The People Operations Manager (Workday Systems) oversees the delivery of core workforce administration and operational services across the organization. In essence you'll be running the People Operations 'hire to retire' life cycle, through a distinct HRIS workflow and administration lens. This position ensures that all transactional Workday services are executed consistently, compliantly, and in complete alignment with organisational priorities. Working in close partnership with strategic talent partners and specialized internal teams, you will help design and maintain a seamless, highly responsive end-to-end employee experience. This role holds direct responsibility for the operations team and plays a critical part in the functional management of organisational systems, data integrity, and external vendors. You will leverage data insights, workflow expertise, and a continuous improvement mindset to elevate service delivery throughout the entire employee life cycle. What you'll do * Service Delivery: Lead the day-to-day execution of people administration and operational services, ensuring all tasks are accurate, consistent, and fully compliant with internal policies and regulatory standards. * System Optimization: Act as the operational champion for Workday and PowerDocs , ensuring these primary platforms are fully optimized to enhance organizational efficiency, maximize data quality, and improve the user experience. * Lifecycle Management: Oversee all automated and manual workflows spanning the hire-to-retire lifecycle , maintaining strict operational controls and excellent service standards. * Recruitment \& HR Workflows: Specifically evaluate and refine recruitment systems, talent acquisition workflows, and broader operational processes within Workday to streamline hiring and onboarding pipelines. * Team Leadership: Line manage, coach, and develop the operational team, fostering a collaborative, supportive, and customer-centric service culture. * Internal Collaboration: Partner closely with business alignment teams and centres of expertise to ensure operational services remain tightly integrated and adaptive to shifting demands. * Data \& Insights: Utilize workforce analytics, system reporting, and operational metrics to evaluate service performance, pinpoint data trends, and drive strategic improvements. * Vendor Management: Supervise relationships with third-party service providers and software vendors, monitoring service level agreements (SLAs) to guarantee value and performance. * Process Improvement: Spearhead continuous improvement initiatives, regularly auditing existing workflows to implement changes that increase efficiency and service quality. * Governance \& Compliance: Support the creation, maintenance, and enforcement of operational standard operating procedures (SOPs), data controls, and governance frameworks. If you are interested in this opportunity, please apply directly via the link. Alternatively, if you would like a confidential discussion before applying, please reach out to Anton Blades at Annapurna via a.blades@ annapurnarecruitment.com or on 07441 341 721 . I recruit within this functional landscape as my specialism. Whether you feel you are a perfect fit for this specific position or are simply looking to explore future opportunities in this space, I would welcome the chance to connect for an initial conversation, be that over a phone call, a video meeting, or an informal coffee in person.
Project Manager (Operations / Business Transformation) Bath (2 or 3 days per week in office) We’re working with a purpose-led organisation on an exciting opportunity for an experienced Project Manager to deliver a varied portfolio of operational \& business transformation projects (Not IT / Technical projects). This is a hands-on role for someone who enjoys taking projects from idea through to implementation, bringing people together and making sure change actually happens. \ This is not an IT / Technical Project Manager role \ The role You’ll work across the organisation and with external partners to deliver projects that improve services, increase efficiency and create better outcomes for customers. You’ll be responsible for: * Leading projects from initiation through to delivery and review * Building and managing project plans, budgets, milestones and resources * Managing risks, issues, dependencies and competing priorities * Coordinating internal teams, stakeholders and external suppliers * Facilitating workshops and project meetings * Providing clear updates and reporting to senior stakeholders * Supporting procurement, contracts and budget management * Capturing lessons learned and driving continuous improvement About you You’ll be an experienced Project Manager with a strong track record of delivering projects in complex, changing environments with a Business Transformation / Operations focus. \ We are not looking for Technical / IT Project Managers for this role \ You’ll bring: * Strong project planning and delivery experience * Excellent stakeholder management and communication skills * The ability to manage budgets, risks and multiple priorities * A collaborative, practical approach to problem solving * Commercial awareness and experience working with suppliers * Confidence working with senior stakeholders and governance groups * A PRINCE2, AgilePM or equivalent qualification would be useful, but relevant experience and a proven delivery record are what really matter. The opportunity You’ll have genuine ownership of meaningful transformation projects, working across a purpose-led organisation where your work will directly contribute to better services, greater efficiency and positive customer outcomes. If you’re an organised, proactive Project Manager who enjoys owning delivery and making change happen, we’d love to hear from you. Sound like you? Apply now!
