Jobs at Salesforce

Chief of Staff / Chief Transformation Officer to the CEO Central – Salesforce OU

Senior Product Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. In this role, you will define the future of abuse prevention by leveraging AI+Data+CRM. You will move beyond simple detection to build reusable platform services that allow product teams to innovate securely. You will partner relentlessly with Data Scientists, Engineers, Security Specialists, and compliance officers to deploy machine learning models and automation that stop threat actors in their tracks while ensuring a seamless experience for legitimate users Key Responsibilities: Define the Vision: Develop and execute a comprehensive multi-year roadmap for fraud detection, prevention, and case management tools. Prioritize features based on risk reduction, business value, and customer trust. Platform Leadership: Design reusable platform services and "greenfield" abuse frameworks that allow feature teams to integrate safety measures easily, ensuring our platform is secure by default. Ecosystem Integration: Evaluate and integrate third-party fraud tools while balancing the build-vs-buy decision to stay ahead of emerging fraud trends. AI \& ML Innovation: Partner with Data Scientists to bring new Machine Learning models (such as anomaly detection and user behavior modeling) to life, automating the prevention of fraud in real-time and asynchronous use cases. Minimize Friction: Measure ruthlessly to minimize false positives. Ensure that abuse mitigation efforts block malicious actors without impacting the experience of legitimate customers. Lifecycle Management: Integrate solutions into existing UX and product workflows throughout the entirety of the customer journey—from signup to account closure. Stakeholder Alignment: Act as a trusted advisor to Security, Compliance, and Trust \& Safety partners. Translate complex security risks into clear requirements for engineering teams and clear value propositions for executive leadership. Incident Response: Collaborate with security operations on incident response to identify new abuse vectors (e.g., phishing, smishing) and rapidly close loops in product defense Abuse Program Creation: Partner with the Platform Security Advisor (PSA) team to implement a Platform Abuse Threat Modeling Program. Reputation Management: Partner with Marketing and Security to further build the external perception of Salesforce’s spam and phishing defenses. Required Qualifications: Product Experience: 10+ years of Product Management experience in enterprise-scale SaaS, with direct experience in cybersecurity, identity management, or fraud/abuse prevention. Technical Acumen: Ability to dive into and learn nuances of messaging protocols like SMTP, SMPP, DKIM, DMARC, etc. Data-Driven: Experience using telemetry and metrics to drive operational excellence, with a strong ability to distinguish between signal and noise in abuse detection. Communication: Ability to simplify complex security concepts for non-technical audiences and present effectively to executive leadership. Product Craft: Expert level experience with the full product development lifecycle for a variety of products and features including ideation, business case generation, requirements gathering, iterative build and release, go to market activities and optimization for adoption and growth. Team Player: A team player who can collaborate and build trust with engineers, designers, data science and other cross-functional teammates. Preferred Qualifications: ML Knowledge: Experience with transformer-based models, text embeddings, or User Behavior Modeling for anomaly detection. API Design: Proven experience working with engineers to build net-new APIs, including necessary guardrails to prevent abuse. Channel Expertise: Specific experience securing multiple messaging channels (Email, SMS, Push, WhatsApp). Experiences and understanding of messaging protocols and standards, including SMTP, IMAP/POP3, DKIM, DMARC, TLS, and SMPP. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best* . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Customer References Senior Lead

