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Jobs at Cyberpro Consulting

5 open positions

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Business AnalystDynamics 365 Business AnalystSenior Project Manager (Telephony)IT Programme Manager (OMNI & E-Commerce)

Dynamics 365 Business Analyst

Johannesburg, GP, ZA

Job Information Date Opened 01/09/2026 Job Type Contract Industry Financial Services City Johannesburg State/Province Gauteng Country South Africa Zip/Postal Code 2000 ### Job Description Discovery \& Requirements Gathering Understand current systems: Analyse how Sage is currently used, including financial processes, customer data, and integrations. Stakeholder interviews: Engage with finance, sales, support, and IT to understand pain points, workflows, and expectations. Gap analysis: Compare current Sage functionality with Dynamics 365 and identify gaps, overlaps, or improvements. Documentation \& Planning Document business requirements: Define detailed functional and non-functional requirements for the new system. Process mapping: Create "as-is" and "to-be" business process flows. Define data migration strategy: Work with technical teams to determine which data from Sage will move to Dynamics and how (format, structure, volume, etc.). Solution Design Support Support system design: Collaborate with stakeholders to shape the CRM to meet business needs. Recommend modules \& customizations: Advise which Dynamics 365 modules to use and where customization or Power Platform extensions might be needed. Security \& compliance: Help define roles, access levels, and ensure compliance with data governance policies Migration \& Integration Oversight Coordinate data migration efforts: Validate migrated data for accuracy and completeness. Define integration points: Help identify and document integration needs between Dynamics, Azure services, and any other business systems. Testing \& Training Support UAT (User Acceptance Testing): Create test cases, coordinate testing sessions, gather feedback, and drive defect resolution. Training facilitation: Help prepare training materials and support onboarding of users to the new system. Change Management \& Post-Go-Live Support Change readiness: Help manage change impacts and assist in communication plans. Go-live support: Provide hands-on support during and after go-live to address issues, gather feedback, and ensure business continuity ### Benefits Ideal Skills/Experience Strong knowledge of Dynamics 365 CRM (finance and ERP) Understanding of Azure services (e.g., Logic Apps, Azure Functions) for integrations Experience with data migration projects * Familiarity with financial processes and ERP concepts (to understand Sage)

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Business Analyst

Cape Town, WC, ZA

Job Information Date Opened 01/15/2026 Job Type Contract Industry Financial Services City Cape Town State/Province Western Cape Country South Africa Zip/Postal Code 7100 ### Job Description CyberPro Consulting is looking for an experienced Business Analyst to support Contact Centre and telephony projects. The ideal candidate will have hands-on experience with telephony systems, including PBX, IVR, ACD, and CRM integration, and will be comfortable working in fast-paced, large-scale projects. This role involves gathering requirements, analyzing processes, designing solutions, and liaising between technical teams and business stakeholders to ensure smooth delivery and adoption of contact centre technologies. Core Responsibilities ------------------------- Gather and Document Requirements: Interview stakeholders to understand current telephony processes, identify pain points, and define needs for new or improved systems. Analyze Business Processes: Evaluate workflows and systems to identify opportunities for efficiency, cost savings, and enhanced customer service. Design and Propose Solutions: Recommend improvements to communication strategies and system enhancements; articulate benefits to stakeholders. Liaison and Communication: Act as the link between technical teams (developers, network engineers) and business units, translating requirements clearly. Reporting and Documentation: Create detailed documentation of proposed changes, project progress, and system specifications; generate reports to communicate insights. Training and Support: Assist in developing and delivering training materials and provide support for employees affected by new systems and processes. Business analyst: Analytical thinking, problem-solving, data modelling, process mapping, requirements definition, and proficiency with BA methodologies (e.g., BABOK, Agile, Waterfall). Telephony Technical : Knowledge of PBX, IVR, ACD, CTI, and CRM integration. Experience with network protocols, middleware, D365, and databases. Soft Skills : Excellent verbal, written, and listening communication skills, interpersonal skills, planning, organization, and ability to work with diverse stakeholders. Qualifications : Bachelor’s degree in IT, Business Information Systems, or related field preferred. Industry-recognized BA certification is an advantage.

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Senior Project Manager (Telephony)

Cape Town, WC, ZAhybrid

Job Information Date Opened 02/04/2026 Job Type Contract Industry Financial Services City Cape Town State/Province Western Cape Country South Africa Zip/Postal Code 7100 ### Job Description #### About the Role We are seeking an experienced Senior Project Manager to lead strategic telephony projects across the organization. This role will oversee complex initiatives that enhance telephony systems, call centre platforms, and customer engagement channels, ensuring projects are delivered on time, within scope, and aligned with business goals. #### Key Responsibilities Strategic Project Leadership: Lead end-to-end planning, execution, and delivery of telephony projects, ensuring alignment with organizational objectives. Stakeholder Management: Build strong relationships with business leaders, technical teams, and vendors to ensure seamless project execution. Telephony Systems Oversight: Drive projects involving IVR, VoIP, call routing, contact centre solutions, and telephony infrastructure upgrades. Risk \& Issue Management: Proactively identify, assess, and mitigate project risks, ensuring business continuity. Reporting \& Governance: Provide executive-level reporting, dashboards, and updates on project status, milestones, and resource allocation. Process \& Change Management: Implement best practices for project delivery and support change management initiatives across teams. Mentorship \& Leadership: Guide and mentor junior project managers and team members on complex telephony projects. #### Requirements Experience: 7+ years in project management, with strong experience in telephony, contact centre, or IT infrastructure projects. Education: Bachelor’s degree in IT, Business, or related field; postgraduate qualifications are a plus. Technical Skills: + Deep knowledge of telephony systems (IVR, VoIP, call routing, contact centre platforms). + Strong familiarity with project management frameworks (Agile, Waterfall, or hybrid). + Proficiency in project tracking and collaboration tools such as MS Project, Jira, or equivalent. Soft Skills: + Excellent strategic thinking and stakeholder management skills. + Strong leadership, decision-making, and problem-solving abilities. + Ability to lead cross-functional teams and influence at senior management levels. #### Nice-to-Haves Certifications such as PMP, PRINCE2, or Agile Scrum Master. Experience with cloud-based telephony solutions (Avaya, Genesys, Cisco, etc.). Exposure to ITIL or other IT service management frameworks.

