Customer Success Manager In Jobs
137 open positions found · Salary range: $121,000 - $261,800
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Customer Success Manager (Remote: FIN/SWE/NOR/UK) - Fixed-term
Please note, this is a fixed-term position until 6/2027. APPLICATION DEADLINE: This opportunity will be removed based on applicant volume; we encourage you to apply soon if interested Who we are: M-Files is redefining document management with a Context-First approach that eliminates operational friction and gives business and IT leaders a performance advantage. By capturing the knowledge and relationships surrounding documents, M-Files transforms static files into a connected ecosystem that fuels AI, automation, and better decision-making. To learn more about us we encourage you to visit our company page. Customer Success Manager (Remote – Finland, Sweden, Norway, Germany, UK, or France) At M-Files, we help our customers succeed by ensuring they get measurable value from our intelligent information management solutions. As a Customer Success Manager (CSM), you’ll play a key role in driving that success by owning and growing a portfolio of customer relationships across the Nordics. You’ll work closely with decision-makers and stakeholders within your customer organizations, expanding your network and influence while ensuring that M-Files technology delivers tangible business outcomes. Your mission is to help customers achieve their goals with M-Files, maximize adoption, and ensure an exceptional experience across our products and services. You’ll collaborate cross-functionally with teams across M-Files and act as the voice of the customer internally, bringing feedback, insights, and opportunities back into our organization. In the early stages of a customer’s journey, you’ll partner with our Services team to ensure smooth onboarding and successful user adoption. Key success metrics: Customer growth and retention (Gross Retention) Expansion through upsell and cross-sell opportunities Customer satisfaction and advocacy Requirements What We’re Looking For Minimum 3 - 5 years of proven experience in Customer Success Management Fluency in Finnish and English (spoken and written) is required Demonstrated success in managing and growing customer accounts, including upsell and cross-sell Experience working with customers in the Nordics is required A proactive, analytical, and strategic approach to managing your customer portfolio Strong communication, negotiation, and relationship-building skills Experience with IT system implementations is a plus Swedish or German language skills are considered an asset; Finnish is not mandatory Ability to work independently in a remote role within one of our operating countries: Finland, Sweden, Norway, Germany, UK, or France (relocation is not offered) Benefits Why M-Files? We are a global company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will have the opportunity to shape the future of knowledge work automation while growing your expertise in a collaborative and supportive environment. Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey. What We Offer: A fixed-term position until June 2027 (parental leave substitution) International team of top performers Inclusive and dynamic culture (virtual and in-person) Opportunity to contribute to our success and growth globally Flexible work/life balance Competitive compensation and benefits package Does this sound exciting to you? Applications are considered on a rolling basis and the position will be filled as soon as the right individual comes along. Please send us your application together with your CV and salary request as soon as possible, but no later than February 28th, 2026. Please note, that the position may close early based on applicant volume. Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails. Join M-Files and help industry leaders transform the way they manage information and drive business success!
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Customer Success Manager- Fire/EMS (Billing)
ESONot specified
This Customer Success Manager will act as the hub for our customers, connecting the dots across their journey with ESO, by working with cross-functional teams to accelerate our efforts to drive product adoption, reduce risk and retention, and add value as an advocate and partner to our Fire, EMS, Hospital, State and Billing customers. These innovative health and safety solutions allow first responders to better manage response time, diagnosis and transport associated with time-sensitive emergencies. Our customer success professionals provide advisory and consultative assistance to drive rapid time-to-value for our EMS, Fire, Hospital, and Billing customers. This role will report to the Senior Director, Customer Success What You'll Be Doing - the day to day This Manager of Customer Success will execute the following tasks and activities: Engage as a point of contact for customers experiencing post-deployment integration challenges. Serve as a primary point of contact for customers identified as requiring a Customer Success Manager. Drive product adoption, renewal, and customer satisfaction by bringing value to our customers every day. Ensure customer has adopted ESO Suite into their workflow, product usage is in line with their business objectives, and they are working towards their goals. Leverage data to determine when adoption and usage is insufficient and drive improvement through ongoing and frequent engagement with end-users, admins, and executives. Assist customers when they express intention to renew and/or grow and has agreed to serve as an advocate for ESO. Collaborate with the Customer Success Operations team on renewals/cancellations/terminations and other various operational activities. Identify product expansion opportunities in partnership with Sales team. Monitor specific trigger events to determine which "success plays" (i.e., the process and steps Success should take) to govern appropriate interactions. Ensure key stakeholders are effectively using the analytical capabilities derived from ESO's data repositories and published health and safety indices. Serve as a partner