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing \& Communications Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, we put customers first, and we want to shine a spotlight on their success. We're seeking a strategic leader who's passionate about building and scaling a world-class customer reference program that showcases inspiring and educational customer success stories. The Senior Manager, Customer Marketing - References will lead the transformation of our reference operations, building scalable processes and innovative approaches to maximize business impact through authentic customer advocacy. Key Responsibilities Program Leadership \& Strategy Re-imagine and modernize our Reference Program to align with evolving business needs and market dynamics Identify current challenges, gaps, and opportunities to optimize program effectiveness and ROI Develop comprehensive workflows and processes, leveraging AI and automation tools to streamline reference operations Create scalable onboarding, management, and execution frameworks for reference activities Stakeholder Management \& Business Partnership Build and maintain strong relationships with Sales, Customer Success, Product Marketing, and Executive teams Partner with Account Executives and Customer Success Managers to identify high-impact reference opportunities Present program updates, insights, and strategic recommendations to senior leadership and executives Collaborate with Analyst Relations to support customer participation in industry research and reports Reference Asset Development \& Management Oversee the creation and curation of diverse reference assets Ensure optimal mix of references across products, industries, solutions, and strategic plays Manage reference event portfolio including customer roundtables and meetings Develop customer advocacy programs that nurture long-term reference relationships Analytics \& Performance Management Establish KPIs and measurement frameworks to track program impact on pipeline and revenue Monitor, analyze, and report on reference utilization, effectiveness, and business outcomes Provide data-driven insights to optimize reference strategy and resource allocation Track competitive reference landscape and market positioning Required Experience \& Skills Leadership Experience 15+ years of relevant experience with 10+ years in Customer Marketing or Reference Program management Proven track record managing and developing high-performing teams Experience building or scaling pilot/beta programs from concept to execution Background in B2B technology, enterprise software, or SaaS environments preferred Strategic \& Operational Excellence Demonstrated ability to drive consensus across diverse, cross-functional teams in complex matrix organizations Experience managing global programs across multiple time zones and cultural contexts Strong project management skills with ability to balance multiple priorities and competing deadlines Proven track record of process optimization and operational efficiency improvements Communication \& Relationship Building Exceptional presentation and storytelling skills with experience presenting to C-level executives Outstanding written and verbal communication abilities for both internal and external audiences Experience managing customer relationships and facilitating executive-level conversations Ability to translate complex technical concepts into compelling business narratives Technical \& Analytical Capabilities Proficiency with CRM systems (Salesforce preferred), marketing automation platforms, and analytics tools Experience with content management systems and digital asset management Strong data analysis skills with ability to derive actionable insights from complex datasets Familiarity with AI tools and automation technologies for workflow optimization Personal Attributes Growth mindset with ability to see opportunities in challenges and adapt to evolving environments Dynamic, confident personality capable of driving execution with minimal guidance Exceptional attention to detail and quality standards Collaborative team player with genuine passion for customer success and learning What We Offer Opportunity to shape the future of customer references at a leading technology company Access to cutting-edge AI tools and technologies to drive program innovation Collaborative, inclusive culture with opportunities for professional growth and development Competitive compensation package including equity participation This role is perfect for a strategic leader who thrives in fast-paced environments and is passionate about leveraging customer success stories to drive business growth and market leadership. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best* . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\
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The typical base salary range for this position is $157,800 - $216,900 annually. \
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The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Director, Customer Success Management

