Senior Customer Success Manager M W D Jobs

Senior Agentic Customer Success Manager

From $12/yr

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Join our Customer Success team as a remote, customer-based Customer Success Senior Manager in London. You act as a trusted strategic advisor to enterprise executives. You lead their Agentforce adoption, AI governance and organisational change so that AI agents deliver measurable business results at scale. What You'll Actually Be Doing * Set the strategy for customers' AI Center of Excellence. You advise executive sponsors on governance, operating models and the "Agent Champion" programs that let customers scale AI on their own. * Own the value story across a portfolio of strategic accounts. You use agent performance data and usage trends to shape the roadmap, increase consumption and report business results, such as fewer stock-outs and better planner productivity, to senior leaders. * Lead the account team across Account Executives, Professional Services and consulting partners, and make sure everyone works to one plan for the customer's success. Shape expansion by finding high-impact AI use cases, building executive-ready business cases and bringing customer insights to Product and Engineering to help shape the roadmap. * You're Our Person If... * You have 8+ years of work experience, including 5+ years in Customer Success, Professional Services or Management Consulting, leading adoption and change management for complex enterprise software-as-a-service (SaaS) accounts. * You have led or advised steering committees and governance frameworks for large digital transformation programs, and you have grown consumption-based accounts. * You influence senior executives with confidence. You turn usage data and AI capabilities into clear business outcomes and return on investment (ROI). * You understand how AI and large language models (LLMs) work, and you can guide customers on where agentic AI creates the most value. Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.) * Even Better If... * You have experience in Supply Chain or Manufacturing, including enterprise resource planning (ERP), material requirements planning (MRP) or transportation management systems (TMS). Financial Services experience also counts, such as Banking, Insurance, Wealth Management or regulatory and compliance workflows. * You have mentored peers or led cross-functional initiatives within a Customer Success organisation. * You know Data Cloud, Agentforce or Slack-based workflow automation. * You hold Salesforce certifications, such as Administrator or AI Associate. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Senior Technical Customer Success Manager (all genders)

About GeneralMind GeneralMind builds AI Systems of Action for complex enterprise workflows. We deploy AI employees that automate messy operational handovers across supply chains - processing orders, validating invoices, coordinating suppliers, and handling exceptions directly on top of enterprise systems like SAP, Oracle, JDE, and Dynamics. Our platform combines AI agents, operational context graphs, and real transaction data to achieve Autopilot-grade automation in real operational environments. We work closely with leading global companies across manufacturing, retail, and logistics to deploy AI into mission-critical workflows. About the role As a Senior Technical Customer Success Manager at GeneralMind, the customer is yours after the first pitch onwards - through the close, the rollout, and everything that follows. You work at the core of our go-to-market, side by side with the founders, marketing, product, and sales ops, refining how we sell and keeping the pace high. You join a small, ambitious team and help define how we win customers and grow them across international markets. Whether you come from a generalist background or have years of selling behind you matters less than this: you pick things up quickly, you are comfortable with complex problems, and you can explain value in plain terms. The job sits where AI, SaaS, and operational excellence (supply chain, for example) meet. You will use AI tools in your daily work and get noticeably better at your job because of it. What You'll Do Take ownership of the customer after the first pitch and carry the relationship through close, integration, and later expansion. Build lasting relationships with C-level executives and their teams inside large, complex enterprises. Lead customers through deep dives and product Go-Lives, then keep the relationship growing over time. Develop a thorough understanding of what our customers struggle with, particularly in operational areas such as supply chain. Work closely with product engineers and founders, bringing what you hear in the market back into messaging, strategy, and roadmap. Keep the pipeline clean and the forecast accurate in our CRM. Help shape our product and go-to-market strategy, and keep testing, learning, and improving how you work. What we are looking for 3-8 years of professional experience in a demanding setting: top-tier management consulting, venture capital or growth equity, a fast-moving high-growth startup, or B2B SaaS / enterprise software sales. Driven and quick to learn, with an appetite for complexity. You want to build rather than just execute, and you take responsibility early. Able to grasp complex products and business processes fast and explain their value clearly to buyers without a technical background. A structured, analytical, and highly proactive way of working. Someone who gets their hands dirty. Nobody here is above any task, and that is a big part of why we move fast. Real curiosity about AI tools and the willingness to make them part of how you work. Excited to help define what modern, AI-driven go-to-market looks like. Keen to become a top commercial operator, whether or not you have a classic sales background. Strong academic record. A well-regarded university is a plus. Excellent communication skills in German and English. Additional languages are a plus. Find Jobs in Germany on Arbeitnow

Senior Customer Success Manager I, RMM

From $99,000/yr

<p>Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.</p> <p><strong>A day in the life</strong></p> <p>As a Senior Customer Success Manager, you serve as the customer’s main point of contact, trusted advisor, and drive the strategic partnership, momentum across our internal teams, and outcomes tied to the customer’s goals.&nbsp; You are a strong relationship builder, understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention, grow the account through expansion, and help us get ahead of churn. To thrive as a Customer Success Manager at Toast, you are flexible, a self-starter who builds structure where there are no playbooks or clear direction, and advocates for the customer within Toast!&nbsp; &nbsp;</p> <p><strong>&nbsp;</strong>The Regional Mid-Market (RMM)&nbsp; segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 16-50 locations. As a Senior CSM, you’re accountable for the health and growth of your book. You quarterback each partnership end to end: you know the customer’s business and goals, multi-thread to their decision-makers, get ahead of risk before it becomes churn, collaborate cross-functionally and drive expansion. You’re the person who moves the partnership forward.</p> <p>&nbsp;</p> <p><strong>What you'll do (Responsibilities)</strong></p> <ul> <li>Build multi-threaded relationships with the customer’s owners, executives, and decision-makers, not just the day-to-day contact, and bring in Toast execs as needed</li> <li>Retain and grow SaaS revenue through consultative engagement and product recommendation by&nbsp; understanding needs of each customer&nbsp;</li> <li>Drive activation and adoption across Toast product suite by tying adoption to the customer’s business goals, not just module usage, using data to spot risk and growth early, and leveraging internal tools/customer marketing strategies</li> <li>Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience&nbsp;</li> <li>Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and&nbsp; facilitate customer references/referrals</li> <li>Build cross-functional partnerships and collaborate closely to engage customers when necessary</li> <li>Lead Strategic Business Reviews built around the customer’s goals, challenges, and trends with senior leaders in the room, ending in decisions and a mutual action plan.</li> </ul> <p>&nbsp;</p> <p><strong>What you'll need to thrive (Requirements)</strong></p> <ul> <li>6+ years account management experience&nbsp;</li> <li>Mid-Market or Enterprise customer management experience&nbsp;</li> <li>Strong leadership, teamwork, and cross-departmental collaboration skills</li> <li>Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives.</li> <li>Success operating independently and navigating competing priorities in a constantly changing environment</li> <li>General technical proficiency using software</li> <li>Proven track record of success in meeting and exceeding goals</li> <li>Excellent communication, organizational, and influencing skills&nbsp;</li> </ul> <p><strong>What will help you stand out (Non-essential Skills/Nice to Haves)</strong></p> <ul> <li>Experience providing technology or SaaS solutions to a client base&nbsp;</li> <li>Restaurant experience&nbsp;</li> <li>Experience managing customers in Mid-Market, Top SMB, or Enterprise segments</li> <li>Experience with Salesforce CRM, MS Office, G-Suite, and Slack</li> </ul> <p><strong>AI at Toast</strong></p> <p>At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.</p> <p><strong>Our Total Rewards Philosophy</strong></p> <p>We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at <a href="https://careers.toasttab.com/toast-benefits">https://careers.toasttab.com/toast-benefits</a></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span data-sheets-root="1">The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our <a class="in-cell-link" href="https://careers.toasttab.com/us-pay-zones" target="_blank">Geographic Pay Zone Philosophy</a>.</span></p></div><div class="title">Zone A</div><div class="pay-range"><span>$99,000</span><span class="divider">&mdash;</span><span>$120,000 USD</span></div></div><div class="pay-input"><div class="title">Zone B</div><div class="pay-range"><span>$95,000</span><span class="divider">&mdash;</span><span>$115,000 USD</span></div></div><div class="pay-input"><div class="title">Zone C</div><div class="pay-range"><span>$90,000</span><span class="divider">&mdash;</span><span>$110,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>How Toast Uses AI in its Hiring Process</strong></p> <p data-pm-slice="1 1 []">Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: <a class="ProsemirrorEditor-link" href="https://careers.toasttab.com/ai-in-hiring">https://careers.toasttab.com/ai-in-hiring</a></p> <p><strong>Our Approach to Hybrid Working</strong><br><br>We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region:&nbsp;<a class="ProsemirrorEditor-link" href="https://careers.toasttab.com/locations-toast">https://careers.toasttab.com/locations-toast</a></p> <p><strong>People Are the Secret Ingredient in Our Recipe for Success</strong></p> <p>At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.</p> <p><strong>Apply today!</strong></p> <p>Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact <a href="mailto:candidateaccommodations@toasttab.com">candidateaccommodations@toasttab.com</a>.</p> <p><em>------</em></p> <p><em>For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who v

