Operations Manager M W D Jobs

Senior Operations Manager (f/m/d)

From $30/yr

Clariness is looking for a Senior Operations Manager (f/m/d) based in Berlin, Hamburg, or Cape Town. - Full-time; unlimited - About the role: The Senior Operations Manager will lead the design and optimization of scalable operational processes across the organization. This role combines process management, cross-functional leadership, and the use of automation and AI to improve efficiency, strengthen operational controls, and support the successful implementation of new business services. As a Senior Operations Manager, you would be responsible for: * Designing, documenting, and continuously improving scalable operational processes, workflows, and controls. * Leading cross-functional initiatives that improve operational efficiency, quality, and performance. * Analyzing operational metrics to identify bottlenecks, risks, and opportunities for improvement. * Supporting the implementation of new business services and operational frameworks through automation and AI. * Serving as a subject matter expert for operational processes and ensuring compliance with regulatory and internal standards. * Training and mentoring team members while promoting operational excellence and best practices. We would like you to have: * Bachelor's degree in Business Administration, Operations, or related field. * 4-6+ years of experience in operations, process management, project management, or another relevant field. * Strong expertise in process mapping, workflow design, and operational documentation. * Proven experience leading cross-functional operational initiatives. * Strong analytical skills and the ability to translate performance data into actionable improvements. * Experience using automation and AI to improve processes, preferably in a regulated or process-driven environment. * Strong stakeholder-management, communication, and problem-solving skills. You may ask now, why should I work for you? Let us give you a few reasons – and you'll learn more during the process. * A varied and exciting job with a lot of personal responsibility in an international company, where you can develop and expand your skills. * Professional and personal development opportunities - incl. personal development budget. * Flexible working hours and mobile working. * Regular team events and open feedback culture. * A versatile field of activity and challenging projects. * A supportive and open company culture, providing the opportunity to collaborate with a diverse and professional team. * Impact healthcare by accelerating medical innovation through improved access to clinical trials, potentially bringing needed treatments to patients faster. How to apply \& what to expect: * Apply via link (CV only; no cover letter required). * Introductory call (30 min) Technical interview Take Home Test Demo Day Decision. * We aim to move promptly and keep you updated at every step. At Clariness, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender, sexual orientation, national origin, disability or age. For more information, feel free to reach out to recruiting@clariness.com. Have we sparked your interest? Would you like to become part of our dynamic, curious, and international culture with plenty of room for your ideas and creativity in an inspiring atmosphere? If so, we look forward to receiving your application with details of your desired salary and possible starting date, preferably via our application portal. Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/

Operations Manager

From $72,500/yr

Overview Department: Inbound Shift: Wednesday - Friday , 1st 7:00AM Salary: $72,500/year - $80,000/year Overview The Operations Manager is a key leader responsible for directing, optimizing, and executing daily distribution and/or transportation activities within assigned market areas. This includes operational oversight of one or more functions such as receiving, order fulfillment, shipping/loadout, and/or transportation. The role owns P\&L performance for the assigned area, with accountability for staffing, cost control, safety, service, and the achievement of key performance indicators (KPIs). The Operations Manager ensures compliance with all regulatory requirements and company policies while maintaining a strong culture of safety. This position partners closely with site and regional leadership to design, refine, and implement work processes that improve productivity, quality, and overall efficiency. As a member of the leadership team, the Operations Manager is constantly looking for opportunities to enhance operations and deliver excellent experience for both internal and external customers. The Operations Manager builds and sustains a cohesive, high-performing team by hiring, engaging, and developing associates, providing clear direction and feedback, and fostering a culture of accountability, collaboration, and continuous improvement to achieve operational excellence. Primary Responsibilities: * Operational Leadership \& Performance: * + Plan and manage efficient receipt, storage, order fulfillment, loading, and/or transportation activities— including third-party providers—while maintaining a strong focus on KPIs, quality, service, and cost. * + Utilize forecasting tools and methodologies to align labor, capacity, and resources with current and anticipated volume. + Monitor, analyze, and act on operational performance data (productivity, quality, utilization) to drive continuous improvement. * Customer \& Stakeholder Engagement: * + Build and maintain strong relationships with internal stakeholders, external customers, and third-party providers/carriers. + Participate in leadership meetings, customer visits, and third-party audits; proactively identify business opportunities and process improvements that enhance service and support growth. * People Leadership \& Development: * + Recruit, hire, train, and develop distribution and/or transportation team members; ensure appropriate staffing and coverage to meet business needs. + Provide day-to-day leadership and motivation for a team of approximately 20-50 coworkers, fostering a culture of accountability, engagement, and collaboration. + Conduct performance reviews, ongoing coaching conversations, and salary recommendations. + Promote open, transparent communication and ensure associates understand goals, expectations, and priorities. * Safety, Compliance \& Workplace Standards: * + Administer training, qualification, and safety programs to ensure regulatory and company policy compliance. + Communicate and enforce policies, procedures, and standard work within assigned areas. + Ensure the physical condition of the facility and work areas supports a clean, safe, and healthy working environment. * Financial Management \& Continuous Improvement: * + Own and manage multi-departmental P\&Ls with accountability for budget performance, cost control, and operational efficiency. + Identify and implement initiatives that reduce cost-to-serve while maintaining or improving service levels. + Implement Lean principles and methodologies to streamline processes, eliminate waste, and improve safety, quality, and productivity. + Lead cross-functional teams in problem-solving and process-improvement initiatives; standardize best practices across the operation. * Other Responsibilities: * + Perform other duties and responsibilities as assigned to support business needs and organizational objectives. Education And Experience: * Level of Formal Education: Bachelor's degree or equivalent experience * Area of Study: Supply Chain, Business, Engineering, Distribution Management preferred. * Minimum Years of Experience: 3 * Type of Experience: Leadership role in Distribution, Transportation, and/or Operations preferred * Technical Competencies \& Information Systems: Microsoft Office to include Outlook and Teams * Skills \& Abilities: * + Strong leadership and communication skills, with the ability to influence and align cross-functional teams + Deep knowledge of warehouse and/or transportation operations, procedures, and best practices + Proven, sound decision-making skills in a fast-paced, metrics-driven environment + Demonstrated ability to lead, develop, and motivate employees to achieve operational, safety, and service goals * Additional Language Skills: English. Spanish is a plus. * Personal Attributes \& Other/Preferred: * + Self-motivated, proactive, and accountable + Collaborative team player who builds strong relationships across functions and levels + Able to set clear expectations, monitor progress, and hold self and others accountable for results + Effective at leading through change and providing timely, candid coaching and feedback to associates + Flexible and adaptable, with the ability to adjust priorities to meet evolving business needs + Comfortable meeting with customers and clients to build strong partnerships, understand their needs, and identify opportunities to grow the business + Strong financial acumen, with the ability to forecast the business, interpret results, and adjust plans and resources based on changing conditions About The ODP Group : The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns. Disclaimer : The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned. Pay, Benefits \& Work Schedule: The salary range for this role is $72,500/year to $80,000/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. Equal Employment Opportunity : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records pursuant to the City \& County of San Francisco Fair Chance Ordinance. Application Deadline : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.

Manager, Operations – New Accounts (Financial Services)

From $12/yr

Job Description This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month. In addition to the responsibilities outlined below, this role will provide leadership and oversight for a team of cross-site Supervisors responsible for delivering consistent, high-quality service across core operational functions. The Operations Manager will directly support multiple supervisors whose teams manage account opening and maintenance activities, assisting advisors and clients via both phone and email channels. This role is accountable for ensuring consistent execution of processes and service standards across locations, driving alignment in performance expectations, workflows, and client experience. The Operations Manager will monitor key performance indicators related to service levels, quality, accuracy, and timeliness, and will partner with Supervisors to identify trends, address gaps, and implement improvements. The Operations Manager will play a critical role in coaching and developing Supervisors, ensuring they are equipped to effectively lead their teams, manage performance, and foster a culture of accountability and continuous improvement. This includes reinforcing best practices in service delivery, escalation management, and operational execution. Additionally, this role will collaborate closely with peer leaders, including Directors and other Managers within the department, to support broader operational strategies and initiatives. The Operations Manager will help drive consistency across functions, contribute to process improvement efforts, and ensure that frontline insights are incorporated into decision-making. Success in this role requires the ability to lead through others, manage across multiple sites, and balance day-to-day operational oversight with a focus on enhancing service quality, efficiency, and the overall advisor and client experience. Responsibilities: * Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both). * Manage day-to-day service operations, developing and/or delivering a plan and outcomes for a service operations area with guidance from senior colleagues. * Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues. * Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals. * Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives. * Skills Works at an advanced level to express ideas, request actions, formulate plans, \& policies by means of clear and effective verbal communications. Typically works independently and provides guidance. * Operates as a recognized expert to deliver required services to clients to the required standards. Typically known as a subject matter authority. * Works at an advanced level to orient work in a workflow to plan, organize, and execute the steps it takes to achieve higher efficiencies. Typically works independently and provides guidance. * Works at an advanced level to review and evaluate recommendations and requirements and to develop appropriate plans or deliver actions required. Typically works independently and provides guidance. Licenses/Certifications: SIE required or ability to obtain within 120 days (as required by FINRA), provided that an exemption or grandfathering cannot be applied. Series 99 required, or ability to obtain within 120 days (as required by FINRA). Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination. Education High School (HS) (Required) Work Experience General Experience - 6 to 10 years, Manager Experience - 3 to 6 years

Technical Program Manager, Manufacturing Operations

From $570/yr

About the Team OpenAI’s Industrial Compute organization is building the infrastructure required to develop and operate increasingly capable AI systems at global scale. The Manufacturing Operations team works across Hardware Engineering, Manufacturing Engineering, Manufacturing Quality, Rack Integration, System Enablement, Supply Chain, Logistics, Deployment, and Hardware Operations to convert complex hardware designs into reliable production systems. We partner closely with ODMs, JDMs, contract manufacturers, and component suppliers to ensure that servers, racks, networking equipment, and supporting infrastructure are manufactured, validated, and delivered at the quality and scale required by OpenAI. About the Role We are seeking a Technical Program Manager to lead manufacturing operations programs across OpenAI’s hardware supply base in Singapore and the broader APAC region. You will own cross-functional execution from new product introduction through production ramp and sustaining operations. You will coordinate manufacturing partners and internal engineering teams around factory readiness, capacity, material availability, build plans, validation, quality gates, issue resolution, and delivery commitments. This role requires strong technical fluency, disciplined program management, and the ability to operate directly with manufacturing partners in fast-moving, high-stakes environments. You should be comfortable working at both the factory floor and executive-review levels, translating complex manufacturing conditions into clear risks, decisions, and recovery plans. This role is based in Singapore and requires regular travel to manufacturing partners across the APAC region. Key Responsibilities - Lead manufacturing operations programs for AI servers, racks, networking systems, and related infrastructure across regional manufacturing partners. - Own integrated program plans spanning NPI, factory readiness, material availability, tooling, test development, qualification, production ramp, and shipment. - Coordinate Hardware Engineering, Manufacturing Engineering, Manufacturing Quality, Supply Chain, Rack Integration, System Enablement, Logistics, Deployment, and Hardware Operations. - Drive manufacturing readiness reviews and establish clear entry, exit, and production-release criteria. - Partner with ODMs, JDMs, contract manufacturers, and suppliers to manage build plans, capacity, production schedules, and delivery commitments. - Track manufacturing metrics including yield, first-pass yield, cycle time, throughput, work in progress, defect rates, rework, quality escapes, and on-time delivery. - Identify material, capacity, process, quality, test, and engineering risks that could affect production or deployment. - Lead cross-functional resolution of manufacturing issues involving hardware, firmware, test systems, supplier processes, quality, or configuration. - Ensure corrective actions have clear owners, deadlines, validation plans, and evidence of effectiveness. - Manage engineering changes, configuration control, deviation processes, and the introduction of design updates into active production. - Coordinate the transition from NPI into sustaining manufacturing with complete documentation, stable processes, trained teams, and clear ownership. - Partner with deployment and Hardware Operations teams to ensure manufactured systems arrive complete, validated, traceable, and ready for installation. - Build dashboards and operating mechanisms that provide clear visibility into production status, constraints, quality, delivery risk, and recovery plans. - Prepare concise updates and decision materials for senior technical and operational stakeholders. - Develop repeatable manufacturing playbooks that support increasing volume, multiple hardware platforms, and a growing global supplier network. Qualifications - 8+ years of experience in technical program management, manufacturing operations, NPI, hardware operations, or a related field. - Experience leading complex hardware products from development through qualification, production ramp, and sustaining operations. - Experience working directly with ODMs, JDMs, contract manufacturers, component suppliers, or factory operations teams. - Technical familiarity with servers, storage, networking equipment, rack-level systems, electronics, or other complex hardware products. - Strong understanding of manufacturing readiness, production planning, capacity management, quality gates, test processes, and change control. - Experience managing cross-functional programs involving engineering, quality, supply chain, manufacturing, logistics, and operations. - Ability to use production data to identify constraints, prioritize risks, and drive measurable improvements. - Experience leading high-severity manufacturing or quality escalations through containment, root cause, corrective action, and verified resolution. - Strong written and verbal communication skills, including the ability to explain technical and operational risks to executives. - A track record of creating structure in ambiguous environments and driving commitments without relying on formal authority. - A bachelor’s degree in engineering, manufacturing, operations, supply chain, or a related technical discipline. Preferred Skills - Experience manufacturing AI infrastructure, GPU servers, high-performance computing platforms, data center equipment, or rack-scale systems. - Experience supporting manufacturing partners and suppliers across Singapore, Southeast Asia, Taiwan, or the broader APAC region. - Familiarity with manufacturing quality methods such as FMEA, control plans, RCCA, 8D, statistical process control, and process capability analysis. - Experience with factory test development, hardware validation, system qualification, or production telemetry. - Familiarity with ERP, MES, product lifecycle management, supplier-quality, or manufacturing analytics systems. - Experience using SQL, Python, or business-intelligence tools to analyze manufacturing data and automate reporting. - Experience operating through rapid production ramps, constrained supply conditions, or significant product transitions. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Operations Manager

Operations Manager Location: South Birmingham (Hybrid working) An established and growing business is seeking an experienced Operations Manager to lead and develop its business services and operational supply chain function. This is a key leadership role for a commercially minded, proactive individual who can bring together customer service, procurement, inventory, logistics and manufacturing support to deliver an efficient, customer-focused and profitable operation. Working closely with the Managing Director and colleagues across the business, you will take ownership of end-to-end business services, ensuring that customer commitments are met, supplier performance is managed effectively, stock is controlled and operational processes continually improve. The Role You will be responsible for: * Operational leadership: Leading, coaching and developing the Business Services team, building capability, accountability and a culture of continuous improvement. * Customer service and fulfilment: Overseeing the complete order-to-delivery process, ensuring accuracy, reliability and proactive communication. * Procurement and supplier management: Managing purchasing activities, supplier relationships, commercial terms and supply-chain risks. * Inventory and working capital: Optimising stock availability while controlling excess inventory, obsolescence, costs and cash tied up in stock. * Logistics and manufacturing coordination: Working cross-functionally to maintain material availability, production continuity and reliable customer delivery. * Process and systems improvement: Improving workflows, data quality, reporting and operational efficiency through effective use of ERP systems, automation and structured problem-solving. * Performance management: Establishing meaningful KPIs, addressing service issues and delivering measurable improvements in cost, quality, productivity and customer satisfaction. About You You will be an experienced operations, business services, procurement or supply chain professional with a proven ability to manage complex operational activities and lead people effectively. You will bring: * Experience in customer service, purchasing, supply chain or business operations management. * A strong understanding of inventory control, supplier performance, logistics and order fulfilment. * Commercial awareness, including an understanding of cost, margin, working capital and operational risk. * Strong analytical skills and confidence using ERP systems and operational data to support decision-making. * A track record of improving processes, resolving operational challenges and delivering sustainable results. * Excellent communication and relationship-building skills, with the ability to influence stakeholders across different functions. * A supportive but decisive leadership style, with a commitment to developing people and building high-performing teams. Experience within a regulated distribution, manufacturing, food, chemical, pharmaceutical or personal-care environment would be advantageous. Knowledge of procurement best practice, quality management systems, Lean or continuous improvement methodologies would also be beneficial. The Opportunity This is an opportunity to take ownership of a broad and influential business function, working closely with senior leadership and helping shape the future capability, systems and performance of the operation. The successful candidate will have the opportunity to make a tangible difference to customer experience, commercial performance, operational resilience and team development.

Application Operations Manager

From $500/yr

We are looking for an experienced Applications Operations Manager to lead and develop a high-performing Applications Operations team within a global IT environment. This is a hands-on leadership role combining people management, application operations, incident and problem management, service delivery and continuous improvement . You will ensure supported application environments remain effectively managed while leading the team through incidents, changes, releases and operational priorities. You will also play an important role within the wider IT leadership community, building strong relationships with the business and helping deliver technology services that support the firm and its clients. Duration: Permanent Working Pattern: 2 days working from the office, 3 days remote You will lead the Applications Operations team , working collaboratively with colleagues across the global IT organisation and supporting end users across the business. The team is responsible for the ongoing operation and support of application environments, including releases, changes, service requests, monitoring, incident resolution and operational maintenance. As manager, you will develop and support your team while creating a positive, collaborative and high-performing environment. You will also act as an advocate for Applications Operations, communicating the team's results and achievements across the wider organisation. Key Responsibilities * Lead, develop and retain a high-performing Applications Operations team through effective coaching, mentoring, career development and performance management. * Manage team capacity, skills and resources to balance operational requirements, cost goals and high-quality customer service. * Oversee application and platform changes, releases, service requests and operational maintenance across supported environments. * Lead the effective management and resolution of application incidents, including root cause analysis, corrective actions and viable workarounds. * Act as an escalation point for major incidents and outages, including where required outside normal working hours, coordinating teams and driving issues through to resolution. * Develop and maintain effective incident, ticket handling and escalation processes, tracking KPIs and analysing trends to identify areas for improvement. * Monitor the health of application environments and ensure appropriate responses to system alerts and operational issues. * Oversee audits and analysis of application environments to support effective configuration management and consistency. * Support the integration of new application services and contribute to automation, consolidation and centralisation initiatives. * Ensure operational activity is completed and documented in accordance with required standards, methods and procedures. * Identify system or service improvements based on operational trends and make recommendations where changes or reconfigurations are required. * Oversee team training procedures and ensure both new and existing colleagues receive appropriate coaching and development. * Participate in Change Advisory Board (CAB) meetings where required and maintain awareness of relevant industry and technology developments. * Establish and communicate the team's on-call schedule and ensure effective operational coverage. * Build strong relationships across IT and the wider business, communicating technical information clearly and managing stakeholder expectations effectively. * Contribute positively to the wider IT leadership team, encouraging collaboration, accountability, innovation and continuous improvement. Essential Skills \& Experience * Proven experience directly managing an Applications Operations team, ideally within a law firm or professional services environment. * Strong people leadership skills, with experience coaching, motivating and developing team members and maintaining an engaged, high-performing team. * Experience working successfully with global teams and end users, with strong relationship and stakeholder management skills. * Practical experience of incident, problem and change management, including managing operational queues and escalated issues. * Experience working with infrastructure and operational KPIs, reporting tools and metrics, with the ability to analyse trends and identify improvements. * Strong analytical and problem-solving abilities, with the confidence to research technical issues and drive problems through to resolution. * Strong customer service orientation and the ability to balance customer expectations with available capacity, skills and technology. * Excellent written, verbal and interpersonal communication skills, including the ability to communicate technical ideas in clear, business-friendly language. * Ability to prioritise and deliver effectively in a high-pressure operational environment, including managing competing demands and major incidents. * Highly self-motivated and detail-focused, with a collaborative approach and the ability to work effectively across teams. * A track record of driving short-term operational priorities while remaining aligned with longer-term goals. * A degree in Computer Science or a related discipline is preferred. What sets this role apart This is more than a traditional application support management position. You will combine technical operational leadership with people management , taking responsibility for everything from team development and service performance to incidents, releases, changes and continuous improvement. You will have the opportunity to make a tangible impact on how Applications Operations performs, using KPIs, ticket trends, root cause analysis and operational insights to identify improvements and strengthen service delivery. You will also contribute to automation, consolidation and centralisation initiatives as the firm's technology environment evolves. As part of the wider IT leadership community, you will be expected to think beyond your immediate team. You will collaborate across a global IT organisation, advocate for Applications Operations and help create a culture built around accountability, collaboration, customer service and continuous improvement . What’s in it for you Modern, flexible working – A minimum of 2 days each week required from the office, 3 days from home. Join an award-winning global firm: Clyde \& Co is ranked Band 1 in multiple practice areas by Chambers and Legal 500. Career progression and development – Structured learning and development programmes, secondment opportunities and internal mobility across global offices. Purpose and inclusion – Award-winning for pro bono work and recognised as an inclusive firm, with global DEI initiatives, leadership programmes, and community impact through volunteering and sustainability. Fantastic benefits – Perks include life assurance from day one, season ticket loans and lifestyle discounts, an annual Wellbeing Day each year, 24/7 Employee Assistance Programme and more. Please note: eligibility for benefits may vary based on location and length of service. Full details will be confirmed upon joining. The Firm When you work at Clyde \& Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets. Our Commitment Clyde \& Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process. A Note on Privacy Please take a moment to read our privacy notice. This describes what personal information Clyde \& Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject. If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde \& Co are aware of this privacy notice. This is the job description as constituted at present; however, Clyde \& Co reserves the right to reasonably amend it in accordance with the changing needs of the business.