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. We are looking for a leader to join our Public Sector Account Success organization and manage a team of dedicated Tableau Customer Success professionals. This role leads the strategy for, and execution of, high-value, high-impact customer engagements that drive measurable technical and business impact. An ideal candidate has a strong background in enterprise-level customer engagement strategies and best practices, possesses both technical and relationship management skills, and has significant leadership and mentorship experience. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role. The following is a list of characteristics that make a great leader at Salesforce. We expect our next Director, Customer Success Manager to exhibit each of these characteristics: Get it Done – Drives processes that scale. Challenges the organization to think with a beginner’s mind and act efficiently to achieve the desired outcome. Calm, organized, positive, and can-do attitude. Results-driven, tenacious, drive to succeed in a fast-paced environment. Courageous Communicator – Superb interpersonal skills including a demonstrated ability to communicate, present, and influence credibly and effectively at all levels in an organization including executive and C-level. Tailors message and style to the audience, uses storytelling to deliver effective presentations and messages. Motivate and Champion – Invests in and tries new things in the talent and career development of our people. Holds self and team accountable to expectations. Salesforce Smart – Explains the vision and “the why” behind changes. Keeps teams focused and moving forward, even in an absence of concrete information, by rallying them around a vision.Win as a Team – Puts the collective benefit of the company first. Brings teams together to take-on shared goals. Seeks and embraces different points of view and experiences to unlock the collective potential of people across Salesforce. Your Impact Lead, mentor, and promote successful Customer Success Managers (CSMs). Address and resolve customer issues as a leader representing Salesforce. Proactively identify renewal risks and develop action plans and strategies to mitigate risk. Develop an in-depth understanding of your customers’ business and critical priorities, and align Salesforce solutions to them. Work closely with peers and selling partners on capacity planning for Signature obligations. Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed. Lead oversight on critical customer issues, working across Support, Critical Incident Center, and Engineering until resolution is achieved. Build strong multi-functional working relationships with Solutions, Sales, Engineering, and Product Management. Serve as Director-level escalation and pursue each critical issue as an opportunity to drive the customer relationship. Track and identify frequently occurring, high impact issues and communicate through appropriate channels for resolution. Develop strategies to improve the customer experience, team performance, morale, and cohesion with other internal teams. Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training. Ensure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives. Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory \& OU leaders. Minimum Requirements Possess a minimum of 5+ years in leadership roles with direct experience in customer success and team management. Experience developing and applying analytics adoption frameworks and value realization methodologies, such as Tableau Blueprint Experience supporting the Intelligence Community or Department of Defense, working with cleared personnel or military customers. Demonstrated experience teaching data analytics, data literacy, business intelligence, and guiding use case development Exhibit strong critical thinking and ability to use data and insights to identify trends and risks. Entrepreneurial and "lead from the front". You’re a proven leader and motivator, with deep experience leading technical organizations. You drive results and outcomes while balancing empathy and a people-first culture. You have a strong emotional intelligence for customers and deliver customer support like you expect to receive it; with excellence. You know what to say and more importantly, how to say it. You have demonstrable experience building strong internal and external relations, and influence outcomes and leverage relationships. Familiarity with Salesforce's product offerings, services, and the larger industry landscape Deep knowledge of data and analytics market trends—including emergent technologies like agentic AI—and proven success partnering with account teams and executive customers to drive Signature product penetration in the national security space. Preferred Qualifications \& Skills Experience with Salesforce, Tableau and/or a competing platform. Active TS/SCI clearance with a counterintelligence (CI) polygraph, and preferably a full-scope polygraph from an appropriate agency Salesforce product certifications are a plus (Tableau Desktop Specialist, Tableau Server Administrator, AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, B2C Commerce Developer, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per week This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best* . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\
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The typical base salary range for this position is $171,200 - $273,000 annually\
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There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $205,800 - $298,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.\
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The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Customer Success Manager (Mulesoft Public Sector)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About MuleSoft, a Salesforce Company Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row. Role Description For our customers who wish to get the most value out of MuleSoft with an enterprise experience and the fastest support delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. The Customer Success Manager serves as a named resource and partner for the MuleSoft Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through signature contract renewal and growth opportunities. They develop deep relationships with their customers’ team members and pair that with relevant industry knowledge to improve implementation health. This role will also partner across MuleSoft to provide a unified Signature experience for their customers. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the MuleSoft platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive MuleSoft feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of MuleSoft’s annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so customers can renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer’s need. Minimum Requirements Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with MuleSoft and/or a relevant competing platform. 4+ years’ experience in management consulting services Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Note: This is an office-flexible role. The expectation is to be in-office 3 days a week when local to an office Our Investment In You World-class enablement and on-demand training - check out trailhead.com for a sneak peek! Exposure to executive thought leaders with a passion for living our values Weekly 1:1 coaching with your leadership Fast Ramp mentorship program Week-long product boot camp Volunteer Opportunities Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back has helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies; according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue to $13.28 billion in fiscal year 2019. We have a public-facing website that explains our various benefits for: Health benefits Financial benefits and perks Time off and leave policies Parental benefits Perks and discounts Visit salesforcebenefits.com for the full breakdown Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\
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The typical base salary range for this position is $123,100 - $186,300 annually\
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There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $147,400 - $202,600 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.\
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The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Customer Success Manager, Director - Healthcare (Payer & Provider)

