About the Role: Clinical Data Analyst We are seeking a detail-oriented and analytical Clinical Data Analyst to support the collection, management, cleaning, and reporting of clinical trial and healthcare data. In this role, you will bridge the gap between clinical operations, data management, and biostatistics to ensure data integrity, protocol compliance, and accuracy across clinical studies. Core Responsibilities * Data Management \& Cleaning: Review, clean, and validate clinical trial data in Clinical Data Management Systems (CDMS/EDC). Identify data discrepancies, issue queries, and track resolutions. * Database Design \& Testing: Participate in User Acceptance Testing (UAT), electronic Case Report Form (eCRF) design, and implementation of data validation checks in accordance with clinical study protocols. * Statistical \& Analytics Support: Perform exploratory data analysis and generate routine summary reports, dashboards, and visualizations using tools like SQL, SAS, R, or Python to monitor study progress and safety trends. * Regulatory \& Protocol Compliance: Ensure data collection and handling adhere to Good Clinical Practice (GCP), CDISC standards (SDTM/ADaM), HIPAA, and regulatory guidelines (FDA/EMA). * Cross-Functional Collaboration: Partner with Clinical Research Associates (CRAs), Data Managers, Biostatisticians, and Medical Monitors to ensure timely database lock and data deliverables. Qualifications * Education: Bachelor’s or Master’s degree in Health Informatics, Biostatistics, Data Science, Life Sciences, or a related quantitative field (Required). * Experience: 0–5 years of experience in clinical data management, clinical analytics, healthcare research, or CRO environments. * Skills (Required): * Strong analytical and data-driven problem-solving skills. * Proficiency in SQL and database query writing. * Hands-on experience with Electronic Data Capture (EDC) systems (e.g., Medidata Rave, REDCap, Oracle InForm). * Knowledge of clinical trial processes, medical terminology, and GCP standards. * Excellent written and verbal communication skills for cross-functional reporting. * Preferred Skills: * Familiarity with statistical programming languages (SAS, R, or Python) and data visualization tools (Tableau, Power BI). * Knowledge of CDISC data standards (SDTM/ADaM). * Basic understanding of clinical database programming or validation logic. What We Offer * Targeted Placement: Direct marketing to our network of hiring managers in the MedTech, Biotech, and Pharmaceutical industries. * Technical Resume Rebuild: Optimization of your profile to highlight data analytics, clinical domain expertise, and regulatory compliance metrics. * Interview Coaching: Guidance on technical clinical case studies, SQL/statistical tool assessments, and clinical data management interviews. Ready to Take the Next Step? Email your updated resume to: murali.m@maximatek.com
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Position Highlights * Full-Time: Monday - Friday, 8:00 am - 4:30 pm EST * Location: Remote * Comfortable working in a high-volume production environment. * Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status * Documenting information in multiple platforms using two computer monitors. * Proficient in Microsoft office (including Word and Excel) We Offer * Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor * Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) * Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and Tuition Assistance You Will * Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. * Maintain confidentiality and security with all privileged information. * Maintain working knowledge of Company and facility software. * Adhere to the Company's and Customer facilities Code of Conduct and policies. * Inform manager of work, site difficulties, and/or fluctuating volumes. * Assist with additional work duties or responsibilities as evident or required. * Consistent application of medical privacy regulations to guard against unauthorized disclosure. * Responsible for managing patient health records. * Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. * Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. * Ensures medical records are assembled in standard order and are accurate and complete. * Creates digital images of paperwork to be stored in the electronic medical record. * Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. * Answering of inbound/outbound calls. * May assist with patient walk-ins. * May assist with administrative duties such as handling faxes, opening mail, and data entry. * Must meet productivity expectations as outlined at specific site. * May schedules pick-ups * Other duties as assigned. What You Will Bring To The Table * High School Diploma or GED. * Ability to commute between locations as needed. * Able to work overtime during peak seasons when required. * Basic computer proficiency. * Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. * Professional verbal and written communication skills in the English language. * Detail and quality oriented as it relates to accurate and compliant information for medical records. * Strong data entry skills. * Must be able to work with minimum supervision responding to changing priorities and role needs. * Ability to organize and manage multiple tasks. * Able to respond to requests in a fast-paced environment. Bonus Points If * Experience in a healthcare environment. * Previous production/metric-based work experience. * In-person customer service experience. * Ability to build relationships with on-site clients and customers. * Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $15—$15 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy.
Job Summary Clinical Retention Specialist Overview The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support. The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters. \\\\\\\\\\\\\\\\\\\\ Key Responsibilities Clinical Expertise \& Education * Applies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance. * Deliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms. * Provide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption. * Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization. * Determines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines * Directly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory. * Maintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance. Customer \& Healthcare Provider Engagement / Retention (Sales Based) * Serves as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance * Supports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance. * Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations. * Utilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions. * Identify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies. * Identifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance. * Develop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation. * Partner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption * Share compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions. \\\\\\\\\\\\\\\\\\\\ Cross Functional Collaboration * Collaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience. * Partner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows. * Identify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy. * Contribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights. * Support clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.\\\\\\\\\\\\\\\\\\\\ Data Analysis \& Documentation * Accurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns. * Reviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance. * Participate in data driven initiatives designed to improve regional retention performance and overall program effectiveness. * Shares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.\\\\\\\\\\\\\\\\\\\\ Education \& Experience * Bachelor’s degree required. * Active, professional clinical credentials required, such as: * Registered Nurse (RN) * Registered Dietitian (RD) * 3+ years of experience training and/or supporting insulin pump patients. * Direct experience working with healthcare providers in a diabetes care setting. * Current Certified Diabetes Care and Education Specialist (CDCES) credential required. * Ability to maintain all required professional licensure and Omnipod product certifications. * Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms. \\\\\\\\\\\\\\\\\\\\ Skills \& Competencies * Strong clinical acumen with expertise in diabetes technology and data interpretation. * Excellent phone presence with exceptional interpersonal, customer service, and communication skills. * Consultative, influence based approach to customer engagement and retention. * Proven ability to build trust and long term relationships in a remote, phone based environment. * Strong problem solving, workflow optimization, and objection handling skills. * Self directed, process oriented, and adaptable in a fast paced retention focused setting. * Proficiency in Microsoft Office and Salesforce. * Prior industry, commercial, or sales adjacent clinical experience strongly preferred. \\\\\\\\\\\\\\\\\\\\ Physical \& Work Requirements * Remote position – must live in assigned geographic region * Home workspace must meet company security and productivity standards. * Ability to sit and speak on the phone for extended periods during scheduled shifts. * Manual dexterity required for computer and headset use. * Availability for occasional evenings, weekends, holidays, and limited travel as needed Clinical Retention Specialist Overview The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support. The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters. \\\\\\\\\\\\\\\\\\\\ Key Responsibilities Clinical Expertise \& Education * Applies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance. * Deliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms. * Provide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption. * Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization. * Determines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines * Directly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory. * Maintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance. Customer \& Healthcare Provider Engagement / Retention (Sales Based) * Serves as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance * Supports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance. * Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations. * Utilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions. * Identify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies. * Identifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance. * Develop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation. * Partner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption * Share compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions. \\\\\\\\\\\\\\\\\\\\ Cross Functional Collaboration * Collaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience. * Partner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows. * Identify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy. * Contribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights. * Support clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.\\\\\\\\\\\\\\\\\\\\ Data Analysis \& Documentation * Accurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns. * Reviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance. * Participate in data driven initiatives designed to improve regional retention performance and overall program effectiveness. * Shares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.\\\\\\\\\\\\\\\\\\\\ Education \& Experience * Bachelor’s degree required. * Active, professional clinical credentials required, such as: o Registered Nurse (RN) o Registered Dietitian (RD) * 3+ years of experience training and/or supporting insulin pump patients. * Direct experience working with healthcare providers in a diabetes care setting. * Current Certified Diabetes Care and Education Specialist (CDCES) credential required. * Ability to maintain all required professional licensure and Omnipod product certifications. * Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms. \\\\\\\\\\\\\\\\\\\\ Skills \& Competencies * Strong clinical acumen with expertise in diabetes technology and data interpretation. * Excellent phone presence with exceptional interpersonal, customer service, and communication skills. * Consultative, influence based approach to customer engagement and retention. * Proven ability to build trust and long term relationships in a remote, phone based environment. * Strong problem solving, workflow optimization, and objection handling skills. * Self directed, process oriented, and adaptable in a fast paced retention focused setting. * Proficiency in Microsoft Office and Salesforce. * Prior industry, commercial, or sales adjacent clinical experience strongly preferred. \\\\\\\\\\\\\\\\\\\\ Physical \& Work Requirements * Remote position – must live in assigned geographic region * Home workspace must meet company security and productivity standards. * Ability to sit and speak on the phone for extended periods during scheduled shifts. * Manual dexterity required for computer and headset use. * Availability for occasional evenings, weekends, holidays, and limited travel as needed Additional Information Compensation \& Benefits: For U.S.-based positions only, the annual base salary range for this role is $79,300.00 - $118,900.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: * Medical, dental, and vision insurance * 401(k) with company match * Paid time off (PTO) * And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)
Job Summary Clinical Retention Specialist Overview The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support. The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters. \\\\\\\\\\\\\\\\\\\\ Key Responsibilities Clinical Expertise \& Education * Applies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance. * Deliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms. * Provide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption. * Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization. * Determines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines * Directly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory. * Maintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance. Customer \& Healthcare Provider Engagement / Retention (Sales Based) * Serves as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance * Supports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance. * Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations. * Utilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions. * Identify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies. * Identifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance. * Develop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation. * Partner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption * Share compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions. \\\\\\\\\\\\\\\\\\\\ Cross Functional Collaboration * Collaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience. * Partner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows. * Identify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy. * Contribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights. * Support clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.\\\\\\\\\\\\\\\\\\\\ Data Analysis \& Documentation * Accurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns. * Reviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance. * Participate in data driven initiatives designed to improve regional retention performance and overall program effectiveness. * Shares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.\\\\\\\\\\\\\\\\\\\\ Education \& Experience * Bachelor’s degree required. * Active, professional clinical credentials required, such as: * Registered Nurse (RN) * Registered Dietitian (RD) * 3+ years of experience training and/or supporting insulin pump patients. * Direct experience working with healthcare providers in a diabetes care setting. * Current Certified Diabetes Care and Education Specialist (CDCES) credential required. * Ability to maintain all required professional licensure and Omnipod product certifications. * Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms. \\\\\\\\\\\\\\\\\\\\ Skills \& Competencies * Strong clinical acumen with expertise in diabetes technology and data interpretation. * Excellent phone presence with exceptional interpersonal, customer service, and communication skills. * Consultative, influence based approach to customer engagement and retention. * Proven ability to build trust and long term relationships in a remote, phone based environment. * Strong problem solving, workflow optimization, and objection handling skills. * Self directed, process oriented, and adaptable in a fast paced retention focused setting. * Proficiency in Microsoft Office and Salesforce. * Prior industry, commercial, or sales adjacent clinical experience strongly preferred. \\\\\\\\\\\\\\\\\\\\ Physical \& Work Requirements * Remote position – must live in assigned geographic region * Home workspace must meet company security and productivity standards. * Ability to sit and speak on the phone for extended periods during scheduled shifts. * Manual dexterity required for computer and headset use. * Availability for occasional evenings, weekends, holidays, and limited travel as needed Clinical Retention Specialist Overview The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support. The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters. \\\\\\\\\\\\\\\\\\\\ Key Responsibilities Clinical Expertise \& Education * Applies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance. * Deliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms. * Provide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption. * Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization. * Determines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines * Directly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory. * Maintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance. Customer \& Healthcare Provider Engagement / Retention (Sales Based) * Serves as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance * Supports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance. * Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations. * Utilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions. * Identify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies. * Identifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance. * Develop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation. * Partner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption * Share compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions. \\\\\\\\\\\\\\\\\\\\ Cross Functional Collaboration * Collaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience. * Partner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows. * Identify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy. * Contribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights. * Support clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.\\\\\\\\\\\\\\\\\\\\ Data Analysis \& Documentation * Accurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns. * Reviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance. * Participate in data driven initiatives designed to improve regional retention performance and overall program effectiveness. * Shares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.\\\\\\\\\\\\\\\\\\\\ Education \& Experience * Bachelor’s degree required. * Active, professional clinical credentials required, such as: o Registered Nurse (RN) o Registered Dietitian (RD) * 3+ years of experience training and/or supporting insulin pump patients. * Direct experience working with healthcare providers in a diabetes care setting. * Current Certified Diabetes Care and Education Specialist (CDCES) credential required. * Ability to maintain all required professional licensure and Omnipod product certifications. * Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms. \\\\\\\\\\\\\\\\\\\\ Skills \& Competencies * Strong clinical acumen with expertise in diabetes technology and data interpretation. * Excellent phone presence with exceptional interpersonal, customer service, and communication skills. * Consultative, influence based approach to customer engagement and retention. * Proven ability to build trust and long term relationships in a remote, phone based environment. * Strong problem solving, workflow optimization, and objection handling skills. * Self directed, process oriented, and adaptable in a fast paced retention focused setting. * Proficiency in Microsoft Office and Salesforce. * Prior industry, commercial, or sales adjacent clinical experience strongly preferred. \\\\\\\\\\\\\\\\\\\\ Physical \& Work Requirements * Remote position – must live in assigned geographic region * Home workspace must meet company security and productivity standards. * Ability to sit and speak on the phone for extended periods during scheduled shifts. * Manual dexterity required for computer and headset use. * Availability for occasional evenings, weekends, holidays, and limited travel as needed Additional Information Compensation \& Benefits: For U.S.-based positions only, the annual base salary range for this role is $79,300.00 - $118,900.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: * Medical, dental, and vision insurance * 401(k) with company match * Paid time off (PTO) * And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)
