Clariness is looking for a Senior Operations Manager (f/m/d) based in Berlin, Hamburg, or Cape Town. - Full-time; unlimited - About the role: The Senior Operations Manager will lead the design and optimization of scalable operational processes across the organization. This role combines process management, cross-functional leadership, and the use of automation and AI to improve efficiency, strengthen operational controls, and support the successful implementation of new business services. As a Senior Operations Manager, you would be responsible for: * Designing, documenting, and continuously improving scalable operational processes, workflows, and controls. * Leading cross-functional initiatives that improve operational efficiency, quality, and performance. * Analyzing operational metrics to identify bottlenecks, risks, and opportunities for improvement. * Supporting the implementation of new business services and operational frameworks through automation and AI. * Serving as a subject matter expert for operational processes and ensuring compliance with regulatory and internal standards. * Training and mentoring team members while promoting operational excellence and best practices. We would like you to have: * Bachelor's degree in Business Administration, Operations, or related field. * 4-6+ years of experience in operations, process management, project management, or another relevant field. * Strong expertise in process mapping, workflow design, and operational documentation. * Proven experience leading cross-functional operational initiatives. * Strong analytical skills and the ability to translate performance data into actionable improvements. * Experience using automation and AI to improve processes, preferably in a regulated or process-driven environment. * Strong stakeholder-management, communication, and problem-solving skills. You may ask now, why should I work for you? Let us give you a few reasons – and you'll learn more during the process. * A varied and exciting job with a lot of personal responsibility in an international company, where you can develop and expand your skills. * Professional and personal development opportunities - incl. personal development budget. * Flexible working hours and mobile working. * Regular team events and open feedback culture. * A versatile field of activity and challenging projects. * A supportive and open company culture, providing the opportunity to collaborate with a diverse and professional team. * Impact healthcare by accelerating medical innovation through improved access to clinical trials, potentially bringing needed treatments to patients faster. How to apply \& what to expect: * Apply via link (CV only; no cover letter required). * Introductory call (30 min) Technical interview Take Home Test Demo Day Decision. * We aim to move promptly and keep you updated at every step. At Clariness, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender, sexual orientation, national origin, disability or age. For more information, feel free to reach out to recruiting@clariness.com. Have we sparked your interest? Would you like to become part of our dynamic, curious, and international culture with plenty of room for your ideas and creativity in an inspiring atmosphere? If so, we look forward to receiving your application with details of your desired salary and possible starting date, preferably via our application portal. Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/
OperationsProcess ManagementManagementLeadershipAutomation+10 more
(Senior) Sales Operations Manager Sales Excellence 📍London · Fixed-term, 12-month contract Please note: this role requires valid right to work in the UK. We're unable to offer visa sponsorship for this position. Team description Sales Excellence is a key driver of SumUp’s Telesales acquisition strategy, playing a central role in defining the channel’s direction, driving performance improvements and coordinating the initiatives needed to turn strategic priorities into measurable business results across Europe. The team works across functions and markets to continuously improve the channel’s key performance metrics, ensuring that strategic decisions translate into tangible improvements in day-to-day execution. For the next year, this role will help drive that agenda forward while the current owner is on parental leave, taking ownership of a portfolio of initiatives focused on improving channel performance, including lead engagement, conversion, pricing compliance and new products adoption. It’s an opportunity to make a visible and immediate impact on a strategically important acquisition channel at SumUp, with clear priorities already in motion and genuine ownership over how initiatives are prioritised, implemented and translated into measurable results across markets. What you'll do Monitor and analyse key Telesales funnel performance metrics across markets. Identify trends and bottlenecks, proactively drive initiatives to address performance gaps, and propose and coordinate improvement solutions. Take ownership of a portfolio of channel initiatives, from setting milestones and managing dependencies through to delivery and follow-up. Partner with Sales leadership, Online Marketing, Product, Infrastructure, Enablement, Pricing and Analytics teams to shape process and tooling changes to improve the sales experience and our commercial offer. Lead change management for new tools, processes and KPIs, including communications, documentation and tracking adoption. Maintain the channel's playbooks, operating processes and feedback loops as its single source of truth Partner with the Sales Leadership to shape and drive the Telesales channel strategy through quarterly planning and ongoing performance reviews, using performance insights and company-wide priorities to define direction, prioritise initiatives and continuously adapt the channel’s agenda. What we’re looking for… Experience in sales operations, commercial operations or revenue operations, ideally with exposure to Telesales or inside-sales channels Strong track record of leading cross-functional initiatives, managing dependencies and driving execution without relying on formal authority Comfort using data, spreadsheets, dashboards and CRM reports (plus basic SQL) to investigate performance trends and inform decisions Experience designing or improving sales processes, playbooks and KPIs, with a good understanding of CRM systems and sales tooling, as well as strong change management and adoption skills Ability to work confidently with AI-enabled tools and automation workflows to spot opportunities and support their rollout Why you should join SumUp 🌎 Opportunity to work with a truly global, multicultural team from our central Covent Garden location, wrapped in historic charm and modern flair. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🏖 Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves 📚 A dedicated annual L&D budget for attending conferences and/or advancing your career through further education 🏥 Health matters: private health insurance, including optical and dental 🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta 💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%) 🛡 Peace of mind: life insurance from MetLife for 2\times your salary Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp. Find Jobs in United Kingdom on Arbeitnow
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE’s Operations strategy team is highly meritocratic, values diversity, invests significant resources in the professional development of its members, and has a record of providing them with career growth opportunities. This function is a training ground for future leadership roles in Operations. About The Industrial Solutions Segment TE operates through two customer facing Segments: The Industrial Solutions Segment (IS) and Transportation Solutions Segment (TS). The Industrial Solutions Segment delivers products and solutions used in a variety of equipment architectures within Data Centres Industrial Automation, Robotics, Battery Energy Storage Systems, EV Charging Infrastructure, Power Transmission, Medical Devices, Aerospace \& Defence, home appliances, and other markets. Our connectivity and sensor solutions allow our customers to meet their current challenges and drive future innovations in their markets. This Operations Strategy Manager will report to the Senior Director Operations Strategy for the Industrial Solutions Segment. This position can be based in most locations in EMEA, with travel expected less than 30% of the time to meet colleagues and clients, attend industry events, etc. This is an opportunity for a talented individual who wants to accelerate his or her career within a leading multinational corporation and build a career within strategy or line roles. As a member of the Industrial Solutions Operations Strategy team, you will contribute to our growth strategy, competitiveness, and operations performance by working on strategic decisions and key business issues. The end goal is to make operations the key reason why we succeed in the market. #jobsEMEAIM Job Requirements * Solve complex operations problems by building a robust hypothesis and plan in collaboration with the business unit teams. * Develop strategies and approaches to fulfill complex operational project assignments in creative and meaningful ways. * Support development of robust strategic plan. * Benchmark and identify key trends across markets, industries, and competitors that affect our operations in various businesses. * Create analytical models to address key operations questions and translate output into clear stories. * Lead the overall fact-based creation and communication process. * Develop playbooks and maturity models to standardize best in class practices and train teams on those topics. * Establish, monitor and coordinate effective execution of various projects using a strong project management framework leading to successful execution. * Contribute to the professional development of larger operations team. What Your Background Should Look Like * Bachelor’s degree in business, economics, finance or engineering with 13+ years’ experience including Operations experience in a manufacturing environment and 3+ years in consulting. Master's degree in Business Administration (MBA) preferred. * Experience in strategy formulation and implementation within a complex organization. * Experience in managing strategy and strategy implementation projects through their lifecycles. * Experience working at a top tier General Management Consulting Firm and serving diversified industrials or high-tech clients. * Having work experience in manufacturing of 5 years focused on problem solving and process development or supply chain will be an added advantage. Problem Solving, Analytics, Work Structure and Management, and Communications * Ability to structure and solve complex problems using a hypothesis-driven approach. * Ability to structure work, manage strategy projects, and provide thought leadership to the team members. * Proficient in sourcing and analyzing complex data. * Clear and concise oral and written communication - ability to synthesize and effectively communicate key messages. * Excellent active listening skills. * Thought leadership and business sense. * Ability to architect and create insights through strategy tools, frameworks, and processes. People, Teamwork and Leadership * Experience managing individual contributors. * Able to work effectively at all levels in an organization. * Able to work with and through others and to influence others to move toward a common vision or goal. * Being hands-on, staying connected to the ongoing strategy deployment and helping manage implementation when necessary. * Strong relationship builder. * Executive presence; not through arrogance, but rather collaboration and influence. * High cross-cultural awareness. * Orientation towards people development, tailoring projects and work priorities to help nurture talent and extended through regular coaching and feedback. Passion and Drive * Drive to create a safer, sustainable, productive and connected future. * Passion for technology * Intellectual curiosity to ask probing questions, make discoveries and always continue to learn. * Drive to find the right answer. * Intellectual rigor. About Te Connectivity TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter). What Te Connectivity Offers We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! * Competitive Salary Package * Performance-Based Bonus Plans * Health and Wellness Incentives * Employee Stock Purchase Program * Community Outreach Programs / Charity Events * Employee Resource Group IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
Now As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description =================== As the Senior Manager, Marketing \& Commercial Operationsfor Waters Advanced Diagnostics Canada, you will provide strategic leadership for the Canadian Advanced Diagnostics business, shaping and executing the commercial vision that drives sustainable growth, market expansion, and customer engagement across the country. As a key member of the leadership team, you will define and lead the overarching marketing strategy, translating business objectives into impactful, outcomes-based programs that strengthen market presence, enhance customer value, and deliver measurable commercial results. In this highly visible role, you will serve as the primary Canadian representative within North American and Worldwide Marketing forums, ensuring alignment between global initiatives and local market needs while advocating for the Canadian business. Working in close partnership with Sales, Business Operations, Finance, and global stakeholders, you will drive financial performance, optimize commercial effectiveness, and identify opportunities to accelerate growth across the portfolio. This role is leading and developing a team of six professionals across marketing, service operations, and contracts. You will foster a high-performing culture through coaching, mentorship, and talent development while driving strategic execution and operational excellence. This opportunity is ideal for an experienced marketing leader with a proven track record of building teams, executing impactful marketing strategies, and delivering results within the Canadian healthcare and diagnostics market. Job Responsibilities : * Defining, validating and implementing marketing strategies that identify compelling solutions for Canadian (or Provincial) market. Ensuring individual platform strategy is integrated into a broader Healthcare strategy with relevance to executive stakeholders. * Leading the integration of Global \& NA Waters initiatives into ADx Canada marketing activities including The Waters Way of Marketing planning process. * Mentoring and coaching ADx marketing team, assessing capabilities and gaps to achieve strategic goals and set plans to manage and mitigate. * Communicating success and learnings from the Canadian market development activity to the broader WW ADx marketing teams to ensure alignment