Business Analyst Jobs in Cape Town

Senior Business Analyst

Technical Business Analyst (CPT)

From $126/yr

Recruiter: Datafin IT Recruitment Job Ref: 1261531483 Date posted: Wednesday, March 11, 2026 Location: Cape Town, South Africa SUMMARY: POSITION INFO: ENVIRONMENT: A reputable Asset Management Firm evolving towards AI-enabled, datacentric ways of working and modern operating models seeks a Technical Business Analyst to work at the heart of its data ecosystem, partnering closely with Product Owners and the broader Technology function to shape and evolve a critical enterprise data asset. You will help ensure benchmark data is accurate, governed, and seamlessly accessible — enabling confident decision-making across the firm. The successful incumbent will require a suitable Degree (numerate) or Business Analyst Certification such as FTI or IIBA CBAP with 5-7 years industry experience, favouring individuals with Asset Management industry knowledge. You will also need a thorough understanding of the IT development lifecycle, development frameworks, methodology and implementation. DUTIES: * Take ownership of the delivery, stability and ongoing support of the Benchmark Master data product. * Lead the migration of Benchmark Master onto the modern, democratised Data Platform, aligning to the broader enterprise data strategy. * Drive the delivery of supplementary data features and enhancements to continuously evolve the product. * Engage stakeholders to identify, gather and analyse requirements; translate these into well-defined user stories, high-level technical specifications and solution designs. * Communicate proposals, designs and trade-offs effectively to business users, management and technical teams. * Ensure solutions adhere to Enterprise Architecture principles, regulatory requirements and technology standards. * Analyse and improve business processes, identifying opportunities for optimisation, automation and data-driven enhancement. * Coordinate and support testing activities, ensuring solutions meet functional and non-functional requirements. * Provide clear documentation, process artefacts and knowledge transfer to enable cross-skilling and sustainable team support. * Deliver training and product overviews to relevant business and technology stakeholders. * Contribute to the ongoing support and enhancement of data and communication platforms. * Collaborate closely with Software Engineers, Data Engineers, Analysts, Engineering Leads, IT Heads and Product Owners to shape and execute the technology strategy. * Build strong relationships across Technology and the wider business through consistent, high-quality delivery. REQUIREMENTS: Qualifications – * A relevant Degree (numerate) or Business Analyst Certification such as FTI or IIBA CBAP. Experience/Skills – * 5 – 7 Years industry experience, favouring individuals with Asset Management industry knowledge. * Have a keen interest in modern data, reporting, communication and web technologies. * A thorough understanding of the IT development lifecycle, development frameworks, methodology and implementation * Experience of working in Agile environments, Scrum teams or iterative delivery frameworks * The ability to work in an Agile manner so as to ensure incremental delivery and ongoing momentum is maintained. Advantageous – * Experience working with benchmarks. ATTRIBUTES: * A desire to work within a high-performing team. * The ability to work independently on multiple tasks and to tight timelines. * Ability to analyse, interpret and assimilate information. * A client focused and collaborative approach. * Intellectual curiosity. * The ability to ‘approach and own’ and continuously look for opportunities to develop. * Driven by results.

Senior Technical Business Analyst – Constantia, Cape Town (Hybrid, 3 Days Onsite)

From $890/yr

Senior Technical Business Analyst – Constantia, Cape Town (Hybrid, 3 Days Onsite) We’re hiring a Senior Technical Business Analyst for a Permanent role based in Constantia, Cape Town , with a hybrid setup (±3 days in office per week) . What You’ll Do: * Design end‑to‑end business, system, and data solutions . * Develop business requirement , functional , and technical specifications. * Analyse and test systems for enhancements and investigations. * Collaborate with vendors and internal technical teams on solution delivery. * Drive continuous improvement across processes and systems. * Manage stakeholders effectively and mentor junior team members. What You Need: * Non-Negotiable: Degree in Information Systems, Technology, IT or related. * 5+ years experience as a Business Analyst * Strong hands-on Technical Analysis experience within Enterprise Business Systems * 2+ years in a Senior or Lead Capacity * Proven project delivery record. * Strong understanding of relational databases and data analysis. * Excellent problem‑solving, documentation, communication, and analytical skills. Salary \& Benefits: * Non-Negotiable: ≤R890 000 CTC (already includes Medical Aid \& Retirement Fund). * Over-and-above CTC is a Group Life Cover (Covered for ~2 × your annual salary). * Over-and-above CTC is an Annual Performance‑based Bonus (discretionary). * Permanent role with a hybrid working model (±3 days onsite).