Director, Customer Success Management

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. We are looking for a leader to join our Public Sector Account Success organization and manage a team of dedicated Tableau Customer Success professionals. This role leads the strategy for, and execution of, high-value, high-impact customer engagements that drive measurable technical and business impact. An ideal candidate has a strong background in enterprise-level customer engagement strategies and best practices, possesses both technical and relationship management skills, and has significant leadership and mentorship experience. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role. The following is a list of characteristics that make a great leader at Salesforce. We expect our next Director, Customer Success Manager to exhibit each of these characteristics: Get it Done – Drives processes that scale. Challenges the organization to think with a beginner’s mind and act efficiently to achieve the desired outcome. Calm, organized, positive, and can-do attitude. Results-driven, tenacious, drive to succeed in a fast-paced environment. Courageous Communicator – Superb interpersonal skills including a demonstrated ability to communicate, present, and influence credibly and effectively at all levels in an organization including executive and C-level. Tailors message and style to the audience, uses storytelling to deliver effective presentations and messages. Motivate and Champion – Invests in and tries new things in the talent and career development of our people. Holds self and team accountable to expectations. Salesforce Smart – Explains the vision and “the why” behind changes. Keeps teams focused and moving forward, even in an absence of concrete information, by rallying them around a vision.Win as a Team – Puts the collective benefit of the company first. Brings teams together to take-on shared goals. Seeks and embraces different points of view and experiences to unlock the collective potential of people across Salesforce. Your Impact Lead, mentor, and promote successful Customer Success Managers (CSMs). Address and resolve customer issues as a leader representing Salesforce. Proactively identify renewal risks and develop action plans and strategies to mitigate risk. Develop an in-depth understanding of your customers’ business and critical priorities, and align Salesforce solutions to them. Work closely with peers and selling partners on capacity planning for Signature obligations. Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed. Lead oversight on critical customer issues, working across Support, Critical Incident Center, and Engineering until resolution is achieved. Build strong multi-functional working relationships with Solutions, Sales, Engineering, and Product Management. Serve as Director-level escalation and pursue each critical issue as an opportunity to drive the customer relationship. Track and identify frequently occurring, high impact issues and communicate through appropriate channels for resolution. Develop strategies to improve the customer experience, team performance, morale, and cohesion with other internal teams. Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training. Ensure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives. Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory \& OU leaders. Minimum Requirements Possess a minimum of 5+ years in leadership roles with direct experience in customer success and team management. Experience developing and applying analytics adoption frameworks and value realization methodologies, such as Tableau Blueprint Experience supporting the Intelligence Community or Department of Defense, working with cleared personnel or military customers. Demonstrated experience teaching data analytics, data literacy, business intelligence, and guiding use case development Exhibit strong critical thinking and ability to use data and insights to identify trends and risks. Entrepreneurial and "lead from the front". You’re a proven leader and motivator, with deep experience leading technical organizations. You drive results and outcomes while balancing empathy and a people-first culture. You have a strong emotional intelligence for customers and deliver customer support like you expect to receive it; with excellence. You know what to say and more importantly, how to say it. You have demonstrable experience building strong internal and external relations, and influence outcomes and leverage relationships. Familiarity with Salesforce's product offerings, services, and the larger industry landscape Deep knowledge of data and analytics market trends—including emergent technologies like agentic AI—and proven success partnering with account teams and executive customers to drive Signature product penetration in the national security space. Preferred Qualifications \& Skills Experience with Salesforce, Tableau and/or a competing platform. Active TS/SCI clearance with a counterintelligence (CI) polygraph, and preferably a full-scope polygraph from an appropriate agency Salesforce product certifications are a plus (Tableau Desktop Specialist, Tableau Server Administrator, AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, B2C Commerce Developer, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per week This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best* . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\
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The typical base salary range for this position is $171,200 - $273,000 annually\
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There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $205,800 - $298,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.\
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The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Success Architect Director

