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Senior Customer Success Manager

Senior Manager, Customer Success - Upstream On Demand Software Suite

From $122,400/yr

Senior Manager, Customer Success – Upstream On Demand Software Suite Location: Houston, Texas or Dallas, TX or USA - Remote Model of Work: Hybrid if located in Houston, TX or Dallas, TX or Remote with Travel if the work location is USA – Remote Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil \& gas transformation. Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. Overview The Senior Manager of Customer Success for Upstream On Demand is responsible for leading a high-performing team that ensures customer satisfaction, retention, and growth across Quorum Software’s SaaS portfolio serving the upstream oil and gas market. This leader owns the customer lifecycle post-sale, developing strategies that drive value realization, mitigate churn risk, and maintain a defendable renewal profile across the SMB segment. The Senior Manager works cross-functionally with Sales, Marketing, Engineering, and Support to proactively manage customer health, identify adoption barriers, and deliver world-class customer experiences. This role is instrumental in achieving the company’s financial goals through disciplined renewal forecasting and execution. Responsibilities Customer Retention \& Risk Management + Own renewal rate and customer retention KPIs for the Upstream On Demand product line. + Develop and maintain a defendable customer risk profile to support accurate revenue forecasting and budgeting. + Implement customer health scoring, playbooks, and proactive engagement strategies to mitigate churn risk. Team Leadership + Lead and mentor a team of Customer Success Managers (CSMs) and a Renewals Specialist to deliver measurable business outcomes for customers. + Foster a culture of accountability, collaboration, and customer advocacy. + Set and monitor team performance goals aligned with company objectives. Customer Experience \& Value Realization + Ensure customers achieve measurable ROI and sustained value from Quorum’s SaaS solutions. + Drive adoption and engagement through structured onboarding, enablement, and success planning. + Partner with CSM teams servicing upmarket customers to extend expertise and augment customer experience. Cross-Functional Collaboration + Partner with Sales to ensure smooth transitions from new sales to renewals, and identify expansion opportunities. + Collaborate with Product Management and Engineering to provide customer insights that influence roadmap priorities. + Work with Marketing to develop customer communications, case studies, and advocacy programs. + Coordinate with Support to resolve escalations and improve customer outcomes. Data-Driven Management + Use analytics and systems (e.g., CRM, CS platforms) to monitor account health, forecast renewals, and identify at-risk customers. + Report regularly on renewal performance, customer satisfaction trends, and team impact. And other duties as assigned. Requirements 5+ years of experience in Customer Success, Account Management, or SaaS Operations; 2+ years in a leadership role. Proven success managing renewal motions and retention KPIs within a SaaS environment. Experience leading teams serving SMB or mid-market customers. Strong business acumen with the ability to interpret financial metrics and forecast renewal outcomes. Excellent communication, stakeholder management, and cross-functional collaboration skills. Familiarity with the energy or upstream oil \& gas industry preferred. Bachelor’s degree in Business, Engineering, or related field (MBA preferred). Success Measures Achieve or exceed annual renewal and retention targets. Maintain accurate and timely renewal forecasting with defendable risk profiles. Improve customer health scores and satisfaction metrics (e.g., NPS/CSAT). Demonstrate measurable customer value realization and adoption growth. Develop a high-performing, motivated Customer Success team. Additional Details Salary commensurate with experience ($122,400 - $153,600 US Dollars) with bi-weekly pay via direct deposit. Posted salary ranges are made in good faith. Quorum Software reserves the right to adjust ranges depending on the qualifications, experience, training, work history, and geographic location of the selected candidate. Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and passport/ID validation. Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable. About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. Quorum Diversity Statement:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.* Recruitment Scam Alert: Quorum Software does not charge fees, request payments, conduct interviews via messaging apps, or request the installation of software at any stage of the recruitment process. All legitimate recruitment activities are conducted exclusively through our official careers website (www.quorumsoftware.com/careers) and email addresses ending in @quorumsoftware.com. Any communication that does not originate from these official channels should be considered unauthorized and may be reported to [email protected]

