Customer Success Jobs

Customer Success Manager

From $600,000/yr

Staff Customer Success Manager

$100,880 - $267,680/yr

Director of Customer Success (Fintech)

From $90,000/yr

**Director of Customer Success (FinTech)**VoPay International Inc. – Vancouver, BCFull\-Time On\-Site **About VoPay International Inc.**VoPay’s Fintech\-as\-a\-Service platform enables any business to embed financial services and payment capabilities into their existing applications, products, or services through a single, scalable API. Our integrated technology gives product managers and developers the flexibility and speed to build innovative financial solutions in a rapidly evolving industry. **The Opportunity**VoPay is seeking a strategic and people\-focused **Director of Customer Success** to lead and scale our post\-sale customer organization. This senior leadership role is responsible for overseeing Customer Success Managers, Partner Success Managers, Account Manager and Onboarding Specialists, ensuring a superior and consistent customer experience from sales handover through onboarding, go\-live, adoption, and long\-term retention.The ideal candidate brings a strong background in SaaS or fintech customer success, proven leadership experience, and the ability to build scalable processes while partnering closely with Product, Support, Compliance, Engineering, and Account Management. This role focuses on setting direction, coaching leaders and teams, and driving customer outcomes rather than day\-to\-day account execution. **Key Responsibilities:** **Team Leadership \& Development*** Lead, mentor, and manage Customer Success Managers, Partner Success Managers, and Onboarding Specialists * Set clear performance expectations, KPIs, and individual development plans * Support hiring, onboarding, and training of new team members * Foster a customer\-first, accountable, and data\-driven culture across the Customer Success organization **Customer Health, Risk \& Retention*** Own and evolve customer health frameworks, success planning, and risk identification models across all customer segments * Ensure at\-risk accounts are proactively identified with clear, documented recovery and mitigation plans * Lead complex escalations and executive\-level customer conversations when required * Oversee processes related to negative balances, failed invoices, and broader operational or financial risk in partnership with internal teams **Adoption, Value \& Advocacy*** Drive long\-term product adoption and feature utilization across the customer and partner base * Ensure QBRs and strategic reviews are outcome\-driven, focused on ROI, adoption metrics, and business value * Work with marketing to build and scale customer advocacy programs, including case studies, testimonials, and customer references * Establish and maintain structured Voice of Customer feedback loops to inform product and leadership decisions **Process, Systems \& Reporting*** Own Customer Success processes, playbooks, SOPs, and supporting tools * Ensure strong CRM discipline, reporting accuracy, and consistent usage of HubSpot across teams * Track and report on onboarding performance, customer adoption, health trends, churn signals, and customer feedback * Partner with senior leadership on forecasting, capacity planning, and overall Customer Success strategy **Cross\-Functional Collaboration*** Work closely with Account Management to support renewals, expansion readiness, and customer risk mitigation * Partner with Support to ensure efficient escalations, clear ownership, and strong customer communication * Collaborate with Product, Engineering, Risk, and Compliance to translate customer insights into operational and product improvements **Qualifications:*** Proven Experience: 6\+ years of demonstrated success in Customer Success, Account Management, or related post\-sale roles, with at least 3 years in a leadership or people\-management capacity * Leadership Expertise: Proven ability to lead and scale customer\-facing teams in a growth\-stage organization * Financial Technology Knowledge: SaaS experience required; fintech, payments, or financial services experience strongly preferred. * Systems \& Analytics: Advanced experience with HubSpot CRM, including reporting, workflows, and customer success tracking. * Collaboration Skills: Strong ability to work cross\-functionally with Product, Support, Engineering, Compliance, and Sales teams. Salary Range: $90,000\- $110,000 Vopay International Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Customer Success Manager

Customer Success Manager

Customer Success Manager (West)

Head of Customer Success

$259,000 - $395,000/yr

Director, Data Engineering & Infrastructure (Customer Success)

About Toast At Toast, we’re building the restaurant platform that helps restaurants adapt, take control, and thrive. The Customer Success (CS) organization plays a pivotal role in helping customers get the most out of our products and we’re transforming our data capabilities to drive a new era of proactive, data-informed customer engagement. Role Overview The Director of Data Infrastructure & Engineering in Customer Succ

Customer Success & Retention Specialist (Benefits Program)

Associate Manager, Customer Success

Who we are Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics,

Customer Success Manager

ClearStar offers employers valuable employment intelligence to better support their recruiting and decision\-making by increasing the quality, reliability, and visibility of information through background and medical screening. A seven\-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA, formerly NAPBS), ClearStar has provided innovative technology solutions to businesses in the human capital management industry from its corporate offices in Alpharetta, Georgia, since 1995\. Since 2020, ClearStar has been a portfolio company of Hanover Investor Management, a London\-based private equity firm. By joining ClearStar, you will have the unique opportunity to learn from industry leaders while making an impact on the lives of others. No matter where you are located, you're a valued member of the team. In our remote\-first culture, we value trust, flexibility, outcomes and results. You will have access to digital tools and resources that keep everyone connected and collaboration at the forefront. We believe that success comes from empowered individuals working together, and we're committed to ensuring you feel supported, engaged, and set up for success \- wherever you are. * ClearStar Background Screening * Our culture and values **Why ClearStar Needs You:** ClearStar’s Customer Success team is central to building trusted, long term customer partnerships in a highly regulated environment. As a Customer Success Manager, you will own key customer relationships, proactively manage service quality, and serve as a steady point of accountability across teams. Your work ensures customers feel supported, informed, and confident in their partnership with ClearStar. **What You'll Do:** * Serve as the primary point of contact for an assigned portfolio of customer accounts * Build strong, long term relationships by understanding customer goals, workflows, and compliance needs * Proactively manage customer health through regular touchpoints, performance reviews, and issue resolution * Partner with internal teams to coordinate service delivery, resolve escalations, and ensure timely follow through * Monitor service performance, trends, and customer feedback to identify risks and improvement opportunities * Educate customer on ClearStar products, processes, and best practices * Identify potential expansion or upsell opportunities and collaborate with Sales for follow up * Maintain accurate documentation and reporting in CRM and internal systems **What You'll Need:** * Experience in customer success, account management, customer services, or a related customer facing role * Experience in background screening, consumer reporting, FCRA compliance, or other regulated service environments is highly preferred. * Ability to manage multiple customer relationships while maintaining attention to detail * Excellent communication skills, both written and verbal * Proven ability to collaborate cross functionally and influence outcomes without direct authority * Comfort navigating customer escalations with professionalism and confidence * Experience using CRM platforms and client tracking tools preferred * A dedicated home office space that is noise and distraction free with access to a reliable and secure high speed internet connection is required. Cable or fiber internet connections with at least 75 mbps download and 10 mbps upload are preferred, as satellite connections often cannot support the technologies used to perform day to day tasks. **Who You Are:** You are a proactive relationship builder who takes ownership and follows through. You communicate clearly, stay composed under pressure, and bring a thoughtful, detail oriented approach to your work. You value collaboration, accountability, and consistency, and you are motivated by helping customers succeed over the long term. **Compensation \& Benefits** Exciting and meaningful learning and development opportunities await at ClearStar! Join us on a journey of discovery and empowerment \- where every opportunity is a steppingstone to success and growth. This position is also eligible for excellent benefits that include paid healthcare and life insurance premiums, low\-cost dental and vision insurance, company\-paid basic life insurance and a company\-paid Short\-Term Disability policy, employee assistance program, 401(k) matching up to 4%, time off, 9 company paid holidays, and 2 additional days of paid time off for volunteer activities. *The position is eligible for the* *Searching for Stars Employee Referral Program**.*

