Senior Customer Service and Operations Manager

**Senior Customer Operations Manager** will lead the Customer Service \& Support team to deliver exceptional B2B customer service. The role drives continuous improvement in order management, escalations, and end\-to\-end issue resolution, ensuring a consistently high standard of customer experience. **Key Responsibilities** * Manage and optimize customer service operations, including order handling and resolution workflows. * Own escalations and complex issue management to ensure timely, accurate outcomes. * Partner cross\-functionally with Sales, Supply Chain, and Warehouse teams. * Use data and performance insights to improve processes and increase operational efficiency. * Collaborate to uphold a results\-driven customer operations culture. **Qualifications \& Skills** * Proven leadership experience in customer service or customer operations. * Strong problem\-solving and escalation management capabilities. * Ability to analyze data and apply insights to process improvements. * Excellent communication and cross\-team collaboration skills. * Customer\-focused mindset with a continuous improvement approach.