Operations Manager

$85,000 - $95,000/yr

Sheraton New York Times Square The Operations Manager will be responsible for managing all operations and delivering an excellent guest experience. The Operations Manager will forecast, plan, and manage all department orders, staff, and finance. This person will maximize sales and revenue through customer satisfaction and team member engagement. Responsibilities: * Train workers in food preparation, and in service, sanitation, and safety procedures * Compile and balance cash receipts at the end of the day or shift * Perform various financial activities such as cash handling, deposit preparation, and payroll * Supervise and participate in kitchen and dining area cleaning activities * Resolve customer complaints regarding food service * Control inventories of food, equipment, and liquor, and report shortages to designated personnel * Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services * Observe and evaluate workers and work procedures to ensure quality standards and service, and participate in disciplinary documentations * Specify production and time sequences and workstation and equipment arrangements * Forecast staff, equipment, and supply requirements based on business demand * Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards * Assign duties, responsibilities, and workstations to employees in accordance with work requirements * Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems * Perform personnel actions, such as hiring and firing staff, providing employee orientation, training * Conduct supervisory activities, such as creating work schedules or organizing employee timesheets * Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety * Record production, operational, and personnel data on specified forms * Develop equipment maintenance schedules and arrange for repairs * Greet and seat guests, and present menus and wine lists * Schedule parties and take reservations * Present bills and accept payments * Resolve customer complaints * Develop equipment maintenance schedules and arrange for repairs Requirements: * Proven food and beverage management experience * Working knowledge of various computer software programs (MS Office, restaurant management software, POS) * Ability to spot and resolve problems efficiently * Mastery in delegating multiple tasks * Communication and leadership skills * Up to date with food and beverages trends and best practices * Ability to manage personnel and meet financial targets * Guest-oriented and service-minded Responsibilities: * Verify that guest room status is communicated to the Front Desk in a timely and efficient manner * Inspect guestrooms daily * Utilize a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments * Inventory stock to ensure adequate supplies * Supervise an effective inspection program for all guestrooms and public space * Understand the impact of department’s operations on the overall hotel success * Verify all team members have proper supplies, equipment, and uniforms * Communicate areas that need attention to staff and follows up to ensure completion * Participate in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results * Use all available on the job training tools to train new Room Attendants and provide follow-up training as needed * Establish and maintain open, collaborative relationships with team members * Participate in scheduling team members to business demands and tracking team members time and attendance * Verify team members understand expectations and parameters * Administer property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) * Supervise staffing levels to ensure that guest housekeeping, operational needs, and financial objectives are met * Observe behaviors of team members and provide feedback to individuals * Participate in an on-going team member recognition program * Solicit team member feedback, utilizes an “open door” policy, and reviews team member satisfaction results to identify and address problems or concerns * Participate in the development and implementation of corrective action plans to improve guest satisfaction * Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement * Respond to and handle guest problems and complaints * Other duties as assigned Requirements: * High school diploma or equivalent * 2 years’ experience in hotel housekeeping or related field * Effective communication both verbally and written * Effective listening skills to understand and clarify concerns from team and guests * Experience working in a labor organized environment preferred * Organizational skills and attention to detail * Proficient in the use of Microsoft Office * Excellent time management * A can-do attitude and a hands-on approach * A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel Our Company * MCR is the 3rd-largest hotel owner-operator in the United States. * Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. * MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. * MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. * MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020. * MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer. * For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What’s in it for you? * Hotel Discounts * Weekly Pay * Paid Time Off * Retirement Options * Referral bonuses * Career advancement \& upward mobility * Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Operations Manager

From $20/yr

Manage the warehouse’s operational activities including budgeting, labor scheduling, space and equipment, safety and security, housekeeping, and sanitation. Ensure people, process and technology enable meeting all customer service standards. Key Duties And Responsibilities * Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness * Continuously improve operational procedures such as verifying incoming and outgoing shipments, handling and dispositioning merchandise, and maintaining warehouse inventory * Partner with sales, inventory control, and operations support to ensure availability of products * Plan long-range labor needs based on sales forecasts and input from management * Facilitate the achievement of prescribed company Key Performance Indicators (KPIs) regarding cost, productivity, customer service, profits, and team members * Operate the facility in compliance with health, safety, and environment regulations to establish and practice a culture of safety among the team members at all times * Analyze operational reports to identify trends and recommend solutions to management * Build and maintain partnerships with other departments i.e. Finance, HR, Sales, Continuous Improvement, etc. Additional Duties And Responsibilities * Work with machinery and material handling equipment Minimum Requirements (knowledge, Skills, Abilities) * 5 years warehouse operations or direct warehouse management experience * Experience with Warehouse Management System (WMS) * Demonstrated management skills with emphasis on guiding and developing a team, customer service, communications, and planning * Ability to effectively present information to customers, clients, and employees of the organization * Proficient computer skills, including Microsoft Office Suite * Ability to work in temperatures as low as -20 Fahrenheit/-25 Celsius in cold storage sites or up to 100 Fahrenheit/37 Celsius in dry storage sites while wearing company provided personal protective equipment and freezer gear * Must be able to lift a minimum of 40 lbs./18 kgs.; weight may be more dependent upon facility * Ability to work a flexible work schedule and shift, including weekends if needed * Must be comfortable with various noise levels, at times, can be loud Why Lineage? This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members. Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law. Benefits Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

Operations Manager

From $12/yr

This is an outstanding opportunity for an experienced Operations Manager to step into a highly visible leadership role where you'll influence business outcomes, develop future leaders and drive operational excellence across a broad range of financial products and services. Working closely with the Head of Operations, you'll be responsible for leading a team through a period of continued growth and improvement, ensuring exceptional client service, strong risk and compliance outcomes, and operational efficiency across the business. This is a 12-month fixed-term contract. About the Team The Operations division is responsible for delivering client service and administration functions across a full suite of financial products. The team plays a critical role in ensuring client requests are processed efficiently, service standards are consistently achieved, and strong relationships are maintained with both internal and external stakeholders. With a focus on accuracy, compliance, and continuous improvement, Operations is a key enabler of an exceptional client experience. About the Role As Operations Manager, you will provide leadership and oversight across the Operations function, directly managing two Team Leaders and supporting a broader team of approximately twenty employees. This is a broad and influential role that will see you partnering with stakeholders across the business, managing operational risk and compliance requirements, and identifying opportunities to improve systems, processes, and service delivery. You will act as a trusted leader, problem solver, and subject matter expert while ensuring the team remains focused on delivering outstanding outcomes for clients and the business. Key Responsibilities Leadership \& Team Development * Lead, coach, and support two Team Leaders and their teams to achieve service and operational objectives. * Ensure work is completed accurately, efficiently, and in accordance with compliance obligations. * Manage escalated issues and act as the key point of contact for operational matters. * Drive workforce planning, capability development, and ongoing team training. * Foster a culture of accountability, collaboration, and continuous improvement. Operational Excellence \& Compliance * Take ownership of operational performance and daily business outcomes. * Manage and oversee operational compliance activities, including audits and committee requirements. * Partner with internal and external stakeholders to ensure regulatory and compliance obligations are consistently met. * Maintain strong governance and risk management practices across the function. Projects, Systems \& Continuous Improvement * Contribute to strategic projects and provide operational expertise across the business. * Work closely with technology and business application teams to resolve system issues and enhance operational effectiveness. * Identify, document, and champion process improvements, system enhancements, and automation opportunities. * Support initiatives that improve scalability, efficiency, and the client experience. What You'll Bring Essential Experience \& Skills * Proven experience in an Operations Manager or similar leadership role. * Strong people leadership capability, including coaching and developing Team Leaders. * Deep understanding of operational processes and systems within financial markets. * Experience supporting equity market and fixed income products. * Strong knowledge of client onboarding processes, including AML/KYC requirements. * Understanding of relevant ASIC and ASX regulatory frameworks and market rules. * Excellent stakeholder management and communication skills. * Strong problem-solving ability with a proactive and solutions-focused mindset. Personal Attributes We're looking for a leader who is: * Passionate about developing and supporting people. * Client-focused and committed to service excellence. * Detail-oriented, highly organised, and quality-driven. * Proactive in identifying and addressing risks and opportunities. * Accountable, resilient, and comfortable operating in a fast-paced environment. * Collaborative and committed to achieving shared business outcomes. Desirable * Qualifications in finance, business, commerce, or a related discipline. * Experience with wholesale bonds and fixed interest products. Joining Ord Minnett Ord Minnett offers a unique opportunity to work with a dynamic and reputable firm as a leading Australian wealth management group providing institutional broking, corporate finance, full-service stockbroking, financial planning, and funds management services. With a history spanning over 150 years, Ord Minnett is a highly respected name in the Australian investment landscape. Join us in shaping the future of the Australian investment landscape and be part of a team that values excellence, cohesiveness, a great work culture, where you'll be an integral part of a team committed to delivering top-tier services. Elevate your career where you'll become an integral part of Australia's premier wealth management group. Ord Minnett does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Ord Minnett employee, location or address.

Operations Manager

From $900,000/yr

We’re looking for an Operations Manager to drive efficient production, maintain quality standards, and ensure seamless operations within our beverage manufacturing environment Minimum Requirements: Must have a minimum of 10 years’ logistics opera...

Area Operations Manager

$120,000 - $135,000/yr

Accountabilities: Multi-Site Operations Management: Oversee all operational aspects of assigned distribution centers, ensuring efficient, cost-effective infrastructure and processes that support sales activities and business objectives. Financial and Performance Management: Manage location budgets and profit-and-loss performance, develop strategies to maximize profitability, and monitor key performance indicators (KPIs) to identify gaps and improve results. Sales Growth and Business Strategy: Partner with distribution center managers and sales teams to establish location-specific sales growth objectives, strengthen customer relationships, support customer priorities, and exceed sales targets. Inventory Management: Maintain accurate inventory levels, control expenses, minimize losses, maximize revenue, and ensure compliance with established inventory standards and policies. Distribution and Logistics: Manage product movement across import and domestic supply sources, improve delivery timelines and order turnaround, and ensure goods reach the correct destinations in the expected quantities. Process Optimization: Standardize operational workflows, implement best practices, reduce costs and lead times, increase inventory turnover, and improve distribution efficiency. Resource and Asset Management: Ensure facilities, equipment, and company assets are properly maintained and utilized, while managing staffing, time allocation, and workflow planning responsibly. Leadership and Talent Development: Train, coach, and develop distribution center managers in operational procedures, sales, product knowledge, and service delivery, while ensuring teams receive appropriate ongoing training. Performance Accountability: Establish measurable performance goals, review KPIs regularly, address underperformance, and implement improvement plans to strengthen operational results. Recruitment and Retention: Ensure distribution centers are appropriately staffed, recruit and hire qualified management personnel, and implement strategies to minimize employee turnover. Change Management and Innovation: Monitor industry developments, market competitors, and emerging practices while leading organizational change and implementing continuous operational improvements. Safety and Regulatory Compliance: Ensure compliance with company policies, OSHA standards, environmental and safety codes, and applicable warehousing, material handling, and shipping regulations. Equipment Safety and Risk Management: Maintain a safe and secure working environment and ensure employees are trained to operate, use, and maintain equipment according to manufacturer guidelines. Cross-Functional Collaboration: Coordinate with finance, human resources, IT, sales, and other departments to support effective operations and consistent execution of business priorities. Additional Responsibilities: Perform other duties as assigned to support operational effectiveness and regional business goals. Requirements: Education and Professional Experience: Bachelor's degree in Business Administration, Operations Management, Manufacturing, Management, or a related field, and/or at least five years of supply chain experience, or equivalent professional experience. Multi-Site Leadership: At least five years of experience leading operations across multiple locations, preferably within distribution, logistics, or supply chain environments. Distribution Operations: Demonstrated experience managing high-volume distribution operations with fast turnaround requirements. Supply Chain Coordination: Experience managing the movement of goods from multiple domestic and international supply sources. Fleet Management: Knowledge of fleet operations, routing, and vehicle maintenance. Process Improvement: Experience designing and implementing operational workflows, standardizing procedures, and improving efficiency. Financial Acumen: Ability to manage operating budgets, monitor profitability, analyze KPIs, and implement strategies to achieve financial and operational targets. People Leadership: Proven ability to lead diverse teams, develop managers, establish accountability, and foster a collaborative, performance-oriented culture. Cross-Functional Effectiveness: Experience working within a matrix reporting structure and coordinating effectively across multiple departments. Communication and Relationship Management: Strong interpersonal and communication skills, with the ability to build productive relationships with employees, managers, sales teams, and other stakeholders. Strategic Thinking and Problem-Solving: Ability to balance long-term planning with day-to-day operational needs, identify challenges, and implement practical solutions. Adaptability and Initiative: Comfortable managing change, prioritizing competing demands, and maintaining high standards in a dynamic operating environment. Safety and Compliance Awareness: Understanding of workplace safety, operational risk management, and applicable distribution and logistics requirements. Travel and Schedule: This is a full-time, day-shift leadership position with extensive travel between assigned locations, as required by operational needs. Benefits: Annual Salary: $120,000–$135,000, depending on qualifications and experience. Weekly Pay: Employees are paid weekly. Medical Insurance: Premium medical coverage options available at no cost to eligible employees. Dental Insurance: Premium dental coverage options available at no cost to eligible employees. Vision Insurance: Vision coverage to support eye care needs. Retirement Savings: 401(k) plan with employer matching. Life Insurance: Life insurance coverage for added financial protection. Paid Sick Leave: Five days of sick time. Vacation Time: Earn up to two weeks of vacation during the first year of employment. Paid Holidays: Paid company holidays and floating holidays. Employee Discounts: Discounts on tires and wheels. Career Advancement: Opportunities for professional growth and advancement within the organization. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Senior Operations Manager - AI Automation

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are looking for a Senior Operations Manager - AI Automation to lead how Capital.com uses AI and automation across Operations, including Customer Support and FinCrime. You will own the automation roadmap. That means deciding what to automate, sizing and ranking each opportunity, and then building, testing and rolling out the automations with the teams who use them. You’ll redesign processes so that AI handles what it does well, fixed rules cover what needs to be predictable, and people keep the decisions that need judgement. You’ll work closely with operational managers, control owners, Product and Engineering, and lead a team of one to two people.

