Service Administrator Jobs

Patient Services Administrator

From $21,000/yr

About City Fertility Over 21,000 babies and countless smiles for more than 21 years. As one of Australia’s leading IVF and fertility service groups, we combine cutting-edge science with compassionate care. Our partnership with the CHA IVF global network gives us access to world-class expertise and innovation. Why Join Us? At City Fertility, you will be part of a progressive, people-centred organisation where compassion, respect, commitment and quality care are at the heart of everything we do. Be part of a global network with world-class fertility expertise Work in a supportive, collaborative, and inclusive team environment Access ongoing professional development and career growth opportunities Make a meaningful difference in the lives of patients and families every day About The Role The Patient Services Administrator at City Fertility plays a vital role in supporting patients through one of the most significant journeys of their lives. Guided by our values of Compassion, Respect, Commitment, Quality, and Communication , this role is the first point of contact for patients, helping them navigate their fertility journey with empathy and clarity. The position will directly contribute to delivering high-quality, patient-centred care and fostering trust and confidence in our services. It is a great opportunity to make a meaningful impact and develop skills in a dynamic, supportive environment committed to continuous improvement and clinical excellence. As a PSA at Coolangatta Health Hub you will also support administration for Ballina FSF when operational. What You Will Do * Provide exceptional first-point-of-contact service to patients, ensuring all interactions reflect empathy, respect, and professionalism * Manage patient appointment scheduling, registration, and pathway coordination to ensure a seamless experience * Prepare accurate, individualised fee estimates and manage billing processes in line with Medicare guidelines * Handle incoming calls and inbox management promptly and effectively, maintaining clear and compassionate communication * Maintain accurate patient records and data entry in compliance with privacy and confidentiality standards * Support daily banking, reconciliation, invoicing, and debt collection processes with attention to detail * Assist with internal audits, accreditation reporting, and compliance activities to uphold quality standards * Monitor and maintain reception and waiting areas to ensure a welcoming environment for patients and visitors * Liaise with clinicians, suppliers, and external partners to support operational needs and patient care * Contribute to continuous improvement initiatives, including policy and process reviews and change management programs * Provide support for donor and surrogacy programs, storage consent monitoring, and compliance requirements * Troubleshoot Medicare claims and liaise with relevant agencies to resolve patient billing issues * Uphold workplace health and safety standards, reporting hazards and incidents promptly * Represent City Fertility’s values in all interactions, promoting a positive, patient-focused culture What We Are Looking For * Minimum Year 12 qualification (or equivalent) and eligibility to work in Australia * At least 12 months experience in office administration or reception, with strong customer service skills; experience in medical administration is advantageous * Proficiency in Microsoft Office Suite and ability to learn practice management software; attention to detail and strong organisational skills * Demonstrated ability to communicate effectively, manage multiple priorities, and work collaboratively in a patient-focused environment aligned with City Fertility’s values * Commitment to maintaining confidentiality, continuous learning, and supporting quality and compliance standards in healthcare Ready to Apply? If you are ready to help shape the future of fertility care, we would love to hear from you. Click ‘ Apply ’ and submit your resume and cover letter (including contact details for two referees) today. We respectfully advise that agency applications are not being accepted at this time. Please note that as this is an on-site role, successful candidates will need to be able to work on-site across various clinic locations. Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/ For further information about the role, please email hr@cityfertility.com.au to arrange a confidential discussion. Please note that applications will be progressed as received. * Applicants must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement. * Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations. * All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.

