Jobs at Toast

Onboarding Consultant I, EC MLO

<p>Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.</p> <p><strong>A day in the life</strong></p> <p>As an Onboarding Consultant MLO, Toast’s way of saying an “Implementation Specialist”,&nbsp; you serve as the customer’s relationship manager &amp; point of contact from the time that the account purchases Toast Payroll, through the onboarding phase of the customer journey. You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer need and Toast requirements and deliver high quality customer interactions. To thrive as an Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments!&nbsp;&nbsp;</p> <p><strong><em>What you'll do (Responsibilities)</em></strong></p> <ul> <li>Leverage your Toast Payroll product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation and adoption experience.&nbsp; Enable restaurant owners and staff to utilize Toast Payroll to create best practices for managing daily restaurant operations, configure the Payroll system to the customers' unique setup needs in order to maximize the benefits of their Toast purchase, such as decreasing payroll processing time, streamlining POS hours, and increasing efficiency</li> <li>The Onboarding Consultant is responsible for guiding customer through initial onboarding steps, including setting up client databases utilizing information from the previous payroll provider or data provided by the client</li> <li>Create &amp; lead an onboarding training plan for each customer on how to leverage the Toast product configured to their business and workflow&nbsp;</li> <li>Manage several onboarding projects simultaneously, with a large book of business (60+ restaurants) in your backlog</li> <li>Effectively collaborate with other Strategic Cuisines teams at Toast including but not limited to sales, onboarding, marketing, etc.&nbsp;</li> <li>Ensure the customer’s transition to Toast Payroll goes smoothly and that you are available throughout the implementation to assist and guide the customer remotely</li> <li>Assist and guide by providing post-live guidance, troubleshoot problems or follow-up training as needed by the customer</li> <li>Assist in translation of customer-facing resources English to Mandarin as needed</li> </ul> <p><strong><em>What you'll need to thrive (Requirements)</em></strong><strong>&nbsp;</strong></p> <ul> <li>Bilingual/Fluent in Spanish and English required - both verbal and written&nbsp;</li> <li>3 + years of experience in a role responsible for customer satisfaction and business operations</li> <li>Success operating independently and navigating competing priorities in a constantly changing environment</li> <li>Proven track record of success in meeting and exceeding goals</li> <li>Excellent communication, organizational, and influencing skills&nbsp;</li> </ul> <p><strong><em>What will help you stand out (Nonessential Skills/Nice to Haves)</em></strong></p> <ul> <li>Experience with Payroll/Payroll Service Provider</li> <li>Experience with Salesforce CRM</li> <li>Experience working in the tech industry or for a SAAS company&nbsp;</li> <li>Experience working in the restaurant or hospitality industry</li> <li>Training, teaching, or development experience</li> </ul> <p><strong>AI at Toast</strong></p> <p>At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.</p> <p><strong>Our Total Rewards Philosoph</strong>y</p> <p>We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at <a href="https://careers.toasttab.com/toast-benefits">https://careers.toasttab.com/toast-benefits</a>.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span data-sheets-root="1">The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our <a class="in-cell-link" href="https://careers.toasttab.com/us-pay-zones" target="blank">Geographic Pay Zone Philosophy</a>.</span></p></div><div class="title">Zone A</div><div class="pay-range"><span>$70,000</span><span class="divider">&mdash;</span><span>$80,000 USD</span></div></div><div class="pay-input"><div class="title">Zone B</div><div class="pay-range"><span>$60,000</span><span class="divider">&mdash;</span><span>$70,000 USD</span></div></div><div class="pay-input"><div class="title">Zone C</div><div class="pay-range"><span>$55,000</span><span class="divider">&mdash;</span><span>$65,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>How Toast Uses AI in its Hiring Process</strong></p> <p>Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: <a href="https://careers.toasttab.com/ai-in-hiring">https://careers.toasttab.com/ai-in-hiring</a></p> <p><strong>Our Approach to Hybrid Working</strong><br><br>We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region:&nbsp;<a class="ProsemirrorEditor-link" href="https://careers.toasttab.com/locations-toast">https://careers.toasttab.com/locations-toast</a></p> <p><strong><strong data-stringify-type="bold">Diversity, Equity, and Inclusion is Baked into our Recipe for Success</strong></strong></p> <p>At Toast, our employees are our secret ingredient—when they thrive, we thrive.&nbsp;The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.</p> <p><span style="font-weight: 400;"><strong data-stringify-type="bold">We Thrive Together</strong></span></p> <p><span style="font-weight: 400;">We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: <a class="c-link" href="https://careers.toasttab.com/locations-toast" target="blank" data-stringify-link="https://careers.toasttab.com/locations-toast" data-sk="tooltip_parent">https://careers.toasttab.com/locations-toast</a>.</span></p> <p><strong>Apply today!</strong></p> <p>Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact <a href="mailto:candidateaccommodations@toasttab.com">candidateaccommodations@toasttab.com</a>.</p> <p><em>------</em></p> <p&gt