Senior Customer Success Manager(IoT/ EV/Technology / Mobility Sectors )

From $400,000/yr

We're Hiring | Senior Customer Success Manager Location: Bengaluru Experience: 7+ Years Industry: IoT | EV | Technology | Mobility Are you passionate about building long-term customer relationships and driving customer success? We're looking for a Senior Customer Success Manager to join our team and lead strategic customer engagements, revenue growth initiatives, and customer success excellence. Key Responsibilities Manage strategic customer relationships and act as the primary escalation point for key accounts. Lead end-to-end customer onboarding and ensure seamless adoption of products and services. Conduct customer training sessions to maximize product value and drive customer success. Build long-term partnerships, ensuring high customer satisfaction, retention, and advocacy. Mentor and support the Customer Success team, helping them handle complex customer discussions and improve service delivery. Define and monitor KPIs related to customer satisfaction, account growth, renewals, and team performance. Identify upsell and cross-sell opportunities to maximize customer lifetime value. Collaborate closely with Product and Business teams to translate customer feedback into product improvements. Drive renewals, minimize revenue leakage, and focus on strategic account expansion. Requirements 7+ years of Customer Success, Account Management, or Client Success experience. Experience in IoT, EV, Automotive, Mobility, SaaS, or Technology industries is highly preferred. Strong customer relationship management and stakeholder management skills. Excellent communication, presentation, and negotiation abilities. Proven experience managing enterprise customers and handling critical escalations. Experience driving customer retention, renewals, upselling, and account growth. Strong analytical mindset with the ability to use customer insights to improve business outcomes. Ability to thrive in a fast-paced, customer-centric environment. Why Join? Work with cutting-edge IoT and mobility technologies. Continuous learning and career growth opportunities. Collaborative and inclusive work culture. Comprehensive health and wellness benefits. Pay: ₹2,400,000.00 per year Experience: * Customer Success: 5 years (Required) * Industry : IoT/ EV/Technology / Mobility Sectors : 4 years (Required) Work Location: In person

Senior Customer Success Manager - Enterprise

From $100/yr

About Us We’re Xelix, an AI-powered Control Centre for Accounts Payable teams. We work with some of the largest global companies to automate and enhance their financial control processes. At the heart of our product, we leverage machine learning techniques developed by our AI Engineering team to provide a more sophisticated offering than existing solutions. Things are going really well for us - we raised our Series A funding round from top investors, we’ve grown our team to almost 100, and we’ve won industry awards for our products. About The Role We’re looking for an experienced, hands-on Senior Customer Success/Account Manager to join our fast-growing scale up. This is a proactive, commercially minded role: you’ll own the relationship and renewal, identify and create expansion opportunities, and ensure customers realise (and can clearly evidence) the value Xelix delivers. You’ll partner closely with Sales, Product and Services to drive adoption, outcomes and long-term account growth. What You'll Be Doing * Own a portfolio of our highest-tier customers, acting as a trusted advisor and commercial lead across renewal and growth. * Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses. * Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting success metrics and commercial narratives to executive sponsors and C-suite stakeholders. * Develop a deep understanding of each customer’s priorities, operating model, systems landscape, and roadmap—using this to shape account strategy and unlock expansion. * Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track. * Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue. * Identify, qualify and progress upsell/cross-sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where needed to close. * Lead renewals end-to-end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy. * Triage technical and non-technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed and confident. * Be the voice of the customer internally: capture product feedback, influence prioritisation with evidence, and manage expectations on deliverables and timelines. * Stay close to market trends and competitive landscape, contributing to strategic initiatives that improve our commercial approach and customer outcomes. What You’ll Bring * At least 3 years experience in Account Management / Customer Success in B2B SaaS (or a consultative commercial role), owning senior stakeholder relationships and outcomes across a portfolio. * You have ample experience in managing complex enterprise customers, involving six-figure ACVs and engagement at senior levels. * Demonstrable commercial track record: leading renewals, retaining revenue, and creating growth through upsell/cross-sell (with clear examples of how you sourced, shaped and progressed opportunities). * Strong value-based selling and storytelling skills: you can quantify impact, build a business case, and present success metrics/ROI confidently to executive sponsors and C-suite. * Experience running structured account governance (e.g., CSPs, QBRs/EBRs, exec sponsor plans), translating customer goals into measurable plans and driving them to completion. * Comfortable managing complex, multi-stakeholder enterprise accounts—navigating economic buyers, decision-makers, champions and influence networks to drive change. * Proficient in MEDDPICC or similar sales methodology * Evidence of proactively identifying risk and leading “save plans”: diagnosing root causes, mobilising internal teams, and executing clear recovery plans with pace and accountability. * Strong cross-functional leadership: you’re effective at coordinating Product, Delivery/Implementation, Support and Sales to unblock customers and deliver outcomes, without needing formal authority. * Analytical and systems-minded: you enjoy using data (usage, outcomes, financials) to spot patterns, forecast risk, and prioritise where to invest time for maximum impact. * Technically curious and quick to learn: you can understand customer environments and product capabilities well enough to advise, educate and credibly challenge. * Excellent prioritisation and execution in a fast-paced environment; you can manage multiple workstreams, run a tight cadence, and keep stakeholders aligned. * Clear, direct communicator with high ownership: you follow through, set expectations well, and bring energy and professionalism to customer interactions. What We Offer In Return 💰 Competitive salary of £60,000 - £76,000 depending on experience + 30% commission 🏝️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days 🏡 Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym 🏥 Comprehensive private medical \& dental cover with Vitality 🍼 Enhanced parental leave pay 📚 Learning \& development culture – £1,000 personal annual budget 🌍 We’re carbon-neutral and are working towards ambitious carbon reduction goals 🎯 Lots of team socials \& activities ☀️ Annual team retreat Want to learn more? * About us * Xelix blog * Xelix news * Xelix glassdoor We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach. This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday. We welcome the responsible use of AI for research and interview preparation, but ask that it isn't used to generate answers during live interviews. We also believe in being transparent - we use Metaview's AI note-taker during interviews so our interviewers can stay fully present. If you'd prefer us not to use it, just let your interviewer know. While you may need to answer eligibility questions as part of your application, we do not use AI to review or make decisions on applications - every application is reviewed fairly by a member of our Talent team.

Senior Customer Success Manager (m/w/d)

From $202/yr

Über Retorio Retorio ist eine aus der Technischen Universität München hervorgegangene Plattform für KI-Coaching, die Vertriebs- und Serviceteams dabei unterstützt, menschliches Vertrauen aufzubauen. Unsere KI simuliert realistische Kundengespräche, analysiert das Verhalten anhand eines wissenschaftlich validierten Rahmens und entwickelt Mitarbeitende zu vertrauenswürdigen Ansprechpersonen weiter. Weltweit führende Unternehmen wie Vodafone, Merck und Daimler Truck nutzen unsere Technologie, um den menschlichen Faktor im Vertrieb messbar zu stärken. Die Rolle Als Senior Customer Success Manager (m/w/d) begleitest du unsere Kunden vom Kick-off bis zur Verlängerung. Du sorgst dafür, dass Retorio im Alltag der Vertriebs- und Serviceteams ankommt und messbare Ergebnisse liefert, etwa kürzere Einarbeitungszeit, höhere Abschlussquoten oder bessere Kundenzufriedenheit. Du verantwortest den kommerziellen Erfolg deines Portfolios: Die Verlängerungen liegen in deiner Hand und du arbeitest mit dem Vertriebsteam an Up- und Crosssells. Du übernimmst von Beginn an ein eigenes Portfolio strategischer Kunden und arbeitest eng mit Sales, Product und dem CS-Team zusammen. Standort: München Start: Januar 2027 Anstellung: Vollzeit Deine Aufgaben Dein Fokus liegt auf Wachstum: Du betreust unsere strategisch wichtigsten Kunden und arbeitest Hand in Hand mit dem Vertriebsteam, um Potenzial in Expansion zu verwandeln. Du betreust ein anspruchsvolles Portfolio, das ein Höchstmaß an Professionalität und strategischem Denken erfordert Du erkennst Upsell- und Expansionspotenziale in neuen Teams, Ländern oder Use Cases und treibst sie gemeinsam mit Sales voran Du verantwortest die Verlängerungen in deinem Portfolio: Du planst sie frühzeitig, machst gemeinsam mit dem Kunden den Nutzen greifbar, gehst auf Einwände ein und bringst die Verlängerung zur Unterschrift Du begleitest das Onboarding neuer Kunden: Kick-offs, Plattform-Setup, Einrichtung von Coaching-Szenarien und Einweisung von Admins und Managern Du bist erste Ansprechperson für deine Accounts und beantwortest Fragen zu Plattform, Nutzung und Rollout Du beobachtest Nutzung und Account-Health, erkennst Risiken früh und leitest gemeinsam mit dem Team Maßnahmen ab Du bereitest Reportings und Business Reviews vor und zeigst auf, welchen Beitrag Retorio zu den Geschäftszielen des Kunden leistet Du gibst Kundenfeedback strukturiert an Product und Engineering weiter Du pflegst Account-Informationen und Verlängerungsprognosen sauber im CRM Dein Profil Abgeschlossenes Studium, z. B. Wirtschaft, Psychologie, Kommunikation oder vergleichbar. Mindestens 5 Jahre Berufserfahrung im Customer Success Management, idealerweise im B2B-SaaS-Umfeld Kaufmännisches Gespür: Du denkst in Verlängerungen, Expansion und Geschäftsergebnissen und sprichst sicher mit Kunden über Nutzen, Preise und Verträge Praktische Erfahrung im Einsatz von KI in deiner täglichen Arbeit, z. B. für Account-Recherche, Gesprächsvorbereitung, Datenanalyse oder Texte Du kommunizierst klar und souverän, auch gegenüber erfahrenen Ansprechpersonen auf Kundenseite Du arbeitest strukturiert, behältst mehrere Themen gleichzeitig im Blick und hakst nach, bis etwas erledigt ist Du hast Freude an Zahlen und kannst aus Nutzungsdaten konkrete Empfehlungen ableiten. Du arbeitest selbstständig und organisierst dich gut im Remote-Setup Sehr gutes Deutsch und Englisch in Wort und Schrift Was wir bieten Eine strukturierte Einarbeitung an der Seite erfahrener CSMs und ein klarer Weg zu eigener Account-Verantwortung Ein Produkt, das du mitgestaltest: Dein Kundenfeedback wird gehört Kurze Entscheidungswege und ein Team, das Verantwortung früh überträgt Bewerbung Klingt das nach dir? Dann schick uns deinen Lebenslauf! Ein formales Anschreiben ist nicht nötig. Bitte nenn uns deinen frühestmöglichen Starttermin und deine Gehaltsvorstellung. Unser Prozess ist so kurz wie möglich und so aussagekräftig wie nötig: Gespräch mit dem Hiring Manager Fallstudie Gespräch mit dem Team Gespräch mit der Geschäftsführung Wir freuen uns über Bewerbungen aller Menschen, unabhängig von Geschlecht, ethnischer Herkunft, Alter, Religion oder Weltanschauung, Behinderung oder sexueller Identität. Find more English Speaking Jobs in Germany on Arbeitnow