Operations Manager Location: South Birmingham (Hybrid working) An established and growing business is seeking an experienced Operations Manager to lead and develop its business services and operational supply chain function. This is a key leadership role for a commercially minded, proactive individual who can bring together customer service, procurement, inventory, logistics and manufacturing support to deliver an efficient, customer-focused and profitable operation. Working closely with the Managing Director and colleagues across the business, you will take ownership of end-to-end business services, ensuring that customer commitments are met, supplier performance is managed effectively, stock is controlled and operational processes continually improve. The Role You will be responsible for: * Operational leadership: Leading, coaching and developing the Business Services team, building capability, accountability and a culture of continuous improvement. * Customer service and fulfilment: Overseeing the complete order-to-delivery process, ensuring accuracy, reliability and proactive communication. * Procurement and supplier management: Managing purchasing activities, supplier relationships, commercial terms and supply-chain risks. * Inventory and working capital: Optimising stock availability while controlling excess inventory, obsolescence, costs and cash tied up in stock. * Logistics and manufacturing coordination: Working cross-functionally to maintain material availability, production continuity and reliable customer delivery. * Process and systems improvement: Improving workflows, data quality, reporting and operational efficiency through effective use of ERP systems, automation and structured problem-solving. * Performance management: Establishing meaningful KPIs, addressing service issues and delivering measurable improvements in cost, quality, productivity and customer satisfaction. About You You will be an experienced operations, business services, procurement or supply chain professional with a proven ability to manage complex operational activities and lead people effectively. You will bring: * Experience in customer service, purchasing, supply chain or business operations management. * A strong understanding of inventory control, supplier performance, logistics and order fulfilment. * Commercial awareness, including an understanding of cost, margin, working capital and operational risk. * Strong analytical skills and confidence using ERP systems and operational data to support decision-making. * A track record of improving processes, resolving operational challenges and delivering sustainable results. * Excellent communication and relationship-building skills, with the ability to influence stakeholders across different functions. * A supportive but decisive leadership style, with a commitment to developing people and building high-performing teams. Experience within a regulated distribution, manufacturing, food, chemical, pharmaceutical or personal-care environment would be advantageous. Knowledge of procurement best practice, quality management systems, Lean or continuous improvement methodologies would also be beneficial. The Opportunity This is an opportunity to take ownership of a broad and influential business function, working closely with senior leadership and helping shape the future capability, systems and performance of the operation. The successful candidate will have the opportunity to make a tangible difference to customer experience, commercial performance, operational resilience and team development.
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE’s Operations strategy team is highly meritocratic, values diversity, invests significant resources in the professional development of its members, and has a record of providing them with career growth opportunities. This function is a training ground for future leadership roles in Operations. About The Industrial Solutions Segment TE operates through two customer facing Segments: The Industrial Solutions Segment (IS) and Transportation Solutions Segment (TS). The Industrial Solutions Segment delivers products and solutions used in a variety of equipment architectures within Data Centres Industrial Automation, Robotics, Battery Energy Storage Systems, EV Charging Infrastructure, Power Transmission, Medical Devices, Aerospace \& Defence, home appliances, and other markets. Our connectivity and sensor solutions allow our customers to meet their current challenges and drive future innovations in their markets. This Operations Strategy Manager will report to the Senior Director Operations Strategy for the Industrial Solutions Segment. This position can be based in most locations in EMEA, with travel expected less than 30% of the time to meet colleagues and clients, attend industry events, etc. This is an opportunity for a talented individual who wants to accelerate his or her career within a leading multinational corporation and build a career within strategy or line roles. As a member of the Industrial Solutions Operations Strategy team, you will contribute to our growth strategy, competitiveness, and operations performance by working on strategic decisions and key business issues. The end goal is to make operations the key reason why we succeed in the market. #jobsEMEAIM Job Requirements * Solve complex operations problems by building a robust hypothesis and plan in collaboration with the business unit teams. * Develop strategies and approaches to fulfill complex operational project assignments in creative and meaningful ways. * Support development of robust strategic plan. * Benchmark and identify key trends across markets, industries, and competitors that affect our operations in various businesses. * Create analytical models to address key operations questions and translate output into clear stories. * Lead the overall fact-based creation and communication process. * Develop playbooks and maturity models to standardize best in class practices and train teams on those topics. * Establish, monitor and coordinate effective execution of various projects using a strong project management framework leading to successful execution. * Contribute to the professional development of larger operations team. What Your Background Should Look Like * Bachelor’s degree in business, economics, finance or engineering with 13+ years’ experience including Operations experience in a manufacturing environment and 3+ years in consulting. Master's degree in Business Administration (MBA) preferred. * Experience in strategy formulation and implementation within a complex organization. * Experience in managing strategy and strategy implementation projects through their lifecycles. * Experience working at a top tier General Management Consulting Firm and serving diversified industrials or high-tech clients. * Having work experience in manufacturing of 5 years focused on problem solving and process development or supply chain will be an added advantage. Problem Solving, Analytics, Work Structure and Management, and Communications * Ability to structure and solve complex problems