Sr Customer Success Manager

Customer Success Manager

Customer Success Manager II

From $80,000/yr

**Join the Market Leader in Electric Power Data and Analytics Solutions** The electrical grid is the largest and most complicated machine ever built. Yes Energy's industry\-leading electric power trading analytics software provides real\-time visibility into the massive amount of data generated by the North American electrical grid daily. Our unique and innovative view of the data informs real\-time trading decisions and mid\-to\-long\-term investment decisions that keep utility prices low, support the energy transition, and keep the grid running. It's both challenging work and work with a purpose. **Be a part of our successful, growing business during international transformation.** **Position Summary** At Yes Energy, we value our relationships with our customers and want them to succeed. The Customer Success team leads in achieving this part of our mission by providing industry\-leading customer support, training, onboarding, and customer outreach. In many ways, this team is the face that Yes Energy's customers associate with our company. Achieving this mission will entail scaling our Customer Success function to meet Yes Energy's very high standards for customer service as our customer base continues to grow. Equally important will be expanding our customer outreach and engagement efforts to ensure our customers' successful adoption, maturity, and growth across Yes Energy's entire customer base. As a Customer Success Manager, you ensure that our customers experience the maximum benefit from Yes Energy's products. You will be part of the team that executes a proactive approach to providing our customers with continual and increasing value. If you are up for this challenge and believe you can keep pace with a rapidly growing company with ambitious goals on a global scale, we would love to hear from you. **Position Details** * Salary range: USD $80,000 \- $95,000 * Full\-time * Location: Boulder, CO; Boston, MA; Chicago, IL; or Richmond, VA or Remote * Reporting to: Sr. Manager of Customer Success * Travel requirements: Up to 15% of the time. **Primary Responsibilities** * Act as a primary customer advocate, partnering with internal teams to deliver a high\-quality customer experience. * Guide new and existing customers through onboarding, training, and ongoing enablement to maximize product adoption and value. * Build trusted, long\-term customer relationships by understanding workflows and serving as a strategic advisor. * Support customer renewals by developing success plans and partnering closely with Sales. * Troubleshoot product, data, and technical questions, coordinating with internal teams to resolve issues efficiently. * Monitor customer health, engagement, and product usage to proactively identify risks and opportunities. * Lead regular customer check\-ins and business reviews, including presentations on new products and features. * Develop expertise in Yes Energy's software, data products, APIs, and SQL\-based tools. * Gather customer feedback and collaborate with Product Management to inform product improvements. * Participate in customer\-facing events, including the annual Yes Energy Summit and regional events. **Minimum Qualifications** * Bachelor's degree in Business, Communications, Computer Science, a related technical field, or equivalent work experience. * Minimum of 3 years of Customer Success or Account Management experience, preferably within a SaaS organization. * Energy, nodal power market or trading experience. **Knowledge, Skills, and Preferred Qualifications** * Strong customer\-facing communication skills, including presentations, product demonstrations, and business reviews. * Proven ability to manage customer relationships, execute against KPIs, and drive product adoption in a SaaS environment. * Ability to build trust and credibility with customers and internal partners across Product, Sales, and Support. * Comfortable troubleshooting technical or data\-driven questions and collaborating across teams to resolve issues. * Highly organized with strong prioritization skills; adaptable in a fast\-paced, evolving environment. * Customer\-centric mindset with a passion for improving customer satisfaction, processes, and outcomes. * Willingness to learn and develop expertise in Yes Energy's products, data offerings (including API/SQL), and the power markets we serve. * Experience using customer relationship and support tools such as Salesforce, Jira, or similar platforms. * Experience working with energy markets, power trading, or large\-scale data products. * Ability and willingness to travel up to 15% of the time. **At Yes Energy, we value connecting directly with candidates. We kindly ask that third\-party recruiters and agencies not submit resumes, as we are not open to external recruiting partnerships.** **ABOUT YES ENERGY** **Overview** Yes Energy delivers real\-time market data and electric power trading decision solutions. Over 1,000 market participants use Yes Energy solutions daily. The business is a leader in all aspects of information content collection and management, developing and delivering data and market analytics solutions. Since its inception in 2008, Yes Energy has become a trusted and respected supplier of innovative and reliable solutions focused on the needs of power market analysts, traders, and trade managers. Yes Energy has a team of over 350 amazing professionals in Boulder, CO (HQ); Boston, MA; Chicago, IL; Glendora, CA; Richmond, VA; London, United Kingdom; Auckland, New Zealand, Tokyo, Japan; and Bucharest, Romania. **Culture** Yes Energy has been named one of the Best Places to Work in Colorado, and we have the culture to prove it. At Yes Energy, we care about saying "Yes" to customers. We like to listen, learn, and develop our solutions in line with their needs. We think about customers as business partners, and when we help them be more successful … we are more successful, too. Around the office, our culture is driven by some pretty fundamental values that we're proud of: * We love innovation and solving tough challenges; We are "high standards people" who combine passion and pride with hard work and rewards of all kinds* \- in an ethic that is consistent across the company; We're team\-focused with a flat hierarchy* \- we work in small teams on well\-defined projects that directly impact the success of the business; * We play to the strengths and experience of each person while each of us also works along a continuum of roles adjacent to our focus area. This presents the challenge of maintaining a broad set of skills as well as an opportunity to learn and contribute in many ways; * We are constantly growing. Professional development happens every day and every year. **Compensation and Benefits** We offer highly competitive salaries and real bonuses that are achievable and that you can impact. Our benefits package is also very competitive, including medical insurance, a 401 (k) Plan with matching, flexible vacation, and flexible work schedules. Yes Energy encourages and funds investment in both formal and informal professional development. At Yes Energy, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. In accordance with Colorado law, the range provided is Yes Energy's reasonable estimate of the base compensation for this role. The actual amount may be higher or lower based on non\-discriminatory factors such as location, experience, knowledge, skills, and abilities. *Yes Energy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Yes Energy complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*

Digital Customer Success Manager

Customer Success Manager

**Description** Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area! Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest\-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role! **About Keeper Security** Keeper Security is transforming cybersecurity for people and organizations globally. Keeper's intuitive solutions are built with end\-to\-end encryption to protect every user, on every device, in every location. Our zero\-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero\-trust and zero\-knowledge solutions defend against cyber threats at KeeperSecurity.com. **About the Job** Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry\-leading solutions. * Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows * Carry a revenue quota to meet or exceed sales targets within assigned accounts * Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts * Work with clients to negotiate contract renewals, cross\-sells and upsells * Work with clients to establish business and technical goals \& potential via technical and Quarterly Business Reviews * Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals * Advise customers on best practices for securing and protecting their business against password related breaches * Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle * Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers * Understand and navigate account procurement practices to negotiate licensing contracts * Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space * Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc. * Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM \& Keeper expert * Drive customer advocacy in the form of references, referrals, and case studies * Perform data\-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas * Participate in the evolution of Keeper Security's own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives * Contribute towards the development of a strong team environment by upholding high work standards * Jump at opportunities to go the extra mile to ensure our customers are supported and successful! **Requirements** * 1\+ years of experience in Account Management or SaaS Customer Success roles/Sales roles * Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding \& support * Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise * Experience working with and selling to Enterprise organizations, C\-level Executives, IT and Cyber Security Executives * Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value * Energetic and self\-motivated; a team player who is also a proactive and creative problem solver * Aptitude for learning software; strong with business applications * Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations * Working knowledge of Salesforce.com * Undergraduate degree preferred (BA/BS) * Experience working in IAM industry is a plus **Benefits** * Medical, Dental \& Vision (Inclusive of domestic partnerships) * Employer Paid Life Insurance \& Employee/Spouse/Child Supplemental life * Voluntary Short/Long Term Disability Insurance * 401k (Roth/Traditional) * A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) * Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E\-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Non\-Exempt **Keeper Candidate Privacy Notice** This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1\. **Data We Collect** Information You provide: * Contact details, CV/resume, cover letter * Employment history, qualifications, work eligibility * Application responses and uploaded documents Information We generate: * Interview notes, assessments, communications * Scheduling information Information From Others: * Recruiter/referral information who submit your profile * References (with your consent, before final offer) * Public professional profiles * Background verification (post offer) Voluntary Diversity and Equal Opportunity Information * We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2\. **How We Use Your Data** * Assess your application and suitability * Manage interviews and recruitment workflow * Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) * Comply with employment law obligations 3\. **Legal Basis** * Legitimate Interests (recruitment management, security and integrity of the hiring process) * Contracting steps (for progressed candidates) * Legal and regulatory compliance obligations; explicit consent where required 4\. **Who We Share Information With** Internal: * HR, hiring managers, interviewers\*, IT support for system administration * Note \- diversity and equal opportunity data is not shared with hiring managers. Third Parties: Service providers who assist with: * Applicant tracking, recruitment systems and assessment providers * Background verification vendors (post offer) * Recruitment agencies (where applicable) * Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5\. **International Transfers** Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6\. **Security** We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. 7\. **Retention** We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: * You opt into our talent database for further retention by providing consent (extended retention) * You're hired (transfers to employee records) 8\. **Your Rights** You have the following rights and can contact us at the email below to exercise them: * Access, correct, or delete your data, subject to applicable law and retention requirements * Object to or restrict processing * Withdraw consent (where applicable) * Request data portability * Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9\. **Automated Decisions** Keeper does not make hiring decisions using solely automated processing. 10\. **Contact** \- Candidates can send privacy questions to: privacy@keepersecurity.com

Customer Success Manager (Higher Education)

Public Sector, Customer Success Manager

Customer Success Manager- Fire/EMS (Billing)