Senior Learning Consultant/ Customer Success Manager ( f/m/d)

$10 - $50/yr

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity. Customer Partnership & Success Operations & Project Management Learning Consulting & Program Design You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Learning Consultants. Tasks Customer partnership & success Act as a strategic partner to enterprise clients. Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales Run customer onboarding, Impact Reviews and strategic alignment sessions with customers. Identify learning needs and convert them into program strategies. Manage expectations, feedback loops, and success metrics. Maanage risks and spot upsell potentials Operations & project management Coordinate timelines, resources, trainers, and delivery across all stakeholders. Ensure programs run smoothly, on time, and within scope. Track risks, milestones, and operational metrics. Oversee trainer allocation, onboarding, and performance follow-up. Learning consulting & program design Lead the architecture of blended learning programs. Translate client goals into clear pedagogical concepts. Collaborate with trainers to ensure consistent instructional quality. Iterate programs based on learner data and evidence. Your impact: Influence the design quality of enterprise programs measured by NPS Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption. Shape and collaborate with the team on how our methodology evolves with customers Requirements Necessary: 3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises. Familiarity with enterprise client communication and proven ability to listen, persuade, and support "Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together. Ability to translate business goals into learning interventions Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members. Nice-to-have: Experience in designing learning programs, especially blended learning concepts Excellent training or workshop facilitation skills. Strong understanding of AI and automation technologies Knowledge about "Winning by Design" Data-driven mindset and ability to read and build reports. Benefits 30 vacation days per year + unlimited home office days, remote work, or work from our beautiful Berlin office - you choose A highly dynamic startup environment where you can grow and reach the next stage of your career. The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption Our disclaimer: We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together! Find Jobs in Germany on Arbeitnow

Senior Customer Success Manager, Consumables

From $500/yr

Description This role can be located in one of the approved office locations listed for the role. Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms. Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment. Key job responsibilities * Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience * Analyze data trends to identify opportunities and provide actionable recommendations * Lead promotional planning and execution while ensuring catalog optimization * Build collaborative relationships with internal teams and vendor partners * Manage multiple projects while maintaining high operational standards A day in the life * Review performance metrics and present recommendations during vendor meetings * Collaborate with cross-functional teams to resolve operational challenges * Guide vendors on utilizing Amazon tools and systems effectively * Participate in strategic planning sessions with category managers * Support continuous improvement initiatives across the organization About The Team Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences. Basic Qualifications * Experience with strong project management skills and the ability to thrive in a fast-paced environment * Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems * Experience managing internal and external relationships * Experience prioritizing and managing time effectively in dynamic environments * Experience working in a fast-paced, team environment * * 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising * * Proficient in Microsoft Excel * * Excellent professional written and verbal communication skills Preferred Qualifications * 3+ years of doing one of several roles: quantitative/financial analysis, retail buying, retail planning \& allocation, product/project management, pricing, marketing or e-commerce experience * Experience in process improvement * Experience in project or program management * Experience handling ambiguous or undefined challenges through strong problem solving abilities * Experience working with multiple groups of stakeholders * Advanced degree, certifications or equivalent experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life \& AD\&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Santa Monica - 80,000.00 - 140,000.00 USD annually USA, NY, New York - 88,000.00 - 154,000.00 USD annually USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually Company - Amazon.com Services LLC Job ID: A10427116

Senior Customer Success Manager - West Coast

From $171,200/yr

<h4><strong>About the Job:</strong></h4> <p>The Senior Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth.</p> <h4>Responsibilities:</h4> <ul> <li>Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis.&nbsp;</li> <li>Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success.&nbsp;</li> <li>Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices.&nbsp;</li> <li>Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution.</li> <li>Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase.&nbsp;</li> <li>Build Champions &amp; Executive Relationships: You are an expert champion builder. You consistently work to identify &amp; support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics &amp; value driven insights to gain sponsorship at an Executive level.</li> <li>Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts</li> </ul> <h4>About You:</h4> <ul> <li>Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a fast paced, start-up environment.&nbsp;</li> <li>Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it.</li> <li>Intellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker.&nbsp;</li> <li>Excellent Communication: Your written and spoken communication skills are outstanding.</li> <li>Organized &amp; Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work.&nbsp;</li> <li>Highly Adaptable: You excel in a fast-paced and dynamic organizational setting.</li> <li>Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization.</li> <li>Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner.&nbsp;</li> <li>Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team!</li> </ul> <h4>Qualifications:</h4> <ul> <li>5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.</li> <li>Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team.</li> <li>Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred.&nbsp;</li> <li>Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline.</li> <li>Experience working on a technical product, ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred.&nbsp;</li> <li>Experience with both proactive and reactive customer success motions.&nbsp;</li> <li>We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how.</li> <li>Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision.</li> </ul> <p class="p1"><strong>Pay:</strong></p> <p class="p1"><em>Target pay ranges based on Geographic Zones for Level 4:</em></p> <ul class="ul1"> <li class="li1">Zone 1: <em>San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle</em> - <em>$171,200<span class="collapsed-field-text"> - $235,400</span></em></li> <li class="li1">Zone 2:<em> Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,100<span class="collapsed-field-text"> - $211,860</span></em></li> <li class="li1">Zone 3: <em>All other US locations - $145,500<span class="collapsed-field-text"> - $200,090</span></em></li> </ul> <p class="p1"><em>LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.</em></p> <p class="p1"><em>Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.</em><br><em>Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.</em></p> <h4><strong>About LaunchDarkly:</strong></h4> <p>Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.&nbsp;</p> <p>The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:</p> <ul> <li>Improving the velocity and stability of software releases, without the fear of end customer outages</li> <li>Delivering targeted experiences by easily personalizing features to customer cohorts</li> <li>Maximizing the business impact of every feature through the ability to experiment and optimize</li> <li>Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types</li> <li>Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability</li> </ul> <p>At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at <a class="notion-link-token notion-focusable-token notion-enable-hover" href="mailto:hr@launchdarkly.com" data-token-index="1"><span class="link-annotation-unknown-block-id--893544457">hr@launchdarkly.com</span></a>.&nbsp;</p> <p class="p1"><span class="s1"><strong>Do yo