Onboarding Consultant I, EC - Multilingual Onboarding (Spanish)

<p>Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.</p> <p><strong>A day in the life</strong></p> <p>As an Onboarding Consultant MLO, Toast’s way of saying an “Implementation Specialist”,&nbsp; you serve as the customer’s relationship manager &amp; point of contact from the time that the account purchases Toast Payroll, through the onboarding phase of the customer journey. You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer need and Toast requirements and deliver high quality customer interactions. To thrive as an Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments!&nbsp;&nbsp;</p> <p><strong><em>What you'll do (Responsibilities)</em></strong></p> <ul> <li>Leverage your Toast Payroll product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation and adoption experience.&nbsp; Enable restaurant owners and staff to utilize Toast Payroll to create best practices for managing daily restaurant operations, configure the Payroll system to the customers' unique setup needs in order to maximize the benefits of their Toast purchase, such as decreasing payroll processing time, streamlining POS hours, and increasing efficiency</li> <li>The Onboarding Consultant is responsible for guiding customer through initial onboarding steps, including setting up client databases utilizing information from the previous payroll provider or data provided by the client</li> <li>Create &amp; lead an onboarding training plan for each customer on how to leverage the Toast product configured to their business and workflow&nbsp;</li> <li>Manage several onboarding projects simultaneously, with a large book of business (60+ restaurants) in your backlog</li> <li>Effectively collaborate with other Strategic Cuisines teams at Toast including but not limited to sales, onboarding, marketing, etc.&nbsp;</li> <li>Ensure the customer’s transition to Toast Payroll goes smoothly and that you are available throughout the implementation to assist and guide the customer remotely</li> <li>Assist and guide by providing post-live guidance, troubleshoot problems or follow-up training as needed by the customer</li> <li>Assist in translation of customer-facing resources English to Mandarin as needed</li> </ul> <p><strong><em>What you'll need to thrive (Requirements)</em></strong><strong>&nbsp;</strong></p> <ul> <li>Bilingual/Fluent in Spanish and English required - both verbal and written&nbsp;</li> <li>3 + years of experience in a role responsible for customer satisfaction and business operations</li> <li>Success operating independently and navigating competing priorities in a constantly changing environment</li> <li>Proven track record of success in meeting and exceeding goals</li> <li>Excellent communication, organizational, and influencing skills&nbsp;</li> </ul> <p><strong><em>What will help you stand out (Nonessential Skills/Nice to Haves)</em></strong></p> <ul> <li>Experience with Payroll/Payroll Service Provider</li> <li>Experience with Salesforce CRM</li> <li>Experience working in the tech industry or for a SAAS company&nbsp;</li> <li>Experience working in the restaurant or hospitality industry</li> <li>Training, teaching, or development experience</li> </ul> <p><strong>AI at Toast</strong></p> <p>At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.</p> <p><strong>Our Total Rewards Philosoph</strong>y</p> <p>We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at <a href="https://careers.toasttab.com/toast-benefits">https://careers.toasttab.com/toast-benefits</a>.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span data-sheets-root="1">The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our <a class="in-cell-link" href="https://careers.toasttab.com/us-pay-zones" target="blank">Geographic Pay Zone Philosophy</a>.</span></p></div><div class="title">Zone A</div><div class="pay-range"><span>$70,000</span><span class="divider">&mdash;</span><span>$80,000 USD</span></div></div><div class="pay-input"><div class="title">Zone B</div><div class="pay-range"><span>$60,000</span><span class="divider">&mdash;</span><span>$70,000 USD</span></div></div><div class="pay-input"><div class="title">Zone C</div><div class="pay-range"><span>$55,000</span><span class="divider">&mdash;</span><span>$65,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>How Toast Uses AI in its Hiring Process</strong></p> <p>Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: <a href="https://careers.toasttab.com/ai-in-hiring">https://careers.toasttab.com/ai-in-hiring</a></p> <p><strong>Our Approach to Hybrid Working</strong><br><br>We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region:&nbsp;<a class="ProsemirrorEditor-link" href="https://careers.toasttab.com/locations-toast">https://careers.toasttab.com/locations-toast</a></p> <p><strong><strong data-stringify-type="bold">Diversity, Equity, and Inclusion is Baked into our Recipe for Success</strong></strong></p> <p>At Toast, our employees are our secret ingredient—when they thrive, we thrive.&nbsp;The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.</p> <p><span style="font-weight: 400;"><strong data-stringify-type="bold">We Thrive Together</strong></span></p> <p><span style="font-weight: 400;">We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: <a class="c-link" href="https://careers.toasttab.com/locations-toast" target="blank" data-stringify-link="https://careers.toasttab.com/locations-toast" data-sk="tooltip_parent">https://careers.toasttab.com/locations-toast</a>.</span></p> <p><strong>Apply today!</strong></p> <p>Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact <a href="mailto:candidateaccommodations@toasttab.com">candidateaccommodations@toasttab.com</a>.</p> <p><em>------</em></p> <p&gt