Business Analyst

Business Analyst | Contract | Cape Town

NetSuite Business Analyst

Business Analyst (Technology)

Digital Business Analyst: Credit Platform

Business Analyst - Digital

Business Analyst

Job Information Date Opened 01/15/2026 Job Type Contract Industry Financial Services City Cape Town State/Province Western Cape Country South Africa Zip/Postal Code 7100 ### Job Description CyberPro Consulting is looking for an experienced Business Analyst to support Contact Centre and telephony projects. The ideal candidate will have hands-on experience with telephony systems, including PBX, IVR, ACD, and CRM integration, and will be comfortable working in fast-paced, large-scale projects. This role involves gathering requirements, analyzing processes, designing solutions, and liaising between technical teams and business stakeholders to ensure smooth delivery and adoption of contact centre technologies. Core Responsibilities ------------------------- Gather and Document Requirements: Interview stakeholders to understand current telephony processes, identify pain points, and define needs for new or improved systems. Analyze Business Processes: Evaluate workflows and systems to identify opportunities for efficiency, cost savings, and enhanced customer service. Design and Propose Solutions: Recommend improvements to communication strategies and system enhancements; articulate benefits to stakeholders. Liaison and Communication: Act as the link between technical teams (developers, network engineers) and business units, translating requirements clearly. Reporting and Documentation: Create detailed documentation of proposed changes, project progress, and system specifications; generate reports to communicate insights. Training and Support: Assist in developing and delivering training materials and provide support for employees affected by new systems and processes. Business analyst: Analytical thinking, problem-solving, data modelling, process mapping, requirements definition, and proficiency with BA methodologies (e.g., BABOK, Agile, Waterfall). Telephony Technical : Knowledge of PBX, IVR, ACD, CTI, and CRM integration. Experience with network protocols, middleware, D365, and databases. Soft Skills : Excellent verbal, written, and listening communication skills, interpersonal skills, planning, organization, and ability to work with diverse stakeholders. Qualifications : Bachelor’s degree in IT, Business Information Systems, or related field preferred. Industry-recognized BA certification is an advantage.

Senior Business Analyst – Constantia, Cape Town (Hybrid)