Senior Customer Success Manager

About Us Fortiro is a growing fintech with a highly experienced team, backed by significant investment, and giving you the opportunity to contribute to an award-winning enterprise SaaS platform. Our technology uses emerging technologies and AI to help detect financial crime and enable automation in processes like lending and insurance claim verification. It is trusted by leading banks and financial services businesses in Australia, New Zealand, and globally. About The Role As a Senior Customer Success Manager, you will own and lead Fortiro’s most complex, highest value and most strategic customer relationships. You will act as a trusted partner to senior customer stakeholders, ensuring customers achieve measurable value from the Fortiro platform, while driving retention, expansion, and long-term growth. Building on the core Customer Success Manager role, this position carries accountability for strategic account ownership, executive level stakeholder engagement, escalation management, and the setting of best practice standards across the Customer Success team. What you’ll be doing * Own a portfolio of strategic, high-value enterprise customers, acting as their primary trusted partner across onboarding, adoption, renewal and growth. * Build a deep understanding of each customer’s goals, success measures and operating context, then translate these into clear success plans that drive measurable value from the Fortiro platform. * Develop strong, multi-threaded relationships with operational, technical and executive stakeholders, ensuring Fortiro remains aligned to customer priorities. * Lead regular customer engagement, including operational check-ins, team leader reviews and executive business reviews focused on adoption, ROI, outcomes and opportunities. * Proactively monitor customer health, usage, adoption and performance data to identify risks, resolve issues, improve outcomes and uncover expansion opportunities. * Act as the senior escalation point for complex customer risks, issues, feedback and commercial concerns, coordinating internal teams to drive timely resolution. * Partner closely with Sales, Product, Engineering and Implementation teams to support renewals, upsell, cross-sell, customer requirements and product feedback. * Track and report on customer success KPIs, using insights to improve processes, reporting and the overall Customer Success operating model. * Mentor other CSMs, share best practices and help lift capability across the Customer Success team. * Support customer advocacy, references and marketing activities that contribute to Fortiro’s growth. What you’ll bring to the role * 5+ years’ experience in Customer Success or Account Management, including 2+ years at senior CSM level in B2B enterprise SaaS. * Experience supporting large, complex enterprise customers, ideally Tier 1 Australian banks, fintech, fraud, financial services or regulated industries. * Proven success managing $1m+ multi-stakeholder accounts, driving adoption, retention, renewal and growth. * Strong understanding of customer success metrics and practices, including success planning, NPS, churn, adoption and net revenue retention. * Comfortable with technical products and concepts, including APIs, UIs, integrations and data flows, with CRM experience; HubSpot preferred. * A trusted relationship builder who can engage senior business, technical and executive stakeholders. * Strategic, proactive and data-driven, with strong analytical, problem-solving and organisational skills. * Comfortable working autonomously across onboarding, training, executive reviews, renewals and performance improvement. * A continuous improvement mindset and the ability to help strengthen Fortiro’s Customer Success framework. Why join Fortiro? * Be yourself: We value individuality and encourage you to work in ways that make you most productive * Make an impact: Help enterprise customers achieve success with world-class fraud detection solutions * Work on cutting-edge solutions: Join a team building innovative products that transform financial crime prevention * Inclusive culture: Open, diverse, and fun workplace with flexible remote and in-person options * Grow with us: We value curiosity and a growth mindset. You’ll have opportunities to learn, take on new challenges, and develop your skills as the business evolves * Long-term focus: We invest in our people, and our strong retention rate proves it No recruitment agencies please. We have this covered and will reach out if we need support. Thank you.

Senior Customer Success Manager - APJ

From $500/yr

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The Role, In a Nutshell As a Senior Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value. What You’ll Do * Customer Onboarding: Lead the technical onboarding process for new customers. Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan. * Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks. * Training \& Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles. * Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard. * Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs. * Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues. What We're Looking For * 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support. * Must hold an active NV1 with the ability to obtain NV2 to support our federal book of business. * Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle. * This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc. * An entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers. * Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field. * Driven, high emotional intelligence, and strong priority management skills Strongly Preferred * Sydney location is preferred, but not required * Previous early-stage startup experience * Passion for technology \& cybersecurity * Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle About Us We live and breathe our company values: * We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. * We have a bias for intentional action — We prioritize, plan, try things, and fail fast. * We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. * We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A Few Of The Benefits We Offer * Flexible \& Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. * Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). * 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. * ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. * 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice. ©2026 Chainguard. All Rights Reserved.

Senior Customer Success Manager (Former Auditor) - Dutch Speaking

From $600,000/yr

About the Role Former Auditor - Senior Customer Success Manager As a Senior Customer Success Manager (+Audit Background) at DataSnipper, you own the success of a portfolio of accounts - and you bring something additional to the role: direct experience in audit. You understand how audit teams work, what drives their priorities, and how to connect DataSnipper to the workflows that matter most inside a firm. You are a reliable, independent operator who applies established CS frameworks and uses your audit knowledge to accelerate adoption, build credibility with audit stakeholders, and design enablement that non-audit CSMs cannot replicate. You manage onboarding, QBRs, health monitoring, and renewals with predictability and follow-through and you do it in a language audit professionals trust. You may still be developing the full breadth of CS scope, but your audit domain credibility opens doors and unlocks conversations that are otherwise harder to access at this level. About DataSnipper Audit and finance are still massively manual and we are changing that. DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries, already embedded in the daily workflows of top audit and accounting firms. Now, we are taking things further with our Excel Agent, bringing AI directly into where the work actually happens. Unlike generic AI tools, we do not sit on the sidelines. Our AI operates inside Excel, with access to real documents and audit evidence, meaning it does not just generate answers, it does the work, with full traceability. We are not just applying AI, we are redefining how audit gets done. If you want to build something category-defining at scale, this is the place. What You Will Do Act as a Credible Audit Advisor: Serve as a trusted partner to Audit Managers, Senior Auditors, and engagement team leads. You are someone who understands customer workflows, their quality standards, and their firm's operating model. Translate DataSnipper's capabilities into language and use cases that resonate with audit professionals directly. Drive Adoption Aligned to Audit Workflows: Run onboarding and training sessions that are grounded in how audit teams actually work - mapping DataSnipper features to real engagement tasks, sample testing approaches, and evidence management requirements. Manage Account Health with Audit Context: Use product data, stakeholder signals, and your understanding of audit operating rhythms to monitor portfolio health. Recognize when signals carry firm-wide implications such as low adoption and respond or escalate with the right context. Build Audit-Grounded Success Plans: Create success plans that connect DataSnipper capabilities to audit-specific outcomes: engagement efficiency, sample coverage, review cycle speed, and quality compliance. Align milestones to audit calendar realities and firm methodology, not just generic product adoption targets. Communicate ROI in Audit Terms: Articulate the business impact DataSnipper delivers using metrics and framing that carry weight with audit professionals - time saved per engagement, risk reduction, quality improvement. Run QBRs and stakeholder conversations with the credibility of someone who has worked in the field. Support Expansion Using Domain Knowledge: Identify expansion signals within your portfolio and use your understanding of firm structure such as service lines, team hierarchies, engagement types to surface credible growth opportunities. Support Sales in building ROI cases that resonate with audit leadership. Collaborate Cross-Functionally with Audit Insight: Share audit workflow intelligence with Product, Sales, and Solutions Engineering. Surface patterns that require audit expertise to interpret - methodology gaps, adoption friction specific to audit processes, feedback that non-audit CSMs are less positioned to identify. Contribute Audit Knowledge to the Team: Help peers understand audit customer context. Act as an accessible internal resource for audit-specific questions to help raise the team's collective ability to serve audit accounts. Maintain Systems and Portfolio Data: Keep customer data, health signals, and portfolio records accurate and up to date in internal systems. Use this data to make better decisions and support reliable reporting. What You Bring Audit Domain Credibility: You have worked in or directly alongside audit teams. You understand engagement lifecycles, sample testing, evidence management, team hierarchies, and the quality standards that govern audit work. This is not background knowledge - it is something you apply directly in customer conversations and account planning. Experience: Ideally you have experience in Customer Success, Account Management, or a similar client-facing role in B2B SaaS, combined with direct experience in audit - whether as an auditor, audit technology specialist, or in a client-facing role embedded in audit workflows. You understand how audit engagements are structured, what drives adoption in audit teams, and how to speak credibly to audit professionals. Audit-Specific Enablement Design: You can design and execute onboarding and training programs that map to real audit workflows - including audit cycle timing, firm methodology, and engagement team structure. This requires audit fluency that cannot be substituted with general CS experience. Reliable Execution: You follow through. You manage a portfolio independently, hit your commitments, and deliver consistent outcomes without needing close supervision. Data-Driven Approach: You use product data and health signals to stay ahead of risks and make decisions. You are comfortable in CS tools and CRM platforms. Clear Communication across Contexts: You communicate clearly in both audit professional language and CS/GTM contexts. You can navigate stakeholder conversations with audit managers and firm leadership, and translate those conversations back into internal action. Ownership Mindset: You take responsibility for your accounts and your own development. You ask for feedback, apply it, and look for ways to improve. Collaborative Spirit: You contribute to the team including by sharing audit knowledge that makes peers more effective on audit accounts. Adaptability: You handle change well. You adjust when priorities shift and keep a constructive attitude in a fast-moving environment. Excellence in Communication: Professional fluency in English and Dutch (written and spoken), with the ability to engage stakeholders at all levels - from audit associates to C-suite. What we offer Be part of one of the fastest-growing, profitable unicorn scale-ups in the Netherlands with a global impact. Equity (Stock Appreciation Rights) to share in the company’s success and growth. Pension plan with a 6% contribution on top of your base salary. 28 vacation days per year (full-time) to support your work-life balance. Hybrid work model with at least 3 days onsite in our dynamic Amsterdam office. Daily, freshly prepared lunches to keep you energised. NS business card for easy commuting to the office. A structured onboarding programme designed to set you up for success, including dedicated time to learn our product and customers before you hit the ground running. Access to continuous learning and development initiatives to grow your skills. Engage with a vibrant international team spread across seven global offices. Company-wide events like DataSnipper GO, where global teams come together. Access to Nilo, a mental health and wellness platform supporting your wellbeing. Recruitment Process Recruiter Screen (30 minutes, online) Hiring Manager Interview (30 minutes, online) Assessment Interview (1 hour, on-site) Final Interview (30 minutes, online) At DataSnipper, we believe great ideas come from different perspectives, experiences, and backgrounds. We are committed to building an inclusive workplace and providing every candidate with a fair and equitable hiring experience. Our hiring decisions are merit based and grounded in the skills, experience, potential, and capabilities relevant to the role. We welcome applicants regardless of age, race, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or any other characteristic that makes you, you. What matters to us is what you can bring to the role, the team, and DataSnipper Find Jobs in Netherlands on Arbeitnow

