Business Analyst - Digital
As an experienced Business Analyst within the Digital team, you will play a critical role in delivering high-quality web and mobile applications for cinema customers globally. Work closely with customers and internal teams to define, align, and drive requirements through to delivery, ensuring solutions are practical, buildable, and meet real business needs. There currently 2 opportunities in the team; one Intermediate BA and one Senior BA. Both roles are delivery-focused. You will operate at the intersection of customers, Product, Engineering, and QA, bringing clarity to requirements, supporting delivery teams through build and test, and actively helping resolve issues as they arise. You are structured, detail-oriented, and pragmatic, with a strong bias for action and outcomes. Reporting to the Director of Digital Delivery, you will work closely with Product Owners, Project Managers (internal and external), Designers, Engineering Managers, QA (internal and external), and client stakeholders to enable predictable delivery and high-quality releases. This role suits someone who thrives in complex environments, is comfortable working across multiple initiatives, and takes pride in bringing clarity to ambiguity. About the role You will be responsible for eliciting, analysing, and documenting business and technical requirements across customer-facing websites and mobile apps, ensuring alignment with customer expectations, platform capabilities, and delivery constraints. You will also support delivery through build, test, and release by working closely with QA teams to clarify intent, resolve ambiguities, and help triage defects. This role suits someone who thrives in complex environments, is comfortable juggling multiple initiatives, and takes ownership from discovery through to delivery. Key Responsibilities Lead requirements discovery through workshops, interviews, and analysis with cinema customers and internal teams Produce clear, structured, and testable artefacts including user stories, acceptance criteria, process flows, and functional specifications Ensure requirements are complete, prioritised, and ready for development before work is committed Act as a bridge between customers, Product, and Engineering to ensure shared understanding and intent Support Product Owners with backlog refinement, scope definition, and prioritisation Work closely with internal and external QA teams to ensure acceptance criteria are testable and understood Support delivery by helping triage bugs, clarify expected behaviour, and problem-solve issues during testing Identify gaps, risks, dependencies, and assumptions early and surface them clearly to delivery leadership Support customer conversations to validate scope, clarify expectations, and align on outcomes Contribute to continuous improvement of BA and delivery practices across the Digital team What success looks like Engineers receive clear, implementation-ready stories with minimal rework Customers are confident that requirements reflect their real business needs Web and mobile deliveries move forward with momentum, not blockage Issues and defects are clarified and resolved quickly during test phases Fewer delivery surprises due to clear scope, assumptions, and constraints Strong collaboration across Product, Delivery, Engineering, and QA Requirements Proven experience as an intermediate or senior level Business Analyst in digital product or platform delivery, ideally web and mobile Demonstrated ability to define clear requirements including user stories and acceptance criteria Experience working closely with Product, Engineering, QA, and Delivery teams Strong experience working in Agile environments using Scrum and or Kanban Strong stakeholder engagement and communication skills Comfortable working directly with customers to gather, align, and validate requirements Confident supporting delivery through build and test, not just upfront discovery Excellent written and verbal communication skills, able to explain complex concepts clearly Highly organised, detail-oriented, with a structured, analytical approach, and outcome-focused Comfortable working across multiple projects and priorities simultaneously Strong working knowledge of Jira and Wrike, with experience using collaboration and modelling tools such as Miro, draw.io, Lucidchart, and Confluence to document and communicate requirements This is a hybrid role with a home and office-based split, requiring regular weekly (2 days per week) attendance in the Cape Town office. We are only considering applicants with an existing right to work in South Africa, without the need for employer sponsorship. About Vista Vista Group is the global leader in providing technology solutions to the international film industry. With brands including Vista, Veezi, Movio, Numero, Maccs, Flicks and Powster, our expertise covers cinema management software; loyalty, moviegoer engagement and marketing; film distribution software; box office reporting; creative studio solutions; and movie, cinema and streaming content discovery. With more than 700 crew based across six main offices, in New Zealand (Auckland headquarters), the USA, the UK, South Africa, the Netherlands, and Mexico, our people are our most important asset. Across the group brands our teams provide market-leading services to clients in more than 100 countries. We are proud of our diversity and have placed a high priority on being an inclusive workplace that is reflective of our clients and communities. It is important to us to foster an environment that empowers people to realise their full potential. We aim to do ‘good things with good people’ and we’re proud to say that more than two decades on that’s exactly what we do every single day. Shared Standards Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy. One Crew We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate Shine a Light We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark Make it Happen We make good things happen as people and as teams through our focus on delivery Chase Great We challenge ourselves and each other to keep improving Benefits You will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture. We have a range of benefits that include: Rest \& Relax Fridays - Finish at lunch time on Friday but get paid for the full day Annual volunteer day Employee Rewards and Benefits with Perkbox Medical Insurance / Medical Aid (after qualifying period) Employee Assistance Programme Service Paid Sick leave 5 days bereavement leave per year On-Site Breakfast Bar If this sounds like you, get in touch to find out more We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.*