Product Operations Manager

* Lead L2/L3 application support and operations for business\-critical software * Own incident management, production releases and service improvements * Drive technical team performance and collaborate with product engineering We are seeking an experienced Product Operations Manager to lead L2/L3 application support, incident and problem management, and production software releases. Drive application stability, continuous improvement and operational excellence while leading a technical team and collaborating with Product and Engineering teams. Experience with Azure, OutSystems and ITIL is highly regarded. **Responsibilities:** * Leading and overseeing Level 2 and Level 3 application and product support across business\-critical software environments. * Managing production incidents, escalations and complex application issues to maintain system availability and performance. * Driving Incident and Problem Management activities, including root cause analysis, permanent remediation and continuous improvement. * Coordinating and overseeing production software releases, ensuring deployment readiness, appropriate approvals and effective rollback or recovery procedures. * Monitoring application performance and identifying opportunities to improve system reliability, supportability and customer experience. * Collaborating with software development, product and platform engineering teams to investigate defects and implement sustainable solutions. * Establishing and maintaining effective operational processes, support arrangements and service management practices. * Leading, mentoring and developing technical support professionals to build a high\-performing and collaborative team. * Working with stakeholders to ensure operational risks, service levels and compliance requirements are effectively managed. **Skills and Experience:** * 7\+ years' experience in application support, product operations, technical operations or a related discipline, including at least 3 years in a leadership position. * Strong experience managing Level 2 and Level 3 support for customer\-facing or business\-critical applications. * Demonstrated expertise in Incident, Problem and Release Management, including major incidents and production issue resolution. * Experience coordinating software deployments, production changes and operational readiness activities. * Strong understanding of ITIL frameworks, service management principles and SLA\-driven environments. * Experience supporting cloud\-based and low\-code application environments, ideally including Microsoft Azure and OutSystems. * Proven ability to work closely with software engineering and product delivery teams to improve application supportability. * Strong troubleshooting, stakeholder engagement and communication skills. * Demonstrated experience leading and developing technical teams. Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.