Senior Customer Success Manager

From $600,000/yr

About the Role Senior Customer Success Manager As a Senior Customer Success Manager at DataSnipper, you will play a pivotal role in ensuring our customers achieve their goals using our innovative, AI-powered solutions. You will own the customer journey, from onboarding to driving long-term value and retention, fostering strong relationships built on trust and collaboration. You’ll help customers unlock their potential value while contributing to the growth and success of our business. This role offers a unique opportunity to work closely with professionals who are the backbone of global capital markets, deliver exceptional service, and build a thriving community for our customers. If you’re passionate about customer success and ready to own the moment, we’d love to hear from you! About DataSnipper Audit and finance are still massively manual and we are changing that. DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries, already embedded in the daily workflows of top audit and accounting firms. Now, we are taking things further with our Excel Agent, bringing AI directly into where the work actually happens. Unlike generic AI tools, we do not sit on the sidelines. Our AI operates inside Excel, with access to real documents and audit evidence, meaning it does not just generate answers, it does the work, with full traceability. We are not just applying AI, we are redefining how audit gets done. If you want to build something category-defining at scale, this is the place. What You Will Do Act as a Trusted Advisor: Serve as a strategic partner to key stakeholders including Audit Partners and Managers, Controllers, Finance Directors, and IT decision-makers, guiding them through business transformation enabled by DataSnipper. Drive Business Transformation: Help customers reimagine their workflows and processes, demonstrating how DataSnipper’s AI-powered capabilities can deliver measurable efficiency gains, cost savings, and quality improvements across audit and finance functions. Deliver Strategic Consultative Solutions: Provide expert guidance tailored to each customer’s unique business challenges, helping them optimise audit and finance workflows and achieve their strategic objectives using DataSnipper. Champion Product Adoption and Value Realisation: Conduct comprehensive training sessions, establish regular Business Reviews, and develop success plans that ensure customers adopt DataSnipper features and realise maximum business value. Build Deep Customer Relationships: Cultivate strong, long-term partnerships built on trust, deep industry understanding, and a genuine commitment to your customers’ success and business outcomes. Collaborate Cross-Functionally: Partner with Product, Engineering, Sales, and Solutions Engineering teams, sharing customer insights on workflow challenges, use cases, and technical requirements to drive product innovation. Advocate for Customer Success: Deeply understand your customers’ audit methodologies, compliance requirements, and business goals, providing feedback internally to ensure DataSnipper addresses real-world needs. Support Strategic Growth: Identify and drive expansion opportunities within your portfolio, working with Sales to demonstrate ROI, facilitate pilots, and expand adoption across teams and service lines. Ensure Seamless Technical Implementation & Platform Expertise: Partner with customers on onboarding, including setup, AI configuration, and workflow customisation, while staying current on DataSnipper’s platform, AI capabilities, and automation best practices. Lead Strategic Engagements: Plan and facilitate in-person and virtual sessions with audit and finance teams to drive adoption, share transformation best practices, and address challenges that could impact retention. Develop Comprehensive Success Plans: Create strategic roadmaps for each customer, outlining transformation goals, adoption milestones, expansion opportunities, engagement tactics, and success metrics. Monitor Health and Business Impact: Track and forecast key metrics including user engagement, feature utilisation, business value delivered, expansion opportunities, retention risks, and technical health indicators. What You Bring Customer Success Experience: 5+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-service role in B2B SaaS, with a strong grasp of the customer success motion (onboarding, adoption, renewals, and expansion). Trusted Advisor Mindset: Passion for being a strategic partner to customers, building deep trust-based relationships, and driving business transformation that delivers exceptional value. Business Transformation Focus: Proven ability to help customers reimagine processes and workflows, demonstrating how technology can drive measurable business outcomes. Accountability and Ownership: Strong sense of ownership and the drive to master your craft, take initiative, and ensure no detail is overlooked. Collaborative Spirit: Thrives in cross-functional teamwork and builds meaningful partnerships with customers and internal stakeholders. Adaptability and Growth Mindset: Learns quickly and thrives in a dynamic, fast-paced environment where customer needs and priorities evolve. Excellence in Communication: Professional fluency in English and Dutch or French (written and spoken), with the ability to engage stakeholders at all levels - from audit associates to C-suite. Audit Background: Hands-on experience in external or internal audit, or assurance is nice to have What We Offer Be part of one of the fastest-growing, profitable unicorn scale-ups in the Netherlands with a global impact. Equity (Stock Appreciation Rights) to share in the company’s success and growth. Pension plan with a 6% contribution on top of your base salary. 28 vacation days per year (full-time) to support your work-life balance. Hybrid work model with at least 3 days onsite in our dynamic Amsterdam office. Daily, freshly prepared lunches by our in-house chef to keep you energised. NS business card for easy commuting to the office. A structured onboarding programme designed to set you up for success, including dedicated time to learn our product and customers before you hit the ground running. Access to continuous learning and development initiatives to grow your skills. Engage with a vibrant international team spread across seven global offices. Company-wide events like DataSnipper GO, where global teams come together. Access to OpenUp, a mental health and wellness platform supporting your wellbeing. Recruitment Process Recruiter Screen (30 minutes, online) Hiring Manager Interview (30 minutes, online) Assessment Interview (1 hour, on-site) Final Interview (30 minutes, online) At DataSnipper, we believe great ideas come from different perspectives, experiences, and backgrounds. We are committed to building an inclusive workplace and providing every candidate with a fair and equitable hiring experience. Our hiring decisions are merit based and grounded in the skills, experience, potential, and capabilities relevant to the role. We welcome applicants regardless of age, race, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or any other characteristic that makes you, you. What matters to us is what you can bring to the role, the team, and DataSnipper Find Jobs in Netherlands on Arbeitnow

