Jobs at Front

15 open positions · $95,000 - $150,000

Open roles

Senior Software Engineer I & II Platform, Core Services

USonsite$95,000 - $150,000/yr

Description Location: Remote, USA How You'll Contribute to Our Mission At Frontline Education, our mission is we transform how schools work, so every educator and student succeeds. Our vision is every school thriving. Every community stronger. We're hiring for multiple Sr. Software Engineers at either the I or II level to join our Core Services Platform Engineering team. Core Services teams build and evolve the foundational platform capabilities that power Frontline's products. These shared services enable product teams to deliver customer value faster, more consistently, and with greater reliability. From workflow orchestration and notifications to integrations and reusable application services, you'll help create scalable building blocks that support educators and administrators across the country. As a Senior Software Engineer, you'll contribute beyond implementation. You'll help shape technical solutions, influence engineering practices, identify opportunities for improvement, and ensure platform capabilities remain reliable, extensible, and easy for downstream teams to adopt. Your work will directly support Frontline's ability to deliver meaningful outcomes for schools while creating exceptional experiences for both internal and external customers. How You'll Drive Success Platform Engineering \& Solution Delivery * Design, build, test, deploy, and support cloud-native shared services and reusable platform capabilities. * Develop scalable APIs, microservices, asynchronous workflows, and event-driven solutions using TypeScript and modern backend technologies. * Build configurable and extensible platform capabilities that support diverse product needs across Frontline's ecosystem. * Contribute to distributed systems leveraging messaging technologies such as Kafka and modern event-driven architectures. * Support modernization initiatives that improve scalability, maintainability, security, and operational excellence. * Partner with product engineering teams to improve adoption experiences and reduce integration complexity. Technical Design \& Collaboration Participate in discovery, refinement, and design discussions to evaluate requirements, identify tradeoffs, and shape practical solutions. * Collaborate with Product Managers, Architects, QA Engineers, Technical Leads, and Engineering Managers throughout the software development lifecycle. * Contribute to architectural discussions while aligning solutions to platform standards and long-term engineering objectives. * Communicate technical concepts, operational considerations, and implementation approaches clearly to technical and non-technical audiences. * Build strong partnerships across geographically distributed and cross-functional teams. * Engineering Excellence * Develop high-quality, maintainable, secure, and scalable software solutions. * Contribute to automated testing strategies, including unit, integration, API, and operational testing. * Participate in code reviews and provide thoughtful technical feedback that improves team outcomes. * Support CI/CD automation and continuous delivery practices. * Contribute to improvements in observability, resiliency, monitoring, troubleshooting, and operational support. * Promote reusable engineering patterns, platform consistency, and sustainable development practices. * Mentor fellow engineers and contribute to a culture of learning, accountability, and continuous improvement. AI-First Engineering * Leverage modern AI-assisted development tools such as GitHub Copilot, Claude Code, OpenAI Codex, and emerging technologies to accelerate development, troubleshooting, testing, documentation, and solution exploration. * Apply strong engineering judgment when evaluating and validating AI-generated outputs. * Use AI to improve productivity while maintaining high standards for security, maintainability, quality, scalability, and operational integrity. * Champion responsible and effective AI adoption across engineering workflows. What You Bring to Help Us Grow Senior Software Engineer I You will typically bring: * Bachelor's degree in Computer Science or a related field, or equivalent professional experience. * 5+ years of professional software engineering experience. * Strong proficiency in TypeScript and modern backend development practices. * Experience designing and building APIs, microservices, and distributed cloud-native systems. * Ability to independently deliver complex features and services with high quality and reliability. * Experience contributing to technical design discussions and evaluating implementation tradeoffs. * Strong understanding of testing, scalability, maintainability, and operational excellence. * Experience mentoring less experienced engineers and contributing to engineering best practices. * Experience leveraging AI-assisted development tools to improve engineering productivity while applying sound judgment and validation practices. Senior Software Engineer II You will typically bring: * Bachelor's degree in Computer Science or a related field, or equivalent professional experience. * 8+ years of professional software engineering experience. * Deep expertise designing, building, and evolving complex distributed systems and shared platform services. * Experience leading technical solutions that span multiple teams, services, or platform capabilities. * Proven success influencing engineering standards, architectural decisions, and platform direction. * Strong systems-thinking capabilities with the ability to balance immediate delivery needs against long-term platform sustainability. * Experience mentoring engineers, elevating team capabilities, and improving engineering practices across broader groups. * Demonstrated success driving quality, scalability, maintainability, and operational excellence across complex systems. * Experience establishing effective AI-assisted engineering practices and helping teams adopt modern development workflows responsibly. Required Technical Experience for Both Levels * Strong proficiency with: * TypeScript * Node.js * Modern server-side frameworks such as NestJS * Experience designing and building: * APIs * Microservices * Distributed systems * Event-driven architectures * Experience with AWS services such as: * EC2 * Lambda * S3 * SNS/SQS * Container-based workloads * Experience with: * Docker * Relational databases * Kafka or similar messaging technologies * CI/CD pipelines * Familiarity with modern frontend concepts, including React, TypeScript, and component-based architectures. * Experience working within Agile software development environments. * Strong communication, collaboration, and problem-solving skills. Preferred Qualifications * Experience with .NET-based services and modernization initiatives. * Experience building platform capabilities consumed across multiple product teams. * Experience designing configurable and extensible platform services. * Experience supporting platform adoption and developer enablement initiatives. * Familiarity with frontend modernization efforts, including Angular-to-React migrations. * Experience with Kubernetes or container orchestration platforms. * Experience working within multi-tenant SaaS environments. * Experience collaborating with geographically distributed engineering teams. * Experience leveraging AI-assisted or agentic development workflows in professional software engineering environments. What You'll Need to Thrive A strong ownership mindset that embraces accountability and continuous improvement. * A collaborative approach that reflects our belief that we're better together. A commitment to understanding customer needs and building solutions that create meaningful outcomes. * Strong systems-thinking capabilities that balance local decisions with broader platform impact. * Curiosity, adaptability, and a passion for learning and applying emerging technologies. * Comfort navigating ambiguity while maintaining focus on delivery and customer value. * A desire to create reusable, scalable solutions that enable teams and strengthen the overall product ecosystem. * Our Mission, Our People, Our Purpose At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students. As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference. How We Support Growth, Balance, and Well-Being * Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus. * Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones. * Volunteer Time Off: Paid time to give back and support causes that matter to you. * Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year. * Our Philosophy: We believe time away from work helps you bring your best self to it. Continuous Learning and Growth * World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning. * Leadership \& Technical Skill Building: Develop new capabilities and chart your own professional path. * AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving. * Tuition Reimbursement: Invest in formal education to advance your skills and career. * Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement. Health, Happiness, and Purpose * Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being. * Employee Assistance Program (EAP): Confidential support for you and your family’s needs. * Comprehensive Benefits: Health and financial benefits that support your happiness and future. * A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive—personally, professionally, and purposefully. Compensation \& Benefits The full base compensation range for the level I is: $95,000-$125,000 The full base compensation range for the level II is: $130,000-$150,000. Frontline offers a competitive compensation package designed to reward impact and support your well-being, including: * Competitive base salary aligned to level, experience, skills, and market data. * Annual bonus opportunity. * 401(k) with company match. * Comprehensive medical, dental, and vision coverage. * Employee stock purchase opportunities where applicable. * Tuition reimbursement and professional development support. * Flexible time off and wellness-focused benefits. * Inclusion, Belonging \& Equal Opportunity Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team. Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement and click here to read our Applicant Privacy Statement. Interview Process \& Data Privacy As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring. Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement and click here to read our Applicant Privacy Statement.