Senior Business Analyst at Datonomy Solutions

Finance Business Analyst at Datonomy Solutions

Business Analyst - Digital

As an experienced Business Analyst within the Digital team, you will play a critical role in delivering high-quality web and mobile applications for cinema customers globally. Work closely with customers and internal teams to define, align, and drive requirements through to delivery, ensuring solutions are practical, buildable, and meet real business needs. There currently 2 opportunities in the team; one Intermediate BA and one Senior BA. Both roles are delivery-focused. You will operate at the intersection of customers, Product, Engineering, and QA, bringing clarity to requirements, supporting delivery teams through build and test, and actively helping resolve issues as they arise. You are structured, detail-oriented, and pragmatic, with a strong bias for action and outcomes. Reporting to the Director of Digital Delivery, you will work closely with Product Owners, Project Managers (internal and external), Designers, Engineering Managers, QA (internal and external), and client stakeholders to enable predictable delivery and high-quality releases. This role suits someone who thrives in complex environments, is comfortable working across multiple initiatives, and takes pride in bringing clarity to ambiguity. About the role You will be responsible for eliciting, analysing, and documenting business and technical requirements across customer-facing websites and mobile apps, ensuring alignment with customer expectations, platform capabilities, and delivery constraints. You will also support delivery through build, test, and release by working closely with QA teams to clarify intent, resolve ambiguities, and help triage defects. This role suits someone who thrives in complex environments, is comfortable juggling multiple initiatives, and takes ownership from discovery through to delivery. Key Responsibilities Lead requirements discovery through workshops, interviews, and analysis with cinema customers and internal teams Produce clear, structured, and testable artefacts including user stories, acceptance criteria, process flows, and functional specifications Ensure requirements are complete, prioritised, and ready for development before work is committed Act as a bridge between customers, Product, and Engineering to ensure shared understanding and intent Support Product Owners with backlog refinement, scope definition, and prioritisation Work closely with internal and external QA teams to ensure acceptance criteria are testable and understood Support delivery by helping triage bugs, clarify expected behaviour, and problem-solve issues during testing Identify gaps, risks, dependencies, and assumptions early and surface them clearly to delivery leadership Support customer conversations to validate scope, clarify expectations, and align on outcomes Contribute to continuous improvement of BA and delivery practices across the Digital team What success looks like Engineers receive clear, implementation-ready stories with minimal rework Customers are confident that requirements reflect their real business needs Web and mobile deliveries move forward with momentum, not blockage Issues and defects are clarified and resolved quickly during test phases Fewer delivery surprises due to clear scope, assumptions, and constraints Strong collaboration across Product, Delivery, Engineering, and QA Requirements Proven experience as an intermediate or senior level Business Analyst in digital product or platform delivery, ideally web and mobile Demonstrated ability to define clear requirements including user stories and acceptance criteria Experience working closely with Product, Engineering, QA, and Delivery teams Strong experience working in Agile environments using Scrum and or Kanban Strong stakeholder engagement and communication skills Comfortable working directly with customers to gather, align, and validate requirements Confident supporting delivery through build and test, not just upfront discovery Excellent written and verbal communication skills, able to explain complex concepts clearly Highly organised, detail-oriented, with a structured, analytical approach, and outcome-focused Comfortable working across multiple projects and priorities simultaneously Strong working knowledge of Jira and Wrike, with experience using collaboration and modelling tools such as Miro, draw.io, Lucidchart, and Confluence to document and communicate requirements This is a hybrid role with a home and office-based split, requiring regular weekly (2 days per week) attendance in the Cape Town office. We are only considering applicants with an existing right to work in South Africa, without the need for employer sponsorship. About Vista Vista Group is the global leader in providing technology solutions to the international film industry. With brands including Vista, Veezi, Movio, Numero, Maccs, Flicks and Powster, our expertise covers cinema management software; loyalty, moviegoer engagement and marketing; film distribution software; box office reporting; creative studio solutions; and movie, cinema and streaming content discovery. With more than 700 crew based across six main offices, in New Zealand (Auckland headquarters), the USA, the UK, South Africa, the Netherlands, and Mexico, our people are our most important asset. Across the group brands our teams provide market-leading services to clients in more than 100 countries. We are proud of our diversity and have placed a high priority on being an inclusive workplace that is reflective of our clients and communities. It is important to us to foster an environment that empowers people to realise their full potential. We aim to do ‘good things with good people’ and we’re proud to say that more than two decades on that’s exactly what we do every single day. Shared Standards Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy. One Crew We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate Shine a Light We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark Make it Happen We make good things happen as people and as teams through our focus on delivery Chase Great We challenge ourselves and each other to keep improving Benefits You will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture. We have a range of benefits that include: Rest \& Relax Fridays - Finish at lunch time on Friday but get paid for the full day Annual volunteer day Employee Rewards and Benefits with Perkbox Medical Insurance / Medical Aid (after qualifying period) Employee Assistance Programme Service Paid Sick leave 5 days bereavement leave per year On-Site Breakfast Bar If this sounds like you, get in touch to find out more We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.*

Business Analyst SLS SanlamConnect PG11 Bellville (Rerun)