using a hypothesis-driven approach. * Ability to structure work, manage strategy projects, and provide thought leadership to the team members. * Proficient in sourcing and analyzing complex data. * Clear and concise oral and written communication - ability to synthesize and effectively communicate key messages. * Excellent active listening skills. * Thought leadership and business sense. * Ability to architect and create insights through strategy tools, frameworks, and processes. People, Teamwork and Leadership * Experience managing individual contributors. * Able to work effectively at all levels in an organization. * Able to work with and through others and to influence others to move toward a common vision or goal. * Being hands-on, staying connected to the ongoing strategy deployment and helping manage implementation when necessary. * Strong relationship builder. * Executive presence; not through arrogance, but rather collaboration and influence. * High cross-cultural awareness. * Orientation towards people development, tailoring projects and work priorities to help nurture talent and extended through regular coaching and feedback. Passion and Drive * Drive to create a safer, sustainable, productive and connected future. * Passion for technology * Intellectual curiosity to ask probing questions, make discoveries and always continue to learn. * Drive to find the right answer. * Intellectual rigor. About Te Connectivity TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter). What Te Connectivity Offers We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! * Competitive Salary Package * Performance-Based Bonus Plans * Health and Wellness Incentives * Employee Stock Purchase Program * Community Outreach Programs / Charity Events * Employee Resource Group IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
Operations \& Delivery Manager Remote based – occasional travel to UK offices and client sites Competitive Salary + Bonus + Share Options + Career Progression Opportunity to COO We working with a fast-growing technology consultancy who specialises in delivering technology and transformation services across industrial and manufacturing environments, including MES, digital manufacturing, automation, IT/OT, ERP and data-driven transformation programmes. Having established a strong reputation in the market, the business is now expanding into larger and more complex enterprise organisations, including aerospace and defence. This is a unique opportunity to join a growing business where you'll work closely with the Exec team (including the founders), influence strategic direction, and play a key role in shaping the next phase of growth. For the right individual, there is a clear pathway towards an Operations Director or COO-level position as the business continues to scale. The Opportunity We're looking for an experienced Operations \& Delivery Manager to sit at the heart of the business, acting as a trusted partner to the founders. This is a broad leadership role combining customer project delivery with internal business operations. You'll be responsible for ensuring programmes are delivered successfully while driving operational performance, consistency, and continuous improvement across the company. Key Responsibilities Project \& Programme Delivery * Lead the successful delivery of customer projects and programmes from planning through to deployment and handover * Manage project scope, budgets, timelines, risks and resources * Act as the key point of contact for customers throughout the delivery lifecycle * Coordinate internal teams, partners and customer stakeholders to ensure successful outcomes Delivery Governance * Establish and oversee project governance, reporting and portfolio visibility * Monitor project performance, risks, customer satisfaction and commercial health * Ensure contractual commitments are delivered and lessons learned are embedded into future engagements Support Services \& Operations * Oversee support service performance, including SLAs, escalations and customer satisfaction * Manage the transition from project delivery into ongoing support * Track service performance and identify opportunities to improve efficiency and customer outcomes Delivery Excellence * Develop and improve delivery methodologies, standards and governance frameworks * Support pre-sales activities by reviewing delivery approaches, estimates and project risks * Drive consistency and best practice across all customer engagements Commercial \& Operational Performance * Manage resource planning, utilisation and project financial performance * Monitor budgets, forecasting, invoicing and margin delivery * Identify opportunities for additional project work and continuous improvement across delivery operations AI \& Process Automation * Identify opportunities to use AI and automation to improve efficiency across the business * Streamline internal processes and reduce administrative overhead * Develop practical AI-enabled workflows with appropriate governance and controls * Champion continuous improvement and technology adoption across the organisation About You * Proven experience delivering technology projects and programmes within industrial or manufacturing environments * Experience across initiatives such as MES, Digital Manufacturing, Automation, IT/OT, ERP or Data \& Analytics programmes * Strong track record of delivering projects on time, within budget and to target margin * Experience working within a consultancy, systems integrator or professional services environment * Proven ability to establish and manage governance across a portfolio of projects * Experience designing or tailoring delivery methodologies, blending agile and traditional delivery approaches where appropriate * Strong commercial and financial management skills including forecasting, budgeting, utilisation planning, change control and margin management * Understanding of manufacturing operations and delivering projects into live production environments * Experience managing stakeholders at all levels, from operational teams through to executive leadership * Ability to lead multi-disciplinary teams, partners and subcontractors, often through influence rather than direct line management * Excellent communication, organisation and customer-facing skills * A practical, pragmatic approach to process improvement and operational excellence Why Join? * Work directly with the founders and influence business strategy * Join a rapidly growing consultancy with ambitious growth plans * Play a key role in shaping how the business scales * Broad role offering significant autonomy and impact * Clear progression towards Operations Director / COO-level responsibilities * Opportunity to help define the future of a highly successful technology consultancy