Product Manager – Operations Systems (m/f/x)

From $500/yr

Ready to become part of the most important mission on this planet? We are rebuy, pioneers in the sustainable reuse of electronics and media, and we are looking for you! Our mission: to make circular living accessible to all, one transaction at a time. By giving products a second chance, we reduce resource consumption and avoid unnecessary e-waste. Our global team of 500 drives things forward collaboratively, takes personal responsibility, values constructive critical thinking, and is dedicated to serving our customers and planet. The Role We are looking for a Product Manager to join our Product team and own the internal, backend-heavy products behind our operations. Every item rebuy sells has been through our hands. Before a pre-owned book, DVD, or game reaches a customer, it has been bought in, received, identified, tested, graded, stored, picked, packed, and shipped. The systems that run this flow are the focus of this team, and the users are the hundreds of colleagues in our operations teams. You will own the tools and services behind inbound processing, grading and quality control, fulfillment, and returns. Your users are warehouse operators, graders, pickers, and operations leads. Your customers are, in the end, every rebuy buyer and seller who relies on the condition and delivery promise we make. For this role we need someone who is genuinely detail-oriented, who reads the data before forming an opinion, who understands systems and data flows end-to-end, and who can translate operational reality into precise requirements and measurable outcomes. As a Product Manager you work hand in hand with operations leadership, team leads, engineering, and data to deliver measurable efficiency and quality improvements. You will spend time on the floor with the people who use your products, translate their goals and constraints into a roadmap you own, build the business case with unit economics together with operations and finance, and negotiate scope and timing with engineering. Improvements are co-created with the people who run the operation, not handed to them. Key Responsibilities: Drive domain product roadmap: Translate ops strategy (throughput, unit cost, quality, lead time) into a 6–12 month roadmap with the Strategy Manager and Ops Product Lead. Make and document trade-off decisions with ops leaders Understand operational reality: Spend time at the warehouse mapping processes and data flows end-to-end to uncover system gaps and unmet needs early Drive data-backed decisions: Analyze KPIs, pull data, avoid measurement traps, and connect feature changes to unit economics improvements Write precise requirements: Specify business rules, edge cases, data models, state transitions, integrations, and failure modes for engineering Ship iteratively without disruption: Sequence releases safely using pilots, feature flags, parallel runs, change management, and pre-defined metrics Collaborate across teams: Engage in technical discussions and manage scope, time, and urgency trade-offs with tech and ops leads Build stakeholder buy-in: Align ops, CS, tech, finance, and leadership on shared metrics via clear written communication Requirements: 3+ years of experience in product management , with a focus on backend, internal, workflow, or operational products (for example warehouse, logistics, supply chain, fulfillment, order management, inventory, marketplace operations, fintech back-office, or similar) Hands-on data skills : you can work fluently in an analytics environment, build your own analyses, define metrics rigorously, and spot when a number is misleading Strong attention to detail : experience writing precise specifications covering business rules, edge cases, data models, and failure modes, and catching problems before they reach production Systems thinking : you can map a multi-step operational process and the data flowing through it, identify bottlenecks and inconsistencies, and reason about second-order effects of a change Experience collaborating with engineering on technical decisions, including integrations and data migrations, and negotiating scope and time-to-market trade-offs Clear, structured communication skills, written and verbal, with the ability to build buy-in with operations team leads, engineering, and product leadership Comfort using AI tools (e.g., Claude, Copilot) to accelerate daily work such as analysis, writing, and prototyping Fluency in English and German Location: Berlin Hybrid model (Must be willing to have regular presence at our operations sites located in Rudow) Purpose, a great company culture and incredible benefits - what to expect at rebuy: Work with a friendly team that is passionate about circularity and wants to make the world a little more sustainable, one transaction at a time. Feel comfortable in an environment where independence and new ideas are welcome. Benefit from flat hierarchies and the greatest possible transparency so that things don't take longer than they have to and you always feel well informed. Use employee discounts on rebuy.de , sustainable products at Futurebens , offers for sustainable micro-mobility and massages directly in our office. Have fun at our legendary team and company events. Use our mental health offers as part of a cooperation with Nilo . Take care of your work-life balance with 30 vacation days. *At rebuy all people are welcome and supported! We would like to talk, regardless of age, disability, national and social origin, skin color, religion, gender identity and sexual orientation. Just be who you are. Find Jobs in Germany on Arbeitnow

Product Operations Manager

From $48/yr

* Lead L2/L3 application support and operations for business-critical software * Own incident management, production releases and service improvements * Drive technical team performance and collaborate with product engineering We are seeking an experienced Product Operations Manager to lead L2/L3 application support, incident and problem management, and production software releases. Drive application stability, continuous improvement and operational excellence while leading a technical team and collaborating with Product and Engineering teams. Experience with Azure, OutSystems and ITIL is highly regarded. Responsibilities: * Leading and overseeing Level 2 and Level 3 application and product support across business-critical software environments. * Managing production incidents, escalations and complex application issues to maintain system availability and performance. * Driving Incident and Problem Management activities, including root cause analysis, permanent remediation and continuous improvement. * Coordinating and overseeing production software releases, ensuring deployment readiness, appropriate approvals and effective rollback or recovery procedures. * Monitoring application performance and identifying opportunities to improve system reliability, supportability and customer experience. * Collaborating with software development, product and platform engineering teams to investigate defects and implement sustainable solutions. * Establishing and maintaining effective operational processes, support arrangements and service management practices. * Leading, mentoring and developing technical support professionals to build a high-performing and collaborative team. * Working with stakeholders to ensure operational risks, service levels and compliance requirements are effectively managed. Skills and Experience: * 7+ years' experience in application support, product operations, technical operations or a related discipline, including at least 3 years in a leadership position. * Strong experience managing Level 2 and Level 3 support for customer-facing or business-critical applications. * Demonstrated expertise in Incident, Problem and Release Management, including major incidents and production issue resolution. * Experience coordinating software deployments, production changes and operational readiness activities. * Strong understanding of ITIL frameworks, service management principles and SLA-driven environments. * Experience supporting cloud-based and low-code application environments, ideally including Microsoft Azure and OutSystems. * Proven ability to work closely with software engineering and product delivery teams to improve application supportability. * Strong troubleshooting, stakeholder engagement and communication skills. * Demonstrated experience leading and developing technical teams. Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

Senior Sales Operations Manager

From $100,000/yr

Job Title: Senior Sales Operations Manager Department: Revenue Operations About the Role : The Senior Sales Operations Manager will help run the deal process, keep our systems and data trustworthy, and give sales leadership the insight it needs to hit revenue goals. This role partners closely with the Revenue Operations leadership to implement, manage, and maintain the sales operations function day to day, while partnering directly with sales and finance leadership and building team capability as we scale. In this role, you'll drive sales execution, protect revenue quality, and create the operational discipline needed to convert pipeline into profitable revenue. What You'll Do : Sales Process \& Systems * Implement and translate sales processes strategy into day-to-day execution across account, opportunity, pipeline, forecast, and close. * Partner with the Salesforce/System Admin to translate commercial needs into system requirements and automation. * Identify friction across the sales process at scale and lead cross-functional initiatives that improve seller productivity, cycle time, and conversion Deal Desk and Commercial Standards * Run Deal Desk execution across new business, renewals and expansion, deal structure, pricing, terms, approvals, and exceptions, in partnership with Revenue Operations leadership * Maintain pricing tools, rate cards, approval workflows, and commercial standards so deals move quickly without sacrificing quality. Planning and Coverage * Support territory, quota, capacity, coverage, and account planning in partnership with Sales and Revenue Operations leadership and Finance. * Contribute to annual and quarterly revenue planning, including headcount and capacity modeling Reporting and Insights * Own and build reporting and operating cadences around pipeline generation, conversion, forecast accuracy, sales productivity, and revenue performance. * Surface and present insights and recommendations directly to sales and executive leadership, going beyond reporting results You’re a great fit for this role if : * 5+ years of experience in sales operations, deal desk, revenue operations, or a related commercial role, ideally in B2B SaaS. * Hands-on Salesforce experience, including reporting, dashboards, and partnering with an admin on workflow and automation requests. * Strong analytical skills and comfort working in Excel or Google Sheets * Working knowledge of the quote-to-cash process, including pricing, contracting, and approval workflows. * A track record of spotting friction in a process and driving it to resolution, not just documenting it. * Experience with a CPQ or contract lifecycle management tool, preferred * Exposure to forecasting methodologies and pipeline health metrics, preferred * Familiarity with territory or capacity planning in a growth-stage company, preferred Our Mission: Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us. Environmental Job Requirements and Working Conditions : * This position is remote, U.S. based. * This position may require 5% travel * The target pay range for this role is: $100,000-$130,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location. * All team members will be required to pass a background check which includes criminal, employment, and education verification Benefits provided by Unite Us: Medical, Dental, and Vision We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. Wellness Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. Flexible Time Off Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. Paid Parental Leave Adoptive parents are included. Employee Resource Groups Join our ERGs to connect and engage with colleagues, like Military Veterans Spending Accounts We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. 401(k) + Employer Match Enjoy matching, immediate vesting and financial wellness resources Additional Benefits Life and AD\&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents Disability Coverage Accident Insurance Pet Insurance As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies. Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.

Senior Sales Operations Manager, AMER

From $525,000/yr

ABOUT TALON.ONE: Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform. Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior. Today, over 300 of the world's most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine. ABOUT THE ROLE: Talon.One is seeking an experienced Senior Sales Operations Manager to serve as a strategic partner to our AMER Go-To-Market leadership team, driving the rigor, forecasting accuracy, and operational maturity our revenue engine needs as we scale. You'll own sales forecasting, commission strategy, and deal desk management, while partnering closely with Sales, Finance, and Legal to turn strategic priorities into operational reality. Day to day, that means being the person Sales Leadership turns to for a clear read on pipeline health. Reporting to the Head of Revenue Operations, this is a business-critical role that directly influences the success of Talon.One's sales strategy and execution. For this role, you must be located within commuting distance of one of our US hubs: New York, Chicago, or Boston. ABOUT THE TEAM: You will be joining our 5-person Revenue Operations team, a central pillar of Talon.One's global go-to-market strategy. We serve as strategic partners, not a support function, to Sales, Customer Success, Marketing, and Leadership, working across regions to make our revenue engine scalable, data-driven, and aligned. Our mission is to give revenue teams the tools, data, and workflows they need to drive predictable growth and smarter decisions. ONCE YOU ARE HERE YOU WILL: * Manage the sales forecast rhythm, working closely with Global Sales Leadership to ensure accurate and timely forecasts supported by strong pipeline management and deal qualification practices * Work with a modern GTM tech stack, including Salesforce, Ironclad, CaptivateIQ, Gong, and Claude, to drive the insights and automation this role depends on * Oversee commission strategy, evaluating and refining commission plans, implementing them in the automation system, and managing the monthly close and payout process * Work with Sales Leadership to define KPIs, maintain sales dashboards, and provide insights to drive performance optimization * Identify sales process inefficiencies by building rapport with individual Sellers and implementing solutions to improve day-to-day effectiveness * Own the Quote-to-Cash process, ensuring smooth configuration in Salesforce, streamlined workflows in CLM, and seamless integration with Finance's billing system * Build the deal desk function, managing deal structuring, pricing approvals, and contract reviews while collaborating with sales, legal, and finance teams to accelerate deal velocity * Build a rapport with the individual Sellers, identifying bottlenecks and implementing solutions to increase their day-to-day efficiency and effectiveness WHAT WE NEED YOU TO BRING TO THE TABLE: * A Bachelor's degree in Business, Finance, Operations, or a related field * 6+ years of sales operations experience, with at least 2 years in a senior role * Advanced proficiency in Salesforce and other sales tech stack tools (Sales Engagement, CPQ, Forecasting, etc.) * Expertise in designing and administering sales commission plans, with knowledge of tools like Xactly, Spiff, CaptivateIQ, or similar * Extensive experience in deal desk management, including pricing approvals, deal structuring, and contract oversight * A strong analytical mindset, with advanced Excel skills * Prior experience in a B2B SaaS or technology company is required * Exceptional organizational skills, with the ability to manage multiple priorities in a fast-paced environment * Excellent communication and collaboration skills, with experience working cross-functionally and influencing stakeholders at all levels WHAT'S IN IT FOR YOU: * Adyen+, a significant monthly cash benefit to spend on whatever matters most to you and your wellbeing * Flexible, unlimited paid time off and 11 public holidays every year * Medical, dental and vision coverage: we pay 100% of the base plan cost for you and 90% for your dependents * Build your savings with our 401(k) plan, including a 50% company match on up to 6% of your compensation * Pre-tax FSA and commuter benefit accounts for transit and healthcare expenses * 16 weeks of paid parental leave for birthing parents, plus 4 weeks unpaid, and 8 weeks of paid leave for non-birthing parents * 100% company-paid life insurance of 2x your salary (up to $525k), short- and long-term disability coverage at 60% of pay, and full pay during FMLA leave through an Adyen top-off * Annual all-company gathering at Adyen's headquarters in Amsterdam, plus regional team events throughout the year * Opportunity to connect in person at Adyen offices across 29 locations worldwide

Senior Sales Operations Manager, AMER

From $525,000/yr

ABOUT TALON.ONE: Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform. Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior. Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine. ABOUT THE ROLE: Talon.One is seeking an experienced Senior Sales Operations Manager to serve as a strategic partner to our AMER Go-To-Market leadership team, driving the rigor, forecasting accuracy, and operational maturity our revenue engine needs as we scale. You’ll own sales forecasting, commission strategy, and deal desk management, while partnering closely with Sales, Finance, and Legal to turn strategic priorities into operational reality. Day to day, that means being the person Sales Leadership turns to for a clear read on pipeline health. Reporting to the Head of Revenue Operations, this is a business-critical role that directly influences the success of Talon.One’s sales strategy and execution. For this role, you must be located within commuting distance of one of our US hubs: New York, Chicago, or Boston. ABOUT THE TEAM: You will be joining our 5-person Revenue Operations team, a central pillar of Talon.One’s global go-to-market strategy. We serve as strategic partners, not a support function, to Sales, Customer Success, Marketing, and Leadership, working across regions to make our revenue engine scalable, data-driven, and aligned. Our mission is to give revenue teams the tools, data, and workflows they need to drive predictable growth and smarter decisions. ONCE YOU ARE HERE YOU WILL: * Manage the sales forecast rhythm, working closely with Global Sales Leadership to ensure accurate and timely forecasts supported by strong pipeline management and deal qualification practices * Work with a modern GTM tech stack, including Salesforce, Ironclad, CaptivateIQ, Gong, and Claude, to drive the insights and automation this role depends on * Oversee commission strategy, evaluating and refining commission plans, implementing them in the automation system, and managing the monthly close and payout process * Work with Sales Leadership to define KPIs, maintain sales dashboards, and provide insights to drive performance optimization * Identify sales process inefficiencies by building rapport with individual Sellers and implementing solutions to improve day-to-day effectiveness * Own the Quote-to-Cash process, ensuring smooth configuration in Salesforce, streamlined workflows in CLM, and seamless integration with Finance's billing system * Build the deal desk function, managing deal structuring, pricing approvals, and contract reviews while collaborating with sales, legal, and finance teams to accelerate deal velocity * Build a rapport with the individual Sellers, identifying bottlenecks and implementing solutions to increase their day-to-day efficiency and effectiveness WHAT WE NEED YOU TO BRING TO THE TABLE: * A Bachelor’s degree in Business, Finance, Operations, or a related field * 6+ years of sales operations experience, with at least 2 years in a senior role * Advanced proficiency in Salesforce and other sales tech stack tools (Sales Engagement, CPQ, Forecasting, etc.) * Expertise in designing and administering sales commission plans, with knowledge of tools like Xactly, Spiff, CaptivateIQ, or similar * Extensive experience in deal desk management, including pricing approvals, deal structuring, and contract oversight * A strong analytical mindset, with advanced Excel skills * Prior experience in a B2B SaaS or technology company is required * Exceptional organizational skills, with the ability to manage multiple priorities in a fast-paced environment * Excellent communication and collaboration skills, with experience working cross-functionally and influencing stakeholders at all levels WHAT'S IN IT FOR YOU: * Adyen+, a significant monthly cash benefit to spend on whatever matters most to you and your wellbeing * Flexible, unlimited paid time off and 11 public holidays every year * Medical, dental and vision coverage: we pay 100% of the base plan cost for you and 90% for your dependents * Build your savings with our 401(k) plan, including a 50% company match on up to 6% of your compensation * Pre-tax FSA and commuter benefit accounts for transit and healthcare expenses * 16 weeks of paid parental leave for birthing parents, plus 4 weeks unpaid, and 8 weeks of paid leave for non-birthing parents * 100% company-paid life insurance of 2x your salary (up to $525k), short- and long-term disability coverage at 60% of pay, and full pay during FMLA leave through an Adyen top-off * Annual all-company gathering at Adyen’s headquarters in Amsterdam, plus regional team events throughout the year * Opportunity to connect in person at Adyen offices across 29 locations worldwide

Senior Sales Operations Manager, AMER

From $525,000/yr

Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform. Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior. Today, over 300 of the world's most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine. ABOUT THE ROLE: Talon.One is seeking an experienced Senior Sales Operations Manager to serve as a strategic partner to our AMER Go-To-Market leadership team, driving the rigor, forecasting accuracy, and operational maturity our revenue engine needs as we scale. You'll own sales forecasting, commission strategy, and deal desk management, while partnering closely with Sales, Finance, and Legal to turn strategic priorities into operational reality. Day to day, that means being the person Sales Leadership turns to for a clear read on pipeline health. Reporting to the Head of Revenue Operations, this is a business-critical role that directly influences the success of Talon.One's sales strategy and execution. For this role, you must be located within commuting distance of one of our US hubs: New York, Chicago, or Boston. ABOUT THE TEAM: You will be joining our 5-person Revenue Operations team, a central pillar of Talon.One's global go-to-market strategy. We serve as strategic partners, not a support function, to Sales, Customer Success, Marketing, and Leadership, working across regions to make our revenue engine scalable, data-driven, and aligned. Our mission is to give revenue teams the tools, data, and workflows they need to drive predictable growth and smarter decisions. ONCE YOU ARE HERE YOU WILL: * Manage the sales forecast rhythm, working closely with Global Sales Leadership to ensure accurate and timely forecasts supported by strong pipeline management and deal qualification practices * Work with a modern GTM tech stack, including Salesforce, Ironclad, CaptivateIQ, Gong, and Claude, to drive the insights and automation this role depends on * Oversee commission strategy, evaluating and refining commission plans, implementing them in the automation system, and managing the monthly close and payout process * Work with Sales Leadership to define KPIs, maintain sales dashboards, and provide insights to drive performance optimization * Identify sales process inefficiencies by building rapport with individual Sellers and implementing solutions to improve day-to-day effectiveness * Own the Quote-to-Cash process, ensuring smooth configuration in Salesforce, streamlined workflows in CLM, and seamless integration with Finance's billing system * Build the deal desk function, managing deal structuring, pricing approvals, and contract reviews while collaborating with sales, legal, and finance teams to accelerate deal velocity * Build a rapport with the individual Sellers, identifying bottlenecks and implementing solutions to increase their day-to-day efficiency and effectiveness WHAT WE NEED YOU TO BRING TO THE TABLE: * A Bachelor's degree in Business, Finance, Operations, or a related field * 6+ years of sales operations experience, with at least 2 years in a senior role * Advanced proficiency in Salesforce and other sales tech stack tools (Sales Engagement, CPQ, Forecasting, etc.) * Expertise in designing and administering sales commission plans, with knowledge of tools like Xactly, Spiff, CaptivateIQ, or similar * Extensive experience in deal desk management, including pricing approvals, deal structuring, and contract oversight * A strong analytical mindset, with advanced Excel skills * Prior experience in a B2B SaaS or technology company is required * Exceptional organizational skills, with the ability to manage multiple priorities in a fast-paced environment * Excellent communication and collaboration skills, with experience working cross-functionally and influencing stakeholders at all levels WHAT'S IN IT FOR YOU: * Adyen+, a significant monthly cash benefit to spend on whatever matters most to you and your wellbeing * Flexible, unlimited paid time off and 11 public holidays every year * Medical, dental and vision coverage: we pay 100% of the base plan cost for you and 90% for your dependents * Build your savings with our 401(k) plan, including a 50% company match on up to 6% of your compensation * Pre-tax FSA and commuter benefit accounts for transit and healthcare expenses * 16 weeks of paid parental leave for birthing parents, plus 4 weeks unpaid, and 8 weeks of paid leave for non-birthing parents * 100% company-paid life insurance of 2x your salary (up to $525k), short- and long-term disability coverage at 60% of pay, and full pay during FMLA leave through an Adyen top-off * Annual all-company gathering at Adyen's headquarters in Amsterdam, plus regional team events throughout the year * Opportunity to connect in person at Adyen offices across 29 locations worldwide