and leverage of NA \& WW resources. * Leading the execution of the Canadian strategic planning process and working in collaboration with sales leader to define the tactical and execution plan. * Managing and coordinating marketing input to forecasting process. Monitoring and analyzing the evolution of sales and GP performance. Developing and implementing corrective actions where necessary. * Organizing, coordinating and implementing product and solutions launch activities: product evaluation, promotional campaign, sales support tools, pricing approach, country roll out, training program, opening inventory and logistic criteria. * Maintaining and developing product line expertise in terms of: customer needs, marketing trends, products, technologies, applications and competition. * Maintaining effective KOL (Key Opinion Leaders) network. * Working with BU Leader, Finance, Marketing Team and Sales to build annual budgets and quarterly forecasts as well as Annual Strategy Reviews * Representing ADx Canada at NA \& WW and regional marketing meetings to ensure a collaborative and synergistic relationship across business units. Education and Experience required: * Bachelor of Science or Business Degree required. MBA preferred. * 7 years of marketing/product management healthcare experience, in the capital medical device space strongly preferred, with a strong understanding of the Life Sciences Segment (Clinical Diagnostics and/or Research). * Knowledge of Canada's healthcare regulations, standards, and compliance requirements. * Proven and direct experience in developing and executing marketing plans and managing a team. * Financial business acumen with direct experience in forecasting with proven track record of achieving and exceeding financial targets. * Proficient with MS office tools (Outlook, Word, Excel, PowerPoint) required, and Salesforce preferred. * Bilingual French (read write speak) an asset. * Travel 10% or as needed in Canada and/or US. Knowledge and Skills required: * Strong leadership, communication, and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. * Strategic marketer with a proven ability to translate market insights into effective, results-driven initiatives. * Strong business acumen and customer focus, with experience engaging directly with customers and key decision-makers. * Entrepreneurial mindset with demonstrated creativity, innovation, and strategic vision. * Proven ability to lead, coach, mentor, and develop high-performing teams. * Effective at managing multiple priorities and delivering results in a fast-paced, deadline-driven environment. * Excellent negotiation, communication, and presentation skills. * Demonstrated expertise in strategic marketing, portfolio management, and commercial execution. * Strong analytical capabilities with the ability to leverage market research, customer insights, and data analytics to inform business and marketing strategies. * Proven success in market planning, commercialization, and sales enablement to drive business growth and sales effectiveness. * Collaborative leader with a track record of working effectively across cross-functional teams to foster a customer-centric culture with a strong bias for action. Why Join Us? ================ To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visithttps://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. Required Skills Optional Skills . Primary Work Location ========================= CAN Mississauga - Derry Road West Additional Locations ======================== Work Shift ==============
Hi, Future Homie! At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team. We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in? Your impact starts here As our Senior Marketing Operations Manager, you will make sure marketers get the data they need quickly and reliably, in a form they can use. You will work daily with Growth, Lifecycle, Analytics, Data Engineering, and Product, and you will be someone both marketers and engineers want to work with. This is a hands-on, technical role for a builder who is comfortable with integration work and uses AI to change how work gets done. What you'll own Marketing data access * Understand what data every marketer needs, where it lives, and where the gaps are, and be the front door for getting it delivered quickly. * Build self-serve paths for common needs such as segments and audiences, and test implementations end to end with Lifecycle and Engineering. Pipelines and integrations * Build and maintain data flows between our product and data systems and our marketing and ad tools (Iterable, Amplitude, Salesforce, Meta CAPI, Google Ads, Apple Search Ads), including conversion signal quality, identity resolution, and deduplication. * Partner with RevOps on Salesforce, sending marketing data in and bringing key events back. Monitoring, quality, and documentation * Monitor key data flows and catch problems before marketers do. Make sure the data feeding attribution is accurate. You will not build the attribution model. * Own data governance and documentation: definitions, naming, UTM standards, playbooks, and intake processes. Marketing systems and enablement * Serve as technical owner of the marketing stack, resolve lifecycle and advertising requests directly, and implement tags for new channels and partners. Project ownership and partnership * Own projects end to end, plan ahead with Lifecycle so Engineering inputs are identified early, and recommend simplifying redundant tools as our stack evolves. * Use AI for documentation, QA, anomaly detection, and workflow automation. The foundation for success * 5 to 8 years in marketing operations, marketing technology, go-to-market engineering, or marketing data roles. * A track record of building the connectors, pipelines, or processes that make product and engineering data usable by marketing. * Strong SQL and comfort with APIs, webhooks, and event schemas. Scripting (Python or JavaScript) is a plus. * Range across lifecycle and automation tools (for example Iterable, Braze, Customer.io, HubSpot, or Marketo), event or CDP tools (Amplitude, Segment, or similar), and a data warehouse. We value breadth over deep expertise in a single vendor. Familiarity with Salesforce. * Working knowledge of pixels, tags, UTMs, ad platform conversion APIs, and identity resolution. * AI fluency: you use AI in real work, or can clearly describe how you would apply it and verify the result. * A strong collaborator who can translate between technical and non-technical colleagues, and who builds trust with both. * A self-starter who has inherited a messy environment, made a plan, and executed without waiting to be told what to do. Nice to have: paid acquisition data experience, exposure to Hotjar or AI search visibility tools such as Profound, and a go-to-market engineering background. This role is probably not for you if * You are looking for a clean, fully documented environment and a large team around you from day one. * Your strength is building and launching campaigns. This role is about the data and systems underneath them. * You prefer to hand off technical work and manage others rather than build it yourself. We need a doer right now. What you'll gain * Ownership of a mission-critical data and systems layer that every marketer depends on. * Visibility across the go-to-market organization and a real say in how we scale. The Homie Way - These principles guide everything we do—from how we work and make decisions to how we show up for each other. * Be Customer Obsessed – Solve problems with empathy and creativity. * Move Fast, Learn Fast – Experiment, take action, and grow every day. * Own Your Impact – Think big, focus on what matters, and make decisions you stand behind. * Master Your Craft – Excellence fuels impact—show up, step up, and make your mark. * Win Together – Put goals over roles, lead with trust, and connect to our mission and each other. What We Offer (United States) * Ownership \& Financial Security: Stock options + 401(k) with 4% match * Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options * Paid Time Off: Flexible PTO + company holidays + designated focus periods * AI access, for real: We invest in builders and believe that curiosity shouldn't have a paywall. That means you'll have access to paid AI tools with minimal restrictions, so you can build, experiment, and level up your craft. * Family Support: Up to 12 weeks of paid parental leave (after 6 months of service) * Protection Plans: Life insurance + short/long-term disability coverage * Work Your Way: Work From Anywhere Month + meeting-free weeks yearly * Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days * Our Hybrid Rhythm: We believe collaboration drives impact. That’s why Tuesday and Wednesday are our required in-office days—a time to move faster as a team, build deeper connections, make better decisions, and build together. What We Offer (Canada) * Ownership \& Savings: Stock options + TFSA/RRSP with 4% company match * Health \& Wellness: Comprehensive medical, dental, and vision for you and your dependents * Paid Time Off: Flexible PTO + company holidays + designated focus periods * AI access, for real: We invest in builders and believe that curiosity shouldn't have a paywall. That means you'll have access to paid AI tools with minimal restrictions, so you can build, experiment, and level up your craft. * Family Support: Maternity/Parental Leave EI top-up support offered (after 6 months of service) * Work Your Way: Work From Anywhere Month + meeting-free weeks yearly * Protection Plans: Life insurance + short/long-term disability coverage * Workspace Perks: Meals provided, team offsites, and Customer Days * Our Hybrid Rhythm: We believe collaboration drives impact. That’s why Tuesday and Wednesday are our required in-office days—a time to move faster as a team, build deeper connections, make better decisions, and build together. What to Expect During the Interview Process * Meet the Talent Acquisition team, Rachel U. * Meet the Hiring Manager, Volodymyr G. * Participate in a Talent Showcase * Meet the CMO, Matt M. * Background Check + Offer Stage * Welcome to the team, Homie Belonging at Homebase - We're committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms—so if you're excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply! Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. Hey, We’re Homebase Homebase is the everything app for hourly teams—built to simplify the day-to-day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 150,000 small (but mighty) businesses rely on us to make work radically easier. Together, we’ve tracked over a billion hours for 2M+ workers—and we’re just getting started. At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know—we’re committed to ensuring fair and equitable access for all. Compensation Range: $170K - $200K
<h1 data-path-to-node="3,0">Senior Product Marketing Manager, Marketing & Operations Audiences </h1> <p><span class="" data-path-to-node="3,1"><sup class="superscript"></sup></span></p> <p id="p-rc1636558c219d46fd-339" data-path-to-node="4"><span data-path-to-node="4,0">The Asana Product Marketing team fuels business growth and builds a brand customers love by creating campaigns and content to attract new accounts and inspire current ones to grow with us</span><span class="" data-path-to-node="4,1"><sup class="superscript"></sup></span><span data-path-to-node="4,2">. We're looking for a Senior Product Marketing Manager to join our Solutions and Audience Marketing team in Vancouver to own how Asana shows up to Marketing and Operations leaders and practitioners</span><span class="" data-path-to-node="4,3"><sup class="superscript"></sup></span><span data-path-to-node="4,4">. In this role, you will go deep on these buyers and their daily workflows, turning that knowledge into messaging, field-enablement assets, and net-new acquisition campaigns that expand our pipeline</span><span class="" data-path-to-node="4,5"><sup class="superscript"></sup></span><span class="" data-path-to-node="4,6">. You will also own the narrative for innovative capabilities like Agentic Work Management, partnering close<span class="citation-18250 citation-18251 citation-end-18251">ly with Core PMM, Product, and Sales teams<sup class="superscript" data-turn-source-index="1"></sup></span><span class="citation-18250 citation-end-18250"><sup class="superscript" data-turn-source-index="2"></sup></span></span><span class="" data-path-to-node="4,7"><sup class="superscript"></sup></span><span class="" data-path-to-node="4,8"><span class="citation-18248 citation-18249 citation-end-18249">.<sup class="superscript" data-turn-source-index="3"></sup></span><span class="citation-18248 citation-end-18248"><sup class="superscript" data-turn-source-index="4"></sup></span></span> </p> <p id="p-rc1636558c219d46fd-340" data-path-to-node="5"><span class="" data-path-to-node="5,0"><span class="citation-18246 citation-18247 citation-end-18247">This role is based in our Vancouver office with an office-centric hybrid schedule<sup class="superscript" data-turn-source-index="5"></sup></span><span class="citation-18246 citation-end-18246"><sup class="superscript" data-turn-source-index="6"></sup></span></span><span class="" data-path-to-node="5,1"><sup class="superscript"></sup></span><span class="" data-path-to-node="5,2"><span class="citation-18244 citation-18245 citation-end-18245">. The standard in-office days are Monday, Tuesday, and Thursday<sup class="superscript" data-turn-source-index="7"></sup></span><span class="citation-18244 citation-end-18244"><sup class="superscript" data-turn-source-index="8"></sup></span></span><span class="" data-path-to-node="5,3"><sup class="superscript"></sup></span><span class="" data-path-to-node="5,4"><span class="citation-18242 citation-18243 citation-end-18243">. Most Asanas have the option to work from home on <sup class="superscript" data-turn-source-index="9"></sup></span><span class="citation-18242 citation-end-18242">Wednesdays<sup class="superscript" data-turn-source-index="10"></sup></span></span><span class="" data-path-to-node="5,5"><sup class="superscript"></sup></span><span class="" data-path-to-node="5,6"><span class="citation-18241 citation-end-18241">. Working from home on Fridays depends on the type of work you do and the teams with <sup class="superscript" data-turn-source-index="11"></sup></span>which you partner</span><span class="" data-path-to-node="5,7"><sup class="superscript"></sup></span><span data-path-to-node="5,8">. If you're interviewing for this role, your recruiter will share more about the in-office requirements</span><span class="" data-path-to-node="5,9"><sup class="superscript"></sup></span><span data-path-to-node="5,10">.</span> </p> <h1 data-path-to-node="6,0">What you’ll achieve</h1> <p><span class="" data-path-to-node="6,1"><sup class="superscript"></sup></span></p> <ul data-path-to-node="7"> <li> <p id="p-rc1636558c219d46fd-341" data-path-to-node="7,0,0"><span data-path-to-node="7,0,0,0">Own the audience strategy, messaging, and positioning for Marketing and Operations buyers, aligning audience narratives with Asana's broader company positioning and revenue goals</span><span class="" data-path-to-node="7,0,0,1"><sup class="superscript"></sup></span><span data-path-to-node="7,0,0,2">.