Senior Customer Success Manager Benelux

From $32/yr

Channable is a fast-growing B2B SaaS platform driving digital commerce across the globe. By offering a fully integrated solution, we empower marketers, online stores, and digital agencies to manage, scale, and optimize their online activities. As the market leader in the Benelux, we owe our success to an incredible product, a passionate team ánd our customers who love working with us! To keep winning, our Benelux region is split into two specialized teams (Strategic and Growth), working closely together. This opening is within the CS Benelux Strategic team. Your role in a nutshell: you'll own Channable's most strategic Benelux relationships: (inter)national brands with digital marketing teams in the region, and our biggest Agency Partners (Gold \& Silver). You'll work with senior specialists, marketing leads, heads of e-commerce, and decision-makers to understand what their business is trying to achieve this year and how their digital marketing team is measured against it. From there, you find where Channable can drive the outcomes that get them closer to those goals. When your clients win, and Channable is a part of that, we grow together, and that growth is yours to own. Here's what that looks like day-to-day: * Business-goal alignment and planning: understanding each client's and/or agency's annual objectives and how their digital marketing team contributes to them, then translating that into a strategic success plan with outcomes both sides can measure. * Stakeholder management \& multi-threading: building and maintaining relationships across the whole account, from hands-on specialists to executive sponsors, so no relationship rests on a single contact. * Strategic cadence: kick-offs, Impact Reviews, realizing success plans with outcome-driven and goal-focused metrics, check-ins, demos, hosting trainings, and commercially led meetings, online and onsite, in the market. * Portfolio \& account ownership: retention, expansion and net new MRR across a named set of top-tier accounts; identifying risk early, preventing churn and downgrades; pipeline creation and forecasting. * Voice of the customer: running trainings and enablement for large advertisers and partner teams, feeding client insight back to product and commercial, and turning your strongest accounts into webinars, success stories and references. * Raising the bar: contributing to how we manage the strategic segment, account plans, risk signals, expansion playbooks, and Customer Success processes. What you bring: * You have 3+ years' experience in Customer Success, Account Management, Partnership Management, or a similar client-facing commercial role, with a track record on large or complex accounts. Experience on the other side of the table, at a marketing agency or in-house at a brand, counts fully. * You build relationships across an organisation, from hands-on specialists to senior decision-makers, and you're willing to challenge a client when their plan won't get them where they say they want to go. * You've carried a commercial target, and you know how to plan towards it rather than hope for it. * You understand online marketing well enough to hold a credible conversation with a performance marketing lead. * Not a must, but a strong plus: experience on the client side, at a marketing agency or in an in-house digital marketing team (preferably e-commerce) * You have at least a completed HBO education - for example, in the direction of commercial economics, (international) business, marketing, or hospitality. * Your language skills include excellent written and spoken Dutch (C2) and English at a C1 level. Other requirements: * You are living in The Netherlands with travel distance from our Utrecht office. * You are willing to come to our Utrecht office for 2 days/week, preferably more. * You are available to travel and visit clients. * You are available for at least 32 hours per week (4 days). * You have a valid work permit for the Netherlands or EU citizenship. * Not a must, but a strong plus: experience on the client side, at a marketing agency or in an in-house digital marketing team (preferably e-commerce) Who are we? Being part of our team means working with diverse and fun people who trust and help you along the way. Channable was founded in 2014 in the heart of Utrecht. We are now a strong team of 320+ diverse individuals, more than +40 nationalities, and a brand new and vibrant HQ in Utrecht, serving customers all over the globe. We're also operating from other offices including New York City, Berlin, and Aarhus. Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at our Instagram, Facebook or LinkedIn! Give our Culture Playbook a read. What do we do? Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing. What do we offer? The OTE salary ranges from €4.575 to €6.250 gross per month based on a 40-hour workweek. OTE (On Target Earnings) consists of 80% gross base salary and 20% commission (paid out quarterly). A breakdown of this structure is provided below: * Base salary: The base salary is gross between €3.650 and €5.000 (80%) per month based on a 40-hour workweek. The salary is determined based on experience. * Performance bonus: 20% performance bonus is gross between €915 and €1.250 (20%) per month based on a 40-hour workweek. * 8% holiday allowance - 8% of your yearly salary, which is paid together with the May salary. * Annual L\&D budget of € 1000 to spend on anything you want to learn. You can take full advantage of this to grow professionally. * Saving for old age - we have a saving scheme for old age which can accrue up to 5% of your monthly salary, or you can get an additional +2.5% to your monthly base salary. Traveling to our office? No problem, we got you covered. (NS Business Card, or €0,25 per km if you decide to use a different means of transport)* Our beautiful, fully renovated historic office in central Utrecht offers a hybrid working policy, requiring just two days in the office per week. Since you can work from home, we will provide home office supplies. ️* ️ * 26 vacation days + 2 reload days based on 40 hours. We offer a 3-week-long workcation; and an additional 3 weeks, if you live as an expat in the Netherlands! Having flexible working hours means starting your day between 8.00 - 10.00 am. * ️ * We want you to feel good - please feel free to use our discounted Urban Sports Club subscription. * You have free \& anonymous access to the OpenUp platform and psychologists. This free service is also available to your family members. * Are you going to become a parent? We think it is important that you spend time with your newborn. Enjoy 5 weeks of 100% paid partner leave! * At Channable, our Chef and Commis Chef prepare fresh meals Monday to Thursday, catering to all dietary needs - including vegan, vegetarian, and gluten-free - to keep our team fueled and inspired! To round out the week, Fridays feature delicious ordered-in sandwiches and salads. Or, you can go to the city center to get the lunch of your choice. Channaweekend - Every year we go for a long weekend with all our colleagues from all over the world.* Channaweek - We believe in bringing people together. That’s why we organize global events like Channaweek where our entire international team gathers in Utrecht to connect and learn from one another. * Additional working conditions like massages, in-office bar (Channabar), parties, even personal training sessions at our Channagym, video games, and many more! How can you introduce yourself to us? Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English. Interview steps: * If it's a match, our Talent Acquisition Team will get in touch with you for an introduction call (25 minutes). * After that, you’ll be invited for an interview with Jules (your future team lead) \& one of the other team leads of the Customer Success department (60 minutes). * Next, you'll have an assignment interview with Jules (your future team lead) \& Io at our Utrecht office. You’ll also receive an office tour from your future team members (90 minutes). * Please note that after the interviews and before the offer stage, we’ll conduct reference checks. We consider applications as they come in. We look forward to hearing from you! Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish.* \At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams.

Senior Customer Success Manager Benelux

From $32/yr

Channable is a fast-growing B2B SaaS platform driving digital commerce across the globe. By offering a fully integrated solution, we empower marketers, online stores, and digital agencies to manage, scale, and optimize their online activities. As the market leader in the Benelux, we owe our success to an incredible product, a passionate team ánd our customers who love working with us! To keep winning, our Benelux region is split into two specialized teams (Strategic and Growth), working closely together. This opening is within the CS Benelux Strategic team. Your role in a nutshell: you'll own Channable's most strategic Benelux relationships: (inter)national brands with digital marketing teams in the region, and our biggest Agency Partners (Gold & Silver). You'll work with senior specialists, marketing leads, heads of e-commerce, and decision-makers to understand what their business is trying to achieve this year and how their digital marketing team is measured against it. From there, you find where Channable can drive the outcomes that get them closer to those goals. When your clients win, and Channable is a part of that, we grow together, and that growth is yours to own. Here's what that looks like day-to-day: Business-goal alignment and planning: understanding each client's and/or agency's annual objectives and how their digital marketing team contributes to them, then translating that into a strategic success plan with outcomes both sides can measure. Stakeholder management & multi-threading: building and maintaining relationships across the whole account, from hands-on specialists to executive sponsors, so no relationship rests on a single contact. Strategic cadence: kick-offs, Impact Reviews, realizing success plans with outcome-driven and goal-focused metrics, check-ins, demos, hosting trainings, and commercially led meetings, online and onsite, in the market. Portfolio & account ownership: retention, expansion and net new MRR across a named set of top-tier accounts; identifying risk early, preventing churn and downgrades; pipeline creation and forecasting. Voice of the customer: running trainings and enablement for large advertisers and partner teams, feeding client insight back to product and commercial, and turning your strongest accounts into webinars, success stories and references. Raising the bar: contributing to how we manage the strategic segment, account plans, risk signals, expansion playbooks, and Customer Success processes. What you bring: You have 3+ years' experience in Customer Success, Account Management, Partnership Management, or a similar client-facing commercial role, with a track record on large or complex accounts. Experience on the other side of the table, at a marketing agency or in-house at a brand, counts fully. You build relationships across an organisation, from hands-on specialists to senior decision-makers, and you're willing to challenge a client when their plan won't get them where they say they want to go. You've carried a commercial target, and you know how to plan towards it rather than hope for it. You understand online marketing well enough to hold a credible conversation with a performance marketing lead. Not a must, but a strong plus: experience on the client side, at a marketing agency or in an in-house digital marketing team (preferably e-commerce) You have at least a completed HBO education - for example, in the direction of commercial economics, (international) business, marketing, or hospitality. Your language skills include excellent written and spoken Dutch (C2) and English at a C1 level. Other requirements: You are living in The Netherlands with travel distance from our Utrecht office. You are willing to come to our Utrecht office for 2 days/week, preferably more. You are available to travel and visit clients. You are available for at least 32 hours per week (4 days). You have a valid work permit for the Netherlands or EU citizenship. Not a must, but a strong plus: experience on the client side, at a marketing agency or in an in-house digital marketing team (preferably e-commerce) Who are we? Being part of our team means working with diverse and fun people who trust and help you along the way. Channable was founded in 2014 in the heart of Utrecht. We are now a strong team of 320+ diverse individuals, more than +40 nationalities, and a brand new and vibrant HQ in Utrecht, serving customers all over the globe. We're also operating from other offices including New York City, Berlin, and Aarhus. Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at our Instagram , Facebook or LinkedIn ! Give our Culture Playbook a read. What do we do? Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing. What do we offer? The OTE salary ranges from €3.650 to €5.000 gross per month based on a 40-hour workweek. OTE (On Target Earnings) consists of 80% gross base salary and 20% commission (paid out quarterly). A breakdown of this structure is provided below: Base salary : The base salary is gross between €3.650 and €5.000 (80%) per month based on a 40-hour workweek. The salary is determined based on experience. Performance bonus : 20% performance bonus is gross between €915 and €1.250 (20%) per month based on a 40-hour workweek. 8% holiday allowance - 8% of your yearly salary, which is paid together with the May salary. Annual L&D budget of € 1000 to spend on anything you want to learn. You can take full advantage of this to grow professionally. Saving for old age - we have a saving scheme for old age which can accrue up to 5% of your monthly salary , or you can get an additional +2.5% to your monthly base salary. Traveling to our office? No problem, we got you covered. (NS Business Card, or €0,25 per km if you decide to use a different means of transport) 🚆 Our beautiful, fully renovated historic office in central Utrecht offers a hybrid working policy, requiring just two days in the office per week. Since you can work from home, we will provide home office supplies. 🖥️⌨️ 26 vacation days + 2 reload days based on 40 hours. We offer a 3-week-long workcation; and an additional 3 weeks, if you live as an expat in the Netherlands! 🍹 Having flexible working hours means starting your day between 8.00 - 10.00 am. 🕰️ We want you to feel good - please feel free to use our discounted Urban Sports Club subscription. You have free & anonymous access to the OpenUp platform and psychologists. This free service is also available to your family members. Are you going to become a parent? We think it is important that you spend time with your newborn. Enjoy 5 weeks of 100% paid partner leave! At Channable, our Chef and Commis Chef prepare fresh meals Monday to Thursday, catering to all dietary needs - including vegan, vegetarian, and gluten-free - to keep our team fueled and inspired! T o round out the week, Fridays feature delicious ordered-in sandwiches and salads. Or, you can go to the city center to get the lunch of your choice. Channaweekend - Every year we go for a long weekend with all our colleagues from all over the world. 💜🔥 Channaweek - We believe in bringing people together. That’s why we organize global events like Channaweek where our entire international team gathers in Utrecht to connect and learn from one another. Additional working conditions like massages, in-office bar (Channabar), parties, even personal training sessions at our Channagym, video games, and many more! How can you introduce yourself to us? Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English. Interview steps: If it's a match, our Talent Acquisition Team will get in touch with you for an introduction call (25 minutes). After that, you’ll be invited for an interview with Jules (your future team lead) & one of the other team leads of the Customer Success department (60 minutes). Next, you'll have an assignment interview with Jules (your future team lead) & Io at our Utrecht office. You’ll also receive an office tour from your future team members (90 minutes). Please note that after the interviews and before the offer stage, we’ll conduct reference checks. We consider applications as they come in. We look forward to hearing from you! Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish. *At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams. Find Jobs in Netherlands on Arbeitnow