Sales Operations Manager - Sales Strategy

From $89,600/yr

LOCATION: Hybrid - 8 days a month in the office (see locations on the posting) Overview As a Sales Operations Manager – Sales Strategy, you’ll work as a trusted partner to Regional and Segment Sales Leadership, enabling data-driven decision-making that improves sales performance, productivity and forecast accuracy. Serving as part of the Global Revenue Operations function, this role is accountable for delivering actionable insights and recommendations, working cross-functionally to champion innovation and optimization, and leveraging AI-enabled analytics and automation to identify opportunities, mitigate risks and influence strategic decisions that improve business outcomes. Responsibilities * Proactively analyze sales performance against targets and KPIs, translating complex data into a clear, commercially focused narrative that equips sales leaders with actionable insights and recommendations on performance trends, risks and growth opportunities. * Own and lead the sales operating cadence for supported segments or regions, including forecast meetings, pipeline reviews, deal inspections and overall team performance reviews, using disciplined pipeline management, leading and lagging indicators and risk identification to improve forecast accuracy. * Leverage AI-enabled analytics to accelerate forecasting, inspections and performance analysis, applying judgment to translate findings into practical recommendations and actions. * Perform in-depth pipeline reviews to strengthen opportunity health, improve pipeline progression and increase confidence in pipeline quality. * Conduct deep analysis of sales metrics to uncover performance and productivity trends and identify opportunities to support growth across new business, renewals, cross-sell and upsell. * Champion Salesforce/CRM data integrity, process compliance and adoption of dashboards, analytics solutions and sales tools to support trusted, data-driven decision-making. * Collaborate with Segment and Regional Sales VPs, Global Sales Operations and Finance to ensure complete and accurate delivery of all sales planning components. * Lead or support cross-functional sales operations initiatives that improve sales effectiveness, productivity, scalability and adoption of new tools. * Act as a subject matter expert and trusted advisor for forecasting, pipeline management, sales performance measurement and operational best practice. Qualifications Education: Bachelor’s degree in a relevant field or equivalent experience. Skills + Experience: * 5+ years’ experience in Sales Operations, Revenue Operations or a related role. * Demonstrable experience delivering advanced sales analysis and business intelligence to sales leaders. * Evidence of leading structured pipeline management and forecasting processes, using leading and lagging indicators to improve forecast accuracy and business confidence. * Ability to translate complex data into a clear, compelling narrative with recommendations and insights that influence sales leadership. * Proficient in Salesforce, Power BI and sales analytics platforms, with experience improving adoption, data integrity and effective system utilization. * Adept at building collaborative, productive relationships with senior cross-functional stakeholders in complex, matrixed environments. * Demonstrable ability to identify process and operational improvements that remove friction, strengthen execution and enhance sales operating rhythms. * Highly organized and accountable, with the ability to progress initiatives with precision, clarity and strong follow-through. TRAVEL: 10% travel to attend segment or team meetings. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $89,600.00 - $157,000.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information : Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, \& Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Operations Manager

From $273/yr

Operations Operations Manager Back to Search Apply Now Job Details Career area Operations Position Type Location 273 Executive Park Dr. NE, CONCORD, NC 28027, United States Job ID PDX\BC\BDA61244-8030-455B-A2A0-E23F167AB335_21956413 * Facebook * X * LinkedIn * Email Apply BMS CAT is a national leader in disaster restoration. From initial clean-up to complete rebuilds, BMS CAT is there every step of the way. We work on multi-million dollar commercial projects as well as several thousand dollar residential losses and everything in between. Founded in 1948, we have a long standing reputation as a leader in our industry. The Role As the name suggests, the Operations Manager is responsible for the daily operations of our regional center. You will assure excellence in work performed including Fire and Water mitigation, cleaning and pack-out of contents, construction rebuilds and put-backs. You will have responsibility for the warehouse operations and all transportation and logistics functions. You will be responsible for staffing, training and scheduling of the team to ensure maximum productivity. This role is also responsible for assuring all customer satisfaction and insurance scores are kept at the highest levels. The Opportunity This position will allow you to grow professionally as you help manage a multi-million dollar business unit. As part of the management team, your skills will directly impact the growth of your branch as well as the continued expansion of our company. This is a high profile position with expected growth into greater leadership positions as you continue to build on success. The Rewards As an Operations Manager, you will receive a base salary along with an unlimited opportunity for bonuses based solely on the profitability of your branch. Your compensation will vary by experience level. This can be discussed during the first interview. We offer medical, dental and vision insurance, 401 (k) plan, generous paid time off, and more. You will have a car allowance, fuel card, company provided lap-top and smart phone. What You Must Have To succeed in this role, you must have experience (3-5 years in the restoration industry) leading a diverse team of employees within the mitigation, restoration and/or construction market segments. You will need to show the ability to learn quickly and the drive to expand your career competencies. We look for people with high energy, the ability to energize others and the ability to execute multiple plans simultaneously. A high level of organizational skills and the ability to hold others accountable for performance is a key to success. If this sounds like you, please APPLY TODAY! BMS CAT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Apply Arrow left icon

Operations Engineering Manager

From $25/yr

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The primary objective of the Operations Engineering Manager is to lead and oversee a team of highly specialised engineers in the delivery and support of communication solutions to Victorian Government and its agencies. The Operations Engineering Manager is responsible for setting goals, managing resources, and ensuring the quality and performance of engineering solutions align with company objectives. Additionally, the Operations Engineering Manager will help team members to grow professionally by providing mentorship, training, and opportunities for skill enhancement. Works closely with customer/s and cross functional teams such as Operations Manager, Service Delivery Manager, Network Operation Centre (NOC), senior management, support services, product management, programme management, systems integration team, 3rd party sub-contractors, vendors and as well as the finance, and commercial teams. Job Description Develops, designs, evaluates, and/or modifies systems consistent with customer and regulatory requirements. Develops system architecture, and ensures the integrity of the architecture/design. Systems Engineers handle the software configuration to make sure everything works given the various customer configurations. Provide technical leadership across a broad range of technologies including; APCO P25 radio systems, Voice Logging systems, Networking and Infrastructure as well as Windows and Linux based operating systems administration. * Act as a technical escalation point for Network Operations Centre (NOC) staff, Field and Operations Engineers requiring technical assistance. * Oversee the operational health, security and maintenance of mission critical public safety systems that fall under the scope of the Operations Engineering team. * Manage the day-to-day operational priorities and activities of the operations engineering team. * Oversee asset lifecycle process including the tracking, planning, acquisition, implementation, testing, and eventual decommissioning of assets. * Identify and resolve systemic issues impacting operations or customers using the ITIL framework, while actively promoting compliance with ITIL service management processes. * Maintain and enhance the accuracy and completeness of technical, procedural, and as-built documentation. * Maintain a skills matrix to facilitate skill development and career progression for the team, while actively mentoring and coaching Operations Engineers in both technical and career aspects. * Foster a culture of continual improvement by promoting best practices, identifying areas for enhancement, offering training and professional development opportunities for team members, and overseeing changes to ensure alignment with these best practices. * Collaborate with cross-functional teams to ensure alignment, effective service delivery, and the achievement of contractual compliance and customer satisfaction by driving high-quality operations engineering services. This collaboration also includes producing regular reports on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). * Participate in service review meetings as the technical representative to provide technical insights and recommendations on the performance and quality of services provided. * Participate in an on-call rotation schedule as a Major Incident Manager (MIM). * Other duties as required, relevant to the Operations Engineering and support of the mission critical communication solutions to Motorola's Government and Enterprise clients in Victoria. * Stay updated on emerging technologies in LMR, RF communications, and public safety systems to define future roadmaps for the ASTRO P25 platform. * Provide regular updates on engineering performance to senior leadership. * Work closely with Cyber Security team to ensure best security practices are followed. Basic Requirements GENERAL EDUCATION: Essential: * Tertiary qualifications in engineering (Telecommunications, Electrical / Electronic) or equivalent field. Desirable: * ITIL Foundations V4 certification. * Eligibility for or Member of the Institution of Engineers Australia. PROFESSIONAL EXPERIENCE Essential * Extensive experience in leading engineering teams and delivering results within deadlines. * Substantial technical expertise and experience in LMR systems, with a strong emphasis on ASTRO P25 technology and public safety communication requirements. Desirable: * Familiarity with tools, systems, and methodologies relevant to communication industry. * Experience in mentoring and developing team members. Personal Attributes * Excellent problem-solving skills and ability to lead technical teams. * Customer focused and committed to customer with outstanding customer relationship skills. * Excellent communication skills (verbal, written, and presentation) and strong collaboration abilities to effectively interact with cross-functional teams and customers. * Decisive decision making. * A positive attitude with a can-do mentality to be creative, resourceful and deliver results. * Innovative self-starter with the initiative and drive to think outside the box and challenge the status quo. * Excellent time management skills. * Ability to develop and execute long-term strategies focused on achieving engineering goals and efficiencies. * Proficiency in engineering tools, software, and systems Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan No EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Operations Manager

From $35/yr

Position Summary JOB DESCRIPTION The Operations Manager is the senior leader of the operations team, which is responsible for the management and oversight of the plant manufacturing and warehouse departments. The position reports directly to the Plant Manager and is a key member of the plant leadership team. What You'll Do * Manages daily operations of the plant to ensure processes are followed reliably and consistently in production and the warehouse. * Responsible for leading the team in completing the daily customer work orders and the RTS schedule. * Plans and directs production activities and establishes production priorities in keeping with effective operations and cost factors. * Able to think independently to use a high level of judgement to make decisions on complex tasks and problem-solving in production and warehouse areas. * Reviews and analyzes production, quality, maintenance, financial, and operational reports to determine actions to reduce defects, inefficiencies, and other nonconformities. * Develops and implements operating methods and procedures designed to eliminate problems and improve production quality \& inefficiencies. * Consults with support personnel on the operation, maintenance, and modification of equipment and processes to improve production and quality of products. * Plans and directs production activities and establishes production priorities to ensure effectiveness. * Provides and maintains a safe work environment and fosters the culture required to sustain a safe workplace for all plant employees. * Facilitates positive employee relations and work environment for the team. * Supports the plant Environmental, Health \& Safety (EHS) program ensuring compliance to policy and procedures. * Ensure adherence to Standard Work Procedures and Work Instructions for all roles. * Facilitates the deployment and support of standards, principles, and practices throughout the organization. * Assists with the development and implementation of plant-specific training courses and associated materials. * Performs and/or supports 6S, kaizen activities \& events, layered process audits and safety audits. * Able to lead kaizen activities within production teams and varying levels to maintain a culture of continuous improvement. * Ensures compliance with all related quality and safety systems. What You'll Bring * Bachelor's degree in engineering or business preferred; experience leading manufacturing operations may be considered in lieu of degree. * A minimum of 3-5 years in an operational leadership role in a lean manufacturing environment preferred. * Lean training and application experience with demonstrated results preferred. * Must have PC literacy with standard office and productivity software packages. * Understanding of production planning processes, preferably in a high volume/high mix environment. * Must have the communication and interpersonal skills required to effectively communicate with all levels of our organization. About Us About Us: For over 35 years, TERREPOWER (formerly BBB Industries) has been a leader in sustainable manufacturing, driving the circular economy by extending the life of essential products in the automotive and industrial markets. Founded in 1987 in Daphne, Alabama by the Bigler family, TERREPOWER began as a small regional remanufacturer of starters and alternators. Our commitment to quality and innovation quickly earned us a reputation as a trusted name in the automotive industry. Recognizing new challenges and opportunities, in 2019 we set our sights on EV battery upcycling-addressing one of the industry’s most pressing issues. Our engineering team pioneered solutions to extend EV battery life, pushing the boundaries of sustainable innovation. Recognizing that demand for solar panels would exceed availability and 100,000 tons of waste would potentially go into landfills by 2035, our team searched for an innovative way to upcycle solar panels. With an eye on the future, we developed ways to upcycle solar panels. Rooted in family and community values, we’re proud to have second-generation employees contributing to our legacy. Backed by Clearlake Capital, we’ve expanded our footprint into Europe with facilities in Spain, Italy, Denmark, Germany and Poland. We now sustainably manufacture and supply an assortment of nondiscretionary repair parts across more than 90 countries. As we move forward under the TERREPOWER name, we remain committed to the same values that have always defined us: entrepreneurship, teamwork, customer-centered, sustainability, safety. Why Join Us? When you join our team, you become part of a company that is redefining how essential products are made, reused and repurposed to reduce waste and maximize resources. Here’s What Sets Us Apart * Purpose-Driven Work – Every day, your work will contribute to extending the useful life of essential products, keeping vehicles on the road and critical systems running. * Innovative Mindset – We encourage creative problem-solving and bold ideas to push the boundaries of what is possible. * Global Reach, Local Impact – With operations in North America and Europe, we have a global presence but remain deeply connected to the communities we serve. * Growth \& Development – Whether you’re on the production floor, in engineering, or part of our corporate team, we invest in your success through training, mentorship, and career advancement opportunities. * A Culture of Collaboration – Rooted in teamwork and shared values, our employees work together to tackle challenges and drive meaningful change. TERREPOWER is an Equal Opportunity Employer. We are committed to fostering an inclusive, diverse, and equitable workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, sex, pregnancy, age, veteran status, religion, national origin, genetic information, disability unrelated to the ability to perform a job, sexual orientation, or transgender status to the extent protected by law. We believe that diversity drives innovation and success.

Operations Manager

From $10/yr

JOB OPPORTUNITY – OPERATIONS MANAGER Location: Prospecton, Durban Salary: Market Related Availability: Immediate Start Email CV to: hkrecruitment10@gmail.com Please use "Operations Manager" as the subject line. Job description: We are seeking an experienced, hands-on and results-driven Operations Manager to oversee the day-to-day operations of the Group's trading businesses. The successful candidate will be responsible for ensuring operational efficiency, staff performance, stock and inventory control, fleet and logistics management, safety, regulatory compliance and effective implementation of operational procedures. The role also includes operational oversight and support across the Group's LPG filling and distribution facilities, Astron Service Stations and Diesel Truck Stops. Key Responsibilities Operations Management * Manage and coordinate daily operations across the Group's trading businesses. * Ensure effective operational planning, resource allocation and achievement of performance targets. * Identify inefficiencies, manage operational risks and implement process improvements. * Coordinate activities between operations, sales, finance, procurement and logistics. Staff Management * Oversee staffing, shift planning, attendance, productivity and performance. * Manage employee conduct, discipline and performance in consultation with HR. * Ensure appropriate staff training, development and accountability. Stock and Inventory Control * Manage stock movements, inventory levels, stock counts and reconciliations. * Investigate stock discrepancies, losses and irregularities. * Implement effective stock controls and loss-prevention measures. Fleet and Logistics * Oversee vehicle utilisation, maintenance, fleet availability and transport efficiency. * Monitor fuel consumption, fleet costs, delivery performance and regulatory compliance. * Implement cost-saving and fleet optimisation initiatives. Health, Safety and Compliance * Ensure compliance with applicable LPG, petroleum, occupational health and safety, environmental and transport regulations. * Oversee safety inspections, risk assessments, incident reporting and corrective actions. * Ensure operational equipment, facilities and infrastructure are appropriately maintained. Group Site Oversight * Provide operational support to LPG filling and distribution facilities, Astron Service Stations and Diesel Truck Stops. * Monitor site performance, staffing, stock controls, security, maintenance and compliance. * Conduct regular site inspections and address operational deficiencies. Standard Operating Procedures (SOPs) * Drive the implementation and consistent application of company SOPs across operations. * Ensure employees are appropriately trained and comply with established procedures. Customer Service and Stakeholder Management * Ensure efficient order fulfilment, delivery performance and resolution of operational complaints. * Maintain effective relationships with suppliers, contractors, transporters and internal stakeholders. Cost Control, Security and Reporting * Monitor operational expenditure and identify opportunities to improve efficiency and reduce costs. * Implement effective asset protection, security and internal controls. * Provide regular management reports on operational performance, stock, fleet, staffing and compliance. Minimum Requirements * Relevant degree in Operations Management, Logistics, Supply Chain Management, Business Management or a related field. * Minimum 5 years' experience in an operations management role, preferably within LPG, fuel distribution, petroleum retail, logistics, transport or warehousing. * Proven experience in staff management, stock and inventory control, fleet management and operational processes. * Sound understanding of operational compliance, safety requirements and cost management. * Strong computer literacy and reporting capabilities. * Valid driver's licence and willingness to travel between Group sites. Key Competencies * Strong leadership and people-management abilities. * Excellent planning, organisational and problem-solving skills. * Hands-on, proactive and results-driven management approach. * Strong analytical and decision-making abilities. * High levels of integrity, accountability and attention to detail. * Commercial awareness and cost-consciousness. * Ability to manage multiple operational priorities and deadlines. * Excellent communication and interpersonal skills. To apply, please send your CV to hkrecruitment10@gmail.com Only candidates meeting the essential criteria will be contacted. If you do not hear from us within 14 days, please accept that your application was unsuccessful. Job Type: Full-time Work Location: In person

Operations Manager

We are a leading, fast-growing European consumer goods and home electronics company undergoing major international expansion. To strengthen our supply chain and distribution network across Europe, we are looking for a Operations Manager to join our team on-site. Reporting directly to our international logistics leadership team at Spanish HQ, you will be the analytical backbone of local warehouse operations. In this role, you will bridge day-to-day fulfillment execution with end-to-end process optimization, turning operational data into actionable efficiency gains. Main Responsibilities * KPI Monitoring \& Analysis: Define, track, and analyze key warehouse operational metrics (stock turnover, OTD, picking/packing accuracy, handling cost per unit, and cycle times). * Warehouse Process Optimization: Analyze inbound, put-away, storage, and outbound flows to identify bottlenecks and implement layout and operational improvements. * Inventory Management \& Control: Oversee cycle counts and annual physical inventories, reconcile discrepancies between WMS/ERP and physical stock, and manage shrinkage/damage control. * Daily Operational Support: Act as the operational/technical liaison between warehouse floor teams and Spanish HQ, ensuring compliance with operating standards. * Reporting to HQ: Build dashboards (Power BI / Excel) and weekly/monthly operational tracking reports for the global Operations Management team. Requirements * Education: Bachelor’s degree in Industrial Engineering, Logistics, Business Administration, or a related field. * Experience: Minimum 4 years of experience in warehouse operational analysis, continuous improvement, or distribution logistics (retail, FMCG, or e-commerce). * Analytical Skills: Advanced Excel skills (pivot tables, complex formulas); hands-on experience with Power BI and familiarity with WMS/ERP systems (SAP, Microsoft Dynamics Navision, etc.) strongly preferred. * Methodologies: Practical knowledge of continuous improvement frameworks (Lean, 5S, Kaizen). * Required languages: advanced or native proficiency in German, Spanish and English.