This Customer Success Manager will act as the hub for our customers, connecting the dots across their journey with ESO, by working with cross\-functional teams to accelerate our efforts to drive product adoption, reduce risk and retention, and add value as an advocate and partner to our Fire, EMS, Hospital, State and Billing customers. These innovative health and safety solutions allow first responders to better manage response time, diagnosis and transport associated with time\-sensitive emergencies. Our customer success professionals provide advisory and consultative assistance to drive rapid time\-to\-value for our EMS, Fire, Hospital, and Billing customers. This role will report to the Senior Director, Customer Success **What You'll Be Doing \- the day to day** This Manager of Customer Success will execute the following tasks and activities: * Engage as a point of contact for customers experiencing post\-deployment integration challenges. * Serve as a primary point of contact for customers identified as requiring a Customer Success Manager. * Drive product adoption, renewal, and customer satisfaction by bringing value to our customers every day. * Ensure customer has adopted ESO Suite into their workflow, product usage is in line with their business objectives, and they are working towards their goals. * Leverage data to determine when adoption and usage is insufficient and drive improvement through ongoing and frequent engagement with end\-users, admins, and executives. * Assist customers when they express intention to renew and/or grow and has agreed to serve as an advocate for ESO. * Collaborate with the Customer Success Operations team on renewals/cancellations/terminations and other various operational activities. * Identify product expansion opportunities in partnership with Sales team. * Monitor specific trigger events to determine which "success plays" (i.e., the process and steps Success should take) to govern appropriate interactions. * Ensure key stakeholders are effectively using the analytical capabilities derived from ESO's data repositories and published health and safety indices. * Serve as a partner and advocate in the industry to build and maintain customer relationships and satisfaction with the ESO product and experience. * Ensure all client needs are met, solving issues at the lowest level and knowing when to escalate. **Who You Are \- the essentials** Some of the things required to be successful in this role: * Experience in billing and cost recovery for EMS and Fire Departments including use of billing software at a 3rd party billing company. * Understand rules and requirements related to billing CMS, Health care insurance, and motor vehicle insurance. * Experience with onboarding, training and software adoption. * Proven ability to manage complex customer integration needs and deliver successful outcomes. * Strong track record and desire to manage via metrics and key performance indicators. * Ability to drive collaboration across internal teams and external organizations. * Ability to make tough decisions, to change and adapt quickly while remaining focused on the customers. * Demonstrated strategic planning and operational execution skills, including project management and process improvement skills. * Ability and desire to travel. **About ESO** ESO is a fast\-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user\-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. All offers are contingent upon a successful background check. *ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non\-merit factor.* Applicant Privacy Notice –

Senior Manager, Customer Success - Upstream On Demand Software Suite

From $122,400/yr

**Senior Manager, Customer Success – Upstream On Demand Software Suite** **Location: Houston, Texas or Dallas, TX or USA \- Remote** **Model of Work: Hybrid if located in Houston, TX or Dallas, TX or Remote with Travel if the work location is USA – Remote** Are you excited by challenges? Do you enjoy working in a fast\-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil \& gas transformation. Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data\-driven decisions that optimize profitability and growth. Our industry\-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. **Overview** The Senior Manager of Customer Success for Upstream On Demand is responsible for leading a high\-performing team that ensures customer satisfaction, retention, and growth across Quorum Software’s SaaS portfolio serving the upstream oil and gas market. This leader owns the customer lifecycle post\-sale, developing strategies that drive value realization, mitigate churn risk, and maintain a defendable renewal profile across the SMB segment. The Senior Manager works cross\-functionally with Sales, Marketing, Engineering, and Support to proactively manage customer health, identify adoption barriers, and deliver world\-class customer experiences. This role is instrumental in achieving the company’s financial goals through disciplined renewal forecasting and execution. **Responsibilities** * Customer Retention \& Risk Management + Own renewal rate and customer retention KPIs for the Upstream On Demand product line. + Develop and maintain a defendable customer risk profile to support accurate revenue forecasting and budgeting. + Implement customer health scoring, playbooks, and proactive engagement strategies to mitigate churn risk. * Team Leadership + Lead and mentor a team of Customer Success Managers (CSMs) and a Renewals Specialist to deliver measurable business outcomes for customers. + Foster a culture of accountability, collaboration, and customer advocacy. + Set and monitor team performance goals aligned with company objectives. * Customer Experience \& Value Realization + Ensure customers achieve measurable ROI and sustained value from Quorum’s SaaS solutions. + Drive adoption and engagement through structured onboarding, enablement, and success planning. + Partner with CSM teams servicing upmarket customers to extend expertise and augment customer experience. * Cross\-Functional Collaboration + Partner with Sales to ensure smooth transitions from new sales to renewals, and identify expansion opportunities. + Collaborate with Product Management and Engineering to provide customer insights that influence roadmap priorities. + Work with Marketing to develop customer communications, case studies, and advocacy programs. + Coordinate with Support to resolve escalations and improve customer outcomes. * Data\-Driven Management + Use analytics and systems (e.g., CRM, CS platforms) to monitor account health, forecast renewals, and identify at\-risk customers. + Report regularly on renewal performance, customer satisfaction trends, and team impact. * And other duties as assigned. **Requirements** * 5\+ years of experience in Customer Success, Account Management, or SaaS Operations; 2\+ years in a leadership role. * Proven success managing renewal motions and retention KPIs within a SaaS environment. * Experience leading teams serving SMB or mid\-market customers. * Strong business acumen with the ability to interpret financial metrics and forecast renewal outcomes. * Excellent communication, stakeholder management, and cross\-functional collaboration skills. * Familiarity with the energy or upstream oil \& gas industry preferred. * Bachelor’s degree in Business, Engineering, or related field (MBA preferred). **Success Measures** * Achieve or exceed annual renewal and retention targets. * Maintain accurate and timely renewal forecasting with defendable risk profiles. * Improve customer health scores and satisfaction metrics (e.g., NPS/CSAT). * Demonstrate measurable customer value realization and adoption growth. * Develop a high\-performing, motivated Customer Success team. **Additional Details** * Salary commensurate with experience ($122,400 \- $153,600 US Dollars) with bi\-weekly pay via direct deposit. Posted salary ranges are made in good faith. Quorum Software reserves the right to adjust ranges depending on the qualifications, experience, training, work history, and geographic location of the selected candidate. * Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and passport/ID validation. * Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable. **About Quorum Software** Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud\-first software, data standards, and integration. The trusted source of decision\-ready data for 1,800\+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. **Quorum Diversity Statement**:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self\-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. *Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.* **Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department** *Our company uses E\-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E\-Verify, including your rights and responsibilities, please visit* *www.dhs.gov/E\-Verify.* **Recruitment Scam Alert:** Quorum Software does not charge fees, request payments, conduct interviews via messaging apps, or request the installation of software at any stage of the recruitment process. All legitimate recruitment activities are conducted exclusively through our official careers website (www.quorumsoftware.com/careers) and email addresses ending in **@quorumsoftware.com**. Any communication that does not originate from these official channels should be considered unauthorized and may be reported to \[email protected]

Customer Success Manager

Customer Success Manager

From $58,700/yr

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. As a Customer Success Manager (CSM) you are ultimately responsible for ensuring the success of a small portfolio of nCino’s customers. As a CSM, you will be responsible for driving customer adoption and success by providing advice, usage/adoption recommendations, risk identification and mitigation. The CSM will bring nCino's best ideas, innovations and capabilities to their portfolio of customers and match these to the customer’s business goals, driving greater value and executive alignment between the customer and nCino. The end result is increased customer satisfaction, retention and expansion of the nCino footprint within the institution. As a trusted advisor and coach, you are the post\-sales success leader for your assigned accounts and provide your customers with a Success Blueprint. In addition to the business process and change management skills needed for this role, the CSM should possess application knowledge or IT expertise in combination with exceptional customer management experience. The CSM will work closely with the entire account team to strengthen the customer relationship at all levels in order to execute the overall account strategy. You will also help troubleshoot and address any issues that impact the customer’s success. CSM's are required to maintain strong working relationships with other nCino customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management ecosystems with the goal of owning the post\-sale strategy. Responsibilities* As the Success Program Leader, you own ultimate responsibility for the customer’s contract renewal and for expansion success * Ensure that customers derive maximum value from their investment in nCino, utilize all of their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint through an Executive Business Review process * Work in tandem with Sales Account Managers and Support Engineers to manage assigned accounts to ensure customer success with the nCino Bank Operating System * Partner with the customer to establish a transformational Optimization Plan to ensure achievement of business goals * Effectively network within an account from the C\-Level down in order to achieve successful execution of the customer’s Optimization Plan * Develop a comprehensive understanding of the customer’s business challenges and objectives to appropriately map nCino features and associated business benefits to address their needs * Identify risks to the customer by achieving their stated business goals and developing a risk mitigation plan * Serve as a customer advocate in driving industry best practices and the evolution of nCino product and platform functionality, courses and administrative services integral to the customer's success * Develop and maintain long\-term relationships with stakeholders in your account portfolio * Provide thought leadership and best practices, both internally and externally, around business transformation * Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition * Become Salesforce.com certified with at least two different certifications within your first six months of employment * Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks to improve accuracy, save time, and minimize errors. * Utilize AI\-driven insights to refine decision\-making, elevate customer experience, and boost team productivity while ensuring its application provides measurable value, driving innovation and smarter ways of working. * Stay informed on AI advancements to drive continuous learning and scalable growth opportunities. Qualifications *Required:** Bachelor’s degree and a minimum of two years functional work experience or an equivalent combination of education, experience and superior performance * Experience with account portfolio planning and prioritization a must * Ability to serve as credible and effective advisor/coach, especially around change management (cultural, technical and business) * Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog * Proven effectiveness at leading and facilitating meetings and workshops * Ability to prioritize, multi\-task and perform effectively under pressure * Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation * Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful) *Desired:** Experience with CRM systems such as Salesforce.com or systems built on relational databases a big plus * Financial Services Experience; Including, but not limited to: Retail Banking, Business Banking, Commercial Banking, Commercial Pricing, Digital Customer Engagement, and Financial Analysis) * Knowledge of nCino product and platform features, capabilities and best use * CRM or IT experience and knowledge of nCino competitive landscape and technical ecosystem Other Position requires 15\-25% travel *If you thrive in a high\-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.* *The pay range for this role is based on relative market data and alignment with our compensation philosophy. The range displayed reflects the minimum and maximum of the pay range for each job posting, which is used to determine new hire rates/salaries and takes into consideration multiple factors including but not limited to knowledge, skills, abilities, proficiencies, experience, education,* *licensures/certifications,* *as well as business and organizational needs. nCino reserves the right to modify the posted range consistent with our internal practices and external market movement. The recruiter for this job posting can share more compensation details during the recruitment process, as base salary is only one component of the total compensation package per position posted.* The base salary range for this job is: $58,700\.00 \- $93,900\.00 nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com. Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