We are seeking a talented Operations Manager to join our Service Resolution and Customer Experience team at Now: Pensions (part of Marsh). This role will be based out of our city centre-based Nottingham office . This is a hybrid role that has a requirement of working a minimum of 2 days a week in the office. The Operations Manager for Service Resolution will be required to provide oversight of the day to day running of a busy department that handles the complaints (both formal and initial), Trust Pilot and social media responses, and Discretionary decision reviews on behalf of the Trustee. Additionally, the department performs root cause analysis, assists in project work and devises and maintains it’s own processes, reporting packages and Quality structure. As the Operations Manager, they will be required to maintain the departments smooth running whilst looking for ways to continuously enhance performance and delivery, inside strict departmental budgets. There will be a need to adapt messaging and present effectively to various wider stakeholder audiences, and to maintain a positive and collaborative working environment. We will count on you to: * Oversee the day-to-day operation of a high-volume Service Resolution function handling complaints (initial and formal), Trustpilot and social media responses, and Discretionary Decision Reviews on behalf of the Trustee. * Continuously improve team performance and service delivery while operating within strict departmental budgets. * Maintain and enhance service levels across all departmental deliverables, supported by strong reporting, quality controls, and governance routines. * Deliver clear, impactful communications and presentations to a range of stakeholders (including Trustee, Strategists, TPO, and TPR) and represent the function in internal/external forums. * Drive root cause analysis, contribute to project work, and own the development/maintenance of operational processes, policy updates, and reporting packs—leveraging data, automation, and AI where appropriate. What you need to have: * 3+ years of people management experience, ideally within a complaints environment. * Strong written and verbal communication skills, including experience creating and presenting in a professional setting. * Ability to remain calm under pressure and sustain service delivery in a fast-paced environment. * Demonstrated commitment to building a psychologically safe, collaborative team environment with a coaching/development mindset. * Strong working knowledge of Microsoft Excel, Word, Outlook, and PowerPoint. What makes you stand out: * Proven experience running complaints teams in financial services and/or operating as an Operations Manager. * Understanding of Trustpilot and social-media-led customer engagement and reputation management. * Experience working in a regulated environment, including GDPR considerations. * Degree-level education or higher professional qualification. * Strong capability with AI and operational tooling such as Power BI, Visio, and Microsoft automation solutions (e.g., Power Automate). Why join our team: * We help you be your best through professional development opportunities, interesting work and supportive leaders. * We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. * Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. #hybrid Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. R_364886
Agency Adelphi Job Function Data and Analytics Job Subfunction Data Science and Analytics Job Description Adelphi Real World – Business Operations Manager Adelphi Real World (ARW) is a global consultancy in healthcare. We collect and interrogate real world data to aid the pharmaceutical industry in understanding the management and treatment of specific diseases. This understanding informs the successful development of pipeline assets and the positioning of inline products. Real world data can also be used to leverage Health Outcomes / Economic argumentation through statistically validated publications. The Role We have an exciting opportunity for an experienced and forward-thinking Business Operations Manager to join our team. In this role, you will play a key part in supporting operational excellence across ARW, ensuring we have the workforce capability, resource planning processes and operational infrastructure required to deliver its strategic objectives and client commitments. Working closely with the Head of Real-World Project Operations, you will help develop, implement and continuously improve operational processes, frameworks and systems that support the effective deployment, utilisation and development of resources across ARW. You will drive consistency and efficiency in the way we plan, manage and support our workforce, while identifying opportunities to enhance employee tools, guidance and supporting materials that enable successful project delivery. You will also play a key role in ensuring our company values are embedded within operational processes, competency frameworks and day-to-day ways of working across ARW. To succeed in this role, you will bring proven experience, a progressive and solutions-focused mindset. You will be comfortable navigating complex resourcing challenges, building effective relationships across the business, and working closely with leaders and individual team members to identify practical solutions that support both business needs and project delivery. You will support developing and maintaining role-based competency frameworks, coordinating and delivering skills-based training programmes, supporting talent onboarding activities, facilitating succession planning, and ensuring teams have the capabilities required to meet current and future business needs. Developing a strong understanding of how the business operates will enable you to identify opportunities to improve workforce effectiveness and support long-term ARW success. Accountabilities * Lead and coordinate key workforce capability activities across ARW, including identifying talent needs, supporting ARW-focused onboarding, capability development, performance support and succession planning, ensuring appropriate tools, resources and guidance are maintained and continuously improved. * Develop, implement and maintain role-based competency frameworks that provide clear development pathways and ensure ARW has the skills and expertise required to meet current and future business demands. * Coordinate and support the delivery of ARW specific skills-based training and development initiatives, ensuring learning activities align with operational priorities and the evolving needs of the Real World Evidence function. * Support the integration and reinforcement of Adelphi's values across ARW by embedding them within operational processes, competency frameworks, development programmes and day-to-day ways of working. * Identify and implement opportunities to enhance Real-World processes, simplifying ways of working and increasing consistency to improve operational efficiency and effectiveness. * Build strong relationships across ARW and collaborate with individual teams to understand team dynamics, challenges, capability requirements and future resource needs, providing practical support and recommendations that support successful project delivery. * Develop a strong understanding of ARW's organisational structure, including central service functions, research teams and project delivery requirements, to