Retail Operations Manager

From $700/yr

The Operations Manager is a property-based Field Operations leader responsible for operational performance, people development, sales execution, and compliance. Working closely with store leadership, this role drives consistent execution and improves business results, customer experience, and team performance. Core Responsibilities People Development \& Coaching * Coach store leaders and teams on operations, customer service, sales behaviors, inventory, and compliance. * Identify skill gaps and provide targeted coaching and development. * Support onboarding, succession planning, and leadership growth. * Partner with the Multi-Unit Manager to strengthen team performance and readiness. Operational Excellence \& Performance * Analyze sales, labor, inventory, shrink, audit, and compliance results to identify opportunities and risks. * Execute action plans that improve performance and operational consistency. * Strengthen operational standards, controls, merchandising, and store routines. * Provide performance insights and recommendations to leadership. Risk, Compliance \& Controls * Support compliance, audits, loss prevention, health and safety, and operational controls. * Identify risks, drive corrective actions, and resolve recurring issues through cross-functional partnerships. Sales Enablement \& Initiative Execution * Support execution of sales, merchandising, service, and operational priorities. * Drive adoption of promotions, product launches, technology rollouts, and new initiatives. * Monitor results, coach teams, and share insights to support continuous improvement. Leadership Expectations \& Success Measures * Lead through coaching, accountability, collaboration, and operational discipline. * Demonstrate expertise in retail operations, talent development, compliance, inventory control, customer experience, and data-driven decision-making. * Drive measurable improvement in sales, shrink, inventory accuracy, audit performance, labor productivity, and team capability. Qualifications \& Experience * 3+ years of retail, hospitality, airport, resort, or high-volume operations leadership experience. * Proven ability to coach teams, support leaders, and drive accountability in a fast-paced environment. * Strong knowledge of retail KPIs, sales performance, labor management, inventory control, shrink reduction, compliance, and expense management. * Ability to analyze performance data and develop action plans that improve results. * Experience with merchandising, operational execution, training, and customer engagement. * Strong communication, organization, follow-up, and partnership skills. * Proficiency with Microsoft Office, reporting tools, and business analytics platforms. * Ability to work a flexible schedule, including evenings, weekends, and holidays. * Ability to maintain product knowledge and uphold operational, merchandising, compliance, and customer service standards. * Must successfully complete required background checks, drug testing, TAM Card, airport badging, and security clearance requirements, where applicable. About Us WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America. EEO/ADA/DFWP WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.

Operations Program Manager II

$118,095 - $200,762/yr

Job Description You don’t see it, but it’s there. Our employees work on the world’s most advanced electronics – from saving emissions in the City of Lights to powering the Mars Rover to protecting the F 35 fighter jet. At Electronic Systems, you’ll be among the brightest minds, working on the aerospace and defense industry’s most difficult problems. Drawing strength from our differences, we’re innovating for the future. And you can, too. Our flexible work environment provides you a chance to change the world without giving up your personal life. We put our customers first – exemplified by our missions: “We Protect Those Who Protect Us®” and “We Innovate For Those Who Move The WorldTM.” Sound like a team you want to be a part of? Come build your career with BAE Systems. Become part of the leadership team at BAE Systems' Hudson NH facility! We are looking for an Operations Program Manager II to join our team. This person will serve as the liaison between program management, the factory management team and the supply chain team. As an Operations Program Manager, you will perform cost account management activities, oversee factory execution, and ensure material procurement is supporting the factory needs. Additionally, you will prepare project execution plans, identify technical and business resources needed, evaluate and report on cost, delivery schedule, and quality. As an Operations Program Manager, you will: * Collaborate and inspire teams cross-functionally. * Oversee factory execution and ensure material procurement supports factory needs. * Prepare project execution plans and identify required technical and business resources. * Perform cost account management activities for both commercial and defense product business. * Evaluate and report on cost, delivery schedule, and quality. * Execute proposals to capture new business. Required Education, Experience, \& Skills * Bachelor's degree and 2 years experience, Associate's degree and 4 years experience, or 8 years of relevant experience in lieu of degree. * Experience in a manufacturing setting. * Direct or indirect leadership experience. Preferred Education, Experience, \& Skills * Bachelor's degree and 8 years experience. * Cost Account Management experience. * Strong relationship building skills. * Experience working with supply chain. * Data analysis and reporting skills. * Customer interface experience. * Proposal experience. Pay Information Full-Time Salary Range: $118095 - $200762 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems, Inc. BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support. Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Operations Manager

From $18/yr

\\Please note, applicants must be located within commuting distance to Portsmouth, NH. This is a hybrid role with 3 days per week in the office\\ Description Momenta is a fast-growing, design-led CPG company bringing innovative arts \& crafts products to major retailers including Walmart, Michaels, Office Depot, and Hobby Lobby. We are looking for a Operations Manager to support our supply chain - from factory to customer - and help us build a scalable, reliable operation as we grow. Role Description Oversee the day-to-day operations of the business including placing POs / managing relationships with overseas factories, managing inbound logistics, 3PL relationship, and outbound shipments to customers. Responsible for all freight relationships, compliance issues and resolving chargebacks. * Manage all aspects of Purchase Orders * Coordinate testing / inspections of goods based on product or customer requirements, working with 3rd party subject experts to ensure appropriate testing is performed, and company / products meets all the necessary regulations and standards. * Manage Inbound Freight Logistics * Manage 3PL Warehousing \& Freight Logistics * Manage all chargebacks / compliance issues. Work with the Sales, Accounting and 3PL to dispute chargebacks and prevent future noncompliance issues. * Reconcile Inventory with 3PL on a weekly basis, researching and adjusting for any discrepancies Qualifications: * 5 years management experience in a logistics environment * Experience managing 3PLs * Understanding of all modes of transportation: LTL, TL, vessels/ocean, and air * Familiarity with HTS Codes and duties * Strong leadership and communication skills, but also analytical and capable of diving into the details. * Experience with a high volume, consumer goods supply chain * A “do what it takes” attitude who is not afraid to roll up his/her sleeves and get work done * B.S in Supply Chain, Logistics or similar field What We Offer We offer a full benefit package including health and dental, long term disability insurance, FSA and company paid short term disability and life insurance, 18 days PTO to start, On-site parking, 401k with company contribution, year-round “Summer Hours” on Fridays, Free lunches and lots of free craft products. Competitive salary including bonus plan. Although we offer flexible schedules, we believe it is important to work together in the office. As such, this is an in person position located at our historic Portsmouth, NH office just blocks from downtown with a minimum of 3 days per week in the office (other days can be remote). About Us Located in a beautifully restored brick building in historic Portsmouth, New Hampshire, Momenta is a leading designer and distributor of arts and crafts products sold by many of the nation's largest retailers. Our open, collaborative workspace brings together creative, talented people who enjoy developing products that inspire creativity, spark imagination, and help reduce stress. If you're looking for a fast-paced, entrepreneurial environment where your work has a meaningful impact, you'll feel at home at Momenta.

Operations Manager - Delivery & Warehouse

From $65,000/yr

Are you E.P.I.C?! At Health System Services, we are committed to making a difference in healthcare by providing seamless and reliable services. Our core values of E mpathy, P assion, I ntegrity, and C ommitment (E.P.I.C) drive everything we do. From delivering durable medical equipment to managing warehouse operations, our team is dedicated to enhancing patient care and satisfaction. If you embody these values and are passionate about helping others, consider joining our team. As an Operations Manager , you will play a key role in directing and coordinating our operations to ensure efficiency and success. From leading medical delivery and warehouse technicians to optimizing delivery routes and managing inventory, you will be at the forefront of ensuring our clients and facilities receive top-notch service. About the Position * The Operations Manager directs, administers, and coordinates the activities of Health System Services in support of the operational goals and objectives. * The Operations Manager is responsible for overseeing and optimizing our operations to ensure the seamless delivery of durable medical equipment, managing warehouse operations, and overseeing the ordering process to clients and facilities . * Responsible for implementing organizational policies, meeting corporate goals, and maintaining compliance with relevant regulations. * Evaluates the results of overall operations regularly and systematically and keeps upper management informed of daily operations. * Lead and manage a team of Medical Delivery Technicians and Warehouse Technicians while ensuring effective communication and collaboration within the team. * Supervise warehouse operations to optimize efficiency and productivity. * Handles patient calls for equipment errors and provides timely resolutions. * Oversee open orders and confirmations to ensure accuracy while conducting follow-ups on open orders as necessary to meet delivery deadlines. * Oversee inventory management, including tracking, ordering, and maintaining appropriate stock levels. * Utilize routing software to enter orders and efficiently manage and monitor delivery routes. * Monitor on-call duties for medical delivery technicians to ensure prompt response to urgent deliveries and emergencies. * Implement and improve on-call schedules for optimal coverage. * Implement continuous improvement initiatives based on performance metrics. * Evaluate operational performance regularly and report to the Regional Director of Operations. What We’re Looking For * Excellent verbal and written communication skills. * Strong interpersonal and customer service skills. * Organizational skills and attention to detail. * Proficient in time management with a proven ability to meet deadlines. * Strong analytical and problem-solving skills. * Ability to prioritize tasks and to delegate them when appropriate. * Function well in a high-paced and at times stressful environment. * Proficient with Microsoft Office Suite or related software. Qualifications for Success * High School Diploma required . * Two-year or Four-year college degree highly preferred . * Operations management experience required . * Related Durable Medical Equipment industry experience highly desired. * Fleet management experience preferred. * A background in customer service preferred. Benefits That Go Beyond the Basics: * Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well * Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked * Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays * Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program * Be Part of Something Bigger - Join an organization that values giving back through community programs Compensation * $65,000 - $80,000 annually, dependent on experience Shift * Monday - Friday, 8:30am - 5:00pm Location * Tonawanda, NY

Operations Manager- Traffic Control

$65,000 - $75,000/yr

Title: Operations Manager- Traffic Control Classification: Exempt About the Organization RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations. At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees. Position Summary: As an Operations Manager, you will be primarily responsible for managing the day-to-day operations of crews and equipment within your assigned area, ensuring operational excellence and customer satisfaction. This role includes overseeing on-site employee training, directing the daily branch operations, and managing production, safety, staffing, inventory, revenue, and earnings. The role requires strong P\&L experience, balancing corporate financial goals with customer needs and local resource availability. The Role: We are seeking an operational leader with strong financial acumen who can confidently manage customer relationships while ensuring branch profitability. You will oversee branch production, shop activities, and customer relations, while coordinating with estimating departments to align production capacity and critical path issues. Additionally, you will collaborate with accounting on revenue recognition, forecasting, and reporting. This is a hands-on, working manager role, with responsibilities that extend to performing traffic control and operations on the jobsite. Essential Functions: * Manage crews and equipment in remote locations to meet and exceed customer expectations. * Serve as a direct representative to municipalities and customers, handling project notifications, securing permits, and ensuring compliance with ordinances and regulations. * Solve problems quickly and independently, exercising sound judgment and authority. * Develop employee schedules, manage personnel on projects, and ensure timely completion of paperwork. * Coordinate labor needs for projects, including sourcing and scheduling external labor. * Plan and schedule projects efficiently and cost-effectively. * Assess employee performance and contribute to hiring and firing decisions. * Oversee safety and compliance, including DOT and safety training for employees. * Understand that this is a high-demand position, requiring 24/7 availability, including evenings, weekends, and extra workdays to meet project deadlines. * Request and manage material needs based on project requirements. * Maintain a system for reporting production to accounting for accurate billing. * Keep up-to-date Weekly Revenue Forecast Reports. * Travel as needed for project oversight and customer interaction. Key Leadership Competencies: * Lead by example, with a strong focus on safety, business ethics, work habits, and work-life balance. * Be a good communicator who earns respect from subordinates, vendors, and customers alike. * Engage in district-level discussions and represent the branch professionally. * Serve as a candid team builder and player. * Be accountable, focusing on maximizing profit and cash flow. * Represent the company in interactions with customers and agencies, handling scheduling, disputes, and scope changes professionally. Knowledge and Skills: * Deep understanding of state specifications for traffic control devices and materials. * Industry involvement through trade associations or coalitions with state DOTs or similar organizations. * Proficiency in MS Excel, Word, and Viewpoint (with training provided). * Strong understanding of financial statements, including balance sheets and P\&L statements. Education and Experience: * Bachelor's degree in construction management, Engineering, or a related field is preferred. * Minimum of 5 years of experience in traffic control and safety, including crew work and formal industry training. * Minimum of 5 years of supervisory or management experience EOE Statement RoadSafe is an Equal Opportunity Employer/including Disabled/Veterans

Operations Manager (III)- #26-24530

From $12/yr

Duration:12 Months (Possibility of extension) Hybrid role Job Description: We are seeking a detail-oriented and proactive Quality Program Manager to ensure operational continuity and maintain the stability of our quality workflows. You will be responsible for managing vendor performance and driving cross-functional alignment between Policy, Engineering, and Operations. This role is vital for sustaining quality benchmarks during high-visibility policy launches and tool migrations. Minimum role qualifications requirement: * 7 years of experience in a customer or client-facing role supporting Trust \& Safety, content moderation quality assurance, or BPO operations. * 5 years of experience managing operations. Top Responsibilities: * Monitor and report on core quality KPIs, lead regular quality syncs, and perform root-cause analyses on performance escalations to identify operational bottlenecks. * Collaborate with Business Analysts and Engineering to triage and resolve data pipeline issues, queue configuration errors, and technical bugs within internal workflow systems. * Serve as the primary quality point of contact for vendor partners, lead calibration sessions to ensure policy-to-process alignment, and manage escalations across assigned verticals. * Support ongoing infrastructure initiatives, including the transition of sampling methodologies and the execution of early-stage quality launch protocols. * Maintain standard operating procedures (SOPs), contribute to team roadmaps, and manage operational trackers to support team efficiency and workflow standards. Additional skills required include: * Proficiency in SQL or data visualization tools to interpret metrics and manage dashboards, with the ability to troubleshoot data discrepancies independently. * Demonstrated ability to manage complex relationships with diverse stakeholders * Strong organizational skills with a focus on managing bug backlogs, process documentation, and project timelines. * Ability to navigate fast-paced, high-risk environments, successfully pivoting between business-as-usual operations and emergency response modes. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

Operations Manager

From $600/yr

Title: Operations Manager Employment Type: Exempt Classification: Full Time Position Summary: The Operations Manager is responsible for overseeing the day-to-day operations of the company to ensure efficiency, quality, service, and cost-effective management of resources. This role requires strong leadership, problem-solving, and organizational skills to manage teams, implement process improvements, and support strategic goals. The Operations Manager works cross-functionally to ensure smooth execution across departments. Key Responsibilities: * Daily Operations Oversight: * Manage and supervise daily operational activities to ensure productivity and efficiency. * Coordinate with departments such as production, logistics, maintenance, customer service, and procurement. * Process Improvement \& Efficiency: * Analyze current operational processes and performance, recommending solutions for improvement. * Implement systems and workflows to enhance productivity, reduce costs, and ensure quality standards. * Team Leadership \& Development: * Lead, train, and evaluate team members to promote a high-performance culture. * Ensure that employees follow company policies and meet performance expectations. * Inventory \& Resource Management: * Oversee supply chain and inventory control processes to ensure optimal resource allocation. * Collaborate with purchasing to maintain adequate stock levels and minimize waste. * Quality Assurance \& Safety: * Ensure compliance with company standards, industry regulations, and safety protocols. * Monitor and report on operational performance and quality metrics. * Budgeting \& Reporting: * Support budget planning and cost control initiatives. * Generate reports on operational metrics, workforce efficiency, and departmental KPIs. * Cross-Department Collaboration: * Work closely with upper management and other departments to align operational practices with company objectives. * Assist with special projects and strategic initiatives as assigned. Qualifications: * Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or related field. * 5+ years of experience in operations, logistics, production, or facility management. * Proven leadership and team management experience. * Strong analytical and problem-solving skills. * Excellent communication, organizational, and time-management abilities. * Proficiency in Microsoft Office, ERP systems, or other operations software. Key Competencies: * Operational Planning \& Execution * Process Improvement \& Lean Thinking * Leadership \& Team Building * Resource Management * Problem Solving \& Decision-Making * Cross-Functional Communication Note: This job description provides a general overview of the typical responsibilities and qualifications for an Operations Manager. Actual job requirements may vary based on the specific needs of the organization and industry standards. About Terral RiverService, Inc: Terral RiverService (TRS) is a Family-owned business with a continually growing footprint of boats and barges throughout most of the inland waterway system of the US. We specialize in bulk storage, material handling, river, road and rail logistics along the Mississippi River system, the Gulf Intracoastal Waterway and the inland waterways of Louisiana and southern Arkansas. With our growing fleet of push boats, river barges and modern dock operations strategically located throughout the Lower Mississippi River Valley, we are outfitted to transport, handle, and store virtually any commodity needed in the marketplace. TRS has over 600 employees and has operations in multiple states.

Operations Manager

From $75,000/yr

Title Operations Manager Job Description Now Hiring: Operations Manager Shift: Monday - Friday, 7a- 5p., Nights and Weekends as needed Saraly: $75,000 - $80,000 Job Overview The Operations Manager - Site will be responsible for directing company programs and implementing company policy to ensure total compliance with contract duties between company and customer. Roles \& Responsibilities To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. * Plans and develops work schedules to ensure adequate service. * Prepares schedules for service personnel, assigns personnel to routes. * Inspects and evaluates physical condition of establishment for program compliance, i.e. safety, quality, and service. * Conduct quality audits to ensure all work has been completed and quality meets expectations. * Audits and maintains inventories supplies and equipment. * Investigates new and promotes improved equipment and methods. * Reviews customer requests for service to ascertain cause for service request, type of malfunction, and address with manager. * Implements organization policies and goals. * Analyzes \& facilitates budget requests to identify areas in which reductions can be made. * Assist in the promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry. * Inspects plant and evaluates use of space and facilities. * Assists with plans, budgets, and schedules modifications including cost estimates bid sheets and contracts. * Ensures that site meets budget goals on a sustaining basis. * Assist in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements. * Coordinates program specifications, requirements for proposals and contracts, and associated documents. * Compiles data for preparing estimates. * Maintain and report on financial part of business, such as, labor hours, overhead, supplies, expenses, billing, forecasting and any changes to these areas. * Maintain a safe work environment for self and employees. * Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc. * Directs supervisory management engaged in support of facilities programs. * Acts as liaison between company, customers, clients, employees, and subcontractors. * Maintains contract and contractor status databases. * Reviews all correspondence concerning contractors and responds as appropriate. * Establishes and maintains contact with contractors to ensure the smooth working of the contract process. * Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees. * Assist with human resource concerns and issues. * Some travel is required for this position. Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Education And/ Or Experience Bachelor’s degree in business, communications, or a related field from a four-year college or university with 2 – 5 years of experience; or equivalent combination of education and experience. Certificates, Licenses, Registrations May be required to have a valid driver’s license. Knowledge, Skills, And Abilities Bilingual a plus Strong verbal and written communication skills. Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills. Knowledge of Microsoft Office and Computer Skills. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public. Supervisory Responsibilities Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; approving and managing time for direct reports; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements. Physical Demands \& Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Benefits SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers – SBM SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