</span> </p> </li> <li> <p id="p-rc1636558c219d46fd-342" data-path-to-node="7,1,0"><span data-path-to-node="7,1,0,0">Develop deep subject matter expertise on target buyer personas, uncovering insights into their workflows, team structures, tooling budgets, KPIs, and software evaluation criteria</span><span class="" data-path-to-node="7,1,0,1"><sup class="superscript"></sup></span><span data-path-to-node="7,1,0,2">.</span> </p> </li> <li> <p id="p-rc1636558c219d46fd-343" data-path-to-node="7,2,0"><span data-path-to-node="7,2,0,0">Create compelling content across the entire buyer journey, ranging from core narratives and web copy to whitepapers, product demos, and customer-facing presentations</span><span class="" data-path-to-node="7,2,0,1"><sup class="superscript"></sup></span><span data-path-to-node="7,2,0,2">.</span> </p> </li> <li> <p id="p-rc1636558c219d46fd-344" data-path-to-node="7,3,0"><span data-path-to-node="7,3,0,0">Partner cross-functionally with Core PMM and Product teams to translate Agentic Work Management capabilities (including prebuilt AI Teammates and no-code automations) into clear, persona-specific value propositions</span><span class="" data-path-to-node="7,3,0,1"><sup class="superscript"></sup></span><span data-path-to-node="7,3,0,2">.</span> </p> </li> <li> <p id="p-rc1636558c219d46fd-345" data-path-to-node="7,4,0"><span data-path-to-node="7,4,0,0">Equip sales and customer-facing teams with high-impact enablement tools, such as competitive battlecards, discovery guides, customer proof points, and pitch decks</span><span class="" data-path-to-node="7,4,0,1"><sup class="superscript"></sup></span><span data-path-to-node="7,4,0,2">.</span> </p> </li> <li> <p id="p-rc1636558c219d46fd-346" data-path-to-node="7,5,0"><span data-path-to-node="7,5,0,0">Collaborate closely with the Campaigns team to architect and execute new-logo acquisition campaigns that generate net-new qualified pipeline</span><span class="" data-path-to-node="7,5,0,1"><sup class="superscript"></sup></span><span data-path-to-node="7,5,0,2">.</span> </p> </li> <li> <p id="p-rc1636558c219d46fd-347" data-path-to-node="7,6,0"><span data-path-to-node="7,6,0,0">Partner across the organization to identify customer champions and showcase stories highlighting how Marketing and Ops teams drive measurable outcomes with Asana</span><span class="" data-path-to-node="7,6,0,1"><sup class="superscript"></sup></span><span data-path-to-node="7,6,0,2">.</span> </p> </li> <li> <p id="p-rc1636558c219d46fd-348" data-path-to-node="7,7,0"><span data-path-to-node="7,7,0,0">Champion the voice of the customer by channeling market insights and buyer feedback directly into product roadmap and positioning decisions</span><span class="" data-path-to-node="7,7,0,1&q
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Smarsh is looking for a Senior Manager of Sales Strategy \& Operations to own Sales Ops for our International and Channel segments — two of our most complex, nascent, and highest-growth-opportunity segments. You'll own the full Sales Ops stack end to end, and you'll do it with a team: two direct reports from day one, with room to grow as these segments scale. This role requires real autonomy. You'll partner with the VP of Channel Sales (US-based) and the VP of International Sales (UK-based), which means operating comfortably across time zones and building trust with a US-based leadership culture while representing the realities of international and partner-led selling. The ideal candidate is as comfortable setting multi-quarter strategy as they are rolling up their sleeves to build, fix and analyze. How will you contribute? Sales strategy \& planning * Own annual and in-year planning for International and Channel: territory and partner coverage design, account/partner segmentation, quota setting, and capacity planning. * Translate segment strategy into operating plans and priorities in close partnership with the VP of Channel Sales and VP of International Sales. * Navigate the added complexity of these segments — multi-region/currency dynamics for International, and co-sell, deal registration, and partner incentive structures for Channel. Forecasting, pipeline \& revenue cadence * Run forecasting and pipeline management for both segments, including the added layer of partner-sourced and partner-influenced pipeline. * Build and maintain the operating rhythm — pipeline reviews, forecast reviews, QBRs — adapted to work across US and London time zones. * Partner with Deal Desk, Finance, and Commissions on deal structuring, channel incentive design, and quota attainment for your segments. Reporting, analytics \& business reviews * Build the reporting and dashboards that give both VPs a trusted, real-time view of pipeline, forecast, and partner/channel performance. * Use cohort, funnel, and partner-productivity analysis to explain what's driving — or blocking — growth in these nascent segments, and recommend what to do about it. * Own the analytics behind monthly and quarterly business reviews for International and Channel. Cross-functional \& systems partnership * Partner with Enterprise Applications to translate International and Channel Ops needs (e.g., partner portals, multi-currency reporting, deal registration workflows) into systems requirements and roadmap priorities. * Build strong working relationships with Finance, Legal, and Marketing on the cross-border and partner-specific considerations these segments carry. * Represent International and Channel needs in global Sales Ops forums, influencing shared processes and tooling without owning them outright. AI \& process innovation * Bring an AI-first mindset to two segments that are still establishing their operating model — this is a chance to build the right processes from the start rather than retrofit them. * Identify where AI and automation can improve forecast accuracy, partner/deal hygiene, and seller and partner productivity. Team leadership * Hire, coach, and develop a team (and grow it over time) across International and Channel Ops. * Set clear priorities, operating standards, and growth paths for your team. What will you bring? Required Qualifications * 7+ years of experience in Sales Operations, Revenue Operations, or a closely related GTM function, ideally in B2B SaaS, including 3+ years as a people manager. * Experience supporting international and/or channel/partner sales motions, including the added complexity of multi-region or partner-led selling. * Deep, hands-on experience with Salesforce or a comparable CRM, including reporting and dashboard build. * Strong analytical skills — comfortable building models and pipeline/forecast analysis independently. * Demonstrated ability to operate autonomously and partner effectively with US-based stakeholders and time zones. * Experience partnering with VP-level stakeholders and driving alignment without direct authority. Preferred Qualifications * Experience designing channel/partner incentive structures or deal registration processes. * Experience with multi-currency or cross-border reporting and compliance considerations. * Background in management consulting or investment banking, particularly with an MBA. What do we offer? * Private Health Insurance * Enhanced Assistance Program * Employee Dental Plan * Group Life Assurance (GLA) * Wellness Reimbursement * Pension employer match * Internet Allowance About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Overview At Microsoft AI, we are focused on accelerating the development and deployment of AI technologies that empower people and organizations to achieve more. We are on a mission to train the world's most capable AI frontier models, pushing the boundaries of scale, performance, and product deployment for Microsoft AI models. As a fast-moving, startup AI lab within Microsoft, our team operates with a strong bias for action, embracing rapid growth, continuous innovation, and operational excellence. We're seeking a Senior Business Operations Program Manager to play a critical role in enabling the daily operations of a fast-growing organization. You will provide day-to-day technical support for internal and 3 rd party tools used by the team, identify automation opportunities, and improve processes to optimize ongoing support and large-scale migration tasks. Candidates that thrive at MAI Bring order and clarity to ambiguous situations. Look for opportunities to automate repetitive work. Have a strong bias toward action and problem solving. Balance strategic thinking with operational excellence. Build trust through reliability, communication, and execution. Enjoy partnering across technical and non-technical teams. Continuously seek ways to improve systems, tools, and employee experiences. Responsibilities Own collaboration and operational tooling Support and administer collaboration platforms including Microsoft Teams, Slack, Linear, and other operational systems used by the organization. Manage day-to-day operational requests, access management, workspace hygiene, channel governance, and process documentation. Partner with engineering, IT, security, and business operations teams to address tooling issues and improve user experience. Monitor platform health, identify process gaps, and drive continuous improvements across collaboration environments. Drive automation and operational scale Identify opportunities to reduce manual effort through automation, workflows, integrations, and process improvements. Design and implement scalable solutions that improve operational efficiency across business and engineering teams. Partner with stakeholders to document requirements and deliver automation that improves accuracy, visibility, and execution. Establish sustainable operational processes that support the organization's continued growth. Required Qualifications Bachelor's Degree in Business, Operations, Information Systems, Technology, or related field and 5+ years of program management, business operations, workplace operations, systems administration, or related experience. 3+ years experience with Microsoft Teams, Slack administration, workflow automation, or enterprise collaboration platforms. 3+ years experience designing workflows, AI agent based automations, or process improvements that drive measurable efficiency gains. Strong analytical, organizational, and communication skills. Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications Experience with Autocad or similar CAD software Experience working with data visualization, reporting, and operational dashboards. Experience supporting rapidly growing technical or engineering organizations. Demonstrated ability to influence across teams without direct authority. Business Management IC5 - The typical base pay range for this role across United Kingdom is £ 70,300.00 - £ 133,900.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html " target="_blank">https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html'>https:/… Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Find more English Speaking Jobs in United Kingdom on Arbeitnow
bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you. Your Role bunch is around 155 people across Berlin, London, and Amsterdam, and Luxembourg, on the way to roughly 200 in 2027. That means four legal entities, four payroll providers, different sets of people systems to reconcile, different compliance environments. Right now our People operations run 50% on effort. We want them to run mostly on systems. We also want our people data to be trustworthy enough that headcount, attrition, and hiring numbers are the same in every room they're quoted in. This person will own the operational and data backbone that the rest of the People function depends on. Your role Take full, end-to-end ownership of core People Operations topics — including onboarding, offboarding, contracts, leaves, absence, payroll, immigration cases and documentation — from decision-making through execution. Design, build, and roll out automated, AI-supported workflows and integrations across our tools — including Personio (HRIS) and Notion — to eliminate manual work and connect our systems. Coordinate monthly payroll across Germany, the UK and the Netherlands and in the near future, Luxembourg, with our external providers. You own data accuracy, deadlines and the provider relationships — the providers own the processing. Maintain the compliance calendar and the documentation behind it, working with external counsel where local employment law is involved. Manage and support our full workforce across multiple contract types and locations, ensuring correct setup, documentation, and ongoing administration for each. Be the first line for employee questions on policy, contracts, leave and benefits — and steadily reduce that volume by making the answers self-serve in our handbook. Own the documentation and record-keeping behind employee relations cases: case files, timelines, correspondence. Proactively identify gaps and inefficiencies in our People Operations processes, and independently drive improvement projects from idea through implementation. Maintain accurate, up-to-date HRIS data as a reliable single source of truth, and support strategic reporting and people analytics to inform business decisions. About You 5+ years of experience in People Operations or HR administration , ideally in a fast-paced, international or scaling startup environment Proven end-to-end ownership of operational topics across the employee journey A strong track record in automation , including designing and implementing workflow integrations or AI-supported solutions in an HR or operations context Strong data literacy : you can build reliable reports, spot inconsistencies and investigate until the numbers are trustworthy Experience supporting a varied, international workforce across different contract types, legal entities, locations and working models Knowledge of German employment law and compliance requirements ; UK or Luxembourgish employment law is a plus Payroll coordination experience with external providers in at least one European country, owning accurate inputs, deadlines and provider relationships Hands-on ownership of an HRIS — Personio ideally, or a comparable system you have configured and maintained — plus confidence connecting tools such as Notion to build efficient workflows Excellent judgment and communication skills , with the ability to act as a trusted advisor to employees, managers and senior stakeholders Fluency in English; German is a plus. Your mindset Own it: You take responsibility for outcomes, manage competing priorities and keep your work, decisions and commitments clearly documented and on track Aim for impact: You look beyond the immediate request, prioritise what moves the needle and remove recurring work through better processes, automation and self-service Empower others: You are professional yet personable, a trusted, approachable partner who communicates clearly, protects confidentiality and holds boundaries with care Always be curious: You question inefficient ways of working, think through edge cases and keep learning across systems, data and changing compliance requirements Enjoy the ride: You bring warmth, resilience and positive energy, helping people feel supported even when the topic is stressful or sensitive Detail-obsessed, in a good way: You get genuine satisfaction from accurate records, correctly filed documents and carefully tracked deadlines, because you know that is where compliance and trust are won or lost. Workplace & benefits Customizable benefits package covering wellbeing, sport, mobility, food and more 28 days of vacation, plus two company days and local public holidays Remote-flexible hybrid work with three days per week in the office Up to 6 remote calendar weeks per year A great tech and work setup Work with a diverse team of 150+ bunchies from 40+ countries, with leaders who are best-in-class in their domains Interview process Intro call (30 min) — Senior People Business Partner. Your background, the role, mutual fit Hiring manager interview (60 min) — Joana, People Lead. Scope, experience, how you work Practical Case (90 min) — a real problem from our stack, discussed together with a white board Final Round: Stakeholder conversations (2x30 min) — Finance & Legal and Co-Founder About bunch bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management. We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it. At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us. Find Jobs in Germany on Arbeitnow