ensure workforce capability initiatives support both business priorities and successful client delivery. * Use resourcing data, reporting and business insights to identify trends, inform decision-making and support strategic resourcing planning and capability development across ARW. * Undertake additional responsibilities and projects as required to support the broader objectives of the Real-World Project Operations function and the continued success of ARW. The Person * BA/BSc degree advantageous but not essential * 5+ years relevant experience essential * Creative, innovative and great communication skills essential * Experience in creating visuals and presenting to teams essential * Highly analytical with attention to detail * Proactive and highly self-motivated approach to work * Excellent IT knowledge, particularly Excel and PowerPoint At ARW we believe in rewarding high performance and so our benefits include a competitive salary, pension, performance- related rewards, a generous holiday allowance, private health insurance and on-site gym membership, in a friendly and informal office environment. This position is based at our head office in Bollington, UK – located 15 miles south of Manchester on the edge of the Peak District.evious Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice. Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/
We’re working with a highly successful, fully independent financial planning firm to recruit an Operations Manager. Our client is a respected name in the market, offering holistic services to a growing portfolio of clients. The business has grown organically over the last 12-18 months and they’re looking to continue that growth into the future. They’re now looking for an Operations Manager to be the right hand to the Managing Director. It’s a genuine second-in-command role with a direct say in where the business goes next. The role You’ll be the bridge between the MD’s vision and day-to-day delivery, making sure people, projects, systems and processes all pull in the same direction. You’ll be: * Turning the Business Plan into clear priorities and measurable delivery * Leading and developing the team, including planners, paraplanners, compliance and admin * Driving process improvement and leading change, technology and AI projects * Overseeing budgets, forecasts and management information * Managing day-to-day FCA and ICO compliance alongside external specialists What you’ll bring * At least 2 years’ experience in business or operations management * At least 2 years’ team leadership and project management experience * Broad HR knowledge and strong organisational, analytical and communication skills * A genuine interest in technology and continuous improvement, and a practical commitment to sustainability * Desirable: financial services experience, financial or compliance knowledge, and Advanced Excel, Power Automate or Power BI What’s on offer * £50,000 – £60,000 depending on experience * Hybrid working, flexible hours and the option to work longer days over fewer days * 5% employer pension, death in service and Vitality health cover * Christmas shutdown, paid volunteering and study support * On-site car parking * A tight-knit, collaborative team that prioritises wellbeing and balance If you want to lead a team, influence change and play a key part in the next stage of a successful business, we’d love to hear from you.
Overview: We are looking for an experienced Operations Manager to lead the delivery of multiple contracts across major gas infrastructure projects for a Tier One contractor. This is an excellent opportunity to take ownership of high-value works, drive operational performance and contribute to the successful delivery of critical infrastructure. As Operations Manager, you will oversee project management teams and take responsibility for programme delivery, commercial performance, quality, health and safety, and client satisfaction. You will work closely with senior leadership, commercial teams and key stakeholders to manage risk, develop client relationships and identify opportunities for business growth. Key Responsibilities: * Lead the delivery of multiple live and mobilising contracts, ensuring targets for safety, time, cost, quality and customer satisfaction are achieved. * Develop and monitor project programmes, managing performance, resources and operational risks to ensure successful delivery. * Oversee tenders for new works, ensuring submissions are accurate, commercially sound and aligned with client requirements. * Coordinate design, quality management, resource planning, defects and out-of-hours activities, ensuring contractual requirements are met. * Lead and develop project management teams, driving performance against agreed company and client KPIs. * Promote high standards of health, safety, environmental and quality management (SHEQ), ensuring compliance with legislation and company procedures. * Ensure contracts are effectively resourced, maintaining strong team engagement, communication and performance. * Build and maintain effective relationships with clients, subcontractors, commercial teams and other key stakeholders. * Manage team development, including performance reviews, coaching and support to achieve individual and business objectives. * Provide accurate progress reporting, maintain effective programme and financial controls, and work with senior leadership to manage commercial risks and opportunities. Qualifications: * Proven experience in an Operations Manager or similar senior operational role, overseeing multiple contracts within infrastructure or construction. * Experience delivering Gas Transmission projects would be highly advantageous. * Industry-related degree and/or relevant professional membership, such as MCIOB or MICE. * Appropriate CSCS card. * Strong knowledge of quality management systems, document management and contractual requirements. * Proven ability to coordinate resources and lead large, multidisciplinary teams to deliver strong safety, operational and commercial results. * Proficiency in Microsoft Office, including Excel, Word, Outlook and MS Project, alongside a full, valid driving licence. Benefits: The successful Operations Manager will receive a competitive package, including: * Competitive Reward: Competitive salary, bonus scheme and car allowance. * Pension \& Protection: Company pension scheme and life assurance. * Health \& Wellbeing: Private medical cover, health plan benefits and access to wellbeing support, including virtual GP services. * Annual Leave: 25 days' annual leave. * Career Development: Opportunities for career progression, professional development, training and mentoring. * Additional Benefits: Access to employee discounts and lifestyle benefits, with further health and wellbeing support available. * Major Projects: The opportunity to lead high-value, significant gas infrastructure projects and make a meaningful contribution to critical infrastructure delivery. If you're an experienced Operations Manager looking for your next challenge, apply today to find out more about this exciting opportunity.