Operations Manager - C-17-EN

From $80/yr

⠀ About CAE At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organisation where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success. Role Overview: As Operations Manager - Non ASIST Platforms, you will be responsible for the efficient and effective delivery of services across a portfolio of Defence sustainment and training programs. Acting as the primary interface between CAE and our customers, you'll lead operational delivery, drive customer outcomes, and ensure contract objectives are achieved across safety, quality, schedule, cost, and risk. This role sits within CAE Defence \& Security's Air Services Portfolio and plays a critical role in supporting Australian Defence training capability. Working across a matrixed environment, you'll collaborate with maintenance, engineering, training and functional teams to deliver safe, compliant and high-performing operations while building strong customer relationships and fostering a "best for customer" culture. Description * I lead service delivery across Defence sustainment and training programs, ensuring contractual outcomes are achieved safely and efficiently. * I build and maintain strong customer relationships, acting as a key point of contact for operational matters and service delivery. * I oversee training centre operations, working closely with maintenance, engineering and training teams to meet performance objectives. * I manage operational governance including reporting, risk management, KPIs and customer deliverables. * I ensure compliance with all safety, security and quality requirements while promoting a strong safety culture. * I manage program budgets, revenue performance and operational planning to support successful contract outcomes. Minimum Qualifications * 5+ years' experience in project, program and customer management. * 3-5 years' experience working with Defence customers including Commonwealth of Australia and OEM stakeholders. * Strong financial and commercial acumen. * Experience managing risk in accordance with ISO 31000 or equivalent frameworks. * Ability to travel and engage directly with customers and stakeholders. * Ability to obtain and maintain an NV1 Defence Security Clearance. * Ability to work across our Defence training and operational sites in a hybrid capacity. Preferred Qualifications * Experience managing complex budgets, forecasts and financial performance. * Experience with aircraft, simulator, engineering, training or technology-based programs. * Strong operational leadership capability within matrix organisations. * Knowledge of Defence sustainment, maintenance or training environments. * Advanced problem-solving and stakeholder management skills. * Understanding of forecasting and operational planning processes. Location: * Australia (multiple Defence and training sites as required) * We operate a hybrid working approach. * Your role will involve occasional interstate travel and customer site visits. Benefits * Opportunity to make a considerable impact on Australian defence and security. * Exciting career paths in a truly global business. * Access to a generous ADF Reserve Service Policy. * Wellness subsidy. * Generous Parental Leave. * Employee Share Scheme. * Fitness Passport. * Insurance Cover. * …and more! Security requirements As the Australian Department of Defence is a major client, you must be eligible to obtain a Defence Security Clearance to work in this role. Please be mindful that one of the main requirements to obtain a clearance is Australian Citizenship. Applications If this role fits what you are looking for and you believe you have the necessary skills and experience, click 'Apply Now' and attach your resume. EEO Statement CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available – contact your recruiter or email CAEcareers-Careers@cae.com if needed. Data Privacy * Privacy Statement | CAE * Read our FY25 Annual Activity and Corporate Social Responsibility Report. About CAE At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success. Stay informed about recruitment scams. Learn how to identify legitimate CAE communications and avoid fraudulent offers. [Learn more →] Position Type Regular Equal Opportunity \& Accommodations CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email CAECarrieres-Careers@cae.com if needed. Data Privacy Privacy Statement | CAE As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Engineering Operations Manager

From $140,000/yr

Job Title Engineering Operations Manager | Permanent Full Time Salary $140k - 170k per annum + superannuation (commensurate with skills and experience) Reporting Line Head of Engineering, with a dotted line to the Chief Operating Officer (COO). Location This role is based in Adelaide and supports flexible working arrangements, including a hybrid model with the option to work from both the office and home. Regular attendance at our Adelaide CBD office is expected. Key Purpose The Engineering Operations Manager provides dedicated people leadership and operational management across Identifly's Service Delivery function. The role is accountable for building and maintaining a high-performing, engaged and appropriately resourced engineering workforce through effective people management, performance accountability, professional development and workforce planning. Reporting to the Head of Engineering, the role provides direct leadership to Identifly's Pod Leads, overseeing workforce planning, performance management, professional development and compliance with operational processes. Working collaboratively with the Service Delivery team and Leadership Team, the role drives resource optimisation, operational efficiency and alignment with business priorities, allowing the Head of Engineering and Pod Leads to focus on technical direction and client delivery. About Us We are a leading implementation partner specialising in Identity and Access Management, Privileged Access Management and Identity Governance. We are a forward-thinking team of cybersecurity professionals driven by the desire to secure all apps and users. We help businesses secure their environments by using modern tools, expert knowledge and a pragmatic approach. We are rapidly becoming Australia’s best-known IAM provider and are a trusted partner to our clients in Adelaide and across the country. Our reputation is built on being knowledgeable, highly experienced, effective and reliable. Our team is everything. Hand-picked, high performing, driven and as smart as they come. * We have grown rapidly since 2019 and we will continue to attract the A-grade talent we need to grow and be the best. * We have customised training plans to meet our people’s needs whilst enhancing the capability of our business. * We have fun and get the job done. * We mentor and vet our staff to grow them into autonomous stars. We are always looking for awesome, talented people to join our A-grade team. About You You are an experienced and confident people leader from an IT consulting, cyber security or professional services background. You have a proven track record of building, developing and managing high-performing teams, with the ability to drive accountability, engagement and individual performance. You understand how a billable engineering team runs, and how utilisation, capacity, timesheets and leave affect both delivery and revenue. You lead leaders. You will manage our Pod Leads and coach them to manage their own teams well, rather than doing it for them. You set clear expectations, hold people to them consistently, recognise strong performance, and address performance and engagement issues early and fairly. You are data-driven. You build and use dashboards and forecasts to make resourcing decisions, and you can present trends, risks and recommendations clearly to senior leadership. You have enough technical grounding to understand the work our engineers deliver, assess skills and discuss capability credibly with technical staff. Identity and Access Management experience is highly regarded, but this is not a hands-on engineering role. You are firm on process and fair with people. You will enforce timesheet, leave and performance processes, and continually look for ways to simplify and automate them. Communication is key. You will be comfortable holding difficult conversations, negotiating competing priorities with Service Delivery, Pod Leads and the Leadership Team, and reporting clearly to the Head of Engineering and COO. Key Responsibilities and Outcomes The Engineering Operations Manager is accountable for the following outcomes: NB: Please visit: https://www.identifly.com/identifly-careers and navigate to the job description to obtain the full list of actions associated with each outcome. Outcome 1: Timely and Accurate Timesheet Compliance Outcome 2: Effective Resource Allocation Outcome 3: Optimised Resource Utilisation Outcome 4: Predictable Workforce Capacity Outcome 5: Effective Leave Management and Coverage Outcome 6: Consistent People Management and Engagement Outcome 7: Improved Individual and Team Performance Outcome 8: Continuous Skills Development and Training. Team Leadership As line manager for all Pod Leads, the Engineering Operations Manager is also responsible for: 1. Providing leadership, coaching and mentoring to Pod Leads. 2. Coordinating the recruitment, selection and onboarding of engineering staff, including responsibility for successful employee integration into the Service Delivery team. 3. Managing HR matters as they arise, including employee relations, probation, performance management and offboarding, escalating to the Head of Engineering and COO where required. 4. Contributing to company goals and representing the engineering function in operational planning. 5. Fostering a positive, high-performing team culture that promotes employee engagement, accountability, professional development and retention. Working Relationships This role reports to the Head of Engineering, who sets technical direction and engineering priorities, and has a dotted line to the COO for operational reporting and company-wide processes. The role works closely with Pod Leads, the PMO, Project Managers, sales, technical practice heads and the wider leadership team. The PMO owns project schedules and delivery tracking; the Engineering Operations Manager owns people allocation, availability, capacity and performance. The two roles plan resources jointly. The Engineering Operations Manager takes ownership of day-to-day people management, workforce administration and operational coordination, minimising administrative demands on Pod Leads and enabling them to focus on technical leadership and client delivery. Skills and Experience Experience * 8+ years in IT, cyber security or technology professional services. * 3+ years of demonstrated people management experience, including managing team leaders, developing high performing teams and addressing employee performance and engagement. * Proven experience with resource management, capacity planning and utilisation in a billable consulting or managed services environment. * Experience running performance management processes, including performance reviews and improvement plans. * Demonstrated experience managing employee onboarding, professional development plans, training and career progression. * Experience building and maintaining operational KPI dashboards and reporting. * Technical background in IT infrastructure, cyber security or Identity and Access Management (highly regarded). * Experience working within the IAM or cybersecurity industry, particularly in a consulting or professional services environment, in a technical or non-technical management capacity (desirable). * Working knowledge of Australian employment practices, including the Fair Work Act and leave entitlements (desirable). * Experience with resource planning, PSA or timesheet tools (desirable). * Experience with Jira and agile delivery frameworks. Skills * Strong people leadership, with the ability to coach leaders. * Ability to hold difficult conversations and address performance issues early and fairly. * Proven ability to build high-performing teams, foster employee engagement and retention, and establish a culture of accountability. * Strong coaching and mentoring skills, with the ability to support individual professional development and career progression. * Excellent analytical skills, including building dashboards and forecasts in Excel or BI tools such as Power BI. * Strong planning skills, with the ability to balance competing project demands and resolve resource conflicts. * A continuous improvement mindset, including standardising processes and automating administration. * Excellent stakeholder management across engineering, PMO, sales and leadership. * Strong verbal and written communication, including presenting to senior leadership. * Excellent personal presentation. * Excellent time management and prioritisation of tasks. * Outstanding attention to detail. Candidate Responses 1. Provide cover letter responding to the following: a. Summary of how you meet criteria of the role b. Your people leadership experience, including the size of teams you have managed and whether you have managed team leaders c. Your experience with resource management and utilisation in a billable services environment. 2. Provide your CV: a. Outline your leadership and operational management experience b. Outline any technical background c. Provide us any additional information that you think will contribute to your success d. Clearly state your location. Selection Process 1. Short list applications based on candidate responses and suitability for role 2. Identifly will contact you if you have been shortlisted and arrange a F2F interview 3. F2F interview conducted at Identifly Office, Adelaide CBD a. Prepare questions about the role (if any) b. Be prepared to answer questions about your experience, including how you have managed resourcing and performance in a team c. Be prepared to discuss salary 4. The right candidate: We know when we meet the right person, and we will act quickly to onboard them. Be prepared to be made an offer and provide details of potential start date.

Operations Manager - C-17-EN

From $80/yr

⠀ About CAE At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organisation where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success. Role Overview: As Operations Manager - Non ASIST Platforms, you will be responsible for the efficient and effective delivery of services across a portfolio of Defence sustainment and training programs. Acting as the primary interface between CAE and our customers, you'll lead operational delivery, drive customer outcomes, and ensure contract objectives are achieved across safety, quality, schedule, cost, and risk. This role sits within CAE Defence \& Security's Air Services Portfolio and plays a critical role in supporting Australian Defence training capability. Working across a matrixed environment, you'll collaborate with maintenance, engineering, training and functional teams to deliver safe, compliant and high-performing operations while building strong customer relationships and fostering a "best for customer" culture. Description * I lead service delivery across Defence sustainment and training programs, ensuring contractual outcomes are achieved safely and efficiently. * I build and maintain strong customer relationships, acting as a key point of contact for operational matters and service delivery. * I oversee training centre operations, working closely with maintenance, engineering and training teams to meet performance objectives. * I manage operational governance including reporting, risk management, KPIs and customer deliverables. * I ensure compliance with all safety, security and quality requirements while promoting a strong safety culture. * I manage program budgets, revenue performance and operational planning to support successful contract outcomes. Minimum Qualifications * 5+ years' experience in project, program and customer management. * 3-5 years' experience working with Defence customers including Commonwealth of Australia and OEM stakeholders. * Strong financial and commercial acumen. * Experience managing risk in accordance with ISO 31000 or equivalent frameworks. * Ability to travel and engage directly with customers and stakeholders. * Ability to obtain and maintain an NV1 Defence Security Clearance. * Ability to work across our Defence training and operational sites in a hybrid capacity. Preferred Qualifications * Experience managing complex budgets, forecasts and financial performance. * Experience with aircraft, simulator, engineering, training or technology-based programs. * Strong operational leadership capability within matrix organisations. * Knowledge of Defence sustainment, maintenance or training environments. * Advanced problem-solving and stakeholder management skills. * Understanding of forecasting and operational planning processes. Location: * Australia (multiple Defence and training sites as required) * We operate a hybrid working approach. * Your role will involve occasional interstate travel and customer site visits. Benefits * Opportunity to make a considerable impact on Australian defence and security. * Exciting career paths in a truly global business. * Access to a generous ADF Reserve Service Policy. * Wellness subsidy. * Generous Parental Leave. * Employee Share Scheme. * Fitness Passport. * Insurance Cover. * …and more! Security requirements As the Australian Department of Defence is a major client, you must be eligible to obtain a Defence Security Clearance to work in this role. Please be mindful that one of the main requirements to obtain a clearance is Australian Citizenship. Applications If this role fits what you are looking for and you believe you have the necessary skills and experience, click 'Apply Now' and attach your resume. EEO Statement CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available – contact your recruiter or email CAEcareers-Careers@cae.com if needed. Data Privacy * Privacy Statement | CAE * Read our FY25 Annual Activity and Corporate Social Responsibility Report. About CAE At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success. Stay informed about recruitment scams. Learn how to identify legitimate CAE communications and avoid fraudulent offers. [Learn more →] Position Type Regular Equal Opportunity \& Accommodations CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email CAECarrieres-Careers@cae.com if needed. Data Privacy Privacy Statement | CAE As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Business Operations Manager

From $100/yr

Operations \& Commercial Manager | High-Growth Tech Advisory * Location: Sydney, NSW (Modern CBD Offices + Hybrid Flexibility) * Employment Type: Permanent, Full-Time * Sector: Professional Services / Cloud \& Technology Consulting The Enterprise Our client is a high-performing, 100% onshore Australian technology consultancy specializing in enterprise-grade digital modernizations and cloud solutions for corporate and government clients. Renowned for combining deep technical execution with rigorous governance, they are expanding rapidly. To support this growth, they require a commercially minded Operations \& Commercial Manager with a strong, proven finance background to take end-to-end ownership of the firm’s internal operational pulse, financial management, and resource governance. The Role Working as the strategic right-hand to the Managing Director, this is a central, high-visibility leadership position. You will act as the operational and financial backbone of the business—driving fiscal accountability, leading internal finance management, steering business workflows, and implementing scalable systems. You will also provide direct leadership and mentorship to an operations coordinator dedicated to delivery logistics and sales pipeline administration. Key Priorities \& Core Focus Areas Finance Management \& Commercial Operations (Primary Focus) * Billing \& Revenue Assurance: Full end-to-end ownership of billing cycles, ensuring all client invoices are raised accurately and on schedule against project milestones. * Fiscal Planning \& Reporting: Partner with leadership and external accounting teams on budgeting cycles, rolling cash flow forecasts, variance reporting, and management accounts. * Commercial Risk \& Procurement: Oversee vendor agreements, software renewal cycles, supplier contracts, commercial insurance policies, and corporate compliance standards. * Audit \& Records Management: Maintain airtight financial trails, client contracts, master service agreements (MSAs), and operational documentation. Systems Implementation \& Workflow Optimization * Timesheet System Implementation: Lead the operational rollout, integration, and user adoption of a newly implemented timesheet and tracking platform to ensure accurate billable data. * Process Standardization: Design, implement, and document scalable standard operating procedures across finance, human resources, and project delivery. * Operational Integrity: Audit internal workflows to eliminate operational drag and maintain data integrity across CRM pipelines, SharePoint repositories, and core business tools. Delivery Oversight \& Resource Forecasting * Resource Forecasting: Model forward-looking resource forecasting against pipeline demand to optimize team capacity, utilization, and billable realization. * Delivery Governance: Coach and manage your direct report in tracking project delivery milestones across concurrent engagements. * Commercial Review: Scrutinize Statements of Work (SoWs), rate cards, and delivery proposals to ensure resource allocations match commercial agreements and target profit margins. Commercial Enablement \& People Coordination * Quarterback high-stakes client bids, tenders, and formal RFP responses alongside sales leadership. * Administer key tier-one vendor partner programs, ensuring compliance requirements are satisfied to maximize commercial rebate benefits. * Manage people logistics: end-to-end employee onboarding/offboarding, leave tracking, and cultural initiatives. Candidate Profile * 5+ years of multidisciplinary operational experience within professional services, IT consulting, management advisory, or agency environments. * Finance background essential: Demonstrable experience in internal finance management, billing cycles, cash flow forecasting, budgeting, and commercial cost analysis. * Systems implementation experience: Prior involvement in rolling out or optimizing operational tools (particularly timesheet, PSA, ERP, or CRM platforms like Microsoft Dynamics 365). * Resource planning acumen: Practical understanding of resource forecasting, billable utilization, and project margin control. * Leadership capability: Proven track record supervising, mentoring, or delegating work to junior operational or administrative team members. * Execution mindset: Autonomous, disciplined, detail-oriented, and confident engaging in commercial debates directly with executive leadership. What’s on Offer * Direct Founder/MD Access: Autonomous role with zero corporate bureaucracy—your commercial decisions directly impact business performance. * Balanced Hybrid Model: Enjoy genuine work-life balance combining remote work with collaborative office days in Sydney. * Total Operational Ownership: Broad accountability spanning commercial finance management, systems rollout, and enterprise delivery. Please apply or get in touch!

Operations Manager - Support

About Opteon Opteon is reimagining the future of property solutions. As a leading valuation insights firm across Australia, New Zealand and the US, we deliver trusted insights by combining human expertise with industry-leading technology. But we’re more than that. At Opteon, value means investing in our people, too. We do this through flexible work, mentoring and leadership pathways, all backed by a supportive, safety-first culture. Now in a new chapter of growth, we’re expanding globally, diversifying our offering and staying grounded in what matters most: delivering value that makes a difference. Your New Opportunity We have an exciting opportunity for an experienced and motivated Operations Manager – Support , to oversee our offshore outsourced support operations and play a key role in delivering exceptional service to our customers and property valuation teams. Our offshore support operations are at the heart of Opteon’s day-to-day business, managing new quotation and valuation job requests, responding to customer enquiries and providing essential administrative and operational support to our valuers. As Operations Manager, you will be responsible for overseeing the performance and service delivery of our outsourced service provider, ensuring operations are efficient, consistent and customer-focused. This is a great opportunity for a commercially minded and hands-on operations leader who enjoys building strong partnerships, driving accountability, improving processes and using data and technology to deliver better business outcomes. Key responsibilities include: * Operational leadership: Oversee the day-to-day performance of our offshore outsourced support operations, ensuring efficient management of incoming quote requests, valuation instructions, customer enquiries and valuer support activities. * Outsourced partner management: Build and maintain a strong, collaborative relationship with our offshore service provider, driving accountability for service delivery, operational performance and agreed business outcomes. * Service delivery: Establish, monitor and manage service standards, productivity measures and quality outcomes to ensure consistently high levels of service for customers and valuers. * Performance management: Use operational data, reporting and insights to monitor performance against agreed service levels, identify opportunities for improvement and drive improvements in service quality, productivity and cost efficiency. * Continuous improvement: Partner with our outsourced provider to identify opportunities to simplify workflows, improve processes, reduce manual effort and enhance operational efficiency through technology and automation. * Resource and capacity planning: Work closely with the outsourced provider to ensure appropriate resourcing, workforce planning and workload management to maintain service levels and respond effectively to changing business volumes and priorities. * Operational governance: Establish effective governance, reporting and escalation processes to ensure operational risks, service issues and performance concerns are proactively identified and addressed. * Stakeholder engagement: Build strong working relationships with valuation operations, client-facing teams and other internal stakeholders to ensure outsourced support services remain aligned with business needs and customer expectations. * Offshore engagement: Undertake quarterly travel to Manila, Philippines, to engage directly with our outsourced service provider, review operational performance, strengthen working relationships and progress key improvement initiatives. What Sets You Apart From The Rest We are looking for a proactive and commercially minded operations leader who brings a strong customer focus, excellent relationship management skills and a continuous improvement mindset. You will be comfortable overseeing high-volume, transaction-based operations through an outsourced delivery model, balancing the competing priorities of service quality, productivity and cost efficiency. Ideally, you will bring: * Demonstrated experience managing outsourced operations, offshore service providers, shared services or high-volume back-office support functions. * Strong vendor and relationship management skills, with the ability to influence outcomes, build effective partnerships and drive accountability. * Experience managing service level agreements, operational performance measures and quality standards. * A track record of identifying and implementing process improvements that deliver measurable business benefits. * Strong analytical skills and confidence using operational data and reporting to inform decisions and improve performance. * Sound commercial acumen, with an understanding of operational costs, resource utilisation and productivity drivers. * Excellent communication and stakeholder management skills, with the ability to build effective relationships across different functions, cultures and geographic locations. * A practical, solutions-focused approach and the ability to adapt to changing business priorities. * Experience working with workflow management systems, digital tools or automation initiatives would be highly regarded. * Availability and willingness to travel internationally to Manila, Philippines, approximately once per quarter. * Experience in property, financial services, professional services or a similar operational environment would be advantageous, but is not essential. Why Join Opteon? At Opteon, you’ll be part of a business that values innovation, collaboration and continuous improvement. You’ll have the opportunity to make a meaningful contribution to how our operations are delivered, build strong international partnerships and help shape the future of our outsourced support services. We offer a supportive team culture, flexible working opportunities, professional development and access to a range of employee benefits. Inclusion at Opteon Opteon is committed to fostering a culture of inclusion, connection and belonging, where people feel valued, respected and supported to bring their authentic selves to work. We welcome applications from people of all ages, people living with disability, members of the LGBTIQA+ community and individuals from culturally diverse backgrounds, including First Nations peoples. How To Apply If you’re an experienced operations leader who enjoys building strong partnerships, improving processes and delivering great customer outcomes, we’d love to hear from you. Please click the Apply button and submit your resume.