Customer Success Manager

Technical Customer Success Manager (m/w/d)

Customer Success Manager

Customer Success Manager

Sr. Customer Success Manager

**Who We Are:** CrashPlan® provides cyber\-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers, on endpoint devices, and in SaaS applications, CrashPlan's solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide. From ransomware recovery and breaches to migrations and legal holds, CrashPlan's suite of products ensures the safety and compliance of your data without disruption. **What You Will Be Doing:** We are seeking a Senior Customer Success Manager to own and drive outcomes for a portfolio of strategic and enterprise customers. This role is responsible for building trusted relationships, ensuring customers realize ongoing value from our platform, and driving retention and expansion. As a senior individual contributor, you will operate as a strategic advisor to customers, proactively managing risk, aligning solutions to business objectives, and collaborating cross\-functionally to deliver an exceptional customer experience. **Day In The Life:** **Customer Relationship \& Success Management** * Own the end\-to\-end customer lifecycle for a portfolio of strategic and enterprise accounts * Develop and execute customer success plans aligned to customer business goals, advocating for customer needs internal and ensuring timely follow\-through * Serve as the primary point of contact and trusted advisor for assigned customers, building strong relationships with customer stakeholders at multiple levels **Adoption, Retention \& Expansion** * Drive product adoption and value realization through proactive engagement * Monitor customer health, usage, and risk indicators; take action to prevent churn * Partner with Sales on renewals and expansion opportunities **Cross\-Functional Collaboration** * Partner with Technical Account Managers, Support, Solutions Engineering, Product, and Sales teams to resolve customer challenges or progress renewals * Coordinate escalations and ensure effective communication and resolution * Provide structured customer feedback to influence product and experience improvements **Process \& Continuous Improvement** * Maintain accurate customer data, success plans, and activity tracking in CRM and CS tools * Contribute to playbooks, best practices, and scalable success motions * Mentor junior CSMs and contribute to team knowledge sharing **Who You Are:** **Required Qualifications:** * Bachelor's degree in Business Administration, Management, Communications, Marketing, Information Systems, or a related field \- or equivalent relevant experience * 5\+ years of experience in Customer Success, Account Management, or related customer\-facing roles in B2B SaaS * Proven experience managing enterprise or strategic customer relationships * Experience presenting, demonstrating technical solutions * Strong ability to drive retention, adoption, and customer satisfaction outcomes **Preferred Qualifications:** * Excellent communication and stakeholder management skills * Experience supporting enterprise and/or strategic SaaS customers * Familiarity with technically complex products and CRM platforms * Experience working with data protection and data compliance solutions * Experience partnering cross\-functionally, particularly with Sales and Product teams **NOTE \- We are only considering remote candidates in the following states:** **AL, AZ, CA, CO, FL, GA, IL, MA, MD, MI, MN, NC, NJ, NY, OH, SC, TX, VA, WA, WI** The total compensation for this position (on target earnings ) is $140,000 \- $175,000 / year. This position is eligible for a variable bonus plan based on assigned targets, in addition to a full range of benefits. Final compensation will be dependent on various factors relevant to the position and the candidate such as geographical location, candidate qualifications, certifications, relevant job\-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer.

Customer Success Manager - (Enablement & Training) (m/w/d) 20-30 Std./Woche

Customer Success Manager - Credit & Collections Management

Customer Success Manager

Customer Success Manager II

**Job Description:** The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer\-focused individual on the Customer Support Team. The CSM’s overall responsibility is to build, maintain and grow our customer relationships by being their website performance specialist. The CSM II will use their OEM, product, and industry knowledge to address proactive and reactive customer requests and issues. The CSM II is expected to be a hard\-working team member with goals to improve overall customer retention, and support experience we provide our customers. This is a remote, mid\-level position. **Essential Functions:** * Manage customer accounts across multiple OEMs * Provide monthly product review (MPR) reporting and optimization recommendations to improve all aspects of the customers’ websites, utilizing the Specific OEM (i.e., FORD/Lincoln) MPR Deck to ensure all Service level agreements (SLA) are met * Work with customers to analyze and review their digital performance in detail * Complete website edits, and troubleshoot various issues or concerns to ensure that response and resolution service levels are met * Ensure strategy and customer’s KPIs (key performance indicators) are communicated, understood, and implemented by cross\-functional teams * Understand the customers’ business goals to anticipate future needs * Prioritize, triage, and communicate resolution on escalated customer issues and requests * Manage multiple accounts simultaneously, tracking the status of each project, and updating all stakeholders * Assist business leads in driving customer retention and identifying business growth opportunities * Work alongside support roles to assist with case management and ensure that response and resolution service agreement levels are met * Complete various tasks assigned by leadership such as OEM project asks * Assist in updating and creating knowledge base articles for the team on a consistent basis **Required Skills/Experience:*** Bachelor’s degree or equivalent experience * Google Analytics Certified * 2\+ years of account management and/or dealership experience * Dependable, follows instructions and takes initiative to solve problems * Strong ability to work with cross\-functional teams in a complex, always changing environment * Ability to react quickly and multi\-task to meet changing department priorities * Ability to de\-escalate customer concerns and provide the best resolution for both the customer and DealerOn * Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud * Ability to think critically and contribute to improving team processes * Capable of working effectively as part of a team, but also taking independent initiative * Ability to work various shifts including evenings and weekends **Preferred Skills/Experience:*** Demonstrated experience driving increased customer satisfaction and loyalty, measured through customer retention and client satisfaction scores. * Experience coordinating online marketing strategy with other key business partners internally and externally * Knowledge of SEO, SEM, JIRA, CRM (Customer Relationship Management), and Salesforce * 2\+ years of automotive experience \#LI\-Remote **The targeted salary range for this position is $45,200 \- $64,700\.** The posted salary range for this position may be adjusted based on job\-related factors permitted by law, such as experience and training; internal pay equity; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions. **This position is open to US residents only.** **About Us:** We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting\-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble. **Perks and Benefits:** Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including: * Medical, dental and vision insurance * Company matched 401K plan * Flexible PTO \+ Sick Leave * 6 weeks paid Parental Leave * 8 Paid National Holidays * Company\-paid basic Life Insurance * Voluntary supplemental Life Insurance * Voluntary long\-term/short\-term disability insurance * Voluntary Pet Insurance * Optional Healthcare/Dependent Care FSA Account DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E\-Verify (for more information, click here: E\-Verify Participation and Right to Work). A successful candidate must pass a background check as a condition of joining the team. RsHUE9YMir