Accountabilities Commercial Analytics & Market Intelligence Lead the analysis of market opportunities, sales performance, pipeline health, and customer penetration to identify growth opportunities and improve commercial effectiveness. Develop actionable insights to support territory planning, account prioritization, sales strategies, and resource allocation. Partner with Marketing to build and improve market visibility models that guide investment decisions and commercial planning. Analyze installed-base data to identify expansion opportunities, evaluate competitive positioning, and develop targeted growth initiatives. Monitor industry trends, customer adoption patterns, and market dynamics to inform strategic decisions. Revenue Forecasting & Sales Operations Planning Develop and maintain revenue forecasts using pipeline data, historical performance, market intelligence, and sales trends. Collaborate with Supply Chain, Manufacturing, and Product teams to translate commercial demand forecasts into production and operational planning requirements. Support demand forecasting at product and component levels, particularly for new products and offerings with long lead times. Identify potential supply risks, shortages, and capacity constraints that could affect revenue realization and customer commitments. Work with Sales Leadership to improve pipeline visibility, opportunity accuracy, funnel governance, and forecast reliability. Continuously refine forecasting methodologies using advanced analytics, predictive techniques, and scenario modeling. Business Intelligence & Analytics Design, develop, and enhance scalable reporting and business intelligence solutions by integrating data from CRM, market intelligence, pricing, financial, and operational systems. Build self-service analytics capabilities that improve transparency, accountability, and data-driven decision-making across teams. Analyze complex datasets and translate findings into practical recommendations, business insights, and executive-level presentations. Establish and maintain data governance standards, reporting definitions, and quality controls to ensure consistent, reliable commercial reporting. Lead root-cause investigations and data quality improvement initiatives across commercial systems. Partner with cross-functional stakeholders to identify reporting needs, develop analytics solutions, and improve business processes. Pricing & Commercial Performance Support pricing strategy development through market analysis, margin assessments, and deal-level evaluations. Maintain commercial pricing data, price books, and supporting analytical tools to ensure accuracy and consistency. Evaluate pricing effectiveness and identify opportunities to improve revenue generation, margins, and overall profitability. Collaborate with Sales, Marketing, Finance, and Product teams to assess commercial initiatives, develop business cases, and support strategic decisions. Requirements A bachelor's degree in Business, Analytics, Finance, Economics, Engineering, Statistics, Mathematics, Data Science, or a related field. A master's degree, MBA, or master's qualification in analytics is preferred. At least eight years of progressively responsible experience in Revenue Operations, Sales Operations, Commercial Analytics, Business Intelligence, Forecasting, or a related discipline. Professional experience in medical devices, healthcare technology, life sciences, diagnostic imaging, capital equipment, or a comparable industry. Demonstrated success supporting executive leadership through strategic analytics, business insights, performance management, and data-driven recommendations. Proven expertise in sales pipeline management, revenue forecasting, revenue planning, funnel governance, and executive reporting. Advanced proficiency in Microsoft Excel, SQL, Power BI, Tableau, and other data analysis and visualization tools. Strong understanding of commercial operations, CRM platforms, sales processes, pricing frameworks, and the key drivers of revenue and profitability. Experience developing forecasting methodologies, scenario models, and predictive analytics to support commercial and operational planning. Excellent analytical, critical-thinking, and problem-solving skills, with the ability to interpret complex data and translate findings into clear business recommendations. Strong communication and presentation skills, including the ability to explain analytical insights to senior leaders and non-technical stakeholders. Proven ability to influence stakeholders, build alignment, and lead cross-functional initiatives involving Sales, Marketing, Supply Chain, Manufacturing, Finance, and Product teams. Experience with CRM platforms such as Salesforce, SAP Cloud for Customer, Microsoft Dynamics, or equivalent systems is an asset. Knowledge of Sales and Operations Planning (S&OP), Integrated Business Planning (IBP), demand planning, and supply planning processes is preferred. Experience combining third-party market intelligence, customer information, and internal performance metrics to inform commercial strategy. Familiarity with healthcare reimbursement, Group Purchasing Organizations (GPOs), Integrated Delivery Networks (IDNs), channel distribution models, and healthcare market analytics is an advantage. Experience developing enterprise-level KPI frameworks, data governance models, reporting standards, and performance management processes is desirable. Familiarity with Python, R, Alteryx, or similar tools for analytics automation, predictive modeling, and forecasting is an asset. Benefits Competitive compensation: Annual salary range of USD $120,000–$140,000, as stated in the original posting. The final offer may depend on experience, industry knowledge, technical and communication skills, and geographic market factors. Compensation for the Canadian-based role should be confirmed with the hiring team. Remote work: The original posting identifies a remote work location, offering flexibility in the work arrangement. The precise arrangements for candidates based in Canada should be confirmed. Strategic leadership opportunity: Influence revenue growth, commercial planning, pricing, and business performance at a senior level. Cross-functional collaboration: Partner with commercial, financial, operational, and product leaders on high-impact business initiatives. Advanced analytics exposure: Work with business intelligence platforms, predictive analytics, forecasting methodologies, and integrated commercial data. Industry impact: Contribute to commercial strategies supporting medical technologies and healthcare solutions. Professional development: Strengthen expertise in revenue operations, commercial analytics, executive reporting, and strategic decision-making. Travel expectations: The original posting indicates approximately 0–30% travel, subject to confirmation for the Canadian-based arrangement. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
UnifyCX is looking for an extraordinary Senior Operations Manager to join our motivated and ambitious team in South Africa. Come be part of our growing operations and help shape the future of our newest location! What Will You Do? As a Senior Operations Manager (SOM), you will oversee the day-to-day performance and strategic direction of multiple accounts or lines of business within our contact center operations in South Africa. You will lead and develop Operations Managers and Team Leaders, ensuring that our teams consistently deliver exceptional customer experiences while meeting client expectations and business objectives. You will serve as a key partner to our clients, building strong relationships, understanding their business priorities, and translating operational performance into meaningful improvements. You will be responsible for driving account-level performance, profitability, operational efficiency, and employee engagement while ensuring that our operations are positioned for sustainable growth. This role requires a strong balance of strategic thinking and hands-on operational leadership. You will analyze business performance, identify opportunities for improvement, develop leadership talent, and build the operational structure needed to support new programs, account growth, and long-term business success. Key Responsibilities Operational Leadership and Performance: * Oversee the day-to-day operations of multiple accounts or lines of business, ensuring consistent performance against client expectations and UnifyCX operational goals. * Lead, coach, and develop Operations Managers and Team Leaders, holding them accountable for performance, employee engagement, and operational results. * Drive account-level performance across key performance indicators (KPIs), including service levels, quality, productivity, customer satisfaction, and other metrics defined by client agreements. * Develop and implement operational strategies and action plans to address performance gaps, improve efficiency, and achieve business objectives. * Establish and maintain operational processes, performance standards, and accountability structures that support consistent execution across accounts. Client Partnership And Business Reviews * Serve as a key point of contact for clients, building strong relationships and maintaining a clear understanding of their business needs and priorities. * Lead regular internal and client-facing business reviews to present operational performance, financial results, risks, and improvement initiatives. * Translate performance data and customer insights into actionable recommendations that improve service delivery and strengthen client partnerships. * Proactively communicate operational challenges, performance risks, and business opportunities to clients and internal stakeholders. * Partner with clients and internal leadership to support program expansion, new business initiatives, and operational changes. Financial Performance And Business Management * Own and drive account-level profitability and financial performance, including revenue, labor costs, operating expenses, and overall P\&L. * Identify opportunities to improve cost efficiency, optimize resource utilization, and strengthen account profitability without compromising service quality. * Partner with Finance and Workforce Management to review financial forecasts, staffing requirements, and budget performance. * Develop and execute strategies to meet or exceed financial targets while maintaining operational excellence. * Monitor business performance and implement corrective actions when financial or operational results fall below expectations. Leadership Development And Employee Engagement * Build a strong leadership pipeline by identifying, coaching, and developing high-potential Operations Managers, Team Leaders, and support staff. * Establish a culture of accountability, continuous improvement, collaboration, and employee development. * Drive employee engagement, retention, and recognition initiatives that promote a positive and supportive workplace. * Ensure that leaders conduct effective coaching sessions, performance reviews, team huddles, and employee development discussions. * Support succession planning and organizational readiness to ensure operational continuity as the business grows. Resource Planning And Operational Continuity * Partner with Workforce Management and Recruiting to align staffing plans, hiring priorities, and operational capacity with client demand. * Ensure adequate leadership and support coverage to maintain business continuity across accounts. * Support the implementation and launch of new programs, including recruitment, training, operational readiness, and transition to steady-state operations. * Develop scalable operational structures and processes that support business growth, new client launches, and account expansion. * Monitor staffing, attrition, attendance, and capacity risks, implementing appropriate action plans to maintain operational stability. Quality, Compliance, And Risk Management * Ensure compliance with company policies, client requirements, contractual obligations, and applicable South African employment and business regulations. * Establish and maintain operational controls, quality standards, and performance management processes across accounts. * Partner with Quality, Training, HR, and other support functions to address performance gaps, compliance concerns, and operational risks. * Ensure that corrective actions are implemented promptly and that recurring issues are addressed through sustainable solutions. * Promote a culture of ethical conduct, accountability, and continuous improvement. Process Improvement And Strategic Growth * Identify opportunities to streamline workflows, improve operational efficiency, and enhance the customer and employee experience. * Use data, business insights, and operational trends to guide strategic decisions and improvement initiatives. * Lead cross-functional projects that support business transformation, account growth, and operational excellence. * Evaluate existing processes and implement scalable solutions that improve consistency and performance across accounts. * Support the Country Manager and senior leadership in developing and executing operational strategies aligned with UnifyCX's business objectives. Who You Are Ideal candidates for this position are strategic, commercially minded, and highly operational leaders with strong client-facing communication skills. We are seeking an individual who can lead through Operations Managers and Team