Management Consultant - Senior Business Analyst

Job description There is no standard job description! Jobs change with projects and clients. What we require are consultants with experience in business analysis who can successfully operate across a wide range of project roles. Our clients rely on us to manage and contribute to the successful completion of large, complex projects. In the recent past, we have been very busy with large system implementations, implementation of outsourcing arrangements, and the development of new strategic capabilities for our clients. The successful applicant will be working on projects, based offsite at our clients. The nature of these projects will vary, depending on the scope of Solve’s engagement. Our consultants get involved in a wide variety of work and may operate in unfamiliar project roles. Although they can always rely on support from Solve management and colleagues, they will have to use their own experience and common sense to perform their work. Key attributes of the successful candidates Required (candidates lacking any of these attributes will not be considered): Proven track record in a similar position – minimum 5 years University graduate Professional qualification as Business Analyst Experience in the Financial Services industry, esp. Investment, Employee Benefits, Life and Treasury Experienced user of Microsoft Office applications (Excel, Word, PowerPoint, Outlook) Reliable, self-motivated, enthusiastic, resilient, team player Disciplined, ethical, strong EQ Able to cope with changes and uncertainty about the next project role – must be prepared to perform a wide range of activities Strong communication skills, written and oral Prepared to travel domestically (potentially internationally) for work at a client Chartered Accountant CA(SA) with experience in the Financial Services sector Exposure to project work in a client environment IT skills Knowledge of mainstream systems used in the Financial Services Some experience in business or system architecture Experience in engaging with senior executives of an organisation Exposure to project management Access to a network of potential clients, to support the business development activities of Solve Useful: Chartered Accountant CA(SA) with experience in the Financial Services sector Exposure to project work in a client environment IT skills Knowledge of mainstream systems used in the Financial Services Some experience in business or system architecture Experience in engaging with senior executives of an organisation * Exposure to project management Access to a network of potential clients, to support the business development activities of Solve.

Business Analyst – Immersive Digital Experiences - Cape Town | Hybrid | Permanent - R600k CTC (negotiable)

Powerapp -Business Analyst

Business Analyst - Insurance

Business Analyst

POSITION: BUSINESS ANALYST DEPARTMENT: PLANNING LOCATION: CAPE TOWN PURPOSE OF THE POSITION: To ensure that systems and business processes incorporate industry standards and best practices; and to provide business process and technology support to users to continuously improve business efficiency and productivity. KEY RESPONSIBILITIES Support existing business processes \& technology and propose new developments and changes based on business requirements Business process design (functional and technical specifications) Manage, test and implement system changes Provide internal User training, compile and maintain training material and change management System consulting Business Process analysis Project management (i.e. develop and monitor project plan; liaise with relevant stakeholders; manage and control system costs, budget and resources) Staying abreast of relevant regulations and compliance matters Document, maintain and control Business Standard Operating Procedures Report development and writing Project \& priority management Manage a small team Involvement in ad hoc projects if required JOB REQUIREMENTS Grade 12 Relevant tertiary qualification 3+ years systems/business analyst experience Retail experience will be an advantage Advanced computer literacy: Google workspace Proven change management experience Experience in Business Intelligence (BO) tool advantageous Expert understanding of Merchandise processes will be advantageous Willingness to travel to the African countries on an ad hoc basis South African citizen Competencies required: Honesty, Passion \& Resourcefulness; Leadership; Communication; Interpersonal skills; Analytical thinking; Problem solving; Decision making; Growth mind-set with a “can do” attitude; Performance driven; Build and maintain healthy business relationships; Commercial sense. By submitting your application, you are giving PEP Africa implicit consent to the storage and processing of your personal information. PEP Africa strives for equal opportunity in terms of its employment equity guidelines. Job Type: Full-time Education: Diploma (Required) Experience: * Systems/business analyst: 3 years (Required) Work Location: In person

RPA Business Analyst - South Africa

Business Analyst - Direct Axis (CPT)

Business Analyst

POSITION: BUSINESS ANALYST DEPARTMENT: PLANNING LOCATION: CAPE TOWN PURPOSE OF THE POSITION: To ensure that systems and business processes incorporate industry standards and best practices; and to provide business process and technology support to users to continuously improve business efficiency and productivity. KEY RESPONSIBILITIES Support existing business processes \& technology and propose new developments and changes based on business requirements Business process design (functional and technical specifications) Manage, test and implement system changes Provide internal User training, compile and maintain training material and change management System consulting Business Process analysis Project management (i.e. develop and monitor project plan; liaise with relevant stakeholders; manage and control system costs, budget and resources) Staying abreast of relevant regulations and compliance matters Document, maintain and control Business Standard Operating Procedures Report development and writing Project \& priority management Manage a small team Involvement in ad hoc projects if required JOB REQUIREMENTS Grade 12 Relevant tertiary qualification 3+ years systems/business analyst experience Retail experience will be an advantage Advanced computer literacy: Google workspace Proven change management experience Experience in Business Intelligence (BO) tool advantageous Expert understanding of Merchandise processes will be advantageous Willingness to travel to the African countries on an ad hoc basis South African citizen Competencies required: Honesty, Passion \& Resourcefulness; Leadership; Communication; Interpersonal skills; Analytical thinking; Problem solving; Decision making; Growth mind-set with a “can do” attitude; Performance driven; Build and maintain healthy business relationships; Commercial sense. By submitting your application, you are giving PEP Africa implicit consent to the storage and processing of your personal information. PEP Africa strives for equal opportunity in terms of its employment equity guidelines. Job Type: Full-time Education: Diploma (Required) Experience: * Systems/business analyst: 3 years (Required) Work Location: In person

Business Analyst | Contract | Cape Town

Senior Business Analyst at Datonomy Solutions

Business Analyst - Digital

As an experienced Business Analyst within the Digital team, you will play a critical role in delivering high-quality web and mobile applications for cinema customers globally. Work closely with customers and internal teams to define, align, and drive requirements through to delivery, ensuring solutions are practical, buildable, and meet real business needs. There currently 2 opportunities in the team; one Intermediate BA and one Senior BA. Both roles are delivery-focused. You will operate at the intersection of customers, Product, Engineering, and QA, bringing clarity to requirements, supporting delivery teams through build and test, and actively helping resolve issues as they arise. You are structured, detail-oriented, and pragmatic, with a strong bias for action and outcomes. Reporting to the Director of Digital Delivery, you will work closely with Product Owners, Project Managers (internal and external), Designers, Engineering Managers, QA (internal and external), and client stakeholders to enable predictable delivery and high-quality releases. This role suits someone who thrives in complex environments, is comfortable working across multiple initiatives, and takes pride in bringing clarity to ambiguity. About the role You will be responsible for eliciting, analysing, and documenting business and technical requirements across customer-facing websites and mobile apps, ensuring alignment with customer expectations, platform capabilities, and delivery constraints. You will also support delivery through build, test, and release by working closely with QA teams to clarify intent, resolve ambiguities, and help triage defects. This role suits someone who thrives in complex environments, is comfortable juggling multiple initiatives, and takes ownership from discovery through to delivery. Key Responsibilities Lead requirements discovery through workshops, interviews, and analysis with cinema customers and internal teams Produce clear, structured, and testable artefacts including user stories, acceptance criteria, process flows, and functional specifications Ensure requirements are complete, prioritised, and ready for development before work is committed Act as a bridge between customers, Product, and Engineering to ensure shared understanding and intent Support Product Owners with backlog refinement, scope definition, and prioritisation Work closely with internal and external QA teams to ensure acceptance criteria are testable and understood Support delivery by helping triage bugs, clarify expected behaviour, and problem-solve issues during testing Identify gaps, risks, dependencies, and assumptions early and surface them clearly to delivery leadership Support customer conversations to validate scope, clarify expectations, and align on outcomes Contribute to continuous improvement of BA and delivery practices across the Digital team What success looks like Engineers receive clear, implementation-ready stories with minimal rework Customers are confident that requirements reflect their real business needs Web and mobile deliveries move forward with momentum, not blockage Issues and defects are clarified and resolved quickly during test phases Fewer delivery surprises due to clear scope, assumptions, and constraints Strong collaboration across Product, Delivery, Engineering, and QA Requirements Proven experience as an intermediate or senior level Business Analyst in digital product or platform delivery, ideally web and mobile Demonstrated ability to define clear requirements including user stories and acceptance criteria Experience working closely with Product, Engineering, QA, and Delivery teams Strong experience working in Agile environments using Scrum and or Kanban Strong stakeholder engagement and communication skills Comfortable working directly with customers to gather, align, and validate requirements Confident supporting delivery through build and test, not just upfront discovery Excellent written and verbal communication skills, able to explain complex concepts clearly Highly organised, detail-oriented, with a structured, analytical approach, and outcome-focused Comfortable working across multiple projects and priorities simultaneously Strong working knowledge of Jira and Wrike, with experience using collaboration and modelling tools such as Miro, draw.io, Lucidchart, and Confluence to document and communicate requirements This is a hybrid role with a home and office-based split, requiring regular weekly (2 days per week) attendance in the Cape Town office. We are only considering applicants with an existing right to work in South Africa, without the need for employer sponsorship. About Vista Vista Group is the global leader in providing technology solutions to the international film industry. With brands including Vista, Veezi, Movio, Numero, Maccs, Flicks and Powster, our expertise covers cinema management software; loyalty, moviegoer engagement and marketing; film distribution software; box office reporting; creative studio solutions; and movie, cinema and streaming content discovery. With more than 700 crew based across six main offices, in New Zealand (Auckland headquarters), the USA, the UK, South Africa, the Netherlands, and Mexico, our people are our most important asset. Across the group brands our teams provide market-leading services to clients in more than 100 countries. We are proud of our diversity and have placed a high priority on being an inclusive workplace that is reflective of our clients and communities. It is important to us to foster an environment that empowers people to realise their full potential. We aim to do ‘good things with good people’ and we’re proud to say that more than two decades on that’s exactly what we do every single day. Shared Standards Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy. One Crew We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate Shine a Light We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark Make it Happen We make good things happen as people and as teams through our focus on delivery Chase Great We challenge ourselves and each other to keep improving Benefits You will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture. We have a range of benefits that include: Rest \& Relax Fridays - Finish at lunch time on Friday but get paid for the full day Annual volunteer day Employee Rewards and Benefits with Perkbox Medical Insurance / Medical Aid (after qualifying period) Employee Assistance Programme Service Paid Sick leave 5 days bereavement leave per year On-Site Breakfast Bar If this sounds like you, get in touch to find out more We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.*