Job Summary Clinical Retention Specialist Overview The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support. The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters. Position Summary The Clinical Product Specialist (CPS) will work cross functionally with other departments across the organization including Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Research \& Development, and Customer Care teams to provide customer education and support via phone and email to assist all points of the customer journey, from onboarding to sustaining customers on product. Provide technical, educational, operational and sales support to customers. Support ongoing learning and development needs of Product Support teams. Responsibilities * Answer incoming customer questions via phone, email or assigned tasks in a timely and empathetic manner * Support product training and troubleshooting needs by meeting virtually with customers as needed * Handle customer contacts requiring a deeper knowledge, assessment and understanding of clinical related issues including medical event occurrences, customer onboarding and ongoing product use, Personal Diabetes Manager (PDM) settings or setting changes, and product conversion * Asses the training and education needs of customers to provide individualized clinical guidance and recommendations * Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in Customer Relationship Management system and meet departmental service levels * Maintain a thorough understanding of products offered by Insulet with the ability to explain to existing customers their operation and use * Proactively reach out to help manage customer relationships and retain customers on product * Promote the benefits of insulin pump therapy and offer continuous education to customers * Provide on-call support as needed * Works in conjunction with Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Clinical Field team, and Customer Care to ensure patient success and product innovation for continued business growth and development * Maintain compliance to HIPAA and other regulating bodies as required * Collaborate with Post-Market and Quality Systems to ensure timely reporting for required agencies * Assign patient trainings to Certified Pump Trainers (CPTs) or conduct customer training over phone, virtually and email * Ability to perform administrative duties and turn in on a timely basis * Participate in regular team meetings and cross functional meetings for collaboration * Perform other duties as assigned Education \& Experience Minimum Requirements: * Bachelor’s degree and a minimum of 2 years’ experience training and/or managing insulin pump patients * Professional up-to-date credentials and/or certifications are mandatory: i.e. Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN) * State licensure is mandatory as required * Current Certified Diabetes Care and Education Specialist certification required * Must be able to maintain all required licensure for duration of employment * Experience communicating with a wide range of audiences Preferred Skills \& Competencies * Prior industry/commercial experience strongly preferred * Experience in a contact center or other relevant environment preferred * Experience providing assessment and troubleshooting via phone, virtual platforms, and email preferred * Professional and polished presentation skills * Excellent customer service skills * Strong interpersonal communications, both oral and written * Self-starter who needs minimal direction; extremely flexible, with good business acumen * Process-oriented and willing to take on new tasks * Proficiency with computers, including Microsoft Suite and Salesforce Physical Requirements * Requires sitting and standing associated with a normal office environment * Manual dexterity needed for using a calculator and computer keyboard * This position is a remote working position, and the working space will have to meet certain requirements (security, etc.) * Occasional travel is required for meetings and to support the Product Support trainings. Additional Information Compensation \& Benefits: For U.S.-based positions only, the annual base salary range for this role is $87,200.00 - $130,850.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: * Medical, dental, and vision insurance * 401(k) with company match * Paid time off (PTO) * And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)
The Role Constellation is looking for a versatile Software Engineer to build the backbone of our ground and simulation software. You will architect robust backend systems that allow our operators to communicate with, simulate, and track aerospace assets in real-time. Responsibilities Design and build highly concurrent, distributed backend services. Develop data ingestion pipelines capable of handling high-throughput, low-latency flight data. Create software tools and simulation environments used by internal teams for mission planning. Write clean, well-tested code and participate in rigorous peer reviews. Requirements B.S. in Computer Science, Software Engineering, or related discipline. 3+ years of professional software development experience. Strong proficiency in at least one modern backend language (e.g., Go, Python, C++, or Rust). Solid understanding of networking, databases (SQL/NoSQL), and distributed systems architecture.
Marathon TS is seeking a Business Analyst to contribute to the evaluation, design, development and implementation of standardized reporting, business processes and information systems solutions. They will handle all aspects of project management from inception to completion. They will develop and maintain business strategies, dashboards for projects, initiatives and/or categories. They will act as a strategic thought partner on issues facing the business. This assignment will develop and track category and program performance as well as monitor trends. Key Responsibilities * Lead all phases of a project's life cycle including defining the business need, establishing criteria and business requirements, understanding the impact to the business and designing and rolling out the project * Perform research and/or analysis within assigned projects or category of business * Establish and report on metrics of assigned projects or categories to gauge business value * Can manipulate data and learn quickly * A large portion of this role will be data entry Requirements * Experienced with utilizing routing software such as Router Planner * Tech savvy and proficient with a computer * Strong Excel skills Additional Details: * Hours of Operation: 12 PM - 8 PM EST * Full Time Contract Role ending 12/1/2026
Technical / Functional Business Analyst – Back Office Operations \& Global Business Finance Employment Type: FULL-TIME Location: New York, New York Team: Back Office Operations \& Global Business Finance Technology Position Overview We are a global team of alternative investment managers passionate about delivering uncommon value to our investors and shareholders. With over 30 years of expertise across Private Equity, Credit, and Real Assets, we are known for our integrated businesses, strong investment performance, value-oriented philosophy, and exceptional people. We are looking for a Technical / Functional Business Analyst who understands both business operations and technology , with particular exposure to Controllers, Finance Operations, or Back Office environments . This role is ideal for someone who can work closely with business stakeholders, translate operational processes into clear requirements, and partner with engineering teams to deliver scalable enterprise solutions. The ideal candidate has experience working on corporate back-office platforms supporting finance or operations functions, understands reconciliation and control processes, and is comfortable using modern AI tools to improve productivity and documentation. This role begins as a consulting engagement with a right-to-hire path. What You'll Do * Partner with Controllers, Operations, Finance, and Technology teams to understand business processes, pain points, and operational controls. * Analyze current-state workflows involving: * Cash reconciliation * Position reconciliation * Operational controls * Exceptions management * Approval workflows * Financial operations * Translate business requirements into: * Business process flows * Functional specifications * User stories * Acceptance criteria * Data requirements * Facilitate workshops and requirement gathering sessions with business stakeholders. * Work closely with Product Owners and Engineering teams to clarify requirements, prioritize work, and remove ambiguity. * Support UAT planning, test scenarios, and business validation. * Maintain end-to-end traceability between business requirements, technical implementation, and delivered functionality. * Document business processes and recommend improvements to increase efficiency and strengthen operational controls. * Use AI productivity tools (ChatGPT, Microsoft Copilot, Gemini, etc.) to accelerate documentation, analysis, summarization, and research while validating outputs for accuracy and compliance. What We're Looking For * 5+ years of experience as a Business Analyst, Functional Analyst, or Technical BA delivering enterprise software solutions. * Experience working in Financial Services, Asset Management, Investment Banking, Banking, Insurance, or Corporate Finance environments. * Strong familiarity with Controllers or Back Office Operations . * Experience with one or more of the following: * Cash reconciliation * Position reconciliation * Trade operations * Financial controls * Accounting operations * Operations support functions * Excellent requirements gathering, process mapping, and stakeholder management skills. * Comfortable working with engineers and discussing: * APIs * Data flows * System integrations * Basic database concepts * Strong analytical thinking with the ability to identify process gaps and operational risks. * Excellent written and verbal communication skills. * Ability to balance business priorities with technical constraints. Nice to Have * Experience supporting Controllers, Finance, Treasury, Accounting, or Operations organizations. * Experience implementing or enhancing corporate back-office systems . * Basic SQL knowledge for analysis and reporting. * Familiarity with Agile delivery methodologies. * Exposure to workflow automation platforms, BPM tools, or event-driven architectures. * Experience working with enterprise ERP or financial platforms. * Understanding of audit, governance, compliance, and operational risk processes. * Experience using AI tools to improve productivity and documentation (hands-on AI solution development is not required ). Why Join * Work on strategic platforms supporting critical Finance and Operations functions. * Partner directly with business leaders, Product Managers, and Engineering teams. * Help modernize enterprise back-office systems that improve operational efficiency and financial controls. * Build expertise in highly scalable financial technology platforms while leveraging AI as a productivity accelerator. * Join a collaborative team focused on practical execution, operational excellence, and continuous improvement. #BusinessAnalyst #FunctionalAnalyst #NewYorkJobs #NYCJobs #FinancialServices #BackOfficeOperations #Reconciliation #Hiring #NowHiring #ConsultingJobs
Overview: The Business Operations group works in small project teams to identify and address complex business challenges. The team operates like an internal consulting group to define and drive strategic, operational, and organizational improvements across the business. Successful candidates will be self-motivated, intellectually curious, a fast learner, comfortable with ambiguity and working independently, able to focus on details while thinking strategically. They will have the ability to solve business problems of moderate to complex scope and deliver insights that enable timely and effective operational decision-making. Responsibilities: * Leads consultative requirements gathering sessions with internal operational stakeholders to scope analytical support needs and provide solutions that empower data driven decision making and revenue growth. * Conducts sophisticated data analysis, modeling, prescriptive/diagnostic insight generation and data storytelling across all facets of the Retrospective Claims Auditing business. * Leads process optimization exercises to compress the time-to-value in reporting/production and charged with maximizing the utility of individuals across the organization. * Creates simplistic automated business tools, templates, and KPI reporting products that allow departments (operations/yield) to work effectively. * Conducts ROI and opportunity cost evaluations for the reallocation of resources, capital investments, and sizing new business opportunities for account management teams. * Assists management in transformational execution of new business practices and in driving operational accountability. * Develop and leads monthly/quarterly business reviews that benchmarks each departments trending financial performance, evaluates cost, and measures the overall productivity/health of the business. * Works cross functionally to build out solutions and insights for competitive intelligence. * When necessary creates, delivers, and maintains basic client/internal reporting. * Complete all responsibilities as outlined on annual Performance Plan. * Complete all special projects and other duties as assigned. Qualifications: * Bachelor's degree with quantitative focus (Economics, Engineering, Computer Science, Mathematics, Statistics or Accounting) or equivalent experience. * 5+ combined years experience in management consulting, investment banking, business strategy, operational excellence/process improvement, and/or Finance. * Strong analytical, quantitative, written, and interpersonal skills. * Proficient in data storytelling, predictive/prescriptive analysis and in manipulating large quantities of data with strong spreadsheet and database query experience (e.g. SQL). * Prior experience leading business optimization, ROI analysis, and financial modeling exercises. * Comfort working in fast-paced environment with limited guidance. * Advanced experience in Microsoft office suite (Excel, Power Point, Vizio, and Access). * Prior experience with BI tools including Microstrategy, Tableau, Power Pivot, and DataMeer. * SQL and database management experience (preferred). * Extremely well-organized and capable of handling multiple projects and ad-hoc requests simultaneously. * Lean knowledge/experience to apply lean concepts and principles across respective value streams (preferred). * Experience in healthcare and/or software industries a plus. Mental Requirements:* Communicating with others to exchange information. * Problem-solving and thinking critically. * Completing tasks independently. * Interpreting data. * Maintaining focus. * Assessing the accuracy, neatness and thoroughness of the work assigned. * Handling multiple tasks simultaneous. Physical Requirements and Working Conditions:* Remaining in a stationary position, often standing or sitting for prolonged periods. * Repeating motions that may include the wrists, hands and/or fingers. * Must be able to provide high-speed internet access / connectivity and office setup and maintenance. * Must be able to provide a dedicated, secure work area. Base compensation ranges from $72,000 to $108,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. Date of posting: 6/9/2026 Applications are assessed on a rolling basis. We anticipate that the application window will close on 8/9/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected. #LI-MV1 #LI-Remote #senior
