Jobs at Qa

Senior Business Analyst

Job ID:43829 Location:Birmingham : 1 Trinity Park : Bi Position Category:Information Technology Position Type:Employee Regular Role purpose: We are looking for an experienced Senior Business Analyst to work on several major initiatives performing a critical role in working with stakeholders across the business to deliver strategic change; working to define, design and support the continued implementation of product improvements that will deliver business value. You will be an experienced technical BA with knowledge of agile ways of working. You’ll be focused on the maximisation of benefit and the elimination of waste as we deliver new or improved system functionality. You’ll strive to capture clear business requirements and stories supporting Product Owners and SME’s to clarify true business needs and evaluate them against potential business value. You will lead on the discovery and inception phase of our projects, supporting the wider business with maturity of solid business cases by defining the opportunities for change, clear modelling for target operating states and solid business benefit cases. Working under the BA Analysis Lead, you’ll be responsible for continuously improving our BA practise, with accountability for the delivery of quality analysis artefacts, driving standards, improvements to ways of working, adoption of Agile BA principles and learnings as a community. As part of your role, you’ll be empowered to drive initiative sharing across the product teams to greater align opportunities and help define future roadmaps and outcomes. The role forms part of the Digital Transformation team. This team will add value developing, supporting and improving all stages of the project lifecycle aligned with the Key Responsibilities below. Key Responsibilities: * Work with stakeholders at all levels of the organisation to identify and shape business opportunities. * Preparation of supporting artefacts and collateral, including Requirements specifications, wire frames, use cases, process maps and business cases with help of sponsors. * Gathering, reviewing and analysis of industry/ organization data required for business analysis * Contribute to the definition of innovative solutions. Assess different options, perform cost benefit analysis with sponsors to improve efficiency and reduce cost. * Active in the production of systems that deliver maximum business benefit. * Analysis of existing software application and create functional document. * Mentor less experienced members of the BA team. Share knowledge with others where appropriate * Report process improvement, improving ways of working, and introducing new tools and techniques * Prepare and present presentations/material/training to internal/external stakeholder * Reports to Sr Project Manager/Business lead for project specific status * Work with Practice lead to define BA Process artefacts, suggest process improvements, mentor junior business analyst. Introduce new tools and techniques * Knowledge of Scrum, Kanban or other appropriate Agile methodology and demonstrate strong agile experience capturing accurate features and stories. * Assure the existence, quality, accuracy and integrity of all business analysis artefacts in templates/samples – including requirements documents, process models, gap analysis assessments. * Support Vendor and Commercial, Enterprise Architecture and product delivery teams in providing requirements and insight/information to develop Business Cases. Key health \& safety responsibilities: * Eliminate or minimise employee's exposure to risks by reviewing, regularly, the health and safety risk register, applying appropriate controls, communicating results of risk assessment and ensuring health and safety is considered in the planning and execution of all LR activities. * Manage your own and your team's compliance with health and safety rules, instructions, systems and legal requirements, ensuring employees are suitably trained and adequate resources are available to work safely. * Monitor and review health and safety performance, observe safety behaviours in the workplace, taking appropriate corrective and preventive action as necessary and suggesting and implementing improvement activities. Diversity and Inclusion at LRQA: We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business. Together our employees make our communities better and we want you to be part of our diverse team! LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. ( Group entities ). Copyright © LRQA 2021. All rights reserved. Terms of use. Privacy Policy.