Customer Service Representative | Order Entry Administrator

From $100/yr

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Are you ready to go beyond traditional customer service and drive high-accuracy delivery of essential medical products? * Secure a permanent career path with the global leader in medical innovation * Champion meaningful change to enhance outcomes for our partners and patients * Thrive within a high-performing, agile and flexible environment A healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche. As a Customer Service Specialist , you will serve as a vital operational bridge connecting healthcare providers, logistics partners, and internal supply chain teams. Working for a fast-paced, distribution-focused medical distributor, you will ensure life-changing healthcare products reach customers without delay with streamlined order processing and leveraging AI technology. Key Responsibilities Include * Order processing: Execute end-to-end processing of customer orders utilising AI-supported entry tools and enterprise ERP systems. Validate automated extractions, correct pricing or item discrepancies, resolve EDI transaction holds, and manage allocations for bottlenecked materials * Dual Logistics \& Vendor Coordination: Align closely with internal warehouse teams and external providers regarding dispatch cut-offs, picking schedules, and delivery tracking. Track outbound and return shipments, manage carrier updates, and safeguard cold-chain integrity across all transit legs * Variance Resolution \& Returns Management: Investigate shipment variances against carrier Proof of Delivery (POD) logs and warehouse records. Oversee the complete customer returns cycle. Log complaints in CRM, document operational notes in SAP ERP, and maintain audit-ready records * Deliver exceptional customer support: Drive high customer satisfaction by maintaining prompt call-queue response times and clear email resolution Key Collaborators You will collaborate across a diverse global network: * Internal: Customer Success, Access \& Innovation, Strategy \& Solutions, Service \& Support, Finance \& Operations, IT, Quality \& Regulatory, and Legal * External: Pathology Laboratories, Hospitals, Wholesalers, Regional APAC/Global teams, and Supply Chain Providers Who You Are * Experienced: 3+ years of customer service, returns, or order management experience preferably within medical distribution, pharmaceuticals, or healthcare logistics * Logistics Tech-Savvy: Proven experience with SAP Or similar ERP software , and EDI exception resolution (desired). Knowledge of Google Suite tools or similar (essential) * Compliance Minded: Strong understanding of Good Distribution Practice (GDP) requirements and temperature-controlled cold-chain logistics * Agile Problem Solver: Meticulous attention to detail, and a proactive, customer-first approach under dynamic timelines * Effective interpersonal skills- excellent communication skills in both written and spoken, maturity and confidence in handling customer queries and complaints This role is only open to candidates that have full eligibility to live and work in Australia. We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team. What we offer Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders. Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients. Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes. We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

ServiceNow Administrator

Accountabilities Platform administration and architecture: Design, implement, administer, and maintain core ServiceNow platform capabilities, ensuring reliability, scalability, security, and alignment with business requirements. Module configuration and support: Manage and support ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Configuration Management Database (CMDB), Service Catalog, Knowledge Management, Change Management, Discovery, and Service Mapping. Platform lifecycle management: Plan and execute instance cloning, backups, recovery procedures, upgrades, patching, and other lifecycle activities to maintain platform stability and minimize service disruptions. Discovery and integration management: Configure and maintain MID Servers, Discovery schedules, Service Mapping, and enterprise integrations to support accurate infrastructure visibility and reliable data exchange. AI capabilities and automation: Enable and support ServiceNow AI features, including AI Assist, Predictive Intelligence, and Virtual Agent, to improve workflow automation, knowledge management, and operational efficiency. Security and access governance: Administer users, groups, roles, access control lists (ACLs), certificates, and platform security settings, ensuring appropriate access controls and compliance with established governance standards. Performance monitoring and optimization: Conduct platform health checks, monitor system performance, investigate degradation or service disruptions, and proactively implement improvements. Incident resolution: Troubleshoot and resolve platform-related incidents, technical issues, and business process problems, coordinating with development teams and other stakeholders when required. Data quality and housekeeping: Manage data archiving, retention policies, table maintenance, data cleanup, and other housekeeping activities to maintain accurate records and optimize platform performance. Licensing and compliance management: Support ServiceNow licensing administration, invoice validation, compliance reviews, and license true-up activities to ensure appropriate usage and effective license management. Platform governance and standardization: Establish and promote administration standards, governance practices, and operational best practices that improve consistency, data quality, and service delivery. Technical collaboration: Work closely with developers and technical teams, providing hands-on development support when needed and contributing to continuous platform improvement. Requirements Education: A degree in any discipline is acceptable. ServiceNow administration expertise: Strong hands-on experience administering and maintaining the ServiceNow platform, with a solid understanding of platform architecture and enterprise environments. Module knowledge: Practical experience implementing and supporting ServiceNow ITSM, ITOM, CMDB, Service Catalog, Knowledge Management, Change Management, Discovery, and Service Mapping capabilities. AI and intelligent automation: Experience enabling, configuring, or supporting ServiceNow AI capabilities, particularly AI Assist, Predictive Intelligence, and Virtual Agent. Platform maintenance: Strong knowledge of instance cloning, backup and recovery, upgrade planning, patching, troubleshooting, and end-to-end platform lifecycle management. Integration and infrastructure discovery: Experience configuring MID Servers, managing Discovery schedules, supporting Service Mapping, and maintaining enterprise integrations. Security and certificate management: Understanding of access control lists, user and role administration, platform security, certificate management, and governance practices. Performance and operational monitoring: Ability to conduct system health checks, identify performance bottlenecks, investigate service disruptions, and implement effective corrective actions. Data management: Experience with data archiving, retention policies, table maintenance, data cleanup, and strategies for improving CMDB accuracy and overall data quality. Licensing and compliance: Familiarity with ServiceNow licensing models, invoice validation, license usage reviews, compliance assessments, and true-up processes. Workflow automation and knowledge management: Understanding of workflow automation, knowledge management practices, and service processes that improve platform reliability and user productivity. Technical problem-solving: Strong analytical and troubleshooting skills, with the ability to resolve complex platform issues and work independently when required. Communication and collaboration: Ability to work effectively with developers, infrastructure teams, and business stakeholders to translate operational needs into reliable technical solutions. Continuous improvement mindset: A proactive approach to platform optimization, standardization, documentation, and the adoption of new ServiceNow capabilities. Benefits Remote work arrangement: Fully remote opportunity based in India. Full-time employment: Full-time employee position within an enterprise technology practice. Technical growth: Opportunities to work across ServiceNow administration, ITSM, ITOM, CMDB, Discovery, Service Mapping, and advanced AI capabilities. Exposure to enterprise technologies: Experience supporting complex enterprise applications, integrations, automation, and cloud-based platform operations. Cross-functional collaboration: Work with development and technical teams on platform improvements, governance, and operational challenges. Professional development: Opportunities to strengthen expertise in ServiceNow architecture, platform security, licensing, performance optimization, and lifecycle management. Meaningful technical impact: Help improve platform reliability, data quality, security, and operational efficiency across enterprise services. Salary and additional benefits: Salary range, healthcare coverage, paid leave, bonuses, and other employee benefits have not been specified in the available job description and should be confirmed with the hiring company. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Salesforce Service Cloud Administrator