Benefits * 401(k) * 401(k) matching * Bonus based on performance * Competitive salary * Dental insurance * Health insurance * Opportunity for advancement * Paid time off * Parental leave * Training \& development * Vision insurance * Wellness resources About the Role: The Operations Manager – Move is responsible for the daily execution and performance of the moving operation. This role oversees dispatch logistics, crew assignments, job scheduling, and operational coordination to ensure moving services are delivered safely, efficiently, and with exceptional customer experience. Working closely with the Assistant General Manager and General Manager, the Operations Manager ensures move jobs are properly scheduled, routed, and executed while maintaining compliance with tariff regulations, valuation documentation requirements, and safety standards. This leader also supports crews throughout the day, resolves operational challenges, and ensures all move operations meet company performance expectations. What You’ll Do (Responsibilities Of The Role) Daily Dispatch \& Logistics Management * Manage daily dispatching, routing, and scheduling for all moving jobs. * Coordinate crew assignments and ensure appropriate staffing for each move. * Monitor job progress throughout the day and adjust schedules or resources as needed. * Communicate accurate ETAs and schedule updates with customers and internal teams. Customer Communication \& Service Recovery * Serve as the primary operational contact for customers on moving day. * Communicate proactively with customers regarding job timing, updates, or changes. * Resolve customer concerns and execute service recovery when issues arise. * Ensure customers receive professional and positive experience throughout the move. Tariff \& Documentation Compliance * Ensure all moving jobs comply with tariff regulations and company policies. * Verify that valuation coverage, contracts, and required documentation are completed accurately. * Maintain proper paperwork and job records to meet compliance and audit standards. * Reinforce proper documentation procedures with crews and operational staff. Safety Leadership * Lead safety oversight for moving crews including pre-shift safety briefings and operational training. * Ensure compliance with Hours of Service (HOS) regulations and safe driving practices. * Reinforce proper lifting techniques, equipment use, and job-site safety procedures. * Monitor safety performance and address risks proactively. Crew Management \& Operational Support * Provide daily leadership and operational support to moving crews. * Coach crews on efficiency, customer service, and job execution standards. * Monitor job performance and provide feedback to improve crew productivity and service quality. * Support the Assistant General Manager with team development and training initiatives. Labor Coordination \& Reporting * Partner with the Labor Specialist to reconcile daily labor and job performance. * Ensure accurate reporting of labor hours, job completion, and operational metrics. * Track operational KPIs and identify opportunities to improve efficiency and productivity. What You Bring (Experience Needed For The Role) * 2+ years of experience in operations, logistics, dispatching, or service management. * Experience managing crews or frontline operational teams. * Strong organizational and scheduling skills in a fast-paced environment. * Ability to manage daily operational logistics and resolve issues quickly. * Experience in moving, logistics, home services, or transportation preferred. * Familiarity with tariff regulations, valuation documentation, and operational compliance preferred. * Strong communication, leadership, and problem-solving skills. * Valid driver’s license required. Compensation: $55,000.00 - $60,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment Opportunities With College HUNKS As Seen on ABC's Shark Tank, CBS’s Undercover Boss, HGTV's House Hunters, CNBC’s Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America, College H.U.N.K.S. Hauling Junk \& Moving (CHHJ/M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award, and headquartered in beautiful sunny Tampa, FL. The “Brand Central" team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center. A purpose-driven, values-based, socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture, CHHJ/M is an ideal place to flourish and grow as a professional. COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service). College Hunks Hauling Junk and Moving - Corp Office is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate. Our purpose is to “Move the World” emotionally by eliminating stress for people who are moving or dealing with clutter, and by creating opportunities for entrepreneurs and hard workers who are eager to learn how to build a business. We do it by living out our core values.
Position Overview Class IV is looking for a highly organized, process-minded Operations Manager to help build and manage the operating layer between our founder, clients, technicians, vendors, finance/admin, and internal systems. This is a fully remote position, reporting directly to the CEO. This is not a technical engineering role, and it is not a passive coordination role. The Operations Manager will own operational visibility, accountability, follow-through, Service Delivery coordination, and process adoption across the entire business. The primary goal of this role is to reduce founder dependency by converting fast-moving inputs—client needs, technical work, and internal priorities—into clear, owned execution with defined owners, timelines, next steps, and visibility. MSP experience is helpful, but not required. The right operating mindset is more important than traditional MSP experience. The ideal candidate understands Professional Services, how to build systems from the top down, and can quickly learn the MSP Service Delivery environment. * Primary Function (80%): Tech team management (3 employees and growing) and ticket triage. Designing, standardizing, implementing, and executing Service Delivery processes across the organization. Client onboarding, client satisfaction, vendor management, and internal systems. Managing licenses and tracking client hardware. * Secondary Function (20%): Project coordination, AI efficiency / implementation and administrative leverage for the CEO and technical team. Core Responsibilities A core responsibility of the Operations Manager is to ensure all work is clearly classified, routed, tracked, and aligned with billing visibility across the business. This includes driving consistent categorization of work based on defined scope and project type to support accurate tracking and billing. This role is responsible for creating and upholding operational standards across the team, ensuring work is properly structured and reflected across ClickUp, NinjaOne, Harvest, and internal reporting systems. Core work scopes include: * Recurring Managed Services / Client Maintenance: regular subscription-based client support such as password resets, printer issues, user support, and routine troubleshooting. * Planned Client Change Work: scheduled updates, fixes, improvements, maintenance, configuration changes, or environment adjustments. * Client Projects / Billable Work: scoped client work outside recurring support, including migrations, implementations, policy packages, infrastructure upgrades, and other approved projects. * Internal Business Operations / Improvement Work: Class IV internal work such as SOPs, onboarding, ClickUp structure, reporting, automation, hiring, training, and internal process improvements. Additionally, the Operations Manager manages the Tech Team and owns Service Delivery Operations. This includes maintaining clear visibility across active clients, open work, delivery commitments, and operational risks, while ensuring work is progressing, ownership is defined, and client needs are consistently advancing. This includes: * Task \& Accountability Management: Enforce task hygiene across ClickUp and related systems. Tasks should have clear owners, deadlines or ETAs, next steps, context, and definitions of done. * Escalation Routing \& Follow-Through: Operational triage point for escalation, coordination, and follow-through. Route technical issues to the right person, make sure escalations include context, and track issues through resolution. * Client Communication, Reporting \& QBRs: Support a consistent client communication rhythm, including status updates, monthly reports, QBR coordination, agendas, follow-up notes, and action items. The goal is for clients to experience proactive, clear, and reliable communication. * Process Adoption \& Documentation: Create processes, identify process improvements, and enforce best practices. Ensure SOPs are followed, recurring issues are documented, and client/account information is stored in the right places. Required Experience \& Skills * 3-5 years in MSP, consulting and/or B2B services (hourly or project based billing), or IT consulting operations. * Process design experience — Prior experience building and implementing SOPs, workflows, and operational systems before (not just followed them). * Client-facing professionalism — Extremely comfortable representing the company on calls, emails, and in client meetings. * Tool proficiency—Experience with PSA platforms or documentation workflow tools (e.g. Notion, Clickup), project management tools, and documentation systems. * Self-directed execution — Complete ownership of the Service Delivery as well as the internal Tech team. You see gaps and fill them without being asked. * Financial operations exposure — Experience speaking the basic language of profitability for Service Companies and leveraging billable technical resources effectively. Nice-to-Have * Technical literacy — While you don't need to configure a firewall, you will need to understand the language (VPN, MFA, DNS, backup, etc.). * AI / LLM Integration - You will use AI to turn messy inputs into structured plans, summarize meetings into action items, draft SOPs/checklists, audit task quality, improve reporting, and support automation wherever possible. * CompTIA or ITIL certifications (or demonstrative, relative experience)— Solid understanding of Service Delivery frameworks. What We're NOT Looking For * Traditional "Office Manager" or "Executive Assistant" mentality (this is strategic operations, not calendar management). * Pure project managers who expect to delegate execution (you'll be active across all facets of the company, not just coordinating). * People who need perfect clarity before acting (this role requires operating effectively in ambiguity). One of our core values is “bias toward action”. This role requires initiative and a strong bias toward execution. * Technology purists who can't balance "best practice" with "good enough for now." Job Type: Contract Pay: $40.00 - $50.00 per hour Work Location: Remote
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." What do our Operations Managers do? Our Operations Managers are responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management. Responsibilities include, but are not limited to; * Manage daily operations of specialists with the goal of providing superior customer service to our clients * Offer direction to staff in all aspects of operations, service, and client care * Responsible for managing basic financial performance of the operations, including revenue growth and expense control * Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development * Able to work a flexible schedule, including early mornings and weekend work when needed * Submit weekly, monthly, and yearly reports, as required What do you need? * Bachelor’s degree (preferred but not required) * 3-5 years in a management role with emphasis in customer service * Success in training, mentoring, and coaching service professionals * Must have excellent verbal and written communication skills * Previous experience in a route-oriented, service environment a plus * Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations * Must possess a valid driver’s license from state of residence Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth * Multiple avenues to grow your career * Training and development programs available * Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness * Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more * Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Savings and Retirement * 401(k) retirement plan with company-matching contributions Work-Life Balance * Vacation days \& sick days * Company-paid holidays \& floating holidays * A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
DEPARTMENT: Operations JOB TITLE: Senior Operations Manager REPORTS TO: General Manager SUPERVISES: Operations Department FLSA: Full-Time | Salaried | Exempt COMPENSATION: $65,000-$70,000 Annually POSITION SUMMARY Responsible for directing and overseeing all Operations functions, including engineering, maintenance, event conversion, public safety, and custodial services. Coordinates activities across departments and contractors to ensure smooth event execution and facility readiness. Maintains compliance with laws, codes, and safety standards; develops policies, procedures, and training programs. Manages budgets, inventory, contracts, and vendor negotiations. Oversees preventive maintenance, emergency procedures, and special projects such as construction or expansion. Acts as a liaison with external agencies and serves as Manager on Duty when required. ESSENTIAL DUTIES & RESPONSIBILITIES Directs, supervises, and schedules all aspects of Operations, including engineering; building and grounds; maintenance; event conversion & technical services, including ADA compliance; public safety; and Custodial Services. Coordinates the Operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events. Implements and updates facility rules, regulations, policies, and procedures. Ensures all events are built, advanced, and fulfilled at the highest level with the event management and event operation team. Provides clear, concise, and timely communication of directives to other departments. Ensures that the Operations Department receives pertinent information for the most effective use of the facility and staffing. Oversees maintenance of the Physical Plant, systems, equipment, and vehicles. Authorizes the requisition of equipment and supplies within budget guidelines. Provides yearly inventory of all equipment. Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed. Develops policies and procedures to ensure best practice of compliance with laws, regulations, and company standards. Develops program to train all employees on Fire/Life Safety, Emergency, and OSHA Procedures. Investigates, analyzes, and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems, and policy changes. Negotiates with vendors, unions, contractors, and/or service providers. Develops and implements preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations. Acts as a liaison to public utility, environmental, and energy agencies. Serves as MOD (Manager on Duty) as required. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Bachelor's Degree, preferably with a major in Management or Maintenance Engineering. Minimum of 2 years’ experience in Supervising or Managing in a similar facility. Additional experience may be substituted for education. SKILLS AND ABILITIES Excellent organizational skills. Ability to prioritize and manage multiple projects simultaneously. Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff, including management. Ability to effectively supervise staff. Professional presentation, appearance, and work ethics. Knowledge of Microsoft Office including Excel Ability to work with limited supervision and as a team member. Requires ability to work at events plus flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
We are recruiting on behalf of our client. They sit within the SaaS enterprise learning space and they wish to appoint a Customer Onboarding \& Implementation Lead. The ideal candidate will be a seasoned and experienced SaaS solutions enterprise client on-boarding specialist. Ideally someone who has built or significantly improved onboarding and implementation functions and has successfully managed enterprise customer implementations involving multiple stakeholders and technical workstreams. While a “Head of” role, this is a hands-on role combining best practice implementation, small team management plus hands-on execution of day to day client on-boarding tasks. Customer Onboarding \& Implementation Role Overview This newly created role of Customer Onboarding \& Implementation Lead will build and lead the onboarding function from the ground up. As the customer base and average deal size continue to grow, the business is investing in a dedicated onboarding function that ensures every customer launches successfully, realizes value quickly, and is set up for long-term success. This is a hands-on builder role. You will design onboarding methodology, implementation processes, customer enablement programs, and operating model while personally leading many of the most strategic customer launches. You'll have significant freedom to shape how this function operates as it grows. What you'll do * Build and own the customer onboarding and implementation function. * Design scalable onboarding processes, playbooks, success metrics, and implementation methodologies. * Lead onboarding and implementation for strategic customers, including kick-off, project management, technical setup, stakeholder alignment, training, and launch. * Support strategic pilots and proof-of-value programs in partnership with Sales. * Build scalable customer enablement programs, including webinars, office hours, onboarding resources, and re-onboarding initiatives for existing customers. * Partner closely with Sales, Customer Success, Product, and Engineering to create a seamless customer journey from sales through long-term success. * Define how customers transition from onboarding into Customer Success. * Build and grow the onboarding team as the function expands. Success in this role You'll build a repeatable onboarding engine that becomes a competitive advantage by: * Accelerating customer time-to-value and product adoption. * Delivering consistent, high-quality customer launches. * Creating scalable onboarding and customer enablement programs. * Establishing clear processes, KPIs, and operational excellence. * Building a high-performing function that scales with the business. We're looking for someone who * Has experience leading Customer Onboarding, Implementation, Professional Services, or Customer Delivery in B2B SaaS. * Has built or significantly improved onboarding and implementation functions, not just operated within them. * Has successfully managed enterprise customer implementations involving multiple stakeholders and technical work streams. * Is comfortable discussing technical topics such as SSO, APIs, integrations, and enterprise software deployments. * Thinks systematically, enjoys building processes, and combines strategic thinking with hands-on execution. * Is an exceptional project manager, communicator, and leader who enjoys creating new functions from scratch. * Experience in Learning \& Development, HR Technology, or Enterprise SaaS is a plus. Salary budget sits at the circa $100-120k level plus bonus/comms.
\This role is only accepting candidates located in the Philippines.\ Company Overview We represent a fast-growing property management company that values client experience, operational efficiency, and team collaboration. Their culture is professional yet approachable, with a strong focus on providing high-quality service to clients and residents. Position Overview The Onboarding Specialist will deliver a smooth and professional experience for new property management clients and residents. This is a client-facing and resident-facing role ideal for someone with strong administrative skills, project coordination experience, and a passion for exceptional service. Responsibilities * Guide new property management clients through the onboarding process. * Provide administrative support across all onboarding workflows. * Coordinate rent-ready work and ensure timely project execution. * Collaborate closely with the onboarding team to deliver a seamless experience. * Communicate clearly and professionally with clients and residents. Requirements * Prior experience with AppFolio and LeadSimple. * Experience in client services, onboarding new clients, property management, or project coordination. * Background in home services or rent-ready work. Preferred Skills * Strong organizational and communication skills. * Ability to manage multiple priorities with a service-first mindset. * Comfortable working in a fast-paced, collaborative environment. * Excellent written and verbal communication skills. SJA Vision and Core Values We will provide our service at a level that elevates our entire industry, through a companywide commitment to excellence, in each phase of our team-based service. The result will be complete trust from our clients, mutual respect with our tenants, and SJA being regarded as the standard to which all other companies are measured in the Puget Sound region. - At SJA, we are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. All qualified applicants will receive consideration for employment based on merit, qualifications, and business needs.
ConnecteamBrooklyn, Brooklyn, New York, United Statesonsite
From $220/yr
Who Connecteam is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesnât happen behind a desk, and doesnât have time for messy spreadsheets, scattered group chats, or tools that donât talk to each other. Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job. Backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency. About The Role The Onboarding Manager guides new customers who come from a partnership, through the implementation of Connecteam, from initial handoff and kickoff through a successful payroll launch. This is a customer-facing, hands-on implementation role combining project management, system configuration, payroll-process understanding, customer training and cross-functional coordination. The Onboarding Manager works closely with customers, in collaboration with the partnerâs Implementation Managers and internal Connecteam teams to ensure employee data, time tracking, PTO, payroll rules and payroll system integrations are configured and validated correctly. The primary goal is to deliver a smooth onboarding experience while ensuring employees are paid accurately and on time. Implementations are payroll-first and planned around the customerâs first clock-in date, payroll schedule and go-live timeline. Depending on account size and complexity, the Onboarding Manager may continue supporting the customer through the first one to three payroll cycles. Success in this role requires more than technical knowledge. The Onboarding Manager must be highly perceptive, able to read people and situations quickly, and skilled at navigating complex interpersonal dynamics while maintaining trust across multiple internal and external teams. Key Responsibilities Own the customer onboarding process Manage a book of business of customers that came from the partnership, from internal handoff through go-live and initial payroll stabilization. Build implementation plans around first clock-in, payroll periods, training requirements and payroll-processing deadlines. Lead kickoff, setup, training and clientâs payroll. Maintain clear timelines, responsibilities, next steps, risks and customer communication throughout each project. Lead discovery and solution design Understand the customerâs workflows. Translate business requirements into a practical Connecteam setup. Identify complex requirements and suit the right solution with the design of the relevant setup. Configure integrations Configure relevant Connecteam account settings Set up and manage the integration. Deliver training and manage stakeholders Train clients on Connecteam platform and integration process. Train managers on time tracking and payroll workflows using Connecteam. Adapt the training plan to customer size, structure and complexity while keeping sessions practical and process-focused. Work closely with the assigned partner Implementation Manager. Coordinate clearly across customers, partner, Sales, Support, Product, Integrations and leadership. Troubleshoot, escalate and document Investigate issues across the full workflow. Determine issue owner and route it appropriately Escalate payroll-impacting risks with clear documentation Maintain accurate account records, architecture decisions, risks, next steps and handoff documentation. Experience & Skills 2+ years of experience in implementation, onboarding, customer facing SaaS role with SMB & Mid Market client sizes. Strong project management skills with the ability to manage multiple customer implementations and priorities simultaneously. Excellent communication, presentation, and training skills with the ability to explain technical concepts to both technical and non-technical audiences. Tech-savvy with the ability to quickly learn software, troubleshoot issues, and understand integrations and data flows. Strong organizational skills, attention to detail, and a customer-first approach when managing complex implementations. Ability to build trusted relationships with customers, internal teams, and external partners in a fast-paced environment. Strong problem-solving skills, sound judgment, and the ability to navigate ambiguity and changing customer needs. Preferred Experience Experience with payroll, HRIS, workforce management, scheduling, time & attendance, or employee management platforms. Experience supporting payroll implementations, PEO environments, or multi-location/multi-entity organizations. Experience working in a partner-led or channel-based customer environment. Benefits: Medical, dental, & vision coverage Paid time off for vacation, sick days 401k Salary: $90K We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. Joining Connecteam Is The Smart Move: We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. We make an impact on our customerâs business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. We have fun! From weekly happy hours to holiday parties, we always enjoy each otherâs company (and good food, of course). Connecteam is like one big, happy family! Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work! Our privacy policy Please mention the word COURAGE and tag RMjE3LjE1Ni42NS4xNjY= when applying to show you read the job post completely (#RMjE3LjE1Ni42NS4xNjY=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
JOB PURPOSE : We are seeking an ambitious and commercially minded Junior Account Manager to join our Sales team and support the management of key national retail accounts. Reporting to the National Account Manager, you will play an integral role in analyzing sales data, developing strategic customer partnerships, driving profitable sales growth, and delivering exceptional customer service across a portfolio of grocery/retail customers. The ideal candidate for this role will have sales analytics experience within the consumer/beauty product industry. In addition, this individual will support smaller grocery accounts working closely with the National Sales Manager to whom the position reports. This role provides an excellent opportunity to develop a career in Account Management. You will work collaboratively with internal teams including Marketing, Category, Supply Chain, Finance, Customer Service, and Demand Planning to execute customer strategies, deliver business objectives, and support the continued growth of our wholesale retail partnerships. ESSENTIAL FUNCTIONS : Achievement of targets . Monthly, quarterly, annual sales and profit targets. Ensure flawless implementation of all new product development and achievement of required distribution objectives. Responsibility for the development , maintenance, and implementation of all administration. Preparing reviews for all accounts within his/her responsibility, including strategic planning and resource allocation to achieve account objectives. Build multi-level contacts and develop productive business relationships with external customers Manage and control all promotion expenditure within your responsibility in line with the companyâs guidelines, to ensure an optimum return on investment. Develop and improve tools and systems to monitor the marketplace, our brands and competitorâs performance. Effectively collaborate and coordinate activity within internal departments , category, customer marketing, finance, and customer services to deliver companyâs business priorities. Own and drive initiatives which deliver improved levels of customer service and satisfaction. Responsibility for ensuring identified expenses are kept within budgeted guidelines and completed on time as required by company policy. Ensure personal developments by implementing agreed training and development objectives Drive Off-Shelf Promotional Programs to increase sales through off-shelf promotional programs by developing profitable display features and winning feature space within retailer opportunities Implement Holiday Program to grow sales and profit through Global Sourcing initiative. Pursue opportunity to expand sales in Seasonal category by developing optimal offering, navigating online bid process, guide organization through retailer requirements and timeline of direct import program. Share and Leverage Category Success Stories . Serve as âthought leadershipâ to the PPI Trade Marketing & Sales organization by regularly share product / category success stories to use with other retailers to drive incremental sales across the organization. Identify business opportunities through collaboration and optimize profitability through negotiation with retailer and FBB Marketing / PD organization. Translate those business opportunities into account-specific strategies and tactics that drive market share and growth. Integrate and analyze multiple data sources to create strategies and programs that deliver win-win outcomes through innovation and collaboration with the account team Connect, develop, and maintain relationships with key Retailer Organization contacts, including Buyers, Merchants, Modular Development, Replenishment, Transportation, and Logistics. Cultivate account relationships to understand customer needs and goals to capitalize on business opportunities Build rapport , communicate strategy, and negotiate with customer decision makers, resulting in increased distribution, shelving, merchandising, and improved marketing of FBB brands. Analyze sales trends and supply chain efficiencies to make recommendations to maximize opportunities, while analyzing forecasting metrics and data to ensure accuracy targets are met. Track and report monthly forecast versus actual POS reports, pro-actively addressing potential issues with logistics and inventory levels using monthly key performance indicators (fill rate, in-stock % and carrier on-time %). QUALIFICATIONS: Bachelor's degree in business, commerce, marketing, or related discipline Minimum 2-3 yearâs experience in account management, sales analysis and support, customer management, or FMCG/consumer goods sales Experience working with major retail grocery chains, wholesale customers, military or distributors Knowledge of retail sales reporting, category management principles, and promotional planning Proactive, collaborative, and adaptable, with a commitment to delivering outstanding customer outcomes Familiarity with syndicated market data (such as Circana/IRI or NielsenIQ) is an advantage Strong commercial awareness and an interest in developing a career in Key Account Management Strong organizational skills with the ability to manage multiple priorities and meet deadlines Special skills required: Open and accessible communication style, with the ability to consistently achieve positive results Comprehensive knowledge of the consumer products industry, the category, brand strategies, competitors, classes of trade, with the ability to apply this knowledge to solve complex problems successfully High level of proficiency in Microsoft Excel, PowerPoint, and Microsoft Office Excellent oral and written communication skills Ability to develop and share business presentations Strong analytical skills with the ability to interpret sales data and translate insights into recommendations Excellent people skills with the ability to work well across cross functional teams. Passion for the products and business Results-oriented with a constant sense of urgency; think like an owner and be curious Thrives in a fast-paced environment, while maintaining an enthusiastic hunger for business A valid driver's license and willingness to travel to customer locations when required. What We Offer Competitive salary and annual performance incentive Professional development and mentoring from experienced National Account Managers Career progression opportunities within Key Account Management and Sales Leadership A collaborative, high-performing team environment Employee product discounts and wellbeing initiative. Comprehensive benefits package, including paid leave and health benefits Equal Opportunity Employer We are committed to fostering an inclusive workplace where everyone is treated with respect and can succeed. We welcome applications from individuals of all backgrounds and make employment decisions based on merit, qualifications, and business needs. Please mention the word GRANDEUR and tag RMjE3LjE1Ni42NS4xNjY= when applying to show you read the job post completely (#RMjE3LjE1Ni42NS4xNjY=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