Operations Manager

From $500/yr

Operations Manager - Building Lead the Delivery of Queensland's Next Generation of Landmark Projects Due to the retirement of a key staff member, CPB Contractors is seeking an accomplished Operations Manager to lead our Queensland Building business through a period of significant growth and expansion. With a long-term pipeline exceeding $3 billion of building work, this leadership opportunity will play a critical role in shaping CPB’s future in Queensland. Reporting to the General Manager QLD, you will provide strategic and operational leadership across a portfolio of major projects while driving performance, profitability, safety, client relationships, and growth. This is a rare opportunity to influence the delivery of some of Queensland's most complex and high-profile building projects while leading experienced Project Directors, Construction Managers, and project teams across multiple concurrent projects. The Opportunity As Operations Manager, you will oversee the successful delivery of a diverse portfolio of major projects across sectors including: * Health * Education * Data Centres * Sports and Community Infrastructure You will be accountable for the leadership and performance of multiple projects simultaneously, ensuring excellence in safety, client outcomes, commercial performance, and operational delivery. Key Responsibilities Include * Leading the operational performance of a portfolio of key Queensland Building projects * Providing leadership and support to Project Directors, Project Managers and Construction Managers * Driving project delivery excellence across safety, programme, quality and financial outcomes * Overseeing commercial performance, contract management and risk mitigation * Building and maintaining strong client, consultant and stakeholder relationships * Supporting work-winning activities and contributing to future pipeline growth * Creating a high-performance culture focused on collaboration, accountability and continuous improvement * Developing leadership capability and succession within the business About You You are a proven construction leader with a track record of delivering large-scale building projects and managing complex project portfolios. You Will Bring * 15+ years' leadership experience within the construction industry * Experience within a Tier 1 or leading Tier 2 contractor environment * Demonstrated success delivering major projects valued at $500M+ and/or overseeing significant project portfolios * Experience leading multiple concurrent projects and multidisciplinary teams * Strong commercial, contractual and client management capability * A reputation for developing high-performing teams and achieving exceptional delivery outcomes * Strong stakeholder engagement and relationship management skills * A commitment to safety, operational excellence and quality project delivery Queensland market experience will be highly regarded, however we are also interested in speaking with exceptional candidates from interstate who are seeking a significant leadership opportunity. Why CPB Contractors? At CPB Contractors, we're delivering projects that shape cities, connect communities and leave a lasting legacy. This Role Offers * Executive-level influence within one of Australia's leading construction businesses * Exposure to some of the state's most complex and iconic building projects * The opportunity to shape strategy, build capability and drive growth * A collaborative leadership team and strong organisational backing * Competitive executive remuneration and benefits Build Queensland's future with us. If you are an experienced construction executive ready to lead a major building portfolio and influence the next chapter of growth for CPB Contractors, we would welcome a confidential discussion. Apply now or contact our Talent Acquisition team for a confidential conversation.

Operations Manager – Field Services & TechZone Operations

$10 - $15/yr

Position: Field Services Operations Manager Location: Perth, WA Duration: 3 months Position Summary The Field Services Operations Manager is accountable for operational governance, workforce planning, service performance, talent management, logistics coordination, and strategic workforce capacity. The role ensures the right people are in the right place at the right time, delivering safe, efficient, and high-quality services while supporting future business growth and operational excellence. Lead Field services personnel and TechZone support teams delivering critical IT support services across oil and gas operational environments and corporate offices. This role ensures the availability, reliability, and performance of end-user devices, operational technology (OT) interfaces, and business-critical IT infrastructure supporting upstream, midstream, and downstream operations Required Qualifications * Minimum 10–15 years of IT operations and support experience. * Minimum 10 years of people management experience. * Experience supporting large enterprise assets for Oil \& Gas environments including awareness of operational technology (OT) environments. * Experience managing geographically dispersed teams. * Strong understanding of ITIL Service Management disciplines. * Experience in workforce planning, field resource scheduling, logistics coordination, and capacity management. Service Delivery Management * Lead daily operations of Field Services and TechZone support teams across multiple assets and office locations * Ensure delivery of IT services meets contractual SLAs, KPIs, and operational performance targets. * Provide governance and oversight to the track leads, monitor support performance, ticket queues, service backlogs, and resource utilization. * Drive continuous service improvement initiatives to enhance support quality and efficiency. * Ensure operational readiness for 24x7 production and business-critical environments. * Manage service transition activities for new projects and technology deployments. * Drive workforce planning and talent development initiatives to maintain resource capacity across operational tracks * Accountable for operational governance across Field Service TechZone processes in Incident, Problem, Change, and Knowledge Article management to ensure compliance with overall Service Management strategy. Critical Operations Support * Coordinate IT support for control centres, operations rooms, and critical field locations. * Oversee support activities for: * End-user computing devices * Connected IT systems * Operational control room workstations * Hardware asset management * Oversee onsite support delivery across assets and corporate offices. * Ensure effective dispatching and utilization of Field Service Engineers. * Ensure compliance with site access procedures and safety regulations. Provide support for major incidents impacting Field Services systems and coordination as required. TechZone Operations Management * Provide oversight and governance for TechZone facilities and walk-in support centres. * Ensure efficient handling of user requests, hardware deployments, and equipment replacements. * Maintain high levels of customer satisfaction and first-contact resolution. * Conduct reporting of TechZone trends and insights in activities and provide recommendations to improve where required. * Drive continual improvements in TechZone processes, knowledge management, or customer experience. 1. Ensure management of equipment required for support, spares, and vendor supported hardware activities. Stakeholder \& Customer Management * Establish strong relationships with customer management and business stakeholders. * Act as the primary operational contact for service delivery matters. * Conduct regular operational review meetings. * Present service performance reports and improvement plans. * Manage customer escalations and service improvement initiatives. * Support executive and VIP user requirements. People Leadership * Lead, mentor, and develop Field Service Engineers and TechZone personnel. * Define objectives and performance expectations. * Conduct performance reviews and career development discussions. * Manage workforce planning and shift scheduling. * Ensure adequate operational coverage including after-hours support. * Promote a high-performance and customer-focused culture. * Own operational capacity planning, workforce forecasting, travel scheduling, roster management and field resource allocation to ensure efficient utilisation of resources across assets, projects, campaigns and BAU support activities.

Operations Manager - Support

About Opteon Opteon is reimagining the future of property solutions. As a leading valuation insights firm across Australia, New Zealand and the US, we deliver trusted insights by combining human expertise with industry-leading technology. But we’re more than that. At Opteon, value means investing in our people, too. We do this through flexible work, mentoring and leadership pathways, all backed by a supportive, safety-first culture. Now in a new chapter of growth, we’re expanding globally, diversifying our offering and staying grounded in what matters most: delivering value that makes a difference. Your New Opportunity We have an exciting opportunity for an experienced and motivated Operations Manager – Support , to oversee our offshore outsourced support operations and play a key role in delivering exceptional service to our customers and property valuation teams. Our offshore support operations are at the heart of Opteon’s day-to-day business, managing new quotation and valuation job requests, responding to customer enquiries and providing essential administrative and operational support to our valuers. As Operations Manager, you will be responsible for overseeing the performance and service delivery of our outsourced service provider, ensuring operations are efficient, consistent and customer-focused. This is a great opportunity for a commercially minded and hands-on operations leader who enjoys building strong partnerships, driving accountability, improving processes and using data and technology to deliver better business outcomes. Key responsibilities include: * Operational leadership: Oversee the day-to-day performance of our offshore outsourced support operations, ensuring efficient management of incoming quote requests, valuation instructions, customer enquiries and valuer support activities. * Outsourced partner management: Build and maintain a strong, collaborative relationship with our offshore service provider, driving accountability for service delivery, operational performance and agreed business outcomes. * Service delivery: Establish, monitor and manage service standards, productivity measures and quality outcomes to ensure consistently high levels of service for customers and valuers. * Performance management: Use operational data, reporting and insights to monitor performance against agreed service levels, identify opportunities for improvement and drive improvements in service quality, productivity and cost efficiency. * Continuous improvement: Partner with our outsourced provider to identify opportunities to simplify workflows, improve processes, reduce manual effort and enhance operational efficiency through technology and automation. * Resource and capacity planning: Work closely with the outsourced provider to ensure appropriate resourcing, workforce planning and workload management to maintain service levels and respond effectively to changing business volumes and priorities. * Operational governance: Establish effective governance, reporting and escalation processes to ensure operational risks, service issues and performance concerns are proactively identified and addressed. * Stakeholder engagement: Build strong working relationships with valuation operations, client-facing teams and other internal stakeholders to ensure outsourced support services remain aligned with business needs and customer expectations. * Offshore engagement: Undertake quarterly travel to Manila, Philippines, to engage directly with our outsourced service provider, review operational performance, strengthen working relationships and progress key improvement initiatives. What Sets You Apart From The Rest We are looking for a proactive and commercially minded operations leader who brings a strong customer focus, excellent relationship management skills and a continuous improvement mindset. You will be comfortable overseeing high-volume, transaction-based operations through an outsourced delivery model, balancing the competing priorities of service quality, productivity and cost efficiency. Ideally, you will bring: * Demonstrated experience managing outsourced operations, offshore service providers, shared services or high-volume back-office support functions. * Strong vendor and relationship management skills, with the ability to influence outcomes, build effective partnerships and drive accountability. * Experience managing service level agreements, operational performance measures and quality standards. * A track record of identifying and implementing process improvements that deliver measurable business benefits. * Strong analytical skills and confidence using operational data and reporting to inform decisions and improve performance. * Sound commercial acumen, with an understanding of operational costs, resource utilisation and productivity drivers. * Excellent communication and stakeholder management skills, with the ability to build effective relationships across different functions, cultures and geographic locations. * A practical, solutions-focused approach and the ability to adapt to changing business priorities. * Experience working with workflow management systems, digital tools or automation initiatives would be highly regarded. * Availability and willingness to travel internationally to Manila, Philippines, approximately once per quarter. * Experience in property, financial services, professional services or a similar operational environment would be advantageous, but is not essential. Why Join Opteon? At Opteon, you’ll be part of a business that values innovation, collaboration and continuous improvement. You’ll have the opportunity to make a meaningful contribution to how our operations are delivered, build strong international partnerships and help shape the future of our outsourced support services. We offer a supportive team culture, flexible working opportunities, professional development and access to a range of employee benefits. Inclusion at Opteon Opteon is committed to fostering a culture of inclusion, connection and belonging, where people feel valued, respected and supported to bring their authentic selves to work. We welcome applications from people of all ages, people living with disability, members of the LGBTIQA+ community and individuals from culturally diverse backgrounds, including First Nations peoples. How To Apply If you’re an experienced operations leader who enjoys building strong partnerships, improving processes and delivering great customer outcomes, we’d love to hear from you. Please click the Apply button and submit your resume.

Operations Manager (IT Consulting)

$140,000 - $170,000/yr

Operations Manager (IT Consulting) You’ll create a new middle management layer for a fast-growing identity security consultancy. The role, Engineering Operations Manager, leads the seven Pod Leads who run its engineering teams. You’ll take on people leadership, utilisation and workforce planning, so senior leaders and Pod Leads can focus on technical direction and client delivery. The essentials * Salary: $140,000 to $170,000 plus super * Location: Adelaide CBD office, with regular onsite attendance * Type: Permanent, full time * Reports to: Head of Engineering, with a dotted line to the COO What you’ll actually do * Lead and coach seven Pod Leads, each running teams of one to five engineers, through weekly 1:1s, performance reviews and probation management * Own utilisation, timesheet compliance and a rolling 8-week capacity forecast, using ProjectWorks and Power BI * Resolve resourcing conflicts with the PMO and Project Managers, and recommend hiring priorities * Maintain a skills matrix, professional development plans and vendor certification tracking across the engineering function * Build an operations KPI dashboard and present trends and recommendations to leadership * Streamline and automate operational processes to reduce admin for engineers What you’ll need Essential * Line management of a technical team, including managing team leaders (up to around 20 people) * Experience with resource management and utilisation in a billable consulting or managed services business * A track record of handling performance issues early and fairly, including improvement plans * Strong reporting and data skills in Excel or Power BI * Measurable operational improvements you’ve delivered Nice to have * A background in IT infrastructure, Cyber Security or identity * ITIL or a similar management framework * Experience with PSA or timesheet tools such as ProjectWorks * Working knowledge of the Fair Work Act and leave entitlements This is a people and operations leadership role, not a project management one. What’s in it for you A newly created role with real influence over how a growing specialist consultancy runs, working directly with its leadership team. Apply LT Harper is handling this search on our client’s behalf. Apply directly on this advert, or for questions and referrals, contact Jack Lamport at j.lamport@ltharper.com.

Practice Manager - Automation and Operations

From $24/yr

Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. About The Role (your Why) We're seeking an exceptional technology leader to transition from manual operations to an automated and AI led Mode 2 platform engineering model for our Reliability Operations Hub (ROH), a critical capability at the centre of our transformation from traditional IT operations to an AI-enabled, automation-first Platform Engineering model. This is more than an operational leadership role. You'll lead the evolution of a 24x7 Reliability Operations Hub that not only drives operational excellence across complex hybrid and cloud environments but also helps shape the future commercialisation of our operational services through an innovative "SRE-as-a-Service" model. You'll combine strategic vision, technical expertise, people leadership, and commercial acumen to deliver measurable outcomes including significant toil reduction, enhanced observability, accelerated incident resolution, and increased automation across the enterprise. Clearance: This role works with sensitive data and requires NV1 clearance. Applicants must be Australian citizens and must hold, or be eligible to obtain, this clearance. In this role you will Lead 24x7 Technical Operations * Lead and scale regional 24x7 technical operations, ensuring effective follow-the-sun support, triage, handovers, and operational excellence * Own and continuously optimise the ROH Front Door operating model, ensuring efficient intake, routing, segmentation, and tracking of operational work * Apply Lean principles to improve operational flow, reducing queue wait times, cycle times, and delivery bottlenecks * Define clear engagement models between the ROH and specialist engineering teams, protecting engineering capacity from low-value operational noise * Drive integrated customer outcomes across modern platform environments Drive SRE \& Automation Excellence * Lead Automation Swarms focused on converting repetitive operational work into reusable automated solutions using Ansible platform * Champion Site Reliability Engineering (SRE) practices including Service Level Objectives (SLOs) and Error Budget frameworks * Expand self-service capabilities and automate common operational tasks through standardised Golden Paths * Drive adoption of automation-first and AI-assisted operational practices across the organisation Own Major Incident \& Platform Resilience * Act as escalation leader during critical incidents, ensuring rapid service restoration and effective executive communication * Lead root cause analysis and problem management processes that convert operational learnings into long-term improvements * Ensure high-severity incidents result in identified and prioritised preventative automation opportunities Build Operational Standards \& Knowledge Management * Govern the development and continuous improvement of operational runbooks and AI-ready documentation * Reduce operational variance through standardisation, automated patching, role-based access controls, and gold-standard platform configurations * Foster a culture focused on knowledge sharing and continuous improvement Shape Commercial Service Growth * Lead the transition of operational capabilities from a traditional cost centre to a scalable, productised service offering * Partner with product and commercial teams to package observability, automated triage, and SRE capabilities into customer-facing services * Drive operational efficiency, service margin growth, and the creation of repeatable, high-value offerings Inspire Teams \& Transformation * Lead, coach, and develop a distributed Platform Reliability Engineering (PRE) team across multiple regions and drive process standardisation and unification * Champion cross-skilling of PRE's to build capabilities across infrastructure, cloud, database, middleware, and platform technologies * Champion a culture of psychological safety, accountability, innovation, and continuous improvement * Lead organisational change initiatives that shift teams from reactive operations to engineering-led automation practices * Support right-shoring strategies across onshore, nearshore, and offshore delivery teams Experience What You'll Bring * 15+ years' experience in large-scale technology operations environments * At least 3 years leading Site Reliability Engineering, Platform Engineering, or similar operational engineering teams * Proven success leading 24x7 operational functions across multiple regions and time zones * Experience delivering transformational operating model change and driving automation-first ways of working * Commercial leadership experience with service-based delivery models, service pricing, margin optimisation, and operational economics * Strong experience managing major incidents, crisis response, and enterprise resilience programmes Technical Expertise * Deep understanding of SRE principles, platform reliability, and operational engineering * Experience with enterprise observability platforms and ITSM tooling * Knowledge of automation and orchestration technologies, including Ansible Automation Platform and AI-assisted operational workflows * Strong understanding of APIs, systems integration, scripting, coding, and database automation * Experience working across hybrid technology environments, including: + Windows and Linux platforms + Databases + Middleware technologies + Containers and virtualisation + AWS, Azure, and Google Cloud * Familiarity with CI/CD, version control, cloud-native operations, automation frameworks, and modern infrastructure platforms Culture And Benefits Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