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Cloud Success is a specialized team within Customer Success, bringing together technical architects, customer support engineers, and product advisors. This team delivers expert guidance on optimizing and demonstrating Salesforce technology to drive long-term business success, in addition to resolving technical issues. Success Architects are a pivotal part of the Cloud Success team, supporting Salesforce’s most critical and strategic customers. They provide expert guidance on solution design, focusing on scalability, security, and adherence to standard methodologies. By assessing system performance, they help to optimize efficiency and reliability while proactively identifying risks and recommending improvements to maintain technical health. Success Architects empower businesses to maximize their Salesforce investment by aligning technology with core business goals. The Industry Success Architect collaborates across Customer Success and the Product organization to drive long-term customer solutions. This includes resolving immediate technical challenges with support engineers while identifying root causes, partnering with customer success managers on strategic guidance and long-term technology health, and liaising with product teams to surface customer feedback for product improvements. Key Responsibilities: ------------------------- As an Industry Success Architect, you will specialize in multiple Industry Clouds with primary, secondary, and tertiary areas of expertise. You will: Drive Customer Impact - Partner with our most strategic and high-priority customers, assessing their Industry Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption. Lead with Multi-Cloud Expertise - Serve as a trusted Subject Matter Expert (SME) in your designated Industry Clouds, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices. You will help the team stay at the forefront of Industry Cloud innovations, ensuring they are equipped with the latest product developments and emerging trends. Communicate with Clarity - Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions. Innovate \& Solve Problems - Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption. Execute Proven Strategies - Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of your Industry Cloud customers. Build Strong Relationships - Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth. Required Multi-Cloud Aptitude: ----------------------------------- We are looking for individuals with expertise spanning multiple Industry Clouds (Primary, Secondary, and Tertiary) from the following list. Prioritization of these clouds is geographically diverse, but we are primarily seeking skills in: Industry CloudCommon Known Modules/Components Life Sciences Cloud: Clinical, Medical, Commercial, Patient Services, Life Sciences Cloud for Customer Engagement, Data Model, Business APIs, Platform Events. Public Sector: Benefit Management, Grants Management, Licensing and Permit Management, Intelligent Document Automation, Discovery Framework, Decision Tables, Recruitment (Job Applications, Screening, Evaluation). Financial Services Cloud: Data Model, Actionable Relationship Center (ARC), Discovery Framework, 360-Degree Customer View, Client and Household Management, Action Plans and Task Management, Service Process Automation, Unified Data Model, Financial Insights. Revenue Cloud \& Billing: Configure, Price, Quote (CPQ), Billing, Revenue Lifecycle Management, Usage Rating \& Digital Wallet, Invoicing Engine \& Document Production, Accounting Subledger, Advanced Approvals. Manufacturing Cloud: Manufacturing Cloud for Sales, Manufacturing Cloud for Service, Modernize Commercial Operations, Transform the Service Experience, Simplify Partner Engagement, Rebate Management. Automotive Cloud: Connected Vehicles, Vehicle Telematics (Actionable Event Orchestration, Telemetry Definition), Remote Door Lock and Unlock, Remote Vehicle Notifications, Asset Milestone, Asset Title, Asset Warranty, Claim. Basic Requirements: ----------------------- ### 1. Solution Design \& Architecture 8+ years of experience in software, system, or enterprise architecture. Expertise in Salesforce products, platform capabilities, technical governance, and best practices. Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure. Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices. ### 2. Communication \& Leadership Ability to assess business objectives, propose solution options, and drive stakeholder alignment. Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences. Skilled in creating clear, visually compelling design documents for diverse stakeholders. Proven ability to lead discussions, influence decision-making, and advocate for best practices. ### 3. Strategic Thinking \& Problem Solving Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation. Provide data-driven insights on customer success stories and industry trends. Passion for continuous learning and staying ahead of emerging technologies. Desired Technical Skills: ----------------------------- Secure \& Scalable Architecture: Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations. Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations. Salesforce Development: Hands-on experience with APEX programming, Visualforce, and Lightning Web Components (LWC). Familiarity with governor limits and best practices for efficient code execution. Data Management \& Integration: Proficient in designing and managing data models, validation rules, and data governance best practices. Experience with data import/export, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs and middleware (e.g., MuleSoft). System Integration \& Extensibility: Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures. Experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect. OmniStudio Knowledge: Experience with OmniStudio components is highly desirable. Certifications: ------------------- Required: Salesforce Admin, Salesforce Advanced Admin. Highly Desired: Certified Architect Credentials (Application and System Architect), Platform App Builder, Platform Developer 1, and an Accredited Professional credential in at least one Industry Cloud specialization (e.g., Financial Services Cloud, Health Cloud, or Public Sector Solutions). LI-Y\ Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best* . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\
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The typical base salary range for this position is $188,200 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $205,800 - $298,400 annually.\
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The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Customer References Senior Lead