Leaders, drive measurable business results, and build a culture of accountability, continuous improvement, and employee development. You should be comfortable managing complex operations, making data-driven decisions, overseeing financial performance, and balancing client expectations with business priorities. To be considered, candidates are expected to have the following: Required Qualifications * Matric Certificate * Proven experience leading contact center operations at the account or multi-account level, with responsibility for operational performance and business outcomes. * Demonstrated experience managing and developing Operations Managers, Team Leaders, and other operational leaders. * Strong knowledge of account-level financial management, including P\&L, budgeting, cost control, and profitability. * Proven ability to drive operational performance against client-defined KPIs and service level agreements (SLAs). * Excellent client-facing communication and relationship management skills, including the ability to present business performance and recommendations to senior stakeholders. * Strong analytical, critical-thinking, and problem-solving skills, with the ability to translate performance data into actionable strategies. * Experience managing employee performance, engagement, retention, coaching, and leadership development. * Knowledge of performance management practices, including performance development, corrective action processes, and rewards and recognition. * Strong organizational and project management skills, with the ability to manage competing priorities and operational challenges. * Competent information technology skills, including the ability to use reporting tools, dashboards, and business systems to monitor and manage performance. Preferred Qualifications * 5+ years of experience in contact center operations management, with at least 3–5 years in a senior leadership or multi-account management role. * Experience launching new programs, supporting site expansions, or managing large-scale operational transitions. * Proven track record of improving operational efficiency, implementing cost-saving strategies, and driving sustainable performance improvements. * Experience managing large teams and collaborating with cross-functional departments, including Workforce Management, Recruiting, Training, Quality, HR, and Finance. * Ability to develop and execute long-term operational strategies aligned with business objectives. * Experience leading projects, managing timelines, allocating resources, and delivering operational initiatives. * Proficiency in data-driven decision-making, including the use of KPIs, performance metrics, and analytics to guide business decisions. * Understanding of financial forecasting, budgeting, and resource planning. * A Master's degree or professional certifications in operations management, such as Lean or Six Sigma, is an advantage. What Success Looks Like The Senior Operations Manager drives consistent operational and financial performance across accounts, meets or exceeds client expectations, and develops a strong leadership team capable of delivering results independently. Operations Managers and Team Leaders are equipped to coach effectively, manage performance, and build engaged, high-performing teams. Client relationships are strengthened through transparent communication, proactive problem-solving, and meaningful business insights. The operation is financially sustainable, operationally efficient, and positioned for growth, with scalable processes and a strong leadership pipeline that supports new programs, account expansion, and long-term business success. Who We Are UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
UnifyCX is looking for an extraordinary Senior Operations Manager to join our motivated and ambitious team in South Africa. Come be part of our growing operations and help shape the future of our newest location! What Will You Do? As a Senior Operations Manager (SOM), you will oversee the day-to-day performance and strategic direction of multiple accounts or lines of business within our contact center operations in South Africa. You will lead and develop Operations Managers and Team Leaders, ensuring that our teams consistently deliver exceptional customer experiences while meeting client expectations and business objectives. You will serve as a key partner to our clients, building strong relationships, understanding their business priorities, and translating operational performance into meaningful improvements. You will be responsible for driving account-level performance, profitability, operational efficiency, and employee engagement while ensuring that our operations are positioned for sustainable growth. This role requires a strong balance of strategic thinking and hands-on operational leadership. You will analyze business performance, identify opportunities for improvement, develop leadership talent, and build the operational structure needed to support new programs, account growth, and long-term business success. Key Responsibilities Operational Leadership and Performance: * Oversee the day-to-day operations of multiple accounts or lines of business, ensuring consistent performance against client expectations and UnifyCX operational goals. * Lead, coach, and develop Operations Managers and Team Leaders, holding them accountable for performance, employee engagement, and operational results. * Drive account-level performance across key performance indicators (KPIs), including service levels, quality, productivity, customer satisfaction, and other metrics defined by client agreements. * Develop and implement operational strategies and action plans to address performance gaps, improve efficiency, and achieve business objectives. * Establish and maintain operational processes, performance standards, and accountability structures that support consistent execution across accounts. Client Partnership and Business Reviews: * Serve as a key point of contact for clients, building strong relationships and maintaining a clear understanding of their business needs and priorities. * Lead regular internal and client-facing business reviews to present operational performance, financial results, risks, and improvement initiatives. * Translate performance data and customer insights into actionable recommendations that improve service delivery and strengthen client partnerships. * Proactively communicate operational challenges, performance risks, and business opportunities to clients and internal stakeholders. * Partner with clients and internal leadership to support program expansion, new business initiatives, and operational changes. Financial Performance and Business Management: * Own and drive account-level profitability and financial performance, including revenue, labor costs, operating expenses, and overall P\&L. * Identify opportunities to improve cost efficiency, optimize resource utilization, and strengthen account profitability without compromising service quality. * Partner with Finance and Workforce Management to review financial forecasts, staffing requirements, and budget performance. * Develop and execute strategies to meet or exceed financial targets while maintaining operational excellence. * Monitor business performance and implement corrective actions when financial or operational results fall below expectations. Leadership Development and Employee Engagement: * Build a strong leadership pipeline by identifying, coaching, and developing high-potential Operations Managers, Team Leaders, and support staff. * Establish a culture of accountability, continuous improvement, collaboration, and employee development. * Drive employee engagement, retention, and recognition initiatives that promote a positive and supportive workplace. * Ensure that leaders conduct effective coaching sessions, performance reviews, team huddles, and employee development discussions. * Support succession planning and organizational readiness to ensure operational continuity as the business grows. Resource Planning and Operational Continuity: * Partner with Workforce Management and Recruiting to align staffing plans, hiring priorities, and operational capacity with client demand. * Ensure adequate leadership and support coverage to maintain business continuity across accounts. * Support the implementation and launch of new programs, including recruitment, training, operational readiness, and transition to steady-state operations. * Develop scalable operational structures and processes that support business growth, new client launches, and account expansion. * Monitor staffing, attrition, attendance, and capacity risks, implementing appropriate action plans to maintain operational stability. Quality, Compliance, and Risk Management: * Ensure compliance with company policies, client requirements, contractual obligations, and applicable South African employment and business regulations. * Establish and maintain operational controls, quality standards, and performance management processes across accounts. * Partner with Quality, Training, HR, and other support functions to address performance gaps, compliance concerns, and operational risks. * Ensure that corrective actions are implemented promptly and that recurring issues are addressed through sustainable solutions. * Promote a culture of ethical conduct, accountability, and continuous improvement. Process Improvement and Strategic Growth: * Identify opportunities to streamline workflows, improve operational efficiency, and enhance the customer and employee experience. * Use data, business insights, and operational trends to guide strategic decisions and improvement initiatives. * Lead cross-functional projects that support business transformation, account growth, and operational excellence. * Evaluate existing processes and implement scalable solutions that improve consistency and performance across accounts. * Support the Country Manager and senior leadership in developing and executing operational strategies aligned with UnifyCX's business objectives. Who You Are Ideal candidates for this position are strategic, commercially minded, and highly operational leaders with strong client-facing communication skills. We are seeking an individual who can lead through Operations Managers and Team Leaders, drive measurable business results, and build a culture of accountability, continuous improvement, and employee development. You should be comfortable managing complex operations, making data-driven decisions, overseeing financial performance, and balancing client expectations with business priorities. To be considered, candidates are expected to have the following: Required Qualifications: * Matric Certificate * Proven experience leading contact center operations at the account or multi-account level, with responsibility for operational performance and business outcomes. * Demonstrated experience managing and developing Operations Managers, Team Leaders, and other operational leaders. * Strong knowledge of account-level financial management, including P\&L, budgeting, cost control, and profitability. * Proven ability to drive operational performance against client-defined KPIs and service level agreements (SLAs). * Excellent client-facing communication and relationship management skills, including the ability to present business performance and recommendations to senior stakeholders. * Strong analytical, critical-thinking, and problem-solving skills, with the ability to translate performance data into actionable strategies. * Experience managing employee performance, engagement, retention, coaching, and leadership development. * Knowledge of performance management practices, including performance development, corrective action processes, and rewards and recognition. * Strong organizational and project management skills, with the ability to manage competing priorities and operational challenges. * Competent information technology skills, including the ability to use reporting tools, dashboards, and business systems to monitor and manage performance. Preferred Qualifications: * 5+ years of experience in contact center operations management, with at least 3–5 years in a senior leadership or multi-account management role. * Experience launching new programs, supporting site expansions, or managing large-scale operational transitions. * Proven track record of improving operational efficiency, implementing cost-saving strategies, and driving sustainable performance improvements. * Experience managing large teams and collaborating with cross-functional departments, including Workforce Management, Recruiting, Training, Quality, HR, and Finance. * Ability to develop and execute long-term operational strategies aligned with business objectives. * Experience leading projects, managing timelines, allocating resources, and delivering operational initiatives. * Proficiency in data-driven decision-making, including the use of KPIs, performance metrics, and analytics to guide business decisions. * Understanding of financial forecasting, budgeting, and resource planning. * A Master's degree or professional certifications in operations management, such as Lean or Six Sigma, is an advantage. What Success Looks Like The Senior Operations Manager drives consistent operational and financial performance across accounts, meets or exceeds client expectations, and develops a strong leadership team capable of delivering results independently. Operations Managers and Team Leaders are equipped to coach effectively, manage performance, and build engaged, high-performing teams. Client relationships are strengthened through transparent communication, proactive problem-solving, and meaningful business insights. The operation is financially sustainable, operationally efficient, and positioned for growth, with scalable processes and a strong leadership pipeline that supports new programs, account expansion, and long-term business success. Who We Are UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
Senior Customer Operations Manager will lead the Customer Service \& Support team to deliver exceptional B2B customer service. The role drives continuous improvement in order management, escalations, and end-to-end issue resolution, ensuring a consistently high standard of customer experience. Key Responsibilities * Manage and optimize customer service operations, including order handling and resolution workflows. * Own escalations and complex issue management to ensure timely, accurate outcomes. * Partner cross-functionally with Sales, Supply Chain, and Warehouse teams. * Use data and performance insights to improve processes and increase operational efficiency. * Collaborate to uphold a results-driven customer operations culture. Qualifications \& Skills * Proven leadership experience in customer service or customer operations. * Strong problem-solving and escalation management capabilities. * Ability to analyze data and apply insights to process improvements. * Excellent communication and cross-team collaboration skills. * Customer-focused mindset with a continuous improvement approach.