Senior Customer Success Manager

Remote - United Kingdom, Ireland Sales About the role Our Customer Success team acts as strategic advisors for all our fast growing, high-growth, high-volume Shopify merchants. As a Senior Customer Success Manager, you are so much more than a traditional Account Manager. It will be essential that you are passionate about the success of our merchants, and that you leverage your role to help our merchants meet their goals. You will do this through developing strong relationships with your merchants, and providing them with recommendations on how to build and implement the right tactics to move their business forward. You will be responsible for determining the optimal Shopify products for your merchants based on their unique needs. Collaborating closely with colleagues from our Cross-Sell team, you’ll ensure the effective adoption of these solutions, further empowering merchants to grow and advance their businesses. With a focus on performance, you’ll also be expected to consistently work towards and meet quarterly targets, demonstrating your commitment to achieving both personal and organisational goals. Your responsibilities will include: Serve as cross-functional leader across Shopify – to ensure a unified, seamless merchant experience. Coach merchants to grow their business by partnering with them on goal development, and providing tailored and structured recommendations to achieve those goals. Identify areas for improvement, including opportunities for product adoption and implementing new Shopify features; recommending ways to best utilise Shopify’s solutions. Build relationships and be the Trusted Advisor focussing on growing and retaining merchants. Connect merchants with top Shopify Partners for custom design and development projects. Partner with internal Shopify teams to advocate for merchants’ needs and requests. Demonstrate an in-depth understanding of industry trends. Drive product adoption across Shopify’s offerings Manage and prioritise your Book of Business effectively in line with expectations of the business Qualifications Fluency in German or French Proven experience in SaaS account management Experience in eCommerce (understanding of acquisition, conversion, retention); it is a complex ecosystem with many moving parts, and you need to communicate how they fit together. Strong business acumen and experience providing strategic advice to customers Exceptional ability to develop and maintain relationships with wide range of personalities, levels, and role capacities Experience providing customer value and driving retention; you should be merchant-focused in all that you do. Experience or training in digital marketing (paid advertising, social media, SEO etc); you know the tactics that will drive results. Technical aptitude – quick to develop a deep understanding of new software Experience in meeting targets all the while being merchant focussed. Proven ability to analyse complex situations and drive goals \& action plans to lead merchants to achieve their key objectives Demonstrate a high-degree of customer-centric thinking, behaviour and track record and experience working cross-functionally between sales, engineering, and support teams Experience in Challenger Selling or other sales methodologies Interested in and passionate about using AI Desirable: Experience in working in a scaled environment Experience in using the Shopify platform Knowledge of the Shopify ecosystem Comfortable working in a fast-paced environment, able to stay composed under pressure, and quick to pivot as priorities change. Additional information This role is an individual contributor role that is fully remote within the UK or Ireland About Shopify Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries. This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option. About you Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone. Before you apply, consider if you can: Care deeply about what you do and about making commerce better for everyone Excel by seeking professional and personal hypergrowth Keep up with an unrelenting pace (the week, not the quarter) Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change Bring critical thought and opinion Use AI tools reflexively as part of your fundamental workflow Embrace differences and disagreement to get shit done and move forward Work digital-first for your daily work Shopifyhttps://www.shopify.com We hire people, not resumes. If you think you’re right for the role, apply now. First things first We want to ensure you’re the type of person who will thrive here so we can move you quickly through our hiring process. Before completing the job application, please check all the statements that apply to you below: I care deeply about what I do I am always seeking new (sometimes uncomfortable) growth I thrive on change in an ambiguous environment I get shit done and can keep pace to ship weekly I want to work remotely for my daily work I have a history of being resilient and resourceful I want to make commerce better for everyone It looks like you might not be a great fit for Shopify at this time — while we encourge everyone to apply, we are looking for someone who can meet all these criteria.

Senior Enterprise Customer Success Manager

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here. We are seeking a Senior Enterprise Customer Success Manager - Public Sector to join our team. This is a remote opportunity based in the United States. Job Summary The Senior Enterprise Customer Success Manager (CSM) for the Public Sector (CSM) is responsible for proactive engagement with our largest and most valuable customers in the Federal and Public Sector space. The Enterprise CSM will guide the customer to optimal value realization with their Imprivata solutions while at the same time partnering with the customer on their business needs and positioning future product investments. This role maintains a yearly ARR quota by driving customer satisfaction, product adoption, and long-term customer value across assigned accounts. You will work cross-functionally within the organization to resolve customer satisfaction related issues and strategically deliver a signature experience for our customers, ensuring full renewals and product expansion across the Digital Identify Framework (DIF). The Sr. Enterprise CSM is also responsible for maintaining a working relationship with the assigned commercial vice president of sales and will act as an escalation point for any customer issues in that region. Duties and Responsibilities Develop and execute account strategies that drive customer value, identify cross-sell opportunities, and ensure subscription and maintenance renewals (ARR). Build and maintain executive-level relationships to ensure satisfaction and strategic alignment with Imprivata. Act as a trusted consultant for Federal and Public Sector customers, identifying business needs, trends, and opportunities for expanded solution adoption. Plan, facilitate, and deliver value-based executive business reviews, including data analysis, insights, and prescriptive recommendations. Coordinate internal technical, clinical, and commercial resources to resolve complex customer issues and conduct value discovery health checks. Track customer health, deployments, utilization, NPS, and key metrics within Gainsight, maintaining accurate documentation and strategic action plans. Capture and share customer success stories, use cases, and feedback to support marketing efforts and product/program improvements. Drive customer engagement through ongoing communications such as product updates, upgrades, events, webinars, and conferences. Serve as a subject matter expert on customer experience processes, maintaining situational awareness across all assigned accounts. Communicate customer trends, escalations, and “voice of the customer” insights to leadership, including the Director of Customer Success and VP of Sales. Other duties as assigned and required Qualifications Bachelor’s degree in Business or related discipline. 10+ years of relevant experience in enterprise software and services, customer success, and/or critical account management with 6+ years working enterprise clients. Active Secret or Top Secret security clearance preferred. Domain expertise in the cybersecurity, data privacy \& security space preferred. Experience working with Public Sector and Federal agencies Proven self-starter with a strong track record of driving customer success, building executive-level relationships, and influencing increased solution adoption and value. Deep ability to understand high-level technical product capabilities, translate them into business solutions, and manage technical escalations with strong problem-solving skills. Highly organized and adaptable professional, able to prioritize and multitask across many customers while navigating change and challenging situations with professionalism. Exceptional communication, storytelling, and presentation skills, combined with strong cross-functional collaboration to align internal teams and deliver customer outcomes. This position offers a total compensation range of $171,000.00 to $204,000.00 inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Remote #LI-LI1

Senior Customer Success Manager

Location: United States (Remote) Department:Customer Success By applying for this job listing, you agree to our Data Protection Notice for recruitment and job applications. Our Benefits ---------------- Competitive salary Startup equity \& extended exercise window Exercise window extends to 5 years after 2 years of working here Matching retirement plans Home office setup Equipment provided plus a generous allowance for extra expenses Private healthcare plans 25 days annual leave 25 days applies regardless of where in the world you work Extra company holidays Generous parental leave programs Flexibility in how and where you work Phone and home Internet allowance Job Details --------------- Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. This is a remote position that must be based on the West coast - PST or MST. The Senior Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the customer automates, the more value they achieve and deliver to their business. Your role will be to drive strategic success planning and engagement across an assigned set of Tines’ enterprise accounts. You will foster champions in these accounts and will support and empower your customers across the customer journey - from onboarding to ongoing adoption, through expansion and renewal. Success in this role will entail developing an understanding the customer’s current state (teams, processes, tools, current usage of Tines), their strategic initiatives, and aligning with executive and key stakeholder goals \& priorities. You will be able to effectively orchestrate across both customer and internal teams to bring to bear internal resources (Customer Success Engineers, Sales, Product, CS Leadership, etc) to tailor messaging and recommendations to the customer’s specific needs and to identify future-state opportunities for automation, additional feature usage, or recommend maturity of process within the customer’s organization. You will develop Success Plans to help customers drive an automation plan and roadmap, and you will partner closely with Sales teams to deliver customer Executive Business Reviews and QBR’s. Alongside expansion within existing teams, you will play a crucial part in our strategy to expand outside of security teams into other functions where automation potential exists, such as: IT, HR, Product/Engineering \& Operations ) - helping to identify these opportunities and gain trust and stakeholder mindshare to extend the footprint and deepen the partnership with Tines. You will become a trusted advisor and subject matter expert on the Tines product, helping to build customer advocacy. At the same time, you will provide feedback to our Product and Engineering teams, helping us shape the future of the product. This role partners closely with Sales, Professional Services, Product teams, Customer Success Engineers, and other internal teams in pursuit of driving deeper partnerships and successful customer outcomes in these accounts. What you will be doing: Effectively aligning with customer stakeholders in Tines’ higher-spend and more strategic/enterprise set of accounts accounts to ensure stakeholder alignment and value is being delivered along the customer journey - from onboarding through renewal In conjunction with a Customer Success Engineer (technical resource), orchestrating a first-class onboarding experience to ensure customer use cases are delivered in the specified timeline and customer users have the knowledge and skills they need to build and automate in the platform Reviewing account dashboards, metrics, log-ins, and use cases to determine the health of the customer Identifying issues that impact customers and/or challenges in the business and is able to provide thought leadership in finding a customer solution, and to provide recommendations to streamline existing process through automation Coordinating onboarding and business reviews to evaluate and review performance, align with customer priorities, drive a automation plan/roadmap, and locate new opportunities to promote usage \& expansion within existing and new teams Partnering with internal teams to build success plans and account plans, align customer needs with use cases to increase platform usage/adoption/features, and present outcomes to executive stakeholders: VP / C-Suite level alignment Proactively identifying risks to the customer achieving their stated goals, and working with the CSE / PM teams and CS leadership to develop and drive a comprehensive risk mitigation plan Developing and driving a renewal plan and delivering a strategic message to customer users/analysts, management, and the C-Suite on the value of Tines and strategic recommendations for the account Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform What you bring with you: 8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company. Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other) Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners. Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership. Target Annual Earnings (salary + commission): $150-170K Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-SW1 #LI-Remote At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you. Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation. * By applying for this job listing, you agree to our Data Protection Notice for recruitment and job applications.

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About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet prope

Senior Program Manager, Digital Customer Success

$153,000 - $182,750/yr

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides

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Senior Customer Success Manager Location: USA, remote but candidates must live in Metro-Atlanta, Georgia; Twin Cities, MN; or New York City Metro area Salary: $110,000 - 115,500 p.a. full time equivalent, dependent on experience Basis: full-time, part-time or flexible Eligibility: You must be eligible to work in the U.S The role We are looking to appoint an experienced leader to support K12 schools and teachers to implement the Raspberry Pi Foundation's free educational resources and products across the US. Reporting to the Executive Director, the Senior Customer Success Manager will develop and deliver national customer success strategies that support school districts, educators, and professional development (PD) delivery partners from initial engagement through sustained, high quality implementation. This role plays a pivotal part in ensuring that early interest translates into meaningful, long-term adoption. You will lead partnership enablement efforts, ensuring both school districts and PD delivery partners have clear pathways, tools, and support to move confidently from engagement to implementation. A core part of this role is owning the end-to-end customer journey and ensuring the Foundation has the systems, tools, and processes required to support that journey at scale. You will also lead the vendor assessment and data privacy agreement (DPA) process with school districts, providing strategic oversight and coordination while working closely with specialist legal and data privacy colleagues. You will manage and coach a team of Customer Success Managers, collaborate closely with Learning, Product, Marketing, and Events teams, and represent the Foundation externally with school districts, partners, and the wider education community. We are looking for an experienced leader with a deep understanding of the US education system and a proven track record of leading large-scale education programs, driving program adoption, managing teams, and developing strategic partnerships. You do not need to be a computer science expert, but you do need a passion for our mission, empathy for educators, and a willingness to learn. We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team. Responsibilities Develop and implement a national customer success strategy that supports successful adoption and sustained use of Raspberry Pi Foundation programs across the US and Canada. Establish scalable onboarding, implementation, and support models for school districts, schools, and PD delivery partners, ensuring a consistent and high-quality experience. Own the end-to-end customer and partner journey, from initial engagement through professional development and long-term implementation. Ensure the Foundation has fit-for-purpose systems, tools, and workflows (e.g. CRM, playbooks, tracking mechanisms) to support customer success at scale, and lead improvements where gaps exist. Manage the vendor assessment and data privacy agreement (DPA) process for US school districts and delivery partners, providing strategic oversight and coordination with specialist legal and data privacy contractors. Manage, coach, and develop a high-performing team of Customer Success Managers, fostering clarity, accountability, and an inclusive team culture. Enable Customer Success Managers and partners with clear guidance, tools, and success frameworks that move districts from interest to confident adoption.. Use data and feedback to guide decision-making, analyzing engagement, usage, and educator insights to improve implementation and inform curriculum and product enhancements. Collaborate cross functionally with Learning, Product, Marketing, and Events teams to ensure cohesive messaging, aligned support systems, and impactful resources. Represent the Foundation externally, strengthening relationships with district leaders, partners, and the wider education community. Experience and personal attributes We recognise that everyone has the potential for growth, and we welcome applications from candidates who can demonstrate that they have some, but not all, of the experience and personal attributes listed here. 5+ years in customer success, educator support, education partnerships, or edtech implementation, ideally with experience in K-12 schools. Proven experience leading teams or senior individual contributors in complex, multi-stakeholder environments. Deep understanding of the US education ecosystem, with experience working directly with schools or districts. Experience of teaching would be an advantage. Track record of driving program adoption or implementation at scale across multiple schools, districts, or regions. Experience designing or improving systems, workflows, or tools that support customer or partner journeys. A clear, confident communicator and natural relationship-builder, comfortable engaging with teachers, school leaders, and delivery partners. Highly organized and proactive, able to manage complex operational or compliance-related processes (e.g. vendor assessments, district approvals). Experience managing budgets, resources, and project timelines, ensuring efficient delivery aligned with organizational goals. A strong alignment with the Foundation’s mission and values, particularly around educational equity and access. About us The Raspberry Pi Foundation is a global education nonprofit with the mission to enable young people to realize their full potential through the power of computer science and digital technologies. In the US we operate through Raspberry Pi Foundation North America which is a registered 501(c)(3) organization. Established in 2008 and first known for our product — the wildly successful Raspberry Pi computer — the Foundation has developed education programmes, learning experiences, and products that are helping millions of young people learn vital new knowledge and skills. Through Code Club, we support the world’s largest network of free informal computing clubs for young people. Tens of thousands of educators have taken our online courses, and millions of people use our free online curriculum and learning resources. To deepen our understanding of how young people learn about computing and how to create with digital technologies, we conduct academic research, and we use that knowledge to increase the impact of our work and advance the field of computing education. Across all of our work, we work hard to engage young people who come from backgrounds that are traditionally underrepresented in the field of computing or who experience educational disadvantage. We work all over the world, with teams based in the UK, Ireland, North America, and India, and partnerships with mission-aligned organisations in over 40 countries. We are at the forefront of the global movement to help young people learn about computing and digital technologies. You can read more about our mission, values, and goals in our Annual Review 2023 and our Strategy 2022–2025. Benefits In addition to competitive salaries, we offer a range of benefits for all of our colleagues, including: Paid time off. In addition to public holidays, full-time employees in the US receive 15 days of paid time off, plus 3 additional days of paid time off for the company-wide closure at the end of each year. Retirement Savings Plan (401)(k). We match 100% of employee contributions up to the first 5%. Private Healthcare. We provide private healthcare (including dental and vision) for you and for your dependents through United Healthcare and Guardian. Flexible working. We have clear policies to provide flexibility over when and where you work, helping you balance work responsibilities with the rest of your life. Support for parents and carers. We provide generous family leave and flexibility for parents and carers. Group term life insurance \& disability insurance. We provide insurance and income protection schemes to provide peace of mind for you and your family. Investing in learning and development. We invest in your growth and development, including through access to learning resources and training, with dedicated time for all employees. Timetable for applications Closing date: February 2, 2026 Phone screen: Week of February 9, 2026 First-round interview: Week of February 16, 2026 Second-round interview: Week of February 23, 2026 Our recruitment process All of our workplaces are inclusive spaces where we want people to feel respected, valued, and able to do their best work. We are committed to building teams that bring together people with a broad range of backgrounds, skills, and perspectives. That starts with our recruitment process. Here's what you can expect: As part of your application, you will be asked to respond to a small number of questions that we will use to screen your eligibility for the role. You will also be asked to provide your resume and a short cover letter. Eligible applications will be reviewed by our recruitment team and the hiring manager. A small number of candidates will be invited to a phone call with the hiring manager. The purpose of this call is to check our understanding of your application and to answer any questions you have. We normally have two interviews, at least one of which will take place in-person. Interviews will be with the hiring manager and at least one other colleague. You will usually be asked to undertake a work-based assessment in advance of your interviews. This will be an opportunity for you to show how you would perform some part of the role. You will be given advance notice and clear instructions. If you have any questions about or feel that you need any adjustments to the recruitment process, including adjustments for neurodiversity, please contact our People and Culture team at recruitment@raspberrypi.org. We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. Everyone appointed to a role at the Foundation will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.