Senior Customer Success Manager

$150,000 - $185,000/yr

Los Angeles Los Angeles On-site Full-time Role Team Location Company Our mission is to unlock value for every customer. As a Senior CSM your main objective is to own NRR on our most strategic accounts, capture expansion, and advise senior revenue leaders. Competencies Our team comes from diverse backgrounds, the common denominator is drive and ambition. You've spent a minimum of 5+ years in high-performance environments like management consulting, enterprise sales, or a fast-growth startup, where clear thinking, fast execution, and accountability to outcomes were non-negotiable. You have a proven track record managing a portfolio of enterprise customers and have been consistently promoted and entrusted with increasing responsibility. You bring strong business acumen, genuine curiosity about AI and the SaaS landscape, and a winner's mentality with a track record in competitive sports, academics, or other arenas that proves you're top talent who rises to every challenge. * Commercially focused: you think in terms of revenue and business outcomes and can engage with senior enterprise stakeholders on the metrics and strategies that impact their bottom line * Comfortable owning the full outcome: you connect product adoption to measurable business impact and view customer outcomes as a direct reflection of your work * Self-directed and adaptable: you take initiative without waiting for direction, learn quickly, and thrive when given autonomy and accountability over strategic accounts * Tech-savvy curiosity: you're naturally interested in how technology and AI can create leverage, improve decisions, and shape new ways of working * Highly ambitious: you set challenging goals and execute with urgency, driven by growth for both your customers and yourself Trajectory In this role you will: * Own commercial outcomes end to end on a portfolio of enterprise customers, driving retention and maximizing NRR at the highest level * Deliver measurable customer outcomes, aligning your strategy to either revenue expansion or operational efficiency and systematically tracking progress * Identify opportunities proactively, analyzing usage patterns, engagement signals, and customer health data to uncover expansion opportunities and mitigate churn risks on strategic accounts * Drive product adoption as the foundation for creating long-term value and sustainable revenue growth across complex, multi-stakeholder accounts * Inform product and go-to-market strategy through your direct enterprise customer engagement, shaping product roadmap priorities and commercial strategy * Mentor and support junior CSMs within the team, raising the overall standard of customer management at Planhat Definition of Success The ones who succeed in this role are becoming the leaders of the next decade. They own the revenue on Planhat's most strategic accounts, stay closest to the customer, and deliver the outcomes that matter most. * You are continuously growing your enterprise portfolio's revenue, hitting and exceeding NRR targets quarter over quarter * You are consistently seen as a trusted advisor to senior revenue leaders at some of Planhat's most strategic accounts * You are proactively identifying expansion opportunities and acting on churn signals before they become problems at the enterprise level * You are driving product adoption as the foundation for long-term value and sustainable revenue growth across complex, multi-stakeholder accounts * You are growing into broader commercial leadership responsibilities and actively developing junior CSMs within the team Compensation The OTE (base + variable) salary range for this position is $150,000 - $185,000 per year. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a generous PTO policy, and other benefits. Our mission is to unlock value for every customer. As a Senior CSM your main objective is to own NRR on our most strategic accounts, capture expansion, and advise senior revenue leaders. Competencies Our team comes from diverse backgrounds, the common denominator is drive and ambition. You've spent a minimum of 5+ years in high-performance environments like management consulting, enterprise sales, or a fast-growth startup, where clear thinking, fast execution, and accountability to outcomes were non-negotiable. You have a proven track record managing a portfolio of enterprise customers and have been consistently promoted and entrusted with increasing responsibility. You bring strong business acumen, genuine curiosity about AI and the SaaS landscape, and a winner's mentality with a track record in competitive sports, academics, or other arenas that proves you're top talent who rises to every challenge. * Commercially focused: you think in terms of revenue and business outcomes and can engage with senior enterprise stakeholders on the metrics and strategies that impact their bottom line * Comfortable owning the full outcome: you connect product adoption to measurable business impact and view customer outcomes as a direct reflection of your work * Self-directed and adaptable: you take initiative without waiting for direction, learn quickly, and thrive when given autonomy and accountability over strategic accounts * Tech-savvy curiosity: you're naturally interested in how technology and AI can create leverage, improve decisions, and shape new ways of working * Highly ambitious: you set challenging goals and execute with urgency, driven by growth for both your customers and yourself Trajectory In this role you will: * Own commercial outcomes end to end on a portfolio of enterprise customers, driving retention and maximizing NRR at the highest level * Deliver measurable customer outcomes, aligning your strategy to either revenue expansion or operational efficiency and systematically tracking progress * Identify opportunities proactively, analyzing usage patterns, engagement signals, and customer health data to uncover expansion opportunities and mitigate churn risks on strategic accounts * Drive product adoption as the foundation for creating long-term value and sustainable revenue growth across complex, multi-stakeholder accounts * Inform product and go-to-market strategy through your direct enterprise customer engagement, shaping product roadmap priorities and commercial strategy * Mentor and support junior CSMs within the team, raising the overall standard of customer management at Planhat Definition of Success The ones who succeed in this role are becoming the leaders of the next decade. They own the revenue on Planhat's most strategic accounts, stay closest to the customer, and deliver the outcomes that matter most. * You are continuously growing your enterprise portfolio's revenue, hitting and exceeding NRR targets quarter over quarter * You are consistently seen as a trusted advisor to senior revenue leaders at some of Planhat's most strategic accounts * You are proactively identifying expansion opportunities and acting on churn signals before they become problems at the enterprise level * You are driving product adoption as the foundation for long-term value and sustainable revenue growth across complex, multi-stakeholder accounts * You are growing into broader commercial leadership responsibilities and actively developing junior CSMs within the team Compensation The OTE (base + variable) salary range for this position is $150,000 - $185,000 per year. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a generous PTO policy, and other benefits. The Deployment Strategy team The face of Planhat to our customers, owning the portfolio and driving outcomes, retention, and commercial growth across every account. We prioritize by risk, growth, and value, act early on expansion signals and churn risk, and take full ownership of the revenue targets we are accountable for. The Deployment Strategy team The face of Planhat to our customers, owning the portfolio and driving outcomes, retention, and commercial growth across every account. We prioritize by risk, growth, and value, act early on expansion signals and churn risk, and take full ownership of the revenue targets we are accountable for. Los Angeles A 1928 landmark on Pacific Coast Highway, built in the Spanish Colonial Revival style and known for a generation as Thelma Todd's Sidewalk Café, a meeting place for the stars of 1930s Hollywood. It stands directly across from the beach, reached by a private bridge over the road. Behind it lie Italian gardens with a waterfall, outdoor terraces, and open views of the ocean — a stretch of coast where dolphins gather offshore. Los Angeles A 1928 landmark on Pacific Coast Highway, built in the Spanish Colonial Revival style and known for a generation as Thelma Todd's Sidewalk Café, a meeting place for the stars of 1930s Hollywood. It stands directly across from the beach, reached by a private bridge over the road. Behind it lie Italian gardens with a waterfall, outdoor terraces, and open views of the ocean — a stretch of coast where dolphins gather offshore. About us We're building the operating system for autonomous companies. The future enterprise is autonomous. Commercial processes that today depend on human effort - servicing, retaining, expanding, selling and supporting — will increasingly be automated. The companies that make this transition will pull ahead. The ones that don't won't survive. Planhat exists to make that transition real. We started bootstrapped. Customer-funded, built on discipline instead of venture capital. That foundation shaped everything: how we build, how we sell, how we think about the long game. Today, Planhat is the agentic customer platform of choice for 700+ companies — powering close to 10 million commercial relationships worldwide and billions of dollars runs through our platform. Wiz, Revolut, Nasdaq, Synthesia, Workday and Dropbox run their customer revenue through Planhat every year. The shift driving all of this: business is moving to an outcome economy. Companies of the future will not buy software alone anymore — they want outcomes, and they renew or consume more when they get them. That changes everything about what enterprise software needs to be. The winners will be the ones who build the context layer - a deep, structured, living picture of their business reality. Process automation deployed by operators — not advisors. The outcome gap is the opportunity. Context is the moat. Deployment is the differentiator. We're building all three. Our team spans the globe, anchored by offices in Los Angeles, London, and Stockholm. Join us. About us We're building the operating system for autonomous companies. The future enterprise is autonomous. Commercial processes that today depend on human effort - servicing, retaining, expanding, selling and supporting — will increasingly be automated. The companies that make this transition will pull ahead. The ones that don't won't survive. Planhat exists to make that transition real. We started bootstrapped. Customer-funded, built on discipline instead of venture capital. That foundation shaped everything: how we build, how we sell, how we think about the long game. Today, Planhat is the agentic customer platform of choice for 700+ companies — powering close to 10 million commercial relationships worldwide and billions of dollars runs through our platform. Wiz, Revolut, Nasdaq, Synthesia, Workday and Dropbox run their customer revenue through Planhat every year. The shift driving all of this: business is moving to an outcome economy. Companies of the future will not buy software alone anymore — they want outcomes, and they renew or consume more when they get them. That changes everything about what enterprise software needs to be. The winners will be the ones who build the context layer - a deep, structured, living picture of their business reality. Process automation deployed by operators — not advisors. The outcome gap is the opportunity. Context is the moat. Deployment is the differentiator. We're building all three. Our team spans the globe, anchored by offices in Los Angeles, London, and Stockholm. Join us.

