PRINCIPAL DUTIES \& AREAS OF RESPONSIBILITY Clinical Duties To be professionally and legally accountable for all aspect of own work, including the management of patients in your care. Routinely undertakes assessment of both in-patients and out-patients prior to a range of Cardiological Investigations and uses own discretion in order to ensure the patient is suitable for the investigation. Gives lead specialist advice during highly complex situations where analytical judgement is required to all other members of the multi-disciplinary team including consultant physicians. Carries out all aspects of clinical work as approved by their Line Manager. Lead Specialist in own clinical field. Implements change in own specialist area based on own experience and evidence-based practice. Works within and towards national guidelines and directives, e.g., BSE guidelines. Works as an autonomous practitioner within established departmental policies and those recognised by international organisations. Communicates with all members of the multidisciplinary team to ensure the best possible care for patients, including: negotiating, reassurance, empathy, and persuasiveness. Communicates sensitive information about routine and complex cardiac investigations to patients and relatives/carers and those with learning and/or physical disabilities. Calibrates and manipulates a wide range of complex, expensive, technical equipment which process, create, update and store information. Performs / provides factual reports on a number of the following investigations on a region-wide range of Cardiac and Medical patients including acutely ill patients and elderly patients and those with a range of physical and learning disabilities: - Transthoracic Echocardiography (TTE) - 3D/4D Echocardiography - Strain/speckle Echocardiography - Bubble Contrast Echocardiography - Left Ventricular Opacification Echocardiography (LVO) - Cardiac Resynchronisation Therapy (CRT) - Physiologist Led Stress Testing - Sonographer Led Valve Clinic - Support for Transoesophageal Echocardiography - Support for Interventional Cardiology Reports equipment faults in accordance with departmental policy. Demonstrates personal duty of care for safe use of expensive and highly complex equipment. Is responsible for ensuring that others are fully trained in the safe use of such equipment within their specialist area. Responsible for maintenance of stock levels by ordering from pre-agreed tender schedules and by seeking new resources as service demands change. Responsible for day-to-day security of expensive equipment, e.g., portable ultrasound machines, TOE probes. Professional Responsible for maintaining own technical competencies in clinical areas. Responsible for reporting clinical incidents and adverse events to the Service Manager, e.g., ultrasound probe heating / Datix. Maintain state registration. Responsible for formal mentorship and coordination of training for designated staff in training within own specialist area. Provides highly specialist training on a day-to-day basis for doctors and cardiac physiologists. Be an active member of the in-service training programme by attendance at, and participation in, in-service training programmes, tutorials, individual training sessions, external courses and peer review. Undertakes Continuing Professional Development (CPD) in accordance with Personal Development Plan (PDP) as developed with Line Manager. Attends and participates in departmental staff meetings. Maintains and develops current knowledge of evidence-based practice in each clinical area. Responsible for the implementation and evaluation of capital and consumable equipment prior to purchase to ensure the equipment fulfils both service requirements and budget restrictions. Frequently undertakes collection of data for use in audit, research projects and equipment testing. Regularly undertakes clinical trials involving new and emerging technologies. Regularly provides training in Highly Specialist Cardiological techniques to staff members including specialist physiologists and medical staff. Collaborates with the Service Manager towards changes that may impact the wider service provision. Organisational Ability to prioritise and organise the clinical caseload within a designated area of Cardiology. Includes planning and organisation of expected and acute workload and deployment of more junior staff within that area. Accountable for the delivery and day to day management of the delegated area of responsibility within their speciality. Effort Required to exert moderate physical effort. Frequent transferring of patients and equipment on both trolleys and wheelchairs. Prolonged MSK activity whilst performing ultrasound scans. Is forced to deal with confrontation from industry representatives who can be demanding and intrusive. There is a frequent requirement for prolonged periods of concentration. Occasional requirements for both prolonged and highly intense levels of concentration. Frequently interrupted during clinical work to give highly specialist advice to peers, physicians and takes urgent calls from other sources, e.g., staff at other hospitals within the region whom are seeking urgent advice. Exposure to highly distressing situations, e.g., cardiac arrhythmias, anaphylaxis, respiratory and cardiac arrest. To comply with the Trusts manual handling policy at all times. Frequent exposure to unpleasant working conditions on a regular daily basis e.g.: bodily fluids including blood, sputum, vomit, urine, fleas and lice. Occasional exposure to highly emotional situation away from own clinical area, e.g., having to perform echocardiography as part of assessment for organ retrieval. Occasional exposure to verbal and physical aggression. Frequently deals sensitively with patients who have high levels of anxiety and aggression caused by pain, dementia or limited mobility.
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We’re looking for an Client Onboarding Administrator to join our growing Operations team. The Onboarding Team’s primary objective is to ensure high-quality client setups using our internal systems across various products. This role involves managing client configuration queries from internal stakeholders. The team oversees the entire process, from receiving the request to setting up the client and delivering credentials. As an Onboarding Administrator, you will play a crucial role in the client welcome process and handle various administrative tasks related to the broader Business Operations team. Day to Day You’ll Be: * Handle client onboarding requests through administration forms and input data into internal systems. * Maintain quality performance by adhering to TransUnion values, key performance indicators, and quality expectations. * Manage and maintain your KPIs in line with the expectations set by your line manager. * Support internal stakeholders with queries. * Communicate within internal teams to ensure correct processes and procedures and identify opportunities to enhance the client experience. * Learn and understand TransUnion’s product suite to ensure product intricacies are met. Essential Skills \& Experience: * Track record years of experience in a financial services-based environment or similar with basic knowledge of Consumer regulations. * Demonstrate active listening skills and fully engage with all onboarding processes to gain skills and drive the team. * Willingness to enhance team knowledge through process building. * Patience in handling escalated queries within internal teams. * Ability to communicate with internal stakeholders at different competency levels, including technical and sales teams. * High-level communication skills, both written and verbal. * Highly detailed and organized, with the ability to manage multiple high-priority tasks. * Proficient computer skills, including navigating the internet, web-based applications, MS Office, or other business software. Impact You'll Make: What’s In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: * 26 days’ annual leave + bank holidays (increasing with service) * Global paid wellness days off + a bonus day off to celebrate your birthday * A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan * Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools * Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion – a place to grow: If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com Interview \& Hiring Process: Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. #LI-Hybrid Find out more about Life At TU UK: https://twitter.com/TransUnionUK https://www.linkedin.com/company/transunion/life/ This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Customer Support Operations
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We’re looking for an Onboarding Administrator to join our growing Onboarding team. The Onboarding Team’s primary objective is to ensure high-quality client setups using our internal systems across various products. This role involves managing client configuration queries from internal stakeholders. The team oversees the entire process, from receiving the request to setting up the client and delivering credentials. As an Onboarding Administrator, you will play a crucial role in the client welcome process and handle various administrative tasks related to the broader Business Operations team. Day to Day You’ll Be: * Handle client onboarding requests through administration forms and input data into internal systems. * Maintain quality performance by adhering to TransUnion values, key performance indicators, and quality expectations. * Manage and maintain your KPIs in line with the expectations set by your line manager. * Support internal stakeholders with queries. * Communicate within internal teams to ensure correct processes and procedures and identify opportunities to enhance the client experience. * Learn and understand TransUnion’s product suite to ensure product intricacies are met. Essential Skills \& Experience: * Track record years of experience in a financial services-based environment or similar with basic knowledge of Consumer regulations. * Demonstrate active listening skills and fully engage with all onboarding processes to gain skills and drive the team. * Willingness to enhance team knowledge through process building. * Patience in handling escalated queries within internal teams. * Ability to communicate with internal stakeholders at different competency levels, including technical and sales teams. * High-level communication skills, both written and verbal. * Highly detailed and organized, with the ability to manage multiple high-priority tasks. * Proficient computer skills, including navigating the internet, web-based applications, MS Office, or other business software. Impact You'll Make: What’s In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: * 26 days’ annual leave + bank holidays (increasing with service) * Global paid wellness days off + a bonus day off to celebrate your birthday * A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan * Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools * Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion – a place to grow: If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com Interview \& Hiring Process: Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. #LI-Hybrid Find out more about Life At TU UK: https://twitter.com/TransUnionUK https://www.linkedin.com/company/transunion/life/ This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Customer Support Operations
PRINCIPAL DUTIES \& AREAS OF RESPONSIBILITY Clinical Duties To be professionally and legally accountable for all aspect of own work, including the management of patients in your care. Routinely undertakes assessment of both in-patients and out-patients prior to a range of Cardiological Investigations and uses own discretion in order to ensure the patient is suitable for the investigation. Gives lead specialist advice during highly complex situations where analytical judgement is required to all other members of the multi-disciplinary team including consultant physicians. Carries out all aspects of clinical work as approved by their Line Manager. Lead Specialist in own clinical field. Implements change in own specialist area based on own experience and evidence-based practice. Works within and towards national guidelines and directives, e.g., BSE guidelines. Works as an autonomous practitioner within established departmental policies and those recognised by international organisations. Communicates with all members of the multidisciplinary team to ensure the best possible care for patients, including: negotiating, reassurance, empathy, and persuasiveness. Communicates sensitive information about routine and complex cardiac investigations to patients and relatives/carers and those with learning and/or physical disabilities. Calibrates and manipulates a wide range of complex, expensive, technical equipment which process, create, update and store information. Performs / provides factual reports on a number of the following investigations on a region-wide range of Cardiac and Medical patients including acutely ill patients and elderly patients and those with a range of physical and learning disabilities: - Transthoracic Echocardiography (TTE) - 3D/4D Echocardiography - Strain/speckle Echocardiography - Bubble Contrast Echocardiography - Left Ventricular Opacification Echocardiography (LVO) - Cardiac Resynchronisation Therapy (CRT) - Physiologist Led Stress Testing - Sonographer Led Valve Clinic - Support for Transoesophageal Echocardiography - Support for Interventional Cardiology Reports equipment faults in accordance with departmental policy. Demonstrates personal duty of care for safe use of expensive and highly complex equipment. Is responsible for ensuring that others are fully trained in the safe use of such equipment within their specialist area. Responsible for maintenance of stock levels by ordering from pre-agreed tender schedules and by seeking new resources as service demands change. Responsible for day-to-day security of expensive equipment, e.g., portable ultrasound machines, TOE probes. Professional Responsible for maintaining own technical competencies in clinical areas. Responsible for reporting clinical incidents and adverse events to the Service Manager, e.g., ultrasound probe heating / Datix. Maintain state registration. Responsible for formal mentorship and coordination of training for designated staff in training within own specialist area. Provides highly specialist training on a day-to-day basis for doctors and cardiac physiologists. Be an active member of the in-service training programme by attendance at, and participation in, in-service training programmes, tutorials, individual training sessions, external courses and peer review. Undertakes Continuing Professional Development (CPD) in accordance with Personal Development Plan (PDP) as developed with Line Manager. Attends and participates in departmental staff meetings. Maintains and develops current knowledge of evidence-based practice in each clinical area. Responsible for the implementation and evaluation of capital and consumable equipment prior to purchase to ensure the equipment fulfils both service requirements and budget restrictions. Frequently undertakes collection of data for use in audit, research projects and equipment testing. Regularly undertakes clinical trials involving new and emerging technologies. Regularly provides training in Highly Specialist Cardiological techniques to staff members including specialist physiologists and medical staff. Collaborates with the Service Manager towards changes that may impact the wider service provision. Organisational Ability to prioritise and organise the clinical caseload within a designated area of Cardiology. Includes planning and organisation of expected and acute workload and deployment of more junior staff within that area. Accountable for the delivery and day to day management of the delegated area of responsibility within their speciality. Effort Required to exert moderate physical effort. Frequent transferring of patients and equipment on both trolleys and wheelchairs. Prolonged MSK activity whilst performing ultrasound scans. Is forced to deal with confrontation from industry representatives who can be demanding and intrusive. There is a frequent requirement for prolonged periods of concentration. Occasional requirements for both prolonged and highly intense levels of concentration. Frequently interrupted during clinical work to give highly specialist advice to peers, physicians and takes urgent calls from other sources, e.g., staff at other hospitals within the region whom are seeking urgent advice. Exposure to highly distressing situations, e.g., cardiac arrhythmias, anaphylaxis, respiratory and cardiac arrest. To comply with the Trusts manual handling policy at all times. Frequent exposure to unpleasant working conditions on a regular daily basis e.g.: bodily fluids including blood, sputum, vomit, urine, fleas and lice. Occasional exposure to highly emotional situation away from own clinical area, e.g., having to perform echocardiography as part of assessment for organ retrieval. Occasional exposure to verbal and physical aggression. Frequently deals sensitively with patients who have high levels of anxiety and aggression caused by pain, dementia or limited mobility.