Director, Data Engineering & Infrastructure (Customer Success)

About Toast At Toast, we’re building the restaurant platform that helps restaurants adapt, take control, and thrive. The Customer Success (CS) organization plays a pivotal role in helping customers get the most out of our products and we’re transforming our data capabilities to drive a new era of proactive, data-informed customer engagement. Role Overview The Director of Data Infrastructure & Engineering in Customer Succ

Director, Data Engineering & Infrastructure (Customer Success)

About Toast At Toast, we’re building the restaurant platform that helps restaurants adapt, take control, and thrive. The Customer Success (CS) organization plays a pivotal role in helping customers get the most out of our products and we’re transforming our data capabilities to drive a new era of proactive, data-informed customer engagement. Role Overview The Director of Data Infrastructure & Engineering in Customer Succ

Director, Data Engineering & Infrastructure (Customer Success)

About Toast At Toast, we’re building the restaurant platform that helps restaurants adapt, take control, and thrive. The Customer Success (CS) organization plays a pivotal role in helping customers get the most out of our products and we’re transforming our data capabilities to drive a new era of proactive, data-informed customer engagement. Role Overview The Director of Data Infrastructure & Engineering in Customer Succ

Principal Product Manager - Toast IQ

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast IQ is our AI partner, designed to give restaurant operators smarter insights, deeper personalization, and the ability to take action across the Toast ecosystem. Building on this foundation, we’re introducing new premium intelligence experiences that help operators save time, increase revenue, and

Director, Fintech Compliance

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. The Toast Fintech Compliance Program provides a compliance by design embedded approach to compliance program management , with an emphasis on product lifecycle management, while enabling the business to innovate and deliver quality products and solutions to serve our customers. Toast, Inc. seeks a strategic, commercially o