Senior Business Analyst

Job ID:43829 Location:Birmingham : 1 Trinity Park : Bi Position Category:Information Technology Position Type:Employee Regular Role purpose: We are looking for an experienced Senior Business Analyst to work on several major initiatives performing a critical role in working with stakeholders across the business to deliver strategic change; working to define, design and support the continued implementation of product improvements that will deliver business value. You will be an experienced technical BA with knowledge of agile ways of working. You’ll be focused on the maximisation of benefit and the elimination of waste as we deliver new or improved system functionality. You’ll strive to capture clear business requirements and stories supporting Product Owners and SME’s to clarify true business needs and evaluate them against potential business value. You will lead on the discovery and inception phase of our projects, supporting the wider business with maturity of solid business cases by defining the opportunities for change, clear modelling for target operating states and solid business benefit cases. Working under the BA Analysis Lead, you’ll be responsible for continuously improving our BA practise, with accountability for the delivery of quality analysis artefacts, driving standards, improvements to ways of working, adoption of Agile BA principles and learnings as a community. As part of your role, you’ll be empowered to drive initiative sharing across the product teams to greater align opportunities and help define future roadmaps and outcomes. The role forms part of the Digital Transformation team. This team will add value developing, supporting and improving all stages of the project lifecycle aligned with the Key Responsibilities below. Key Responsibilities: * Work with stakeholders at all levels of the organisation to identify and shape business opportunities. * Preparation of supporting artefacts and collateral, including Requirements specifications, wire frames, use cases, process maps and business cases with help of sponsors. * Gathering, reviewing and analysis of industry/ organization data required for business analysis * Contribute to the definition of innovative solutions. Assess different options, perform cost benefit analysis with sponsors to improve efficiency and reduce cost. * Active in the production of systems that deliver maximum business benefit. * Analysis of existing software application and create functional document. * Mentor less experienced members of the BA team. Share knowledge with others where appropriate * Report process improvement, improving ways of working, and introducing new tools and techniques * Prepare and present presentations/material/training to internal/external stakeholder * Reports to Sr Project Manager/Business lead for project specific status * Work with Practice lead to define BA Process artefacts, suggest process improvements, mentor junior business analyst. Introduce new tools and techniques * Knowledge of Scrum, Kanban or other appropriate Agile methodology and demonstrate strong agile experience capturing accurate features and stories. * Assure the existence, quality, accuracy and integrity of all business analysis artefacts in templates/samples – including requirements documents, process models, gap analysis assessments. * Support Vendor and Commercial, Enterprise Architecture and product delivery teams in providing requirements and insight/information to develop Business Cases. Key health \& safety responsibilities: * Eliminate or minimise employee's exposure to risks by reviewing, regularly, the health and safety risk register, applying appropriate controls, communicating results of risk assessment and ensuring health and safety is considered in the planning and execution of all LR activities. * Manage your own and your team's compliance with health and safety rules, instructions, systems and legal requirements, ensuring employees are suitably trained and adequate resources are available to work safely. * Monitor and review health and safety performance, observe safety behaviours in the workplace, taking appropriate corrective and preventive action as necessary and suggesting and implementing improvement activities. Diversity and Inclusion at LRQA: We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business. Together our employees make our communities better and we want you to be part of our diverse team! LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

Lead Business Analyst, Customer Recovery & Communications

Lead Business Analyst, Customer Recovery & Communications

Sr. Customer Success Manager (Remote)