2 months agovia universal intelligenceApply ›

Senior Software Engineer I & II - Platform, Identity

USonsite$95,000 - $150,000/yr

Description Location Remote within the United States How You'll Contribute to Our Mission At Frontline Education, our mission is we transform how schools work, so every educator and student succeeds. Our vision is every school thriving. Every community stronger. We're hiring for either a Senior Software Engineer I or Senior Software Engineer II to join our Identity Platform Engineering team. The Identity Platform team builds and evolves the secure authentication, authorization, entitlement, federation, and access management capabilities that power Frontline's multi-tenant SaaS ecosystem. These services are foundational to delivering secure, seamless experiences for educators, administrators, and product teams across our platform. As a Senior Software Engineer, you'll contribute beyond implementation. You'll help shape technical solutions, influence engineering practices, strengthen platform reliability and security, and create scalable identity capabilities that enable product teams to deliver customer value with confidence. Your work will directly support Frontline's mission while helping ensure secure, trusted, and scalable access experiences across our ecosystem. How You'll Drive Success Identity Platform Engineering* Design, build, test, deploy, and support cloud-native identity and access management services. * Develop scalable APIs and microservices using TypeScript, Node.js, and NestJS. * Contribute to frontend development using React and TypeScript. * Build and support secure authentication, authorization, entitlement, federation, and identity lifecycle capabilities. * Implement and support integrations involving Kong Gateway, Okta, token exchange, and federated identity patterns. * Design and maintain distributed services and asynchronous workflows leveraging Kafka and event-driven architectures. * Develop and optimize data access patterns using Aurora PostgreSQL, AWS Neptune, and related technologies. * Contribute to observability, monitoring, resiliency, troubleshooting, and operational support activities that improve platform reliability and customer trust. Technical Design \& Collaboration* Participate in discovery, refinement, and design discussions to evaluate requirements, identify tradeoffs, and shape practical technical solutions. * Collaborate closely with Product Managers, QA Engineers, Architects, Technical Leads, and Engineering Managers throughout the software development lifecycle. * Contribute to architectural discussions while aligning solutions to platform standards and long-term engineering objectives. * Communicate technical concepts, implementation approaches, security considerations, and operational impacts effectively to both technical and non-technical audiences. * Build strong partnerships across geographically distributed and cross-functional teams. Engineering Excellence* Develop secure, maintainable, scalable, and high-performing software solutions. * Contribute to automated testing strategies including unit, integration, operational, and API testing. * Participate in code reviews and provide thoughtful technical feedback that improves engineering quality across the team. * Support CI/CD automation and continuous delivery practices. * Contribute to improvements in observability, resiliency, security, monitoring, troubleshooting, and operational excellence. * Promote reusable engineering patterns and platform consistency. * Mentor fellow engineers and contribute to a culture of ownership, collaboration, and continuous learning. AI-First Engineering* Leverage modern AI-assisted development tools such as GitHub Copilot, Claude Code, OpenAI Codex, and emerging technologies to accelerate development, troubleshooting, testing, documentation, and solution exploration. * Apply strong engineering judgment when evaluating and validating AI-generated outputs. * Use AI to improve productivity while maintaining high standards for security, maintainability, quality, scalability, and operational integrity. * Champion responsible and effective AI adoption across engineering workflows. What You Bring to Help Us Grow We're hiring for either a Senior Software Engineer I or Senior Software Engineer II. Placement will be determined based on experience, technical depth, scope of influence, and demonstrated impact. Senior Software Engineer I You will typically bring:* Bachelor's degree in Computer Science or a related field, or equivalent professional experience. * 5+ years of professional software engineering experience. * Strong proficiency in TypeScript, Node.js, NestJS, and React. * Experience designing and building APIs, microservices, and distributed cloud-native applications. * Strong understanding of Identity and Access Management (IAM) concepts, including OAuth2, OpenID Connect (OIDC), authentication and authorization flows, and token-based security models. * Experience developing and supporting secure identity, authentication, and authorization services. * Ability to independently design and deliver complex features and services with high levels of quality, reliability, and maintainability. * Experience participating in technical design discussions and evaluating implementation tradeoffs. * Strong understanding of testing, scalability, operational excellence, and software quality practices. * Experience mentoring engineers and contributing to engineering best practices. * Experience leveraging AI-assisted development tools to improve engineering productivity while applying sound judgment and validation practices. Senior Software Engineer II You will typically bring:* Bachelor's degree in Computer Science or a related field, or equivalent professional experience. * 8+ years of professional software engineering experience. * Deep expertise designing, building, and evolving complex identity, authentication, authorization, entitlement, and access management platforms. * Experience leading technical solutions that span multiple teams, services, or platform capabilities. * Proven success influencing engineering standards, architectural decisions, security practices, and platform direction. * Strong systems-thinking capabilities with experience balancing security, scalability, reliability, compliance, and customer experience considerations. * Experience driving adoption of reusable platform capabilities across multiple product teams. * Demonstrated success mentoring engineers and elevating engineering practices across broader teams. * Experience influencing technical strategy, architectural direction, identity platform modernization initiatives, and long-term platform evolution. * Experience establishing effective AI-assisted engineering practices and helping teams adopt modern development workflows responsibly. * Ability to anticipate downstream impacts and guide engineering decisions that improve long-term platform sustainability. Required Technical Experience for Both Levels* Strong proficiency with: * + TypeScript + Node.js + NestJS + React * Experience designing and building: * + APIs + Microservices + Distributed systems + Event-driven architectures * Strong understanding of Identity and Access Management concepts, including: * + OAuth2 + OpenID Connect (OIDC) + Authentication and authorization flows + Token-based security models * Experience with AWS cloud-native services including: * + EC2 + Lambda + S3 + SNS/SQS + Container-based workloads * Experience with: * + Docker + PostgreSQL or Aurora PostgreSQL + EKS + Graph or relationship-oriented data modeling concepts + AWS Neptune or equivalent graph technologies + Kafka or similar messaging technologies + CI/CD pipelines * Experience working within Agile software development environments. * Strong communication, collaboration, and problem-solving skills. Preferred Qualifications* Experience with Okta or similar enterprise identity providers. * Experience with Kong Gateway and API gateway patterns. * Familiarity with Kubernetes or container orchestration platforms. * Experience working within multi-tenant SaaS environments. * Experience collaborating with geographically distributed engineering teams. * Experience contributing to shared platform capabilities used across multiple product lines. * Experience leveraging AI-assisted or agentic development workflows in professional software engineering environments. What You'll Need to Thrive* A strong ownership mindset that reflects our value of Own It. * A collaborative approach that reflects our belief that we're Better Together. * A commitment to understanding customer needs and delivering solutions that create meaningful outcomes for educators, administrators, and school communities. * Strong systems-thinking capabilities that balance local decisions with broader platform impact. * Curiosity, adaptability, and a passion for learning and applying emerging technologies. * Comfort navigating ambiguity while maintaining focus on delivery, reliability, and customer success. * A desire to build secure, scalable, reusable platform capabilities that strengthen Frontline's ecosystem and support every educator and student we serve. Our Mission, Our People, Our Purpose At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students. As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference. How We Support Growth, Balance, and Well-Being * Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus. * Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones. * Volunteer Time Off: Paid time to give back and support causes that matter to you. * Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year. * Our Philosophy: We believe time away from work helps you bring your best self to it. Continuous Learning and Growth * World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning. * Leadership \& Technical Skill Building: Develop new capabilities and chart your own professional path. * AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving. * Tuition Reimbursement: Invest in formal education to advance your skills and career. * Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement. Health, Happiness, and Purpose * Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being. * Employee Assistance Program (EAP): Confidential support for you and your family’s needs. * Comprehensive Benefits: Health and financial benefits that support your happiness and future. * A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive—personally, professionally, and purposefully. Compensation \& Benefits The full base compensation range for the Level I role is: $95,000-$125,000 The full base compensation range for the Level II role is: $130,000-$150,000 Frontline offers a competitive compensation package designed to reward impact and support your well-being, including:* Competitive base salary aligned to level, experience, skills, and market data. * Annual bonus opportunity. * 401(k) with company match. * Comprehensive medical, dental, and vision coverage. * Employee stock purchase opportunities where applicable. * Tuition reimbursement and professional development support. * Flexible time off and wellness-focused benefits. Inclusion, Belonging \& Equal Opportunity Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team. Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement and click here to read our Applicant Privacy Statement. Interview Process \& Data Privacy As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring. Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement and click here to read our Applicant Privacy Statement.

2 months agovia universal intelligenceApply ›

Senior Software Engineer I or II- Data Platform

USonsite$95,000 - $150,000/yr

Description Location: Remote, USA How You'll Contribute to Our Mission At Frontline Education, our mission is we transform how schools work, so every educator and student succeeds. Our vision is every school thriving. Every community stronger. We're hiring for multiple positions at either a Senior Software Engineer I or Senior Software Engineer II level to join our Data Platform Engineering team. The Data Platform team builds and evolves the cloud-native data capabilities that power analytics, reporting, operational insights, interoperability, and future AI-enabled experiences across Frontline's product ecosystem. Our team creates reusable platform services and trusted data foundations that allow product teams to publish, discover, govern, and consume data products at scale. As a Senior Software Engineer, you'll help shape the next generation of Frontline's data platform. You'll contribute beyond implementation by influencing technical decisions, improving engineering practices, strengthening platform reliability, and building scalable data capabilities that support educators, administrators, and school communities. Your work will help ensure that data remains accessible, trustworthy, interoperable, and ready to support both today's business needs and tomorrow's AI-powered innovations. How You'll Drive Success Data Platform Engineering* Design, build, test, deploy, and support cloud-native data platform capabilities and shared platform services. * Develop scalable ingestion, transformation, orchestration, and data access solutions that support operational and analytical workloads. * Build reusable and discoverable data products that enable reporting, analytics, and business decision-making across Frontline. * Design and support distributed data workflows leveraging event-driven architectures and messaging technologies such as Kafka. * Contribute to data modeling and persistence strategies across relational, analytical, event-oriented, and semi-structured data systems. * Support modernization initiatives that improve scalability, interoperability, governance, and maintainability across the data ecosystem. * Contribute to observability, resiliency, monitoring, troubleshooting, governance enablement, and operational excellence efforts. * Partner with product engineering, reporting, and analytics teams to improve adoption experiences and reduce integration complexity. Analytics \& AI Enablement* Help establish trusted and scalable data foundations that support reporting, analytics, operational insights, and future AI-enabled capabilities. * Collaborate with analytics, reporting, and application teams to support self-service analytics, operational reporting, and interoperable data access patterns. * Design solutions that improve data accessibility, discoverability, quality, governance, and operational readiness. * Contribute to evolving AI-related platform requirements, including feature preparation, retrieval patterns, operational data access, and scalable data consumption. * Help teams make pragmatic decisions that balance traditional analytics approaches with emerging AI opportunities. Technical Design \& Collaboration* Participate in discovery, refinement, and design discussions to evaluate requirements, identify tradeoffs, and shape practical platform solutions. * Collaborate closely with Product Managers, QA Engineers, Architects, Technical Leads, analytics teams, and Engineering Managers throughout the development lifecycle. * Contribute to architectural discussions while aligning solutions to platform standards, governance expectations, and long-term engineering objectives. * Communicate technical concepts, implementation approaches, operational considerations, and platform adoption strategies effectively to both technical and non-technical audiences. * Build strong partnerships across geographically distributed and cross-functional teams. Engineering Excellence* Develop secure, scalable, maintainable, and high-performing platform solutions. * Contribute to automated testing strategies including unit, integration, operational, and data validation testing. * Participate in code reviews and provide thoughtful technical feedback that improves engineering quality and consistency. * Support CI/CD automation and continuous delivery practices. * Contribute to improvements in observability, governance, resiliency, interoperability, scalability, and developer productivity. * Promote reusable engineering approaches, platform consistency, and sustainable development practices. * Mentor fellow engineers and contribute to a culture of ownership, collaboration, and continuous learning. AI-First Engineering* Leverage modern AI-assisted development tools such as GitHub Copilot, Claude Code, OpenAI Codex, and emerging technologies to accelerate development, testing, troubleshooting, documentation, and solution exploration. * Apply strong engineering judgment when evaluating and validating AI-generated outputs. * Use AI to improve productivity while maintaining high standards for governance, security, maintainability, scalability, and operational integrity. * Champion responsible and effective AI adoption across engineering workflows. What You Bring to Help Us Grow Placement will be determined based on experience, technical depth, scope of influence, and demonstrated impact. Senior Software Engineer I You will typically bring:* Bachelor's degree in Computer Science or a related field, or equivalent professional experience. * 5+ years of professional software engineering, platform engineering, or data platform engineering experience. * Experience designing and building cloud-native data platform capabilities. * Strong understanding of data ingestion, transformation, orchestration, and integration patterns. * Experience working with event-driven architectures, distributed systems, and modern data platforms. * Ability to independently design and deliver complex platform capabilities with high levels of quality, reliability, and maintainability. * Experience participating in technical design discussions and evaluating implementation tradeoffs. * Strong understanding of testing, scalability, governance, interoperability, and operational excellence. * Experience mentoring engineers and contributing to engineering best practices. * Experience leveraging AI-assisted development tools to improve engineering productivity while applying sound judgment and validation practices. Senior Software Engineer II You will typically bring:* Bachelor's degree in Computer Science or a related field, or equivalent professional experience. * 8+ years of professional software engineering, platform engineering, or data platform engineering experience. * Deep expertise designing, building, and evolving large-scale cloud-native data platforms and reusable data services. * Experience leading technical solutions that span multiple teams, data domains, or platform capabilities. * Proven success influencing engineering standards, data architecture decisions, governance practices, and platform direction. * Strong systems-thinking capabilities with experience balancing scalability, governance, interoperability, reliability, and customer outcomes. * Experience driving adoption of reusable data products and self-service platform capabilities across multiple teams. * Demonstrated success mentoring engineers and elevating engineering practices across broader organizations. * Experience influencing technical strategy, platform modernization initiatives, analytics enablement efforts, and long-term platform evolution. * Experience establishing effective AI-assisted engineering practices and helping teams adopt modern development workflows responsibly. * Ability to anticipate downstream impacts and guide engineering decisions that improve long-term platform sustainability and interoperability. Required Technical Experience for Both Levels* Experience designing and building cloud-native data platform capabilities. * Strong understanding of: * + Data ingestion and transformation patterns + Event-driven architectures + Distributed data systems + Data interoperability and integration patterns + Analytical and operational data workloads * Experience with AWS cloud-native services including: * + S3 + Lambda + EC2 + SNS/SQS + Container-based workloads + Data and analytics services * Experience with: * + Kafka or equivalent messaging technologies + Relational and analytical data systems + Distributed data processing concepts + Docker + CI/CD pipelines * Familiarity with modern data platform approaches including reusable data products, self-service platform capabilities, and data mesh concepts. * Experience working within Agile software development environments. * Strong communication, collaboration, and problem-solving skills. Preferred Qualifications* Experience with Snowflake, Databricks, Redshift, or similar analytical platform technologies. * Experience with analytics enablement platforms and reporting ecosystems. * Experience building shared platform capabilities consumed across multiple product teams. * Experience supporting AI or machine learning enablement through scalable data platform design. * Familiarity with governance concepts including lineage, discoverability, access control, metadata management, and data quality. * Experience with distributed streaming or CDC-based architectures. * Familiarity with Kubernetes or container orchestration platforms. * Experience working within multi-tenant SaaS environments. * Experience collaborating with geographically distributed engineering teams. * Experience leveraging AI-assisted or agentic development workflows in professional software engineering environments. What You'll Need to Thrive* A strong ownership mindset that reflects our value of Act like an owner. * A collaborative approach that reflects our belief that we're Better Together. * A commitment to understanding customer needs and delivering trusted data capabilities that create meaningful outcomes. * Strong systems-thinking capabilities that balance local decisions with broader platform impact and interoperability requirements. * Curiosity, adaptability, and a passion for learning and applying emerging technologies. * Comfort navigating ambiguity while maintaining focus on delivery, reliability, governance, and customer success. * A desire to build scalable, reusable data foundations that empower educators, administrators, and the teams that serve them. * A passion for enabling analytics, operational insights, interoperability, and future AI innovation through trusted data platforms. Our Mission, Our People, Our Purpose At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students. As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference. How We Support Growth, Balance, and Well-Being * Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus. * Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones. * Volunteer Time Off: Paid time to give back and support causes that matter to you. * Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year. * Our Philosophy: We believe time away from work helps you bring your best self to it. Continuous Learning and Growth * World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning. * Leadership \& Technical Skill Building: Develop new capabilities and chart your own professional path. * AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving. * Tuition Reimbursement: Invest in formal education to advance your skills and career. * Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement. Health, Happiness, and Purpose * Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being. * Employee Assistance Program (EAP): Confidential support for you and your family’s needs. * Comprehensive Benefits: Health and financial benefits that support your happiness and future. * A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive—personally, professionally, and purposefully. Compensation \& Benefits The full base compensation range for the Level I role is: $95,000-$125,000 The full base compensation range for the Level II role is: $135,000-$150,000 Frontline offers a competitive compensation package designed to reward impact and support your well-being, including:* Competitive base salary aligned to level, experience, skills, and market data. * Annual bonus opportunity. * 401(k) with company match. * Comprehensive medical, dental, and vision coverage. * Employee stock purchase opportunities where applicable. * Tuition reimbursement and professional development support. * Flexible time off and wellness-focused benefits. Inclusion, Belonging \& Equal Opportunity Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team. Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement and click here to read our Applicant Privacy Statement. Interview Process \& Data Privacy As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring. Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement and click here to read our Applicant Privacy Statement.