Program Manager, Fintech

<p>Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.</p> <p>The FinTech Program Management team is responsible for supporting and scaling the FinTech business lines, seeking and developing opportunities for both business growth and operational efficiency across FinTech. Responsibilities include strategic initiative management, cross-functional leadership and execution of FinTech programs, and external partner operations management. This role provides significant strategic, operational and cross-functional team leadership opportunities, as well as exposure to a wide range of functions, including Product Management, Strategic Alliances, Engineering, Operations, Compliance, Legal, Marketing, amongst many others. This role will be expected to work EST hours.</p> <p><strong>A day in the life (Responsibilities)</strong></p> <ul> <li>Lead and manage across cross-functional teams to drive success of major programs, manage stakeholders and drive key decisions and outcomes</li> <li>Manage and support operational relationships with external partners and seek opportunities to improve partnership performance in collaboration with Strategic Alliances team</li> <li>Develop detailed program plans and lead implementation, scoping requirements, identifying inefficiencies and driving improvements and operational excellence</li> <li>Drive implementation of large-scale and high-impact programs within the FinTech business and serve as a business partner to other business segments on FinTech workstreams driving key decisions and outcomes</li> <li>Support the partner incident management lifecycle, including managing the customer reimbursement process as needed&nbsp;</li> <li>Design and develop frameworks for cross-functional teams to efficiently launch new initiatives and increase efficiency of existing operational processes</li> </ul> <p><strong>What you'll need to thrive (Requirements)</strong></p> <ul> <li>5+ years of relevant experience, including consulting, financial services and/or similar experience at a high-growth technology company (product operations, program management or related roles)</li> <li>Bachelor’s Degree required; preferred fields of studies include: Business, Finance, Economics, Computer Science, Engineering, Quantitative Science</li> <li>Outstanding communication, presentation and interpersonal skills (ability to collaborate with and influence a wide variety of stakeholders)</li> <li>Startup or similar high-growth experience; can excel in a fast-paced, entrepreneurial, dynamic environment with the ability to meet multiple deadlines</li> <li>Excellent critical-thinking skills with ability to structure and solve complex business problems; experience developing detailed program plans and leading implementation, scoping requirements, identifying inefficiencies and driving operational excellence</li> <li>Ability to work core EST hours</li> </ul> <p><strong>Nice to have skills</strong></p> <ul> <li>Experience in FinTech space</li> </ul> <p data-pm-slice="1 1 []"><strong>AI at Toast</strong></p> <p>At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.</p> <p><strong>Our Total Rewards Philosophy&nbsp;</strong><br>We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at&nbsp;<a class="c-link" href="https://careers.toasttab.com/toast-benefits" target="blank" data-stringify-link="https://careers.toasttab.com/toast-benefits" data-sk="tooltipparent">https://careers.toasttab.com/toast-benefits</a>.</p> <p><br>#LI-Remote&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-weight: 400;">The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. </span>In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).</p></div><div class="title">Pay Range</div><div class="pay-range"><span>$101,000</span><span class="divider">&mdash;</span><span>$162,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>How Toast Uses AI in its Hiring Process</strong></p> <p>Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.</p> <p><strong><strong data-stringify-type="bold">Diversity, Equity, and Inclusion is Baked into our Recipe for Success</strong></strong></p> <p>At Toast, our employees are our secret ingredient—when they thrive, we thrive.&nbsp;The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.</p> <p><span style="font-weight: 400;"><strong data-stringify-type="bold">We Thrive Together</strong></span></p> <p><span style="font-weight: 400;">We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: <a class="c-link" href="https://careers.toasttab.com/locations-toast" target="blank" data-stringify-link="https://careers.toasttab.com/locations-toast" data-sk="tooltipparent">https://careers.toasttab.com/locations-toast</a>.</span></p> <p><strong>Apply today!</strong></p> <p>Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact <a href="mailto:candidateaccommodations@toasttab.com">candidateaccommodations@toasttab.com</a>.</p> <p><em>------</em></p> <p><em>For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</em></p></div>

