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Customer Success Jobs in New York
104 open positions found · Salary range: $118,750 - $395,000
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Customer Success Manager - Strategy
JPMorganChaseNew York, NY, US
$118,750 - $187,500/yr
JOB DESCRIPTION Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution. As a Customer Success Manager in Employee Experience, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team. You will also help bring together all 30 Human Resource functions and make work better for everyone at JPMC. You will focus on Employee Success—helping defining strategy, setting priorities, and measuring what works. You’ll help connect work across employee experience and HR product teams, making sure employees are treated like customers and have a seamless, engaging, and effective experience Job responsibilities Drives product adoption, expansion, and retention activities to maintain a healthy customer base Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers’ business needs Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities Define and drive the Employee Success strategy, and analyze success and recommend improvements Sets priorities and track progress for the team Connects work across product, HR, marketing, and communications teams Gathers employee feedback and use it to guide decisions Be part of cross-functional projects and campaigns to boost adoption and satisfaction Helps build and coach a team focused on customer success and go-to-market strategy Be part of every stage of the employee journey—from onboarding to career development Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in customer success roles in product or technology Demonstrated ability to influence product adoption and customer retention Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels Proven ability to learn new technologies and teach it to others Experience leading strategy and business operations Strong project management and communication skills Ability to work across teams and manage multiple projects * Passion for making work better for employees ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase \& Co. is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
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Senior Customer Success Manager
BlockworksNew York, United States
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Customer Success Manager - Digital Media Solutions: 26-00189
Akraya, Inc.New York, NY
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Senior Customer Success Manager
Senior Customer Success Manager Location: USA, remote but candidates must live in Metro-Atlanta, Georgia; Twin Cities, MN; or New York City Metro area Salary: $110,000 - 115,500 p.a. full time equivalent, dependent on experience Basis: full-time, part-time or flexible Eligibility: You must be eligible to work in the U.S The role We are looking to appoint an experienced leader to support K12 schools and teachers to implement the Raspberry Pi Foundation's free educational resources and products across the US. Reporting to the Executive Director, the Senior Customer Success Manager will develop and deliver national customer success strategies that support school districts, educators, and professional development (PD) delivery partners from initial engagement through sustained, high quality implementation. This role plays a pivotal part in ensuring that early interest translates into meaningful, long-term adoption. You will lead partnership enablement efforts, ensuring both school districts and PD delivery partners have clear pathways, tools, and support to move confidently from engagement to implementation. A core part of this role is owning the end-to-end customer journey and ensuring the Foundation has the systems, tools, and processes required to support that journey at scale. You will also lead the vendor assessment and data privacy agreement (DPA) process with school districts, providing strategic oversight and coordination while working closely with specialist legal and data privacy colleagues. You will manage and coach a team of Customer Success Managers, collaborate closely with Learning, Product, Marketing, and Events teams, and represent the Foundation externally with school districts, partners, and the wider education community. We are looking for an experienced leader with a deep understanding of the US education system and a proven track record of leading large-scale education programs, driving program adoption, managing teams, and developing strategic partnerships. You do not need to be a computer science expert, but you do need a passion for our mission, empathy for educators, and a willingness to learn. We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team. Responsibilities Develop and implement a national customer success strategy that supports successful adoption and sustained use of Raspberry Pi Foundation programs across the US and Canada. Establish scalable onboarding, implementation, and support models for school districts, schools, and PD delivery partners, ensuring a consistent and high-quality experience. Own the end-to-end customer and partner journey, from initial engagement through professional development and long-term implementation. Ensure the Foundation has fit-for-purpose systems, tools, and workflows (e.g. CRM, playbooks, tracking mechanisms) to support customer success at scale, and lead improvements where gaps exist. Manage the vendor assessment and data privacy agreement (DPA) process for US school districts and delivery partners, providing strategic oversight and coordination with specialist legal and data privacy contractors. Manage, coach, and develop a high-performing team of Customer Success Managers, fostering clarity, accountability, and an inclusive team culture. Enable Customer Success Managers and partners with clear guidance, tools, and success frameworks that move districts from interest to confident adoption.. Use data and feedback to guide decision-making, analyzing engagement, usage, and educator insights to improve implementation and inform curriculum and product enhancements. Collaborate cross functionally with Learning, Product, Marketing, and