Accountabilities Own and continuously improve the end-to-end Product Development Process across Core and Experience product tracks, including process design, workflow stages, board management, and epic definitions and tracking. Align product development processes with product strategy, ensuring clear connections between strategic objectives, initiatives, and engineering epics. Establish consistent working practices across product divisions, fostering alignment and trust among Product, Engineering, and leadership teams. Build, maintain, and operate process automation using Camunda 8, ensuring a reliable and scalable foundation for both product development tracks. Manage the automation lifecycle, including source control, testing, test environments, monitoring, integration maintenance, and ongoing improvements. Design and implement agentic workflows that use the organization's own orchestration platform to support internal product development activities. Apply lessons learned from internal workflow implementations to identify opportunities for product improvements and share actionable feedback with product teams. Collaborate cross-functionally to improve engineering operations, simplify workflows, and increase the effectiveness of product development. Combine hands-on technical execution with strategic process ownership, ensuring that solutions are practical, user-focused, maintainable, and aligned with organizational objectives. Requirements Demonstrated experience combining product thinking, process design, and technical implementation, with the ability to assess workflow usability and build effective solutions directly. Hands-on engineering experience, including writing code and scripts, working with GitHub, CI/CD pipelines, APIs, and debugging integrations. Proven experience designing, owning, and improving product or engineering processes within a software organization of 100 or more engineers. Practical experience building AI agents or agentic workflows that perform meaningful tasks in real-world environments, beyond experimentation or proof-of-concept projects. Strong understanding of product development workflows, operational processes, and the relationship between product strategy and engineering execution. Excellent stakeholder management and cross-functional collaboration skills, with the ability to influence Product, Engineering, and leadership teams toward shared processes and objectives. A proactive, hands-on mindset, with strong problem-solving abilities, ownership, and the capacity to balance strategic thinking with implementation details. Willingness and ability to use the organization's own orchestration platform to design and implement workflows and improve internal operations. Familiarity with BPMN, Camunda, or other workflow automation engines is an advantage. Previous experience in product operations, developer experience, or platform engineering is considered a plus. Benefits Competitive compensation: Location-based salary packages designed to reflect local market conditions. Compensation is determined by experience, skills, and location. For India-based employees, personalized total rewards information is provided during the recruitment process. Equity opportunities: Access to a Virtual Stock Option Plan (VSOP), where applicable. Fully remote work: Work from anywhere, with flexibility to create a productive working environment. Home office support: Budget for home office equipment and support for coworking spaces. Flexible time off: Time away from work to recharge and maintain a healthy work-life balance. Global team connections: Annual company gatherings, team offsites, local meetups, and connection budgets to encourage collaboration and relationship-building. Healthcare and wellbeing: Locally tailored healthcare benefits, access to global mental wellbeing resources, and a flexible lifestyle spending program. Lifestyle spending allowance: A global wellbeing program covering areas such as fitness, family care, personal interests, meaningful experiences, and financial wellbeing, with an annual allowance scaling to €1,000 from 2027. Financial protection: Retirement or pension plans, potentially including employer contributions, along with life and disability insurance where applicable. Professional development: Up to $1,000, €1,000, or £1,000 annually, depending on location, for self-directed learning, courses, certifications, and books. Inclusive work culture: An environment that values diverse perspectives, encourages collaboration, and supports professional growth. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
Career Category Safety Job Description The Pharmacovigilance Operations Senior Manager provides strategic leadership and operational oversight of the global safety system and associated data mart to ensure accurate, compliant, and timely safety data analytics and reporting. This role is accountable for driving system performance, data integrity, inspection readiness, and regulatory compliance while advancing adoption of automation, artificial intelligence (AI), and innovative technologies across the pharmacovigilance ecosystem. Operating with a high degree of autonomy, the Senior Manager partners closely with Pharmacovigilance stakeholders to deliver scalable, future-ready solutions that enhance efficiency, insight generation, and regulatory confidence. Key Responsibilities Global Safety Systems & Data Governance Provide leadership and oversight for changes, enhancements, and configurations of the global safety system and associated data mart. Own data integrity, consistency, and reliability standards for safety data used in analytics, regulatory submissions, and decision-making. Oversee system configurations, including reporting rules, product and study setup, and integration points. Direct and govern User Acceptance Testing (UAT) activities to ensure validated, inspection-ready system changes. Partner with Safety Technology and Managed Services to optimize system performance, support models, and service delivery. Safety Data Outputs & Regulatory Reporting Own the strategy, prioritization and delivery of safety data outputs supporting: Periodic safety reporting (e.g., PADER, PSUR, DSUR), Signal detection and safety surveillance & Regulatory inquiries, audits, and inspections Ensure timely, high-quality delivery of automated and scheduled safety reports. Establish quality oversight, peer review standards, and continuous improvement for safety data outputs. Lead the definition and implementation of reporting solutions, including: User-defined reports, Query By Example (QBE) & Optimized search strategies aligned with global standards Translate business requirements into scalable, compliant reporting solutions. Study Start-Up & Systems Integration Provide strategic oversight for study start-up and integration activities, including: EDC–Safety Database integrations (e.g., RAVE/Veeva to LSMV/Argus) Review and approval of Mapping Specifications Worksheets (MSWs) UAT planning, execution, and documentation Ensure integrations meet regulatory, validation, and data quality expectations. Automation, AI & Innovation Leadership Define and drive the roadmap for automation, AI, and advanced analytics within pharmacovigilance operations. Lead the evaluation, implementation, and validation of innovative technologies, including: AI-assisted case processing, Signal detection and analytics solutions & Reporting and workflow automation Partner cross-functionally to pilot and operationalize new capabilities while ensuring compliance, data integrity, and inspection readiness. Monitor emerging technologies, industry trends, and regulatory expectations related to AI in pharmacovigilance. Establish governance, documentation, and change management frameworks to ensure sustainable and compliant adoption of innovation. Training, Process Excellence & Capability Building Lead the development and delivery of training for safety systems, reporting tools, and associated processes. Drive process standardization and continuous improvement through SOPs, work instructions and user documentation. Mentor and develop team members, strengthening technical depth and leadership capability. Compliance & Inspection Readiness Execute activities delegated by the Qualified Person for Pharmacovigilance (QPPV) as defined in the PV System Master File. Maintain a continuous state of inspection readiness across systems, data, and processes. Serve as a primary representative for: Health Authority inspections, Internal and external audits Own audit responses and remediation activities within scope of responsibility. Knowledge, Skills, and Experience Technical & Functional Expertise Deep expertise in pharmacovigilance safety systems, preferably ArisGlobal LifeSphere. Strong experience with reporting and analytics platforms (e.g., Cognos, Spotfire, Tableau). Working knowledge of Oracle databases, Oracle Developer, and programming languages (e.g., Python, PL/SQL). Solid understanding of data warehousing, analytics, and data mining techniques. Proven experience with SDLC, system validation, and regulated development standards. Regulatory & Domain Expertise Strong understanding of global pharmacovigilance regulations and safety reporting requirements. In-depth knowledge of clinical trial and pharmacovigilance operational processes. Experience supporting regulatory inspections and internal audits in a leadership capacity. Ability to interpret and apply aggregate safety data and analytics to regulatory and business decisions. Leadership & Professional Skills Proven ability to lead complex, cross-functional initiatives with minimal oversight. Strong strategic thinking, prioritization, and execution skills. Decisive problem-solver with sound judgment and escalation instincts. Executive-level written and verbal communication skills. Demonstrated ability to influence, build partnerships, and lead through change. Experience Pharmaceutical industry and/or health authority experience required. Prior experience supporting pharmacovigilance systems, safety data analytics, or regulatory reporting strongly preferred. Case management experience is strongly preferred. Education Doctorate degree OR Master’s degree and 3 years of directly related experience OR Bachelor’s degree and 5 years of directly related experience OR Associate’s degree and 10 years of directly related experience OR High school diploma / GED and 12 years of directly related experience . Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen
<div class="content-intro"><p><strong>WPP is the trusted growth partner for the world’s leading brands. </strong></p> <p><strong>We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. </strong><br><strong> </strong><br><strong>We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.</strong><br><strong> </strong><br><strong>Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. </strong><br><strong> </strong><br><strong>For more information, visit <a href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F&data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D&reserved=0" target="_blank">WPP.com.</a></strong><br><strong> </strong></p></div><p><strong>Key responsibilities - </strong></p> <p>• Lead Procure to Pay and Billing functions, oversaw vendor master management, invoice processing, order management, contract generation, billing, and inventory processes from the WPP SSC India. Supervised P & L management, billing operations, and proactively sought opportunities for business expansion.<br>• Lead a team of 50-60+ FTEs. Managed team operations, fostered employee development, engaged stakeholders, and ensured service delivery excellence. Nurtured a culture of excellence and accountability within the team, provided mentorship, coaching, and professional development opportunities to enhance skill sets and drive career progression. Streamlined business processes and documentation, including the establishment and monitoring of KPIs and metrics. Continuously monitored SLAs, conducted team presentations, and spearheaded process quality enhancement initiatives.<br>• Identify and implement automation solutions to optimize processes, reduce turnaround time, and enhance efficiency. Solicited feedback from internal and external stakeholders, drove process refinements based on insights gathered. Mitigated technical, financial, and scheduling risks associated with the transition process. <br>• Collaborate with SOX, statutory, and internal auditors to ensure compliance and address audit requirements. Proactively stayed abreast of regulatory changes and industry best practices, implemented robust compliance frameworks, and conducted regular audits to mitigate risks and uphold ethical standards. Effectively managed change initiatives, communicated vision and objectives, addressed resistance, and empowered employees to embrace change and adapt to evolving business requirements. </p> <p><strong>ROLE-SPECIFIC SKILLS/ATTRIBUTES</strong></p> <ul> <li>Job Location - Vikhroli, Mumbai</li> <li>Qualified Chartered Accountant is MUST</li> <li>Minimum 10years of experience in Finance Operations – AP & AR</li> <li>Extensive India Operations experience is must</li> <li>Preferable experience in SSC/Media/Captive Industry</li> <li>Strong communication skills for negotiation & reconciliation</li> <li>Adept in managing & leading teams for running successful process operations and experience of developing procedures & service standards for business excellence.</li> </ul><div class="content-conclusion"><p><strong>We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.</strong></p> <p><strong>WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.</strong></p> <h4><strong>Please read our Privacy Notice (<a href="https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment">https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment</a>) for more information on how we process the information you provide.</strong></h4></div>
About The Role Uber Delivery is revolutionising instant delivery and making dining or shopping effortless: from eating locally, to ordering groceries, to celebrating with a bottle of wine. The options are endless. We are looking for a Senior Strategy \& Operations Manager to help shape and accelerate the growth of our largest and most strategic restaurant partners across APAC. This is a high-impact role at the intersection of commercial strategy, analytics, operations and product. You will partner closely with our Commercial teams and leading restaurant brands to identify growth opportunities, develop ambitious joint business plans, optimise commercial investments and solve complex operational challenges. Success in this role requires strong commercial judgment, exceptional analytical capabilities, strategic thinking and the ability to turn complex problems into tangible business outcomes. You will thrive in ambiguity, challenge conventional thinking and bring together diverse stakeholders to drive meaningful impact across the region. What You'll Do * Drive strategic merchant growth: Partner with Commercial leaders to develop and execute joint business plans across customer growth, offers, ads, pricing and operational excellence. * Shape commercial investment decisions: Partner with Strategic Finance to develop deal strategies, investment frameworks and financial models to evaluate ROI and P\&L impact. * Solve complex business problems: Lead analytical deep dives into merchant performance, identify growth opportunities and translate insights into actionable recommendations. * Build scalable solutions: Develop best-in-class tools, reporting frameworks and processes that improve decision-making and operational efficiency across APAC. * Influence product development: Translate the needs of our largest merchants into product requirements, partnering with Product and Engineering to deliver scalable solutions. * Drive performance and accountability: Establish KPIs, reporting and operating cadences to track progress and ensure initiatives deliver measurable outcomes. * Align senior stakeholders: Build strong relationships across Commercial, Finance, Product and Operations to align priorities and drive execution. What You'll Need * Strong commercial and financial acumen: Ability to evaluate growth opportunities, investment returns, P\&L implications and complex commercial trade-offs. * Exceptional analytical and problem-solving skills: Ability to structure ambiguous problems, interpret complex data and develop actionable strategies. * Strategic thinking with a bias for action: Ability to translate insights into practical solutions and deliver measurable business outcomes. * Advanced stakeholder management: Proven ability to influence senior leaders and cross-functional teams without direct authority. * Outstanding communication: Ability to distil complex analysis into clear, compelling recommendations for senior stakeholders. Qualifications * Minimum of 5+ years' experience in years of experience in Strategy \& Operations, management consulting, commercial strategy, analytics, finance, technology or a related field. * Strong technical and analytical proficiency, including SQL, advanced Excel or Google Sheets, and experience leveraging AI tools to improve analysis, productivity and decision-making. * Demonstrated experience leading complex strategic initiatives, translating analytical insights into commercial recommendations and delivering measurable business outcomes. * Proven ability to manage cross-functional projects and influence senior stakeholders in a fast-paced, matrixed environment. * Experience in marketplaces, technology, consumer platforms, restaurant or retail businesses is advantageous. Ready to Ride? This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