Customer Success Manager

The Customer Success Manager (CSM) is accountable for an assigned portfolio of clients and their engagement processes and solution delivery through all phases of on\-boarding and implementation. The CSM may also be accountable for project management support of existing accounts or implementation management of new accounts or expansions within current accounts. The CSM serves as a Trusted Advisor to clients by understanding the client’s goals, planning, and controlling delivery, mitigating risks and constraints, and expertly communicating internally and with clients to meet or exceed client requirements. The CSM develops successful client partnerships that result in high client satisfaction, retention, and growth. Through influential leadership in a matrixed environment, the CSM builds and leads diverse high\-performing teams across Vatica Health, the client, and vendor partners. The CSM makes significant contributions to client engagement and solution delivery best practices. **Responsibilities** * Serve as a Trusted Advisor and directly lead or support client relationships, engagement, and implementation delivery * Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents * Develop and execute detailed on\-boarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners * Build power point decks for client presentations (QBR’s, kick offs, status meetings) * Facilitate joint client\-Vatica Health leadership committees to ensure senior leadership alignment, long\-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution * Deliver successful client partnerships that result in high client satisfaction, retention, and growth * Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats) * Lead, through influence in a matrixed environment, teams comprised of members from Vatica Health functional groups, the client, and vendor partners * Deliver and ensure client training on Vatica Health tools, processes, and reports * Support operational and financial plans and maintain actuals and forecasts * Serve as the Voice of Client by seeking ad\-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement * Design and develop best practices in client engagement and implementation to deliver industry\-leading client experience **Requirements** * 4\+ years in a healthcare client facing role with progressive experience * 4\+ years leading complex projects * **Healthcare experience required; required experience in Risk Adjustment, Quality of Care** * Strong project performance analysis and strategic power point deck building skills * Outstanding customer service skills * Experience organizing, analyzing and presenting data * Strong ability to learn at a fast pace, apply knowledge and be consultative. * Strong computer (including Microsoft Office), grammar and multi\-tasking skills * Strong attention to detail, time management, and decision\-making skills * Ability to work with significant independence and minimal supervision * Ability to travel during the week **Benefits** **WORKING AT VATICA HEALTH ADVANTAGES** **Prosperity** * Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar * Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded * 401k plans– we want to empower you to prepare for your future * Room for growth and advancement\- we love our employees and want to develop within **Good Health** * Comprehensive Medical, Dental, and Vision insurance plans * Tax\-free Dependent Care Account * Life insurance, short\-term, and long\-term disability **Happiness** * Excellent PTO policy (everyone deserves a vacation now and then) * Great work\-life balance environment\- We believe family comes first! * Strong supportive teams\- There is always a helping hand when you need it *The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $95,000 to $115,000(annualized USD). However, this estimate represents just one aspect of our total compensation package offered.*

Customer Success Manager

Customer Success Manager I or II

**Position Type :** Full time**Type Of Hire :** Experienced (relevant combo of work and education)**Job Description** **Summary of This Role** Plans and oversees enterprise\-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business. **Job Specific Duties \& Responsibilities** * Leverage industry, market, and TSYS product and service expertise to strengthen mutually beneficial strategic client relationships. Be the expert on your client’s business, strategy, goals, objectives, and organization, develop and execute tailored Account Growth Plan and Playbook, identify whitespace, and drive opportunities through Salesforce stages to closure * Is responsible and accountable for totality of client relationship for assigned accounts; all FIS products and services including TMS, Value Added Products (VAPs), and Core across all platforms including Commercial, Consumer and Debit. Participates in and ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes. Is responsible for ensuring tactical initiatives are implemented successfully. On call 24 hours a day, 7 days a week, and responds appropriately to ensure FIS support groups respond and react accordingly and with empathy to the client impact. Update client business groups as necessary during and after severity one incidents. Required to carry a cell phone and travel to client site(s) as necessary. (Client Management) * Supports the client by acting as the voice of the customer, identifying product support and development needs and communicating needs internally. (Client Management) * Maintains long\-term relationships with clients. Ensures understanding of the client business and product installations to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Identifies new product services based on strategic direction of the client's business. (Client Management) * Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues and escalates issues that pose substantial regulatory or financial impacts to leadership. (Client Management) * Provides quality service and operational performance within the parameters of the client's projects and service delivery standards. (Client Management) * For the North America segment, supports the Client Business Review and acts as an advocate for the client. Aligns client's needs with internal solutions. Conducts the complete setup and preparation for the client review, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting. Assists with presenting specified sections of this information to the client with the intent to improve the client's business. For the International Segment, owns the organization and delivery of client business reviews. Aligns client's needs with internal solutions. Manages the complete setup and preparation for the client review, monthly and/or quarterly and annual Executive reviews, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting. Manages the implementation, execution and follow up of actions associated to monthly/quarterly balanced scorecards and Global Payments Inc. client survey. Assists with presenting specified sections of this information to the client with the intent to improve the client's business. (Client Management) * For the North America segment, is accountable for invoice accuracy, including research and dispute resolution and understands the financial and compliance impacts of client support. Consistently analyzes and monitors the client's processing environment to identify and implement strategies for operational efficiency and cost savings. For the International segment, ensures the accurate and timely forecasting of all revenue and lines, on a monthly and quarterly reporting basis for assigned accounts. Validates monthly billing to the client ensuring accuracy and timely issuance of invoices. Ensures client stays current with no bad debt. Accountable for the negotiation and settlement of any direct loss claims or billing disputes for assigned accounts. (Client Management) * For the International segment, has revenue targets for new and existing accounts. Identifies and owns the successful closure of cross sell opportunities of FIS and partner products and services to extend FIS revenues and footprint with the clients to meet individual account revenue and strategic growth targets as set by your manager. Creates business case for Executive approval. Tracks and Reports Performance. Is accountable for the profitability of new commercial deals; achieve agreed revenue and margin targets and adhere to them whilst adopting a Senior Executive exception approval process. (Client Growth) * For the International segment, develops an Account Plan and Contact Plans; Fully understands the client organization and strategy to enable FIS to engage and navigate throughout the enterprise. Defines relevant propositions for each client and qualify opportunities to ensure high probability of win and successful delivery. Is accountable for the profitability of the client; achieve agreed revenue targets. (Client Growth) * Supports the renewal of client contracts and addenda to agreed retention, deal parameters, and financial and commercial points for assigned accounts. Receives support from legal and other key stakeholders for areas outside of the Relationship Management’s area of expertise. (Client Growth) * Manages sales support resources and work with internal stakeholders to create and deliver propositions. (Client Growth) * Stays abreast of industry trends, regulations and competitive products in order to strategically identify and target sales opportunities. (Client Growth) * For the International segment, implements creative strategies and work with SMEs and other RM’s to seek new client solutions where appropriate. Works to develop initiatives to improve communications, processes and workflow with clients and within Global Payments to create and maintain positive relationships. Delivers reports that provide revenue projection, product penetration rates and sales forecasts for senior executive management. (Client Growth) * For the North America segment, maintains customer profile of client's architecture and processing environment, product matrix, and custom processes to track client interactions. (Client Management) **What Are We Looking For in This Role?** **Minimum Qualifications** * Bachelor's Degree * Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree * Typically Minimum 6 Years Relevant Exp * Experience in client facing roles and/or financial industry. **Preferred Qualifications** Prior TSYS Experience **What Are Our Desired Skills and Capabilities?** Skills / Knowledge \- Having wide\-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub\-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review). Job Complexity \- Works on complex issues where analysis of situations or data requires an in\-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts. Supervision \- Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead). Communication Skills \- Oral and written. Ability to develop and conduct presentations. Collaboration Skills \- Collaborate with internal and external audiences to solve problems. Customer Service Skills \- Aligns client needs with internal solutions. “The position listed in this requisition is ineligible for the referral bonus award program” **Privacy Statement** FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. **EEOC Statement** FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case\-by\-case basis. **Sourcing Model** Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. \#pridepass

Customer Success Manager II - Northeast

Customer Success Manager- Software Solutions

**About Versapay \\uD83D\\uDE80** Versapay turns accounts receivable (AR) into a competitive advantage. Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward. Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M\+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually. Think you might be the next Veep to join? Read on!! **Here’s how you’ll make a huge impact here – and on your career:** At Versapay, we're seeking an experienced Customer Success Manager to join our Software\-focused team. This role is ideal for a seasoned professional with a strong background in managing a strategic portfolio of customers and/or Fintech/Payments, who can leverage their expertise to become a strategic advisor to our customers. This is an excellent opportunity for a highly self\-motivated person with a passion for both strategy and impact, looking for the experience to build and scale with our team. Reporting to the VP of Customer Success, you'll be a key player responsible for delivering a world\-class experience that our customers have come to expect. Your mission will be to manage long\-term relationships, develop a deep understanding of our customers' businesses, and explore innovative ways that Versapay products can support their objectives. ### **What you'll do:** * **Customer Lifecycle Management:** * Seamlessly transition customers from onboarding to long\-term adoption * Focus on growing installed base revenue * Conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs) * **Growth and Retention:** * Develop and maintain Success Plans in collaboration with customers * Create and track shared KPIs for retention and growth strategies, including cross\-sells, upsells, renewals, and churn mitigation * **Customer Advocacy:** * Collaborate with sales, professional services, support, underwriting, marketing, and product teams * Represent customer needs in product development initiatives * **Problem Resolution:** * Partner with Customer Care to maintain visibility into customer issues * Act as an advocate for high\-severity requests * Drive cross\-functional resolution efforts * **Process Improvement:** * Propose scalable enhancements to our customer journey * Identify and analyze multi\-client issues to forecast potential churn risks ### **Qualifications:** * 5\+ years of experience in Customer Success or Account Management roles within SaaS\-based companies * Proven track record managing high ARR customers in the Fintech industry * Demonstrated experience managing strategic accounts and engaging with C\-level executives * Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership * Bachelor's Degree in Business, Marketing, Communications, Economics, or related field * Knowledge of strategic account management methodologies and best practices * Proficiency in creating and delivering high\-impact presentations to diverse audiences, including C\-suite executives and decision\-makers ### **What you'll bring to the team:** * **Customer Obsession:** Unwavering focus on customer needs, with the ability to view problems from the customer's perspective and make decisions based on their business impact. * **Strategic Thinking:** Capacity to understand complex business scenarios and align Versapay solutions with customer objectives. * **Relationship Building:** Exceptional interpersonal skills to foster strong, long\-term partnerships with key stakeholders at all levels, internally and externally * **Analytical Acumen:** Data\-driven mindset with the ability to leverage metrics for assessing success and identifying improvement opportunities. * **Industry Expertise:** In\-depth knowledge of the payments landscape, ERP systems, and emerging trends in financial technology. * **Problem\-Solving:** Adept at navigating complex technical and business challenges, with a proven ability to drive innovative solutions. * **Leadership:** Ability to influence cross\-functional teams and drive initiatives that impact customer success and company growth. * **Adaptability:** Flexible approach to new challenges in a fast\-paced, evolving industry Salary range above reflects base salary only. Total OTE ranges from 105k\- 125k USD. \#LI\-Remote We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Success Manager, Acceleration (BTP)