2 months agovia universal intelligenceApply ›

Senior Product Manager

USonsite$125,500 - $144,000/yr

Overview: National Debt Relief's Senior Product Manager owns a portfolio of customer-facing and operational products that shape how clients experience their debt relief journey and how our internal teams support them. This role sits at the intersection of business operations, engineering, and data — leading problem definition, prioritization, and end-to-end delivery for complex, system-driven workflows that directly impact client outcomes and business KPIs. You'll focus on the post-sale client journey — supporting our Client Success and Client Loyalty teams as they help clients stay on program and reach graduation. As a senior member of the product team, you'll set direction within your domain, raise the bar for product craft across the organization, and partner directly with engineering, operations, and senior leadership to deliver measurable impact at scale. Responsibilities: Essential Duties/Responsibilities:* Core Responsibilities * Own the product strategy and roadmap for your domain, grounded in deep understanding of the NDR customer journey, operational workflows, and supporting systems. * Define and communicate a compelling 6–12-month vision for your domain that connects business goals, customer outcomes, and platform investments. * Identify, frame, and prioritize business problems and opportunities — balancing operational efficiency, customer impact, compliance, and technical feasibility. * Own the problem-to-solution lifecycle: discovery, analysis, requirements, delivery, and post-release evaluation. * Partner with engineering to design practical, scalable technical solutions aligned with NDR's system architecture and long-term platform strategy. * Make and defend the hard product calls — scope, sequencing, and tradeoffs — with senior stakeholders and engineering leadership. * Hold yourself accountable to measurable business outcomes — defining success metrics upfront and driving the team toward them post-launch. * Stakeholder \& Delivery Leadership * Lead cross-functional alignment across business, operations, compliance, data, and engineering — bringing structure to ambiguous problems and driving teams toward shared decisions. * Communicate roadmap, tradeoffs, and outcomes to executive stakeholders, including translating technical complexity into business-relevant narratives. * Produce high-quality PRDs and engineering-ready artifacts that engineers can act on with minimal back-and-forth — including success metrics, assumptions, dependencies, and risks. * Act as the day-to-day product partner for engineering: answering questions, refining requirements, and providing final sign-off on delivered work. * Drive adoption and change management for delivered work, partnering with operations leaders to ensure agents and teams are trained, equipped, and bought in. * Process \& Systems Thinking * Maintain clear representations of current and future state workflows to support decision-making, development, and stakeholder alignment. * Partner with engineering and architecture to shape NDR's long-term platform strategy, balancing near-term delivery with long-term scalability and maintainability. * Identify systemic patterns across initiatives — pushing for reusable platform investments rather than one-off solutions where appropriate. * Team \& Function Leadership * Raise the bar for product craft — coaching peers on discovery, requirements quality, and stakeholder management. * Embrace AI-driven development — actively look for opportunities to improve processes, quality, and team velocity by leveraging agentic workflows and tools. * Contribute to product team standards, processes, and rituals that improve how we work. * Help interview and onboard new product team members. Qualifications: Education/Experience:* Bachelor's degree in a technical, analytical, or related discipline, or equivalent experience. * 5 years of Product Management experience. * Demonstrated track record of owning a product domain end-to-end and delivering measurable business impact. * Experience in financial services, fintech, debt relief, lending, or another regulated, operationally complex industry strongly preferred. * Fluent in agile delivery — can run sprint ceremonies, manage a backlog, and adapt the process when it isn't serving the team. Required Skills/Abilities:* Proven ability to analyze complex systems, identify root causes, and architect high-impact improvements that go beyond surface-level fixes. * Comfortable working with highly customized CRM or operational platforms (Salesforce or similar). Direct Salesforce experience is a strong plus but not required — we'll prioritize candidates who can demonstrate they ramp quickly on complex platforms and partner effectively with engineers on technical tradeoffs. * Sound product judgment — knows when to dig deeper, when to ship, and when to say no. * Hands-on experience building or leveraging agentic workflows, with deep familiarity using AI development tools such as Cursor, Claude Code, or equivalent. * Track record of bringing structure to ambiguous, fast-moving problems and driving them to resolution. * Strong data fluency — can write SQL or partner deeply with analysts, set up dashboards, and use data to validate hypotheses and measure outcomes. * Strong customer empathy — actively talks to users (agents and clients), observes workflows, and grounds decisions in qualitative as well as quantitative evidence. * Excellent written and verbal communication — can write a tight PRD, run a productive workshop, and present a recommendation to executives with equal effectiveness. * Demonstrated ability to influence at all levels — from individual engineers to executive stakeholders — and drive alignment across competing priorities. * Bias toward action, learning, and continuous improvement. National Debt Relief Role Qualifications:* Computer competency and ability to work with a computer. * Prioritize multiple tasks and projects simultaneously. * Exceptional written and verbal communication skills. * Punctuality expected, ready to report to work on a consistent basis. * Attain and maintain high performance expectations on a monthly basis. * Work in a fast-paced, high-volume setting. * Use and navigate multiple computer systems with exceptional multi-tasking skills. * Remain calm and professional during difficult discussions. * Take constructive feedback. * Available for full-time position. Compensation Information: Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $125,500.00 to $144,000.00. About National Debt Relief: National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Want to learn more about who we are? Connect with us on social! Benefits: National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes:* Generous Medical, Dental, and Vision Benefits * 401(k) with Company Match * Paid Holidays, Volunteer Time Off, Sick Days, and Vacation * 12 weeks Paid Parental Leave * Pre-tax Transit Benefits * No-Cost Life Insurance Benefits * Voluntary Benefits Options * ASPCA Pet Health Insurance Discount * Wellness Incentive Program National Debt Relief is a certified Great Place to Work®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see here For information about our Applicant Terms, please see here #LI-REMOTE

