Operations Manager

We’re working with a highly successful, fully independent financial planning firm to recruit an Operations Manager. Our client is a respected name in the market, offering holistic services to a growing portfolio of clients. The business has grown organically over the last 12\-18 months and they’re looking to continue that growth into the future. They’re now looking for an Operations Manager to be the right hand to the Managing Director. It’s a genuine second\-in\-command role with a direct say in where the business goes next. **The role** You’ll be the bridge between the MD’s vision and day\-to\-day delivery, making sure people, projects, systems and processes all pull in the same direction. You’ll be: * Turning the Business Plan into clear priorities and measurable delivery * Leading and developing the team, including planners, paraplanners, compliance and admin * Driving process improvement and leading change, technology and AI projects * Overseeing budgets, forecasts and management information * Managing day\-to\-day FCA and ICO compliance alongside external specialists **What you’ll bring** * At least 2 years’ experience in business or operations management * At least 2 years’ team leadership and project management experience * Broad HR knowledge and strong organisational, analytical and communication skills * A genuine interest in technology and continuous improvement, and a practical commitment to sustainability * Desirable: financial services experience, financial or compliance knowledge, and Advanced Excel, Power Automate or Power BI **What’s on offer** * £50,000 – £60,000 depending on experience * Hybrid working, flexible hours and the option to work longer days over fewer days * 5% employer pension, death in service and Vitality health cover * Christmas shutdown, paid volunteering and study support * On\-site car parking * A tight\-knit, collaborative team that prioritises wellbeing and balance If you want to lead a team, influence change and play a key part in the next stage of a successful business, we’d love to hear from you.