Program Manager - FinTech

<p>Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.</p> <p>The FinTech Program Management team is responsible for supporting and scaling the FinTech business lines, seeking and developing opportunities for both business growth and operational efficiency across FinTech. Responsibilities include strategic initiative management, cross-functional leadership and execution of FinTech programs, and external partner operations management. This role provides significant strategic, operational and cross-functional team leadership opportunities, as well as exposure to a wide range of functions, including Product Management, Strategic Alliances, Engineering, Operations, Compliance, Legal, Marketing, amongst many others.&nbsp;</p> <p><strong>A day in the life (Responsibilities)</strong></p> <ul> <li>Lead and manage across cross-functional teams to drive success of major programs, manage stakeholders and drive key decisions and outcomes</li> <li>Manage and support operational relationships with external payments partners and seek opportunities to improve partnership performance in collaboration with Strategic Alliances team</li> <li>Develop detailed program plans and lead implementation, scoping requirements, identifying inefficiencies and driving improvements and operational excellence</li> <li>Drive implementation of large-scale and high-impact programs within the FinTech payments business and serve as a business partner to other business segments on FinTech workstreams driving key decisions and outcomes</li> <li>Support the partner incident management lifecycle, including managing the customer reimbursement process as needed&nbsp;</li> <li>Design and develop frameworks for cross-functional teams to efficiently launch new initiatives and increase efficiency of existing operational processes</li> </ul> <p><strong>What you'll need to thrive (Requirements)</strong></p> <ul> <li>5-7+ years of relevant experience, including consulting, financial services and/or similar experience at a high-growth technology company (product operations, program management or related roles)</li> <li>Bachelor’s Degree required; preferred fields of studies include: Business, Finance, Economics, Computer Science, Engineering, Quantitative Science</li> <li>Outstanding communication, presentation and interpersonal skills (ability to collaborate with and influence a wide variety of stakeholders)</li> <li>Startup or similar high-growth experience; can excel in a fast-paced, entrepreneurial, dynamic environment with the ability to meet multiple deadlines</li> <li>Excellent critical-thinking skills with ability to structure and solve complex business problems; experience developing detailed program plans and leading implementation, scoping requirements, identifying inefficiencies and driving operational excellence</li> </ul> <p><strong>This role requires two days per week in the Dublin office</strong></p> <p><strong>Nice to have skills</strong></p> <ul> <li>Experience in U.S. payments space</li> </ul> <p data-pm-slice="1 1 []"><strong>AI at Toast</strong></p> <p>At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.</p> <p><strong>Our Total Rewards Philosophy&nbsp;</strong><br>We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at&nbsp;<a class="c-link" href="https://careers.toasttab.com/toast-benefits" target="blank" data-stringify-link="https://careers.toasttab.com/toast-benefits" data-sk="tooltipparent">https://careers.toasttab.com/toast-benefits</a>.</p> <p><br><br></p><div class="content-conclusion"><p><strong>How Toast Uses AI in its Hiring Process</strong></p> <p>Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.</p> <p><strong><strong data-stringify-type="bold">Diversity, Equity, and Inclusion is Baked into our Recipe for Success</strong></strong></p> <p>At Toast, our employees are our secret ingredient—when they thrive, we thrive.&nbsp;The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.</p> <p><span style="font-weight: 400;"><strong data-stringify-type="bold">We Thrive Together</strong></span></p> <p><span style="font-weight: 400;">We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: <a class="c-link" href="https://careers.toasttab.com/locations-toast" target="blank" data-stringify-link="https://careers.toasttab.com/locations-toast" data-sk="tooltipparent">https://careers.toasttab.com/locations-toast</a>.</span></p> <p><strong>Apply today!</strong></p> <p>Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact <a href="mailto:candidateaccommodations@toasttab.com">candidateaccommodations@toasttab.com</a>.</p> <p><em>------</em></p> <p><em>For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</em></p></div>