3 months agovia universal intelligenceApply ›

Business Data Sr Analyst

Manitowoc, WI
recentlyvia universal intelligenceApply ›

PRN Occupational Therapist for Home Health, Odessa

Odessa, TX, US

HOME PREFERRED SENIOR CARE Home Health PRN Occupational Therapist - Odessa, TX JOB DESCRITION I.QUALIFICATIONS A.Graduate of an American Occupational Therapy Association approved physical therapy program. ------------------------------------------------------------------------------------------------- B.Current license to practice physical therapy in Texas. ------------------------------------------------------------ C.Current drivers license; with current automobile insurance. ----------------------------------------------------------------- II.JOB FUNCTIONS ==================== A.Conducts patients’ assessments and assists the physician in evaluating the level of function by applying diagnostic and prognostic functional ability tests. ------------------------------------------------------------------------------------------------------------------------------------------------------------------ B.Assist in the development of the Plan of Care. ---------------------------------------------------- C.Directs and aids patients in active and passive exercise, muscle re-education, as well as gait, functional, ADL, transfer, and prosthetic training. ---------------------------------------------------------------------------------------------------------------------------------------------------------- D.Treats patients to relieve pain; develop and restore function; and maintain maximum functioning using means such as exercise, massage, heat, water, light, and electricity. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- E.Makes use of ultraviolet and infrared lamps, diathermy, ultrasound, whirlpool, contract baths, and applies moist packs. ----------------------------------------------------------------------------------------------------------------------------- F.Observes, records, and reports to the physician the patient’s response to treatment and changes in the patient’s condition. --------------------------------------------------------------------------------------------------------------------------------- G.Instructs patients, significant others, and staff in the care and use of wheelchairs, prosthetic, and orthopedic devices; and in areas of physical therapy in which they can participate and assist the patient. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- H.Visits patient according to Plan of Treatment; completes a progress note for each visit; and submits progress notes to the agency on an at least weekly basis. -------------------------------------------------------------------------------------------------------------------------------------------------------------------- I.Participates in staff conferences and committees as necessary. -------------------------------------------------------------------- J.Attends all education and in services required ---------------------------------------------------- K.Prepares a written discharge summary and a written summary report on patients condition at least every 60 days. --------------------------------------------------------------------------------------------------------------------- III.RELATIONSHIPS: ====================== A.Supervised by Director of Nurses and/or Alternate Director of Nurses -------------------------------------------------------------------------- B.Supervises: ----------------- ### 1.Other Occupational and occupational therapy assistants in their employment

recentlyvia universal intelligenceApply ›

PRN Occupational Therapist (OT) for Home Health, Kerrville TX

Kerrville, TX, US

Home Health - PRN Occupational Therapist Location: Kerrville Tri County Home Health Salary: Pay Per Visit including mileage reimbursement. Job Summary The Home Health - Occupational Therapist will be responsible for providing direct patient care to home bound patients. The Therapist will work with patients to develop treatment plans, monitor progress, and adjust treatment as needed and helping them achieve greater independence and improve their quality of life. The Occupational Therapist will also work closely with other healthcare professionals to ensure that patients receive comprehensive care. Responsibilities Develops and revises plan of care in consultation with physician and other care-team members. Provides therapeutic treatments and evaluation of equipment needs as applicable. Participates in clinical conferences and in-service programs. Conducts on-site supervisory visits of certified occupational therapy assistants. Advises and consults with the family and other agency personnel as applicable. Prepares clinical and progress notes. Protects and honors patient and coworker confidentiality and right to privacy. Evaluates outcomes of care. Plans for discharge. Qualifications \& Skills Current Texas OT License Current Certification in BSL/CPR Valid Texas Driver's License and Automobile Insurance. * Knowledge of Home Care Home Base software is a plus but not required.

recentlyvia universal intelligenceApply ›

ECG Technician

TN, IN

Perform, assist, and document non-invasive cardiac diagnostic procedures—primarily ECG and Echocardiography—to support accurate diagnosis and treatment of cardiovascular conditions. Key Responsibilities ECG (Electrocardiography) Duties Perform 12-lead ECGs, rhythm strips, stress ECGs, and bedside ECGs accurately Prepare patients (positioning, skin prep, electrode placement) according to protocol Identify and promptly report abnormal cardiac rhythms or critical findings to physicians Ensure proper calibration, maintenance, and cleanliness of ECG machines Label, document, and upload ECG results correctly into hospital systems Echocardiography Duties Perform 2D Echo, M-Mode, Doppler, and Color Doppler studies as prescribed Assist cardiologists during TEE, stress echo, and contrast echo when required Capture high-quality images and measurements for accurate interpretation Ensure patient comfort, safety, and proper positioning during echo procedures Maintain echo equipment and report technical faults immediately Patient Care \& Safety Verify patient identity and procedure orders before testing Explain procedures clearly to patients to reduce anxiety Follow infection control, radiation safety (if applicable), and hospital protocols Monitor patients during procedures and respond to emergencies as trained Documentation \& Reporting Accurately record patient data, procedure details, and technical observations Ensure timely availability of reports for cardiologists and treating physicians Maintain confidentiality and comply with medical ethics and hospital policies Collaboration \& Support Work closely with cardiologists, nurses, and cardiac technicians Assist in cardiac cath lab or ICU procedures when required (as per hospital policy) Participate in departmental audits, quality improvement, and training programs Required Qualifications Diploma or Degree in Cardiac Technology / Cardiovascular Technology / Allied Health Certified or trained in ECG and Echocardiography 1–3 years experience in a cardiac hospital or diagnostic center preferred Skills \& Competencies Strong knowledge of cardiac anatomy, physiology, and arrhythmias Proficiency in ECG interpretation basics and echo image acquisition Attention to detail and technical accuracy Good communication and patient-handling skills Ability to work in ICU, emergency, and high-pressure environments Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time * Provident Fund Work Location: In person