$78,000 - $180,700/yr

**We help the world run better** At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. **Summary** Acceleration Expert (ACE) \- BTP is a key role in Customer Success, focused on driving consumption, value realization, and sustainable usage of SAP Build to drive BTP revenue. At its core, this role focuses on accelerating customers transformation journey by delivering targeted, short but high\-impact engagements to unlock sustained consumption potential to drive expansion. Acceleration expert will partner with entire value chain from Sales to Delivery to proactively drive first productive use of BTP with a focus on SAP Build. Purpose of this role is to Accelerate customers transformation journey with SAP Build as an Application Extension, Innovation and Agentic Platform. Stabilize the adoption of SAP Build early in the customer transformation journey setting the foundation expansion. **Key Responsibilities** Stabilize SAP Build consumption early in customers transformation journey and focus on driving first\-project success for SAP Build through short, structured, high\-impact engagements that activate platform capabilities, demonstrate value quickly and create momentum for sustained SAP Build consumption and set the foundation to drive expansion revenue. **Consumption and expansion focus** * Drive sustainable SAP Build usage that leads to BTP consumption growth and expansion beyond initial seeded bundles. * Use FRE engagement planner and activity repository to plan, track, and forecast consumption outcomes at account. **Customer engagement and activation** * Identify, prioritize, and engage targeted customers with focus to drive consumption. * Lead 60–90\-day, time\-boxed engagements focused on getting the first SAP Build use case live and productive. * Analyze customer technical and transformation needs and define a clear 60–90 day success plan aligned to engagement plays (Strategic Positioning, Momentum, Extensions \& Agentic Development, Roadmap). **Advisory and value realization** * Provide advisory guidance on use cases, solution architecture, governance, extensibility, AI and data interplay, and scaling patterns to de\-risk the first project. * Map customer business goals, processes, and differentiating capabilities to SAP Build capabilities, showcasing clean\-core\-friendly extension patterns and innovation scenarios. * Coach customers on best practices and standard content (Acceleration Packs, demos, technical academy assets) to accelerate time\-to\-value. **Collaboration and handover** * Operate as a central BTP/SAP Build point of contact during the acceleration phase, orchestrating alignment across account teams, specialists, and delivery stakeholders. * Execute structured handovers (Transfer, Pause, Extend, or Co\-Ownership) to Sales, RISE\-EA, D‑CSM, S‑CSM, or Partners based on engagement maturity and next desired outcomes. * Maintain a continuous improvement loop by sharing feedback, best practices, risks, and success stories across regions and global teams. **Internal enablement and content feedback** * Leverage and contribute to SAP Build Acceleration content strategy (Acceleration Packs, demos, technical academy materials) in partnership with the SAP Build Domain Lead. * Participate in ongoing enablement such as the SAP Build CSM Bootcamp and internal communities (e.g., SAP Build Blackbelts), and feed structured content feedback into global programs **Our Team** The Acceleration Expertsits within the Customer Success Organization as part of the Customer Success Management (CSM) team. We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued. The SAP Business Technology Platform CSM team is committed to sustain each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences. **Role Requirements** **SAP Specific Knowledge** * Deep expertise in SAP Business Technology Platform, especially SAP Build, and embedded suite entitlement* Ability to map the customer use case to supporting SAP Build capabilities * SAP Build positioning and competitive knowledge * Proficient in custom Agentic development for SAP LoB Applications using SAP Build. * Comfortable in discussing cutting\-edge application development including MCP, Agent to * Agent integration patterns and AI\-powered intelligent application development **Account Management** * Proactively engages with BTP customers to deliver high\-impact, short\-duration advisory engagements focused on accelerating platform adoption and consumption with special focus on Build * Acceleration engagement is dynamically assigned and CSM should be constantly evaluating customer for consumption potential (engagement scorecard) * Manages diverse account portfolios, prioritizing Build\-seeded and LOB\-driven opportunities across regions * Collaborates closely with Line of Business (LOB) Customer Success Managers to identify and support projects lacking traditional BTP CSM coverage * Applies a farming\-sales approach to maximize BTP footprint and revenue expansion within strategic accounts * Sales savvy, able to identify new opportunities for customer to leverage new or expanded SAP solutions **Functional Experience** * Possesses competitive knowledge, understanding BTP’s positioning versus hyperscalers and alternative platforms * Maps customer business use cases to supporting BTP capabilities and demonstrates immediate business value * De\-risks early\-stage BTP adoption and implementation through targeted, advisory\-driven engagements * Advises on application extension scenarios, best practices, cloud architecture, governance, extensibility, and scaling with SAP BTP * Expert level buying center / LoB(s) domain expertise with deep expertise in one or more industry a plus * Experience working in and around cloud software solutions and cloud delivery models along with deep understanding of cloud readiness, characteristics, challenges and benefits * Knowledge of SAAS and IAAS processes including provisioning, onboarding, and customer support **Soft Skills** * Demonstrates strong business development and relationship\-building abilities to foster customer trust and drive action * Exhibits proactive communication and value positioning skills to influence technical and business stakeholders * Operates effectively in fast\-paced, advisory roles, adapting rapidly to changing project and customer needs * Coaches customer teams on best practices and value realization, serving as a catalyst for stakeholder enablement **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end\-to\-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose\-driven and future\-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. **We win with inclusion** SAP’s culture of inclusion, focus on health and well\-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e\-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. **Compensation Range Transparency**: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 78,000 \- 180,700 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. **AI Usage in the Recruitment Process** For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 446397 \| Work Area: Consulting and Professional Services \| Expected Travel: 0 \- 10% \| Career Status: Professional \| Employment Type: Regular Full Time \| Additional Locations: \#LI\-Hybrid

Customer Success Manager

Customer Success Manager, Mid-Market

Customer Success Manager

Digital Customer Success Manager

Customer Success Manager

Sr. Manager, Customer Success Management

From $104,800/yr

About GitHub: GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot. Locations: In this role you can work from Remote, United States Overview: GitHub is seeking a Senior Manager of Customer Success Management to lead a team of Customer Success Managers (CSMs) dedicated to helping our customers achieve their desired outcomes. We are passionate about customer success and the quality of our work. The ideal candidate will have enterprise experience, emerging people leadership skills, and the ability to manage a portfolio of customers within a segment/vertical with complex technical products across the GitHub Platform. This individual will coach team members to guide customers in managing change initiatives by applying knowledge of change management principles. They will establish standard processes for the team to offer feedback and insights, helping customers set and achieve their digital and business transformation goals. The role involves managing, fostering, and leveraging relationships with key partners to drive business results. They guide the team in acting as the voice of the customer by driving new feedback. This role includes people management responsibilities, such as supporting employee development, overseeing project execution, and managing team performance. Responsibilities: * **Drive, Deliver and Demonstrate Value for Customers:** Develop, execute, engage and enable adoption, while building alignment with internal stakeholders, create initiatives to expand product awareness, and identify new growth opportunities for customers. Support escalations, expansion and renewal opportunities. * **Recruit, Retain, Grow Your Team:** Build and manage a pipeline of candidates, uphold a high bar for excellence, proactively manage performance expectations, create and maintain a team\-based culture focused on customer outcomes while navigating constant change, and mentor and grow your team of CSMs. * **Voice of the Customer:** Drive alignment and engagement with customers, develop and support mechanisms to share customer feedback with Product, Engineering and Marketing teams, and develop organizational superfans to help evangelize within customer organizations and externally with other GitHub customers. * **Own \& Report on Key Metrics:** Drive product adoption metrics, customer health metrics, revenue retention and growth, and deployment and implementation rates. Qualifications: Required Qualifications: * 7\+ years experience in customer success management, software adoption management, technical account management, professional services consulting, service delivery management or customer facing program management, executive stakeholder management + OR Bachelor's Degree in Business, Engineering, Technology or related eld AND 5\+ years experience in customer success management, software adoption management, technical account management, professional services consulting, service delivery management or customer facing program management, executive stakeholder management + OR Master's Degree in Business, Engineering, Technology or related eld AND 3\+ years experience in customer success management, software adoption management, technical account management, professional services consulting, service delivery management or customer facing program management, executive stakeholder management + OR equivalent experience. * 6\+ months experience leading others, formally or informally (e.g., coordinating work of others, providing guidance or mentorship, and contributing to a team’s operating rhythm and outcomes). * 3\+ years as a Senior CSM and/or principal and/or team lead experience OR 1\+ year(s) formal people management experience. * Ability to travel approximately 25%. Preferred Qualifications: * Demonstrated ability to manage globally distributed teams across multiple verticals like highly regulated industries (financial services, manufacturing, healthcare \& life sciences, public sector) * Strong interpersonal and communication skills, especially when working with internal teams, especially across the revenue organization. * Experience working in the software development or DevOps domains. * Experience with CSP (Customer Success Platform) and CRM tools / solutions. * Experience leveraging AI powered solutions for CSM engagements. * Experience with executive stakeholder management Compensation Range: The base salary range for this job is USD $104,800\.00 \- USD $278,000\.00 /Yr. In addition, this role also has the opportunity to earn sales incentives. On target earnings (OTE) is based on a 80/20 base salary/sales incentive. These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. GitHub Leadership Principles: **GitHub values** * Customer\-obsessed * Ship to learn * Growth mindset * Own the outcome * Better together * Diverse and inclusive **Manager fundamentals** * Model * Coach * Care **Leadership principles** * Create clarity * Generate energy * Deliver success Who We Are: GitHub is the world’s leading AI\-powered developer platform with 150 million developers and counting. We’re also home to the biggest open\-source community on earth (and 99% of the world’s software has open\-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote\-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together. EEO Statement: GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Sr. Customer Success Manager (Remote)