About the Role As EMEA Sales Operations Lead, you'll build and scale the operational engine powering our regional Sales organization. Reporting to the Global Head of Revenue Operations, you’ll partner closely with EMEA Sales leadership to drive strategic planning, operational excellence, and data-driven decision making across the EMEA revenue funnel — while coordinating with the global Revenue Operations team to ensure alignment on systems, processes, and reporting standards. You will own core Sales Ops initiatives for the region including territory planning, forecasting support, pipeline management,and process optimization. This role requires a strategic operator who can balance close partnership with EMEA leadership with hands-on execution in a fast-paced, high-growth SaaS environment. This is a hybrid role based in our Paris office. What You'll Do Serve as a trusted right hand to the EMEA GM and an active member of the GTM EMEA leadership team, providing operational insight that shapes regional strategy and decision-making Partner with EMEA Sales leadership to drive regional GTM strategy, territory design & planning, account prioritization, and performance optimization Establish operational rigor around forecasting, pipeline management, KPI definition, reporting, and business reviews for the EMEA region Own and optimize sales processes and workflows (along with your cross regional counterparts), coordinating with the global GTM Systems team to ensure consistency and scalability Serve as the EMEA voice into global sales compensation structures, incentive programs, and SPIFF strategies Drive adoption and standardization of Salesforce and core GTM tools within EMEA, in close partnership with the global GTM Systems team. Who You Are Bachelor’s degree or equivalent practical experience 5+ years of experience in B2B SaaS Revenue Operations or Sales Operations Strong experience supporting Sales and BDR/SDR motions in a high-growth environment Experience owning or partnering closely with Deal Desk operations Deep expertise with Salesforce and core revenue systems Comfort operating in a matrixed environment, partnering with regional leadership while coordinating with a global operations function Nice to Have: Experience with modern GTM tooling including Salesforce, Gong, and data enrichment platforms Experience driving AI-enabled workflows and automation within Revenue Operations Working knowledge of sales compensation design and GTM planning methodologies French, German, or another European language proficiency is a plus What We Offer Competitive compensation package (Highly competitive base salary, equity package, and comprehensive benefits). We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies. High-end equipment to do your work in the best conditions. How We Work Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet. Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community. Go for it: We are biased toward action. Every action leads to learning, and these learnings get us one step closer to our mission. Be real, be humble: We are generous with our feedback, open to changing our views, and approach conversations with empathy, knowing everyone is trying to do the best for Pigment. Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our customers heroes in their organizations. Find Jobs in France on Arbeitnow
SalesSales OperationsOperationsRegional SalesRevenue Operations+15 more
Do you like making it easier for a Sales team to do its best work? Do you enjoy owning the details that keep deals moving, while also spotting where the process could work better? And do you get satisfaction from turning repetitive work into a simpler, smarter way of working? AIHR is looking for a Senior Sales Operations Manager to join our Revenue Operations team. You’ll help support more than €10 million in annual deal value , working closely with Sales leadership while owning the operational processes that move deals from opportunity to collected revenue. About AIHR Founded in 2016 with the mission to future-proof HR, the Academy to Innovate HR (AIHR) has become the world’s market leader in online training for human resources (HR) professionals. We have a global customer base spread across 140+ countries, amongst which companies like Unilever, Reckitt, Goldman Sachs, Philips, Deloitte, Nike, Heineken, and UBS. It is our goal to continuously upskill and empower 1,000,000 HR Professionals. We are an international team of 90+ people, driven by excellence, innovation, and a hunger to grow in everything we do. As such, we strive to provide the world’s best courses and excellent support to our customers while continuously optimizing every aspect of our work. With over 30 nationalities, our team is diverse, yet we all share a few traits: we're friendly, enthusiastic, and great team players. Being a fast-growing company, working at AIHR means taking on a lot of responsibility and getting countless opportunities to develop yourself in new areas and potential to craft your own role. Role and Responsibilities As our Senior Sales Operations Manager, your job is to make it easier for Sales to do great work. This is a hands-on role with a broad view of the commercial journey. You’ll work on how Sales operates, support leadership with better insight, and own processes such as the Deal Desk, vendor registration, invoicing, collections, and order-to-cash. We see those responsibilities as connected. Being close to the day-to-day work gives you the context to see where time is being lost, where a process no longer works, and where the same problem keeps coming back. We want someone who is comfortable doing the work themselves, but who does not simply accept unnecessary manual work because “that’s how we do it.” This role is a combination of keeping things moving today and making sure they work better tomorrow. Your responsibilities include: Improving how Sales works. You use data, feedback, and your understanding of the day-to-day work to identify where things can be better. That could mean redesigning a workflow, improving reporting, clarifying ownership, creating a better operating rhythm, or removing manual steps that no longer add value. Helping Sales leadership improve performance. You look beyond individual requests and help spot patterns across the Sales organization. Where are deals slowing down? What does the data tell us about why? Are we missing information in HubSpot that would help Sales, Marketing, or leadership make better decisions? You turn those observations into practical recommendations and are comfortable challenging existing ways of working when the data points somewhere else. Owning and improving the Deal Desk. When a deal needs something outside the standard process, you help move it forward. This can include approvals, documentation, commercial questions, vendor or supplier registration, procurement portals, questionnaires, and coordination across internal and external stakeholders. You take care of the immediate need, while also looking for patterns that could make the next request simpler. Owning order-to-cash and collections. You take responsibility for turning booked revenue into collected cash. Collections is a meaningful and hands-on part of the role: monitoring outstanding invoices, following up with customers, picking up the phone when that is the best way to resolve an issue, and working with Sales, Finance, procurement teams, and other stakeholders to clear payment blockers. You also look at the process behind the work — reducing overdue balances, improving follow-up, and finding ways to make order-to-cash more effective over time. Working AI-first. You actively use AI and automation where they can make the work more efficient or improve the quality of the outcome. That might mean analyzing patterns in Sales data, speeding up vendor registration, improving a recurring workflow, or removing repetitive administrative work. As part of RevOps, you are expected to try new approaches, keep what works, and share useful ways of working with the wider team. Connecting the dots across teams. Many commercial processes cross Sales, Finance, Customer Experience, Marketing, Operations, and other parts of the business. You help create clarity around ownership, bring the right people together, and make sure decisions turn into action. You’ll work with tools including HubSpot, Gong, Atlassian, QuotaPath, Zapier, Google Workspace , and a growing set of AI tools and internal AI workflows. We do not expect you to arrive as an expert in every system. We do expect you to be comfortable learning how they fit together and questioning whether we are using them in the best way. Success in this role is not simply an empty queue or a dashboard that looks good. It is reliable day-to-day execution combined with steady improvement in how Sales operates. On a typical day On Monday morning, you start by getting a view of the commercial week ahead. You check active deals in HubSpot, outstanding operational requests, the payments inbox, and anything else that needs attention. During the RevOps stand-up with the RevOps team, you talk through priorities. An Account Executive is working on an enterprise opportunity where the customer's procurement team needs AIHR registered as a vendor. Several invoices need follow-up. You have also noticed a group of deals spending longer than expected in one stage of the pipeline. The vendor registration comes first. You use one of our existing AI workflows to help complete the documentation, gather any missing information internally, and get the process moving. While doing that, you notice that part of the information the workflow relies on is out of date. Rather than working around it, you fix the source and make sure the next registration is easier. Later, you turn to the stalled opportunities. You dig into the data, speak with the Sales team, and find that Account Executives are not consistently recording meeting outcomes. That makes it difficult to understand why certain MQLs progress while others do not. The answer may not be “Sales needs to update HubSpot more.” You look at why the information is not being captured in the first place and whether the workflow can be made easier for reps while still giving Marketing and leadership the information they need. You believe it’s easier to change a process than to change human behaviors. After lunch with colleagues in the office, you spend time on collections. Some invoices need a straightforward reminder. Others need more persistence. You follow up with customers, get on the phone where needed, and work through issues involving purchase orders, invoicing details, procurement processes, or internal ownership. This work is part of the role, not something sitting outside it. And because you are doing it yourself, you see first-hand which issues are one-offs and which ones point to something we should fix. On another day, you sit down with Sales leadership to look at commercial performance. You are not there simply to report what happened. You help interpret what is behind the numbers and what we might do differently. You also regularly connect with Neal, Head of CX & Operations , and colleagues across Business Operations. Some weeks you will spend more time on live operational work; other weeks give you more room to improve reporting, build an automation in Zapier, clean up a process in HubSpot, or work on a broader RevOps project. That balance is part of the role. By Friday, a good week means the work got done: customers were followed up, deals moved forward, Sales had the support they needed, and something in the way we operate is now a little clearer or easier than it was before. We offer A high-impact role working closely with Sales leadership and the wider Business Operations organization; The opportunity to own important commercial processes while also improving how our Sales organization works; Managing a growing deal volume of €10M+ per year across the commercial funnel; Competitive, benchmarked compensation; The opportunity to shape your own day-to-day work; Regular growth talks and support to reach your career goals; Flexible working hours & working from home arrangements; A high degree of autonomy in a vibrant, result-driven, inclusive, and international team; Access to AI tools including the latest AI models so you can automate repetitive work and improve how you operate day to day; A beautiful office right across Rotterdam Central Station (Milleniumtower) and a satellite office in Amsterdam; 26 paid holidays per year + 1 extra day for the first 5 years you work at AIHR Exchange any 2 public holiday days for 2 other days of your choice; Work from anywhere policy, where you can work abroad for 20 days in a calendar year; Pension plan; 4 Trust days per year (ad-hoc recovery days to take whenever you're overwhelmed, exhausted, or need to deal with something personal); Access to OpenUp mental health platform; Personal development budget, training, and we pay for the books you read; All public transport expenses covered (NS Business Card); MacBook + all other equipment you need to do your work; Daily lunch prepared by a chef, regular drinks, and fun team activities; Free access to the office gym. Get a taste of the AIHR experience and check out our AIHR Benefits Guide ! Apply for the job Are you excited to become our Senior Sales Operations (SalesOps) Manager? Then we'd love to hear from you! We are looking to hire for this role as soon as we find an eligible candidate. P.S. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women tend to apply only when they meet 100% of them. So if you think you have what it takes, but don't necessarily meet every single point above, please still apply. We'd love to consider you and see if you could be a great fit. Who you are We are looking for someone who combines strong operational execution with commercial awareness. You are comfortable getting into the details and doing repetitive work when it needs to be done. At the same time, you tend to notice when the same issue keeps appearing and start thinking about how to remove it rather than simply processing it faster. You are likely a strong fit if you: Have solid experience in Sales Operations, Revenue Operations, Commercial Operations, or an end-to-end order-to-cash role within a B2B environment, including hands-on exposure to collections; Understand how B2B Sales processes work and can use data, operational signals, and feedback from Sales to identify where things could improve; Are comfortable owning processes such as the Deal Desk, vendor registration, invoicing, collections, and order-to-cash , even if you have not owned every one of them previously; Are confident working with CRM data, spreadsheets, reporting, and operational tools. Experience with platforms such as HubSpot, Gong, Atlassian, QuotaPath, Zapier, or Google Workspace is useful, but curiosity and the ability to learn matter more than knowing our exact stack; Communicate clearly across Sales, Finance, Operations, Marketing, and leadership, and are comfortable raising a different point of view when you believe there is a better way forward. You do not need to match every point perfectly. What matters most is that you can combine ownership, attention to detail, analytical thinking, and the judgment to know when to execute the process and when to change it. Find Jobs in Netherlands on Arbeitnow