JOB PURPOSE : We are seeking an ambitious and commercially minded Junior Account Manager to join our Sales team and support the management of key national retail accounts. Reporting to the National Account Manager, you will play an integral role in analyzing sales data, developing strategic customer partnerships, driving profitable sales growth, and delivering exceptional customer service across a portfolio of grocery/retail customers. The ideal candidate for this role will have sales analytics experience within the consumer/beauty product industry. In addition, this individual will support smaller grocery accounts working closely with the National Sales Manager to whom the position reports. This role provides an excellent opportunity to develop a career in Account Management. You will work collaboratively with internal teams including Marketing, Category, Supply Chain, Finance, Customer Service, and Demand Planning to execute customer strategies, deliver business objectives, and support the continued growth of our wholesale retail partnerships. ESSENTIAL FUNCTIONS : Achievement of targets . Monthly, quarterly, annual sales and profit targets. Ensure flawless implementation of all new product development and achievement of required distribution objectives. Responsibility for the development , maintenance, and implementation of all administration. Preparing reviews for all accounts within his/her responsibility, including strategic planning and resource allocation to achieve account objectives. Build multi-level contacts and develop productive business relationships with external customers Manage and control all promotion expenditure within your responsibility in line with the companyâs guidelines, to ensure an optimum return on investment. Develop and improve tools and systems to monitor the marketplace, our brands and competitorâs performance. Effectively collaborate and coordinate activity within internal departments , category, customer marketing, finance, and customer services to deliver companyâs business priorities. Own and drive initiatives which deliver improved levels of customer service and satisfaction. Responsibility for ensuring identified expenses are kept within budgeted guidelines and completed on time as required by company policy. Ensure personal developments by implementing agreed training and development objectives Drive Off-Shelf Promotional Programs to increase sales through off-shelf promotional programs by developing profitable display features and winning feature space within retailer opportunities Implement Holiday Program to grow sales and profit through Global Sourcing initiative. Pursue opportunity to expand sales in Seasonal category by developing optimal offering, navigating online bid process, guide organization through retailer requirements and timeline of direct import program. Share and Leverage Category Success Stories . Serve as âthought leadershipâ to the PPI Trade Marketing & Sales organization by regularly share product / category success stories to use with other retailers to drive incremental sales across the organization. Identify business opportunities through collaboration and optimize profitability through negotiation with retailer and FBB Marketing / PD organization. Translate those business opportunities into account-specific strategies and tactics that drive market share and growth. Integrate and analyze multiple data sources to create strategies and programs that deliver win-win outcomes through innovation and collaboration with the account team Connect, develop, and maintain relationships with key Retailer Organization contacts, including Buyers, Merchants, Modular Development, Replenishment, Transportation, and Logistics. Cultivate account relationships to understand customer needs and goals to capitalize on business opportunities Build rapport , communicate strategy, and negotiate with customer decision makers, resulting in increased distribution, shelving, merchandising, and improved marketing of FBB brands. Analyze sales trends and supply chain efficiencies to make recommendations to maximize opportunities, while analyzing forecasting metrics and data to ensure accuracy targets are met. Track and report monthly forecast versus actual POS reports, pro-actively addressing potential issues with logistics and inventory levels using monthly key performance indicators (fill rate, in-stock % and carrier on-time %). QUALIFICATIONS: Bachelor's degree in business, commerce, marketing, or related discipline Minimum 2-3 yearâs experience in account management, sales analysis and support, customer management, or FMCG/consumer goods sales Experience working with major retail grocery chains, wholesale customers, military or distributors Knowledge of retail sales reporting, category management principles, and promotional planning Proactive, collaborative, and adaptable, with a commitment to delivering outstanding customer outcomes Familiarity with syndicated market data (such as Circana/IRI or NielsenIQ) is an advantage Strong commercial awareness and an interest in developing a career in Key Account Management Strong organizational skills with the ability to manage multiple priorities and meet deadlines Special skills required: Open and accessible communication style, with the ability to consistently achieve positive results Comprehensive knowledge of the consumer products industry, the category, brand strategies, competitors, classes of trade, with the ability to apply this knowledge to solve complex problems successfully High level of proficiency in Microsoft Excel, PowerPoint, and Microsoft Office Excellent oral and written communication skills Ability to develop and share business presentations Strong analytical skills with the ability to interpret sales data and translate insights into recommendations Excellent people skills with the ability to work well across cross functional teams. Passion for the products and business Results-oriented with a constant sense of urgency; think like an owner and be curious Thrives in a fast-paced environment, while maintaining an enthusiastic hunger for business A valid driver's license and willingness to travel to customer locations when required. What We Offer Competitive salary and annual performance incentive Professional development and mentoring from experienced National Account Managers Career progression opportunities within Key Account Management and Sales Leadership A collaborative, high-performing team environment Employee product discounts and wellbeing initiative. Comprehensive benefits package, including paid leave and health benefits Equal Opportunity Employer We are committed to fostering an inclusive workplace where everyone is treated with respect and can succeed. We welcome applications from individuals of all backgrounds and make employment decisions based on merit, qualifications, and business needs. Please mention the word GRANDEUR and tag RMjE3LjE1Ni42NS4xNjY= when applying to show you read the job post completely (#RMjE3LjE1Ni42NS4xNjY=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
We are able to hire within CT, FL, MN, NC, NJ, OH, TX. Mediate.ly is seeking an experienced Account Manager to serve as the primary strategic and day to day partner for assigned client accounts. This role owns client relationships, performance conversations, and growth initiatives, while acting as a critical bridge between client needs and internal teams. The Account Manager ensures accounts are not only well managed but continuously evolving and expanding through thoughtful digital media strategy, clear communication, and proactive opportunity identification. Current account ownership includes a higher education client (Digital) and a healthcare client, with additional accounts to be assigned as the business grows. Measures:* Client retention and satisfaction * Organic revenue growth within existing accounts * Quality and effectiveness of client communication and performance reporting * Timely delivery of plans, recommendations, and client deliverables Reports to: Account Director RESPONSIBILITIES:* Account Ownership \& Client Partnership + Own assigned client accounts end to end, acting as the primary point of contact + Build and maintain strong, trusted client relationships through clear communication and strategic guidance + Lead client meetings, performance reviews, and planning discussions + Manage expectations, navigate complex or challenging conversations, and ensure long-term health * Digital Media \& Performance Oversight + Maintain fluency across digital media channels including paid social, programmatic, search, display etc. + Review and analyze campaign performance data to provide meaningful, strategic insights and recommendations + Partner closely with internal teams to align execution with client goals + Translate performance data into clear, actionable narratives for clients * Growth \& Revenue Expansion + Identify and proactively present organic growth opportunities within existing accounts (e.g., expanded scope, new services, seasonal initiatives) + Support revenue growth by deepening client engagements and expanding partnerships beyond maintenance * Internal Collaboration \& Organization + Coordinate timelines, deliverables, and priorities across internal teams + Ensure responsiveness, organization, and follow through in a fast-paced agency environment + Maintain accurate documentation, notes, and account records What it takes to succeed in this role QUALIFICATIONS:* 5–7 years of experience in account management, client services, or digital agency environments * Proven ability to earn trust, manage expectations, and act as a strategic partner—not just a liaison * Strong working knowledge of digital advertising channels and performance metrics, with the ability to discuss results strategically with clients * Demonstrated experience identifying and driving organic growth within existing accounts * Exceptional verbal and written communication abilities * Preferred / Nice to Have: + Strong organizational and time management skills + Experience working in a fast-paced agency environment + Comfort managing multiple accounts and competing priorities Key Competencies:* Client Partnership \& Trust Building * Strategic Communication * Digital Media Acumen * Performance Analysis \& Insight * Growth \& Opportunity Identification * Cross‑Functional Collaboration * Accountability \& Professional Judgment The Perks:* The best co-workers you’ll ever find * Unlimited PTO * Medical, Dental, Vision, 401k plus match * Annual performance bonus eligibility * Ongoing training opportunities * Planned outings and team events (remote workers included!) PHYSICAL DEMANDS AND WORK ENVIRONMENT* Prolonged periods of sitting at a desk and working on a computer. * Occasional standing, walking, or lifting of office supplies (up to 10–20 lbs.) * Frequent communication via phone, email, and video conferencing. * Work is performed in a temperature-controlled office environment with standard lighting and noise levels. * Position may require occasional travel to client site Compensation Range: We offer a competitive salary based on experience and qualifications. The compensation range for this position is $80,000 to $85,000 annually, with potential for bonuses, stock and additional benefits.EEO \& Accessibility Statement Mediate.ly is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require reasonable accommodation during the application or interview process, please contact ADArequests@digitalunited360.com. ccfQQkT8Sl
About Our Company: At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 30 million devices. We make patching easier, boost security, and give IT teams their time back. Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities. About this Role: We’re seeking an experienced and highly self-directed Account Manager to lead our customer and partner engagement strategy across the globe. This fully remote role offers the opportunity to manage a robust portfolio of 600+ existing customers and a large pipeline of active leads across SMB, Mid-Market and Channel Partner segments. You’ll be accountable for both revenue growth and retention and working closely with a regionally aligned Customer Engineer. Your ability to influence stakeholders, orchestrate complex deals, and drive customer outcomes will be critical to success. While this is a remote role, occasional travel may be required to attend industry conferences, customer events and internal team gatherings. Responsibilities: * Build and nurture client relationships, ensuring customer satisfaction and long-term retention. * Act as a trusted advisor, understanding client needs and aligning them with our solutions. * Identify upsell and cross-sell opportunities to drive revenue growth and increase account value. * Manage renewals and contract negotiations, ensuring a seamless client experience. * Address client inquiries, resolve issues, and proactively offer solutions to improve engagement. * Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients. * Ability to prioritize tasks and manage multiple accounts effectively. Required Skills: * 5+ years of experience in customer-facing B2B software sales ideally spanning multiple segments (SMB through Mid-Market and Channel) * Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results * Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets * Excellent communication, negotiation, and stakeholder management skills * A growth mindset; open to feedback, quick to adapt, and always looking to improve * Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices Nice-to-Haves: * Experience in Software sales environment * Background in business development or consultative selling Compensation \& Benefits: Competitive Salary: $75,000 - $90,000 based on experience and location. Benefits: * 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%. * Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents. Other Benefits: * FSA/HSA. * Fertility benefits. * Parental leave. * Paid-time off (PTO). * Volunteer leave. * Charitable donation matching. * Tuition reimbursement. * Gym membership reimbursement. * Internet stipend. * Pet insurance. Learn more about our benefits here: https://patchmypc.com/careers#we-care. What to Expect in the Interview Process Our interview process is designed to help us understand how you build relationships with customers, navigate complex situations and collaborate across teams. It also gives you an opportunity to learn more about our team, our customers and what it is like to work at Patch My PC. Throughout the process we evaluate both experience and alignment with our core values. These values guide how we serve our customers, support each other and deliver excellent outcomes. Step 1: Initial Screen A 20-30 minute conversation with our Talent team to learn more about your background, experience managing customer relationships, and what you are looking for in your next role. We will also share more about Patch My PC, our culture and how our values guide the way we work. Step 2: Hiring Manager Interview A conversation with the hiring manager focused on your experience managing customer relationships, driving retention and growth, and navigating complex customer situations. This is also an opportunity to learn more about the team, expectations for the role and how success is measured. Step 3: Scenario Project Candidates complete a short scenario based exercise designed to reflect situations you may encounter in the role. This may include responding to a customer challenge, identifying expansion opportunities, or outlining an account strategy. Step 4: Team Interview A conversation with members of the Customer Success team focused on collaboration, communication and how you work with cross functional teams to support customers. Step 5: Cross Functional and Leadership Conversations This stage includes conversations with cross functional partners and leaders. We explore how you influence stakeholders, manage competing priorities and contribute to a collaborative environment grounded in our values. Step 6: Final Conversation with Our CEO As a final step candidates may meet with our CEO and Founder Justin Chalfant. This conversation focuses on our mission, culture, and values and gives you the opportunity to ask questions about the company vision and how we continue improving the lives of our customers and team members. Our goal is to keep the process efficient and respectful of your time while ensuring both you and our team feel confident about the fit both technically and culturally. Equal Opportunity Employer: Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply. Work Authorization: To be eligible for consideration, candidates for fully remote positions must reside in one of the following U.S. states at the time of hire: AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Design, build, and ship new features of cutting-edge software that serve strategic internal business decision-makers for Digital products related to Media Research and Media Ad Sales. Innovate by researching and championing new ways to solve complex front-end software problems Collaborate with Product Managers to define application requirements, priorities, estimates, and plans Collaborate with Data Scientists to understand science model inputs \& outputs and represent them in user-friendly application UIs Collaborate with Data Engineers to design and build data storage, retrieval, and archiving strategies Draft and propose creative user experiences through workflows, wireframes, and mockups that meet business requirements How To Stand Out: Proficient in React, Python, and Django Proficient with Next.js Proficient in AWS web application architecture Experience with GitLab CI/CDprocesses Experience with Snowflake Experience leading UX/UI design Proficient in optimizing front-end and back-end applications for large and complex datasets Experience developing user scenarios, business requirements, mockups, and technical specifications Experience evaluating, choosing, and rolling out team software tools and component libraries Roles \& Responsibilities What We’re Looking For: Expertise building front-end solutions for a web-based application using React, TypeScript, and Next.js Experience integrating front-ends with Python and Django APIs, connected to an RDBMS such as PostgreSQL Ability to build applications that address complex data problems with user-friendly solutions Ability to lead technical project assignments from start to finish, meet deadlines, manage priorities, anticipate problems, adapt to changing requirements, and resolve technical issues within the team Ability to work with other team members to review technical project plans and to estimate task effort Ability to communicate, collaborate and compromise with other team members and leaders Ability to test new features, identify possible issues, and provide solutions to complex problems.