Events teams to ensure cohesive messaging, aligned support systems, and impactful resources. Represent the Foundation externally, strengthening relationships with district leaders, partners, and the wider education community. Experience and personal attributes We recognise that everyone has the potential for growth, and we welcome applications from candidates who can demonstrate that they have some, but not all, of the experience and personal attributes listed here. 5+ years in customer success, educator support, education partnerships, or edtech implementation, ideally with experience in K-12 schools. Proven experience leading teams or senior individual contributors in complex, multi-stakeholder environments. Deep understanding of the US education ecosystem, with experience working directly with schools or districts. Experience of teaching would be an advantage. Track record of driving program adoption or implementation at scale across multiple schools, districts, or regions. Experience designing or improving systems, workflows, or tools that support customer or partner journeys. A clear, confident communicator and natural relationship-builder, comfortable engaging with teachers, school leaders, and delivery partners. Highly organized and proactive, able to manage complex operational or compliance-related processes (e.g. vendor assessments, district approvals). Experience managing budgets, resources, and project timelines, ensuring efficient delivery aligned with organizational goals. A strong alignment with the Foundation’s mission and values, particularly around educational equity and access. About us The Raspberry Pi Foundation is a global education nonprofit with the mission to enable young people to realize their full potential through the power of computer science and digital technologies. In the US we operate through Raspberry Pi Foundation North America which is a registered 501(c)(3) organization. Established in 2008 and first known for our product — the wildly successful Raspberry Pi computer — the Foundation has developed education programmes, learning experiences, and products that are helping millions of young people learn vital new knowledge and skills. Through Code Club, we support the world’s largest network of free informal computing clubs for young people. Tens of thousands of educators have taken our online courses, and millions of people use our free online curriculum and learning resources. To deepen our understanding of how young people learn about computing and how to create with digital technologies, we conduct academic research, and we use that knowledge to increase the impact of our work and advance the field of computing education. Across all of our work, we work hard to engage young people who come from backgrounds that are traditionally underrepresented in the field of computing or who experience educational disadvantage. We work all over the world, with teams based in the UK, Ireland, North America, and India, and partnerships with mission-aligned organisations in over 40 countries. We are at the forefront of the global movement to help young people learn about computing and digital technologies. You can read more about our mission, values, and goals in our Annual Review 2023 and our Strategy 2022–2025. Benefits In addition to competitive salaries, we offer a range of benefits for all of our colleagues, including: Paid time off. In addition to public holidays, full-time employees in the US receive 15 days of paid time off, plus 3 additional days of paid time off for the company-wide closure at the end of each year. Retirement Savings Plan (401)(k). We match 100% of employee contributions up to the first 5%. Private Healthcare. We provide private healthcare (including dental and vision) for you and for your dependents through United Healthcare and Guardian. Flexible working. We have clear policies to provide flexibility over when and where you work, helping you balance work responsibilities with the rest of your life. Support for parents and carers. We provide generous family leave and flexibility for parents and carers. Group term life insurance \& disability insurance. We provide insurance and income protection schemes to provide peace of mind for you and your family. Investing in learning and development. We invest in your growth and development, including through access to learning resources and training, with dedicated time for all employees. Timetable for applications Closing date: February 2, 2026 Phone screen: Week of February 9, 2026 First-round interview: Week of February 16, 2026 Second-round interview: Week of February 23, 2026 Our recruitment process All of our workplaces are inclusive spaces where we want people to feel respected, valued, and able to do their best work. We are committed to building teams that bring together people with a broad range of backgrounds, skills, and perspectives. That starts with our recruitment process. Here's what you can expect: As part of your application, you will be asked to respond to a small number of questions that we will use to screen your eligibility for the role. You will also be asked to provide your resume and a short cover letter. Eligible applications will be reviewed by our recruitment team and the hiring manager. A small number of candidates will be invited to a phone call with the hiring manager. The purpose of this call is to check our understanding of your application and to answer any questions you have. We normally have two interviews, at least one of which will take place in-person. Interviews will be with the hiring manager and at least one other colleague. You will usually be asked to undertake a work-based assessment in advance of your interviews. This will be an opportunity for you to show how you would perform some part of the role. You will be given advance notice and clear instructions. If you have any questions about or feel that you need any adjustments to the recruitment process, including adjustments for neurodiversity, please contact our People and Culture team at recruitment@raspberrypi.org. We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. Everyone appointed to a role at the Foundation will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.
