Jobs at Fdm Group

Technical Business Analyst

About The Role FDM is a global business and technology consultancy seeking a Technical Business Analyst (Dynamic 365) to join an ongoing Customer Service Platform transformation programme. This is initially a contract role with strong potential for extension. The role will be hybrid and based in York. This opportunity sits within a large-scale transformation programme integrating Contact Centre (CCaaS), Workflow CRM (case management), and data into a single platform. The role will focus on accelerating design and delivery readiness, ensuring seamless end-to-end customer and colleague journeys across channels and case management. Responsibilities: * Facilitate business and design workshops across Contact Centre and Workflow workstreams * Translate business requirements into high-quality user stories, epics, and backlog items * Develop end-to-end customer and colleague journeys across voice, digital channels, and case handling * Act as a bridge between Product Owners, Business Analysts, and technical teams * Contribute to functional design, proof of concepts (POCs), and solution validation About You * Strong experience with Dynamics 365 Customer Service and/or Contact Centre transformation (CCaaS) * Proven expertise in contact centre design (IVR, routing, omnichannel) and case management / CRM workflows * Experience facilitating workshops and translating outputs into structured requirements and user stories * Ability to work across business, BA, and technical teams in complex environments * Comfortable operating in fast-paced Agile delivery environments * Minimum 5+ years’ experience in Functional Consulting / CRM / Contact Centre transformation roles About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us * Career coaching, mentoring and access to upskilling throughout your entire FDM career * Assignments with global companies and opportunities to work abroad * Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field * Annual leave and work-place pension

Business Analyst

About The Role FDM is a global business and technology consultancy seeking a Business Analyst to work for our client within the Insurance sector. This is initially a 6-month contract with very good prospects to extend and will be a hybrid role that will be based in London. Our client is seeking a hands-on, delivery-focused Business Analyst to join a Change and Transformation function. The role will initially focus on improving and stabilising existing systems and processes within a largely manual and fragmented environment. The successful candidate will bring structure, clarity, and practical improvements, before transitioning into more formal project-based Business Analysis delivery work. Responsibilities: * Review and assess existing systems and processes across the business * Document current processes and identify gaps, inefficiencies, and risks * Conduct gap analysis and recommend practical improvements * Re-engineer manual and inefficient processes to improve operational efficiency * Engage stakeholders to gather requirements and produce clear, structured documentation * Define and support embedding of best practice ways of working * Support transition into structured BA delivery within change initiatives * Contribute to agile or product-led delivery environments where applicable * Identify opportunities for efficiency improvements, including automation and use of AI tools About You * 5–8 years’ experience working as a Business Analyst in a delivery-focused role * Strong experience working in ambiguous or unstructured environments * Proven track record in: + Process mapping and documentation + Gap analysis + Operational/process improvement * Experience working in agile or product-led environments * Strong stakeholder management skills with the ability to work independently * Comfortable working with manual, legacy, or fragmented systems * Demonstrates a strong delivery mindset (“gets things done”) with a focus on outcomes * Experience in insurance or financial services (beneficial, not essential) * Familiarity with tools such as Visio, Confluence, JIRA, or similar BA toolsets (assumed standard – amend if needed) About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us * Career coaching, mentoring and access to upskilling throughout your entire FDM career * Assignments with global companies and opportunities to work abroad * Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field * Annual leave and work-place pension

Business Analyst

Business Analyst

Business Analyst

Business Analyst

Have you had a career break of 12 months? Do you have 5 years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you’ll want to hear about the UK’s leading Returners Programme and how it helps 100 returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are …

Business Analyst

Have you had a career break of 12 months? Do you have 5 years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you’ll want to hear about the UK’s leading Returners Programme and how it helps 100 returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are …

Application Support Analyst - South Africa

About The Role FDM is a global business and technology consultancy seeking an Application Support Analyst for our client within the banking sector, this will be a hybrid role based in Johannesburg. As an Application Support Analyst, you will be working with business and technical teams for our client. You will be responsible for the logging and triaging of tickets, troubleshooting and diagnostics as well as job scheduling and automation. The ideal candidate will have working knowledge of SQL and have Linux experience in an operational environment. You will have the ability to work in a strong team environment and be able to work under a complex and high pressure environment. About You Requirements: • Working knowledge of SQL • Linux experience in a live operational environment • Basic scripting (Python, JavaScript) • Networking • Strong teamwork and self-starter attitude • Analytical thinking and creative problem solving • Must be able to communicate clearly and effectively in technically complex and high-demand environments • Ability to operate under high pressure • 1 year of experience in a similar role preferred Why join us? • Career coaching and access to upskilling throughout your entire FDM career • Initial upskilling pre-assignment that has been accredited by TechSkills • Assignments with global companies and opportunities to work abroad • Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skill set within your field About Us We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.