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Get to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not lookin

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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As a Senior Customer Success Manager, Toast’s way of saying an “Account Manager”, you serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship

Senior Customer Success Manager, RMM - New York City

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life As a Senior Customer Success Manager, Toast’s way of saying an “Account Manager”, you serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builde

Senior Customer Success Manager - NYC

Senior Digital Customer Success Manager

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet prope

Senior Customer Success Manager - EMEA

Senior Enterprise Customer Success Manager

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here. We are seeking a Senior Enterprise Customer Success Manager - Public Sector to join our team. This is a remote opportunity based in the United States. Job Summary The Senior Enterprise Customer Success Manager (CSM) for the Public Sector (CSM) is responsible for proactive engagement with our largest and most valuable customers in the Federal and Public Sector space. The Enterprise CSM will guide the customer to optimal value realization with their Imprivata solutions while at the same time partnering with the customer on their business needs and positioning future product investments. This role maintains a yearly ARR quota by driving customer satisfaction, product adoption, and long-term customer value across assigned accounts. You will work cross-functionally within the organization to resolve customer satisfaction related issues and strategically deliver a signature experience for our customers, ensuring full renewals and product expansion across the Digital Identify Framework (DIF). The Sr. Enterprise CSM is also responsible for maintaining a working relationship with the assigned commercial vice president of sales and will act as an escalation point for any customer issues in that region. Duties and Responsibilities Develop and execute account strategies that drive customer value, identify cross-sell opportunities, and ensure subscription and maintenance renewals (ARR). Build and maintain executive-level relationships to ensure satisfaction and strategic alignment with Imprivata. Act as a trusted consultant for Federal and Public Sector customers, identifying business needs, trends, and opportunities for expanded solution adoption. Plan, facilitate, and deliver value-based executive business reviews, including data analysis, insights, and prescriptive recommendations. Coordinate internal technical, clinical, and commercial resources to resolve complex customer issues and conduct value discovery health checks. Track customer health, deployments, utilization, NPS, and key metrics within Gainsight, maintaining accurate documentation and strategic action plans. Capture and share customer success stories, use cases, and feedback to support marketing efforts and product/program improvements. Drive customer engagement through ongoing communications such as product updates, upgrades, events, webinars, and conferences. Serve as a subject matter expert on customer experience processes, maintaining situational awareness across all assigned accounts. Communicate customer trends, escalations, and “voice of the customer” insights to leadership, including the Director of Customer Success and VP of Sales. Other duties as assigned and required Qualifications Bachelor’s degree in Business or related discipline. 10+ years of relevant experience in enterprise software and services, customer success, and/or critical account management with 6+ years working enterprise clients. Active Secret or Top Secret security clearance preferred. Domain expertise in the cybersecurity, data privacy \& security space preferred. Experience working with Public Sector and Federal agencies Proven self-starter with a strong track record of driving customer success, building executive-level relationships, and influencing increased solution adoption and value. Deep ability to understand high-level technical product capabilities, translate them into business solutions, and manage technical escalations with strong problem-solving skills. Highly organized and adaptable professional, able to prioritize and multitask across many customers while navigating change and challenging situations with professionalism. Exceptional communication, storytelling, and presentation skills, combined with strong cross-functional collaboration to align internal teams and deliver customer outcomes. This position offers a total compensation range of $171,000.00 to $204,000.00 inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Remote #LI-LI1