From $201/yr

Accountabilities Salesforce Platform Administration: Manage the day-to-day administration of Salesforce Service Cloud, ensuring system stability, usability, performance, and operational efficiency. Configuration and Enhancements: Configure and maintain custom objects, fields, page layouts, validation rules, Salesforce Flows, and other platform features to support evolving business needs. User Access Management: Assist with user onboarding, account setup, permissions, profiles, and role-based access controls to maintain appropriate and secure platform access. User Support and Troubleshooting: Provide frontline assistance to Salesforce users, investigate technical issues, respond to support requests, and implement solutions that minimize operational disruptions. Business Requirements Gathering: Collaborate with operations and support teams to understand business needs, document requirements, and translate them into practical Salesforce configurations and enhancements. AI and Intelligent Automation: Support the configuration, testing, and monitoring of Salesforce AI capabilities, including Agentforce agents and intelligent service automation workflows. Integration Support: Collaborate with technical teams to define, test, monitor, and troubleshoot MuleSoft integrations connecting Salesforce Service Cloud with Jira, Workday, and other business applications. Integration Monitoring: Assist with API connectivity, authentication, data mapping, connector configuration, and flow monitoring to maintain reliable data exchange and synchronized workflows across platforms. Data Quality and Governance: Monitor data integrity, perform data cleanup, and support governance practices that maintain accurate, consistent, and reliable Salesforce records. Testing and Deployment: Participate in testing, validation, and deployment activities for platform updates, new features, automation changes, and system improvements. Reporting and Documentation: Maintain reports, dashboards, configuration records, process documentation, and user guides to support transparency, knowledge sharing, and efficient platform management. Sales Cloud Alignment: Maintain a working understanding of Sales Cloud processes and data structures to support consistency across the broader Salesforce ecosystem. Telephony and Service Operations: Support awareness of AWS telephony workflows for inbound and outbound contact handling and their interaction with customer service processes. Requirements Professional Experience: At least 3 years of experience working with Salesforce administration, configuration, support, or platform enhancement. Salesforce Certification: Salesforce Administrator certification (ADM 201) is preferred. Service Cloud Expertise: Practical experience supporting Salesforce Service Cloud environments and understanding their role in customer service operations. Salesforce Configuration: Familiarity with configuring custom objects, fields, page layouts, validation rules, reports, dashboards, and user access settings. Automation Skills: Working knowledge of Salesforce Flow or similar automation tools is preferred. Salesforce AI Knowledge: Exposure to Salesforce AI capabilities, such as Agentforce or Einstein AI, and an interest in implementing intelligent automation solutions. MuleSoft and Integration Knowledge: Familiarity with MuleSoft integration capabilities, connectors, APIs, authentication methods, data mapping, and flow monitoring, particularly for integrations between Salesforce, Jira, Workday, and related enterprise platforms. Sales Cloud Awareness: Basic understanding of Sales Cloud concepts, standard objects, and data structures to help maintain alignment across Salesforce applications. Telephony Experience: Knowledge of AWS telephony platforms and inbound and outbound contact-handling workflows is an advantage. Technical and Analytical Skills: Strong analytical thinking, troubleshooting, and problem-solving abilities, with the capacity to investigate issues and identify effective solutions. Business Process Understanding: Ability to translate operational requirements into practical technical configurations and communicate system capabilities to non-technical stakeholders. Communication and Collaboration: Strong written and verbal communication skills, with the ability to work effectively with technical teams, business users, and stakeholders across different functions. Documentation and Organization: Excellent attention to detail, documentation practices, and organizational skills to manage multiple requests and maintain reliable system records. Adaptability: Ability to work independently and collaboratively in a fast-paced, globally distributed environment. Language Proficiency: Professional fluency in English, both written and spoken. Benefits Remote-First Flexibility: Work remotely from India with flexibility to organize your schedule around professional responsibilities and personal commitments. Competitive Leave Package: Access to a competitive leave policy, including paid bonding leave for eligible family-related milestones. Paid Volunteering Leave: Receive two paid charitable days off each year to support causes that matter to you. Annual Incentives: Eligibility for an annual corporate bonus scheme or applicable sales incentive plan. Global Collaboration: Work with colleagues across countries and cultures, expanding your international network and professional perspective. People-Centered Culture: Join a collaborative environment that values mutual respect, recognizes contributions, and encourages employees to share ideas with leadership. Learning and Development: Access two learning platforms to build technical expertise, develop new skills, and support continuous professional growth. Career Development: Gain practical experience with Salesforce Service Cloud, enterprise integrations, AI-powered automation, and global business operations. Inclusive Workplace: Work in an environment committed to equal employment opportunities and professional respect. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Service Administrator

