Jobs at Optimal Growth Technologies

Business Analyst - IT Projects

NetSuite Business Analyst

Project Business Analyst

Project Business Analyst Contract duration: 12 months Location: Midrand Role Purpose: The Business Analyst is responsible for understanding the business needs, processes, and challenges of the organization to identify solutions that align with strategic goals. This role involves gathering requirements, analyzing and documenting business processes, and working closely with stakeholders, project managers, and the IT development team to ensure successful delivery of IT solutions and/or achieve project objectives Key Responsibilities: • Requirements Gathering: • Engage with stakeholders to understand and document their business needs and requirements. • Facilitate workshops, interviews, and meetings to gather comprehensive requirements. • Translate business requirements into functional and non-functional specifications for IT projects. • Process Analysis and Improvement: • Analyze existing business processes and workflows to identify areas for improvement. • Recommend changes to enhance business performance and efficiency. • Create process models, diagrams, and flowcharts to depict current and future states. • Stakeholder Management: • Build and maintain strong relationships with stakeholders across the business. • Act as the primary point of contact between business stakeholders and the IT development team. • Communicate project progress, risks, and issues effectively to stakeholders. • Solution Design and Validation: • Collaborate with IT architects and developers to design solutions that meet business needs. • Participate in solution validation and testing activities to ensure the solution meets the defined requirements. • Assist in the preparation of test cases and perform user acceptance testing (UAT). • Documentation and Reporting: • Prepare detailed documentation, including business requirements (BRSs), functional specifications, and user manuals. • Produce regular project status reports for stakeholders and senior management. • Maintain a clear and organized documentation repository. • Project Management Support: • Assist project managers in developing project plans, timelines, and resource allocation. • Monitor project progress, ensuring alignment with business objectives and timely delivery. • Support change management activities by helping to plan and execute the transition to new systems or processes. • Continuous Improvement: • Stay up to date with industry trends, emerging technologies, and best practices in business analysis • Suggest improvements to the BA practice within the organization, including tools, methodologies, and processes. Qualifications: • Education: Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field. A Post graduate degree or relevant certification (e.g., BA Certification, PM) is a plus. • Experience: • 3-5 years of experience as a Business Analyst in IT/transformation projects. • Proven experience in requirements gathering, process analysis, and solution design. • Experience with Agile project methodologies. • Proven track record of working on transformational cross functional projects • Skills: • Strong analytical and problem-solving skills. • Excellent communication, negotiation, and presentation abilities. • Proficiency in business analysis tools such as JIRA, Confluence, Visio, or similar. • Understanding of IT systems, databases, and software development processes. • Other: • Ability to work in a fast-paced environment with changing priorities. • Strong attention to detail and a commitment to quality. • Ability to work independently and as part of a team.

Digital Analyst

Role title: Specialist: Digital Analyst Location: Midrand Contract Duration: 6 months Role purpose: - Implementation of FinTech analytical services framework and strategy to support the analytics requirement of all the business areas within predefined SLA’s across Digital platforms. - To deliver all required analytics, market/competitor intelligence and insights to support the management team decision-making. To deliver self-initiated insights and campaign reporting to support, CRM & Digital marketing campaigns & sales leads. - To implement and manage a robust digital analytics framework through the use of Tealium, Adobe Stack & CRM’s across Web, Mobile and App. - To translate business requirements into analytics specifications that speaks to a variety of languages that can be understood by Web applications, Tealium & Adobe. Core responsibilities: - Understand the analytical information needs of business: Proactively lead and identify areas of the digital customer behaviour, channel behaviour and commercial base performance (inflow, base, recommitment, outflow) that require understanding. Proactively gather reporting and analysis requests from the business and product owners - Translate business requirements into analytical implementation specifications that speak in a variety of languages that can be understood by Web applications, Tealium & Adobe. - Execute owned media campaign ideas into A/B, Multivariate & Experience test. Use Personalisation and Targeting to optimise conversion rate, provide simplification, optimise drop off rates and drive landing page improvements. - Uploading offline data into Target to enable one to one personalised campaigns. - Providing solutions to match online and offline data. - Create compelling actionable insight that significantly improves our knowledge of Digital customer and channel behaviour, and opens new commercially viable opportunities for Churn, Revenue and Margin improvement - Implementation of analytical services framework and strategy to support all the business areas reporting requirements within predefined SLA’s & managing the resources effectively along with recommendations for reporting technologies - Delivery of the reporting sets for the business unit. - Responsible for the development of detailed robust Business Analytical models that can be deployed to various divisions within Digital that supports the teams. - Conducting and facilitating analytics and modelling Delivery of data for campaign targets and sales leads - Delivery of data extracts to support commissions payments - Segmentation of Enterprise base to support reporting, campaigns and forecasting - Provide leadership, planning, technical direction and communication to ensure the required delivery of high quality outputs to meet customer needs in the most cost effective manner. - Revenue uplift and/or savings through CRM improvement initiatives & digital campaigns optimisation. - Management of budget for contractors, CRM, Analytics/Insight tools & capabilities Core competencies, knowledge and experience : Job Knowledge: • Adobe Analytics • Tealium IQ • Adjust • Adobe Target • Experience with Digital-based and online information systems • Knowledge of web best practise usability & accessibility standards • Analytics, reporting, data analysis & Business Analysis • Knowledge of HTML, XML Oracle and Web Design • Remedy, Jira and Confluence • Technical Skills – JavaScript, Oracle SQL, • ITIL Service Management Job Related Skills: • Computer Application Skills • Presentation Skills and meeting facilitation • Mobile Technology Aptitude Skills • Mobile Internet and Web Internet Skills • Attention to detail and Quality Assurance • Excellent problem solving skills • Excellent Proof-reading and QA skills • Excellent written and verbal communication and client facing skills • Excellent telephone skills and social etiquette • Good logic and time management skills • Project Management (advantageous) • Reports creation and Analytics • Must have technical / professional qualifications: • Matric essential • Relevant Qualification IT/BSc/Bcom (Web/Process Improvement/ Information Systems/Informatics/Computer Sciences) • Minimum of 3 years’ experience essential in a web/digital/telecoms or FinTech environment with exposure to: - Javascript - Web Page structures - Basic ITIL Foundation - Agile Methodologies - SQL - Reporting tools such as Qlikview /Adobe/Google Analytics - Service Management tools such as Remedy/HP Service Desk - Business requirements specification writing