Senior Customer Success Manager - Energy, Telco & Media

Senior Customer Success Manager

Senior Customer Success Manager - SaaS / Account Management (m/w/d)

Senior Customer Success Manager (Hyrbid Work Schedule)

Senior Customer Success Manager Location: Houston, TX or Dallas, TX Model of Work: Hybrid Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil \& gas transformation. Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. Overview The Senior Customer Success Manager owns a strategic portfolio of enterprise customers across North America. The role is accountable for customer outcomes, revenue retention, and executive relationships. You partner with senior customer leaders to define success plans, lead complex renewals, manage high-risk escalations, and drive multi-year growth across a $10–15M annual recurring revenue portfolio. You serve as the executive sponsor for each assigned account, owning customer health reporting and end-to-end lifecycle execution across Quorum’s largest and longest-standing customers. Responsibilities Customer Success \& Value Realization: + Drive measurable customer outcomes through adoption, optimization, and value realization + Identify opportunities for process improvement, training, and solution alignment Customer Engagement: + Lead monthly and quarterly executive touchpoints + Own escalations and renewal execution Voice of the Customer: + Act as the primary internal advocate for customer needs + Partner cross-functionally to resolve complex issues Growth \& Expansion: + Partner with Sales on renewals, upsells, and cross-sell motions + Support long-term account and revenue strategy Operations \& Risk Mitigation: + Own account health monitoring, risk assessment, and forecasting + Maintain CRM accuracy, backlog visibility, and renewal hygiene Requirements Bachelor’s degree from an accredited university Travel 20-30% required, varies per portfolio Proven ability to operate at executive level with stakeholders Strong negotiation, presentation, and written communication skills Ability to prioritize complex, high-revenue accounts Analytical mindset tied to health, risk, and revenue metrics Demonstrated success managing escalations Preferred Skills 8+ years in Customer Success, Account Management, or related roles Enterprise SaaS experience with large, multi-product customers Oil and Gas industry experience with familiarity to one or more of the following: Planning, execution, production, reserves and hydrocarbon accounting Experience managing or mentoring senior CSMs Additional Details Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and passport/ID validation. Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. Quorum Diversity Statement:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Senior Customer Success Manager, Amsterdam