and advocate in the industry to build and maintain customer relationships and satisfaction with the ESO product and experience. Ensure all client needs are met, solving issues at the lowest level and knowing when to escalate. Who You Are - the essentials Some of the things required to be successful in this role: Experience in billing and cost recovery for EMS and Fire Departments including use of billing software at a 3rd party billing company. Understand rules and requirements related to billing CMS, Health care insurance, and motor vehicle insurance. Experience with onboarding, training and software adoption. Proven ability to manage complex customer integration needs and deliver successful outcomes. Strong track record and desire to manage via metrics and key performance indicators. Ability to drive collaboration across internal teams and external organizations. Ability to make tough decisions, to change and adapt quickly while remaining focused on the customers. Demonstrated strategic planning and operational execution skills, including project management and process improvement skills. Ability and desire to travel. About ESO ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. All offers are contingent upon a successful background check. ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.* Applicant Privacy Notice –
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Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance (NE)
$121,000 - $261,800/yr
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Job Title: Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance Location: SAP Office- North East Region USA or Canada What you'll do: Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers. Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business. Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions. Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite. Mitigate churn: Manage renewals of SAP solutions/services. Support sales: Identify sales leads and assist in expansion and upsell efforts. Crisis management: Handle difficult customer situations and de-escalate crises. Drive renewals and expansions: Focus on subscription or perpetual license-based solutions. Support adoption of broader Finance solution set: SAP S/4HANA Cloud, Public Edition and Intelligent Spend solutions What you bring: Executive presence: Strong relationship-building skills. Business acumen: Deep knowledge of business models, strategies, and processes. Problem-solving: Proven ability to handle complex issues with customer executives. Cloud software expertise: Experience with cloud software solutions and delivery models. Domain expertise: Expert level buying center/Lines of Business domain expertise. Risk mitigation: Ability to apply risk-mitigation strategies. SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions. Technical understanding: Some technical knowledge to address customer issues. Educational background: Bachelor's degree or equivalent required. Software experience: Knowledge of SaaS, PaaS and IaaS processes. Project management: Strong program/project management and governance skills. Commercial skills: Good commercial/deal support skills. Communication skills: Excellent verbal and non-verbal communication skills. Renewals and expansions: Experience driving renewals, expansions, and up-sells. Knowledge of Financial Solutions a plus. Meet your team: Collaboration: Work closely with SAP CSM leadership across all Solution Areas, account teams, industry teams, partners, and solution management organization. Coordination: Coordinate internal SAP and partner resources to ensure value delivery. Skills you'll use: Professional Skills: Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation, Establishing Trust, Influencing Skills. Tech Industry \& SAP General Skills: Key Performance Indicators (KPIs), Artificial Intelligence, Software-as-a-Service, Technology Innovation, SAP Cloud Suite Portfolio, RISE and GROW with SAP. Role Specific Skills: Customer Value Journey Alignment, Account Governance, Account Strategy, Customer Success Management, Customer Retention, Relationship Building, Technology Solution Adoption, Overcoming Objections. Future Direction: Integration with SAP Cloud Business Suite: Prepare for the transition to SAP Cloud Business Suite, which integrates AI, real-time data, and comprehensive business applications. AI-driven innovation: Leverage AI capabilities embedded in SAP Business Suite to enhance productivity and decision-making. Unified business processes: Utilize SAP Business Suite to streamline operations across finance, HR, supply chain, and more. Scalability and flexibility: Embrace the modular and extensible nature of SAP Business Suite to adapt to evolving business needs. Focus on SAP Cloud Business Suite Finance Solutions SAP Office of CFO (oCFO) Solutions: Record to Report: Utilize solutions such as Blackline, Advanced Financial Close, and Group reporting to enable standard accounting \& financial close processes Quote to Cash: Utilize solutions such as Configure Price Quote (CPQ), Convergent Mediation, and Billing \& Revenue Innovation Management (BRIM) to enable end to end sales processes Treasury: Utilize solutions such as Digital Payments and Multi-Bank Connectivity to enable cash flow management and overall financial health Compliance: Utilize solutions such as Governance, Risk \& Compliance (GRC), Document \& Reporting Compliance (DRC), and Global Trade Services (GTS) to enable adherence to laws, rules, and regulations Financial Planning and Analysis: Utilize SAP Analytics Cloud Planning for collaborative enterprise planning, data analysis, and visualization. * Additional: Utilize Business Technology Platform services to extend oCFO applications and utilize Business Transformation Management solutions to enable the People, Process, and Technology elements of a broader cloud transformation Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 121,000 - 261,800 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 446174 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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Customer Success Manager (Healthcare / Clinical Operations)
Single AimNot specified
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Customer Success Manager (Thai speaking, Singapore based)
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet prope
communication
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Customer Success Manager, Laser Scanning SMB
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don't just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in. That's what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it's the reality NavVis empowers people to build better. ### THE OPPORTUNITY Do you have what it takes to drive and maximize customer success for our unique products? As part of our Customer Experience team, you will play a pivotal role in enabling and increasing the adoption of NavVis' hardware and software within our customer base while ensuring customer success. The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you! With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results. ### HOW YOU WILL MAKE AN IMPACT Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively Track and report on key account health metrics, and lead initiatives to address risks or drive improvements Communicating effectively at all levels of the organization, keeping stakeholders informed ### WHAT WILL HELP YOU SUCCEED IN THE ROLE A Bachelors or Masters degree in Geosystems, Engineering or Computer Science will help you easily understand our technology 3+ years of experience in B2B customer success, account management, or consulting. Proven track record of building trusted relationships with B2B clients and delivering measurable business value Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus) Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders Willingness to travel to build deeper relationships and address customers' technical needs ### HOW WE WILL KNOW WE ARE A PERFECT MATCH Your recruiting partner for this role is Rina (she/her). You can expect to go through a screening call, and up to 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth. ### HOW WE WILL KEEP YOU SMILING It's important to take a break from work! We offer 15 days of vacation and 11 public holidays We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work! A competitive compensation package that values the skills and experience you bring A competitive health/ vision/ dental insurance Up to $4500 USD employee referral bonus * 401k matching up to 4% ABOUT US NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. By bridging the physical and digital worlds, we're helping organizations make smarter decisions and build more efficient, connected operations. With over 300 people from around 60 nationalities and offices around the globe, we're proud to be a truly international and diverse place to work. As a scaling company, we bring together the agility, innovation, and entrepreneurial mindset of a startup with the professionalism and reliability of an established enterprise — offering our team the best of both worlds. You'll be part of an open culture that values trust, collaboration, and transparency. We are proud of our environment where diverse talent can thrive and where feedback fosters individual growth and development. Do you share our passion for disruptive technology and want to be part of our dynamic journey? At NavVis, you'll own your projects, bring innovative ideas to life, and have real opportunities to grow your career and be recognized for your impact. We derive our strength from our diversity. NavVis' unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply. Together with you, we build NavVis! If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.
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Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance (NE)
$121,000 - $261,800/yr
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Job Title: Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance Location: SAP Office- North East Region USA or Canada What you'll do: Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers. Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business. Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions. Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite. Mitigate churn: Manage renewals of SAP solutions/services. Support sales: Identify sales leads and assist in expansion and upsell efforts. Crisis management: Handle difficult customer situations and de-escalate crises. Drive renewals and expansions: Focus on subscription or perpetual license-based solutions. Support adoption of broader Finance solution set: SAP S/4HANA Cloud, Public Edition and Intelligent Spend solutions What you bring: Executive presence: Strong relationship-building skills. Business acumen: Deep knowledge of business models, strategies, and processes. Problem-solving: Proven ability to handle complex issues with customer executives. Cloud software expertise: Experience with cloud software solutions and delivery models. Domain expertise: Expert level buying center/Lines of Business domain expertise. Risk mitigation: Ability to apply risk-mitigation strategies. SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions. Technical understanding: Some technical knowledge to address customer issues. Educational background: Bachelor's degree or equivalent required. Software experience: Knowledge of SaaS, PaaS and IaaS processes. Project management: Strong program/project management and governance skills. Commercial skills: Good commercial/deal support skills. Communication skills: Excellent verbal and non-verbal communication skills. Renewals and expansions: Experience driving renewals, expansions, and up-sells. Knowledge of Financial Solutions a plus. Meet your team: Collaboration: Work closely with SAP CSM leadership across all Solution Areas, account teams, industry teams, partners, and solution management organization. Coordination: Coordinate internal SAP and partner resources to ensure value delivery. Skills you'll use: Professional Skills: Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation, Establishing Trust, Influencing Skills. Tech Industry \& SAP General Skills: Key Performance Indicators (KPIs), Artificial Intelligence, Software-as-a-Service, Technology Innovation, SAP Cloud Suite Portfolio, RISE and GROW with SAP. Role Specific Skills: Customer Value Journey Alignment, Account Governance, Account Strategy, Customer Success Management, Customer Retention, Relationship Building, Technology Solution Adoption, Overcoming Objections. Future Direction: Integration with SAP Cloud Business Suite: Prepare for the transition to SAP Cloud Business Suite, which integrates AI, real-time data, and comprehensive business applications. AI-driven innovation: Leverage AI capabilities embedded in SAP Business Suite to enhance productivity and decision-making. Unified business processes: Utilize SAP Business Suite to streamline operations across finance, HR, supply chain, and more. Scalability and flexibility: Embrace the modular and extensible nature of SAP Business Suite to adapt to evolving business needs. Focus on SAP Cloud Business Suite Finance Solutions SAP Office of CFO (oCFO) Solutions: Record to Report: Utilize solutions such as Blackline, Advanced Financial Close, and Group reporting to enable standard accounting \& financial close processes Quote to Cash: Utilize solutions such as Configure Price Quote (CPQ), Convergent Mediation, and Billing \& Revenue Innovation Management (BRIM) to enable end to end sales processes Treasury: Utilize solutions such as Digital Payments and Multi-Bank Connectivity to enable cash flow management and overall financial health Compliance: Utilize solutions such as Governance, Risk \& Compliance (GRC), Document \& Reporting Compliance (DRC), and Global Trade Services (GTS) to enable adherence to laws, rules, and regulations Financial Planning and Analysis: Utilize SAP Analytics Cloud Planning for collaborative enterprise planning, data analysis, and visualization. * Additional: Utilize Business Technology Platform services to extend oCFO applications and utilize Business Transformation Management solutions to enable the People, Process, and Technology elements of a broader cloud transformation Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 121,000 - 261,800 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 446174 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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Founding Customer Success Manager
GranolaSan Francisco, CA, US
About Granola ----------------- Hey! We’re team Granola We’re building the leading AI-powered notepad for people in back-to-back meetings, a product that’s spreading through teams and redefining how knowledge is captured and used. We help teams turn messy call notes into structured insight, so they can spend more time focusing on what’s important and less time on admin. The Opportunity ------------------- We’re hiring our first US-based Customer Success Manager to build and own our post-sales motion for our highest-value customers. As a Founding CSM, you’ll define how Granola onboards, educates, and grows our business and enterprise accounts, from building the renewals pipeline to crafting in-app and lifecycle strategies that drive activation, adoption, and long-term retention. You’ll be a core part of a small team where your work directly shapes our customer experience and our go-to-market motion in the US. What You’ll Do ------------------ Own and build our renewals and expansion pipeline across business, enterprise, and high-potential accounts, from onboarding through renewal. Design and run onboarding programs: + Scale onboarding (office hours / group sessions) for cohorts of customers. + High-touch, dedicated onboarding for strategic accounts, including custom kickoffs with Sales and Recruitment. Develop and iterate activation, adoption, and retention strategies across in-app journeys, email programs, and education content. Become a product expert and trusted advisor to customers, helping them design workflows, best practices, and change management around AI-powered note-taking. Help shape our CS playbook from scratch: processes, metrics, cadences, and how we segment and support accounts over time. Collaborate closely with Sales, Product, and Leadership to bring customer insights into roadmap and go-to-market decisions. Take on light technical ownership around AI integrations and setup (e.g., MCP-style integrations, AI tooling) as the product evolves. Represent the voice of the customer internally and help define what “great” Customer Success looks like at Granola. What We’re Looking For -------------------------- Your background looks something like… 4+ years in Customer Success (ideally 5+), with at least 2 years managing a consistent book of business at the same company throughout the post sales lifecycle (onboarding, adoption, renewal / upsell). Experience in PLG / high-velocity SaaS environments (think Intercom, HubSpot-style companies, or earlier-stage Monday.com/Asana-type products), rather than large, heavy enterprise motions. Proven experience running structured onboarding, customer education, and renewal processes for B2B SaaS. Comfort working with modern SaaS and GTM stacks, such as Attio (or similar CRMs), Stripe, Juro, Omni. Experience with AI products \& integrations is a strong plus. US-based and able to work from San Francisco 5 days a week once we have an office (no visa sponsorship available). As a person you... You’re a builder: you’re resourceful, self-sufficient, and excited to create CS processes, playbooks, and systems from the ground up. You’re hungry and ambitious, and you care about growth, impact, and taking on wide scope in a small team. You’re genuinely customer-obsessed: you build strong rapport, ask sharp discovery questions, and leave people feeling understood and supported. You’re curious about product and AI, and you enjoy digging into how things work and pushing for deeper understanding. You communicate clearly, collaborate well with Sales and Product, and are comfortable operating with ambiguity in a fast-moving startup. Nice to have Hands-on experience with AI tooling or integrations (e.g., MCP-style integrations, AI-powered workflows, or similar). Prior experience in a founding or early CS role where you built or materially shaped the function.
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Customer Success Manager- Fire/EMS (Billing)
ESONot specified
This Customer Success Manager will act as the hub for our customers, connecting the dots across their journey with ESO, by working with cross-functional teams to accelerate our efforts to drive product adoption, reduce risk and retention, and add value as an advocate and partner to our Fire, EMS, Hospital, State and Billing customers. These innovative health and safety solutions allow first responders to better manage response time, diagnosis and transport associated with time-sensitive emergencies. Our customer success professionals provide advisory and consultative assistance to drive rapid time-to-value for our EMS, Fire, Hospital, and Billing customers. This role will report to the Senior Director, Customer Success What You'll Be Doing - the day to day This Manager of Customer Success will execute the following tasks and activities: Engage as a point of contact for customers experiencing post-deployment integration challenges. Serve as a primary point of contact for customers identified as requiring a Customer Success Manager. Drive product adoption, renewal, and customer satisfaction by bringing value to our customers every day. Ensure customer has adopted ESO Suite into their workflow, product usage is in line with their business objectives, and they are working towards their goals. Leverage data to determine when adoption and usage is insufficient and drive improvement through ongoing and frequent engagement with end-users, admins, and executives. Assist customers when they express intention to renew and/or grow and has agreed to serve as an advocate for ESO. Collaborate with the Customer Success Operations team on renewals/cancellations/terminations and other various operational activities. Identify product expansion opportunities in partnership with Sales team. Monitor specific trigger events to determine which "success plays" (i.e., the process and steps Success should take) to govern appropriate interactions. Ensure key stakeholders are effectively using the analytical capabilities derived from ESO's data repositories and published health and safety indices. Serve as a partner and advocate in the industry to build and maintain customer relationships and satisfaction with the ESO product and experience. Ensure all client needs are met, solving issues at the lowest level and knowing when to escalate. Who You Are - the essentials Some of the things required to be successful in this role: Experience in billing and cost recovery for EMS and Fire Departments including use of billing software at a 3rd party billing company. Understand rules and requirements related to billing CMS, Health care insurance, and motor vehicle insurance. Experience with onboarding, training and software adoption. Proven ability to manage complex customer integration needs and deliver successful outcomes. Strong track record and desire to manage via metrics and key performance indicators. Ability to drive collaboration across internal teams and external organizations. Ability to make tough decisions, to change and adapt quickly while remaining focused on the customers. Demonstrated strategic planning and operational execution skills, including project management and process improvement skills. Ability and desire to travel. About ESO ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. All offers are contingent upon a successful background check. ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.* Applicant Privacy Notice –
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Principal Customer Success Manager, DX
AtlassianSan Francisco, CA, US
From $174,600/yr
Overview: DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more. Our business has scaled profitably and grown rapidly—tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R\&D, and ultimately deliver greater impact to our customers. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. About your team You will join a team of collaborative CSMs and reporting to our VP of Customer Experience. Everyone on the team is here to do more than just be a great CSM. We’re all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to—and has influence over—important decision-making at the company. As a CSM, you will be partnering with a small portfolio of DX’s most strategic customers to drive engineering transformation using our platform. In this role, you’ll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you’ll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. This is a special opportunity for the right person. At DX, the challenge isn’t firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive. Responsibilities: ### What You’ll Do Become a product expert and a master of our customer success process Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering) Create and maintain a customer success plan, tracking success initiatives Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress Identify and resolve potential renewal challenges to ensure a high renewal rate Establish DX as a key strategic driver of our prospect’s business goals, leading them to integrate DX insights into their company workflows Arrange and conduct Executive and CxO services-related discussions according to the account strategy Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support Collaborate closely with all functions of the business to ensure our customers are successful Proactively track and report key account metrics to measure success and identify areas for improvement ### What we value at DX Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can’t control outcomes due to competitors, the economy, decision-makers, etc., but what we can control is doing our jobs at the highest level possible. ### Your Background 7+ years of customer success management, technical account management, management consulting or account director experience in the Enterprise space. You quietly outwork your peers, you are meticulous and obsessive about details and process You perform at a high level consistently, not in spurts Ability to quickly learn and communicate about technical topics and products Ability to take ownership, work under pressure, and meet deadlines on time Ability to challenge, recommend, and redirect teams, as well as manage customer expectations Excellent presentation, communication (oral \& written), and relationship-building skills, across all levels of management Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports ### It’s nice if you have Have past startup experience * Have past experience working with a technical audience (Platform Engineering, VP Engineering, CTO, CIO) Qualifications: Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $174,600 - $227,950 Zone B: $156,600 - $204,450 Zone C: $144,900 - $189,175 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits \& Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.