PRINCIPAL DUTIES \& AREAS OF RESPONSIBILITY Clinical Duties To be professionally and legally accountable for all aspect of own work, including the management of patients in your care. Routinely undertakes assessment of both in-patients and out-patients prior to a range of Cardiological Investigations and uses own discretion in order to ensure the patient is suitable for the investigation. Gives lead specialist advice during highly complex situations where analytical judgement is required to all other members of the multi-disciplinary team including consultant physicians. Carries out all aspects of clinical work as approved by their Line Manager. Lead Specialist in own clinical field. Implements change in own specialist area based on own experience and evidence-based practice. Works within and towards national guidelines and directives, e.g., BSE guidelines. Works as an autonomous practitioner within established departmental policies and those recognised by international organisations. Communicates with all members of the multidisciplinary team to ensure the best possible care for patients, including: negotiating, reassurance, empathy, and persuasiveness. Communicates sensitive information about routine and complex cardiac investigations to patients and relatives/carers and those with learning and/or physical disabilities. Calibrates and manipulates a wide range of complex, expensive, technical equipment which process, create, update and store information. Performs / provides factual reports on a number of the following investigations on a region-wide range of Cardiac and Medical patients including acutely ill patients and elderly patients and those with a range of physical and learning disabilities: - Transthoracic Echocardiography (TTE) - 3D/4D Echocardiography - Strain/speckle Echocardiography - Bubble Contrast Echocardiography - Left Ventricular Opacification Echocardiography (LVO) - Cardiac Resynchronisation Therapy (CRT) - Physiologist Led Stress Testing - Sonographer Led Valve Clinic - Support for Transoesophageal Echocardiography - Support for Interventional Cardiology Reports equipment faults in accordance with departmental policy. Demonstrates personal duty of care for safe use of expensive and highly complex equipment. Is responsible for ensuring that others are fully trained in the safe use of such equipment within their specialist area. Responsible for maintenance of stock levels by ordering from pre-agreed tender schedules and by seeking new resources as service demands change. Responsible for day-to-day security of expensive equipment, e.g., portable ultrasound machines, TOE probes. Professional Responsible for maintaining own technical competencies in clinical areas. Responsible for reporting clinical incidents and adverse events to the Service Manager, e.g., ultrasound probe heating / Datix. Maintain state registration. Responsible for formal mentorship and coordination of training for designated staff in training within own specialist area. Provides highly specialist training on a day-to-day basis for doctors and cardiac physiologists. Be an active member of the in-service training programme by attendance at, and participation in, in-service training programmes, tutorials, individual training sessions, external courses and peer review. Undertakes Continuing Professional Development (CPD) in accordance with Personal Development Plan (PDP) as developed with Line Manager. Attends and participates in departmental staff meetings. Maintains and develops current knowledge of evidence-based practice in each clinical area. Responsible for the implementation and evaluation of capital and consumable equipment prior to purchase to ensure the equipment fulfils both service requirements and budget restrictions. Frequently undertakes collection of data for use in audit, research projects and equipment testing. Regularly undertakes clinical trials involving new and emerging technologies. Regularly provides training in Highly Specialist Cardiological techniques to staff members including specialist physiologists and medical staff. Collaborates with the Service Manager towards changes that may impact the wider service provision. Organisational Ability to prioritise and organise the clinical caseload within a designated area of Cardiology. Includes planning and organisation of expected and acute workload and deployment of more junior staff within that area. Accountable for the delivery and day to day management of the delegated area of responsibility within their speciality. Effort Required to exert moderate physical effort. Frequent transferring of patients and equipment on both trolleys and wheelchairs. Prolonged MSK activity whilst performing ultrasound scans. Is forced to deal with confrontation from industry representatives who can be demanding and intrusive. There is a frequent requirement for prolonged periods of concentration. Occasional requirements for both prolonged and highly intense levels of concentration. Frequently interrupted during clinical work to give highly specialist advice to peers, physicians and takes urgent calls from other sources, e.g., staff at other hospitals within the region whom are seeking urgent advice. Exposure to highly distressing situations, e.g., cardiac arrhythmias, anaphylaxis, respiratory and cardiac arrest. To comply with the Trusts manual handling policy at all times. Frequent exposure to unpleasant working conditions on a regular daily basis e.g.: bodily fluids including blood, sputum, vomit, urine, fleas and lice. Occasional exposure to highly emotional situation away from own clinical area, e.g., having to perform echocardiography as part of assessment for organ retrieval. Occasional exposure to verbal and physical aggression. Frequently deals sensitively with patients who have high levels of anxiety and aggression caused by pain, dementia or limited mobility.
About The Role Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for Senior Business Analysts with expertise in user-centred design to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact. As a Senior Business Analyst, you will play an important role in making Hippo the best Consultancy out there. You will work as part of a multi-disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. You will act as a Senior Consultant to deliver Business Analysis services to our clients. You will be an expert in business analysis and a leader of people, confident in using different analysis and modelling techniques to clearly identify and articulate both user and business requirements to our diverse range of clients. Our solutions empower our customers to build and support secure, scalable, and well-engineered systems beyond traditional boundaries that allow our customers to understand and get the most from their data and digital services. The Senior Business Analyst will be a key player and leader in this. Please note we are looking for candidates who are looking for growth at the Senior level; therefore, the advertised salary band represents the entry point for this level, allowing for clear progression within the role, which we are very keen to support. Your Role in a Nutshell * Work with designers to create and test early versions of products, making sure they solve user problems. * Lead on the creation of visual maps like user journeys and process flows to understand the current landscape and provide clear, actionable recommendations for improvement. * Translate user research findings into actionable user stories with clear acceptance criteria. * Lead workshops and collaborative sessions with teams and clients to align on goals and solutions. * Build strong, lasting relationships with stakeholders and support them in developing their knowledge of user-centred design best practice. * Collaborate with Product Owners and Delivery Managers to establish and manage a prioritised backlog. * Identify and apply the best Agile processes for projects, measuring outcomes effectively. * Coach and mentor colleagues and actively shape Hippo’s BA community of practice. Skills and experience that you need Essential Experience * Expertise in business analysis within a user-centred design environment. * Proven ability to work well with designers, influence research planning, and question research methods. * Familiarity with service design standards, such as the Government Digital Service (GDS) standards or equivalents. * Experience in gathering requirements using various methods and choosing the most appropriate one for the project. * Ability to analyse data from different sources, including website analytics and research findings, to help others make decisions. Experience planning, running, and adjusting Agile ways of working for projects. * Desirable Experience * Experience managing work by focusing on client needs and writing clear proposals. * Ability to help set project goals and ensure all work contributes to achieving them. * Track record of contributing to professional groups and offering feedback to others. What makes us great What makes us GREAT? Alongside working with some of the most talented people out there and on-top of a competitive salary, which we’re transparent about from the outset, you can also expect a range of benefits: * Contributory Pension Scheme (Hippo 6% \& Employee 2%) * 25 Days Holiday plus UK Public Holidays * Perkbox access for a wide range of discounts * Critical illness cover * Life assurance and death in service cover * Volunteer days * Cycle-to-work scheme for the avid cyclists * Salary sacrifice electric vehicles scheme * Season ticket loans * Financial and general wellbeing sessions * Flexible benefits scheme with options of: + Private health cover + Private dental cover + Additional company pension contributions + Additional holidays (up to an extra 2 days) + Wellbeing contribution + Charity contributions Tree planting + Diversity, Inclusion and Belonging at Hippo At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive. We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we’re Hippo At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. Have a look through our Website at Our Story \& Purpose, Our Culture \& Values, Case Studies and Our Solutions \& Services to find out some more! Hippo Locations We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel and working on one of those sites at least 2 days per week. We offer a generous relocation support package of up to £8,000 (please ask for terms and conditions) to help make your move a smooth one.