From $38/yr

Job Summary Reporting to our Service Manager in Toowoomba, you will: * Be an integral part of the Branch Service team * Assist the Service Department in achieving Corporate KPIs * Multitask a variety of tasks and meeting deadlines * Work with and assisting other Departments within the Branch and the wider Cummins business You Will Make An Impact In The Following Ways * Serve as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. * Job Creation \& Service Scheduling * Service Reporting \& Invoice Preparation * Customer \& Technician Support * Assess customers' needs and gathers pertinent information * Create basic work orders in appropriate systems * Provide some status updates to customers, as requested * Coordinate service administration support to ensure a timely completion of processes * Manage service invoicing and close out service jobs * Raise, maintain, and receipt purchase orders and handle local purchasing * Perform accounts payable tasks * Process labour entries on repair work orders * Support WIP/PIP management in line with business KPIs * Collaborate with Customer Service Advisors to assist in service event processing Additional Information * Full time / 38 hours per week To be successful in this role you will need the following: * Proven significant experience in fast-paced customer service, handling diverse inquiries and ensuring satisfaction * Understanding of service workflows * Experience in service administration or scheduling; Strong data entry and system skills, especially with job management or ERP software * Strong verbal and written communication skills for engaging with customers and stakeholders effectively * Exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations * Advanced computer skills in Microsoft Suite; training provided on other programs * Technical Experience highly preferred At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Critical Competencies Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Job Service Organization Cummins Inc. Role Category On-site with Flexibility Job Type Office ReqID 2440015 Relocation Package Yes 100% On-Site No

Service Administrator

From $100/yr

Job title: Service Administrator Location: 100% remote job ServiceNow implementation contractor to support our system rollout from planning through go-live. The role will lead and coordinate user acceptance testing, including building and executing test scripts and tracking defects to resolution. They'll also develop and deliver end user and administrator training materials, and support the overall administrative and operational tasks tied to implementation, like documentation, coordinating with stakeholders, and tracking project milestones. Ideal candidates have hands-on ServiceNow configuration or admin experience, strong attention to detail for testing, and solid communication skills for training delivery.

HR Shared Services Administrator - 12 Month FTC

From $12/yr

Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)\\ 12 Month Fixed Term Contract\\ As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: You will assist in Human Resources (HR) operational processes within the organization. They will support HR operations, ensuring alignment with day-to-day goals and regulatory requirements. This position provides oversight of HR policies and procedures ensuring compliance with local and state employment laws, regulations, and industry standards. About the team: The HR Hub is a collaborative team within our global HR function, providing specialist support for complex HR queries and escalations. We work together to deliver accurate, consistent and high-quality HR support, while continually looking for ways to improve our processes and the colleague experience. What you'll be doing: * Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, absence management, compliance, records management, and retention. * Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. (e.g. transfers, promotions, employment separations, etc.). * Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues. * Ensures data quality and follows global data standards, run ad-hoc reports to assist in this task. * Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner. * Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics. * Cultivates networks across a variety of functions and locations with the organization. What you bring: * Previous HR experience at least one year, ideally within an HR operations or shared-services environment. * Workday knowledge is preferred, but not essential as training can be provided. * Collaborative team player who supports colleagues and shares knowledge. * Strong attention to detail, with a focus on accuracy and quality. * Excellent customer service skills and a colleague-first approach. * Clear communication with colleagues and managers. * Ownership and problem-solving, seeing queries through to resolution. * Sound judgement and discretion when handling sensitive information. * Adaptability and a continuous improvement mindset, always looking for better ways of working. What we offer you: * At FIS, we hire the best. In return, you receive exceptional benefits including: * Opportunities to innovate in fintech * Tools for personal and professional growth * Inclusive and diverse work environment * Resources to invest in your community * Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass