outgoing referral appointments to appropriate providers, per policy guidelines, and monitors activities to ensure services are being delivered, meets the needs of patients, and ensures the delivery of services provided meets policy requirements and standardization. 23. Schedules referral appointments, when applicable, while patient is in clinic, and verbally delivers appointment information to patient. Ensures the delivery of services provided meets policy requirements and standardization. 24. Provides incoming referral appointments to appropriate CHS providers and monitors activities to ensure services are being delivered and meet the needs of the patients. Share completed encounter notes, per HIPPA policy guidelines, with referring providers. 25. Maintains knowledge of and access to manual forms and websites for prior authorization (PA) for high tech imaging, medical and behavioral health services. 26. Completes prior authorizations on high tech imaging, per guidelines, for providers while being the liaison between provider, insurance, and the patient. 27. Follows up on referrals and orders per policy guidelines. 28. Follows up with patients transitioning from hospital or emergency room discharge (transition of care TOC), schedules an appointment, request records for provider review. 29. Receives, sorts and adds appropriate document class and label(s) for incoming medical records to ensure that quality measures are met. 30. Receives and processes patient requests for Medical Records per policy guidelines 31. Receives and processes requests for medical records from external sources, including, but not limited to Subpoena’s, attorneys, insurance companies, HEDIS, etc. per policy guidelines. 32. Maintains a running log of medical records sent to external requestors and the amount each requestor was charged for the medical records. 33. Maintains current and active list of referral providers and SDOH resources 34. Maintains compliance with and knowledge of all CHS departmental, facility specific and system-wide policy and procedures 35. In addition to the outlined duties above, as a patient-centered medical home, the incumbent fulfills the principles and theories outlined in organizational policies including assisting navigating patients as needed through the health system making appropriate referrals to case/care management, communicating with the healthcare team to address patient / family caregiver specific needs, etc. 36. Completes required training per policy, maintains compliance with and knowledge of all CHS departmental, facility specific and system-wide policy and procedure, attends mandatory departmental meetings and/or training, and follows CHS Mission, Vision and Values in delivery of all services. 37. Maintains strict confidentiality and adheres to all HIPAA guidelines/regulations as well as compliance with HRSA regulations. 38. Conducts self in accordance with CHS employee manual, as well as maintains compliance with and knowledge of all CHS departmental, facility specific and system wide policy and procedure. 39. Participates in all appropriate meetings within the organization. 40. This position may require work beyond normal working hours. Occasional overtime may be required and/or hours may be shortened as business needs dictate. 41. Performs all other duties as assigned. EDUCATION: 1. High School diploma or GED 2. Maintains annual certification as ACA counselor and CAC Medicaid SKILLS/EXPERIENCE: 1. Must be able to read, write, and speak the English language in an understandable manner. 2. One (1) year of medical clinic experience. 3. Ability to establish and maintain effective working relationships with patients, employees and the public. 4. Ability to perform well-organized and detail-oriented work while maintaining privacy in all aspects of the job. 5. Competence to gather information such as vital signs, weight, changes in medical history including medications, and utilize screenings and interpret results of those screenings during each telehealth appointment. ENVIRONMENTAL/WORKING CONDITIONS: 1. Works in a well-lighted/ventilated office area of the facility. 2. Is subject to frequent interruptions. 3. Is involved with personnel, patients, visitors, government agencies/personnel, etc., under all conditions/circumstances. 4. Is subject to hostile and emotionally upset personnel, patients, visitors, etc. 5. Is willing to work beyond normal working hours: weekends, holidays, and other shifts/positions as necessary. 6. Attends and participates in continuing educational programs designed to keep you abreast of changes in your profession. 7. Is subject to cuts, bruises, falls, burns from equipment, odors, etc., throughout the workday. 8. May be exposed to blood borne pathogens, infectious waste, diseases, conditions, etc., including the potential exposure to the AIDS and Hepatitis B viruses. 9. Occasional overtime may be required and/or hours may be shortened as business needs dictate. PHYSICAL DEMANDS: 1. Must be able to handle occasional lifting and pulling. 2. Must be able to move intermittently throughout the workday to other sites, if needed. 3. Must be able to function independently, have personal integrity, and the ability to work effectively with patients, personnel, and support agencies. 4. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve. CommuniHealth Services is an Equal Opportunity Employer. Job Type: Full-time Pay: From $14.00 per hour Benefits: * 403(b) matching * AD\&D insurance * Dental insurance * Disability insurance * Health insurance * Health savings account * Life insurance * Opportunities for advancement * Paid sick time * Paid time off * Professional development assistance * Referral program * Retirement plan * Vision insurance Work Location: In person
Care Experience Coordinator (CEC) Make an Impact Behind the Scenes of Home Care At Aveanna Healthcare, our mission is simple but powerful: help medically fragile patients grow and thrive in the comfort of their own homes. The Care Experience Coordinator (CEC) plays a critical role in making that mission possible. This role sits at the heart of the care experience—balancing caregiver scheduling, family communication, staffing optimization, and operational excellence to ensure patients receive consistent, high-quality care. If you’re organized, people-focused, and thrive in a fast-paced environment where your work directly impacts lives, this role is for you. What You’ll Own Staffing \& Scheduling Excellence * Build and manage weekly caregiver schedules to meet patient care needs * Minimize unstaffed shifts and improve fill rates * Proactively communicate schedule updates with caregivers and families * Match clinicians to patients based on skills, experience, and care requirements * Monitor Electronic Visit Verification (EVV) for compliance and billing accuracy * Partner with recruiting teams to address staffing gaps and growth opportunities * Collaborate with leadership to increase staffed hours and support branch growth Caregiver Engagement \& Retention * Re-engage inactive caregivers and strengthen caregiver relationships * Foster a positive, employer-of-choice environment * Support licensure, credentialing, and re-credentialing compliance Client Experience \& Communication * Serve as the primary point of contact for families regarding staffing and care experience * Conduct regular client check-ins to ensure satisfaction * Partner with clinicians and leadership to resolve care, safety, or service concerns Payroll \& Administrative Support * Process payroll accurately and resolve pay-related questions * Maintain detailed records for work hours, PTO, and payer utilization Collaboration, Compliance \& Growth * Support new patient referrals and onboarding * Ensure compliance with state and federal labor laws, HIPAA, and company policies * Participate in on-call rotation and after-hours support as needed * Contribute to audits, projects, and continuous improvement initiatives What We’re Looking For Required * High school diploma or GED * Ability to participate in an on-call rotation * Proficiency in Microsoft Office and comfort with EMR systems * 2+ years of experience in staffing, customer service, operations, or coordination Preferred * Bachelor’s degree or equivalent experience * Experience in healthcare staffing or home care * Familiarity with applicant tracking systems or recruiting tools * Bilingual skills a plus Skills That Set You Apart * Exceptional communication and relationship-building skills * Strong organizational and time-management abilities * Ability to juggle multiple priorities in a fast-paced environment * Strategic thinker with creative problem-solving skills * High level of professionalism and confidentiality * Adaptable, resilient, and solution-oriented Work Environment \& Physical Requirements * Primarily office-based with occasional field responsibilities * Schedule: Monday-Friday, daytime hours Full-time with on-call rotations. * Location: OKC, OK 73116 * Frequent computer and desk work; occasional lifting up to 25 lbs * Ability to conduct occasional home visits * Occasional local travel to offices, patient homes, or recruitment events Why This Role Matters Behind every successful home care experience is a coordinator who keeps everything moving. As a Care Experience Coordinator, you’re not just filling schedules—you’re supporting families, empowering caregivers, and ensuring patients receive the care they deserve. Apply today and become part of a team where your work truly makes a difference. As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. Notice for Job Applicants Residing in California Notice for Job Applicants Residing in Florida
We are recruiting for a motivated RN Clinical Care Coordinator - Denver Health Medical Plan (\ Hybrid Work Schedule ) to join our team! We are here for life’s journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health. Department Managed Care Administration Hybrid Work Schedule* Job Summary Under general supervision, the Transition Care Coordinator (RNCC) is responsible for facilitating and coordinating the care delivered to an assigned group of members through multidisciplinary and member/family collaboration to ensure quality and cost effective outcomes are delivered within appropriate care coordination parameters. Coordination involves assessment, planning, support, and evaluation of member care and related outcomes. Activities to be performed are screening and assessment of medical, behavioral health and social determinants needs and gaps in care, collaboration with the Member to develop a care plan with SMART (SMART goals are: Specific, Measurable, Attainable, Relevant and Timely) goals, periodic outreach within defined timeframes to support member in achieving their goals and supporting the Members self-efficacy to navigate systems. RNCC communicates closely with the Member's care team inclusive of: the member, the member's designated health representatives, primary care provider, behavioral health providers and other care coordinators involved with the Member's care. Essential Functions:* Use DHMP Care Management protocols and critical thinking to assess, identify opportunities to improve Member healthcare outcomes, collaboratively set SMART goals with the Member, develop a care plan with interventions and support and enable the Member to achieve their goals and independently navigate needed services to improve overall health outcomes. (10%) * Visit members with complex needs in community based settings, including community centers, hospitals or providers' offices. (10%) * Provide a complete continuum of quality care through close communication with members via in-person, phone or electronic interaction. (10%) * Support members with education relevant to their disease process, medication reviews and connections to community resources such as food, housing or financial support programs. (10%) * The RNCC will work with members with complex needs, prioritize care management and work with a multidisciplinary team to support the needs of the Members on their caseloads. (10%) * Document in readable, understandable language according to professional, regulatory, and agency standards. (10%) * Document and disseminate results of care to member, caregivers, and others involved in the care or situation, as appropriate, in accordance with contractual requirements, state and federal laws, regulatory requirements, and Denver Health policy. (10%) * RNCC will be responsible for a defined caseload of Members identified as needing Complex Care Management (CCM) or Population Health Management/Disease Management (PHM) services. (10%) * Members meet the threshold for CCM by meeting defined threshold conditions, including multiple chronic physical health and/or behavioral health conditions, polypharmacy, high costs of care, avoidable use of high cost services and/or associated social health disparities. (10%) * Members meet the threshold for PHM by having at least one of several defined conditions, including a chronic physical or behavioral health condition, like diabetes or depression; a person with special health care needs; high-risk pregnancy or other identified condition. (10%) Education:* Associate's Degree Nursing required Work Experience:* 1-3 years of clinical experience in a hospital, acute care, home health/hospice, direct care or case management required AND * 1-3 years of experience in care coordination or case management required Licenses:* RN-Registered Nurse - DORA - Department of Regulatory Agencies required Knowledge, Skills and Abilities:* Must have reliable transportation to travel to community-based locations within the Denver-metro area. * Bilingual ability English/Spanish. * Problem solving skills; the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action. * Ability to communicate verbally and in writing complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others. * Knowledge of health plan case management, care coordination, or member navigation. * Medicaid and Medicare Managed Care knowledge. * Skills working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs. * Knowledge and understanding of case management/coordination of care principles, programs, and processes in either a hospital or outpatient healthcare environment. * Ability to collaboratively support team members and/or staff to achieve pre-determined goals. Effectively collaborate with and respond to varied personalities in differing emotional conditions, and maintain professional composure at all times. Strong customer service orientation and aptitude required. Shift Days (United States of America) Work Type Regular Salary $84,968.00 - $131,705.60 / yr Benefits* Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans * Free RTD EcoPass (public transportation) * On-site employee fitness center and wellness classes * Childcare discount programs \& exclusive perks on large brands, travel, and more * Tuition reimbursement \& assistance * Education \& development opportunities including career pathways and coaching * Professional clinical advancement program \& shared governance * Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program * National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer Our Values* Respect * Belonging * Accountability * Transparency All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison \& Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation. As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. Applicants will be considered until the position is filled.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. Reliant Central Check-In has an immediate opening for a friendly, patient-focused and detailed oriented Senior Patient Care Coordinator to join our team. The Senior Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. Schedule (FT, 38.75 hours): Monday through Friday, will work 7.75 hrs. per day Monday - Friday between the hours of 7am to 5pm. The schedule will be determined by the practice manager upon hire. Location: 101 Cedar St Milford, MA 01757 This position is 100% onsite at our Milford, MA office location. About the Role: Support the care team and patients by greeting and checking in patients, answering in person and telephonic inquiries, collecting payments, completing daily site deposit, insurance verification and maintaining demographic information. Primary Responsibilities: * Conduct or participate in scheduled practice meetings * Assist in the handling of patient complaints * Participate with Practice Manager in new staff selection and hiring and on boarding of new Medical Receptionists * Conduct on-site new staff administrative training * Participate in organizational initiatives and projects including workflow improvement initiatives * Ordering of all department supplies * Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: * Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays * Medical Plan options along with participation in a Health Spending Account or a Health Saving account * Dental, Vision, Life\& AD\&D Insurance along with Short-term disability and Long-Term Disability coverage * 401(k) Savings Plan, Employee Stock Purchase Plan * Education Reimbursement * Employee Discounts * Employee Assistance Program * Employee Referral Bonus Program * Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High School Diploma/GED (or higher) * 1+ years of administrative experience in a medical office setting * 1+ years of experience working with Epic * Intermediate level of computer proficiency in Microsoft Office * Access to reliable transportation Preferred Qualifications: * Strong written and oral communication skills Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED
At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. Salisbury Medical, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Schedule: This is a 37.5-hour work week Monday through Friday between the hours of 7:30 am to 4:00 pm with one late night shift until 6:30 pm. Rotating Saturdays between the hours 7:30 am to 12:30 pm. The schedule will be determined by the hiring manager upon hire. Location: 123 Stewart Ave, Hicksville, NY 11801 Primary Responsibilities: * Obtain accurate and updated patient information, such as name, address, insurance information * Perform insurance verification on the date of service * Obtain patient signatures for required documents * File, Fax and maintain medical records, * Confirms and schedule appointments * Answering incoming and outgoing telephone calls promptly and courteously * Follow the Payment Security policy and procedures according to Optum Medical guidelines * Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments * Check In and Check Out patients * Ability to maintain and work the front desk in-basket pool. * Perform referral documentation promptly * Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments * Adhere to the standards identified via Sparq regarding Optum Employee Policies * Work cohesively with fellow employees to achieve specific team goals * Comfortable working in high pace environment * Assure the continuity of care through scheduling and tracking systems * Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations * Comply with administrative policies to ensure quality of care * Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart * All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements * Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: * Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays * Medical Plan options along with participation in a Health Spending Account or a Health Saving account * Dental, Vision, Life\& AD\&D Insurance along with Short-term disability and Long-Term Disability coverage * 401(k) Savings Plan, Employee Stock Purchase Plan * Education Reimbursement * Employee Discounts * Employee Assistance Program * Employee Referral Bonus Program * Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) * More information can be downloaded at: http://uhg.hr/uhgbenefits You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High School Diploma/GED (or higher) * 1+ years of computer proficiency experience * 1+ years of customer service or healthcare related experience * Ability to work 37.5 hrs./week Monday through Friday and rotating Saturdays * Ability to travel 10% of the time to cover other offices if needed Preferred Qualifications: * Epic experience * Knowledge of insurance carriers and managed care plans * Ability to be cross trained as a medical assistant Soft Skills: * Ability to work independently and as a team, and maintain good judgment and accountability * Demonstrated ability to work well with health care providers * Strong organizational and time management skills * Ability to multi-task and prioritize tasks to meet all deadlines * Ability to work well under pressure in a fast-paced environment * Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO, #RED
Care Coordinator Department: Care Management / Services Reports To: Care Manager / Director Position Summary The Care Coordinator supports Service Users by organizing and coordinating services that promote positive health and wellness outcomes. This role works collaboratively with Service Users, families, providers, and community partners to ensure continuity of care. The position includes participation in an on-call rotation to respond to urgent needs and emergencies. Key Responsibilities * Conduct initial and ongoing Service User assessments, including medical, behavioral, and social needs. * Develop and monitor individualized care plans in collaboration with interdisciplinary teams. * Coordinate services and referrals across healthcare, behavioral health, and community-based providers. * Educate Service Users and families on care plans, available resources, and self-management strategies. * Monitor progress and adjust care plans as needed to support goal achievement. * Document care coordination activities according to organizational standards. * Advocate for Service Users to ensure access to appropriate services and supports. * Participate in team meetings, case reviews, and discharge planning as required. On-Call \& Emergency Responsibilities * Participate in scheduled on-call rotation, including evenings, weekends, and holidays. * Respond promptly to urgent Service User concerns or crisis situations. * Conduct risk assessments and provide crisis intervention support when necessary. * Coordinate emergency services and communicate critical incidents to leadership. * Ensure follow-up and continuity of care after emergency situations. Experience * Minimum of 2 years’ experience in healthcare, case management, or social services preferred. * Crisis intervention experience strongly preferred. * Experience working with diverse populations and community resources preferred. Skills \& Competencies * Strong communication and interpersonal skills * Ability to manage multiple cases effectively * Knowledge of community resources and service systems * Crisis management and problem-solving skills * Cultural competency and Service User-centered approach * Strong organizational and documentation skills Job Type: Part-time Pay: From £15,609.86 per year Expected hours: 20 per week Work Location: In person
Our Story Our mission is to bring care that’s whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription. At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, dietitians, and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at www.Lifekindhealth.com. We are looking for a Care Coordinator to join our team! A Care Coordinator plays a pivotal role in ensuring that patients receive comprehensive and continuous healthcare services tailored to their individual needs. This position involves collaborating closely with healthcare providers, patients, and families to develop, implement, and monitor personalized care plans that promote optimal health outcomes. The Care Coordinator acts as a liaison to facilitate communication among multidisciplinary teams, ensuring that care delivery is seamless and efficient. By proactively identifying barriers to care and coordinating necessary resources, the role significantly contributes to improving patient satisfaction and reducing hospital readmissions. Ultimately, the Care Coordinator supports the overall mission of delivering high-quality, patient-centered care within the healthcare and social assistance environment. Responsibilities: * Assess patient needs and develop individualized care plans in collaboration with healthcare professionals and patients. * Coordinate appointments, treatments, and follow-up care to ensure continuity and adherence to care plans. * Serve as the primary point of contact for patients and families, providing education and support throughout the care process. * Facilitate communication between patients, healthcare providers, and community resources to address social determinants of health. * Monitor patient progress and update care plans as necessary, documenting all interactions and outcomes accurately. * Identify and address potential barriers to care, including transportation, financial constraints, and language differences. * Maintain compliance with healthcare regulations, privacy laws, and organizational policies. * Participate in interdisciplinary team meetings to discuss patient care strategies and improve service delivery. Minimum Qualifications: * Medical Assistant certification required * At least 2 years of experience in care coordination, case management, or a related healthcare role. * Strong knowledge of healthcare systems, patient care processes, and community resources. * Excellent communication and interpersonal skills to effectively interact with diverse patient populations and healthcare teams. * Proficiency in electronic health records (EHR) and basic computer applications. Preferred Qualifications: * Certification in Case Management (CCM) or Certified Care Coordinator (CCC) credential. * Experience working with vulnerable populations, including elderly or chronically ill patients. * Familiarity with healthcare regulations such as HIPAA and quality improvement methodologies. * Bilingual abilities to support non-English speaking patients. * Advanced training in motivational interviewing or patient advocacy. Skills: * Strong organizational and communication skills daily to manage multiple patient cases efficiently and ensure clear, compassionate interactions with patients and healthcare providers. * Analytical skills are essential for assessing patient needs, identifying barriers to care, and developing effective care plans that align with clinical guidelines. * Proficiency with electronic health records and healthcare software enables accurate documentation and seamless information sharing across care teams. * Problem-solving skills are applied to navigate complex healthcare systems and connect patients with appropriate community resources. * Interpersonal skills foster trust and collaboration, which are critical for supporting patients through their healthcare journeys and promoting positive health outcomes. Equal Opportunity Employer: Lifekind Health is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.
Job Summary The Patient Care Coordinator acts as the primary liaison between our clients and our healthcare team. You will be responsible for managing the patient journey from the moment they sign up—onboarding them, scheduling the right nursing or caregiver staff, and monitoring the ongoing quality of care. Your goal is to ensure a seamless, high-quality experience for the patient while optimizing staff efficiency. Key Responsibilities * Case Onboarding: Review patient medical records and assessment notes to understand the specific level of care required (e.g., ICU-at-home, palliative care, or basic assistance). * Staff Rostering: Match and assign the most suitable nurses, caregivers, or therapists to cases based on skill set, location, and patient preference. * Coordination \& Logistics: Manage daily schedules and handle emergency replacements or shift changes if a staff member is unavailable. * Quality Assurance: Conduct regular "check-in" calls with families to gather feedback and ensure the care plan is being followed correctly. * Clinical Liaison: Relay updates from the field staff (nurses/caregivers) to the patient’s family and, if necessary, their primary physician. * Billing \& Documentation: Ensure all care logs, attendance records, and billing details are accurate and updated in the system. * Escalation Management: Serve as the first point of contact for any grievances or service issues, resolving them promptly to maintain client trust. Required Skills \& Qualifications * Experience: 1-2 years in healthcare coordination, hospital administration, or homecare operations. * Medical Literacy: Basic understanding of medical terminology and homecare procedures is highly preferred. * Multitasking: Ability to manage multiple "moving parts" (staff schedules, patient emergencies, and family requests) simultaneously. * Conflict Resolution: Strong diplomatic skills to handle sensitive family dynamics or staff grievances. * Tools: Proficiency in scheduling software, CRM tools, and WhatsApp/Communication suites for team coordination. * Availability: Must be comfortable being "on-call" occasionally for weekend or after-hour emergencies. Performance Indicators (KPIs) * Staff Utilization: Keeping caregivers/nurses consistently assigned to active cases. * Retention Rate: High levels of patient satisfaction and low service cancellations. * Turnaround Time: How quickly a caregiver is deployed once a family signs a contract. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹21,000.00 per month Benefits: * Cell phone reimbursement Work Location: In person
POSITION RESPONSIBILITIES: CLINICAL WORK \ ADMINISTRATIVE RESPONSIBILITIES \ ENCOUNTER EXPECTATIONS \ ABILITY TO TRANSPORT PATIENTS \ PROFESSIONAL DEVELOPMENT \ QUALITY ASSURANCE \& PERFORMANCE IMPROVEMENT (QAPI)\ * EMPLOYEE CONTRIBUTES TO POSITIVE WORK ENVIRONMENT WITH CO WORKERS AND CUSTOMERS CPA 1: CLINICAL WORK * * Provide care coordination services to clients participating in community support services. * Provide care coordination services as assigned by supervisor. * Develop continuous supportive relationships with identified clients. * Set up and facilitate initial treatment plan meetings for each new referral and every 90 day thereafter. * Assess the client’s strengths and needs for community relationships and involvement. * Update client’s goals, objectives, and services in the treatment plan if needed and follow up with the therapist for their clinical oversight. * Facilitate client autonomy by helping them build on strengths, increase community integration and learn more effective controls for emotional disturbances based on medical necessity. * Build a relationship with community agencies that will provide a natural, supportive network for clients in their quest for mastery in various situations; liaison * Provide interpretation and explanation of choices about services. * Provide crisis intervention, in cooperation with case managers and attendant care workers. * Cooperate, communicate, and coordinate with other Prairie View staff regarding individual patients, treatment needs, etc., by attending necessary meetings. * Maintain clinical outcomes within Prairie View standards. * Demonstrate competency in working with adult patients: * Demonstrate an understanding of differences between typical and atypical adult behavior. * Demonstrate an understanding of healthy adult environmental structures and routine, as evidenced by: * Effective provision of individual and group interventions, and * Offering effective input into team meetings and/or treatment planning. * Demonstrate the ability to establish and maintain appropriate limits and boundaries when working with adults, both individually and in group work. * Demonstrate knowledge of risk factors for individual adults, in regards to personal safety, safety in the community, and worker safety. Demonstrate knowledge of appropriate interventions to keep the patient and others safe. * If participating in psychosocial group work assignments, demonstrate knowledge of group management strategies and best practice psychosocial group skill curriculum development. CPA 2: ADMINISTRATIVE RESPONSIBILITIES * * Attend administrative and departmental meetings as scheduled. * Maintain necessary personal records to document time spent on behalf of the patient/family. * Maintain adequate and timely documentation in the clinical record of treatment interventions and other activities related to patient care. * Work cooperatively with other professional staff within the office, in service of the clientele. * Participate in clinical and administrative supervision with supervisor and peers when required/requested. * Schedule, conduct, and facilitate appropriate care coordination meetings. * Review, monitor, and evaluate the progress of services by holding appropriate meetings when necessary. * Maintain responsibility for organizing a schedule and establishing priorities, according to existing patient and agency needs. * Work cooperatively with Utilization Review staff and Treatment Team to assure authorization is in place to provide services, and specific services are identified on the active Treatment Plan. Insure that own documentation/records are completed, as standards require: * 90% of Progress notes are completed within 72 hours. CPA 3: ENCOUNTER EXPECTATIONS * * Per Guidelines provided CPA 4: ABILITY TO TRANSPORT PATIENTS * * Maintain a valid Kansas Driver’s License. * Provide proof of current automobile insurance on your personal vehicle. * Pass Driver’s License check. CPA 5: PROFESSIONAL DEVELOPMENT * * Develop and discuss annual plan for professional development with supervisor. * Must complete approved State of Kansas training program, which also includes Case Manager training. * Participate in professional workshops, seminars, and conferences to build skills and expand professional knowledge. * Participate in continuing education activities and required inservices (such as Infection Control, etc.) as requested, to enhance and improve job performance * Utilize Essential Learning site to enhance knowledge in the areas of mental health and treatment modalities. CPA 6: QUALITY ASSURANCE \& PERFORMANCE IMPROVEMENT (QAPI) * Participate in organizational Prairie View, Inc. activities. Be familiar with Prairie View, Inc. Initiatives and goals in work area. Annually review the Quality Assurance \& Performance Improvement (QAPI) Plan. CPA 7: EMPLOYEE CONTRIBUTES TO POSITIVE WORK ENVIRONMENT WITH CO WORKERS AND CUSTOMERS * Treats others with respect and dignity. * Maintains a flexible response to organizational and customer needs. * Understands role as part of larger team that extends beyond the individual work area. * Performance is consistent with Prairie View’s mission statement. To foster healing and growth in individuals and communities by providing behavioral and mental health services with compassion, competence, and stewardship in the spirit of Christ. * Performance is consistent with Prairie View’s values. Continue our heritage as a Christian, caring community, Prairie View honors these values that guide our decision making: advocacy for those whose voices are not strongly or widely heard* quality and competence leading toward excellence* respect for the beliefs of individuals and communities of faith* communication with integrity, dignity, and sensitivity* actions based upon justice, grace, acceptance, and forgiveness* the sustainability of the organization.