About The Role Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for Senior Business Analysts with expertise in user-centred design to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact. As a Senior Business Analyst, you will play an important role in making Hippo the best Consultancy out there. You will work as part of a multi-disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. You will act as a Senior Consultant to deliver Business Analysis services to our clients. You will be an expert in business analysis and a leader of people, confident in using different analysis and modelling techniques to clearly identify and articulate both user and business requirements to our diverse range of clients. Our solutions empower our customers to build and support secure, scalable, and well-engineered systems beyond traditional boundaries that allow our customers to understand and get the most from their data and digital services. The Senior Business Analyst will be a key player and leader in this. Please note we are looking for candidates who are looking for growth at the Senior level; therefore, the advertised salary band represents the entry point for this level, allowing for clear progression within the role, which we are very keen to support. Your Role in a Nutshell * Work with designers to create and test early versions of products, making sure they solve user problems. * Lead on the creation of visual maps like user journeys and process flows to understand the current landscape and provide clear, actionable recommendations for improvement. * Translate user research findings into actionable user stories with clear acceptance criteria. * Lead workshops and collaborative sessions with teams and clients to align on goals and solutions. * Build strong, lasting relationships with stakeholders and support them in developing their knowledge of user-centred design best practice. * Collaborate with Product Owners and Delivery Managers to establish and manage a prioritised backlog. * Identify and apply the best Agile processes for projects, measuring outcomes effectively. * Coach and mentor colleagues and actively shape Hippo’s BA community of practice. Skills and experience that you need Essential Experience * Expertise in business analysis within a user-centred design environment. * Proven ability to work well with designers, influence research planning, and question research methods. * Familiarity with service design standards, such as the Government Digital Service (GDS) standards or equivalents. * Experience in gathering requirements using various methods and choosing the most appropriate one for the project. * Ability to analyse data from different sources, including website analytics and research findings, to help others make decisions. Experience planning, running, and adjusting Agile ways of working for projects. * Desirable Experience * Experience managing work by focusing on client needs and writing clear proposals. * Ability to help set project goals and ensure all work contributes to achieving them. * Track record of contributing to professional groups and offering feedback to others. What makes us great What makes us GREAT? Alongside working with some of the most talented people out there and on-top of a competitive salary, which we’re transparent about from the outset, you can also expect a range of benefits: * Contributory Pension Scheme (Hippo 6% \& Employee 2%) * 25 Days Holiday plus UK Public Holidays * Perkbox access for a wide range of discounts * Critical illness cover * Life assurance and death in service cover * Volunteer days * Cycle-to-work scheme for the avid cyclists * Salary sacrifice electric vehicles scheme * Season ticket loans * Financial and general wellbeing sessions * Flexible benefits scheme with options of: + Private health cover + Private dental cover + Additional company pension contributions + Additional holidays (up to an extra 2 days) + Wellbeing contribution + Charity contributions Tree planting + Diversity, Inclusion and Belonging at Hippo At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive. We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we’re Hippo At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. Have a look through our Website at Our Story \& Purpose, Our Culture \& Values, Case Studies and Our Solutions \& Services to find out some more! Hippo Locations We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel and working on one of those sites at least 2 days per week. We offer a generous relocation support package of up to £8,000 (please ask for terms and conditions) to help make your move a smooth one.
About The Role FDM is a global business and technology consultancy seeking a Technical Business Analyst (Dynamic 365) to join an ongoing Customer Service Platform transformation programme. This is initially a contract role with strong potential for extension. The role will be hybrid and based in York. This opportunity sits within a large-scale transformation programme integrating Contact Centre (CCaaS), Workflow CRM (case management), and data into a single platform. The role will focus on accelerating design and delivery readiness, ensuring seamless end-to-end customer and colleague journeys across channels and case management. Responsibilities: * Facilitate business and design workshops across Contact Centre and Workflow workstreams * Translate business requirements into high-quality user stories, epics, and backlog items * Develop end-to-end customer and colleague journeys across voice, digital channels, and case handling * Act as a bridge between Product Owners, Business Analysts, and technical teams * Contribute to functional design, proof of concepts (POCs), and solution validation About You * Strong experience with Dynamics 365 Customer Service and/or Contact Centre transformation (CCaaS) * Proven expertise in contact centre design (IVR, routing, omnichannel) and case management / CRM workflows * Experience facilitating workshops and translating outputs into structured requirements and user stories * Ability to work across business, BA, and technical teams in complex environments * Comfortable operating in fast-paced Agile delivery environments * Minimum 5+ years’ experience in Functional Consulting / CRM / Contact Centre transformation roles About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us * Career coaching, mentoring and access to upskilling throughout your entire FDM career * Assignments with global companies and opportunities to work abroad * Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field * Annual leave and work-place pension
Location: Leeds We currently have a number of opportunities across our Product team - if this role isn't the right fit for you, we'd encourage you to explore what else is available: Product Manager - Payments* Senior Product Owner - Payments* Senior Product Owner - ISO* Product Owner - Payments* Directorate The Payments Directorate sits at the heart of the UK’s financial system, playing a critical role in delivering the Bank’s mission. We design and operate the Real-Time Gross Settlement (RTGS) service and CHAPS, the UK’s high-value payment system. RTGS ultimately lies at the heart of every electronic payment in the UK and settles over £800 billion on an average working day. The directorate leads on policy and innovation for our Payments services and helps shape the broader payments landscape, both domestically and internationally. Drawing on our expertise in innovation and delivery, we are now embarking on a programme to enhance the new RTGS 2 platform, enabling the UK financial sector to innovate while ensuring safe and efficient settlement in central bank money. Our work connects us closely with many other areas of the Bank. As one of the most outward-facing and fast-paced directorates, we offer a dynamic and impactful environment to work in. Role Overview You will join the Product Initiative Team , which works across the RTGS product landscape to explore, shape and define the next generation of RTGS services before they move into delivery. The team conducts discovery work, high-level design, policy analysis, user research and industry co‑creation to ensure new features are well understood, strategically aligned and ready for build. You will lead on — or contribute significantly to — one or more of the Bank’s priority future RTGS capabilities (e.g., extended settlement hours, synchronisation, resilient access channels, ISO strategy), and on other smaller topics coming to the Product Team after early conceptual thinking. Your work will create the foundations for delivery teams, providing a clear product vision, high-level requirements and strategic rationale. This role suits someone who can blend policy thinking, product strategy and user-centric design into concrete recommendations and clear direction. Day-to-Day Responsibilities Strategic Planning \& Roadmap Shaping * Lead the early-stage discovery, analysis and design of future RTGS capabilities for the Bank’s long-term roadmap, picking these up after early stage conceptual thinking. * Own the Initiative Team view of future requirements, shaping proposals before they move into delivery backlogs. * Provide clear, evidence-based product recommendations that inform senior decision-making and prioritisation. * Develop artefacts that underpin delivery readiness (business cases, option analysis, discovery reports, high-level requirements). Product Leadership \& High-Level Design * Translate abstract strategic ambitions into coherent product concepts with clear user value and business benefits. * Define high-level user journeys, service propositions and functional boundaries. * Ensure cross-product and cross‑directorate impacts are understood and considered in design decisions. * Work closely with delivery-aligned Product Managers and Product Owners to hand over well-shaped, actionable requirements. Analysis \& Discovery * Conduct research, user interviews, data analysis and industry co‑creation to validate assumptions and refine product direction. * Lead or contribute to public consultations, policy statements and engagement papers where relevant. * Work closely with other internal teams (including Policy) to commission relevant work required to operationalise the proposition. Governance, Risk \& Assurance * Provide clear recommendations to governance forums, senior stakeholders and committees. * Ensure risks, constraints and trade-offs are clearly articulated. * Monitor external developments and ensure designs remain robust, proportionate and future‑focused. Stakeholder Engagement \& Communication * Act as a central engagement point for external industry stakeholders during discovery. * Build strong collaborative relationships with internal colleagues across directorates, especially: in the wider Payments Directorate (Policy, Technology and Operations); and with the Markets, Payments Innovation and Fintech, and Financial Market Infrastructure directorates. * Communicate complex or technical concepts in a compelling and accessible way. People Leadership * Lead and develop analysts and contributors within the Initiative Team. * Model a collaborative, learning-focused and user-driven culture. Minimum Experience * Strong experience in product discovery, strategy, policy development or early-stage design in complex organisations. * Proven ability to lead high‑quality analytical work and shape product or policy direction. * Experience bringing together business, policy and technical perspectives to shape future change. * Familiarity with agile product development and discovery processes. Essential Skills * Excellent written and verbal communication, able to translate complex policy/technical concepts for diverse audiences. * Strong strategic thinking and analytical skills. * Ability to influence others and build consensus across a wide stakeholder group. * Organised and able to manage multiple evolving priorities. * Confident in leading teams and shaping the work of others. Desirable Criteria * Understanding of RTGS, payment systems or financial market infrastructure. * Experience in discovery or experimentation with innovative technologies. * Experience in product or policy roles in a public sector context. * Awareness of developments in digital money and payments innovation. This is a people management role. You will be responsible for day to day management of the team and for defining roles and responsibilities. You will develop your team through sharing information effectively, coaching and communicating a clear vision to ensure that your staff are productive, engaged and motivated to deliver the area's aims. This will include setting clear goals and smart stretching objectives that are aligned to those of the team, division and directorate. You will also be responsible for managing all staff-related matters that may arise including performance, absence and sickness. Number of direct reports: TBC dependent on candidate (likely 1-2) Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme . If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application. Salary and Benefits Information We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. Leeds salary £65,440 - £73,620 per annum In addition, we also offer a comprehensive benefits package as detailed below: * Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time. * A discretionary performance award based on a current award pool. * An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. * 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits. * Private medical insurance and income protection. This role closes at 23:59 on 4th June 2026. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice . The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis. The Application Process Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The assessment process will comprise of two interview stages. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.