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Enterprise Customer Success Manager - East Coast
DatadogBoston, Massachusetts, USA; New York, New York, USA
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's
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Principal Customer Success Manager, Enterprise
StripeSan Francisco, CA; New York, NY; Atlanta, GA; Chicago, IL
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy w
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Scaled Customer Success Manager
AirtableSan Francisco, CA; New York, NY; Austin, TX
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes—no code needed. As a Scaled Custo
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Senior Customer Success Manager, RMM - New York City
ToastNew York, New York
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life As a Senior Customer Success Manager, Toast’s way of saying an “Account Manager”, you serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builde
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Customer Success Manager, Beneficial Deployments
AnthropicNew York City, NY; San Francisco, CA
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the role Join Anthropic as a Customer Success
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Customer Success Manager, Senior Manager - Healthcare & Life Sciences (Multiple Levels)
SalesforceNew York, NY, US
From $135,400/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager, Senior Manager (CSM Senior Manager), you will serve as a named resource and partner for Salesforce’s HLS customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: + Coordinating the completion of the Signature Success catalog of services as required for your customer. + Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. + Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need. Minimum Requirements Experience within HLS (the Healthcare or Life Sciences industries) Minimum of 8 years work experience in one or more of the following: Technical Customer Success, Salesforce CRM, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Experience with Salesforce Sales Cloud and/or Service Cloud, and/or relevant competing platforms. Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant). 4+ years of experience in management consulting services. Experience working with Enterprise-level customers. Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects. Preferred Requirements Knowledge of modern cloud data platforms (Snowflake, Databricks, BigQuery, RedShift) and AI tools (Python, R, Jupyter). Passion for helping customers drive business outcomes through AI, automation, and data. Previous experience working with enterprise customers and scaling innovation initiatives. Note : This role is office-flexible, with the expectation that you will work from a Salesforce office three (3) days per week. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\
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The typical base salary range for this position is $135,400 - $273,000 annually\
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There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $147,400 - $298,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.\
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The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
deep technical knowledge of...teamworkleadershipcommunicationproblem-solving
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Customer Success Manager, Digital Native Businesses
AnthropicNew York City, NY
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the role Join Anthropic's Customer Success tea
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Legal Customer Success Manager - Governance product (Fides)
LegalOn TechnologiesNew York, NY
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Customer Success Manager
Who We Are Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Learn more at www.verve.com. Who You Are We’re looking for a client-focused, data-savvy professional with deep knowledge of the programmatic ad ecosystem. You’ll thrive here if you enjoy turning complex challenges into actionable solutions, and you care deeply about delivering great client experiences. Experience with DSPs, mobile programmatic, and campaign analytics is essential. A proactive, thoughtful approach to client relationships and internal collaboration is key. What You Will Do Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives Analyze campaign data to identify trends, insights, and areas for improvement Collaborate with internal teams to implement optimizations and troubleshoot issues Develop strategic plans to enhance campaign performance and achieve client KPIs Prepare and deliver regular performance reports, providing insights and recommendations Proactively identify growth opportunities within accounts and contribute to long-term success planning Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions Provide feedback to inform product development and feature enhancements What You Will Bring 3+ years of experience in customer success, ad operations, or programmatic campaign management Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus Proven success in driving client growth, retention, and satisfaction Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth Self-starter with a strong drive to learn, take initiative, and make a meaningful impact Quick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownership Experience mentoring junior team members and collaborating effectively across functions Bachelor’s degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus What We Offer Just a few of the benefits waiting for you at Verve: Stay healthy and covered with our comprehensive Medical, Dental, Vision, Disability, Life, and other Insurances Support your long-term financial security with our 401(k) Retirement plan with company match Save on everyday expenses with pre-tax FSA plans for Healthcare, Dependent care, and Commuting Pick what matters most to you in our Fringe Personalized Benefits Platform, with a budget of $100/month: lifestyle, fitness, hobbies, travel, and more Recharge with 13 paid holidays, unlimited PTO, and 3 Wellness Days throughout the year Enjoy peace of mind with paid Parental Leave for life’s important milestones … and even more reasons to join us! The salary range for this position is USD 90-105K OTE per annum. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Hybrid
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Customer Success Manager JN -012026-169786
Goodwin RecruitingNew York, NY
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