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people c
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people c
The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-
Hiring a Backend Developer Seeking a passionate Backend Developer with 0-7 years of experience to develop and maintain server-side applications and infrastructure that power web and mobile platforms. The role includes designing robust APIs, working with databases, and collaborating with front-end developers to integrate user-facing elements. Responsibilities: Develop and maintain server-side application logic and databases. Design and implement RESTful APIs for seamless integration. Optimize backend systems for performance, scalability, and security. Write reusable, testable, and efficient code. Collaborate with front-end developers and team members to meet project goals. Participate in code reviews, testing, and agile development processes. Required Skills: Proficiency with server-side programming languages (e.g., Node.js, Python, Java). Knowledge of database management (SQL, NoSQL). Familiarity with version control tools like Git. Understanding of security and data protection measures. Strong problem-solving skills and attention to detail. Bachelor's degree in Computer Science. Compensation: $200k-$300k + Equity
Hiring a Backend Developer Seeking a passionate Backend Developer with 0-7 years of experience to develop and maintain server-side applications and infrastructure that power web and mobile platforms. The role includes designing robust APIs, working with databases, and collaborating with front-end developers to integrate user-facing elements. Responsibilities: Develop and maintain server-side application logic and databases. Design and implement RESTful APIs for seamless integration. Optimize backend systems for performance, scalability, and security. Write reusable, testable, and efficient code. Collaborate with front-end developers and team members to meet project goals. Participate in code reviews, testing, and agile development processes. Required Skills: Proficiency with server-side programming languages (e.g., Node.js, Python, Java). Knowledge of database management (SQL, NoSQL). Familiarity with version control tools like Git. Understanding of security and data protection measures. Strong problem-solving skills and attention to detail. Bachelor's degree in Computer Science. Compensation: $200k-$300k + Equity
Job Title : Senior Frontend Developer Location : On-site Experience Required : 11+ Years Employment Type : Long Term Contract #W2 About the Role We are looking for an experienced and highly skilled Senior Frontend Developer with 11+ years of expertise in designing, developing, and delivering scalable web applications. The ideal candidate should possess deep knowledge of modern frontend technologies, architecture patterns, performance optimization, and UI/UX best practices. You will collaborate with cross-functional teams including product managers, backend developers, designers, and DevOps engineers to build high-quality, responsive, and user-centric applications. Key Responsibilities Design and develop scalable, reusable, and high-performance frontend applications. Lead frontend architecture discussions and technical decision-making. Build responsive and pixel-perfect user interfaces. Optimize applications for maximum speed, scalability, and accessibility. Collaborate with UX/UI designers to translate designs into high-quality code. Integrate frontend applications with RESTful APIs and backend services. Conduct code reviews and mentor junior developers. Implement best practices for testing, security, and maintainability. Drive continuous improvement in frontend engineering standards. Stay updated with emerging frontend technologies and industry trends. Required Skills \& Qualifications Technical Skills Strong expertise in: HTML5 CSS3 / SCSS / Tailwind CSS JavaScript (ES6+) TypeScript Extensive experience with: React.js / Next.js Angular or Vue.js Experience with state management libraries: Redux / Zustand / Context API Strong understanding of: Micro Frontend Architecture Component-driven development Responsive \& Adaptive Design Web Accessibility (WCAG) Experience integrating REST APIs and GraphQL. Familiarity with: Webpack / Vite / Babel CI/CD pipelines Git \& Git workflows Knowledge of unit testing and automation: Jest React Testing Library Cypress / Playwright Additional Preferred Skills Experience with cloud platforms like AWS, Azure, or GCP. Understanding of SSR, SSG, and frontend performance optimization. Exposure to Agile/Scrum methodologies. Knowledge of Docker and containerized deployments. Education * Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
Front Office Software Engineer New York City - 4 Days In Office Up to $200,000 + 50% Bonus The Company They are a global investment manager specialising in derivatives and multi-asset strategies, operating across major financial hubs with a strong engineering and research-led culture. Their structure is highly collaborative, with technology embedded directly into investment teams. The Role This role sits within the front office technology team, with opportunities across both pricing and core risk systems. Design, build, and enhance a global pricing platform focused on performance, scalability, and reliability Develop real-time systems that deliver pricing, risk, and analytics to front office users Work directly with traders, portfolio managers, and quants to understand requirements and deliver solutions Contribute to systems that process market data and generate real-time valuations Play a key role in shaping architecture and improving system performance in a low-latency environment Your Skills and Experience Strong commercial experience building production systems in Java Exposure to Python or C++ in a backend or quantitative environment Understanding of financial markets, trading, or risk systems Experience working with market data, pricing engines, or execution systems is beneficial Interest in working in a front office, fast-moving environment with direct business impact
About Casa We believe owning a home should feel as special as the moments that take place within them. If our mission inspires you, we'd love to hear from you. About the role We’re hiring a founding Senior Backend Engineer to help us design, develop, and ship robust backend systems that deliver exceptional value to our members. You’ll work closely with our founders, fellow engineers, and designers to create thoughtful and groundbreaking products that deliver exceptional value to our members. You’ll help build our core systems and product and define much of our founding team culture. Some of the responsibilities you’ll have Lead the architecture and development of our backend systems, ensuring they are scalable, secure, and reliable Design and implement APIs that power our iOS applications and other client interfaces Optimize performance and scalability of our services to handle a growing number of members and data Stay current with the latest advancements in backend technologies and cloud infrastructure, and integrate new technologies and methodologies as appropriate Level up a growing engineering team by reviewing code and designs of teammates and providing constructive feedback to maintain high quality About you You’re passionate about building robust systems. You have a deep understanding of backend architecture, API design, and database management, and you’re excited to build systems that scale with our growing member base You’re excited to be a founding engineer at an early-stage startup. This means that there’s a lot of systems and structure yet to be put in place, and you’ll play an active role in building and shaping those alongside our company culture You’re excited to build. You embrace the challenges and growth that come with joining an early-stage company, thriving in a fast-moving, evolving environment You think and act like an owner. You take a long-term view, make decisions with care, and are eager to take initiative and responsibility with good judgment You roll up your sleeves. You find satisfaction in taking action, solving problems, and learning quickly, rather than delegating or managing from the sidelines You’re mission-driven and adaptable. You understand the stakes of a startup, focus on what matters most, and dedicate yourself to building for long-term success You thrive on collaboration and problem-solving. You work best in an in-person culture, feeding off shared energy, brainstorming, and engaging with others daily
Software Engineer, Data Privacy \& De-IdentificationAbout the Company - Series A A rapidly growing healthcare AI infrastructure company is building a large-scale platform that enables the responsible development and deployment of clinical artificial intelligence solutions. Founded by leaders from healthcare technology, research, clinical informatics, and AI, the company is focused on helping organizations safely leverage healthcare data while maintaining the highest standards of privacy, security, and data quality. The organization partners with major healthcare providers across the United States to make de-identified clinical data available for AI development and validation. Its platform supports a broad range of healthcare applications, including machine learning, medical devices, clinical research, and healthcare innovation. About the Data Platform The company's data ecosystem includes longitudinal clinical information from millions of patients and consists of diverse healthcare data modalities, including: Structured clinical and administrative data Electronic medical records and claims-related datasets Clinical notes and other unstructured text Medical imaging data Pathology data Video and waveform data Continuous patient monitoring and streaming datasets The Opportunity As a Software Engineer focused on data privacy and de-identification, you will play a key role in expanding and improving large-scale data processing systems that protect patient privacy while enabling AI innovation. Key responsibilities include: Designing and building scalable software systems that process and de-identify large healthcare datasets at significant scale. Developing and executing quality assurance frameworks to validate privacy-preserving workflows. Deploying and optimizing data processing pipelines within cloud environments to improve reliability, efficiency, and cost-effectiveness. Collaborating with privacy, compliance, and clinical domain experts to define and implement de-identification requirements. Continuously improving operational workflows, automation, and processing performance. Required QualificationsTechnical Skills 3+ years of professional software development experience using Python or a similar programming language. Experience across the full software development lifecycle, including design, development, testing, deployment, and maintenance. Familiarity with SQL and command-line scripting tools such as Bash. Experience working with data processing and analytics workflows. Professional Skills Strong analytical thinking and problem-solving capabilities. Ability to design, optimize, and document operational processes. Experience managing quality assurance and workflow improvements. Strong organizational and prioritization skills. Collaborative mindset with the ability to work cross-functionally. Passion for data privacy, security, and responsible use of sensitive information. Preferred Qualifications Experience working with Pandas or similar data processing frameworks. Cloud platform experience (AWS, Azure, or equivalent). Familiarity with containerization and virtualization technologies such as Docker. Exposure to healthcare, life sciences, or regulated data environments. Ability to communicate technical concepts effectively to non-technical stakeholders. Technology Stack The team primarily works with: Python AWS cloud infrastructure SQL-based data warehouses Snowflake, Redshift, and large-scale data storage solutions Pandas and data processing frameworks * Containerized deployment environment
Software EngineerReports To: Manager, Software Engineering BAI and RMA have come together as ProSight Financial Association, a leading industry organization whose purpose is to empower financial services leaders to strengthen and advance our industry. The strategic combination brings together RMA’s expertise in serving the commercial banking and risk management functions and BAI’s knowledge in serving the retail banking and regulatory compliance functions. It’s a complementary union of two non-profit organizations that have always had their members’ and customers’ best interests in mind. Our industry-leading offerings include peer sharing events, thought leadership, learning and development, and decision support solutions. Our work creates positive ripple effects throughout financial services organizations and ultimately helps consumers, businesses and communities thrive. We are seeking an experienced and results-driven Software Engineer with strong .NET/C# and SQL skills and hands-on experience developing Microsoft Azure cloud solutions. In this role, you’ll be instrumental in designing, developing, deploying, and maintaining secure, reliable, and scalable software solutions that deliver market-leading value to our customers. Responsibilities Design, implement, and maintain secure, scalable, and reliable software systems. Collaborate with product managers, architects, designers, and engineers to translate business requirements into secure, scalable, reliable, and effective customer-focused software solutions. Deploy, manage, and monitor applications on Microsoft Azure, following best practices for cloud architecture. Write and maintain clean, efficient, and testable code using modern engineering best practices such as CI/CD and automated testing. Participate in code reviews, technical guidance, and knowledge sharing. Participate in efforts to remediate and resolve security, performance, reliability, and scalability issues, including root cause analysis and preventive measures. Contribute to architectural planning and technology roadmaps. Stay current with the latest security threats and secure engineering practices to ensure that all application components remain protected Requirements 3–5+ years of professional experience in software engineering. Strong experience with Microsoft Azure, including services like Azure Functions, Azure App Services, and Azure DevOps. Proficiency in C# and other .NET-based languages, with experience maintaining both legacy and modern applications. Solid understanding of front-end technologies including HTML, CSS, JavaScript, and React.JS, and legacy Angular JS. Familiarity with containerization technologies such as Docker and orchestration tools like Kubernetes. Solid understanding of RESTful APIs and asynchronous programming patterns. Strong experience with SQL databases (e.g., Microsoft SQL Server, MySQL, PostgreSQL), including schema design and query optimization. Self-starter, comfortable with ambiguity, ability to initiate and reliably drive projects forward with minimal oversight Excellent problem-solving skills and the ability to work effectively within cross-functional teams. Ability to communicate effectively with both technical and non-technical stakeholders Ability to visit the Chicago office on request is required Preferred Qualifications: Familiarity with Infrastructure-as-Code tools (e.g., Terraform, ARM templates). Familiarity with microservice development, design patterns, separation of concerns, and maintainable architecture Background in DevOps practices and CI/CD pipeline implementation. Experience in Agile/Scrum development environments. Experience with e-learning/online learning, policy management, and/or governance risk and compliance a plus Familiarity with financial services/banking industry a plus PHP experience a plus The salary range for this position is $75,000 - $95,000. Compensation offered will be determined by factors such as skills, experience, education, job-related knowledge and market considerations. ProSight offers an outstanding benefits package with comprehensive insurance coverage, a 401(k) plan with company match, flexible paid time off, hybrid and remote working models, tuition assistance and the ability to work in a collaborative, team-oriented environment. To learn more about our company please visit www.prosightfa.org