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IntercomLondon, England
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides
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DatadogBoston, Massachusetts, USA
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Manager, Customer Success Engineers
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progre
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Customer Success Manager, Digital Native Business
AnthropicSan Francisco, CA
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the role Join Anthropic's Customer Success tea
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Customer Success Manager (Remote: FIN/SWE/NOR/UK) - Fixed-term
Please note, this is a fixed-term position until 6/2027. APPLICATION DEADLINE: This opportunity will be removed based on applicant volume; we encourage you to apply soon if interested Who we are: M-Files is redefining document management with a Context-First approach that eliminates operational friction and gives business and IT leaders a performance advantage. By capturing the knowledge and relationships surrounding documents, M-Files transforms static files into a connected ecosystem that fuels AI, automation, and better decision-making. To learn more about us we encourage you to visit our company page. Customer Success Manager (Remote – Finland, Sweden, Norway, Germany, UK, or France) At M-Files, we help our customers succeed by ensuring they get measurable value from our intelligent information management solutions. As a Customer Success Manager (CSM), you’ll play a key role in driving that success by owning and growing a portfolio of customer relationships across the Nordics. You’ll work closely with decision-makers and stakeholders within your customer organizations, expanding your network and influence while ensuring that M-Files technology delivers tangible business outcomes. Your mission is to help customers achieve their goals with M-Files, maximize adoption, and ensure an exceptional experience across our products and services. You’ll collaborate cross-functionally with teams across M-Files and act as the voice of the customer internally, bringing feedback, insights, and opportunities back into our organization. In the early stages of a customer’s journey, you’ll partner with our Services team to ensure smooth onboarding and successful user adoption. Key success metrics: Customer growth and retention (Gross Retention) Expansion through upsell and cross-sell opportunities Customer satisfaction and advocacy Requirements What We’re Looking For Minimum 3 - 5 years of proven experience in Customer Success Management Fluency in Finnish and English (spoken and written) is required Demonstrated success in managing and growing customer accounts, including upsell and cross-sell Experience working with customers in the Nordics is required A proactive, analytical, and strategic approach to managing your customer portfolio Strong communication, negotiation, and relationship-building skills Experience with IT system implementations is a plus Swedish or German language skills are considered an asset; Finnish is not mandatory Ability to work independently in a remote role within one of our operating countries: Finland, Sweden, Norway, Germany, UK, or France (relocation is not offered) Benefits Why M-Files? We are a global company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will have the opportunity to shape the future of knowledge work automation while growing your expertise in a collaborative and supportive environment. Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey. What We Offer: A fixed-term position until June 2027 (parental leave substitution) International team of top performers Inclusive and dynamic culture (virtual and in-person) Opportunity to contribute to our success and growth globally Flexible work/life balance Competitive compensation and benefits package Does this sound exciting to you? Applications are considered on a rolling basis and the position will be filled as soon as the right individual comes along. Please send us your application together with your CV and salary request as soon as possible, but no later than February 28th, 2026. Please note, that the position may close early based on applicant volume. Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails. Join M-Files and help industry leaders transform the way they manage information and drive business success!