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet prope

Senior Customer Success Manager, SELECT by DoiT

Location Our Senior Customer Success Manager will be an integral part of our global Customer and Partner Success team. This role is based remotely in North America in the EST timezone. Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence™, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. About SELECT by DoiT Founded in 2022, SELECT was born out of our desire for a product to find opportunities to optimize and make managing cloud data costs easier. After a period of research and consultation with other practitioners, we learned we weren't alone in wanting such a thing, so we set about building SELECT. Skipping forward to today, SELECT has over 200 customers, with a product built by a super-motivated, lean team talking to and shipping new features for our customers every single week. SELECT was acquired by DoiT in January of 2026 and continues to operate as a standalone team within the DoiT ecosystem as a sub-20 person team. That means we still operate a tight ship and have maintained our core values and practices that enable us to deliver with high efficiency. The Opportunity The Senior Customer Success Manager at SELECT will be the trusted advisor and owner of the end-to-end customer journey, responsible for ensuring customers realize clear, measurable value from the SELECT product. In this role, you will partner directly with the GM of the SELECT product line (and former founder/CEO) to define, build, and evolve the Customer Success program from the ground up. As the first Senior Customer Success Manager on the SELECT team, you will take full ownership of the current portfolio of SELECT customers from day one, shaping the systems, playbooks, and operating model to support future growth. As the business grows, you'll have the opportunity to help hire and onboard additional Customer Success Managers. Leveraging SELECT's product insights and data, you will transform customer complexity into clarity and customer challenges into outcomes that drive retention, expansion, and long-term customer value. SELECT is an independent, adjacent product within the DoiT company and is sold separately, requiring close collaboration - but clear ownership - across teams. We are looking for a Senior Customer Success Manager to fully own the post-sale customer experience for SELECT, from onboarding and adoption through renewal, expansion, and long-term success. The ideal candidate is a self-motivated, data-driven builder who thrives in ambiguity, enjoys designing programs from scratch, and is excited to combine hands-on customer work with strategic CS leadership. Responsibilities: Customer Management Own the full portfolio of SELECT customers and manage the entire customer lifecycle: onboarding, adoption, value realization, renewal, and expansion Design and execute the initial Customer Success operating model for SELECT Strategically prioritize customers to maximize impact, retention, and growth Deliver rapid Time to First Value (TTFV) by leading effective onboarding, training, and enablement on the SELECT product Build strong relationships with key customer stakeholders (e.g., FinOps leaders, engineering leaders, product owners) Identify and engage decision-makers and influencers to drive adoption, value realization, and long-term alignment Perform business and product discovery to uncover new use cases and opportunities within SELECT Act as the voice of the customer, feeding structured insights and feedback into Product and Leadership Maintain accurate Customer 360 records, including health signals, usage trends, risks, and opportunities Proactively identify and support customer advocacy opportunities (case studies, references, testimonials) Renewals, Risk \& Escalation Management Proactively identify customer risk using health signals, usage data, engagement trends, and sentiment Own mitigation planning and execution in partnership with Product, Sales, and Leadership Manage renewals end-to-end, ensuring alignment on value delivered and future success Communicate customer risk, trends, and outcomes to senior stakeholders Account \& Cross-Functional Partnership Identify and qualify expansion opportunities within SELECT accounts Network with Account Managers across DoiT to identify cross-sell and expansion opportunities between SELECT and other DoiT offerings Partner closely with Sales on renewals, expansions, and strategic account planning Provide insights and data to support QBRs and executive customer conversations Building \& Scaling Customer Success Design SELECT's Customer Success playbooks, processes, and success metrics Define customer segmentation, coverage models, and engagement cadences Establish KPIs for customer health, retention, and expansion Support hiring and onboarding Customer Success Managers as the SELECT customer base scales Qualifications: 5+ years of Customer Success experience in a B2B SaaS company (required) Experience operating as a senior or founding CSM in an early-stage or scaling environment Strong data-driven mindset with experience using CS tooling (e.g., Gainsight, Planhat, ChurnZero, or similar) Proven ability to manage renewals, mitigate risk, and drive expansion Exceptional communication and stakeholder management skills Ability to thrive in ambiguity and build structure where none exists Strong organizational skills and personal accountability Proven problem-solver with a bias toward action Curiosity and motivation to continuously improve CS strategy and execution Professional fluency in English (verbal and written) Bonus Points: Experience with Customer Success data analytics Experience or familiarity with technologies like Snowflake, Databricks, Matillion, Fivetran Experience or familiarity in working with data teams Cloud provider and/or FinOps certifications (AWS, Azure, GCP) Are you a Do'er? Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. What does being a Do'er mean? We're all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values. Sounds too good to be true? Check out our Glassdoor Page. We thought so too, but we're here and happy we hit that 'apply' button. Full-time employee benefits include: Unlimited Vacation Flexible Working Options Health Insurance Parental Leave Employee Stock Option Plan Home Office Allowance Professional Development Stipend Peer Recognition Program Many Do'ers, One Team DoiT unites as Many Do'ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success. #LI-Remote

Senior Customer Success Manager

Senior Customer Success Manager (Portuguese Speaker)

$162,000 - $193,500/yr

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides

Senior Customer Success Manager

$90,000 - $120,000/yr

Senior Manager, Customer Success

$203,875 - $251,550/yr

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager (UK)

Senior Customer Success Manager