Management Consultant - Senior Business Analyst

Job description There is no standard job description! Jobs change with projects and clients. What we require are consultants with experience in business analysis who can successfully operate across a wide range of project roles. Our clients rely on us to manage and contribute to the successful completion of large, complex projects. In the recent past, we have been very busy with large system implementations, implementation of outsourcing arrangements, and the development of new strategic capabilities for our clients. The successful applicant will be working on projects, based offsite at our clients. The nature of these projects will vary, depending on the scope of Solve’s engagement. Our consultants get involved in a wide variety of work and may operate in unfamiliar project roles. Although they can always rely on support from Solve management and colleagues, they will have to use their own experience and common sense to perform their work. Key attributes of the successful candidates Required (candidates lacking any of these attributes will not be considered): Proven track record in a similar position – minimum 5 years University graduate Professional qualification as Business Analyst Experience in the Financial Services industry, esp. Investment, Employee Benefits, Life and Treasury Experienced user of Microsoft Office applications (Excel, Word, PowerPoint, Outlook) Reliable, self-motivated, enthusiastic, resilient, team player Disciplined, ethical, strong EQ Able to cope with changes and uncertainty about the next project role – must be prepared to perform a wide range of activities Strong communication skills, written and oral Prepared to travel domestically (potentially internationally) for work at a client Chartered Accountant CA(SA) with experience in the Financial Services sector Exposure to project work in a client environment IT skills Knowledge of mainstream systems used in the Financial Services Some experience in business or system architecture Experience in engaging with senior executives of an organisation Exposure to project management Access to a network of potential clients, to support the business development activities of Solve Useful: Chartered Accountant CA(SA) with experience in the Financial Services sector Exposure to project work in a client environment IT skills Knowledge of mainstream systems used in the Financial Services Some experience in business or system architecture Experience in engaging with senior executives of an organisation * Exposure to project management Access to a network of potential clients, to support the business development activities of Solve.