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Customer Success Manager at Insurtech Insights
Insurtech InsightsLondon, England, UK
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Principal Customer Success Manager - Enterprise (Logistics Vertical)
Description: Location: Atlanta, GA (Hybrid) Type: Full-Time, Individual Contributor Who We Are Cognosos leads the market in delivering real-time asset location and tracking intelligence solutions. Our lightweight, flexible, and scalable platform deploys quickly indoors and outdoors, delivering an unparalleled combination of price and performance across various industries, including automotive, logistics, and healthcare. Join our dynamic team as we accelerate our momentum in our current markets and prepare to launch into our next ones. We were recently named as one of Atlanta’s Top Places to Work by the Atlanta Business Journal. Learn more about Cognosos's mission to equip enterprises with instant asset intelligence that unlocks operational potential and optimizes performance at www.cognosos.com. Requirements: The Opportunity Cognosos is looking for an Enterprise Strategic Account Manager - a seasoned professional who thrives on the complexity, scale, and prestige of managing large global automotive, supply chain, and manufacturing accounts. The ideal candidate is a high-level Individual Contributor who wants to own the entire lifecycle of a key account. You will be the face of our company to executive leadership while simultaneously acting as the internal and external project manager ensuring tactical milestone delivery. #### What Success Looks Like Full Account Ownership: You are the owner of key relationships within your accounts, from executive to front line. You know their stakeholders, their internal politics, and their business cycles better than anyone else. Tactical Excellence: You don't just oversee the deployment; you ensure the trains run on time. You’ll bridge the gap between account day-to-day needs and our internal product/operations teams. Revenue Expansion and Growth: You act with curiosity. By understanding each account’s long-term goals, you identify upsell and expansion opportunities (SDR mindset) and work with internal teams to bring them to the finish line. Retention at All Costs: You are responsible for ensuring we are indispensable. You defend the renewal by delivering ongoing, measurable ROI. #### What You’ll Do Navigate and influence executive relationships within automotive, supply chain, and manufacturing accounts to align our solutions with their business outcomes. Manage the execution of existing Statements of Work and Project Plans, ensuring every deliverable is met with precision. Act as the primary advocate for your accounts internally, while balancing the commercial realities of our partnership. Proactively identify "white space" within the account ecosystems for potential growth and expansion. Your consultative selling experience will identify business challenges and create solutions for your customers. Maintain a rigorous cadence of Business Reviews (QBRs) that focus on outcomes, not just activities. Understand the competitive landscape, industry trends, and customer needs so you can effectively position the Cognosos portfolio. Travel as necessary to deliver customer outcomes (10-25%) #### Who You Are The Veteran: You have 10+ years of experience in Strategic Account Management or Customer Success, specifically managing automotive, manufacturing, or similar Fortune 100 global accounts. Technical Acumen: You are willing to develop a deep, working understanding of how the underlying IoT technology functions—from firmware and hardware to network and software—in order to diagnose issues quickly and guide customers toward successful outcomes The "Player-Coach" Mentality: You are comfortable both presenting to a C-Suite audience and then getting hands on, digging into project task lists. Project Obsessed: You have a disciplined approach to project management. You don’t let details slip through the cracks. You are willing to organize both internal and external resources towards an outcome. Intellectually Curious: You are a natural investigator. You ask the "second and third" questions to find the root of a customer’s challenge. You proactively seek insights from both your accounts and industry events. Resilient: You understand that large accounts have friction. You are a problem-solver who stays calm under pressure and moves toward a "Yes." Autonomous Operator: You have excellent time management skills, and work with high levels of autonomy and self-direction. #### Why This Role? This is a rare opportunity to own cornerstone accounts for our business. You will have the autonomy of an entrepreneur with the backing of a world-class team. If you pride yourself on being the "go-to" person for the world's most demanding customers, we want to talk to you. Benefits and Perks: Competitive salaries Unlimited vacation so you can rest and recharge Full benefits program (Health, Dental, Vision, 401(k) match, life and disability insurance) Parental Leave Paid parking at our Atlanta office Opportunity for equity participation * Volunteer opportunities Whether it’s virtual happy hours, company-wide contests, or quarterly cultural outings, we are always looking for ways to keep people happy and engaged with their teammates.
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Customer Success Manager, Digital Native Businesses
AnthropicNew York City, NY
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the role Join Anthropic's Customer Success tea
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Customer Success Manager (Search Marketing Analytics)
BrightEdgeBirmingham, England, UK
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Customer Success Manager:in
Deep Media Technologies GmbHCologne, North Rhine-Westphalia, Germany
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