NOTE: This is a 100% remote role with travel required to visit customers. Ideal candidates will be located in MST or PST. Who We Are: At QA, we believe the future belongs to organizations that learn fast, build real capability, and apply new skills at speed and scale. QA is a global leader in technology and digital skills development, trusted by more than 4,000 organizations and over one million learners worldwide. As the largest tech training provider in the UK and a rapidly expanding force in the U.S., we offer a full suite of scalable learning solutions—from digital, on‑demand content to immersive instructor‑led training (ILT). Our programs span cloud, data, AI, cybersecurity, software, e‑commerce, digital marketing, and the broader commercial skills today’s enterprises need to compete. Backed by CVC Capital Partners, QA combines the stability of a long‑established global business with the agility and energy of a high‑growth U.S. team. With 4,500 employees worldwide and 80 employees across the United States, we bring both global scale and a startup‑like pace as we build our U.S. presence. This is a chance to be part of something big, with room to make immediate impact. Learn more at QA.com. Role Overview: You will be the main owner of strategic client accounts responsible for developing strong multi-threaded relationships, platform adoption \& learning content consumption, customer satisfaction, revenue retention, and growth via expansion leads and advocacy initiatives. You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs. You should be able to define and communicate clients’ digital skills gaps and training goals and act as an expert in the digital landscape and be able to talk to clients with authority around the training that we provide. You will also need to demonstrate that you can lead on program design to ensure high engagement rates of our products and content, to drive value and success. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. The Sr. CSM will embed themselves in the client organization as a trusted/strategic advisor, deepening relationships with program owners, sponsors, advocates, and key subject matter experts to achieve success goals and prove ROI. Key Responsibilities: Client Onboarding \& Training: Facilitate effective onboarding and training for new users. Customer Success Strategy: Develop and deploy customer success strategies tailored to client needs. Understand customers’ business value drivers and success criteria to develop account plans that achieve mutual success. Learning Strategy: Define and communicate clients’ digital skills gaps and training goals and act as an expert in the technical \& digital landscape and be able to talk to clients with authority around the training that we provide. Set up curricula in partnership with the Go-to-Market Consultancy Team. Relationship Management: Embed yourself as a strategic advisor, build rapport and understand needs for all key stakeholders up and across all relevant functions. Leads Business Reviews and regular meetings to drive success and measurable outcomes that prove ROI. Platform Adoption: Drive license activation and high engagement with our product and content. Value Management: Proactively manage and demonstrate value for our clients through data-driven storytelling and consultative selling. Revenue Retention \& Renewals: Manage revenue retention and ensure high net and gross retention rates. Growth Strategy: Partner with Account Executives to identify and pursue expansion opportunities. Financial Management: Understand and navigate enterprise dynamics, budgeting cycles, procurement processes, forecast revenue attainment, and have a gap plan to address potential revenue churn. Key Performance Indicators: Gross Retention Rate (GRR) Net Retention Rate (NRR) Customer Success Qualified Leads (CSQL) Customer Retention Adoption Metrics Satisfaction \& ROI Impact Ideal Candidate Profile: Experience: Proven track record in onboarding, driving user adoption, developing mutual success plans, managing revenue retention and renewals. Experience with expansion leads and partnering on growth strategies. Skills: Strong in proactive value management, consultative selling, and creating business cases for executives, renewal negotiations, and qualifying expansion lead opportunities. Has gravitas, poise, passion and an executive presence when engaging with senior leaders. Knowledge: Foundational familiarity with Cloud Platform, Cyber Security, IT Service Management, Dev Ops, E-Commerce to engage with Technology, Product and Marketing functional leaders about learning goals. Curiosity \& Learning: Demonstrable proof of recent learning (e.g., vendor certification, university course). Analytical with a data-driven mindset. Background: We’re looking for individuals who may bring any combination of the following: Preferred experience in the EdTech space, such as Udemy, Coursera or Pluralsight. Experience managing customer relationships in IT, Product, Engineering, Marketing, and/or Learning \& Development functions. Experience from top tech companies like Amazon, Microsoft, or Google (or their partners). SaaS providers such as Rackspace, VMware/Broadcom, or Digital Ocean. SaaS companies in the EdTech space, such as Udemy or Pluralsight. Consulting firms like Big 5, either as a past customer, or if you worked for them, particularly in software development, DevOps, or solution architecture. Managed services experience with a media/marketing agency. Why Join Us? Be part of a growing team in a startup-like environment within a larger established company. Work on the cutting edge of tech-enabled learning and development solutions. Collaborate with Fortune 500 clients and drive real business outcomes. You’re excited to make an impact on people and business transformation. Compensation 70% base /30% variable. Variable tiered payout based on revenue retention target achievement. CSMs generate expansion leads (CSQLs), receiving % of expansion deal value (uncapped). Travel Visit customers monthly. Employee Benefits 4 weeks of vacation per year, that goes up to 5 weeks after 2 years 5 sick days 2 volunteer days 3 professional development days 12 US holidays 3% match on the 401k, that goes up to 4% after two years, no vest Medical, dental and vision through Cigna and Guardian - basic plans paid by the company for the employee, there is an employee contribution if premium plan is chosen and/or family members added FSAs, HSA (with one medical plan), supplemental insurances $30/month cell phone reimbursement $200 equipment stipend every two years Pre-tax commuter benefits to those based out of NYC office Diversity \& Inclusion We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neuro-diversity, education, or any other basis prohibited by applicable law.