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are looking for a Senior Operations Manager: Planning to build how Capital.com plans the people and skills its operations need as we grow into new products and markets. You will own capacity planning across the organisation. That covers forecasting demand, such as new customer sign-ups and FinCrime alerts, over the next week, month and six months, and turning it into clear staffing needs. You’ll use AI and automation to build and run the department’s main planning model, and you’ll advise leaders on hiring, redeployment, process improvements and automation early enough for them to act. You’ll work closely with operational leaders and Finance, and manage a Workforce Management specialists. Responsibilities: * Own the capacity planning model, roadmap and KPIs * Forecast demand over the next week, month and six months. Separate customer activity, product changes, seasonality and backlogs, and agree assumptions with the teams closest to each source of demand * Translate demand into capacity needs using workload, handling time and productivity. Account for skills, hours, absence, attrition, training and ramp-up * Build scenarios for growth, launches and disruption, and show the cost and service impact * Recommend hiring, redeployment, process and automation actions early enough to cover recruitment and training lead times * Align definitions and data with Finance and operational teams, track forecast vs. actual, and improve the models * Flag capacity risks early, including skill and time-zone gaps, and keep reporting clear enough for managers to act on Requirements: * 5+ years in capacity planning, workforce management or operations planning in a high-volume environment * Hands-on experience building forecasting and capacity models yourself, including seasonality * Strong grasp of capacity drivers, scenario planning and sensitivity analysis * Record of recommendations that changed hiring or process decisions * Experience working with Finance and tracking forecast accuracy over time * Advanced spreadsheet skills, SQL or similar, and experience managing direct reports Nice to have: * Financial services, fintech or payments background * Planning for Customer Support, KYC or FinCrime operations * Using AI, Python or statistical methods in forecasting We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you Your Mission As Customer Operations Manager, you will lead the teams that keep Teya's customer operations running well: you will be leading the escalations teams in general from Customer Relations - such as technical support, complaints and operational quality. You’ll be the go to person on quality and process improvement across customer support - not just overseeing what your teams deliver day-to-day, but shaping how we measure performance, where we invest to fix root causes, improve processes in operations to achieve excellence in our service levels for our customers and how operations and Product work together to stop problems recurring. Every one of your direct reports is themselves a manager, so this is a senior, multiplier role: your leverage comes from making your leaders better. We're looking for someone who's genuinely comfortable in the data - who can look at a dashboard, know what's actually going on beneath it, and turn that into a clear operational or product ask. If you're as comfortable in a spreadsheet or a BI tool as you are in a 1:1, this role is built for you. On a regular day as Customer Operations Manager, you will: * Leadership of Leaders: Lead and develop the managers overseeing complaints and escalations, setting clear priorities and standards and helping them grow as leaders in their own right. * Performance \& Metrics Ownership: Define, track, and report the KPIs and quality metrics that matter across customer operations - service levels, resolution times, complaint volumes, quality scores - and use them to drive decisions, not just describe them. * Process \& Quality Improvement: Identify where operational processes are falling short, and design and implement the fixes - from workflow changes to new tooling - that raise the bar across the function. * Cross-Functional Bridge to Product: Act as the key link between customer operations and Product, translating operational themes and root causes into clear input for the product roadmap, and making sure operational reality shapes what gets built. * Operational Rigour with Tech Fluency: Get hands-on with the tools and systems customer operations relies on, and push for smarter use of data and technology to improve efficiency and quality. Your Story * Proven experience leading customer operations, complaints, or service quality functions, ideally in fintech, payments, or another regulated, high-growth environment. * Experience managing managers, not just individual contributors - you know how to build leadership capability, not just execute through a team. * Strong data and analytical skills - genuinely comfortable working with metrics, dashboards, and reporting tools to diagnose problems and track impact. * Tech-comfortable - confident picking up new tools and systems, and pushing for the right technology to solve operational problems. * A track record of driving process improvement end-to-end, from spotting the issue to designing, implementing, and measuring the fix. * Strong cross-functional instincts - able to build genuine partnership with Product and other teams, not just hand off operational issues. * Excellent judgement and communication skills, comfortable operating as a trusted right hand to a senior leader and representing the function credibly across the business. The Perks * We trust you, so we offer flexible working hours, as long it suits both you and your team * Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps * Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support * Cycle-to-Work Scheme * Health and Life Insurance * Pension Scheme * 25 days of Annual Leave (+ Bank Holidays) * Office snacks every day * Friendly, comfortable and informal office environment in Central London Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