Business Analyst

Job Information Date Opened 01/15/2026 Job Type Contract Industry Financial Services City Cape Town State/Province Western Cape Country South Africa Zip/Postal Code 7100 ### Job Description CyberPro Consulting is looking for an experienced Business Analyst to support Contact Centre and telephony projects. The ideal candidate will have hands-on experience with telephony systems, including PBX, IVR, ACD, and CRM integration, and will be comfortable working in fast-paced, large-scale projects. This role involves gathering requirements, analyzing processes, designing solutions, and liaising between technical teams and business stakeholders to ensure smooth delivery and adoption of contact centre technologies. Core Responsibilities ------------------------- Gather and Document Requirements: Interview stakeholders to understand current telephony processes, identify pain points, and define needs for new or improved systems. Analyze Business Processes: Evaluate workflows and systems to identify opportunities for efficiency, cost savings, and enhanced customer service. Design and Propose Solutions: Recommend improvements to communication strategies and system enhancements; articulate benefits to stakeholders. Liaison and Communication: Act as the link between technical teams (developers, network engineers) and business units, translating requirements clearly. Reporting and Documentation: Create detailed documentation of proposed changes, project progress, and system specifications; generate reports to communicate insights. Training and Support: Assist in developing and delivering training materials and provide support for employees affected by new systems and processes. Business analyst: Analytical thinking, problem-solving, data modelling, process mapping, requirements definition, and proficiency with BA methodologies (e.g., BABOK, Agile, Waterfall). Telephony Technical : Knowledge of PBX, IVR, ACD, CTI, and CRM integration. Experience with network protocols, middleware, D365, and databases. Soft Skills : Excellent verbal, written, and listening communication skills, interpersonal skills, planning, organization, and ability to work with diverse stakeholders. Qualifications : Bachelor’s degree in IT, Business Information Systems, or related field preferred. Industry-recognized BA certification is an advantage.

Management Consultant - Senior Business Analyst

Job description There is no standard job description! Jobs change with projects and clients. What we require are consultants with experience in business analysis who can successfully operate across a wide range of project roles. Our clients rely on us to manage and contribute to the successful completion of large, complex projects. In the recent past, we have been very busy with large system implementations, implementation of outsourcing arrangements, and the development of new strategic capabilities for our clients. The successful applicant will be working on projects, based offsite at our clients. The nature of these projects will vary, depending on the scope of Solve’s engagement. Our consultants get involved in a wide variety of work and may operate in unfamiliar project roles. Although they can always rely on support from Solve management and colleagues, they will have to use their own experience and common sense to perform their work. Key attributes of the successful candidates Required (candidates lacking any of these attributes will not be considered): Proven track record in a similar position – minimum 5 years University graduate Professional qualification as Business Analyst Experience in the Financial Services industry, esp. Investment, Employee Benefits, Life and Treasury Experienced user of Microsoft Office applications (Excel, Word, PowerPoint, Outlook) Reliable, self-motivated, enthusiastic, resilient, team player Disciplined, ethical, strong EQ Able to cope with changes and uncertainty about the next project role – must be prepared to perform a wide range of activities Strong communication skills, written and oral Prepared to travel domestically (potentially internationally) for work at a client Chartered Accountant CA(SA) with experience in the Financial Services sector Exposure to project work in a client environment IT skills Knowledge of mainstream systems used in the Financial Services Some experience in business or system architecture Experience in engaging with senior executives of an organisation Exposure to project management Access to a network of potential clients, to support the business development activities of Solve Useful: Chartered Accountant CA(SA) with experience in the Financial Services sector Exposure to project work in a client environment IT skills Knowledge of mainstream systems used in the Financial Services Some experience in business or system architecture Experience in engaging with senior executives of an organisation * Exposure to project management Access to a network of potential clients, to support the business development activities of Solve.