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing \& Communications Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, we put customers first, and we want to shine a spotlight on their success. We're seeking a strategic leader who's passionate about building and scaling a world-class customer reference program that showcases inspiring and educational customer success stories. The Senior Manager, Customer Marketing - References will lead the transformation of our reference operations, building scalable processes and innovative approaches to maximize business impact through authentic customer advocacy. Key Responsibilities Program Leadership \& Strategy Re-imagine and modernize our Reference Program to align with evolving business needs and market dynamics Identify current challenges, gaps, and opportunities to optimize program effectiveness and ROI Develop comprehensive workflows and processes, leveraging AI and automation tools to streamline reference operations Create scalable onboarding, management, and execution frameworks for reference activities Stakeholder Management \& Business Partnership Build and maintain strong relationships with Sales, Customer Success, Product Marketing, and Executive teams Partner with Account Executives and Customer Success Managers to identify high-impact reference opportunities Present program updates, insights, and strategic recommendations to senior leadership and executives Collaborate with Analyst Relations to support customer participation in industry research and reports Reference Asset Development \& Management Oversee the creation and curation of diverse reference assets Ensure optimal mix of references across products, industries, solutions, and strategic plays Manage reference event portfolio including customer roundtables and meetings Develop customer advocacy programs that nurture long-term reference relationships Analytics \& Performance Management Establish KPIs and measurement frameworks to track program impact on pipeline and revenue Monitor, analyze, and report on reference utilization, effectiveness, and business outcomes Provide data-driven insights to optimize reference strategy and resource allocation Track competitive reference landscape and market positioning Required Experience \& Skills Leadership Experience 15+ years of relevant experience with 10+ years in Customer Marketing or Reference Program management Proven track record managing and developing high-performing teams Experience building or scaling pilot/beta programs from concept to execution Background in B2B technology, enterprise software, or SaaS environments preferred Strategic \& Operational Excellence Demonstrated ability to drive consensus across diverse, cross-functional teams in complex matrix organizations Experience managing global programs across multiple time zones and cultural contexts Strong project management skills with ability to balance multiple priorities and competing deadlines Proven track record of process optimization and operational efficiency improvements Communication \& Relationship Building Exceptional presentation and storytelling skills with experience presenting to C-level executives Outstanding written and verbal communication abilities for both internal and external audiences Experience managing customer relationships and facilitating executive-level conversations Ability to translate complex technical concepts into compelling business narratives Technical \& Analytical Capabilities Proficiency with CRM systems (Salesforce preferred), marketing automation platforms, and analytics tools Experience with content management systems and digital asset management Strong data analysis skills with ability to derive actionable insights from complex datasets Familiarity with AI tools and automation technologies for workflow optimization Personal Attributes Growth mindset with ability to see opportunities in challenges and adapt to evolving environments Dynamic, confident personality capable of driving execution with minimal guidance Exceptional attention to detail and quality standards Collaborative team player with genuine passion for customer success and learning What We Offer Opportunity to shape the future of customer references at a leading technology company Access to cutting-edge AI tools and technologies to drive program innovation Collaborative, inclusive culture with opportunities for professional growth and development Competitive compensation package including equity participation This role is perfect for a strategic leader who thrives in fast-paced environments and is passionate about leveraging customer success stories to drive business growth and market leadership. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best* . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\
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The typical base salary range for this position is $157,800 - $216,900 annually. \
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The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Customer Success Manager, Director (Core Clouds/Energy & Utilities)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Description The Customer Success team within Signature Success is looking for a driven Customer Success Manager, Director to serve as a primary point of contact for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager, Director maintains awareness of the customer's key events, needs, potential risks, and value drivers. Customer Success Manager, Directors lead cross-functional initiatives inside matrixed organizations. You will be a mentor and multiplier to those on your accounts and across your team. In this role, you will act as a trusted advisor, forging deep relationships with your customers and account teams to build a strong track record in customer success. You will develop an extensive technical understanding of their Salesforce implementation, using this knowledge and superb communication skills to translate business needs into effective solutions. By sharing best practices and encouraging the adoption of proactive services, you will optimize their platform and ensure they are set up for success, providing special care during critically important peak events. Furthermore, you will serve as the main technical interface for your customers, acting as the point of contact for any major incidents by owning expectations and communications through to resolution. This requires close collaboration with both internal and external stakeholders, including partners and ISVs, to fully address customer needs. This is an individual contributor position supporting our Energy \& Utilities portfolio. Your Impact Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: + Coordinating the completion of the Signature Success catalog of services as required for your customer. + Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. + Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need. Minimum Requirements Minimum of 8-10 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Familiarity and experience with Salesforce products and Solutions (Sales Cloud, Service Cloud, Field Service, Energy \& Utilities Cloud, Agentforce, Data360) and the broader Energy \& Utilities landscape. Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist). Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Experience working with Enterprise-level customers. Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects. Note: This role is office-flexible, and the expectation is to be in office 3 days per week. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\
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The typical base salary range for this position is $188,200 - $273,000 annually. \
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The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Customer Success Manager (Mulesoft Public Sector)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About MuleSoft, a Salesforce Company Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row. Role Description For our customers who wish to get the most value out of MuleSoft with an enterprise experience and the fastest support delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. The Customer Success Manager serves as a named resource and partner for the MuleSoft Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through signature contract renewal and growth opportunities. They develop deep relationships with their customers’ team members and pair that with relevant industry knowledge to improve implementation health. This role will also partner across MuleSoft to provide a unified Signature experience for their customers. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the MuleSoft platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive MuleSoft feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of MuleSoft’s annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so customers can renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer’s need. Minimum Requirements Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with MuleSoft and/or a relevant competing platform. 4+ years’ experience in management consulting services Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Note: This is an office-flexible role. The expectation is to be in-office 3 days a week when local to an office Our Investment In You World-class enablement and on-demand training - check out trailhead.com for a sneak peek! Exposure to executive thought leaders with a passion for living our values Weekly 1:1 coaching with your leadership Fast Ramp mentorship program Week-long product boot camp Volunteer Opportunities Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back has helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies; according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue to $13.28 billion in fiscal year 2019. We have a public-facing website that explains our various benefits for: Health benefits Financial benefits and perks Time off and leave policies Parental benefits Perks and discounts Visit salesforcebenefits.com for the full breakdown Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\
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The typical base salary range for this position is $123,100 - $186,300 annually\
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There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $147,400 - $202,600 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.\
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The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Customer Success Manager, Director Core Clouds - Auto/ Automotive