Marketing Operations Manager

Betashares is seeking a Marketing Operations Manager to own the operational backbone of an ambitious, multi-disciplinary marketing function. This is a cross-functional operations mandate spanning lifecycle, in-house agency, content, paid media, brand and owned and earned channels, ensuring every team operates to a consistent and high standard. The Marketing Operations Manager will drive process rigour, embed AI and automation tools to lift team productivity, and ensure the operational infrastructure keeps pace with Betashares' growth ambitions. This role suits a systems thinker who is highly organised, commercially minded and energised by bringing structure, efficiency and momentum to complex, fast-moving teams. Key responsibilities Marketing operations and cross-functional governance * Own and maintain a single, integrated marketing operations calendar across all teams and channels: lifecycle, in-house agency, content, paid, brand, owned and earned. * Establish and enforce operating standards, workflows and approval processes across the marketing function, ensuring consistency and accountability. * Identify and close operational gaps across teams, driving uplift in turnaround times, brief quality, resourcing utilisation and output standards. * Map and redesign end-to-end marketing processes, then lead the change so new ways of working are adopted and stick. * Act as the primary operational point of contact for the CMO and Marketing Directors, providing visibility of workload, capacity and programme status across the function. * Run the marketing operating rhythm: recurring planning and review cadences, with consistent documentation and tracking. AI adoption and productivity * Lead the identification, evaluation and rollout of AI tools across the marketing function, including generative AI for content, AI-assisted workflows for paid media, automation in the in-house agency, and AI-powered reporting. * Build a structured programme for AI capability uplift across the team, including pilots, training, use-case documentation, adoption tracking and measurable productivity metrics, with a roadmap of AI-enabled capabilities. * Design and run AI education across every marketing discipline, from foundations to advanced use, with hands-on sessions and practical playbooks. * Build and maintain a shared AI toolkit for the team, including reusable prompts, skills, templates and brand guidance, so capability does not depend on individuals. * Set and embed safe-use standards for AI in marketing, covering customer data, approved tools and compliance review of AI-assisted content, with Risk, Compliance and Technology. * Work with the team's Braze specialist to lift Braze capability across the team, through training and AI-assisted Braze workflows, bringing that expertise to the people who need it. * Align marketing's AI adoption with Betashares' wider AI platforms, teams and policy. * Embed AI and automation into existing workflows to reduce manual effort, improve turnaround times and free up capacity for strategic and creative work. * Monitor developments in martech and AI tools relevant to the marketing function; make credible, ROI-based recommendations to leadership on adoption priorities. * Track productivity and efficiency metrics before and after AI tool implementation to demonstrate measurable impact. * Act as the internal champion for AI adoption, creating a culture where experimentation is encouraged, learnings are shared and capability grows across the team over time. In-house agency operations * Partner with the in-house agency lead to assess and uplift current operating practices: briefing standards, production workflows, asset management, review and approval processes, and capacity planning. * Implement tooling and process improvements that increase the speed, quality and consistency of creative output. * Establish clear SLAs and operational norms between the in-house agency and its internal clients. * Support the integration of AI-assisted creative tools into in-house agency workflows. CRM and lifecycle campaign operations * Own the operational process for the always-on customer communications programme in Braze, from brief through to QA, approval and send. * Manage the end-to-end process for all outbound customer communications, including scheduling, suppression and delivery management. * Run QA and approvals on the journeys and campaigns the Senior Marketing Manager, Lifecycle briefs and builds, so every send meets brand, compliance and operational standards. * Monitor email deliverability, IP health, bounce rates and compliance metrics; take action to maintain best-in-class deliverability standards. * Ensure all regulatory and service communications are delivered accurately, on time and in full compliance with ASIC, Privacy Act and internal governance requirements. Governance, quality and compliance * Establish and maintain governance standards across the marketing function, covering naming conventions, templates, asset libraries, audience setups, campaign documentation and approval workflows. Documentation is kept current as the work is done. * Maintain audit trails of campaign approvals, including compliance and legal sign-offs. * Build and maintain a communications suppression and consent framework. Reporting, performance and optimisation * Produce and maintain regular reporting on marketing operations performance, covering campaign delivery, channel output, in-house agency throughput, AI adoption metrics and compliance health. * Develop dashboards and reporting frameworks that give leadership clear, timely visibility of marketing operations performance. Campaign and commercial performance reporting is owned by the lifecycle and marketing effectiveness teams. * Identify performance trends and operational bottlenecks; bring forward actionable recommendations. About you * 7+ years of experience in marketing operations, marketing project management or a senior campaign operations role within a complex, multi-channel marketing function. * Demonstrated experience working across multiple marketing disciplines, including creative production, content, paid media or brand. * Hands-on experience with marketing automation platforms. Braze is preferred, with Salesforce, HubSpot or a comparable platform considered. * Proven track record of driving AI tool adoption and embedding automation into marketing workflows, with measurable productivity outcomes. This is a core requirement, not a nice-to-have. * Experience designing and running training or capability programmes that changed how people work. * Strong project management and process improvement skills; experience with workflow tools such as Asana, monday.com, Jira or similar. * Experience in regulated environments, ideally financial services or superannuation. * Highly organised with strong attention to detail and the ability to manage multiple workstreams simultaneously. * Commercially minded and outcome-focused. * Clear, confident communicator, able to influence across seniority levels. * Deep genuine interest in AI and automation as productivity and quality levers: intellectually curious, quick to evaluate new tools, and able to bring others on the journey.

Operations Manager - ICT Field Services

Company Job description My client is a well-established national provider of technology field services, supporting organisations across Australia with on-the-ground technical operations. With continued investment in their Queensland business, they're looking for an experienced Operations Manager to lead the branch. The Role * Full accountability for the day-to-day running of the branch * Manage a team of Coordinators, Team Leaders and Field Technicians, plus a network of Service Partners * Own SLA performance and client satisfaction across the branch's service contracts * Manage branch financials – utilisation, margin, WIP – and report into the National Operations Manager * Build client relationships and identify opportunities to grow the account * Maintain WHS and compliance standards across the branch The Candidate: * Minimum 5 years management experience in a similar service delivery business * Strong technical background in ICT service environments * Proven ability to manage and report on P\&L, utilisation and operational performance * Experience managing a multi-disciplinary field team (technicians, coordinators, team leaders) * A leader people actually want to work for * Strong written and verbal communication skills * Driver's Licence (Mandatory) To Apply: Click the 'Apply Now' button below. or Email conore@austcorp.com

Senior Operations Manager

Responsibilities: Build and strengthen the Dubai operations team and support it day to day. Agree global strategy with the Global Head of Operations and deliver it locally. Act as the main operations contact for the regulator. Work with the General Manager and Compliance to turn local requirements into operational actions. Coordinate delivery across global functions, agreeing service expectations, handovers and escalation routes. Own regional performance. Investigate service gaps, separate local issues from wider process problems, and agree fixes with accountable teams. Coordinate the regional side of incidents and prepare operations for launches and major changes, escalating gaps before launch decisions. Manage service dependencies, including vendors, and drive improvements, including AI and automation, with global process owners. Report clearly to regional and global leaders, and escalate what needs more authority or resources. Requirements: 5+ years in operations leadership in financial services, fintech, payments or another regulated environment. Experience building and leading operations teams. Direct experience as an operations contact for a regulator. Track record of delivering through global functions you do not manage. Experience with operational KPIs, incident coordination and launch readiness. Clear communication with senior leaders, and based in Dubai or willing to relocate. Nice to have: Experience in brokerage, trading platforms or digital banking. Knowledge of the UAE regulatory environment. Hands-on experience introducing AI or automation into operations.

Customer Operations Manager

From $18/yr

Location: Bentley, WA Work Type: Full Time | 18 month max term contract Lead Customer Outcomes Across Regional WA At Horizon Power, we're powering regional communities, supporting economic growth and helping shape Western Australia's energy future. We're seeking an experienced Customer Operations Manager to lead a critical customer-facing portfolio spanning service delivery, operational performance, compliance and continuous improvement. Working across internal teams and key delivery partners, you'll play an important role in driving customer outcomes and service excellence across regional WA. If you're a strong people leader who thrives on improving performance, influencing stakeholders and delivering meaningful outcomes, we'd love to hear from you. Why Join Us? Working across multiple teams and stakeholders, you'll have the opportunity to drive meaningful improvements, lead change initiatives, and contribute to strategic decisions that impact both customers and the business. No two days will be the same, and you'll have the scope to make a genuine difference through your leadership, expertise, and ideas. You'll be supported by a collaborative team culture that values accountability, innovation and continuous improvement, while offering the chance to contribute to an organisation that plays an essential role in powering regional Western Australia. What You'll Be Doing * Leading a diverse customer operations portfolio spanning customer contact, billing and debt management, vulnerable customer support, quality assurance and knowledge management. * Managing key service delivery partners and outsourced providers to ensure strong customer, operational and commercial outcomes. * Driving operational performance through effective governance, service-level management, reporting and continuous improvement initiatives. * Strengthening customer protection programs and support services for customers experiencing financial hardship, family and domestic violence and other complex circumstances. * Providing leadership and oversight for complex customer issues, complaints, claims and escalations. * Building capability across customer operations through clear standards, coaching, training and accountability. * Balancing customer outcomes, compliance obligations, operational performance and budget requirements within a regulated environment. What You'll Bring * Proven leadership experience within customer operations, customer service, service delivery or contact centre environments. * Strong experience managing outsourced service providers, vendor relationships and service performance outcomes. * Demonstrated success leading operational improvement initiatives and driving service excellence. * Experience working in a regulated environment with accountability for compliance, governance or risk management outcomes. * The ability to influence and build productive relationships with a diverse range of internal and external stakeholders. * Strong analytical, problem-solving and decision-making skills, with the ability to manage competing priorities and complex issues. * Experience across areas such as billing, payments, collections, hardship programs, vulnerable customer support or customer operations governance will be highly regarded. Ready to Make an Impact? If you're looking for an opportunity to lead a critical customer operations function while contributing to the future of regional Western Australia, we'd love to hear from you. Applications close: 09/11/2026 Please note that in some circumstances, advertising may close before the advertised closing date, so we encourage interested candidates to apply as soon as possible. Position Description - Customer Operations Manager.pdf Our workplace culture is created through every interaction, every experience and everything we do. Across our organisation, we recognise and reward people and offer work that works with you. We're committed to equality and celebrate the diversity of race, gender, sexual orientation, religion, ethnicity, and all characteristics that make our Horizon Power team so special. We strongly encourage applications from Aboriginal and Torres Strait Islander people. We are dedicated to ensuring that all candidates have equal opportunity and, if you require any adjustments during the recruitment process, please let us know - we’re here to support you. If you want more amazing reasons of why Horizon Power should be your employer of choice, check our careers page to find out more. https://www.horizonpower.com.au/about-us/careers/

National Operations Excellence Manager

Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers. The talent of our teams and their passion for providing an experience which inspires and enhances our customers’ leisure time drives our culture of innovation and opportunity. About The Role We are seeking an experienced National Operations Excellence Manager to lead the transformation of our retail Distribution Centre and Supply Chain network. This newly created role will establish and drive a new Operational Excellence program across our Supply Chain Logistics function, ensuring initiatives are prioritised, governed and executed with consistency and impact. Reporting to the Head of Logistics Optimisation and leading a team of Operations Excellence Specialists, you will translate strategy into actionable programs of work, embedding best practice processes that enable safe, compliant and cost-effective product flow across the network. You will play a critical role in delivering measurable outcomes, uplifting capability, and driving a sustainable cost advantage across the Logistics function. With accountability for end-to-end implementation, this role combines strategic leadership with hands-on delivery—partnering with operational teams to coach, influence and embed lasting improvements that strengthen performance at scale. Your key responsibilities will include, but not be limited to: * Leading and owning the end‑to‑end implementation of national Logistics, from concept through to embedded execution. * Coordinating and overseeing delivery across all Logistics teams to ensure consistent implementation. * Ensuring that all initiatives enhance or maintain safety, regulatory compliance and risk controls. * Developing a National Operational Excellence Program and leading the application of structured problem‑solving and CI methodologies to improve network performance. * Supporting sites through change by ensuring clear handover, training, and adoption. * Establishing and maintaining governance frameworks for all Operations Excellence initiatives. This role offers the flexibility to be based in Brisbane (Strathpine, preferred location), Sydney (Rhodes), or Melbourne (Truganina). About You We are seeking a strategic and commercially minded Supply Chain leader with a strong track record of delivering operational excellence across complex logistics networks. You bring proven experience in leading large-scale, cross-functional initiatives, with the ability to translate strategy into practical, executable programs that drive measurable outcomes. With a hands-on approach, you are equally comfortable rolling up your sleeves to deliver initiatives as you are leading and developing high-performing teams. You excel at influencing and partnering with stakeholders at all levels, building alignment and driving accountability across diverse operational environments. In Addition, You Bring * Proven track record in Operations Excellence or Continuous Improvement leadership, along with a passion for embedding sustainable change, with a focus on safety, compliance, and cost efficiency * Demonstrated experience in managing multi-site or network-wide operational improvement programs * Change management and transformation delivery experience * Strong capability in performance analysis and benefits realisation * Strong people leadership experience, with a focus on developing teams and uplifting capability WHY JOIN US? * You’ll get to join for an organisation with a culture that is driven by innovation and creating awesome experiences for our customers and teams, and will get to work alongside a diverse team across Super Retail Group that is representative of the communities we work in. * Super Retail Group is a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation holder. * We are committed to your professional development and will support on-going opportunities for both learning and progression. * You will get access to generous discounts across all Super Retail Group brands, as well as access to our Perks Programme, including discounts on Health and Wellbeing, Entertainment, Travel and Accommodation and more. Our Culture of Inclusion Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience. How To Apply Interested candidates for this role should apply by following the links and sending your resume.

Assistant Operations Manager

Assistant Operations Manager | Supply Chain | Pyrmont Be In Good Company * Generous product discounts across our iconic brands, with the flexibility to work 1 day from home each week * Collaborative culture with a genuine commitment to sustainability and community * Learn and Grow Opportunities About The Role Are you energetic, curious and analytical, with a knack for data and problem solving? Join our Supply Chain team in Pyrmont and help turn insights into action, keeping orders and deliveries on track across multiple categories. Reporting to the Supply Manager, you’ll support supply management across multiple categories, including hosiery, babywear and kids outer wear. You’ll work closely with merchandising, planning, logistics, offshore sourcing teams and suppliers to keep orders and deliveries moving, identify mismatches or shortages early and help solve problems quickly. You’ll be responsible for: * Using Power BI and Excel to analyse supply, stock and delivery data, quickly identifying mismatches, shortages and risks * Supporting order placement and tracking deliveries, including chasing updates and opportunities to bring orders forward * Working with sourcing teams, suppliers and internal stakeholders to resolve supply and delivery issues * Managing supply activities across multiple categories, balancing priorities and maintaining accurate system data * Identifying practical solutions and opportunities to improve supply processes About You You’re eager to learn and comfortable getting into the detail, confident working with data and systems, and just as capable of communicating what the numbers mean to different stakeholders. You’ll bring: * Strong Excel skills, including confidence using pivot tables * Strong analytical capability and the ability to interpret data and identify discrepancies quickly * Strong systems capability and confidence learning new technology and processes * Excellent attention to detail and the ability to manage multiple categories and priorities * Clear written and verbal communication skills, with the confidence to navigate across different stakeholders * A proactive, problem-solving mindset and willingness to follow issues through to resolution * An interest in supply chain, operations, planning or logistics Experience in apparel or a similar product-based industry would be advantageous, but isn’t essential. We’re equally interested in candidates with strong data, systems and communication capability who are motivated to learn and grow. About Hanes Australasia Hanes Australasia is home to some of Australia’s most iconic apparel and lifestyle brands, including Bonds, Sheridan, Bras N Things and Berlei. Our teams are passionate about creating comfortable, quality products while making a positive impact for our people, communities and planet. Cultivating a Diverse and Inclusive Workplace We are focused on cultivating a workplace that is diverse, inclusive and vibrant. In fact, we know both our workplace culture and business are only strengthened by our differences. We motivate our employees to bring their true selves to work and support them to reach their full potential both personally and professionally. We warmly encourage people of all genders, races, ages, abilities, and any other backgrounds or differences to apply to work with us. We are especially committed to creating an accessible and supportive environment for people with a disability, and we encourage you to apply. For more information, please email us at accessibility@hanes.com. For any non-accessibility-related enquiries, please contact careers@hanes.com.

Senior Operations Manager - Planning

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are looking for a Senior Operations Manager - Planning to build how Capital.com plans the people and skills its operations need as we grow into new products and markets. You will own capacity planning across the organisation. That covers forecasting demand, such as new customer sign-ups and FinCrime alerts, over the next week, month and six months, and turning it into clear staffing needs. You’ll use AI and automation to build and run the department’s main planning model, and you’ll advise leaders on hiring, redeployment, process improvements and automation early enough for them to act. You’ll work closely with operational leaders and Finance, and manage a Workforce Management specialists.

People Operations Manager (Workday Systems)

From $74/yr

The People Operations Manager (Workday Systems) oversees the delivery of core workforce administration and operational services across the organization. In essence you'll be running the People Operations 'hire to retire' life cycle, through a distinct HRIS workflow and administration lens. This position ensures that all transactional Workday services are executed consistently, compliantly, and in complete alignment with organisational priorities. Working in close partnership with strategic talent partners and specialized internal teams, you will help design and maintain a seamless, highly responsive end-to-end employee experience. This role holds direct responsibility for the operations team and plays a critical part in the functional management of organisational systems, data integrity, and external vendors. You will leverage data insights, workflow expertise, and a continuous improvement mindset to elevate service delivery throughout the entire employee life cycle. What you'll do * Service Delivery: Lead the day-to-day execution of people administration and operational services, ensuring all tasks are accurate, consistent, and fully compliant with internal policies and regulatory standards. * System Optimization: Act as the operational champion for Workday and PowerDocs , ensuring these primary platforms are fully optimized to enhance organizational efficiency, maximize data quality, and improve the user experience. * Lifecycle Management: Oversee all automated and manual workflows spanning the hire-to-retire lifecycle , maintaining strict operational controls and excellent service standards. * Recruitment \& HR Workflows: Specifically evaluate and refine recruitment systems, talent acquisition workflows, and broader operational processes within Workday to streamline hiring and onboarding pipelines. * Team Leadership: Line manage, coach, and develop the operational team, fostering a collaborative, supportive, and customer-centric service culture. * Internal Collaboration: Partner closely with business alignment teams and centres of expertise to ensure operational services remain tightly integrated and adaptive to shifting demands. * Data \& Insights: Utilize workforce analytics, system reporting, and operational metrics to evaluate service performance, pinpoint data trends, and drive strategic improvements. * Vendor Management: Supervise relationships with third-party service providers and software vendors, monitoring service level agreements (SLAs) to guarantee value and performance. * Process Improvement: Spearhead continuous improvement initiatives, regularly auditing existing workflows to implement changes that increase efficiency and service quality. * Governance \& Compliance: Support the creation, maintenance, and enforcement of operational standard operating procedures (SOPs), data controls, and governance frameworks. If you are interested in this opportunity, please apply directly via the link. Alternatively, if you would like a confidential discussion before applying, please reach out to Anton Blades at Annapurna via a.blades@ annapurnarecruitment.com or on 07441 341 721 . I recruit within this functional landscape as my specialism. Whether you feel you are a perfect fit for this specific position or are simply looking to explore future opportunities in this space, I would welcome the chance to connect for an initial conversation, be that over a phone call, a video meeting, or an informal coffee in person.