NOTE: This is a 100% remote role with travel required to visit customers. Ideal candidates will be located in MST or PST. **Who We Are:** At QA, we believe the future belongs to organizations that learn fast, build real capability, and apply new skills at speed and scale. QA is a global leader in technology and digital skills development, trusted by more than 4,000 organizations and over one million learners worldwide. As the largest tech training provider in the UK and a rapidly expanding force in the U.S., we offer a full suite of scalable learning solutions—from digital, on‑demand content to immersive instructor‑led training (ILT). Our programs span cloud, data, AI, cybersecurity, software, e‑commerce, digital marketing, and the broader commercial skills today’s enterprises need to compete. Backed by CVC Capital Partners, QA combines the stability of a long‑established global business with the agility and energy of a high‑growth U.S. team. With 4,500 employees worldwide and 80 employees across the United States, we bring both global scale and a startup‑like pace as we build our U.S. presence. This is a chance to be part of something big, with room to make immediate impact. Learn more at QA.com. **Role Overview:** You will be the main owner of strategic client accounts responsible for developing strong multi\-threaded relationships, platform adoption \& learning content consumption, customer satisfaction, revenue retention, and growth via expansion leads and advocacy initiatives. You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs. You should be able to define and communicate clients’ digital skills gaps and training goals and act as an expert in the digital landscape and be able to talk to clients with authority around the training that we provide. You will also need to demonstrate that you can lead on program design to ensure high engagement rates of our products and content, to drive value and success. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. The Sr. CSM will embed themselves in the client organization as a trusted/strategic advisor, deepening relationships with program owners, sponsors, advocates, and key subject matter experts to achieve success goals and prove ROI. **Key Responsibilities:** * **Client Onboarding \& Training**: Facilitate effective onboarding and training for new users. * **Customer Success Strategy**: Develop and deploy customer success strategies tailored to client needs. Understand customers’ business value drivers and success criteria to develop account plans that achieve mutual success. * **Learning Strategy:** Define and communicate clients’ digital skills gaps and training goals and act as an expert in the technical \& digital landscape and be able to talk to clients with authority around the training that we provide. Set up curricula in partnership with the Go\-to\-Market Consultancy Team. * **Relationship Management**: Embed yourself as a strategic advisor, build rapport and understand needs for all key stakeholders up and across all relevant functions. Leads Business Reviews and regular meetings to drive success and measurable outcomes that prove ROI. * **Platform Adoption**: Drive license activation and high engagement with our product and content. * **Value Management**: Proactively manage and demonstrate value for our clients through data\-driven storytelling and consultative selling. * **Revenue Retention \& Renewals**: Manage revenue retention and ensure high net and gross retention rates. * **Growth Strategy**: Partner with Account Executives to identify and pursue expansion opportunities. * **Financial Management**: Understand and navigate enterprise dynamics, budgeting cycles, procurement processes, forecast revenue attainment, and have a gap plan to address potential revenue churn. **Key Performance Indicators:** * Gross Retention Rate (GRR) * Net Retention Rate (NRR) * Customer Success Qualified Leads (CSQL) * Customer Retention * Adoption Metrics * Satisfaction \& ROI Impact **Ideal Candidate Profile:** * **Experience**: Proven track record in onboarding, driving user adoption, developing mutual success plans, managing revenue retention and renewals. Experience with expansion leads and partnering on growth strategies. * **Skills**: Strong in proactive value management, consultative selling, and creating business cases for executives, renewal negotiations, and qualifying expansion lead opportunities. Has gravitas, poise, passion and an executive presence when engaging with senior leaders. * **Knowledge**: Foundational familiarity with Cloud Platform, Cyber Security, IT Service Management, Dev Ops, E\-Commerce to engage with Technology, Product and Marketing functional leaders about learning goals. * **Curiosity \& Learning**: Demonstrable proof of recent learning (e.g., vendor certification, university course). Analytical with a data\-driven mindset. **Background**: We’re looking for individuals who may bring any combination of the following: * Preferred experience in the EdTech space, such as Udemy, Coursera or Pluralsight. * Experience managing customer relationships in IT, Product, Engineering, Marketing, and/or Learning \& Development functions. * Experience from top tech companies like Amazon, Microsoft, or Google (or their partners). * SaaS providers such as Rackspace, VMware/Broadcom, or Digital Ocean. * SaaS companies in the EdTech space, such as Udemy or Pluralsight. * Consulting firms like Big 5, either as a past customer, or if you worked for them, particularly in software development, DevOps, or solution architecture. * Managed services experience with a media/marketing agency. **Why Join Us?** * Be part of a growing team in a startup\-like environment within a larger established company. * Work on the cutting edge of tech\-enabled learning and development solutions. * Collaborate with Fortune 500 clients and drive real business outcomes. * You’re excited to make an impact on people and business transformation. **Compensation** * 70% base /30% variable. Variable tiered payout based on revenue retention target achievement. * CSMs generate expansion leads (CSQLs), receiving % of expansion deal value (uncapped). **Travel** * Visit customers monthly. **Employee Benefits** * 4 weeks of vacation per year, that goes up to 5 weeks after 2 years * 5 sick days * 2 volunteer days * 3 professional development days * 12 US holidays * 3% match on the 401k, that goes up to 4% after two years, no vest * Medical, dental and vision through Cigna and Guardian \- basic plans paid by the company for the employee, there is an employee contribution if premium plan is chosen and/or family members added * FSAs, HSA (with one medical plan), supplemental insurances * $30/month cell phone reimbursement * $200 equipment stipend every two years * Pre\-tax commuter benefits to those based out of NYC office **Diversity \& Inclusion** *We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio\-economic background, neuro\-diversity, education, or any other basis prohibited by applicable law.*

Customer Success Manager

Customer Success Manager - US (pooled)