Sr. Customer Success Manager (Remote)

NOTE: This is a 100% remote role with travel required to visit customers. Ideal candidates will be located in MST or PST. Who We Are: At QA, we believe the future belongs to organizations that learn fast, build real capability, and apply new skills at speed and scale. QA is a global leader in technology and digital skills development, trusted by more than 4,000 organizations and over one million learners worldwide. As the largest tech training provider in the UK and a rapidly expanding force in the U.S., we offer a full suite of scalable learning solutions—from digital, on‑demand content to immersive instructor‑led training (ILT). Our programs span cloud, data, AI, cybersecurity, software, e‑commerce, digital marketing, and the broader commercial skills today’s enterprises need to compete. Backed by CVC Capital Partners, QA combines the stability of a long‑established global business with the agility and energy of a high‑growth U.S. team. With 4,500 employees worldwide and 80 employees across the United States, we bring both global scale and a startup‑like pace as we build our U.S. presence. This is a chance to be part of something big, with room to make immediate impact. Learn more at QA.com. Role Overview: You will be the main owner of strategic client accounts responsible for developing strong multi-threaded relationships, platform adoption \& learning content consumption, customer satisfaction, revenue retention, and growth via expansion leads and advocacy initiatives. You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs. You should be able to define and communicate clients’ digital skills gaps and training goals and act as an expert in the digital landscape and be able to talk to clients with authority around the training that we provide. You will also need to demonstrate that you can lead on program design to ensure high engagement rates of our products and content, to drive value and success. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. The Sr. CSM will embed themselves in the client organization as a trusted/strategic advisor, deepening relationships with program owners, sponsors, advocates, and key subject matter experts to achieve success goals and prove ROI. Key Responsibilities: Client Onboarding \& Training: Facilitate effective onboarding and training for new users. Customer Success Strategy: Develop and deploy customer success strategies tailored to client needs. Understand customers’ business value drivers and success criteria to develop account plans that achieve mutual success. Learning Strategy: Define and communicate clients’ digital skills gaps and training goals and act as an expert in the technical \& digital landscape and be able to talk to clients with authority around the training that we provide. Set up curricula in partnership with the Go-to-Market Consultancy Team. Relationship Management: Embed yourself as a strategic advisor, build rapport and understand needs for all key stakeholders up and across all relevant functions. Leads Business Reviews and regular meetings to drive success and measurable outcomes that prove ROI. Platform Adoption: Drive license activation and high engagement with our product and content. Value Management: Proactively manage and demonstrate value for our clients through data-driven storytelling and consultative selling. Revenue Retention \& Renewals: Manage revenue retention and ensure high net and gross retention rates. Growth Strategy: Partner with Account Executives to identify and pursue expansion opportunities. Financial Management: Understand and navigate enterprise dynamics, budgeting cycles, procurement processes, forecast revenue attainment, and have a gap plan to address potential revenue churn. Key Performance Indicators: Gross Retention Rate (GRR) Net Retention Rate (NRR) Customer Success Qualified Leads (CSQL) Customer Retention Adoption Metrics Satisfaction \& ROI Impact Ideal Candidate Profile: Experience: Proven track record in onboarding, driving user adoption, developing mutual success plans, managing revenue retention and renewals. Experience with expansion leads and partnering on growth strategies. Skills: Strong in proactive value management, consultative selling, and creating business cases for executives, renewal negotiations, and qualifying expansion lead opportunities. Has gravitas, poise, passion and an executive presence when engaging with senior leaders. Knowledge: Foundational familiarity with Cloud Platform, Cyber Security, IT Service Management, Dev Ops, E-Commerce to engage with Technology, Product and Marketing functional leaders about learning goals. Curiosity \& Learning: Demonstrable proof of recent learning (e.g., vendor certification, university course). Analytical with a data-driven mindset. Background: We’re looking for individuals who may bring any combination of the following: Preferred experience in the EdTech space, such as Udemy, Coursera or Pluralsight. Experience managing customer relationships in IT, Product, Engineering, Marketing, and/or Learning \& Development functions. Experience from top tech companies like Amazon, Microsoft, or Google (or their partners). SaaS providers such as Rackspace, VMware/Broadcom, or Digital Ocean. SaaS companies in the EdTech space, such as Udemy or Pluralsight. Consulting firms like Big 5, either as a past customer, or if you worked for them, particularly in software development, DevOps, or solution architecture. Managed services experience with a media/marketing agency. Why Join Us? Be part of a growing team in a startup-like environment within a larger established company. Work on the cutting edge of tech-enabled learning and development solutions. Collaborate with Fortune 500 clients and drive real business outcomes. You’re excited to make an impact on people and business transformation. Compensation 70% base /30% variable. Variable tiered payout based on revenue retention target achievement. CSMs generate expansion leads (CSQLs), receiving % of expansion deal value (uncapped). Travel Visit customers monthly. Employee Benefits 4 weeks of vacation per year, that goes up to 5 weeks after 2 years 5 sick days 2 volunteer days 3 professional development days 12 US holidays 3% match on the 401k, that goes up to 4% after two years, no vest Medical, dental and vision through Cigna and Guardian - basic plans paid by the company for the employee, there is an employee contribution if premium plan is chosen and/or family members added FSAs, HSA (with one medical plan), supplemental insurances $30/month cell phone reimbursement $200 equipment stipend every two years Pre-tax commuter benefits to those based out of NYC office Diversity \& Inclusion We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neuro-diversity, education, or any other basis prohibited by applicable law.

Customer Success Manager

IT Business Analyst:in - CDH

Customer Success Manager

IT Business Analyst:in - CDH

IT Business Analyst:in - CDH

Business Development Representative

Business Development Representative Los Angeles, California Inside Sales – Business Development / Full-time / Hybrid The Business Development Representative (BDR) is a high impact position that will be joining our rapidly growing sales team to help obtain new clients for our SaaS accounting solution. We are looking for motivated individuals who are determined to add value and are driven by team wins and sales commissions. Our solution is targeted at those responsible for the finance and accounting functions within organizations of all types and sizes. We call on key client stakeholders within the office of the Chief Financial Officer (CFO). If you are looking to advance your career, this role will serve as the foundation for an exciting pathway into sales. This role has a requirement of working in office 3 days per week, which may be subject to change based on team and business needs, as determined by the department leader. Please note that this requirement is subject to ongoing review

Lead Business Analyst, Customer Recovery & Communications

Business Development Representative (Accounting/Audit Experience)

Business Development Representative (Accounting/Audit Experience) London, England Inside Sales – Business Development / Full-time / Hybrid Our high-growth tech company is seeking motivated individuals with past audit/accounting experience to join our Business Development Representative (BDR) team. This is a great opportunity for auditors and accountants looking to transition out of public accounting and into a client facing sales role. If you're an auditor or accountant looking for a change, this is your chance to utilize your past experience while advancing your career. Take the next step and join our team. Apply now and let's explore the possibilities together! Past Audit/Accounting experience is REQUIRED, candidates without this experience will not be considered at this time. Visa sponsorship is NOT available at this time What You'll Do: - Cultivate new business opportunities and create outreach strategies to build rapport with senior level executives at potential clients - Develo

Lead Business Analyst, Customer Recovery & Communications