* * Performance is consistent with Prairie View’s compliance program. * Takes responsibility to challenge and evaluate departmental and institutional strategies and actions without personalizing. * Maintains confidentiality in all aspects of position. * Uses problem situations as learning opportunities. * Brings energy and positive attitude to the work place. POSITION DESCRIPTION ======================== This position description is a temporary management guide tool and is subject to change. POSITION QUALIFICATIONS: * Minimum Education: High school diploma and Bachelor’s degree or other approved work/personal experience in working with adults * Minimum Experience: Two years working with adults who have severe and persistent mental illness * Must have good listening skills, verbal skills, and written communication skills * Must be able to observe patient demeanor and non verbal communication for assessment purposes * Must be at least 21 years of age * Must be able and willing to work flexible hours and adjust work schedule to meet patient and organization needs * Must hold and maintain State of Kansas Case Manager Certification and appropriate CEU’s where applicable * Must be able to communicate effectively with referral sources, external care providers, and mental health center team members (i.e. case managers, therapists, physicians, community support workers, teachers, pastors, coaches) * Must have ability to work effectively with adults with mental illness * Must have ability to work effectively with adults who have severe and persistent mental illness and provide support * Must be proficient at basic keyboarding/word processing skills * Must be able to pass Kansas Bureau of Investigation Screen, Central Registry Screen, and DCF (Kansas Dept. for Children \& Families, formerly SRS) background check
ABOUT SUMMIT MEDICAL CONSULTANTS Summit Medical Consultants is a rapidly growing Physician Practice. Founded in 2015, we have expanded to approximately 100 employees and are continuing to grow. Our mission is to provide patients and their families with robust clinical services throughout their Acute Inpatient Rehab, Skilled Nursing, Long Term Care and Assisted and Independent Living stays. We coordinate with Post Acute Providers, Specialists, Surgeons, Physical, Occupational, and Speech Therapies, Case Management and Psychiatry to provide compassionate and coordinated care. DESCRIPTION Under supervision, the Licensed Practical Nurse acting as a Care Management Coordinator will perform a variety of medical and clinical support functions in the long term care/skilled nursing setting to provide support to our triage nursing team, providers, facility staff and administrative team. Job responsibilities include, but are not limited to: * Facility liaison with excellent communication and relationship skills * Complete Chronic Care Management for LTC/SNF patients within assigned facilities * Provide support to onsite providers including but not limited to:Collecting vital signs * Relaying provider given verbal orders through EHR to facility nursing staffAssisting with entering medication ordersPerforming venipuncture and/or lab drawsIV insertion as licensure and certification allowsDocumentation of and assisting with provider-directed care planAttending IDT/care conference meetingsReviewing and documenting patient medical history in EHR systemAssisting in paperwork for discharge planning with facility staff * Provide support to remote triage team with completion of a variety of tasks including but not limited to:Answering live triage line calls * Managing incoming fax box and routing appropriatelyCompleting documentation in EHRManaging patient records for our practiceAssisting with any incoming medical records/authorization requests * Participate in the Transitional Care Management program within assigned facilities- this includes but is not limited to:Assisting with the set up of home health services prior to discharge * Making Home visits to patients as necessaryAssisting patient with provider directed DME orders for equipmentCoordinating care with outpatient specialtiesCoordinating a 7 day follow up visit via Telemedicine with Summit providersCompleting various 30 day follow up calls * Coordinate any needed specialty visits for Summit’s Long Term Care residents and facilitate with assigned facility for proper transportation. * Taking care of other assigned tasks as needed. * Accurate and daily reporting to supervisor. Job Qualifications: * LPN active license * Preferred minimum of 1 year Case Management or Post acute care experience * Experience in use of Electronic Medical Records * Preferred experience in ACO an/or value based care models * Strong written and verbal communication skills * Experience with Google suites and smart sheets preferred Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance * Paid Holidays * Life insurance Hiring for Denver Area / Front Range Region Pay rate $32.00-$35.00 per hour based on experience and licensure. Job Type: Full-time Pay: $32.00 - $35.00 per hour Benefits: * 401(k) matching * Dental insurance * Disability insurance * Health insurance * Paid time off * Vision insurance License/Certification: * Active LPN License in Colorado (Required) Work Location: On the road
Are you looking for a full-time position that offers flexibility and a hybrid work environment (home, community, office setting). We are looking for a Care Coordinator to join our team! The ideal candidate will have experience in providing care coordination services, including developing care plans, coordinating resources, and advocating for clients. The Care Coordinator will be responsible for monitoring client progress, ensuring that all services are provided in a timely manner, and working with clients to ensure their needs are met. This is an excellent opportunity for someone who is passionate about helping others and making a difference in their lives. Responsibilities: * Develop and implement individualized care plans for clients. * Educate clients on health and wellness topics. * Write the Plan of Care for each member. * Identify and link members with community resources. * Facilitate referrals and respond to social service needs. * Collaborate with other team members including doctors, nurses, other care coordinators, and clinicians. * Help members implement the Plan of Care. * Monitor and assist them in problem solving potential issues related to the health care system, financial or social barriers. * This roll will also support and encourage members in actively participating in reaching the goals they set together! If you have 1 year of experience in mental health work (MHRT-1) this is the perfect opportunity of growth! * Excellent communication skills for effective interaction with clients and healthcare professionals. * Ability to work collaboratively within a team environment. * Organizational skills to manage multiple client cases efficiently. * MHRT/C, MHRT/Cp OR at least 1 year working as a Peer Support, Recovery Coach or in the Daily Living Skills field. If you are passionate about making a difference in the lives of others and have the skills we need, we invite you to apply today and join our dedicated team at AngleZ Behavioral Health Services! Job Type: Full-time Pay: $23.50 - $24.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Education: * High school or equivalent (Required) License/Certification: * Driver's License (Required) * MHRT/Cp or MHRT/C (Preferred) Work Location: In person