Senior Customer Success Manager

**Location:** United States (Remote) **Department****:**Customer Success * By applying for this job listing, you agree to our Data Protection Notice for recruitment and job applications. **Our Benefits** ---------------- * Competitive salary * Startup equity \& extended exercise window Exercise window extends to 5 years after 2 years of working here * Matching retirement plans * Home office setup Equipment provided plus a generous allowance for extra expenses * Private healthcare plans * 25 days annual leave 25 days applies regardless of where in the world you work * Extra company holidays * Generous parental leave programs * Flexibility in how and where you work * Phone and home Internet allowance **Job Details** --------------- Founded in 2018 with co\-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor\-agnostic integrating with any API\-enabled service. This flexibility enables our customers to achieve their highest\-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security\-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. ***This is a remote position that must be based on the West coast \- PST or MST.*** The **Senior** **Customer Success Manager** role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the customer automates, the more value they achieve and deliver to their business. Your role will be to drive strategic success planning and engagement across an assigned set of Tines’ enterprise accounts. You will foster champions in these accounts and will support and empower your customers across the customer journey \- from onboarding to ongoing adoption, through expansion and renewal. Success in this role will entail developing an understanding the customer’s current state (teams, processes, tools, current usage of Tines), their strategic initiatives, and aligning with executive and key stakeholder goals \& priorities. You will be able to effectively orchestrate across both customer and internal teams to bring to bear internal resources (Customer Success Engineers, Sales, Product, CS Leadership, etc) to tailor messaging and recommendations to the customer’s specific needs and to identify future\-state opportunities for automation, additional feature usage, or recommend maturity of process within the customer’s organization. You will develop Success Plans to help customers drive an automation plan and roadmap, and you will partner closely with Sales teams to deliver customer Executive Business Reviews and QBR’s. Alongside expansion within existing teams, you will play a crucial part in our strategy to expand outside of security teams into other functions where automation potential exists, such as: IT, HR, Product/Engineering \& Operations ) \- helping to identify these opportunities and gain trust and stakeholder mindshare to extend the footprint and deepen the partnership with Tines. You will become a trusted advisor and subject matter expert on the Tines product, helping to build customer advocacy. At the same time, you will provide feedback to our Product and Engineering teams, helping us shape the future of the product. This role partners closely with Sales, Professional Services, Product teams, Customer Success Engineers, and other internal teams in pursuit of driving deeper partnerships and successful customer outcomes in these accounts. **What you will be doing:** * Effectively aligning with customer stakeholders in Tines’ higher\-spend and more strategic/enterprise set of accounts accounts to ensure stakeholder alignment and value is being delivered along the customer journey \- from onboarding through renewal * In conjunction with a Customer Success Engineer (technical resource), orchestrating a first\-class onboarding experience to ensure customer use cases are delivered in the specified timeline and customer users have the knowledge and skills they need to build and automate in the platform * Reviewing account dashboards, metrics, log\-ins, and use cases to determine the health of the customer * Identifying issues that impact customers and/or challenges in the business and is able to provide thought leadership in finding a customer solution, and to provide recommendations to streamline existing process through automation * Coordinating onboarding and business reviews to evaluate and review performance, align with customer priorities, drive a automation plan/roadmap, and locate new opportunities to promote usage \& expansion within existing and new teams * Partnering with internal teams to build success plans and account plans, align customer needs with use cases to increase platform usage/adoption/features, and present outcomes to executive stakeholders: VP / C\-Suite level alignment * Proactively identifying risks to the customer achieving their stated goals, and working with the CSE / PM teams and CS leadership to develop and drive a comprehensive risk mitigation plan * Developing and driving a renewal plan and delivering a strategic message to customer users/analysts, management, and the C\-Suite on the value of Tines and strategic recommendations for the account * Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform **What you bring with you:** * 8 or more years of experience in a technical account management, customer success, or post\-sales role at a technology company. * Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other) * Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners. * Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership. **Target Annual Earnings (salary \+ commission):** $150\-170K *Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.* \#LI\-SW1 \#LI\-Remote At Tines, we’re all about trying new things and taking the leap. If you’re second\-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you. ***Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.*** * By applying for this job listing, you agree to our Data Protection Notice for recruitment and job applications.

Customer Success Manager - Foundation

$90,000 - $100,000/yr

**What We Do** At GoGuardian, we're helping build a future where all learners are ready and inspired to solve the world's greatest challenges. Our award\-winning system of learning solutions is purpose\-built for K\-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe. **What It's Like to Work at GoGuardian** We are an outcomes\-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission\-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why "I love the people here" is one of the most frequent comments we hear from Guardians. **The Role** The Customer Success Manager (CSM) is responsible for retaining and growing a portfolio of active customer accounts, providing best\-in\-class support and customer success management. Reporting to the Manager, Customer Success, you'll play a pivotal role in ensuring that our customers are achieving maximum value from our solutions, ultimately driving renewals, expansions, and cross\-sells. Working closely with New Business Managers, you'll collaborate on Strategic Growth Plans, guide new customers through onboarding, and proactively monitor customer health to mitigate churn risks. Your primary objective will be to support customers in achieving their goals through GoGuardian's platform, acting as their trusted advisor and main point of contact throughout the customer journey to retain and grow GoGuardian products and services. This role requires a proactive, customer\-focused individual who is comfortable managing multiple accounts, identifying growth opportunities, and acting as a bridge between the customer and internal teams. You will be measured against ARR targets and responsible for ensuring timely renewals, cross\-selling additional products, and expanding accounts to align with evolving customer needs. In every customer interaction, you'll strive to provide a delightful experience, supported by strategic guidance and best practices to drive strong customer engagement and long\-term success. **What You'll Do** * **Drive Renewals and Account Retention:** Ensure a high rate of renewals by managing and nurturing customer relationships, proactively identifying and addressing any challenges, and securing contract renewals before expiration. * **Identify and Execute Expansion Opportunities:** Recognize opportunities for account growth by upselling and cross\-selling GoGuardian's products to meet evolving customer needs, contributing to both customer success and revenue targets. * **Guide Customers Through Onboarding and Product Adoption:** Lead new customers through implementation and onboarding, ensuring a smooth transition to GoGuardian's platform and supporting product adoption through monitoring, guidance, and ongoing best practices. * **Monitor and Improve Customer Health:** Track customer usage and engagement, leveraging product usage and analytics tools to forecast risks of churn and opportunities for growth. Take proactive steps to maintain and improve customer health, providing personalized support as needed. * **Act as a Strategic Customer Advocate:** Build trusted advisor relationships by understanding customer goals and acting as their advocate within GoGuardian. Partner with cross\-functional teams to deliver on customer needs, providing feedback to Product and other departments to continuously improve the customer experience. * **Maintain a High\-Accuracy Sales Pipeline:** Manage your pipeline within Salesforce, maintaining high accuracy in opportunity forecasting and reporting. You will be responsible for meeting or exceeding a renewal, expansion, and cross\-sell quota on a quarterly, and annual basis. * **Deliver Exceptional Customer Experience:** Aim to provide a delightful experience in every interaction by being responsive, knowledgeable, and proactive, continuously working to enhance customer satisfaction and loyalty. * **Support Strategic Initiatives and Internal Collaboration:** Work closely with New Business Managers to develop and execute Strategic Growth Plans for your designated region. Facilitate seamless transitions from Sales to Customer Success, ensuring alignment on customer needs and objectives. **Who You Are** * You have 1\-2 years of experience in account management, customer success, sales, or other relevant experience within the B2B SaaS industry, preferably with a background in edtech or education\-focused software solutions. * You are an empathetic listener with a strong focus on understanding and meeting customer needs. * You possess excellent time\-management and organizational skills, capable of balancing multiple accounts and priorities efficiently. * You have experience using CRM tools (Salesforce preferred), along with communication and collaboration platforms such as Slack, Zoom, and G Suite. * You are a clear and effective communicator with strong verbal and written skills, able to engage confidently with current and prospective customers. * You are a collaborative team player who adapts easily to changing environments and priorities. * You are self\-motivated, persuasive, and eager to learn and grow in a dynamic, fast\-paced environment. **What We Expect** * **Customer Success \& Relationship Management** * + Own and nurture customer relationships, ensuring that GoGuardian products and services consistently meet and exceed expectations. + Act as the main point of contact for assigned accounts, fostering a trusted advisor relationship that positions GoGuardian as an essential partner in achieving customer goals. + Provide regular communication, strategic guidance, and best practices to help customers maximize their use of our platform. * **Account Strategy and Renewal Management** * + Collaborate with New Business Managers to develop and execute Strategic Growth Plans for assigned regions. + Proactively manage contract renewals, ensuring agreements are secured before expiration, and identify areas for account expansion to support customer needs. + Track and monitor customer usage, engagement, and health, addressing any risks of churn with timely, targeted interventions. * **Expansion, Cross\-Sell, and Quota Ownership** * + Identify and pursue opportunities to upsell and cross\-sell additional GoGuardian products, driving growth within your existing accounts. + Actively manage and maintain your sales pipeline within Salesforce, with impeccable hygiene and a high level of accuracy in opportunity forecasting and management. + Meet or exceed your ARR targets on a quarterly and annual basis through proactive account management, focusing on retention, expansion, and cross\-sell opportunities. * **Internal Collaboration and Customer Advocacy** * + Coordinate with internal teams to ensure a seamless customer experience, from onboarding through the entire customer lifecycle. + Act as an advocate for your customers within GoGuardian, sharing product feedback and insights with the Product team to inform future developments. + Partner with internal stakeholders to quarterback customer risks and escalations, creating and executing action plans to resolve issues and enhance customer satisfaction. **What We Offer** * Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan. * Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year\-end holiday break. * A robust catalog of benefits that support your professional growth and personal well being, including work from home funds, fertility \&adoption reimbursement, and more… *Plus the intangible:* * A varied and challenging role in a global and highly innovative high\-growth company. * Supportive, driven colleagues who have your back and share your passion. The typical annual base salary range for this position, combined with variable pay, results in a total targeted earnings range of $90,000 to $100,000\. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page. Please share this with your friends or co\-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people. GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law. GoGuardian's Job Applicant Privacy Policy is located **here**. \#BI\-Remote

Customer Success Manager, US

Customer Success Manager