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people c
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people c
Hiring a Backend Developer Seeking a passionate Backend Developer with 0-7 years of experience to develop and maintain server-side applications and infrastructure that power web and mobile platforms. The role includes designing robust APIs, working with databases, and collaborating with front-end developers to integrate user-facing elements. Responsibilities: Develop and maintain server-side application logic and databases. Design and implement RESTful APIs for seamless integration. Optimize backend systems for performance, scalability, and security. Write reusable, testable, and efficient code. Collaborate with front-end developers and team members to meet project goals. Participate in code reviews, testing, and agile development processes. Required Skills: Proficiency with server-side programming languages (e.g., Node.js, Python, Java). Knowledge of database management (SQL, NoSQL). Familiarity with version control tools like Git. Understanding of security and data protection measures. Strong problem-solving skills and attention to detail. Bachelor's degree in Computer Science. Compensation: $200k-$300k + Equity
Description: Brault is a practice management, billing and coding company exclusively serving acute care independent physician practices. A high volume privately held and family-owned medical billing company, we are currently looking for an experienced, detail oriented and self-motivated Provider Enrollment Specialist with the ability to multi-task, prioritize and manage time efficiently, the individual must have strong analytical and problem-solving skills. The Provider Enrollment Specialist provides support and completion of provider enrollment applications for governmental and non-governmental payers for Brault’s clients. Key Responsibilities Utilize knowledge \& skills set to accurately complete Medicare, Medi-Cal, \& other non-specific governmental provider enrollment application packets not limited to California. Utilize knowledge \& skills set to accurately complete non-governmental provider enrollment application packets not limited to California. Provide routine follow up and status confirmation of physician enrollment applications. Maintain client/physician confidentiality at all times and maintain effective communication \& professional interaction with clients \& physicians. Utilize \& navigate governmental \& non-governmental websites. Requirements: Knowledge, Skills \& Abilities H.S. Diploma or equivalent \& minimum of 3 years of medical billing \& provider enrollment experience preferred. Demonstrated strong interpersonal skills \& excellent communication skills both written \& verbal. Strong organizational skills. Experience with a Revenue Cycle Management company preferred. Demonstrates a professional demeanor when responding to physicians/clients. Proficient PC skills including ability to navigate the internet efficiently. Strong analytical, problem solving skills are essential. Ability to handle multiple tasks, prioritize \& meet deadlines. Detail \& quality oriented with a high degree of accuracy Job Type: Full-time Work Location: Remote
Job Title : Senior Frontend Developer Location : On-site Experience Required : 11+ Years Employment Type : Long Term Contract #W2 About the Role We are looking for an experienced and highly skilled Senior Frontend Developer with 11+ years of expertise in designing, developing, and delivering scalable web applications. The ideal candidate should possess deep knowledge of modern frontend technologies, architecture patterns, performance optimization, and UI/UX best practices. You will collaborate with cross-functional teams including product managers, backend developers, designers, and DevOps engineers to build high-quality, responsive, and user-centric applications. Key Responsibilities Design and develop scalable, reusable, and high-performance frontend applications. Lead frontend architecture discussions and technical decision-making. Build responsive and pixel-perfect user interfaces. Optimize applications for maximum speed, scalability, and accessibility. Collaborate with UX/UI designers to translate designs into high-quality code. Integrate frontend applications with RESTful APIs and backend services. Conduct code reviews and mentor junior developers. Implement best practices for testing, security, and maintainability. Drive continuous improvement in frontend engineering standards. Stay updated with emerging frontend technologies and industry trends. Required Skills \& Qualifications Technical Skills Strong expertise in: HTML5 CSS3 / SCSS / Tailwind CSS JavaScript (ES6+) TypeScript Extensive experience with: React.js / Next.js Angular or Vue.js Experience with state management libraries: Redux / Zustand / Context API Strong understanding of: Micro Frontend Architecture Component-driven development Responsive \& Adaptive Design Web Accessibility (WCAG) Experience integrating REST APIs and GraphQL. Familiarity with: Webpack / Vite / Babel CI/CD pipelines Git \& Git workflows Knowledge of unit testing and automation: Jest React Testing Library Cypress / Playwright Additional Preferred Skills Experience with cloud platforms like AWS, Azure, or GCP. Understanding of SSR, SSG, and frontend performance optimization. Exposure to Agile/Scrum methodologies. Knowledge of Docker and containerized deployments. Education * Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
Description: Brault is a practice management, billing and coding company exclusively serving acute care independent physician practices. A high volume privately held and family-owned medical billing company, we are currently looking for an experienced, detail oriented and self-motivated Provider Enrollment Specialist with the ability to multi-task, prioritize and manage time efficiently, the individual must have strong analytical and problem-solving skills. The Provider Enrollment Specialist provides support and completion of provider enrollment applications for governmental and non-governmental payers for Brault’s clients. Key Responsibilities Utilize knowledge \& skills set to accurately complete Medicare, Medi-Cal, \& other non-specific governmental provider enrollment application packets not limited to California. Utilize knowledge \& skills set to accurately complete non-governmental provider enrollment application packets not limited to California. Provide routine follow up and status confirmation of physician enrollment applications. Maintain client/physician confidentiality at all times and maintain effective communication \& professional interaction with clients \& physicians. Utilize \& navigate governmental \& non-governmental websites. Requirements: Knowledge, Skills \& Abilities H.S. Diploma or equivalent \& minimum of 3 years of medical billing \& provider enrollment experience preferred. Demonstrated strong interpersonal skills \& excellent communication skills both written \& verbal. Strong organizational skills. Experience with a Revenue Cycle Management company preferred. Demonstrates a professional demeanor when responding to physicians/clients. Proficient PC skills including ability to navigate the internet efficiently. Strong analytical, problem solving skills are essential. Ability to handle multiple tasks, prioritize \& meet deadlines. Detail \& quality oriented with a high degree of accuracy Job Type: Full-time Work Location: Remote
Front Office Software Engineer New York City - 4 Days In Office Up to $200,000 + 50% Bonus The Company They are a global investment manager specialising in derivatives and multi-asset strategies, operating across major financial hubs with a strong engineering and research-led culture. Their structure is highly collaborative, with technology embedded directly into investment teams. The Role This role sits within the front office technology team, with opportunities across both pricing and core risk systems. Design, build, and enhance a global pricing platform focused on performance, scalability, and reliability Develop real-time systems that deliver pricing, risk, and analytics to front office users Work directly with traders, portfolio managers, and quants to understand requirements and deliver solutions Contribute to systems that process market data and generate real-time valuations Play a key role in shaping architecture and improving system performance in a low-latency environment Your Skills and Experience Strong commercial experience building production systems in Java Exposure to Python or C++ in a backend or quantitative environment Understanding of financial markets, trading, or risk systems Experience working with market data, pricing engines, or execution systems is beneficial Interest in working in a front office, fast-moving environment with direct business impact
DevOps Engineer / Infrastructure Engineer NYC - Onsite A well-funded, early-stage startup building a high-scale social platform from the ground up. They they’re hiring a DevOps / Infrastructure Engineer to help build and operate the systems that power production. This is a hands-on role focused on reliability, automation, and developer velocity - working across AWS, Kubernetes, and modern infrastructure tooling in a fast-moving environment. What you’ll work on Build and operate production infrastructure across AWS and Kubernetes (EKS) Own and evolve Terraform-based infrastructure Improve CI/CD pipelines, deployment workflows, and release safety Design and maintain observability systems (metrics, logs, tracing, alerting) Improve system reliability, uptime, and incident response Automate infrastructure and reduce manual operational overhead Partner closely with engineers to improve developer experience and platform tooling About you Experience operating production systems using AWS + Kubernetes Strong hands-on experience with Terraform (or similar IaC) Background in CI/CD pipelines and deployment automation Experience with observability tools (Datadog, Prometheus, etc.) Proven ability to support systems with a focus on reliability and performance Comfortable working in a fast-paced, startup-style environment Nice to have Experience with ArgoCD, Flux, GitHub Actions, or Buildkite Exposure to high-scale consumer or real-time systems Strong debugging skills across infra, networking, and application layers Why it’s interesting Greenfield-ish infrastructure with real ownership Chance to shape platform and engineering workflows from early stage Work alongside a senior engineering team Product is being built for significant scale from day one 📍 Location: New York City (5 days onsite)
Position: AWS DevOps Engineer Location: Whippany, NJ (Hybrid) - Designing the CI/CD pipeline s- Strong experience in deploying and hosting the Python, React and Angular based applications using different hosting tool s- Good understanding of Security/Certification managemen t- Strong understanding of docker container and virtual environment s- Strong experience in managing the applications in restricted cloud environmen t- AWS Bedroc k Reg ardsMohd A zharMohd.a@sitwinc .com
Hiring a Backend Developer Seeking a passionate Backend Developer with 0-7 years of experience to develop and maintain server-side applications and infrastructure that power web and mobile platforms. The role includes designing robust APIs, working with databases, and collaborating with front-end developers to integrate user-facing elements. Responsibilities: Develop and maintain server-side application logic and databases. Design and implement RESTful APIs for seamless integration. Optimize backend systems for performance, scalability, and security. Write reusable, testable, and efficient code. Collaborate with front-end developers and team members to meet project goals. Participate in code reviews, testing, and agile development processes. Required Skills: Proficiency with server-side programming languages (e.g., Node.js, Python, Java). Knowledge of database management (SQL, NoSQL). Familiarity with version control tools like Git. Understanding of security and data protection measures. Strong problem-solving skills and attention to detail. Bachelor's degree in Computer Science. Compensation: $200k-$300k + Equity
Hiring a Backend Developer Seeking a passionate Backend Developer with 0-7 years of experience to develop and maintain server-side applications and infrastructure that power web and mobile platforms. The role includes designing robust APIs, working with databases, and collaborating with front-end developers to integrate user-facing elements. Responsibilities: Develop and maintain server-side application logic and databases. Design and implement RESTful APIs for seamless integration. Optimize backend systems for performance, scalability, and security. Write reusable, testable, and efficient code. Collaborate with front-end developers and team members to meet project goals. Participate in code reviews, testing, and agile development processes. Required Skills: Proficiency with server-side programming languages (e.g., Node.js, Python, Java). Knowledge of database management (SQL, NoSQL). Familiarity with version control tools like Git. Understanding of security and data protection measures. Strong problem-solving skills and attention to detail. Bachelor's degree in Computer Science. Compensation: $200k-$300k + Equity