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Description The Customer Success team within Signature Success is looking for a driven Customer Success Manager, Director to serve as a primary point of contact for Salesforce’s largest and highest-profile Auto customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager, Director maintains awareness of the customer's key events, needs, potential risks, and value drivers. Customer Success Manager, Directors lead cross-functional initiatives inside matrixed organizations. You will be a mentor and multiplier to those on your accounts and across your team. In this role, you will act as a trusted advisor, forging deep relationships with your customers and account teams to build a strong track record in customer success. You will develop an extensive technical understanding of their Salesforce implementation, using this knowledge and superb communication skills to translate business needs into effective solutions. By sharing best practices and encouraging the adoption of proactive services, you will optimize their platform and ensure they are set up for success, providing special care during critically important peak events. Furthermore, you will serve as the main technical interface for your customers, acting as the point of contact for any major incidents by owning expectations and communications through to resolution. This requires close collaboration with both internal and external stakeholders, including partners and ISVs, to fully address customer needs. Your Impact Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: + Coordinating the completion of the Signature Success catalog of services as required for your customer. + Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. + Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need. Minimum Requirements Candidates must be familiar with the Captive Auto Finance sector, understanding the dual nature of consumer lending and strategic OEM sales support. Required knowledge includes core lending processes: loan/lease origination, underwriting, collections, and regulatory compliance. Candidates should know the full customer lifecycle, from vehicle purchase/lease through end-of-term activities. A working understanding of OEM dealer interaction systems (e.g., claims processing, performance reporting, lead management, vehicle tracking, pricing, and inventory support) is highly beneficial. Experience with Salesforce SaaS products and solutions (Sales, Service) is a must Salesforce product certifications are a big plus ( AI Associate , Administrator , Advanced Administrator, Platform App Builder, Sales Cloud Consultant , Service Cloud Consultant , Data Cloud Specialist, Agentforce Certs Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Experience working with Enterprise-level customers. Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects. Note: This role is office-flexible, and the expectation is to be in an office 3 days per week in the Dallas, TX area. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Slack Customer Success Manager

Customer Success Manager, Senior Manager - Healthcare & Life Sciences (Multiple Levels)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager, Senior Manager (CSM Senior Manager), you will serve as a named resource and partner for Salesforce’s HLS customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: + Coordinating the completion of the Signature Success catalog of services as required for your customer. + Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. + Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need. Minimum Requirements Experience within HLS (the Healthcare or Life Sciences industries) Minimum of 8 years work experience in one or more of the following: Technical Customer Success, Salesforce CRM, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Experience with Salesforce Sales Cloud and/or Service Cloud, and/or relevant competing platforms. Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant). 4+ years of experience in management consulting services. Experience working with Enterprise-level customers. Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects. Preferred Requirements Knowledge of modern cloud data platforms (Snowflake, Databricks, BigQuery, RedShift) and AI tools (Python, R, Jupyter). Passion for helping customers drive business outcomes through AI, automation, and data. Previous experience working with enterprise customers and scaling innovation initiatives. Note : This role is office-flexible, with the expectation that you will work from a Salesforce office three (3) days per week. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\
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The typical base salary range for this position is $135,400 - $273,000 annually\
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There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $147,400 - $298,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.\
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The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Slack Customer Success Manager

Customer Success Manager, Director - Healthcare (Payer & Provider)

Senior Software Engineer, iOS

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition mee