Business Analyst - Front to Back - Somerset West

Career With 3-5 years experience, you’re an ambitious Business Analyst looking to make your name in a fast-moving Financial Services business. This is an ideal opportunity to gain experience with an experienced international firm and springboard your career. About the role Joining our Front-to-Back team, you will develop a deep understanding of the firm’s end-to-end operations and play a pivotal role in our mission to improve the efficiency of our processes. This is a hands-on role for those who demonstrate high performance by fast delivery, you will identify business needs, uncover process inefficiencies, and design scalable solutions to enhance operational performance. This role suits a proactive individual who can quickly grasp complex business processes and support the design and implementation of practical solutions. We’re a lean team in a fast-moving organisation, so you will get great exposure, but you must be able to work independently. Accountabilities • Operational Analysis - Evaluate current workflows and recommend improvements across client onboarding, product execution, settlements, and reporting. • Process Improvement - Identify inefficiencies in current business processes and recommend solutions to optimize performance and client satisfaction. • Process Documentation - Create and maintain detailed documentation of business processes, standard operating procedures (SOPs), and system workflows. • Data Analysis & Reporting - Analyse operational data to track efficiency against key metrics and identify trends and opportunities for improvements. • Change Management - Support the implementation of new systems, tools, and processes by coordinating with cross-functional teams and ensuring minimal disruption to operations. • Stakeholder Relationships – Foster collaborative working relationships with operations, compliance, and front-office teams. • Governance Support – Ensure operational processes receive appropriate scrutiny and governance before implementation. • Testing & Validation - Participate in user acceptance testing (UAT) for system enhancements and operational changes. Skills and Experience • 3 - 5 years Business Analyst experience in financial services (amazing if its Wealth Management, Financial Planning or Asset Management). • Aptitude for data analysis and reporting tools (e.g. SQL, DOMO, Power BI etc.). • An understanding of financial services back end processes and how they support the scalability of the business. • You love working in a small team where you can make an impact. • Experience with CRM systems, portfolio management platforms, or financial planning software or platforms such as IRESS or XPlan would be highly beneficial. • Happy to attend our Somerset West offices 3 days per week. • Ability to collaborate effectively with onsite and remote teams. Our agile working environment will provide you with the opportunity to get involved in lots of key projects and grow. This is a role for those who have an innate desire to get things delivered.

Senior BI Business Analyst

Main purpose The primary purpose of the role is to gather, analyse and document Business data and reporting requirements and translate them into technical specs for the BI developers. Key responsibilities • Responsible for gathering and documenting the reporting requirements for the respective business areas • Investigate data sources and query the data using SQL • Document Functional Requirements to the source system • Document Source to Target mapping for new solutions • Develop logical design of Star Schema • Provide recommendations on presentation of information • Train and support users • Testing of new Data models • Creation of test cases and plans • Ensuring solutions meet the requirements and needs of the business • Effective internal and external stakeholder relationship management • Keep abreast of latest market developments with regards to Data tools and methodologies • Creating reports and dashboards, including maintenance and evolution management • Project Management • Provide data-driven insights to inform strategic business decisions and improve operational performance. • Contribute to improving data quality and knowledge sharing • Develop and implement data mining techniques and algorithms • Coach and mentor junior BI Analysts Key Competencies • Strong communication skills • Attention to detail • Ability to collaborate with developers and business users in order to achieve desired results • Analytical ability • Solution orientated with ability to resolve complex Data challenges • Ability to prioritise and manage multiple deliverables • Solid planning and organisational skills • Extracting, harmonising and structuring of Data Qualifications, Skills and Experience • 3-year Degree/Diploma in Information Technology or related fields – essential • Certification in Business Analysis or Project Management • Data analysis experience • Minimum 5 years solid experience BI Business Analyst experience • Experience in working with data visualization tools (PowerBI preferred) for Proof of Concepts • Agile methodology • Proficient in SQL for data analysis - essential • Knowledge of Dimensional Modelling/Data Warehousing • MS Office • Experience in Financial Services or Retail advantageous