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are looking for a Senior Operations Manager - Planning to build how Capital.com plans the people and skills its operations need as we grow into new products and markets. You will own capacity planning across the organisation. That covers forecasting demand, such as new customer sign-ups and FinCrime alerts, over the next week, month and six months, and turning it into clear staffing needs. You’ll use AI and automation to build and run the department’s main planning model, and you’ll advise leaders on hiring, redeployment, process improvements and automation early enough for them to act. You’ll work closely with operational leaders and Finance, and manage a Workforce Management specialists. Responsibilities: * Own the capacity planning model, roadmap and KPIs. * Forecast demand over the next week, month and six months. Separate customer activity, product changes, seasonality and backlogs, and agree assumptions with the teams closest to each source of demand. * Translate demand into capacity needs using workload, handling time and productivity. Account for skills, hours, absence, attrition, training and ramp-up. * Build scenarios for growth, launches and disruption, and show the cost and service impact. * Recommend hiring, redeployment, process and automation actions early enough to cover recruitment and training lead times. * Align definitions and data with Finance and operational teams, track forecast vs. actual, and improve the models. * Flag capacity risks early, including skill and time-zone gaps, and keep reporting clear enough for managers to act on. Requirements: * 5+ years in capacity planning, workforce management or operations planning in a high-volume environment. * Hands-on experience building forecasting and capacity models yourself, including seasonality. * Strong grasp of capacity drivers, scenario planning and sensitivity analysis. * Record of recommendations that changed hiring or process decisions. * Experience working with Finance and tracking forecast accuracy over time. * Advanced spreadsheet skills, SQL or similar, and experience managing direct reports. Nice to have: * Financial services, fintech or payments background. * Planning for Customer Support, KYC or FinCrime operations. * Using AI, Python or statistical methods in forecasting. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are looking for a Senior Operations Manager: Planning to build how Capital.com plans the people and skills its operations need as we grow into new products and markets. You will own capacity planning across the organisation. That covers forecasting demand, such as new customer sign-ups and FinCrime alerts, over the next week, month and six months, and turning it into clear staffing needs. You’ll use AI and automation to build and run the department’s main planning model, and you’ll advise leaders on hiring, redeployment, process improvements and automation early enough for them to act. You’ll work closely with operational leaders and Finance, and manage a Workforce Management specialists. Responsibilities: * Own the capacity planning model, roadmap and KPIs * Forecast demand over the next week, month and six months. Separate customer activity, product changes, seasonality and backlogs, and agree assumptions with the teams closest to each source of demand * Translate demand into capacity needs using workload, handling time and productivity. Account for skills, hours, absence, attrition, training and ramp-up * Build scenarios for growth, launches and disruption, and show the cost and service impact * Recommend hiring, redeployment, process and automation actions early enough to cover recruitment and training lead times * Align definitions and data with Finance and operational teams, track forecast vs. actual, and improve the models * Flag capacity risks early, including skill and time-zone gaps, and keep reporting clear enough for managers to act on Requirements: * 5+ years in capacity planning, workforce management or operations planning in a high-volume environment * Hands-on experience building forecasting and capacity models yourself, including seasonality * Strong grasp of capacity drivers, scenario planning and sensitivity analysis * Record of recommendations that changed hiring or process decisions * Experience working with Finance and tracking forecast accuracy over time * Advanced spreadsheet skills, SQL or similar, and experience managing direct reports Nice to have: * Financial services, fintech or payments background * Planning for Customer Support, KYC or FinCrime operations * Using AI, Python or statistical methods in forecasting We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
As Senior People Operations Manager, you will be a strategic and operational People \& Culture leader, partnering with the Regional Director of Operations, Directors of Operations and the Regional People Operations Director (APAC, India \& EMEA) to deliver high-quality, compliant and commercially focused people solutions across a diverse international portfolio. This is a full-time, permanent position based in Dublin, working 40 hours per week. Operating on a hybrid basis, the role requires a minimum of three days per week in the office. Given the highly collaborative and stakeholder-focused nature of the role, increased office attendance is encouraged where possible. Supporting operations across the UK, Ireland, Poland and the Nordic region, you will work closely with Heads of Operations and local People teams to drive business performance, organisational effectiveness and employee engagement. A key focus of the role will be partnering with senior operational leaders to deliver initiatives focused on succession planning, talent development, workforce planning and labour optimisation across the region. You will lead a team of People Operations professionals, with responsibility for up to three direct reports, and collaborate with stakeholders across operations, finance, risk and People functions throughout EMEA, APAC and India. The role combines strategic business partnering, matrix leadership and operational HR excellence within a fast-paced, client-facing hospitality environment. Key Responsibilities: Strategic Business Partnering * Partner with Directors of Operations to align people strategy with business growth, revenue and margin objectives. * Translate business plans into effective workforce, structural and capability strategies. * Provide commercially focused, risk‑aware People advice and contribute to regional and global People initiatives. Matrix Stakeholder Leadership * Work closely with Country People Teams across EMEA to ensure compliance with local legislation and Compass frameworks. * Balance client‑specific requirements with standardised country governance. * Act as an escalation point where client and country People frameworks intersect. Leadership \& Team Management * Lead, coach and develop a high‑performing People Operations team across EMEA. * Set clear expectations, build capability and drive consistent, high‑quality People service delivery. Workforce Planning \& Organisational Design * Lead workforce planning across existing and new business sites. * Support mobilisations, restructures and organisational design activity. * Partner with Finance and Operations on labour modelling, headcount management and succession planning. Employee Relations \& Risk Management * Provide senior‑level guidance on complex employee relations matters across multiple jurisdictions. * Ensure compliance with employment legislation and collective frameworks. * Manage high‑risk cases while balancing risk mitigation and positive employee relations. Talent, Engagement \& Culture * Drive initiatives to strengthen engagement, retention, leadership capability and performance. * Lead DE\&I initiatives aligned to regional and client strategies. * Support talent development, performance reviews, internal mobility and reward decisions. Operational HR Excellence * Ensure accurate, compliant People operations, systems and data integrity. * Oversee employee lifecycle processes and deliver meaningful workforce insights. * Lead People projects at regional and corporate level. About You: * Bachelor’s degree in HR, Business Management or related field * 3–7 years’ HR experience in a multi‑site environment across UK\&I and Europe * Strong knowledge of employment and labour law * Proven experience leading and developing teams * Excellent stakeholder management and influencing skills * Strong business acumen with financial understanding * Confident decision‑maker with a calm, measured approach * High standard of confidentiality and professionalism Desirable * CIPD qualification * Experience working within a matrix or client‑embedded model * Hospitality, services or operational environment experience Compass Group reserves the right to enhance the criteria, if necessary, for the purposes of shortlisting. Some of the benefits we offer: As well as a competitive salary, we also have a large range of other benefits, such as * Free meals while at work * Discounts across the Island of Ireland to save at various restaurants, high street stores, hotels, day out venues, gyms, golf courses and many more * Flexible working to support work life balance * Additional Leave Purchase scheme to balance home and work life * Life assurance cover * Additional, seasonal and overtime hours available * Career Pathways to support career progression and/or skills development * Learning \& development programs available for personal and professional development \& growth * Access to wellness programs to promote mental health and wellbeing of our colleagues * Employee Assistance Program to guide and support our employees * Exciting internal reward and recognition schemes And many more.. At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. Please review our Privacy Notice for details on how we maintain, protect and why your personal data is collected when you apply for a job with Compass Group. We will not retain any CV's or job applications for longer than necessary. Job Reference: com/2309/86251001/52354688/R/IN/ROIWJ #Republic of Ireland Compass Group UK\&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
OperationsEmployee EngagementSuccession PlanningPlanningWorkforce Planning+19 more
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Manager, Supply Chain and Operations, Manufacturing Take your career to the next level and join a high performing and inclusive team, working collaboratively with some of the most significant organisations in the world as they seek to strengthen strategic performance and resilience of their supply chains and manufacturing operations. The opportunity Leverage and expand your experience in manufacturing operational performance improvement, innovation and technology to be at the forefront of shaping our clients’ manufacturing practices and leading their leading their strategy, manufacturing excellence, digital, automation \& AI journey. Develop and impart your experience on those you work with to help create the next generation of supply chain leaders. We value curious thinkers who have the courage to lead, great communicators who do not take themselves too seriously, flexible collaborators who build relationships based on doing the right thing and innovative problem-solvers who use their experience to find a better way to support and bring value to our clients. EY has two key service offerings within our manufacturing practice: * Manufacturing Excellence; comprised of the following elements + Revolutionise manufacturing practices through our EY operating manufacturing methodology + Coaching and training core manufacturing clients in new ways of working + Digitising manufacturing daily management systems to improve factory performance * Digital Manufacturing; comprised of the following elements: + Building digital roadmaps and business cases + Programme management and system integration roles within large digital transformations + Advising clients on leading digital practices + Develop manufacturing solution playbooks to enable clients to deliver digital transformation Your Key Responsibilities Our clients place considerable trust in us and our advice. People who are passionate, go above and beyond to improve our working world, unifies us as a team. This is crucial in enabling us to consistently deliver or exceed on our commitments. As a Senior Manager, you’ll balance client work, business development support, operational and people development as part of your day job. You will advise and support global Manufacturing, Supply Chain and Technology leaders to define and deliver breakthroughs in performance through manufacturing excellence and Industry 4.0 digital manufacturing programmes. It is required that you have a deep expertise in one of the two service offerings and a light understanding of the other one. Key responsibilities include: * Managing complete programme governance; strategy, framework, and standard development * Own financials and resource staffing for complex programmes or several different client programmes * Able to advise clients of the leading practice in this field ensuring that we build credibility and deep relationships * Identifying, perusing and closing opportunities within all programmes/clients to grow the business * Management, creation, and execution of client RfP responses e.g., manufacturing transformations / architecture designs and diagnostics * Model detailed business cases across clients’ networks to justify investing in manufacturing excellence and digital deployment * Advising clients on top stops, loss analysis and countermeasures to reduce critical losses * Deep understanding of manufacturing excellence practices; IWS / RTT methodology and coaching plant teams to improve operational performance * Develop technical requirements, use cases, reference architectures and translate into specifications for manufacturing solutions to ensure a consistent approach as well as tangible value delivery * Coordinate proof of values/concepts and efforts for digitally enabled manufacturing excellence use cases demonstrating tangible manufacturing loss reduction * Manage stakeholder engagement and drive global solution adoption * Manage alignment between digital solution and traditional production excellence methods and develop global, regional and factory roadmaps and deployment plans Focus on our clients * Build, maintain and strengthen relationships and be a trusted advisor in Manufacturing, Supply Chain and Operations * Be adept at problem-solving with clients and project teams, leveraging your skills to help manage projects to completion * Develop experience and relationships across several clients over time often as part of a team from different parts of EY, whilst being able to maintain focus on current project delivery Develop our business * Contribute to the development of proposals to showcase our leading practices and credentials * Engage the market with thought leadership and public profile and contribute to enhancing our methodologies * Work across our internal sector fields of play account teams to develop your network, bringing expertise to bear Drive operational excellence * Support successful delivery of projects and workstreams as forecast to time and budget * Help ensure the quality of our delivery exceeds client expectations by effectively managing activities and deliverables within your remit Develop our people * Manage and nurture those who work with you and undertake career counselling responsibilities * Increasingly become an inclusive leader capable of forming diverse high performing teams that are enjoyable to be part of and help our consultant and client teams to develop and realise their potential Your Experience * Senior Managers must bring practical experience of 6-10 years from both professional services / advisory / consulting and industry knowledge where you have developed your manufacturing experience (including Lean), project and programme management from significant exposure to working within manufacturing environments * You will have a proven track record of eliminating manufacturing losses applying lean manufacturing excellence principles * You will understand modern digital manufacturing systems and technology standards in a typical factory and bring experience of leading digital technologies such as: Manufacturing Execution Systems (MES); Connected Workforce Platform (CWP); Condition Monitoring Systems (CMS); Machine Vision Systems (MVS); Computerized Maintenance Management System (CMMS), Control Tower (CT) * You must have delivered transformational project(s) or tech-enabled project(s), in a previous role and understand all the commercials and governance activities to successfully deliver for the client * You will be able to communicate designs and decisions effectively verbally to peers, clients and management and engage internal and external stakeholders * Your written communication will be second to none, being able to easily convey messages and distil client discussions/ideas/concepts into a clear and simple document What We Offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: * Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. * Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. * Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. * Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The Exceptional EY Experience. It’s Yours To Build. Apply now. Please note: *Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world.* EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
This is a Fully Remote Job About Our Client: The organization operates within the enterprise technology sector, focusing on driving growth through effective sales and revenue operations. It addresses challenges related to aligning sales strategies, forecasting, and resource allocation across multiple business units including Sales, Marketing, HR, and Finance. The company emphasizes collaboration and innovative approaches to support scalable business growth. About the Opportunity: The REVENUE OPERATIONS MANAGER role supports the senior sales leadership by managing forecasting, pipeline health, and go-to-market planning. This position is critical for ensuring data-driven decision-making and efficient resource management across sales regions and verticals. The role demands organization, cross-functional collaboration, and adaptability to optimize revenue-related processes and contribute to overall business growth. Responsibilities: * Act as a business partner to sales leadership for go-to-market strategies across regions and verticals * Lead the forecasting process ensuring consistency and timeliness * Manage opportunity pipelines to maintain velocity, quality, and coverage * Deliver scorecard metrics related to funnel performance, budget attainment, and forecasting accuracy * Develop annual planning and resource allocation processes * Model go-to-market metrics including KPIs, customer segmentation, and compensation plan design * Conduct SWOT analyses to address specific challenges * Support key go-to-market priorities and strategies * Define project scopes, perform analyses, synthesize findings, and communicate recommendations Requirements: * Minimum 5 years of experience in revenue or sales operations * Bachelor's degree * Proficient in Excel and PowerPoint; experience with BI tools like Tableau or PowerBI is a plus * Experience with CRM systems such as Salesforce or Hubspot * Ability to work independently and manage ambiguity * Comfortable presenting to senior leadership and executives * Experience using AI tools to improve productivity * Collaborative team player Pay Range and Compensation Package: * Competitive base salary plus incentive plan * Stock options Benefits \& Perks: * Health and welfare plans * Life and disability plans * Retirement plan * Unlimited flexible paid time off including birthday off * Collaborative team culture Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.