What we offer: Flexible working hours Mileage reimbursement for work-related travel Free Parking Full training provided Employee discount Pension Scheme Supportive team with opportunities for growth Experience: * Previous experience with rota planning and care management systems. * Knowledge of CQC standards and care sector compliance. (Similar experience is welcomed but not essential) Skills needed for the role: Excellent organisational and time-management skills. Strong verbal and written communication. Ability to work calmly under pressure and adapt to changing priorities. IT competent – able to use scheduling systems, Microsoft Office, and care software. Confident decision-maker with good problem-solving skills Compassionate and professional Motivated, reliable, and able to work as part of a team Main Duties and Responsibilities * Coordinate and schedule daily care visits, ensuring all shifts are covered effectively. * Carry out client care needs assessments, risk assessments, and regular care plan reviews. * Develop, review, maintain, and update personalised care plans in line with individual needs and preferences. * Visit clients’ homes to assess needs or support quality assurance checks where appropriate. * Support recruitment, induction, and training of care staff, helping match carers to appropriate visits. * Provide guidance and support to carers, ensuring they understand care plans and responsibilities. * Monitor performance through supervision, spot checks, and feedback. * Liaise confidently with clients, families, health and social care professionals, and external agencies. * Handle incoming enquiries and act as a main point of contact for clients and staff. * Maintain excellent communication between office, staff, and service users. * Ensure compliance with CQC regulations and company policies at all times. * Maintain accurate and up-to-date client records, staff rotas, risk assessments, and other documentation. * Investigate and report incidents or complaints in line with policy * Participate in a shared out-of-hours on-call rota to respond to urgent care needs or staff shortages. Job Types: Full-time, Part-time Pay: £23,000.00-£26,000.00 per year Benefits: * Company pension * Cycle to work scheme * Employee discount * Flexitime * Free parking * Transport links Work Location: In person
Salary: $49,700/year Position Summary: The Care Coordinator is responsible for facilitating the Wraparound process for families served in the child welfare system in a timely and responsive manner. The Care Coordinator coordinates and schedules Family Team Conferences to promote permanency and prioritizes urgent request. The Care Coordinator maintains information regarding the environment of current services to ensure a flexible, responsive, culturally competent service delivery system. This position also provides ongoing Quality Assurance to the Brevard System of Care and participates in the on-call rotation. This position is a 4-year Federal grant funded position. Technical/Functional Expectations: Family Team Conferences - Essential Function:* Coordinate and facilitate Family Team Conferences to achieve consensus among family and other participants in developing an appropriate plan based on the needs of the families and to ensure compliance with BFP procedures, values, and standards. Service and Treatment Delivery - Essential Function:* Ensure services and treatment are delivered from a strength based framework and customized to meet individualized needs of consumers and are culturally competent. Utilization Management-Essential Function:* Authorization and monitoring of resources, including agency and community, to meet client’s needs. Relationship Maintenance-Essential Function:* Foster and maintain ongoing relationships with family members, care managers, providers, and identified resources to call on others to implement client plans. Adhere to SOC Values and Principles-Essential Function:* This is required to embrace and promulgate the values and principles of the System of Care on a consistent basis with each family and interaction. Planning/Scheduling/Meeting multiple deadlines:* Plan and schedule meetings, conferences, and travel schedules to maintain staff schedules. Second Tier On-Call:* This position will serve on-call as second tier for intake and placement. Other duties as required:* Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes. Behavioral Competencies: Innovation:* Able to generate new or different products, processes, or solutions; create unique solutions to problems; express fresh insights or innovations regularly; think outside of existing paradigms. Facilitation:* Able to use judgment and provide a process to ease group resolution of issues; clarify points of view and terminology to gain group acceptance; facilitate the actions, decisions, or opinions of others in a positive direction. Develop Relationships:* Able to relate with others while building credibility and rapport; give personal support and reassurance; put others at ease; build cooperative relationships. Customer Service:* Able to anticipate and respond to consumer's needs, concerns, or questions in order to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate consumer importance and value. Influence:* Able to positively change opinions and actions of others in a desired direction; present information in a persuasive manner; clarify information in order to gain understanding and buy-in. Problem Solving:* Able to exercise judgment in building realistic solutions to problems; understand the real issues behind problems; use common sense and take practical action to solve problems. Sensitivity:* Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others. Ethics:* Adhere to and model principles and values of Agency and System of Care by being strength-based, solution-focused, maintains highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders and clients in all interactions. Business Experience: Minimum of 2 years’ knowledge of child welfare systems:* This is required to understand and successfully function within our system of care and to adhere to Florida statute and code. Strong computer/data entry skills:* This experience is required to maintain our utilization management system. 3+ years’ Experience working with families and children:* This experience is essential to effectively work with children and families within our system of care. Collaboration, negotiation and problem-solving skills:* This experience is essential to effectively facilitate the Wraparound Family Team conferencing process. Valid Driver's License:* This position requires a valid driver’s license to travel throughout the County. Educational and Experience Requirements:* BA/BS - bachelor’s degree in human services or equivalent required. * Master’s in psychology, Human Services or Social Work preferred. * 1 to 2 years related experience required. * 2 to 5 years Wraparound and related experience required. Physical Requirements:* Grasping * Carrying 10-15 pounds * Reaching * Sitting * Standing * Bending * Twisting * Speaking * Reading * Listening * Typing * Writing * Operate Motorized Vehicles/Equipment For more information regarding our screening process please visit Clearinghouse.com . Family Partnerships of Central Florida is an Equal Opportunity/Affirmative Action employers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at (321) 752-4650.
About Us We are seeking individuals with genuine empathy and patience to help care for our residents’ needs. Applicants must have a caring approach and be willing to care for the needs of patients and the team. Pillars for successful employment are work ethic, integrity, and competence. We are currently seeking a Care Plan Coordinator. Job Responsibilities and Duties: * Conduct comprehensive assessments and evaluations of patient care needs, ensuring compliance with guidelines. * Develop and implement individualized care plans in collaboration with interdisciplinary teams. * Perform utilization reviews to ensure appropriate resource allocation and adherence to Medicare regulations. * Maintain accurate medical documentation and records in EHR systems, ensuring HIPAA compliance. * Provide guidance and support to nursing staff regarding patient care and documentation practices. Requirements: * Unencumbered RN or LPN license * 2–5 years of experience in long-term care * Knowledge of Medicare regulations * Commitment to Total Quality Management * Working knowledge of Case Mix Index, Quality Measures tracking, QRP, and Value Based Purchasing Benefits: * Health Insurance * Dental Insurance * Disability Insurance * Vision Insurance * Employee Assistance Program * 401(k) * Life Insurance * Paid Time Off Additional Benefits: * Telemedicine: $0 co-pay for telemedicine appointments, providing easy access to medical consultations from the comfort of your home. * Unlimited Assistance: Receive unlimited support for legal, financial, childcare, elder care, and more—designed to support your personal and family well-being. * Mayo Clinic Programs: Access exclusive programs from the Mayo Clinic, including resources for workouts, lifestyle, mental health, and diet to promote a balanced and healthy lifestyle. These additional benefits are available to you without reducing your take-home pay!
