Jobs at Writer

Software engineer, generative AI (UK)

About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. About the role We're looking for an exceptional software engineer, generative AI to join our rapidly evolving team at WRITER. In this pivotal role, you'll be at the forefront of expanding human capacity by building the next generation of AI-powered solutions that transform how leading enterprises operate. You'll dive deep into developing a state-of-the-art platform that leverages cutting-edge generative AI technologies, from large language models to sophisticated agentic workflows, delivering seamless, scalable, and secure applications that redefine enterprise productivity. This is an unparalleled opportunity to make a tangible impact, shaping the future of AI and contributing to a product that’s changing how the world works. This role is hybrid, based out of our San Francisco, New York City, or London hubs. You'll report to an engineering director or a senior engineering manager. What you'll do Design and develop robust, scalable, and secure generative AI services and applications using Python and modern frameworks to drive enterprise-wide transformation Build and optimize high-performance, low-latency APIs and microservices for integrating advanced AI models and agentic workflows into our platform Collaborate closely with product managers, data scientists, and cross-functional engineering teams to translate complex business needs into innovative AI solutions, from concept to production Implement and maintain responsive user interfaces (primarily focused on backend enablement though some frontend interaction is expected) using technologies like React and TypeScript to deliver intuitive user experiences Partner with DevOps teams building continuous deployment, logging and monitoring; ensuring top-tier performance and reliability Own key architectural components, ensuring best practices in code quality, security, and maintainability through rigorous testing and peer reviews ️ What you need 3+ years of hands-on experience as a software engineer, with a strong emphasis on Python development in production environments. We are open to discussing seniority levels from Senior to Staff. Proven expertise in building and deploying generative AI applications, leveraging LLMs, vector databases (e.g., Pinecone, Weaviate, pgvector), and modern open source agentic Frameworks. Deep understanding and practical experience with microservices architecture, RESTful APIs, and cloud platforms such as AWS, GCP, or Azure, including containerization with Docker and Kubernetes Solid grasp of modern web technologies including FastAPI, Asyncio, and database systems like PostgreSQL A "Connect" mindset, thriving in collaborative settings where you actively engage with cross-functional teams and mentor junior engineers to achieve shared goals A "Challenge" spirit, demonstrating exceptional problem-solving skills to tackle complex technical hurdles and proactively suggest innovative improvements to our systems and processes An "Own" attitude, taking full accountability for delivering high-quality, resilient, and scalable code from conception through to production, continuously driving performance and maintainability Benefits \& perks (UK full-time employees): Generous PTO, plus company holidays Comprehensive medical and dental insurance Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Competitive pension scheme and company contribution Annual work-life stipends for: + Wellness stipend for gym, massage/chiropractor, personal training, etc. + Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation and company stock options

Actuary

Engagement manager

About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. About this role At WRITER, we empower our customers to become AI-first companies by deeply integrating AI into every aspect of their organization. Our approach ensures secure, scalable implementation that is easy for IT to manage and drives widespread adoption. WRITER is the tailored solution for this transformation. As an Engagement Manager, you will collaborate closely with both late-stage prospects and existing customers. Your role encompasses pre-sales scoping, post-sales delivery, and value realization, helping enterprises quickly achieve tangible results with WRITER. You will guide these companies in adopting WRITER, enabling them to revolutionize their processes and workflows with AI. Your expertise is crucial in ensuring that customers achieve early successes and lay a solid foundation for broad AI adoption at scale. . Your responsibilities: Pre-sales Partner with our Account Executives in use-case validation calls as the expert to uncover how customers and prospects can use WRITER solutions including prebuilt agents, custom agents, and AI HQ Strategic selling and clear articulation of the value of WRITER's delivery methodology Communicate limitations and propose solutions, including custom agent scope, resource needs, and projected timelines Develop and maintain a deep understanding of the WRITER platform, the broader AI and LLM landscape, as well as our customers’ ecosystems so you can offer solution recommendations Write statement of work (SOWs) for identified use cases and custom agents Post-sales Partner with Customer Success Managers, Customer Architects, Customer Trainers, and AI Engineers to translate the customer’s AI vision into a phased delivery roadmap that aligns to WRITER’s Delivery Methodology Own end‑to‑end program execution: manage scope, identify measures of success, craft the deployment strategy, detailed project plan, and governance standards \& processes. Lead discovery and user‑research to define key personas, surface pain points \& opportunities, and turn research into actionable insights. Facilitate solution‑design sessions and define requirement artifacts such as journey maps, process maps, product requirement documentation (PRDs), and acceptance criteria. Define the testing strategy, oversee user acceptance testing, run cut‑over/Go‑No‑Go checklists, and manage hyper‑care \& knowledge‑transfer to IT and end‑user teams. Build and execute an enablement strategy (role‑based training, office hours, champion network) that accelerates adoption and captures quantitative \& qualitative success metric for WRITER's AI HQ \& AI Studio. Proactively identify, mitigate, and escalate risks and dependencies; keep internal and customer stakeholders aligned through SteerCos, Design Authorities, Architecture Review Boards, and reporting. Is this you? 7+ years leading complex SaaS or AI programs for Fortune 500 clients—either in‑house or with a global consultancy Prior experiencing delivering globally scaled custom SaaS solutions as a Product Manager, Solution Architect, Engagement Manager, Program Manager, Transformation Consultant or related role Master planner and change‑agent: you translate strategy into phased roadmaps, set clear goals, and governance that drives measurable business outcomes. Inspiring leader and facilitator who unifies cross‑functional teams, runs high‑engagement workshops, and communicates complex concepts clearly to technical and non‑technical audiences alike. Trusted stakeholder manager: builds executive rapport, balances IT \& business needs, and establishes transparent reporting cadences that surface risks early. Data‑driven problem solver skilled in user research, product design, root‑cause analysis, and prioritisation frameworks to focus teams and de‑risk delivery. Adaptable and endlessly curious—continuously up‑skills on LLM evaluation, RAG architectures, and emerging AI‑agent patterns; shares learnings to uplevel the wider team. You know how to partner with Architects \& Engineers; you are comfortable participating in technical discussions ensuring the solution is aligned with the business objectives and needs of the end-user. Bachelor’s degree in Computer Science, Engineering, Information Systems or related field; PMP, Agile/SAFe, Design Thinking, or equivalent certifications welcomed. Benefits \& perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: + Wellness stipend for gym, massage/chiropractor, personal training, etc. + Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.* By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice. Compensation Range: $141.5K - $198.9K

Strategic customer success manager, CPG