Job Summary We are seeking a compassionate and dedicated Care Worker to join our team. The ideal candidate will provide high-quality care and support to individuals in various settings, including assisted living facilities, nursing homes, and private homes. This role requires a commitment to enhancing the quality of life for our clients through personalised care, companionship, and assistance with daily activities. Duties * Assist clients with personal care tasks such as bathing, dressing, and grooming. * Provide support with meal preparation and ensure proper nutrition for clients. * Administer medication as prescribed and monitor health conditions. * Offer companionship and engage clients in meaningful activities to promote mental well-being. * Assist with mobility and transfers, including heavy lifting when necessary. * Implement behaviour management strategies for clients with dementia or Alzheimer's care needs. * Maintain a clean and safe environment for clients, ensuring hygiene standards are met. * Document care provided and report any changes in client condition to the supervising nurse or manager. * Drive clients to appointments or social outings as required. Requirements * Previous experience in caregiving, senior care, or home care is highly desirable. * Knowledge of patient care practices, including first aid and medication administration. * Experience in nursing home settings or hospice care is an advantage. * Familiarity with Alzheimer’s and dementia care techniques is beneficial. * Strong interpersonal skills with the ability to communicate effectively with clients and their families. * A valid driving licence is preferred for transporting clients. * Ability to perform heavy lifting as needed while assisting clients. * A caring attitude with a genuine desire to help others improve their quality of life. If you are passionate about providing exceptional care and making a positive impact in the lives of others, we encourage you to apply for this rewarding position as a Care Worker. Job Types: Full-time, Part-time, Permanent, Freelance Pay: £12.21-£16.75 per hour Benefits: * Flexitime * On-site parking * Referral programme Ability to commute/relocate: * Leeds LS11: reliably commute or plan to relocate before starting work (preferred) Application question(s): * Full UK driving licnese Experience: * care work: 1 year (preferred) Work Location: In person
PRINCIPAL DUTIES \& AREAS OF RESPONSIBILITY Clinical Duties To be professionally and legally accountable for all aspect of own work, including the management of patients in your care. Routinely undertakes assessment of both in-patients and out-patients prior to a range of Cardiological Investigations and uses own discretion in order to ensure the patient is suitable for the investigation. Gives lead specialist advice during highly complex situations where analytical judgement is required to all other members of the multi-disciplinary team including consultant physicians. Carries out all aspects of clinical work as approved by their Line Manager. Lead Specialist in own clinical field. Implements change in own specialist area based on own experience and evidence-based practice. Works within and towards national guidelines and directives, e.g., BSE guidelines. Works as an autonomous practitioner within established departmental policies and those recognised by international organisations. Communicates with all members of the multidisciplinary team to ensure the best possible care for patients, including: negotiating, reassurance, empathy, and persuasiveness. Communicates sensitive information about routine and complex cardiac investigations to patients and relatives/carers and those with learning and/or physical disabilities. Calibrates and manipulates a wide range of complex, expensive, technical equipment which process, create, update and store information. Performs / provides factual reports on a number of the following investigations on a region-wide range of Cardiac and Medical patients including acutely ill patients and elderly patients and those with a range of physical and learning disabilities: - Transthoracic Echocardiography (TTE) - 3D/4D Echocardiography - Strain/speckle Echocardiography - Bubble Contrast Echocardiography - Left Ventricular Opacification Echocardiography (LVO) - Cardiac Resynchronisation Therapy (CRT) - Physiologist Led Stress Testing - Sonographer Led Valve Clinic - Support for Transoesophageal Echocardiography - Support for Interventional Cardiology Reports equipment faults in accordance with departmental policy. Demonstrates personal duty of care for safe use of expensive and highly complex equipment. Is responsible for ensuring that others are fully trained in the safe use of such equipment within their specialist area. Responsible for maintenance of stock levels by ordering from pre-agreed tender schedules and by seeking new resources as service demands change. Responsible for day-to-day security of expensive equipment, e.g., portable ultrasound machines, TOE probes. Professional Responsible for maintaining own technical competencies in clinical areas. Responsible for reporting clinical incidents and adverse events to the Service Manager, e.g., ultrasound probe heating / Datix. Maintain state registration. Responsible for formal mentorship and coordination of training for designated staff in training within own specialist area. Provides highly specialist training on a day-to-day basis for doctors and cardiac physiologists. Be an active member of the in-service training programme by attendance at, and participation in, in-service training programmes, tutorials, individual training sessions, external courses and peer review. Undertakes Continuing Professional Development (CPD) in accordance with Personal Development Plan (PDP) as developed with Line Manager. Attends and participates in departmental staff meetings. Maintains and develops current knowledge of evidence-based practice in each clinical area. Responsible for the implementation and evaluation of capital and consumable equipment prior to purchase to ensure the equipment fulfils both service requirements and budget restrictions. Frequently undertakes collection of data for use in audit, research projects and equipment testing. Regularly undertakes clinical trials involving new and emerging technologies. Regularly provides training in Highly Specialist Cardiological techniques to staff members including specialist physiologists and medical staff. Collaborates with the Service Manager towards changes that may impact the wider service provision. Organisational Ability to prioritise and organise the clinical caseload within a designated area of Cardiology. Includes planning and organisation of expected and acute workload and deployment of more junior staff within that area. Accountable for the delivery and day to day management of the delegated area of responsibility within their speciality. Effort Required to exert moderate physical effort. Frequent transferring of patients and equipment on both trolleys and wheelchairs. Prolonged MSK activity whilst performing ultrasound scans. Is forced to deal with confrontation from industry representatives who can be demanding and intrusive. There is a frequent requirement for prolonged periods of concentration. Occasional requirements for both prolonged and highly intense levels of concentration. Frequently interrupted during clinical work to give highly specialist advice to peers, physicians and takes urgent calls from other sources, e.g., staff at other hospitals within the region whom are seeking urgent advice. Exposure to highly distressing situations, e.g., cardiac arrhythmias, anaphylaxis, respiratory and cardiac arrest. To comply with the Trusts manual handling policy at all times. Frequent exposure to unpleasant working conditions on a regular daily basis e.g.: bodily fluids including blood, sputum, vomit, urine, fleas and lice. Occasional exposure to highly emotional situation away from own clinical area, e.g., having to perform echocardiography as part of assessment for organ retrieval. Occasional exposure to verbal and physical aggression. Frequently deals sensitively with patients who have high levels of anxiety and aggression caused by pain, dementia or limited mobility.
PRINCIPAL DUTIES \& AREAS OF RESPONSIBILITY Clinical Duties To be professionally and legally accountable for all aspect of own work, including the management of patients in your care. Routinely undertakes assessment of both in-patients and out-patients prior to a range of Cardiological Investigations and uses own discretion in order to ensure the patient is suitable for the investigation. Gives lead specialist advice during highly complex situations where analytical judgement is required to all other members of the multi-disciplinary team including consultant physicians. Carries out all aspects of clinical work as approved by their Line Manager. Lead Specialist in own clinical field. Implements change in own specialist area based on own experience and evidence-based practice. Works within and towards national guidelines and directives, e.g., BSE guidelines. Works as an autonomous practitioner within established departmental policies and those recognised by international organisations. Communicates with all members of the multidisciplinary team to ensure the best possible care for patients, including: negotiating, reassurance, empathy, and persuasiveness. Communicates sensitive information about routine and complex cardiac investigations to patients and relatives/carers and those with learning and/or physical disabilities. Calibrates and manipulates a wide range of complex, expensive, technical equipment which process, create, update and store information. Performs / provides factual reports on a number of the following investigations on a region-wide range of Cardiac and Medical patients including acutely ill patients and elderly patients and those with a range of physical and learning disabilities: - Transthoracic Echocardiography (TTE) - 3D/4D Echocardiography - Strain/speckle Echocardiography - Bubble Contrast Echocardiography - Left Ventricular Opacification Echocardiography (LVO) - Cardiac Resynchronisation Therapy (CRT) - Physiologist Led Stress Testing - Sonographer Led Valve Clinic - Support for Transoesophageal Echocardiography - Support for Interventional Cardiology Reports equipment faults in accordance with departmental policy. Demonstrates personal duty of care for safe use of expensive and highly complex equipment. Is responsible for ensuring that others are fully trained in the safe use of such equipment within their specialist area. Responsible for maintenance of stock levels by ordering from pre-agreed tender schedules and by seeking new resources as service demands change. Responsible for day-to-day security of expensive equipment, e.g., portable ultrasound machines, TOE probes. Professional Responsible for maintaining own technical competencies in clinical areas. Responsible for reporting clinical incidents and adverse events to the Service Manager, e.g., ultrasound probe heating / Datix. Maintain state registration. Responsible for formal mentorship and coordination of training for designated staff in training within own specialist area. Provides highly specialist training on a day-to-day basis for doctors and cardiac physiologists. Be an active member of the in-service training programme by attendance at, and participation in, in-service training programmes, tutorials, individual training sessions, external courses and peer review. Undertakes Continuing Professional Development (CPD) in accordance with Personal Development Plan (PDP) as developed with Line Manager. Attends and participates in departmental staff meetings. Maintains and develops current knowledge of evidence-based practice in each clinical area. Responsible for the implementation and evaluation of capital and consumable equipment prior to purchase to ensure the equipment fulfils both service requirements and budget restrictions. Frequently undertakes collection of data for use in audit, research projects and equipment testing. Regularly undertakes clinical trials involving new and emerging technologies. Regularly provides training in Highly Specialist Cardiological techniques to staff members including specialist physiologists and medical staff. Collaborates with the Service Manager towards changes that may impact the wider service provision. Organisational Ability to prioritise and organise the clinical caseload within a designated area of Cardiology. Includes planning and organisation of expected and acute workload and deployment of more junior staff within that area. Accountable for the delivery and day to day management of the delegated area of responsibility within their speciality. Effort Required to exert moderate physical effort. Frequent transferring of patients and equipment on both trolleys and wheelchairs. Prolonged MSK activity whilst performing ultrasound scans. Is forced to deal with confrontation from industry representatives who can be demanding and intrusive. There is a frequent requirement for prolonged periods of concentration. Occasional requirements for both prolonged and highly intense levels of concentration. Frequently interrupted during clinical work to give highly specialist advice to peers, physicians and takes urgent calls from other sources, e.g., staff at other hospitals within the region whom are seeking urgent advice. Exposure to highly distressing situations, e.g., cardiac arrhythmias, anaphylaxis, respiratory and cardiac arrest. To comply with the Trusts manual handling policy at all times. Frequent exposure to unpleasant working conditions on a regular daily basis e.g.: bodily fluids including blood, sputum, vomit, urine, fleas and lice. Occasional exposure to highly emotional situation away from own clinical area, e.g., having to perform echocardiography as part of assessment for organ retrieval. Occasional exposure to verbal and physical aggression. Frequently deals sensitively with patients who have high levels of anxiety and aggression caused by pain, dementia or limited mobility.
Title: Client Cash Administrator Location: Hybrid – Leeds 3 days on site per week, 2 days remote Salary: From £27,300 Who we are: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers. For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs. We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights. Purpose of the role: We are recruiting for an Operations Administrator to join our Operations team. This Operations Administrator role is responsible for the effective processing of tasks within the Operations department, this includes but not exhaustive to Cash, Settlements, Customer Accounts, Pensions, Transfers, Reconciliations and Corporate Actions. Ensuring accurate adherence to the departments policies, procedures and regulatory responsibilities. This role will also include building good relationships with both internal departments and external stakeholders. Responsibilities will include providing the highest quality service to our customers and answering queries from the Customer Services department and dealing with email/phone queries from customers that relate to Operational processes. Requirements KEY RESPONSIBILITIES: Timely processing of tasks and queries, with a high degree of accuracy. Provide outstanding customer service to meet the requirements of both internal and external customers. Make customer contact via appropriate mediums to enable straight through processing, where appropriate. Adherence to the regulations that apply to the area that you are working in. Escalate identified risks and unresolved issues, providing accurate information to support the investigation. Ensure corrective or preventative actions are treated with priority. Continually and appropriately challenge policy, processes and procedures, recommending improvements to increase efficiency and improve quality. Be part of the departmental telephone query team to support all queries and requests from internal customers. Work as part of a team, supporting colleagues and promoting a positive work environment \& team spirit. Confident in delivering an efficient, consistent and high-quality service to our customers. Flexibility to move between tasks as business needs require. Maintain the organisation’s first line of defence by ensuring adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance. Make informed risk decisions and effectively and credibly debate and challenge management recommendations within your role in line with the approved Risk Management Framework. Support the team with ensuring departmental procedures are up to date. Use the Training \& Competence scheme to maintain the appropriate knowledge, skills and expertise to carry out your role. Provide Management Information, as and when required. Provide support as needed, in order to assist in delivering team objectives. SKILLS \& EXPERIENCE REQUIRED: Detailed knowledge of departmental processes and purpose. Detailed understanding of internal systems used within the department and how they impact the client journey. Ability to use initiative and problem-solving skills to creatively resolve issues and find solutions. Advanced communication skills – ability to build rapport with colleagues, customers and 3rd parties as required, across all communication channels. Sharing information in a clear and professional manner. Advanced enthusiasm and willingness to learn new tasks and pass on this knowledge through training, coaching and mentoring. Demonstrate the ability to prioritise and manage own workload in accordance with assigned priorities. Ability to adapt to a changing regulatory environment. Demonstrate flexibility, to move between different tasks and at short notice to support business requirements. Advanced ability to deal with high volumes of processing work and stay calm under pressure. Display emotional resilience when handling difficult situations, whilst always maintaining a high level of accuracy. Ability to think holistically and creatively in delivering operational change in line with a defined strategy/ vision. Knowledge of the business objectives, products and processes and consistently demonstrate ii values. High degree of PC literacy – navigate a broad range of internal systems, advanced knowledge of MS Office applications. Knowledge of the Financial Services Sector – specifically Wealth Management. Knowledge of the regulatory and legislative environment and associated risks that require managing. Understand FCA rules in particular CASS rules and the principles of Treating Customers Fairly. Understand the regulatory environment and associated risks that require managing. Knowledge of the Financial Services Sector – specifically Wealth Management. Use the Training \& Competence scheme, to maintain the appropriate knowledge, skills and expertise to carry out the role competently, including the timely completion of all mandatory and recommended training. Minimum of 2 years’ experience working within an administration environment. Benefits Group Personal Pension Plan – 8% employer contribution and 4% employee contribution Life Assurance and Group Income Protection Private Medical Insurance – Provided by Bupa 25 Days Annual Leave, plus bank holidays Staff Discounts on our investment products Personal \& Well-being Fund – Supporting your physical and mental wellness Retail Discounts – Savings at a wide range of high street and online retailers * Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful. interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive.