Job Introduction About Us: At 360 Supported Living, we support individuals with complex needs to live independently and thrive in their own homes. We don’t deliver “standard” care — we build tailored support packages around each person, creating environments where people feel safe, respected and empowered. The Opportunity: This is a rewarding and varied role where no two days are the same. You’ll play a vital part in ensuring our services are safely staffed, well-organised and delivered to the highest standards. You’ll work closely with our Registered Manager, Clinical Team and external professionals to coordinate person-centred care that truly makes an impact. If you are calm under pressure, highly organised and passionate about quality care — we want to hear from you. What You'll Be Doing: * Coordinating care packages and staffing to meet individual needs * Creating and reviewing person-centred care plans * Acting as a key point of contact for families and professionals * Attending safeguarding and care review meetings * Ensuring services remain compliant with CQC standards * Supporting care staff with guidance and oversight * Contributing to audits and continuous service improvement * Support our network of property landlords across the UK, identify suitable accommodation and suggest adaptations to accommodate service users living there What We’re Looking For: * Previous experience (minimum one year) in care coordination, housing management, welfare/benefits support, or a related health and social care profession would be advantageous. * Commercial background / sales background * Strong organisation and communication skills * A proactive, solution-focused mindset * Ability to remain professional in challenging situations * Understanding of CQC standards Why Join Us? * Clinical training will be given to all co-ordinators including fully funded Care Certificate training, safeguarding training and a comprehensive induction * Commission structure * Hybrid working arrangement * State of the art offices * Fully funded training and induction * Ongoing professional development * Supportive leadership team * Opportunity to grow within a developing organisation * A role where your work genuinely changes lives Disclosure * This role involves direct work with vulnerable individuals. A satisfactory Enhanced DBS check is required prior to employment * This role has on-call responsibilities
About Us: Seniority Healthcare is a physician-owned healthcare company dedicated to providing exceptional care to the geriatric population. We offer a supportive, team-oriented environment where professionals can make a meaningful impact. Join our dynamic and growing team as we set the standard for geriatric care. Position Overview: We are seeking a full-time Care Coordinator (Medical Assistant or LPN) to join our team in Berks County, PA. This role is ideal for a compassionate, organized, and detail-oriented healthcare professional who thrives in a dynamic and patient-focused environment. The Care Coordinator will be a crucial member of the care team, which includes a Medical Director and Nurse Practitioner, working collaboratively to ensure that patients within the senior living facility receive timely, comprehensive, and personalized care. In this role, you will act as a central point of communication between patients, families, and healthcare providers, coordinating treatment plans and ensuring that patient needs are addressed promptly. You will manage clinical documentation, keeping patient records current and reflective of their ongoing needs and treatment. As part of the care team, you will oversee medication management, schedule tests, and coordinate specialist referrals to ensure seamless care for the patients. This position offers the opportunity to develop strong relationships within the senior living facility, working closely with the internal team to provide personalized care that meets each patient's unique health needs. You’ll have the chance to work in a collaborative environment where your contributions directly impact the quality of life for the patients. As the liaison between the facility staff, healthcare providers, and patients, your role will ensure that every aspect of patient care is well-coordinated. You’ll play a key part in managing chronic conditions, ensuring patients receive appropriate follow-up care, and addressing any urgent medical issues that arise. Key Highlights: * Collaborative Team: You’ll work closely with the Medical Director, Nurse Practitioner, and facility staff, making sure that patient care is comprehensive and coordinated. * Impactful Work: Your efforts will ensure that our geriatric patients receive the high-quality, consistent care they need, improving their health outcomes and overall quality of life. * Geriatric Focus: You will have the opportunity to make a meaningful difference in the lives of a vulnerable population by providing compassionate and attentive care. Key Responsibilities: * Documentation: Keep patient records up-to-date in the electronic health system, including ongoing care plans. * Care Coordination: Assist with managing medications, scheduling tests, and coordinating referrals, while ensuring timely follow-through on physician recommendations. * Communication: Maintain open communication with patients, families, and healthcare teams regarding patient health and treatment. * Support for Providers: Work with the team by obtaining vital signs and other relevant information for patient visits. * Telemedicine Coordination: Assist with scheduling and managing telemedicine appointments when needed. * Urgent Care Alerts: Promptly communicate any urgent health issues to the care team. Qualifications: * Certification as a Medical Assistant, LPN, or equivalent healthcare background. * Experience in geriatrics, home health, or family medicine is valued. * Technologically proficient, particularly in using electronic health records (EHR). * Excellent communication and organizational skills. Work Schedule: * Full-time, Monday to Friday * Day shifts, 8 hours per day Job Type: Full-time Pay: $25.00 per hour Benefits: * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: Hybrid remote in Berks County, PA
Overview We are seeking a compassionate and organized Care Coordinator to join our dedicated healthcare team. This role is vital in ensuring the delivery of personalized, high-quality care to individuals across various settings, including assisted living, nursing homes, and home care environments. The ideal candidate will possess strong communication skills, a thorough understanding of medical and caregiving practices, and a passion for improving the lives of those with disabilities, dementia, or other health challenges. This position offers an opportunity to make a meaningful difference in the well-being of our clients while working within a supportive and professional environment. Responsibilities * Coordinate and develop individualized care plans tailored to each resident’s or patient’s needs, including assistance with ADLs and medication management * Assist with activities such as meal preparation, light cleaning, and maintaining a safe environment * Monitor vital signs and assist with mobility using equipment like Hoyer lifts or transfer techniques * Support residents with dementia or Alzheimer’s through memory care strategies and behavior management * Document patient information accurately using EMR systems while ensuring compliance with HIPAA regulations * Assist with transportation needs by driving clients to appointments or activities as required * Collaborate with healthcare professionals, families, and support teams to ensure comprehensive case management * Provide direct support for residents’ emotional and physical well-being, including conflict resolution and behavioral support * Administer medications following prescribed protocols and document all care activities appropriately * Participate in ongoing training related to hospice care, autism spectrum support, or other specialized areas of caregiving Skills * Experience in assisted living, nursing home care, or home health environments preferred * Knowledge of medical terminology, patient care procedures, and EMR systems * Strong understanding of dementia care, Alzheimer’s care, memory care, and behavioral management techniques * Ability to assist with ADLs such as bathing, dressing, feeding, and mobility assistance including heavy lifting when necessary * Excellent communication skills for working with people with disabilities or developmental challenges * Valid driver’s license for transportation duties; safe driving record required * Basic first aid certification; CPR certification is a plus * Ability to handle conflict effectively and maintain professionalism in challenging situations * Compassionate caregiver with a focus on person-centered care and resident safety * Familiarity with HIPAA regulations to ensure confidentiality of patient information This role is essential in providing compassionate support that enhances the quality of life for individuals requiring specialized care. We seek dedicated professionals committed to making a positive impact through attentive caregiving and collaborative case management. Pay: $19.00 - $23.00 per hour Work Location: In person
View Point Health Job Title: Care Coordinator Job Code: SST012/Social Services Tech 3 Shift: Full-Time (40 hours per week on average) Job Hours: Times May Vary Base Location:Metro Atlanta and Canton -Remote -(Based on Area of Assignment) Division/Department/Program: Case Management Entity (CME) Intensive Customized Care Coordination (IC3) is a collaborative, oriented team approach that utilizes the wraparound process as the base for implementing services. The approach involves team members that include family members (when appropriate), therapists, doctors, community resources, natural support, and other child servicing agencies as active participants. Care Coordination (wraparound) emphasizes on shared decisions which encourages using the ten principles of wraparound, being supported by effective team progress, grounded in strength perspective, driven by underlying needs and determined by families ensuring that families reach their goals. IC3 is also highly coordinated with primary medical care with a focus on optimizing families that are serviced with overall mental, emotional and physical health. Duties \& Responsibilities: * Care Coordinators will work with the youth and families to develop a plan of care, identify youth and family needs, make appropriate referrals, and develop crisis safety plans with youth \& families * View Point Health Care Coordinators (CCs) are creative and resourceful, driven by a heart for service, and passionate about helping youth with behavioral health needs to remain in stable recovery with their families and in the community. * Serving a caseload averaging 10 families at any given time, CCs engage with IC3 participants in a meaningful