Director, Data Engineering & Infrastructure (Customer Success)

About Toast At Toast, we’re building the restaurant platform that helps restaurants adapt, take control, and thrive. The Customer Success (CS) organization plays a pivotal role in helping customers get the most out of our products and we’re transforming our data capabilities to drive a new era of proactive, data-informed customer engagement. Role Overview The Director of Data Infrastructure & Engineering in Customer Succ

Senior Manager, Disaster Recovery & Business Continuity

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. The Toast Enterprise Risk and Compliance Management Program provides a coordinated, company-wide approach to identify, measure, monitor, mitigate, and treat risks while enabling the business to innovate and deliver quality products and solutions to serve our customers. Toast, Inc. seeks an experienced Disaste

Senior Revenue Accounting Manager

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a seasoned, strategic Senior Revenue Accounting Manager to lead our Platform Revenue accounting function and drive excellence across our global operations. This role is pivotal for a professional who thrives in building scalable processes, mentoring talent, and managing complex revenue s

Senior Customer Success Manager I, RMM

Principal Technical Architect - HR Ecosystem

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We're looking for an AI Architect to design and lead the implementation of our AI infrastructure for People Products and define the overall technical strategy for the entire People Products ecosystem. This crucial role demands deep technical expertise and strategic vision. You will lead the creation of the People team’s AI architecture, utilizing various frameworks and deployment models to devise and execute an effective AI strategy. You’ll be part of our People and Places team whose ambition is that our People Experience is a key differentiator and reason for candidates to choose Toast and employees to stay at Toast, as much as our Products are today. Our People Products team goal is to amplify the People team’s ambition by developing AI-powered conversational self-service products to deliver personalized employee experiences and insights in the flow of work through cloud-based scalable, integrated, compliant solutions. You will partner closely with Product Managers, Third-Party Tools (3PT) Specialists, Engineering, Data Science, and UX. In this high-impact role, you will be the creative and technical force who converts employee needs into scalable and effective AI solutions. You'll focus on optimizing AI technology integrations to enhance operational efficiency, boost productivity, and drive innovation - all while adhering to the highest ethical standards. You'll join a team that is redefining how a mission-driven company operates and scales its most important asset: its people. A day in the life (Responsibilities) As the AI Architect, you are the lead technical planner and decision-maker, and a key contributor to the development of our AI solutions. Your responsibilities will extend beyond high-level design; you will actively participate in the engineering lifecycle to build, prototype, and validate our core AI components. This role requires hands-on development to establish technical standards and build the foundational systems that accelerate delivery. Your primary focus areas will include: Strategic Planning: Partner with Product Management to define and articulate the comprehensive AI technical strategy and roadmaps, ensuring precise alignment with overarching company objectives. Systems Architecture: Architect end-to-end AI systems, including data pipelines, model training and deployment infrastructure, and APIs. All designs must prioritize scalability, security, high availability, fault tolerance, and operational efficiency. Platform-First Mindset: Design and build core AI services and infrastructure as a reusable platform, enabling engineering and data science teams to rapidly build and deploy new 0-1 AI-powered features. Enterprise \& Ecosystem Architecture: Lead the integration of AI tools with existing enterprise systems (e.g., HR platforms, intranet, collaboration tools) and provide architectural guidance for the broader People Products ecosystem, ensuring all components (AI and non-AI) work together as a cohesive, scalable, and secure platform. Requirements Translation: Translate complex business requirements and stakeholder goals into clear, actionable technical specifications. Technology Evaluation: Conduct thorough research and evaluation to select optimal tools, platforms, and frameworks. This involves balancing performance, cost, and long-term compatibility. Performance Optimization: Establish and manage processes for the continuous monitoring and optimization of AI systems to enhance accuracy, performance, and cost-effectiveness. Ethical AI \& Governance: Champion and enforce ethical AI principles. You will be responsible for ensuring all solutions are fair, transparent, and rigorously protect employee data privacy in accordance with compliance standards. This includes proactively collaborating with security and risk leaders to foresee and mitigate potential risks associated with AI deployment. Technical Project Leadership: Oversee the technical execution of AI projects from conception to completion, ensuring alignment with the defined architecture and roadmap, and coordinating with cross-functional teams to meet delivery milestones. Technical Leadership: Mentor and provide technical guidance to AI professionals, fostering a creative, collaborative, and high-performance team environment. MLOps Standardization: Define and champion best practices for the full MLOps lifecycle, including version control, automated testing, and reproducible deployment pipelines. Stakeholder Communication: Clearly and effectively communicate and advocate for complex AI concepts, architectural decisions, risks, and opportunities to non-technical stakeholders and senior leadership to inform strategic-decision making. Cross-Functional Collaboration: Work in close partnership with data scientists, software engineers, designers, and product managers to co-develop innovative solutions on our AI platform. Continuous Research: Maintain expert-level knowledge of emerging trends, academic research, and advancements in AI/ML to identify and capitalize on new opportunities. What you'll need to thrive (Requirements) Education: Bachelor's or Master's degree in Computer Science, Data Science, Artificial Intelligence, IT , Software Engineering, or a related technical field. A PhD may be beneficial. Experience: At least 10 years of demonstrable experience designing, building, and leading complex technical projects, with a deep specialization in AI/ML from conception through to production. Technical Acumen: Expert-level understanding of fundamental computer science concepts, including data structures, machine learning algorithms, deep learning frameworks, statistics, and advanced data analysis. Professional Background: Prior experience in roles such as AI Engineer, Software Engineer, Cloud Engineer, or Data Scientist is highly valued. Cloud Proficiency: Deep comfort with at least one major cloud platform (AWS, Google Cloud, or Azure) and its associated AI/ML services and infrastructure. Leadership: Capability to lead, mentor, and manage cross-functional teams, driving AI initiatives and influencing senior leadership. Communication: Exceptional written and verbal communication skills, with the ability to effectively collaborate with stakeholders (technical and non-technical) and present complex findings. Problem-Solving: Strong analytical and problem-solving capabilities, with a proven capacity for addressing ambiguous challenges and considering long-term strategic implications. Business Acumen: Demonstrated ability to translate high-level business objectives into robust, scalable technical architectures. Continuous Learning: A strong commitment to continuous professional development and staying abreast of the rapidly evolving AI landscape. Attention to Detail: Meticulous attention to detail, particularly regarding system reliability, security, and data governance. (Nice-to-Haves) Generative AI Specialization: Specific, hands-on experience with Generative AI, Large Language Models (LLMs), and agentic AI systems. Big Data Expertise: Familiarity with big data processing tools like Hadoop, Spark, and Kafka. Platforms: Experience building internal developer platforms, SDKs, or tools that serve an engineering and data science audience. ML Operations (MLOps): Deep knowledge of the workflow and pipeline architectures of ML and deep learning workloads, and practical application of MLOps principles for managing automated ML workflows. Software Engineering: A robust background in software engineering and DevOps, with a focus on writing clean, testable, and maintainable code. Methodologies: Familiarity with Agile software development practices and microservices architecture. Specialization: Experience in niche domains such as computer vision, reinforcement learning, or robotics. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. - For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Senior Customer Success Manager I, RMM

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