Software Engineer, Data Privacy \& De-IdentificationAbout the Company - Series A A rapidly growing healthcare AI infrastructure company is building a large-scale platform that enables the responsible development and deployment of clinical artificial intelligence solutions. Founded by leaders from healthcare technology, research, clinical informatics, and AI, the company is focused on helping organizations safely leverage healthcare data while maintaining the highest standards of privacy, security, and data quality. The organization partners with major healthcare providers across the United States to make de-identified clinical data available for AI development and validation. Its platform supports a broad range of healthcare applications, including machine learning, medical devices, clinical research, and healthcare innovation. About the Data Platform The company's data ecosystem includes longitudinal clinical information from millions of patients and consists of diverse healthcare data modalities, including: Structured clinical and administrative data Electronic medical records and claims-related datasets Clinical notes and other unstructured text Medical imaging data Pathology data Video and waveform data Continuous patient monitoring and streaming datasets The Opportunity As a Software Engineer focused on data privacy and de-identification, you will play a key role in expanding and improving large-scale data processing systems that protect patient privacy while enabling AI innovation. Key responsibilities include: Designing and building scalable software systems that process and de-identify large healthcare datasets at significant scale. Developing and executing quality assurance frameworks to validate privacy-preserving workflows. Deploying and optimizing data processing pipelines within cloud environments to improve reliability, efficiency, and cost-effectiveness. Collaborating with privacy, compliance, and clinical domain experts to define and implement de-identification requirements. Continuously improving operational workflows, automation, and processing performance. Required QualificationsTechnical Skills 3+ years of professional software development experience using Python or a similar programming language. Experience across the full software development lifecycle, including design, development, testing, deployment, and maintenance. Familiarity with SQL and command-line scripting tools such as Bash. Experience working with data processing and analytics workflows. Professional Skills Strong analytical thinking and problem-solving capabilities. Ability to design, optimize, and document operational processes. Experience managing quality assurance and workflow improvements. Strong organizational and prioritization skills. Collaborative mindset with the ability to work cross-functionally. Passion for data privacy, security, and responsible use of sensitive information. Preferred Qualifications Experience working with Pandas or similar data processing frameworks. Cloud platform experience (AWS, Azure, or equivalent). Familiarity with containerization and virtualization technologies such as Docker. Exposure to healthcare, life sciences, or regulated data environments. Ability to communicate technical concepts effectively to non-technical stakeholders. Technology Stack The team primarily works with: Python AWS cloud infrastructure SQL-based data warehouses Snowflake, Redshift, and large-scale data storage solutions Pandas and data processing frameworks * Containerized deployment environment
Software EngineerReports To: Manager, Software Engineering BAI and RMA have come together as ProSight Financial Association, a leading industry organization whose purpose is to empower financial services leaders to strengthen and advance our industry. The strategic combination brings together RMA’s expertise in serving the commercial banking and risk management functions and BAI’s knowledge in serving the retail banking and regulatory compliance functions. It’s a complementary union of two non-profit organizations that have always had their members’ and customers’ best interests in mind. Our industry-leading offerings include peer sharing events, thought leadership, learning and development, and decision support solutions. Our work creates positive ripple effects throughout financial services organizations and ultimately helps consumers, businesses and communities thrive. We are seeking an experienced and results-driven Software Engineer with strong .NET/C# and SQL skills and hands-on experience developing Microsoft Azure cloud solutions. In this role, you’ll be instrumental in designing, developing, deploying, and maintaining secure, reliable, and scalable software solutions that deliver market-leading value to our customers. Responsibilities Design, implement, and maintain secure, scalable, and reliable software systems. Collaborate with product managers, architects, designers, and engineers to translate business requirements into secure, scalable, reliable, and effective customer-focused software solutions. Deploy, manage, and monitor applications on Microsoft Azure, following best practices for cloud architecture. Write and maintain clean, efficient, and testable code using modern engineering best practices such as CI/CD and automated testing. Participate in code reviews, technical guidance, and knowledge sharing. Participate in efforts to remediate and resolve security, performance, reliability, and scalability issues, including root cause analysis and preventive measures. Contribute to architectural planning and technology roadmaps. Stay current with the latest security threats and secure engineering practices to ensure that all application components remain protected Requirements 3–5+ years of professional experience in software engineering. Strong experience with Microsoft Azure, including services like Azure Functions, Azure App Services, and Azure DevOps. Proficiency in C# and other .NET-based languages, with experience maintaining both legacy and modern applications. Solid understanding of front-end technologies including HTML, CSS, JavaScript, and React.JS, and legacy Angular JS. Familiarity with containerization technologies such as Docker and orchestration tools like Kubernetes. Solid understanding of RESTful APIs and asynchronous programming patterns. Strong experience with SQL databases (e.g., Microsoft SQL Server, MySQL, PostgreSQL), including schema design and query optimization. Self-starter, comfortable with ambiguity, ability to initiate and reliably drive projects forward with minimal oversight Excellent problem-solving skills and the ability to work effectively within cross-functional teams. Ability to communicate effectively with both technical and non-technical stakeholders Ability to visit the Chicago office on request is required Preferred Qualifications: Familiarity with Infrastructure-as-Code tools (e.g., Terraform, ARM templates). Familiarity with microservice development, design patterns, separation of concerns, and maintainable architecture Background in DevOps practices and CI/CD pipeline implementation. Experience in Agile/Scrum development environments. Experience with e-learning/online learning, policy management, and/or governance risk and compliance a plus Familiarity with financial services/banking industry a plus PHP experience a plus The salary range for this position is $75,000 - $95,000. Compensation offered will be determined by factors such as skills, experience, education, job-related knowledge and market considerations. ProSight offers an outstanding benefits package with comprehensive insurance coverage, a 401(k) plan with company match, flexible paid time off, hybrid and remote working models, tuition assistance and the ability to work in a collaborative, team-oriented environment. To learn more about our company please visit www.prosightfa.org
Overview: When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality. Responsibilities: The DevOps and Release Engineering Manager is a hands on technical leader and people manager responsible for owning DevOps practices, CI/CD platforms, and enterprise release management across software solutions, Salesforce delivery, and cloud/on prem environments. This role directly manages DevOps Engineers, with future Release Engineers reporting into this role as the function continues to mature. The position blends technical execution, technical leadership, and technical product management, ensuring delivery is predictable, automated, increasingly frequent, and low risk while scaling with the organization. The role treats DevOps and Release Management as products—with a roadmap, backlog, standards, and measurable outcomes—not just operational support functions. Role Composition 50% Hands On Engineering 25% Technical Leadership \& People Management 25% Technical Product Management Key Responsibilities include but are not limited to: DevOps \& CI/CD Ownership Own end to end CI/CD pipelines across: o Software solutions (GitHub Actions, Azure DevOps) o Salesforce delivery (Copado) o Azure and remaining on prem platforms Design, build, and optimize pipelines, promotion models, approval gates, rollback strategies, progressive delivery mechanisms (e.g., feature flags, phased rollouts) and reusable templates. Lead complex or high risk deployments and serve as hands on technical escalation. Own the evolution of tooling and practices, including the deprecation of Octopus Deploy. Release Management \& Governance Partner with engineering teams to reduce change size and release risk, leveraging feature flags, decoupled deployments, and low risk change patterns to safely increase release frequency. Own and evolve the enterprise release calendar, driving a shift toward smaller, more frequent releases while retaining appropriate coordination for platform level and Salesforce seasonal events. Coordinate release readiness across Engineering, Testing, Product, Platform, and Operations. Present release plans, readiness, and risk assessments to governance bodies (e.g., CAB), with rigor scaled to risk. Ensure releases meet audit, security, and compliance expectations with clear documentation and traceability. People Leadership Directly manage DevOps Engineers and build a Release Engineering function. Provide coaching, technical direction, and career development. Establish clear responsibilities and boundaries across DevOps, Release Engineering, and Software Engineering. Lead as a player coach, remaining close to the work while scaling team capability. Technical Product Management Own the vision, roadmap, and backlog for: o CI/CD platforms o Release automation o Salesforce delivery patterns o DevOps standards and maturity Prioritize work using value based tradeoffs aligned to delivery outcomes, risk reduction, and platform strategy. Align DevOps and release roadmaps with architecture direction and product delivery plans. Communicate sequencing, dependencies, and investment needs clearly to stakeholders. Quality, Risk \& Continuous Improvement Define release of entry/exit criteria and pre release validation standards. Partner with testing resources to ensure quality in the absence of formal QA. Collaborate with Operations to monitor post release health and improve observability. Establish and report on key DevOps metrics (deployment frequency, change failure rate, MTTR), using them to drive concrete improvements in release velocity and stability over time. Lead post release retrospectives and drive continuous improvement. This role provides clear ownership and accountability for DevOps and Release Engineering, ensuring delivery speed, reliability, and compliance scale together—by replacing ad hoc practices with repeatable, product driven delivery patterns. This role exists to intentionally move the organization away from large, infrequent, high risk releases toward smaller, safer, and more continuous delivery, without compromising governance or regulatory expectations. SKILLS DevOps \& CI/CD Platform Ownership – End‑to‑end ownership of CI/CD pipelines across GitHub Actions, Azure DevOps, Salesforce (Copado), and hybrid environments Hands‑On Release Engineering – Designing, executing, and troubleshooting complex, high‑risk releases with automation‑first practices People Leadership \& Coaching – Direct management of DevOps Engineers and scaling a Release Engineering function through player‑coach leadership Release Management \& Governance – Enterprise release planning, risk assessment, change governance, and audit‑ready delivery practices Technical Product Management – Owning vision, roadmap, and backlog for DevOps and release capabilities; prioritizing work based on value and risk Salesforce Delivery Expertise – Managing Salesforce deployment models, seasonal releases, environment strategy, and CI/CD automation Tooling Modernization \& Migration – Leading platform transitions (e.g., GitHub adoption, Octopus Deploy deprecation) with minimal delivery disruption Risk, Quality \& Reliability Engineering – Defining release entry/exit criteria, rollback strategies, and production readiness standards Cross‑Functional Stakeholder Alignment – Partnering effectively with Engineering, Product, Architecture, Security, and Operations teams Metrics‑Driven Continuous Improvement – Using DevOps and release metrics (deployment frequency, failure rates, MTTR) to drive maturity and transparency COMPETENCIES Accountability and self-management Communication Effective knowledge Innovation and problem-solving Teamwork and leadership WORKING CONDITIONS/PHYSICAL DEMANDS Ability to communicate effectively in English, both orally and in writing Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading Ability to sit for extended time periods Sufficient manual skill for operation of PC keyboard and other standard office equipment Ability to travel, including occasional overnight travel Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects LI-BS1 #LI-Hybrid Qualifications: 5-8 years of related experience; 3-5 years of leadership/management experience Education Level: General and business knowledge equivalent to a bachelor's degree Certifications: None Compensation Overview: We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate. The minimum salary for this position is: $129,000.00+/yr About Us: At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below. Company Culture is at Our Core If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us. What WE Believe Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships. Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones. Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly. Join a company that grows with you – personally and professionally Equal Opportunity Employer: Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.