Senior Customer Success Manager, Capital Markets (APAC)

From $202/yr

<p>At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.&nbsp;</p> <p>Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.</p> <p>In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.</p> <p>Now we're looking for a <strong>Senior Customer Success Manager, Capital Markets (APAC)</strong> to bring that intelligence to life for our largest enterprise clients across Asia Pacific Region — one of the fastest-evolving digital region in the world. If you have a background in digital marketing and know how to increase client engagement, adoption and growth, by providing expert-level strategic input for capital markets accounts in the APAC market which will include the Greater China region, we welcome a discussion.</p> <p>We want a catalyst who loves data and digital marketing, thrive on building relationships that last, and want to be the person clients trust to help them win online, this is your seat at the table.</p> <p><strong>Why this role matters</strong></p> <p>APAC is a region in motion — digital adoption is accelerating, and the brands operating here need a partner who can turn data into decisions. As CSM, you won't just support the platform — you'll become an extension of your clients' own teams:</p> <ul> <li>You're the front line — the person who makes Similarweb's platform come alive for every client you own</li> <li>You're the trusted advisor who helps clients see themselves — and their competitors — clearly for the first time</li> <li>You're the reason clients stay for years, not quarters</li> </ul> <p>The relationships you build, and the value you help clients unlock, are what keep them engaged with Similarweb long-term. That's the mission.</p> <p><strong>What you'll actually be doing</strong></p> <ul> <li>Be the go-to point of contact for every user on your book of accounts</li> <li>Act as a strategic advisor — not just a support contact — guiding customers through their entire journey with the platform</li> <li>Spot churn risk early and get ahead of it with proactive, thoughtful intervention</li> <li>Grow long-term relationships that translate into renewals and account longevity</li> <li>Uncover upsell opportunities as your clients' needs evolve</li> <li>Build deep expertise across the full Similarweb product suite</li> <li>Keep clients genuinely engaged with the platform — not just logged in, but seeing real business value</li> </ul> <p><strong>You'll thrive in this role if you:</strong></p> <ul> <li>Communicate in English fluently; another South-East Asian or Chinese speaking language is a strong plus</li> <li>Love data and has natural data fluency with strong understanding on capital markets</li> <li>Have at least 5 years or more&nbsp; in a client-facing role, <strong>with experience in Capital Markets or Investor companies</strong></li> <li>Build trust and rapport fast — with clients and colleagues alike</li> <li>Think analytically and get to the root of a problem quickly</li> <li>Can produce polished, client-ready insights through the use of AI agents</li> <li>Bring sharp problem-solving and critical thinking to every conversation</li> <li>Collaborate well and enjoy being part of a team that pushes each other forward</li> </ul> <p><em>Similarweb works best in-person. We collaborate face-to-face in the office, with flexibility to work partially from home.</em></p> <p><strong>Why you’ll love being a Similarwebber:</strong></p> <p><strong>You’ll actually love the product you work with:</strong> Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.</p> <p><strong>You’ll find a home for your big ideas:</strong>&nbsp; We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.&nbsp;</p> <p><strong>We offer competitive perks &amp; benefits:</strong> We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.</p> <p><strong>You can grow your career in any direction you choose:</strong> Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.</p> <p><strong>Diversity isn’t just a buzzword:</strong> People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.</p> <p>#LI-Hybrid</p><div class="content-conclusion"><p>We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available <a href="https://www.similarweb.com/corp/legal/applicant-privacy-policies/" target="_blank">here</a>.</p></div>

Senior Customer Success Manager, Enterprise (APAC)

From $202/yr

<p>At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.&nbsp;</p> <p>Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.</p> <p>In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.</p> <p>Now we're looking for a <strong>Senior Customer Success Manager, Enterprise (APAC)</strong> to bring that intelligence to life for our largest enterprise clients across Asia Pacific Region — one of the fastest-evolving digital region in the world. If you have a background in digital marketing and know how to increase client engagement, adoption and growth, by providing expert-level strategic input for enterprise sized accounts in the APAC market which will include the Greater China region, we welcome a discussion.</p> <p>We want a catalyst who loves data and digital marketing, thrive on building relationships that last, and want to be the person clients trust to help them win online, this is your seat at the table.</p> <p><strong>Why this role matters</strong></p> <p>APAC is a region in motion — digital adoption is accelerating, and the brands operating here need a partner who can turn data into decisions. As CSM, you won't just support the platform — you'll become an extension of your clients' own teams:</p> <ul> <li>You're the front line — the person who makes Similarweb's platform come alive for every client you own</li> <li>You're the trusted advisor who helps clients see themselves — and their competitors — clearly for the first time</li> <li>You're the reason clients stay for years, not quarters</li> </ul> <p>The relationships you build, and the value you help clients unlock, are what keep them engaged with Similarweb long-term. That's the mission.</p> <p><strong>What you'll actually be doing</strong></p> <ul> <li>Be the go-to point of contact for every user on your book of accounts</li> <li>Act as a strategic advisor — not just a support contact — guiding customers through their entire journey with the platform</li> <li>Spot churn risk early and get ahead of it with proactive, thoughtful intervention</li> <li>Grow long-term relationships that translate into renewals and account longevity</li> <li>Uncover upsell opportunities as your clients' needs evolve</li> <li>Build deep expertise across the full Similarweb product suite</li> <li>Keep clients genuinely engaged with the platform — not just logged in, but seeing real business value</li> </ul> <p><strong>You'll thrive in this role if you:</strong></p> <ul> <li>Communicate in English and Chinese fluently; another South-East Asian language is a strong plus</li> <li>Know the digital marketing landscape and can speak its language fluently</li> <li>Love data and has natural data fluency</li> <li>Have at least 5 years or more&nbsp; in a client-facing role, ideally have experience in SaaS/Finance or Investor company</li> <li>Build trust and rapport fast — with clients and colleagues alike</li> <li>Think analytically and get to the root of a problem quickly</li> <li>Can produce polished, client-ready insights through the use of AI agents</li> <li>Bring sharp problem-solving and critical thinking to every conversation</li> <li>Collaborate well and enjoy being part of a team that pushes each other forward</li> </ul> <p><em>Similarweb works best in-person. We collaborate face-to-face in the office, with flexibility to work partially from home.</em></p> <p><strong>Why you’ll love being a Similarwebber:</strong></p> <p><strong>You’ll actually love the product you work with:</strong> Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.</p> <p><strong>You’ll find a home for your big ideas:</strong>&nbsp; We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.&nbsp;</p> <p><strong>We offer competitive perks &amp; benefits:</strong> We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.</p> <p><strong>You can grow your career in any direction you choose:</strong> Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.</p> <p><strong>Diversity isn’t just a buzzword:</strong> People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.</p> <p>#LI-Hybrid</p><div class="content-conclusion"><p>We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available <a href="https://www.similarweb.com/corp/legal/applicant-privacy-policies/" target="_blank">here</a>.</p></div>

Senior Customer Success Manager

$132,000 - $210,000/yr