Leeds, London Financial Services Full Time Permanent Overview of Firm PKF Littlejohn is one of the leading challenger firms in the UK with offices in London, Leeds and Manchester. We are also an active member of PKF Global, an international network of legally independent accounting firms that gives us an on the ground presence in 150 countries around the world with access to more than 20,000 people across 440 offices globally. We provide a full range of audit, accountancy, tax and advisory services, and are experts at simplifying complexity. We are particularly well-known for working with complex clients with challenging issues in fast-moving and highly technical areas, such as the insurance industry, the global capital markets and the not for profit sector. Our aim is to understand people, the organisations they run, and what matters to them, so we can simplify complexity and help them achieve their ambitions. . Introduction to the Division Financial Services Our leading financial services practice supports clients across the industry, including wealth and asset management, private equity, insurance, consumer credit and payment services. We have been a trusted adviser to the UK insurance industry for over 150 years and have one of the largest and most experienced teams of insurance experts within the accountancy profession. Established initially as a Lloyd’s practice, our clients now span the entire insurance market – from Lloyd’s syndicates and managing agents to insurance companies, brokers and MGAs. We have one of the largest financial service audit teams outside of the Big 4 with over 100 audit partners and staff dedicated to supporting the sector. We offer relevant and practical advice to guide and enable our clients to maintain rigorous controls, manage risks and achieve business growth. We act for many platform-based businesses, including wealth, funds and investment management companies. Our clients include listed businesses and those backed by private equity. . Responsibilities Purpose and aim of the role The actuarial team acts as technical experts to the Financial Services team and other PKF firms in our network. We are looking for a nearly qualified actuary with strong communication and technical skills to support our significant business growth. You will be involved in a variety of client assignments and work closely with other experts in the division. The actuarial team’s work includes external and internal audits, reserve reviews, Solvency II actuarial reporting, IFRS 17 transition assessments, capital calculations and merger and acquisition due diligence analysis. Our clients include London Market underwriters, Syndicates at Lloyd’s, P\&I clubs, captive insurers and other insurance and reinsurance entities underwriting commercial and personal lines business based in the UK and across Europe. You will be able to increase your actuarial technical knowledge and experience and be involved with assessing and proposing recommendations/solutions. This role will also offer the candidate the opportunity to grow and play a key part with supporting the development of the in-house team capabilities. Job Duties and Responsibilities Managing multi-disciplinary client engagement teams to deliver high quality actuarial work as part of external audit assignments Reserving for clients in personal lines as well as the Lloyd’s / London Market, including for Lloyd’s Statements of Actuarial Opinion and Solvency II Technical Provisions Calculating SCRs using the Standard Formula approach Other ad hoc work across reserving, capital modelling and pricing including advisory assignments, internal audits and due diligence Coaching of junior analysts and performing technical accuracy checks for other team members Building and maintaining strong relationships with both new and existing clients as well as within PKF, including with international PKF network firms Assist with developing the library of resources to support actuarial work, sharing knowledge and experience and contributing to the development of the team Supporting senior management efforts to cultivate and maintain target client relationships, including assisting with proposals and the development of sales materials Creation and contribution to high quality thought leadership through written publications, training events, client seminars and conferences Professional Qualification Be committed to achieving or have recently achieved the Fellowship accreditation Person Specification Personal attributes Strong analytical skills Critical thinker Ability to generate workable solutions to problems Takes responsibility Good attention to detail Completes work to a high standard of accuracy Completes tasks on time Uses initiative Able to cope with the pressure of high and varying workloads Willing to take and ask for advice Flexible in approach to work Good written skills to produce quality documentation Able to communicate effectively and keep others informed Strong coaching skills to develop the capabilities of junior team members Strong project and people management skills, and an ability to structure task allocations around critical goals Experience and Technical Knowledge Previous UK general insurance experience in reserving Experience in capital modelling and/or pricing would also be beneficial Nearly/newly qualified Actuary making good progress through the actuarial exams Experience with using reserving and/or capital modelling software tools Proficient in using Microsoft Office applications such as Excel, Word and PowerPoint Previous consulting experience is helpful but not essential #LI-TD1 Benefits ------------ Life assurance Permanent health insurance Private medical Hybrid / flexible working Enhanced sick leave Enhanced annual leave Salary sacrifice options Enhanced pension matching contributions Season ticket loan Sabbaticals Secondments Professional subscriptions Dress down policy
At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for an experienced Data Scientist to join our Analytics team to scale our Game Security and Trust \& Safety capabilities. In this role, you'll develop sophisticated detection systems, establish community safety metrics, and leverage advanced analytics to protect our player communities through data visualization, anomaly detection, supervised learning, and community health measurement. This is a full-time, permanent and in-office position based in Rockstar's unique game development studio in the heart of Leeds, England. #### WHAT WE DO Partner with Trust \& Safety and Game Security teams to conduct high-impact projects that shape player safety policies, inform strategy, and ensure regulatory compliance (GDPR, DSA, OSA). Develop detection systems, advanced analytics models (graph analytics, NLP), and scalable machine learning applications protecting millions of players. #### RESPONSIBILITIES Drive complex investigations and data-driven strategies addressing cheating, griefing, toxicity, and harassment at scale. Develop and automate detection solutions for cheats, exploits, and violations with Game Security team. Serve as subject matter expert on Trust \& Safety metrics, regulatory compliance, and transparency reporting. Design sophisticated detection systems balancing player safety with user experience using rule-based and ML approaches. Translate complex analytical findings into actionable insights for technical and non-technical audiences, including executives. Establish and monitor Trust \& Safety and Anti-Cheat KPIs with dashboards enabling data-driven decisions. Mentor junior team members and advance analytical best practices. #### REQUIREMENTS Bachelor's in STEM field (Computer Science, Data Science, Statistics, Mathematics); advanced degree preferred. 5+ years in data science/analytics with expertise in Security, Anti-Cheat, Trust \& Safety, or related domains. Strong SQL proficiency with large-scale databases. Advanced Python, PySpark, and data science tools (numpy, pandas, scikit-learn) in cloud production environments. Required expertise in one: graph analytics for coordinated behavior, NLP for content moderation/toxicity, or network analysis for community safety. Experience with Trust \& Safety metrics, transparency reporting, and regulatory frameworks (GDPR, DSA, OSA). Exceptional communication and stakeholder management skills with ability to influence executive strategy. Expert data storytelling—translating sophisticated analytics into clear narratives driving policy decisions. Strategic thinking balancing player safety, user experience, and business objectives. Passion for creating safe, inclusive gaming communities. #### PLUSES Please note that these are desirable skills and are not required to apply for the position. Trust \& Safety and/or Anti-Cheat experience at gaming, social media, or UGC platforms. Real-time detection systems and streaming analytics experience. Advanced ML Techniques (Transformers, LLMs, GenAI) for content moderation. Graph analytics for coordinated behavior detection. Published research or thought leadership in Trust \& Safety, content moderation, or online community safety. Experience with big data technologies (PySpark) and cloud platforms (AWS, GCP, Azure, Databricks). Multilingual capabilities or experience with non-English content moderation challenges. #### HOW TO APPLY Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process. Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar's reasonable accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process. If you've got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category. #LI-SD1
Details ----------- ### Reference number 446464 ### Salary £44,447 - £51,762 A Civil Service Pension with an employer contribution of 28.97% GBP ### Job grade Senior Executive Officer### Contract type Permanent### Business area DWP - Digital### Type of role Analytical Architecture and Data Digital Information Technology### Working pattern Flexible working, Full-time, Job share, Part-time### Number of jobs available 3 Contents ------------ Location About the job Benefits Things you need to know Apply and further information Location ------------ These roles may be located in one of the following locations; Leeds, Manchester or Sheffield. Please find further information on the Corporate hub locations here.About the job ----------------- ### Job summary Do you thrive on turning complex user‑journey data into clear, actionable insight, and want the chance to shape how more than 20 million people experience vital UK public services? Do you want to work in a place where your dashboards, KPIs and data storytelling dont just inform decisions, but directly improve outcomes for citizens at the moments they need support most? At DWP Digital, we design and develop user-friendly digital services that enable millions of people to access the help, advice, and financial support they need. Almost everyone in the UK relies on our digital services at some point in their lives. Our digital performance analyst community works across DWP to gain insight on how our services are used and how well our systems perform. The primary focus of this role is to implement and optimise tagging strategies to enhance the visibility of service interactions and user journeys, as well as to understand how data is being captured and utilised across service lines to measure performance. As a Performance Analyst, in Digital Channels you will design, implement and optimise tagging strategies that improve the visibility of service interactions and user journeys. You will work closely with product teams to enabling accurate performance measurement and generate actionable insights, that will improve outcomes for end users. Digital Channels drives and enables the modernisation of DWPs customer contact, helping customers communicate with our Department via the most appropriate channel. We design, deliver and support shared digital capabilities that improve how customers and colleagues interact with DWP services. We focus on creating consistent, modern, joined‑up digital experiences. We run some of the UKs largest 'Live Services' including the telephony, bulk printing and the scanning and indexing of all incoming letters and forms. It is hugely impactful role, which touches nearly every point of contact we have for over 20 million customers. ### Job description Performance Analysts in DWP Digital support iterative design of services by analysing of a wide range of datasets and collaborating with User Researchers, Business Analysts and Data Scientists to create a holistic understanding of our systems, business and users. You will be responsible for carrying out analysis and providing insights against the measures you have developed. Encouraging digital teams to always design and build with measurement and the value to the citizen in mind. Nurturing a user needs measurement culture in the teams you work with. You will need to: Conduct analysis by developing and working with performance measurement frameworks, KPIs, goals, user needs and benefits. Collaborate closely with digital teams that build services for our citizens. You will develop measures from a variety of data sources that support teams to prove the value they add and ensure they meet the Governments Digital by Default Service Standard. Create dashboards for stakeholders using Looker Studio and PowerBI. Regularly use SQL in Google BigQuery (including writing custom code to do calculations and join multiple datasets for analysis and to feed dashboards) to deliver analysis back to teams. Help create a thriving community of performance analysts, by working with the team to create common standards and ways of working. This is a key role, where a variety of stakeholders will depend on you to deliver accurate and actionable insights, to drive the focus and centralise the user in everything that we do. ### Person specification When giving details in your employment history you should highlight your experience in line with essential criteria below: Technical Requirements: proficiency in Google Analytics, Looker Studio and Google Big Query. Proficiency in SQL (including writing custom code to do calculations and join multiple datasets for analysis and to feed dashboards). Performance Measurement: lead the development of performance measurement frameworks including Key Performance Indicators (KPIs). Demonstrate a deep understanding of business goals and can turn these into tangible performance measures. Communicating Analysis and Insight: choose the appropriate medium to communicate findings. Shape and share communications relevant to the audience. Present analysis and visualisations in clear ways to both specialist and non-specialist audiences, with support. Give tactical recommendations based on your analysis and insight to inform decision making. Working Together: encourages joined up team work within own team and across other groups. Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources and support. Invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another. User Centred Analysis: uses quantitative and qualitative data about users to turn user focus into outcomes. Delivers analysis and information that addresses stakeholder needs and provides recommendations. Effectively collaborate with user researchers and other user-focused professions. Guides others on approaches to understand user stories. If you would like to learn more about the role, please contact mark.harbottle@dwp.gov.uk. ### Technical skills We'll assess you against these technical skills during the selection process: Performance Measurement Communicating Analysis and Insight SQL Tooling User Centred Analysis Working Together We only ask for evidence of these technical skills on your application form: Performance Measurement Communicating Analysis and Insight SQL Tooling Benefits ------------ Alongside your salary of £44,447, Department for Work and Pensions contributes £12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We also have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. Hybrid Working This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Salary Information Pay for this role is from £44,447 to £51,762. The maximum salary for the grade is £46,547, however a Digital Allowance of up to £5,215 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed. Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview. Existing Civil Servants who secure a new role on lateral transfer will maintain their current salary. Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase in salary, whichever is greater. Things you need to know --------------------------- ### Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details This vacancy is using Success Profiles , and will assess your Experience and Technical skills.Stage 1: Application Your application will consist of three parts: 1. A Personal Details application form. 2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided. When giving details in your employment history you should highlight your experience relevant to this role. 3. Technical statements (up to 250 words each). These include: [Lead technical statement] Performance Management - Please tell us about a time where you have worked with a team creating a service or product. What methods did you use to create KPIs to measure success? Communicating Analysis and Insight - Please tell us about a time where you have produced a complex piece of analysis. What question did it answer, and how did you ensure your stakeholders understood? SQL Tooling - The coding software we use involves a processing cost to the department. Can you tell us what steps can be taken to make SQL queries more efficient and/or run at a lower cost? Ensure that all examples provided in your statements are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statements, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide. The sift panel will use the information in your employment history and technical statements to assess your experience, skills and knowledge against the essential criteria above. An initial sift will be conducted using the lead technical statement stated above. Candidates who pass the initial sift will progress to a full sift. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. Important information You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form. Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered. If your employment history or technical statements contains any personal details your application will be withdrawn. Stage 2: Face to Face Interview If youre successful at sift stage you will be invited to an in-person interview at either the Leeds, Manchester or Sheffield Digital hub offices. There, you will be assessed against the following Technical Skills: Performance Measurement - lead the development of performance measurement frameworks including Key Performance Indicators (KPIs). Demonstrate a deep understanding of business goals and can turn these into tangible performance measures User Centred Analysis - uses quantitative and qualitative data about users to turn user focus into outcomes. Delivers analysis and information that addresses stakeholder needs and provides recommendations. Effectively collaborate with user researchers and other user-focused professions. Guides others on approaches to understand user stories Communicating Analysis and Insight - chooses the appropriate medium to communicate findings. Shape and share communications relevant to the audience. Present analysis and visualisations in clear ways to both specialist and non-specialist audiences, with support. Gives tactical recommendations based on your analysis and insight to inform decision making Working Together - Encourages joined up team work within own team and across other groups. Establishes professional relationships with a range of stakeholders. Collaborates with these to share information, resources and support. Invests time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another. You will be asked to do a 10-minute presentation on Communicating Analysis and Insight. For the presentation, we will be sending out an example iteration for the candidate to measure and present back to the panel. We will be giving 3 example changes the service team have made, and tables of data to measure the changes against. The candidate will need to: choose the right success measures for each iteration, analyse from the data provided, present back recommendations, and Suggest any improvements or missing data. The use of visual aids such as PowerPoint is encouraged. Further details will be provided to candidates invited to interview. Interviews will take place from mid March 2026. The interview dates are confirmed as follows: Tuesday 17th March - Leeds Wednesday 18th March - Sheffield Monday 23rd March - Manchester Further Information: Find out more about Working for DWP If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. A reserve list may be held for a period of 6 months from which further appointments can be made. All successful candidates and those placed on reserve will be posted in merit list order by location. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Feedback will only be provided if you attend an interview or assessment.### Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.### Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements ### Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.### Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .Apply and further information --------------------------------- This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.### Contact point for applicants #### Job contact : Name : Mark Harbottle Email : mark.harbottle@dwp.gov.uk #### Recruitment team Email : DigitalRecruitment.grs@cabinetoffice.gov.uk ### Further information Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: https://careers.dwp.gov.uk/how-we-recruit/.
Mission Statement \& Summary NewDay is one of the UK's leading digital consumer finance providers. We're on a mission to help people move forward with credit, supporting over 6 million customers every day! You may have heard of our own brand credit cards like Aqua, Marbles or Bip, or our co-branded retail credit cards with John Lewis \& Partners, Argos and AO . In this role, you'll have the opportunity to join a fast-moving business where you'll see the entire credit lifecycle end-to-end. You'll gain cradle-to-grave exposure, from first point ‑ of ‑ contact lending decisions through to collections strategy, whilst working closely with teams across the business to understand and present the 'why' behind decisions. How you'll contribute This role will primarily support the migration of our analytics data from the current offshore setup into our in ‑ house platform Reconciliation and validation of migrated data to ensure accuracy, completeness, and consistency with existing outputs Assessing and managing the impact on downstream reporting, ensuring BAU MI continues without disruption Ensuring strong governance, documentation, and auditability, including being able to articulate why the migrated data can be trusted We're looking for these essential skills Proficiency with Python and/or SQL for data manipulation and analysis Strong skills in Microsoft Excel, Power point and PowerBI Analytical and critical-thinking abilities Experience in presenting insights through clear data visualisation and communication Attention to detail and accuracy focused It’s a plus if you also have these skills Experience working in a Credit risk environment Experience within a regulated financial services organisation What's in it for you? At NewDay, it's really important to us to offer flexible ways of working, whilst appreciating the vayeslue of face-to-face collaboration. This role is hybrid, with an expectation that you’ll work from our KX office 2 - 3 days per week . You'll also get: 26 days holiday, rising to 30 with service A holiday buy scheme (up to 5 extra days) Double matched pension, with up to 14% from NewDay Generous annual performance bonuses Private medical insurance with Bupa, including mental health support and cancer care 26 weeks paid maternity, adoption and shared parental leave Free breakfast and lunch in the office every day, provided by our in-house chefs …and more, which you can explore here ! Externally this role could be known as Credit Risk Analyst, Credit Analyst, Financial Risk Analyst, Business Analyst At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you. We work with Textio to make our job design and hiring inclusive. Permanent At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you. We work with Textio to make our job design and hiring inclusive. Permanent
Details ----------- ### Reference number 445816 ### Salary £45,544 - £49,523 A Civil Service Pension with an employer contribution of 28.97% GBP ### Job grade Senior Executive Officer### Contract type Permanent### Business area HMRC - CCG - Risk \& Intelligence Services### Type of role Digital### Working pattern Flexible working, Full-time, Job share, Part-time### Number of jobs available 1 Contents ------------ Location About the job Benefits Things you need to know Apply and further information Location ------------ Belfast Regional Centre - Erskine House Leeds Regional Centre - Wellington PlaceAbout the job ----------------- ### Job summary Discover what its like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. We are looking to recruit a Senior Business Analyst within the Digitisation of Data Gathering Team (DoDG) team. DoDG plays a vital role within the newly established RIS Data and Risking Services (DRS) deputy directorate. DoDG delivers analytical, digital, automation and operational improvements that strengthen HMRCs ability to detect non‑compliance, target risk and improve case outcomes. You will lead end‑to‑end business analysis across DoDG programmes involving data exploitation, process optimisation, automation, and integration with operational and intelligence systems. The role requires someone who can: Analyse complex business problems across data, risk, and operational processes. Identify automation opportunities by examining workflows, pain points and manual tasks. Translate business needs into clear, testable requirements and solution options. Act as a bridge between business units, analysts, developers, architects and operational teams. Support agile, iterative delivery across multidisciplinary teams. You will play a critical role in shaping how DoDG modernises targeting, risk assessment, data flows and automation capability. This is a high‑impact role contributing directly to compliance outcomes and revenue protection. ### Job description Key Responsibilities Lead end-to-end business analysis for automation. Identify automation opportunities by analysing business processes and workflows. Collaborate with stakeholders to elicit, document and validate automation and business requirements. Work with developers and architects to translate business needs into technical solutions, ensuring alignment with data models, architecture and operational constraints. Act as a bridge between DRS operational teams, business units and technical teams. Lead requirements engineering: functional/non‑functional requirements, acceptance criteria, traceability, change control. Conduct business process, workflow and data modelling data flows. Facilitate workshops, interviews, playback sessions and cross‑RIS/DRS stakeholder engagement. Produce BA artefacts (user stories, process maps, data flows, options assessments, risk/impact analysis). Support user acceptance testing and delivery assurance ensuring requirements are testable and met. Work in agile project environments and guide teams on iterative delivery. ### Person specification A Senior BA who drives analytical, operational and digital change; balances business needs with technical constraints; influences stakeholders with clarity and evidence. Strong analytical mindset to identify root causes and propose effective solutions. Able to operate across operational, data and technical domains, simplifying complexity. Clear communicator able to translate between business, data, and technical language. Essential Criteria: To be considered for this role, your application must demonstrate all the following Demonstrable knowledge and experience of using the NICE platform for automation solution plus JIRA and Confluence. Proven experience in requirements gathering, documentation, and validation with stakeholders and ability to translate business needs into actionable technical specifications. Demonstrated ability to analyse business processes and workflows to identify automation opportunities. Skilled in stakeholder engagement and acting as a bridge between business and technical teams. Good understanding of robotic process automation (RPA) development and deployment principles. Strong analytical and problem-solving skills to identify root causes and propose effective solutions. Desirable Criteria: Experience of automation programmes. Experience as a Business Analyst in an automation environment. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRCs Moves Adjustment Payment guidance. Benefits ------------ Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what its really like to work for HMRChear from our insiders or visit Thinking of joining the Civil Service Things you need to know --------------------------- ### Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and experiences up to your last 3 roles. Please detail how you meet the Job Description/Person Specification. Provide a summary of what you delivered and any key achievements within each role. Please do not exceed more than 500 words for the CV section. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift At sift your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed to explore in detail what you are capable of. Experience: you will be asked specific questions to assess your experience in a particular aspect of the role. An example of a typical Experience question is If appointed, what would be your priorities within your first 6-months in post? (generic example only, not tailored to this role). Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk Use the subject line to insert appropriate wording for example Please re-open my application [insert vacancy ref] \& vacancy closing date [insert date]. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet. How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. Youll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services. Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles if this applies to you, well let you know via your Civil Service Jobs account. Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Hybrid working at HMRC HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. Additional Security Information Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time. Important information for existing HMRC contractual homeworkers: This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the location preferences section that you can travel to. Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. Questions relating to an individual application must be emailed as detailed later in this advert. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants will join on the minimum of the pay band. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK. Feedback will only be provided if you attend an interview or assessment.### Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks.### Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements ### Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.### Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .Apply and further information --------------------------------- This vacancy is part of the Great Place to Work for Veterans initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.### Contact point for applicants #### Job contact : Name : RIS Recruitment Service BAU POD 3 (RIS) Email : risrecruitmentservicebaupod3@hmrc.gov.uk #### Recruitment team Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk ### Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