recentlyvia universal intelligenceApply ›

Business Data Sr Analyst

Manitowoc, WI
recentlyvia universal intelligenceApply ›

Mechanical Supervisor

Cape Town, WC, ZA

Reporting to Senior Mechanical Manager, the Mechanical Supervisor is responsible for executing planned and reactive maintenance on Mechanical assets and equipment (e.g. HVAC, bridges, pump station, control panels, lifts, escalators, building management systems etc.). They are responsible for planning, coordinating, overseeing and/or executing all maintenance activities in collaboration with the Maintenance Planner and other relevant stakeholders. They have to manage, lead and guide the Mechanical Assistants as well as liaise with other relevant internal stakeholders to ensure that all maintenance-related concerns or queries are timeously and professionally mitigated. This includes a key focus on delivering excellent customer service and communication. They have to manage and control all external Service Providers and Suppliers, including administrative and financial duties (with particular emphasis on the purchase of goods and services rendered). In addition, they will occasionally be required to assist the Mechanical Project Manager with ad-hoc or special projects. The following job objectives were found to be relevant to this job: Planned and Reactive Maintenance and Upgrades Implement planned and preventative maintenance programs for the Mechanical department Oversee and manage the resolution of all call outs Liaise with the relevant Stakeholders regarding mechanical breakdowns, issues or complaints Oversee and manage regular maintenance and replacement of mechanical assets, HVAC, bridges, pump stations, control panels, lifts and escalators etc. Responsible for the Building Management System, this includes monitoring of all Mechanical equipment under BMS Oversee and manage fault finding on Mechanical Plants (e.g. air-conditioning plant rooms, seawater plant, district cooling systems, pump stations, bridges, lifts and escalators) Prepare and submit reports to motivate for relevant Mechanical Infrastructure upgrades Financial Management Obtain quotes for planned and reactive maintenance, and ratify costs based on budget and historic expenditure Assists procurement with technical knowledge regarding the quotes Assists Mechanical Manager with writing up of the expenditure application report supporting details and costing Ensures order is placed by procurement Site-walks and Inspections Conduct, ensure and oversee site walks, daily checks and site inspections of all mechanical plants Doing regular quality control checks Identify safety hazards on site and report such to the manager People Management Liaise with, support and manage service providers Track and monitor progress and quality Hold regular meetings to plan and execute all Mechanical Maintenance activities Lead, manage and mentor their direct reports and interns Responsible for performance management of subordinates Meet deadlines, ensure contingency planning, approval channels, procedures, budgeting, monitoring and governance etc. Ensure that all stakeholders (internal and external) comply with all the relevant Health and Safety standards and legislative requirements Manage risk and compliance Stakeholder Management Inform and collaborate with the relevant BU’s on the planned maintenance to ensure that this is communicated to the tenants Manage external service providers and suppliers (specifically obtaining competitive quotations and ensuring excellent delivery of work) Collaborate and work closely with various Managers and internal BU's as part of project planning and execution Build and foster professional working relationships with trusted service providers, suppliers and tenants to ensure excellent customer service at all times Report regularly on Maintenance progress and keep tenants informed at all time Ad-hoc projects Conduct and oversee Mechanical installations on the V\&A precinct Working on weekends and public holidays as well as overtime will be required at times Physical fitness is essential to perform duties / tasks effectively and must be prepared to work in sewer pump stations; Educational requirements: N5 / N6 Mechanical Engineering Knowledge requirements: HVAC Systems Pumps, hydraulics, gears etc. Building Management Systems Procurement processes Green Building Efficiencies Occupational Health and Safety Act National Building Regulations (SANS10400) People and project management Skills requirements: Operational / Diagnostic Thinker Logical and innovative problem solving Mechanical / Technical reasoning Planning and organizing Multitasking Numerical reasoning Verbal reasoning Leadership skill, Coaching, Mentoring Negotiation and communication Emotional Intelligence Experience requirements: 5-7 Years HVAC and BMS experience is required * Hydraulics, pumps, lifts and escalators experience would be advantageous

recentlyvia universal intelligenceApply ›

Customer Success Manager

Not specified
recentlyvia universal intelligenceApply ›

Customer Success Manager

Not specified
recentlyvia universal intelligenceApply ›

Android Engineer

Remoteremote

Android Engineer Delivery – Engineering, Data, & AI / Full-time / Remote At Livefront, we help companies design and build world-class digital products that command attention and inspire joy. We’ve helped household names like Target, Samsung, General Mills, and Optum create experiences that have reached millions of people, and startups like HomeSpotter and Acclaim build entirely new businesses that challenge their industries’ status quo. We’re looking for an outstanding senior-level Android Engineer to join our team. Who you are You’re a curious, proactive mobile engineer with a fluent command of the latest Java and/or Kotlin APIs. You have a knack for writing readable, maintainable code and know how to balance getting it done with getting it right. You have a track record of leading technically ambitious projects to timely completion and don’t shy away from big engineering challenges. You have an eye for detail and enjoy collaborating with UI designers to implement intricate interfaces