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IT Programme Manager (OMNI & E-Commerce)

Cape Town, WC, ZAhybrid

Job Information Date Opened 02/06/2026 Job Type Contract Industry Retail City Cape Town State/Province Western Cape Country South Africa Zip/Postal Code 7100 ### Job Description Job Purpose To lead and deliver large-scale strategic IT programmes that enable the organisation’s OMNI-channel and E-Commerce strategy. The role is responsible for managing multiple interdependent projects, ensuring strong governance, financial control, stakeholder alignment, and successful delivery of business value across digital commerce, customer experience, fulfilment, and retail technology platforms. Key Accountabilities Programme Leadership \& Delivery Lead and manage enterprise IT programmes across OMNI, digital, and E-Commerce platforms. Establish and maintain programme roadmaps, integrated delivery plans, and milestone tracking. Manage interdependencies across multiple projects, workstreams, and vendors. Drive delivery from initiation through to benefits realisation. Ensure programme outcomes align to strategic business objectives and customer experience goals. OMNI \& E-Commerce Programme Delivery Lead programmes enabling: Omni-channel customer journeys and digital transformation E-Commerce platforms and marketplace capabilities Order management, fulfilment, and logistics integrations Mobile and digital customer experience solutions Payments, loyalty, and customer data platforms Ensure solutions are scalable, resilient, and aligned to enterprise architecture. Programme Governance \& Reporting Establish programme governance structures, including Steering Committees and executive forums. Ensure compliance with organisational PMO methodology, stage gates, and governance standards. Provide executive-level reporting on delivery progress, risks, financial performance, and benefits realisation. Lead programme assurance, readiness, and audit activities to ensure delivery quality and control. Financial \& Benefits Management Own programme financials, including budgeting, forecasting, and financial tracking. Manage CAPEX and OPEX planning in partnership with Finance. Drive business case development and benefits realisation tracking. Ensure financial transparency, effective cost control, and measurable value delivery. Vendor \& Stakeholder Management Manage relationships with system integrators, vendors, and strategic partners. Lead executive and senior stakeholder engagement across IT and Business. Facilitate decision-making and alignment across multiple delivery teams to ensure successful outcomes. Leadership \& Capability Development Lead, mentor, and support Project Managers and Senior Project Managers. Promote delivery excellence and continuous improvement across the PMO. Drive a culture of accountability, collaboration, and high performance. Minimum Qualifications Bachelor’s degree in IT, Business, Engineering, or a related discipline PMP, PRINCE2 Practitioner, or equivalent (required) Programme Management certification (MSP, PgMP, or equivalent) – preferred Minimum Experience 10+ years’ IT project delivery experience 5+ years’ Programme Management experience delivering enterprise-scale programmes Proven experience delivering OMNI, Digital, or E-Commerce programmes Experience managing multi-vendor and system integrator environments Experience working in retail or customer-facing digital environments is highly advantageous Experience delivering programmes using agile and hybrid delivery models

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Business Analyst

Cape Town, WC, ZA

Job Information Date Opened 01/15/2026 Job Type Contract Industry Financial Services City Cape Town State/Province Western Cape Country South Africa Zip/Postal Code 7100 ### Job Description CyberPro Consulting is looking for an experienced Business Analyst to support Contact Centre and telephony projects. The ideal candidate will have hands-on experience with telephony systems, including PBX, IVR, ACD, and CRM integration, and will be comfortable working in fast-paced, large-scale projects. This role involves gathering requirements, analyzing processes, designing solutions, and liaising between technical teams and business stakeholders to ensure smooth delivery and adoption of contact centre technologies. Core Responsibilities ------------------------- Gather and Document Requirements: Interview stakeholders to understand current telephony processes, identify pain points, and define needs for new or improved systems. Analyze Business Processes: Evaluate workflows and systems to identify opportunities for efficiency, cost savings, and enhanced customer service. Design and Propose Solutions: Recommend improvements to communication strategies and system enhancements; articulate benefits to stakeholders. Liaison and Communication: Act as the link between technical teams (developers, network engineers) and business units, translating requirements clearly. Reporting and Documentation: Create detailed documentation of proposed changes, project progress, and system specifications; generate reports to communicate insights. Training and Support: Assist in developing and delivering training materials and provide support for employees affected by new systems and processes. Business analyst: Analytical thinking, problem-solving, data modelling, process mapping, requirements definition, and proficiency with BA methodologies (e.g., BABOK, Agile, Waterfall). Telephony Technical : Knowledge of PBX, IVR, ACD, CTI, and CRM integration. Experience with network protocols, middleware, D365, and databases. Soft Skills : Excellent verbal, written, and listening communication skills, interpersonal skills, planning, organization, and ability to work with diverse stakeholders. Qualifications : Bachelor’s degree in IT, Business Information Systems, or related field preferred. Industry-recognized BA certification is an advantage.

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Cyberpro Consulting office locations

Johannesburg, GP, ZACape Town, WC, ZA

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