way from the point of intake to build trust, identify needs, and collaborate in developing a strength-based, individualized plan of care for the youth. * Effective Action Plans specify goals and strategies to address the medical, behavioral, social, educational, and other needs of the youth and family to better achieve self-sufficiency. * The CC communicates and coordinates care with the family and team members throughout each month to ensure delivery of supportive services, and the Action Plan, which includes the development of a Crisis and Safety plan, is adjusted at monthly Child and Family Team Meetings (facilitated by the CC) to reflect progress towards goals and any new needs or team members identified. * As support and services are put in place, a strong CC prepares families for sustainable transition out of IC3 as their goals are achieved. * All work done with or on behalf of and families is time-sensitive, based on weekly provision of services and mandatory monthly Child and Family Team Meetings, and it must be documented according to established policies in the youth’s electronic health record to be reviewed by the CC’s supervisor and other staff. * Good documentation and organizational skills are essential, and as work with a caseload of families can be unpredictable at times, taking initiative, being flexible, and possessing a willingness to be available for crisis calls on evenings or weekends is crucial to success in this role. * CCs work independently in many ways but have the support of each other, their supervisor, and other VPH staff in the performance of their duties. * Other related duties as assigned. Minimum Qualifications: High school diploma/GED and three (3) years of job-related experience in a social services-related position; or one (1) year of experience at the lower-level Social Services Tech 2 (SST011) or equivalent position. Preferred Qualifications: * Bachelor's degree in a related field from an accredited college or university AND Two (2) years of professional experience in a human services field Knowledge of community resources. * Ability to work independently and as a team member. * Good verbal and written skills. Requirements/Competencies: * Must be able to lift 20 pounds. * Requires long periods of sitting/standing. * Must have valid Georgia driver’s license and Motor Vehicle Record in accordance with company policy. * Candidates for selection must pass a criminal background check (including fingerprinting). * Must pass a pre-employment drug screen and subject to random drug screens. Note: Some positions may require a valid driver's license. Benefits (for qualified employees): State Health Benefits Package* (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts) * Company contributes 7.5% of salary to 401(a) Retirement Plan Generous PTO – plus 9 holidays per year – and a paid Cultural/Spiritual/Service Day*! * No employee deduction for Social Security – means more money in your paycheck! * Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel Qualified employer for Public Service Loan Forgiveness* (PSLF) * Clinical supervision, training, and continuing education opportunities available * Flexible hours available, including telehealth from home! View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Description: Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners. Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance. What will you do? * In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans * Link patients with service providers * Coordinate and monitor care plan delivery * Establish a helping relationship with patients and their families * Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected What must you have?* Membership, in good standing, with the applicable regulatory body: + College of Nurses of Ontario + College of Physiotherapists of Ontario + College of Psychologists of Ontario + College of Occupational Therapists of Ontario + Ontario College of Social Workers and Social Service Workers + College of Dietitians of Ontario + College of Audiologists and Speech Language Pathologists of Ontario * University degree in Nursing, Physiotherapy, Occupational Therapy, Speech Language Pathology, Social Work * 2+ years of recent experience in community health or a related field * Knowledge of the health care delivery system and community resources * Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills * Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment * Established ability to accurately complete required documentation, reports and forms * A valid driver’s licence and access to a reliable vehicle * Proficient in a Windows environment * We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date. What would give you the edge?* Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics * Case management experience or recent related community experience * Ability to speak French or another second language What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: * Attractive comprehensive compensation packages and benefits * Valuable development opportunities * Membership in a world class defined benefit pension plan * Salary: $43.46 - $51.52/hour Who are we? We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. Equity, Inclusion, Diversity and Anti-Racism Commitment Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Date Posted: February 20, 2026 Closing Date: February 27, 2026Job Title: Care CoordinatorJob Type: Permanent Part TimeInitial Assignment: Central Access TeamHours in a Bi-weekly Period: forty-two (42)FTE: 0.6Reports To: Manager, Patient ServicesDepartment: Patient ServicesGroup: ONALocation: Kingston, ON This job posting is for an existing vacancy.
Job Details Works with minimal supervision to ensure that comprehensive, patient-centered quality of care, cost effective patient care is offered for members in need of care coordination. All care coordination follows NCQA standards for Complex Case Management and is based on evidence-based guidelines. Review medication profiles member history verify appropriate testing and facilitate office visits with primary care and specialist physicians for members targeted for care coordination services. Coordinate with hospital and provider office case managers, as applicable, to ensure continuity of care and outpatient services when medically appropriate. Coordinate with behavioral health to ensure continuity of care and develop care plans. Perform outreach, education, and follow-up to members based on criteria determined by Operational Guidelines. Utilize community resources to assist in coordinating care to maximize positive health outcomes. Collaborate with other members of Health Partner Plans to perform targeted outreach directed at improving outcomes through screenings and preventive health. Work with practice sites to remove barriers to care, improve member self-management and improve member outcomes. Job Description * Able to work in a constant state of alertness and safe manner. * Assumes primary responsibility for providing case management for identified members, including home, hospital and provider/ community site visits as appropriate. * Conduct timely telephonic outreach to members who have chronic conditions to improve health outcomes to include but not limited to: * Assist primary care provider office(s) in coordinating care of members with complex medical needs; utilizing appropriate assessments in software. * Coordinating care for members that is member focused, taking into account the members barriers to care and their personal goals. * Documentation in software that includes capturing the member’s barriers to care, priority goals, plans of care and schedule for follow up. * Applies knowledge of pathophysiology, psychosocial issues, confidentiality, ethical/legal issues, and therapeutic interventions and sources to assist the membership with problem-solving/decision-making that promotes health, improves level of functioning, and decreases inappropriate use of services. * Educating members concerning their specific health care needs. * Researching and coordinating care with available community resources. * Researching and coordinating care with member’s behavioral health provider. * Informing members about Jefferson Health Plans Medicaid benefits. * Educates members on their specific health care needs and care options, including palliative care, as appropriate. * Facilitates accommodations for members with language, communication, visual or mobility limitations. * Provides approved educational materials that supports goals and interventions. * Coordinate and collaborate care with external as well as internal Health Partners Plans resources to meet the individual needs of the member identified by the assessment and subsequent outreach; * Assist primary care provider offices and specialist offices in coordinating care of members; * Perform literature searches and follow up to date clinical guidelines in coordinating member care and services; * Actively seek guidance from assigned Medical Director or designee as appropriate. * Actively participate in multidisciplinary team meetings to represent care coordination program; Meetings include, but not limited to, Medical Director Rounds and BH Collaborative Meeting. * Collaborate with behavioral health MCOs and the member to develop, assist with implementation of, and follow up on interdisciplinary care plans for members with serious, persistent mental illness (SPMI). * Work collaboratively within the Health Care Management department on tasks as needed; * Refer appropriate cases to departments within Health Partners Plans to assist with quality of care and utilization management. * Keep current on existing programs within the community as well as the needs of the population. * Balances the dual roles of advocacy for the member and stewardship of fiscal resources by assisting the member to identify and utilize all available resources. * Participates in multidisciplinary and interdepartmental collaboration, reporting and special projects as assigned. * Support Jefferson Health Plans mission * Other duties as assigned that may include but not limited to performing responsibilities of other JHP care management units. Education and Experience: Bachelors degree required Current clinical/case management experience required Experience including medical/surgical, home care, DME, authorizations, and case management preferred Bilingual in a language spoken by membership is preferred License and Certification Requirements: Active LPN, LSW, or RN license in the state of PA CCM upon hire or must obtain within 2 years of hire eligible. If not eligible for certification must be supervised by a certified case manager. Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Health Partners Plans, Inc. Primary Location Address 1101 Market, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD\&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance. For more benefits information,