JavaKotlin
7 months agovia universal intelligenceApply ›

Customer Support Specialist

Remoteremote

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.We’re looking for a Customer Support Specialist to play an essential role in creating the customer experience. You will be the voice of Front, responsible for all types of customer inquiries, and for keeping our customers happy.What will you be doing?Ensure 100% success of all of our Front customersEngage in the day-to-day grind of support queues, providing timely and effective assistance to customers with a focus on issue resolution and customer satisfactionBecome an expert on how Front works and its day-to-day usageRespond to customer support inquiries and monitor the incoming conversations in all of our support channels (email, live chat)Debugging and testing product features and reporting them to product and engineeringIdentify common customer challenges and proactively find ways to improve our product and processesWhat skills & experience do you need?A highly motivated self starter who is ready to dig in, hustle, and crush the queues4 years minimum proven track record of great customer service experience (SaaS/tech startup customer support experience)Tech savvy and hungry to improve technical skillsAbility to identify customer needs and successfully implement solutionsExcellent verbal & written communication – you can explain complex issues in simple terms and adapt your tone for different usersHumble and friendly person who genuinely loves helping people and solving problemsFluent in EnglishExperience with using Front is a huge plus!This is a fully remote position, expected to work Tuesday through Saturday: 6:00 AM – 3:00 PM Philippine Standard Time (PHT). Additionally, this position is expected to be on-call 24/7 a few weeks/weekends per year.What we offer:Competitive salaryRice subsidyFully covered health insurance - medical, dental, vision, and life insurancePaid parental leaveGenerous paid time off & sick leaveMental health support with Workplace OptionsMonthly Lifestyle Stipend to spend on fitness, health and wellness, and other activitiesMonthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.Winter Break - Our offices are closed from Christmas to New Year's Day!Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy NoticePlease mention the word PROLIFIC and tag RMTg1LjIwMy4xMjIuMjIy when applying to show you read the job post completely (#RMTg1LjIwMy4xMjIuMjIy). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

salesforcetechnicalsupporttestingvoice
8 months agovia remoteokApply ›

Product Manager / Senior Product Manager

United Statesonsite

Description Product Manager / Senior Product Manager Location: Remote; Hybrid to Wayne, PA; Hybrid to Naperville, IL How You'll Contribute to Our Mission Product Managers at Frontline Education are outcome-driven leaders responsible for empowering cross-functional teams to solve meaningful customer and business problems. They operate at the intersection of user needs, business strategy, and technical feasibility — translating insights into solutions that create measurable impact. As the owner of a product area, the Product Manager defines vision and strategy, drives discovery and delivery, and fosters alignment across Product, Design, and Engineering. They act as the voice of the customer and the business, ensuring that every initiative advances Frontline’s mission and delivers meaningful value to K12 educators and administrators. How You'll Drive Success Product Strategy & Vision • Define a clear, compelling product vision and strategy aligned with company goals and customer needs. • Develop multi-quarter product plans grounded in outcomes, not outputs — focusing on value creation, adoption, and business impact. • Partner with stakeholders across the organization to ensure alignment on priorities, trade-offs, and success metrics. Discovery & Validation • Lead continuous discovery to deeply understand customer pain points, jobs-to-be-done, and opportunities for innovation. • Collaborate with Design and Engineering from the earliest stages to validate desirability, feasibility, and viability. • Test hypotheses and de-risk investments through experimentation, prototypes, and customer feedback loops. • Use data and evidence to inform prioritization and refine product direction. Delivery & Execution • Partner with Engineering and Design to plan, build, and ship solutions that deliver measurable outcomes. • Write and prioritize well-crafted user stories and acceptance criteria that connect back to validated problems. • Ensure the product backlog reflects clear priorities, dependencies, and value-based trade-offs. • Facilitate agile rituals that balance short-term iteration with long-term strategic outcomes. Leadership and Collaboration • Operate as a servant leader — empowering teams through context, not control. • Build strong relationships across Product, Design, Engineering, and GTM teams to ensure alignment and transparency. • Communicate clearly and credibly with internal and external stakeholders, representing the product vision & strategy with clarity and conviction. • Foster a learning culture through retrospectives, experimentation, and cross-team knowledge sharing. What Success Looks Like • Customers clearly understand and experience the value your product delivers. • Teams are empowered, aligned, and moving quickly toward meaningful outcomes. • Product decisions are grounded in data, insight, and empathy for users. • Roadmaps reflect strategic intent and measurable business impact. • You contribute to a culture of ownership, curiosity, and collaboration. What You Bring to Help Us Grow • 2-5+ years of experience in product management, preferably in SaaS or enterprise software. • Proven success leading empowered, cross-functional teams through discovery and delivery. • Strong analytical and strategic thinking skills; able to connect user needs with business outcomes. • Demonstrated ability to work effectively with design and engineering partners to create scalable, high-quality solutions. • Excellent communication and storytelling skills, with the ability to influence across levels and functions. • Familiarity with agile development, experimentation, and continuous discovery practices. • A customer-obsessed mindset, driven by empathy, insight, and measurable results. • AI experience is a plus; AI curiosity is a must — a passion for learning and applying emerging technologies to improve outcomes. Our Mission, Our People, Our Purpose At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students. As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference. How We Support Growth, Balance, and Well-Being • Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus. • Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones. • Volunteer Time Off: Paid time to give back and support causes that matter to you. • Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year. • Our Philosophy: We believe time away from work helps you bring your best self to it. Continuous Learning and Growth • World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning. • Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path. • AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving. • Tuition Reimbursement: Invest in formal education to advance your skills and career. • Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement. Health, Happiness, and Purpose • Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being. • Employee Assistance Program (EAP): Confidential support for you and your family’s needs. • Comprehensive Benefits: Health and financial benefits that support your happiness and future. • A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive—personally, professionally, and purposefully. Compensation & Benefits Salary Range: The salary range for this position is between $95,000 - $150,000 based on experience, skills, and internal equity. Includes bonus eligibility, 401(k) match, ESPP, comprehensive health benefits, and tuition reimbursement for eligible coursework. Inclusion, Belonging, & Equal Opportunity Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team. Interview Process & Data Privacy As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of the transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring. Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement, and click here to read our Applicant Privacy Statement

via google jobsApply ›

Front office locations

Track Front in your pipeline

Get AI-powered resume tailoring for Front roles, application tracking, and company research tools. Sign up free.

Sign up free