Operations Manager (III)- #26-24530

**Duration:12 Months (Possibility of extension) Hybrid role Job Description:** We are seeking a detail\-oriented and proactive Quality Program Manager to ensure operational continuity and maintain the stability of our quality workflows. You will be responsible for managing vendor performance and driving cross\-functional alignment between Policy, Engineering, and Operations. This role is vital for sustaining quality benchmarks during high\-visibility policy launches and tool migrations. **Minimum role qualifications requirement:** * 7 years of experience in a customer or client\-facing role supporting Trust \& Safety, content moderation quality assurance, or BPO operations. * 5 years of experience managing operations. **Top Responsibilities:** * Monitor and report on core quality KPIs, lead regular quality syncs, and perform root\-cause analyses on performance escalations to identify operational bottlenecks. * Collaborate with Business Analysts and Engineering to triage and resolve data pipeline issues, queue configuration errors, and technical bugs within internal workflow systems. * Serve as the primary quality point of contact for vendor partners, lead calibration sessions to ensure policy\-to\-process alignment, and manage escalations across assigned verticals. * Support ongoing infrastructure initiatives, including the transition of sampling methodologies and the execution of early\-stage quality launch protocols. * Maintain standard operating procedures (SOPs), contribute to team roadmaps, and manage operational trackers to support team efficiency and workflow standards. **Additional skills required include:** * Proficiency in SQL or data visualization tools to interpret metrics and manage dashboards, with the ability to troubleshoot data discrepancies independently. * Demonstrated ability to manage complex relationships with diverse stakeholders * Strong organizational skills with a focus on managing bug backlogs, process documentation, and project timelines. * Ability to navigate fast\-paced, high\-risk environments, successfully pivoting between business\-as\-usual operations and emergency response modes. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on\-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. **US Tech Solutions is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **AI Statement:** By applying, you acknowledge that AI\-assisted tools may be used during hiring.