Responsibilities The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets. As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth. You will help build scalable logistics capabilities that support TikTok Commerce across global markets. We are looking for a Logistics Solution Operations Manager who combines strong operational expertise, product thinking and data-driven problem-solving capabilities to design, launch and optimise logistics solutions for the UK market. - Allocation Strategy \& Operations Optimisation - Own daily parcel allocation strategies across different carriers, seller segments, industries and logistics service models, balancing delivery speed, service quality, capacity and cost. - Develop and optimise carrier volume allocation rules, cost saving strategies based on carrier capabilities, network coverage and operational performance. - Work closely with Product, Technology and Data Science teams to improve allocation algorithms, volume forecasting and carrier selection. - Proactively identify operational inefficiencies through data analysis and translate insights into actionable optimisation strategies. - Logistics Product \& System Capability Development - Translate complex operational challenges into scalable product and system solutions, acting as the key interface between Logistics Operations, Product and Technology teams. - Independently develop Business Requirement Documents (BRDs), covering business problems, functional requirements, operational workflows, expected benefits and success metrics. - Drive the end-to-end product delivery process, including requirement prioritisation, solution design, UAT, phased rollout and post-launch optimisation. - Design and continuously improve operational SOPs, system workflows and automation capabilities to enhance efficiency and scalability. - Leverage product and technology capabilities to solve complex operational problems and reduce manual intervention. - Industry Solutions \& New Logistics Service Launch - Design and implement industry-specific logistics solutions based on seller characteristics, parcel profiles, delivery requirements, customer experience and cost sensitivity. - Develop and optimise logistics solutions including PUDO, reverse logistics, high-value parcel services, new carrier integrations and customised delivery models. - Collaborate with Procurement, Carrier Operations, Product and Technology teams to launch new logistics providers and operating models. - Independently manage the full solution lifecycle from business analysis and solution design to pilot testing, controlled rollout and full-scale launch. - Evaluate solution feasibility, operational performance, cost efficiency and scalability, driving continuous improvement based on test results. - Data-driven Problem Solving \& Business Impact - Proactively identify critical operational issues through data monitoring, deep-dive analysis and structured root-cause investigations. - Analyse logistics performance across sellers, carriers, parcel journeys and service models to identify opportunities for speed, experience and cost improvement. - Translate data insights into clear priorities, executable action plans and measurable business outcomes. - Drive cross-functional projects to continuously improve E2E Lead Time, On-Time Delivery, DNR, Aging, Lost Parcels, Cost per Parcel and operational efficiency. - Balance short-term operational improvements with long-term product capability development to deliver sustainable business results. Qualifications Minimum Qualification(s) - Bachelor's degree or above. - 5+ years of experience in logistics operations, solution operations, logistics product operations, e-Commerce fulfilment or supply chain technology. - Strong understanding of end-to-end parcel logistics operations, carrier capabilities, allocation logic and operational processes. - Proven ability to independently translate operational requirements into product solutions, including BRD development, process design, testing and implementation. - Strong analytical capabilities, with the ability to identify critical business problems, conduct structured analysis and develop actionable solutions. - Good understanding of product logic, system workflows, SOP design and cross-functional project delivery. - Excellent communication, stakeholder management and execution skills, strong ownership, proactive mindset and willingness to go beyond defined responsibilities, with the ability to independently drive complex projects and deliver results in a fast-paced environment. Preferred Qualification(s) - Preferably holding a degree in Logistics, Supply Chain Management, Engineering, Computer Science, Business Analytics or related fields. - Experience in e-Commerce marketplace logistics, platform-based 4PL operations or logistics technology solutions. - Strong understanding of the UK logistics market, including carrier capabilities, network coverage, service models and cost structures. - Experience in carrier management, product optimisation, volume forecasting or logistics-related systems optimisation. - Experience launching PUDO, reverse logistics, high-value parcel solutions, new carrier integrations or specialised logistics services. - Proficiency in SQL, Excel, BI tools or other data analysis platforms. - Proven track record of delivering measurable improvements in delivery speed, customer experience, logistics cost and operational efficiency through product and operational innovation. About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity \& Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Manager, Supply Chain and Operations, Manufacturing Take your career to the next level and join a high performing and inclusive team, working collaboratively with some of the most significant organisations in the world as they seek to strengthen strategic performance and resilience of their supply chains and manufacturing operations. The opportunity Leverage and expand your experience in manufacturing operational performance improvement, innovation and technology to be at the forefront of shaping our clients’ manufacturing practices and leading their leading their strategy, manufacturing excellence, digital, automation \& AI journey. Develop and impart your experience on those you work with to help create the next generation of supply chain leaders. We value curious thinkers who have the courage to lead, great communicators who do not take themselves too seriously, flexible collaborators who build relationships