Mission Statement \& Summary NewDay is one of the UK's leading digital consumer finance providers. We're on a mission to help people move forward with credit, supporting over 6 million customers every day! You may have heard of our own brand credit cards like Aqua, Marbles or Bip, or our co-branded retail credit cards with John Lewis \& Partners, Argos and AO . In this role, you'll have the opportunity to join a fast-moving business where you'll see the entire credit lifecycle end-to-end. You'll gain cradle-to-grave exposure, from first point ‑ of ‑ contact lending decisions through to collections strategy, whilst working closely with teams across the business to understand and present the 'why' behind decisions. How you'll contribute This role will primarily support the migration of our analytics data from the current offshore setup into our in ‑ house platform Reconciliation and validation of migrated data to ensure accuracy, completeness, and consistency with existing outputs Assessing and managing the impact on downstream reporting, ensuring BAU MI continues without disruption Ensuring strong governance, documentation, and auditability, including being able to articulate why the migrated data can be trusted We're looking for these essential skills Proficiency with Python and/or SQL for data manipulation and analysis Strong skills in Microsoft Excel, Power point and PowerBI Analytical and critical-thinking abilities Experience in presenting insights through clear data visualisation and communication Attention to detail and accuracy focused It’s a plus if you also have these skills Experience working in a Credit risk environment Experience within a regulated financial services organisation What's in it for you? At NewDay, it's really important to us to offer flexible ways of working, whilst appreciating the vayeslue of face-to-face collaboration. This role is hybrid, with an expectation that you’ll work from our KX office 2 - 3 days per week . You'll also get: 26 days holiday, rising to 30 with service A holiday buy scheme (up to 5 extra days) Double matched pension, with up to 14% from NewDay Generous annual performance bonuses Private medical insurance with Bupa, including mental health support and cancer care 26 weeks paid maternity, adoption and shared parental leave Free breakfast and lunch in the office every day, provided by our in-house chefs …and more, which you can explore here ! Externally this role could be known as Credit Risk Analyst, Credit Analyst, Financial Risk Analyst, Business Analyst At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you. We work with Textio to make our job design and hiring inclusive. Permanent At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you. We work with Textio to make our job design and hiring inclusive. Permanent
Details ----------- ### Reference number 445816 ### Salary £45,544 - £49,523 A Civil Service Pension with an employer contribution of 28.97% GBP ### Job grade Senior Executive Officer### Contract type Permanent### Business area HMRC - CCG - Risk \& Intelligence Services### Type of role Digital### Working pattern Flexible working, Full-time, Job share, Part-time### Number of jobs available 1 Contents ------------ Location About the job Benefits Things you need to know Apply and further information Location ------------ Belfast Regional Centre - Erskine House Leeds Regional Centre - Wellington PlaceAbout the job ----------------- ### Job summary Discover what its like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. We are looking to recruit a Senior Business Analyst within the Digitisation of Data Gathering Team (DoDG) team. DoDG plays a vital role within the newly established RIS Data and Risking Services (DRS) deputy directorate. DoDG delivers analytical, digital, automation and operational improvements that strengthen HMRCs ability to detect non‑compliance, target risk and improve case outcomes. You will lead end‑to‑end business analysis across DoDG programmes involving data exploitation, process optimisation, automation, and integration with operational and intelligence systems. The role requires someone who can: Analyse complex business problems across data, risk, and operational processes. Identify automation opportunities by examining workflows, pain points and manual tasks. Translate business needs into clear, testable requirements and solution options. Act as a bridge between business units, analysts, developers, architects and operational teams. Support agile, iterative delivery across multidisciplinary teams. You will play a critical role in shaping how DoDG modernises targeting, risk assessment, data flows and automation capability. This is a high‑impact role contributing directly to compliance outcomes and revenue protection. ### Job description Key Responsibilities Lead end-to-end business analysis for automation. Identify automation opportunities by analysing business processes and workflows. Collaborate with stakeholders to elicit, document and validate automation and business requirements. Work with developers and architects to translate business needs into technical solutions, ensuring alignment with data models, architecture and operational constraints. Act as a bridge between DRS operational teams, business units and technical teams. Lead requirements engineering: functional/non‑functional requirements, acceptance criteria, traceability, change control. Conduct business process, workflow and data modelling data flows. Facilitate workshops, interviews, playback sessions and cross‑RIS/DRS stakeholder engagement. Produce BA artefacts (user stories, process maps, data flows, options assessments, risk/impact analysis). Support user acceptance testing and delivery assurance ensuring requirements are testable and met. Work in agile project environments and guide teams on iterative delivery. ### Person specification A Senior BA who drives analytical, operational and digital change; balances business needs with technical constraints; influences stakeholders with clarity and evidence. Strong analytical mindset to identify root causes and propose effective solutions. Able to operate across operational, data and technical domains, simplifying complexity. Clear communicator able to translate between business, data, and technical language. Essential Criteria: To be considered for this role, your application must demonstrate all the following Demonstrable knowledge and experience of using the NICE platform for automation solution plus JIRA and Confluence. Proven experience in requirements gathering, documentation, and validation with stakeholders and ability to translate business needs into actionable technical specifications. Demonstrated ability to analyse business processes and workflows to identify automation opportunities. Skilled in stakeholder engagement and acting as a bridge between business and technical teams. Good understanding of robotic process automation (RPA) development and deployment principles. Strong analytical and problem-solving skills to identify root causes and propose effective solutions. Desirable Criteria: Experience of automation programmes. Experience as a Business Analyst in an automation environment. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRCs Moves Adjustment Payment guidance. Benefits ------------ Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what its really like to work for HMRChear from our insiders or visit Thinking of joining the Civil Service Things you need to know --------------------------- ### Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and experiences up to your last 3 roles. Please detail how you meet the Job Description/Person Specification. Provide a summary of what you delivered and any key achievements within each role. Please do not exceed more than 500 words for the CV section. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift At sift your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed to explore in detail what you are capable of. Experience: you will be asked specific questions to assess your experience in a particular aspect of the role. An example of a typical Experience question is If appointed, what would be your priorities within your first 6-months in post? (generic example only, not tailored to this role). Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk Use the subject line to insert appropriate wording for example Please re-open my application [insert vacancy ref] \& vacancy closing date [insert date]. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet. How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. Youll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services. Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles if this applies to you, well let you know via your Civil Service Jobs account. Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Hybrid working at HMRC HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. Additional Security Information Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time. Important information for existing HMRC contractual homeworkers: This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the location preferences section that you can travel to. Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. Questions relating to an individual application must be emailed as detailed later in this advert. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants will join on the minimum of the pay band. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK. Feedback will only be provided if you attend an interview or assessment.### Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks.### Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements ### Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.### Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .Apply and further information --------------------------------- This vacancy is part of the Great Place to Work for Veterans initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.### Contact point for applicants #### Job contact : Name : RIS Recruitment Service BAU POD 3 (RIS) Email : risrecruitmentservicebaupod3@hmrc.gov.uk #### Recruitment team Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk ### Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
The Deputy General Manager is a senior leader within the CSU. Their purpose is to plan and organise a broad range of complex activities or programmes, and other targets as determined by the triumvirate team. These programmes of work require the formulation and adjustment of plans or strategies that impact across multiple services throughout the CSU and in other CSUs and organisations. The Deputy General Manager will support the General Manager, the Head of Nursing and the Clinical Director by providing a senior general management resource, capable of co-ordinating CSU-wide projects and initiatives, delivery of business, workforce and financial planning across the CSU as well as handling ad hoc issues delegated by the CSU triumvirate team. They will make judgements involving highly complex facts or situations, which require the analysis, interpretation and comparison of a range of options. The Urgent Care CSU functions as one of the more complex units in Leeds Teaching Hospitals NHS Trust and the CSU compasses Leeds General Infirmary Emergency Department, Paediatric Emergency Department, St James Hospital Emergency Department, Same Day Emergency Care service, Acute Medicine services, Remote Monitoring Virtual Ward, Primary Care Access Line and Bed Board services. The CSU employs over 800 WTE members of staffing ranging from medical, nursing, business \& other admin staff and AHPs. The CSU has an expenditure budget of £60 million and income budget of £74 million. Working to uphold The Leeds Way the post holder will: Be accountable for leading and managing the management teams of the CSU, developing and implementing local strategic plans and ensuring achievement of performance objectives. Work with the Triumvirate Team to provide operational business management and planning support across all specialties within the CSU in order that the CSU contributes its part to the Trusts ambition and contributes to the delivery of Trust objectives. Deputise for members of the CSU triumvirate team as appropriate. 3. ORGANISATIONAL CHART 4. PRINCIPAL DUTIES \& AREAS OF RESPONSIBILITY Financial and resource management Management of pay and non-pay budgets, ensuring a balanced financial position. Responsible for ensuring robust processes are in place to record and code activity within the CSU, ensuring income is received. Operationally manage the income and expenditure systems of the services including ensuring activity is recorded and day to day expenditure is managed. Lead the CSU Waste Reduction Programme. Support the Service and Business Managers in ensuring the CSU delivers a financial performance in line with the Trusts agreed financial plan and to actively explore and implement opportunities for cost improvement and waste reduction. Lead the management of the CSUs provider to provider service contracts, ensuring that activity is reported in a timely and accurate way, that systems are in place to record service performance, that contract variations are appropriately documented and authorised and that payments are signed off. Provide regular reports to the CSU General Manager / Clinical Director with assurance that appropriate follow up actions will be completed. Identify performance objectives, develop and operate effective reporting arrangements with the CSU to accurately record and monitor performance against local and national targets and to pro-actively manage any variances, developing action plans and ensuring compliance. Work with the Management Leads and Clinical Leads to rectify any blockages to performance especially where this impacts other CSUs or health care delivery. Planning and strategy Develop challenging service development strategies for / within the CSU. Leads the development of business cases whether for changes to service, new equipment or new posts. Lead the production of the CSUs annual business plan and longer term strategic plan, engaging with Clinical Leads, senior managers and staff, as appropriate. Challenge existing practices, ensuring that progressive solutions, which take into account models of best practice, are incorporated into service plans. Ensure that all income required to support delivery of the service is identified and secured. Responsible for ensuring that local and national policies are properly and consistently interpreted and implemented within the CSU. Negotiate Service Level Agreements with external agencies. Work with Service and Business Managers to identify business development opportunities, arising from changes in the internal/external environment or innovation. Pursue and secure contractual agreements to underpin these. Work closely with other CSUs/corporate services in the Trust to ensure delivery plans are compatible and to maximise opportunities for more efficient ways of working across the wider organisation. Support clinicians to deliver service re-design projects; to deliver improved clinical outcomes for patients, reduced waiting times and more efficient use of resources and expenditure. Support the Service and Business Managers in the development and preparation of business cases and cases of need. Identify a positive marketing strategy plan and evaluate other external communication that represents the CSU. Provide coaching and support to Service and Business Managers, supporting appraisal. Co-ordinates bids against the Trusts annual Capital Programme, including those for medical and surgical equipment, IT etc. Leads the production and regular review of the CSUs Major Incident Plan, Business Continuity Plan and Winter Plan. Promote a culture where health and safety, governance and risk management are seen to be everyones responsibility. Help ensure that patient safety is at the center of service planning, analysis and delivery. Promote clinical information for benchmarking and audit to improve patient experience, sharing with teams and supporting actions arising from this information. Programme management The post holder will manage a number of complex projects which involve all of the departments and functions of the CSU. This will entail the creation and management of project teams, the development of project initiation documents and project plans, the maintenance of a project risks and issues log, the regular reporting of progress to the CSU senior management team and Trust Directors and the on-going liaison with and co-ordination of CSU Service and Business Managers regarding implementation. Staff management Deputise for the General Manager, as directed. Line management of the CSU Service and Business Managers. Oversee and enable the functioning of strong specialty triumvirate management teams Ensure regular and effective appraisal and personal development planning for managed CSU staff. Develop management capability within the team, providing supervision, coaching and mentorship to others and supporting managers in this process. Responsible for ensuring that conduct, poor performance/capability/staff attendance and grievance issues are addressed within the CSU in line with Trust policy. Regularly support review of non-clinical administrative workforce of the Services, with service leads, to ensure the right numbers and the right level of knowledge skill and expertise to deliver services in the most effective and efficient way. Promote a culture where staff feel empowered and accountable for service improvement at local level. Working with HR Business Partners and training teams, ensure that all managed staff in the CSU receive appropriate training and on-going development to enable them to competently and safely fulfil their roles. Promote learning opportunities in a wide range of formats to improve multi-disciplinary and flexible working, including staff who work at night. Ensure that all managed staff meet their statutory and mandatory training requirements. Support the Services in providing opportunities for talent for be developed to ensure the Services continue to improve. Promote a culture of lifelong learning, engagement and success. Policy development and implementation The post holder will be responsible for developing policies and procedures that are applicable to the whole CSU. These will include, for example, policies on HR, Health and Safety, Major Incident response and Business Continuity. To comply with all Trust policies, procedures and practices and to be responsible for keeping up to date with any changes to these. Information The post holder will regularly write reports and papers for the CSU senior management team. These may require the querying of corporate databases such as PAS, PPM, Theatre Pro, Datix and Informatics Reports for statistics. Research and development Help the cost effective implementation of the Trusts Research Strategy, provide support to clinical and other service audits. Ensure teaching, training and development of research and development are supported in business plans. The post holder will agree with the General Manager a series of key results but will have a significant degree of discretion in deciding how to achieve those objectives. The post holder will work to the objectives specified in their Standard Work, and work with the General Manager and Service Managers to keep this Standard Work relevant and up to date. They will be guided by NHS and Trust principles, and Trust and CSU policies as well as the Urgent Care Strategy. Guidance will be provided on request by the General Manager and other members of the CSU triumvirate.
The Deputy General Manager is a senior leader within the CSU. Their purpose is to plan and organise a broad range of complex activities or programmes, and other targets as determined by the triumvirate team. These programmes of work require the formulation and adjustment of plans or strategies that impact across multiple services throughout the CSU and in other CSUs and organisations. The Deputy General Manager will support the General Manager, the Head of Nursing and the Clinical Director by providing a senior general management resource, capable of co-ordinating CSU-wide projects and initiatives, delivery of business, workforce and financial planning across the CSU as well as handling ad hoc issues delegated by the CSU triumvirate team. They will make judgements involving highly complex facts or situations, which require the analysis, interpretation and comparison of a range of options. The Urgent Care CSU functions as one of the more complex units in Leeds Teaching Hospitals NHS Trust and the CSU compasses Leeds General Infirmary Emergency Department, Paediatric Emergency Department, St James Hospital Emergency Department, Same Day Emergency Care service, Acute Medicine services, Remote Monitoring Virtual Ward, Primary Care Access Line and Bed Board services. The CSU employs over 800 WTE members of staffing ranging from medical, nursing, business \& other admin staff and AHPs. The CSU has an expenditure budget of £60 million and income budget of £74 million. Working to uphold The Leeds Way the post holder will: Be accountable for leading and managing the management teams of the CSU, developing and implementing local strategic plans and ensuring achievement of performance objectives. Work with the Triumvirate Team to provide operational business management and planning support across all specialties within the CSU in order that the CSU contributes its part to the Trusts ambition and contributes to the delivery of Trust objectives. Deputise for members of the CSU triumvirate team as appropriate. 3. ORGANISATIONAL CHART 4. PRINCIPAL DUTIES \& AREAS OF RESPONSIBILITY Financial and resource management Management of pay and non-pay budgets, ensuring a balanced financial position. Responsible for ensuring robust processes are in place to record and code activity within the CSU, ensuring income is received. Operationally manage the income and expenditure systems of the services including ensuring activity is recorded and day to day expenditure is managed. Lead the CSU Waste Reduction Programme. Support the Service and Business Managers in ensuring the CSU delivers a financial performance in line with the Trusts agreed financial plan and to actively explore and implement opportunities for cost improvement and waste reduction. Lead the management of the CSUs provider to provider service contracts, ensuring that activity is reported in a timely and accurate way, that systems are in place to record service performance, that contract variations are appropriately documented and authorised and that payments are signed off. Provide regular reports to the CSU General Manager / Clinical Director with assurance that appropriate follow up actions will be completed. Identify performance objectives, develop and operate effective reporting arrangements with the CSU to accurately record and monitor performance against local and national targets and to pro-actively manage any variances, developing action plans and ensuring compliance. Work with the Management Leads and Clinical Leads to rectify any blockages to performance especially where this impacts other CSUs or health care delivery. Planning and strategy Develop challenging service development strategies for / within the CSU. Leads the development of business cases whether for changes to service, new equipment or new posts. Lead the production of the CSUs annual business plan and longer term strategic plan, engaging with Clinical Leads, senior managers and staff, as appropriate. Challenge existing practices, ensuring that progressive solutions, which take into account models of best practice, are incorporated into service plans. Ensure that all income required to support delivery of the service is identified and secured. Responsible for ensuring that local and national policies are properly and consistently interpreted and implemented within the CSU. Negotiate Service Level Agreements with external agencies. Work with Service and Business Managers to identify business development opportunities, arising from changes in the internal/external environment or innovation. Pursue and secure contractual agreements to underpin these. Work closely with other CSUs/corporate services in the Trust to ensure delivery plans are compatible and to maximise opportunities for more efficient ways of working across the wider organisation. Support clinicians to deliver service re-design projects; to deliver improved clinical outcomes for patients, reduced waiting times and more efficient use of resources and expenditure. Support the Service and Business Managers in the development and preparation of business cases and cases of need. Identify a positive marketing strategy plan and evaluate other external communication that represents the CSU. Provide coaching and support to Service and Business Managers, supporting appraisal. Co-ordinates bids against the Trusts annual Capital Programme, including those for medical and surgical equipment, IT etc. Leads the production and regular review of the CSUs Major Incident Plan, Business Continuity Plan and Winter Plan. Promote a culture where health and safety, governance and risk management are seen to be everyones responsibility. Help ensure that patient safety is at the center of service planning, analysis and delivery. Promote clinical information for benchmarking and audit to improve patient experience, sharing with teams and supporting actions arising from this information. Programme management The post holder will manage a number of complex projects which involve all of the departments and functions of the CSU. This will entail the creation and management of project teams, the development of project initiation documents and project plans, the maintenance of a project risks and issues log, the regular reporting of progress to the CSU senior management team and Trust Directors and the on-going liaison with and co-ordination of CSU Service and Business Managers regarding implementation. Staff management Deputise for the General Manager, as directed. Line management of the CSU Service and Business Managers. Oversee and enable the functioning of strong specialty triumvirate management teams Ensure regular and effective appraisal and personal development planning for managed CSU staff. Develop management capability within the team, providing supervision, coaching and mentorship to others and supporting managers in this process. Responsible for ensuring that conduct, poor performance/capability/staff attendance and grievance issues are addressed within the CSU in line with Trust policy. Regularly support review of non-clinical administrative workforce of the Services, with service leads, to ensure the right numbers and the right level of knowledge skill and expertise to deliver services in the most effective and efficient way. Promote a culture where staff feel empowered and accountable for service improvement at local level. Working with HR Business Partners and training teams, ensure that all managed staff in the CSU receive appropriate training and on-going development to enable them to competently and safely fulfil their roles. Promote learning opportunities in a wide range of formats to improve multi-disciplinary and flexible working, including staff who work at night. Ensure that all managed staff meet their statutory and mandatory training requirements. Support the Services in providing opportunities for talent for be developed to ensure the Services continue to improve. Promote a culture of lifelong learning, engagement and success. Policy development and implementation The post holder will be responsible for developing policies and procedures that are applicable to the whole CSU. These will include, for example, policies on HR, Health and Safety, Major Incident response and Business Continuity. To comply with all Trust policies, procedures and practices and to be responsible for keeping up to date with any changes to these. Information The post holder will regularly write reports and papers for the CSU senior management team. These may require the querying of corporate databases such as PAS, PPM, Theatre Pro, Datix and Informatics Reports for statistics. Research and development Help the cost effective implementation of the Trusts Research Strategy, provide support to clinical and other service audits. Ensure teaching, training and development of research and development are supported in business plans. The post holder will agree with the General Manager a series of key results but will have a significant degree of discretion in deciding how to achieve those objectives. The post holder will work to the objectives specified in their Standard Work, and work with the General Manager and Service Managers to keep this Standard Work relevant and up to date. They will be guided by NHS and Trust principles, and Trust and CSU policies as well as the Urgent Care Strategy. Guidance will be provided on request by the General Manager and other members of the CSU triumvirate.