People Operations Manager (Workday Systems)

The **People Operations Manager (Workday Systems)** oversees the delivery of core workforce administration and operational services across the organization. In essence you'll be running the People Operations 'hire to retire' life cycle, through a distinct HRIS workflow and administration lens. This position ensures that all transactional Workday services are executed consistently, compliantly, and in complete alignment with organisational priorities. Working in close partnership with strategic talent partners and specialized internal teams, you will help design and maintain a seamless, highly responsive end\-to\-end employee experience. This role holds direct responsibility for the operations team and plays a critical part in the functional management of organisational systems, data integrity, and external vendors. You will leverage data insights, workflow expertise, and a continuous improvement mindset to elevate service delivery throughout the entire employee life cycle. What you'll do * **Service Delivery:** Lead the day\-to\-day execution of people administration and operational services, ensuring all tasks are accurate, consistent, and fully compliant with internal policies and regulatory standards. * **System Optimization:** Act as the operational champion for **Workday** and **PowerDocs** , ensuring these primary platforms are fully optimized to enhance organizational efficiency, maximize data quality, and improve the user experience. * **Lifecycle Management:** Oversee all automated and manual workflows spanning the **hire\-to\-retire lifecycle** , maintaining strict operational controls and excellent service standards. * **Recruitment \& HR Workflows:** Specifically evaluate and refine recruitment systems, talent acquisition workflows, and broader operational processes within **Workday** to streamline hiring and onboarding pipelines. * **Team Leadership:** Line manage, coach, and develop the operational team, fostering a collaborative, supportive, and customer\-centric service culture. * **Internal Collaboration:** Partner closely with business alignment teams and centres of expertise to ensure operational services remain tightly integrated and adaptive to shifting demands. * **Data \& Insights:** Utilize workforce analytics, system reporting, and operational metrics to evaluate service performance, pinpoint data trends, and drive strategic improvements. * **Vendor Management:** Supervise relationships with third\-party service providers and software vendors, monitoring service level agreements (SLAs) to guarantee value and performance. * **Process Improvement:** Spearhead continuous improvement initiatives, regularly auditing existing workflows to implement changes that increase efficiency and service quality. * **Governance \& Compliance:** Support the creation, maintenance, and enforcement of operational standard operating procedures (SOPs), data controls, and governance frameworks. If you are interested in this opportunity, please apply directly via the link. Alternatively, if you would like a confidential discussion before applying, please reach out to **Anton Blades** at **Annapurna** via **a.blades@** annapurnarecruitment.com or on **07441 341 721** . I recruit within this functional landscape as my specialism. Whether you feel you are a perfect fit for this specific position or are simply looking to explore future opportunities in this space, I would welcome the chance to connect for an initial conversation, be that over a phone call, a video meeting, or an informal coffee in person.