based on doing the right thing and innovative problem-solvers who use their experience to find a better way to support and bring value to our clients. EY has two key service offerings within our manufacturing practice: * Manufacturing Excellence; comprised of the following elements + Revolutionise manufacturing practices through our EY operating manufacturing methodology + Coaching and training core manufacturing clients in new ways of working + Digitising manufacturing daily management systems to improve factory performance * Digital Manufacturing; comprised of the following elements: + Building digital roadmaps and business cases + Programme management and system integration roles within large digital transformations + Advising clients on leading digital practices + Develop manufacturing solution playbooks to enable clients to deliver digital transformation Your Key Responsibilities Our clients place considerable trust in us and our advice. People who are passionate, go above and beyond to improve our working world, unifies us as a team. This is crucial in enabling us to consistently deliver or exceed on our commitments. As a Senior Manager, you’ll balance client work, business development support, operational and people development as part of your day job. You will advise and support global Manufacturing, Supply Chain and Technology leaders to define and deliver breakthroughs in performance through manufacturing excellence and Industry 4.0 digital manufacturing programmes. It is required that you have a deep expertise in one of the two service offerings and a light understanding of the other one. Key responsibilities include: * Managing complete programme governance; strategy, framework, and standard development * Own financials and resource staffing for complex programmes or several different client programmes * Able to advise clients of the leading practice in this field ensuring that we build credibility and deep relationships * Identifying, perusing and closing opportunities within all programmes/clients to grow the business * Management, creation, and execution of client RfP responses e.g., manufacturing transformations / architecture designs and diagnostics * Model detailed business cases across clients’ networks to justify investing in manufacturing excellence and digital deployment * Advising clients on top stops, loss analysis and countermeasures to reduce critical losses * Deep understanding of manufacturing excellence practices; IWS / RTT methodology and coaching plant teams to improve operational performance * Develop technical requirements, use cases, reference architectures and translate into specifications for manufacturing solutions to ensure a consistent approach as well as tangible value delivery * Coordinate proof of values/concepts and efforts for digitally enabled manufacturing excellence use cases demonstrating tangible manufacturing loss reduction * Manage stakeholder engagement and drive global solution adoption * Manage alignment between digital solution and traditional production excellence methods and develop global, regional and factory roadmaps and deployment plans Focus on our clients * Build, maintain and strengthen relationships and be a trusted advisor in Manufacturing, Supply Chain and Operations * Be adept at problem-solving with clients and project teams, leveraging your skills to help manage projects to completion * Develop experience and relationships across several clients over time often as part of a team from different parts of EY, whilst being able to maintain focus on current project delivery Develop our business * Contribute to the development of proposals to showcase our leading practices and credentials * Engage the market with thought leadership and public profile and contribute to enhancing our methodologies * Work across our internal sector fields of play account teams to develop your network, bringing expertise to bear Drive operational excellence * Support successful delivery of projects and workstreams as forecast to time and budget * Help ensure the quality of our delivery exceeds client expectations by effectively managing activities and deliverables within your remit Develop our people * Manage and nurture those who work with you and undertake career counselling responsibilities * Increasingly become an inclusive leader capable of forming diverse high performing teams that are enjoyable to be part of and help our consultant and client teams to develop and realise their potential Your Experience * Senior Managers must bring practical experience of 6-10 years from both professional services / advisory / consulting and industry knowledge where you have developed your manufacturing experience (including Lean), project and programme management from significant exposure to working within manufacturing environments * You will have a proven track record of eliminating manufacturing losses applying lean manufacturing excellence principles * You will understand modern digital manufacturing systems and technology standards in a typical factory and bring experience of leading digital technologies such as: Manufacturing Execution Systems (MES); Connected Workforce Platform (CWP); Condition Monitoring Systems (CMS); Machine Vision Systems (MVS); Computerized Maintenance Management System (CMMS), Control Tower (CT) * You must have delivered transformational project(s) or tech-enabled project(s), in a previous role and understand all the commercials and governance activities to successfully deliver for the client * You will be able to communicate designs and decisions effectively verbally to peers, clients and management and engage internal and external stakeholders * Your written communication will be second to none, being able to easily convey messages and distil client discussions/ideas/concepts into a clear and simple document What We Offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: * Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. * Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. * Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. * Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The Exceptional EY Experience. It’s Yours To Build. Apply now. Please note: *Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world.* EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.