Jobs at Handshake

Mid-Market Customer Success Manager

Senior Product Manager, Operator Experience - Handshake AI

About Handshake Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale. Why join Handshake now: Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel Work hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others Build a massive, fast-growing business with billions in revenue About the Role Handshake AI powers expert-labeled data collection at scale, matching domain experts with leading AI companies to train frontier models. We're hiring a Senior Product Manager, Operator Experience to ensure our Operations team can run complex data annotation projects independently—without needing engineering support for every new task type. Operators are the backbone of HAI. They manage thousands of fellows, spin up new projects, maintain quality, and keep customers happy. Today, too much of that work requires custom tooling or EPD involvement. In this role, you'll change that—building self-serve systems that let operators see everything, respond immediately, and scale projects from 0 to 100k tasks/day with a click. You'll be part of a tight-knit cross-functional team embedded with Operations, working alongside engineers and designers to ship tools that make our operators world-class. Your work will directly impact HAI's ability to scale revenue while maintaining the quality bar that differentiates us. You'll own the lifecycle end-to-end for operator tooling, including: Product Strategy. Develop a cohesive product vision for operator independence that ladders up to HAI's broader goals. Define what "self-serve" means for operators and build the roadmap to get there. Product Development. Lead a high-performing cross-functional squad with engineering and design partners, from research and roadmap planning through delivery. Voice of the Operator. Live in the details of how operators work. Shadow their workflows, understand their pain points, and translate their needs into prioritized product investments. Goals, Metrics, and Tracking. Create clear success metrics (operator time-to-action, projects launched without EPD support, quality audit coverage) and drive accountability against them. Launch and Adoption. Partner with operations leaders to bring new tools to life. Run pilots to maximize learning, get close to users, and iterate quickly. Cross-HAI Partnership. Collaborate with Model Enablement and Fellow Experience squads—your work enables theirs. Operator independence requires mature platforms across the board. Desired Capabilities 5+ years as a product manager partnering with engineering teams to ship code. Ideally in a many-stakeholder environment with dependencies and collaboration. Strong operational intuition. You've built tools for internal users, operations teams, or power users—not just consumer-facing features. You understand workflows, edge cases, and the difference between "works in demo" and "works at scale." Systems thinker. You can connect the dots across complex workflows, spot challenges and edge cases, and integrate multiple considerations into coherent product decisions. Data-informed but action-oriented. You use data to prioritize and measure, but you also trust user feedback and move quickly when the signal is clear. User-focused. You dive headfirst into understanding the needs of operators and build products grounded in observation and research. Bonus Points Experience at a human data company or in operator/driver management Background in workflow or task management tools Experience building internal tools for operations teams at a high-growth company Familiarity with AI/ML data pipelines, annotation workflows, or quality assurance systems We Offer Handshake delivers benefits that help you feel supported and thrive at work and in life. The below benefits are for full-time US employees.* Ownership: Equity in a fast-growing company Financial Wellness: 401(k) match, competitive compensation, financial coaching Family Support: Paid parental leave, fertility benefits, parental coaching Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend Growth: $2,000 learning stipend, ongoing development Remote \& Office: Internet, commuting, and free lunch/gym in our SF office Time Off: Flexible PTO, 15 holidays + 2 flex days Connection: Team outings \& referral bonuses Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers. Compensation Range: $180K - $200K

Mid-Market Customer Success Manager

About Handshake =================== Handshake is building the career network for the AI economy, backed by the largest and most trusted job network on the internet. As the only three-sided job marketplace connecting 18 million knowledge workers, 1,500 educational institutions, and 1 million employers, Handshake powers career discovery, hiring, and upskilling—from first internships to full-time roles, freelance work to gig work, and beyond. Founded in 2014, we’ve built the most trusted platform for early talent—owning the college-to-career market and powering nearly every career center. Today we’re building on that foundation to help students and early professionals upskill or reskill for the future. Now’s a great time to join Handshake. Here’s why: Category Leader: Over 92% coverage across US universities \& 77% of total US university student population. Proven Market Demand: Deep employer partnerships across Fortune 500s and the world’s leading AI research labs. World-Class Team: Leadership from Scale AI, Open AI, xAI, Notion, Coinbase, and Palantir, just to name a few. Capitalized \& Scaling: $434M raised with a $175M+ run rate. About the Role ------------------ As a Mid-Market CSM, you are a strategic value driver focused on maximizing product adoption, mitigating risk, and delivering measurable ROI. In this role, you will manage a portfolio of up to 125 customers by applying a high-impact prioritization framework. You will partner closely with Mid-Market Account Managers in a “divide and conquer” model, using data to identify where your expertise can most effectively de-risk a renewal or unlock new value. Beyond high-touch strategic guidance for priority accounts, you will be a key contributor to building a more efficient and scalable approach to supporting our customers. You will design and execute repeatable playbooks and experiment with one:many approaches including webinars for your book of business and office hours. All designed to ensure that every partner in your portfolio has a clear path to hiring success. Data-driven prioritization: Use data (Gainsight) and prioritization model to ensure your time is spent where it can move the needle most High-impact engagement: Conduct short-term, intensive consulting engagements for accounts with low adoption or high risk, focusing on specific outcomes like job posting quality or recruiter engagement Scale the success journey: Facilitate twice-weekly Office Hours and contribute to webinar program Partner on Value Reviews: Collaborate with AMs on strategy sessions for select accounts, acting as the product and adoption expert while the AM leads the commercial relationship. Voice of the Customer: Synthesize feedback from your high-volume portfolio to help the Product team prioritize features that solve common mid-market employer pain points. Desired Capabilities ------------------------ 2+ years in SaaS Customer Success Proven ability to manage a large book of business by deciding where to go "deep" vs. where to use "one-to-many" tactics Comfortable leading webinars, group trainings, or virtual office hours for a diverse audience of recruiters and hiring managers Able to look at a usage dashboard, identify a "Low Adoption" trend, and proactively reach out with a prescriptive plan to fix it You enjoy working in an evolving environment and are excited to help build the playbooks that will define the future of the MM team Experience working in a collaborative model with Account Managers or Sales counterparts Perks --------- Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees.* Ownership: Equity in a fast-growing company Financial Wellness: 401(k) match, competitive compensation, financial coaching Family Support: Paid parental leave, fertility benefits, parental coaching Wellbeing: Medical, dental, and vision, mental health support, wellness stipend Growth: Learning stipend, ongoing development Remote \& Office: Internet, commuting, and free lunch/gym in our SF office Time Off: Flexible PTO, 15 holidays + 2 flex days Connection: Team outings \& referral bonuses Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers. Compensation Range: $140K - $145K