Jobs at Nexthink

Full-Stack Data Scientist

Senior Customer Success Manager

Services Delivery Manager

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description The SDM manages the delivery of scoped Managed Services to Nexthink customers. They play a pivotal role in supporting the customer to realise value from the Nexthink platform, and as such will be working closely with the Customer Success Manager and the Account Manager to ensure that the Managed Service is aligned with the account success plan, and with the value metrics being tracked for the customer. The role will coordinate the daily activities of the Managed Services team, and oversee the request queue, focusing on the highest priorities and the biggest impact to the customer, while providing quality assurance, and delivering within the agreed service levels. The role is a combination of technical and business skills; having the ability to assess technical requests, troubleshoot platform issues, and also to be able to explain the service, how it is supporting the customer strategy, and the value to stakeholders at all levels within the customer. Responsibilities Act a single point of contact for the customer for all managed service elements in scope Participate in the Customer’s Nexthink steering group meetings Advise on and be part of the Customer’s governance for Nexthink Gather customer’s requirements, analyse and provide feedback Effectively handle customer requests and priorities Understand Customer Digital Experience goals, strategic plans and constraints in order to advise on the best use of Nexthink Conduct analysis of Customer’s Nexthink data and provide actionable insights to customers Identify and justify automation opportunities based on value to the Customer Support customer’s initiatives on Nexthink areas of operations Build content based on customers’ requirements and manage and collaborate with the remote MS team for advanced scripting Provide new insights to integrate Nexthink with existing solutions and internal processes Work with the CSMs to position Nexthink with customers’ service owners Deliver service elements against a set of Service Levels Identify and deliver against agreed use cases Work with the Account teams to support the operationalization of Nexthink inside the Customer organization Prepare weekly, monthly and quarterly reporting both internally to the Managed Services’ management and also to the customer Prepare all customer facing and internal deliverables Coordinate and communicate about all aspects of the Managed Services activities with other teams, such as Sales, Support and Customer Success Escalate internally and externally when required Stay current on product development/releases to a level required for the above activities Qualifications BA/BS preferred in computer science, computer engineering Minimum of 5 years of experience in technical consulting, analytics \& automation Demonstrated skills in data analysis Drive to provide actionable insights and automation Experience in transformation projects (e.g. Win10, O365) Extensive technical knowledge of end-user computing Collaborative ability to work with dispersed teams, such as the CTOs, product management, and support, to get the right solution delivered and drive feature innovation gathered from customer input Deep knowledge of IT operations Ability to learn new technologies quickly Demonstrated ability to collect and manage customer feedback, understand customer pain points, and provide viable solutions Excellent communication, social awareness, customer-facing, and teamwork skills Exceptional problem management skills Ability to handle challenging environments Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies Excellent knowledge of Microsoft Windows and Linux clients and their applications Preferred: Practical knowledge of SQL, XML, windows PowerShell, Practical experience with data integration methods and technologies, Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. Free access to professional training platforms to explore your interests and enhance your skills. Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. Bonuses for referring successful hires after three months of continuous employment. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

Customer Success Manager (Arabic or German skills)

Customer Success Manager (Arabic or German skills)

BDR

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description Why is Nexthink looking for Exceptional BDRs? Nexthink is a rapidly growing Swiss based software company and we are expanding our US Boston based team. We need A-players who want to jump on the rocket ship with us and take this opportunity by the horns! What Makes a Great Nexthink BDR? We are looking for energetic/passionate people who want to bre

IT Support Expert

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description At Nexthink, we're on a mission to revolutionize IT support with Artificial Intelligence. Our vision? Turn IT from a cost center into a business enabler and radically boost employee productivity. We're looking for a brilliant IT Support Expert who's ready to break the mold, challenge the status quo, and help us reimagine IT services with our cutting-edge A

Vice President of Revenue Acceleration

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description Reporting to the CRO, we are seeking a Vice President of Revenue Acceleration to build and scale a disciplined, sales-led enablement function across Sales, Customer Success, and Partner teams. This leader will be a key driver of growth, ensuring our customer-facing organization has the skills, insights, tools, and operating rigor required to win i

Senior Site Reliability Engineer

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description At Nexthink, we empower our customers with industry-leading solutions to enable continuous improvement of employee experience. We deliver unmatched visibility across all environments, so IT teams can consistently see, diagnose, and fix digital workplace issues. As a SaaS provider, our commitment is to deliver a seamless, resilient, and scalable platform ar

Senior Product Designer

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description We are looking for a Senior Product Designer to play a major role in the company. The position entails a high level of responsibility within the Product team. Your contribution will have a significant impact on the satisfaction of hundreds of our happy customers. Your main responsibilities will include: - Define the user experience for new and existing pro

Software Engineer

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description Our project focuses on developing, maintaining, and supporting a solution that enables customers to efficiently monitor and troubleshoot virtualization environments. This platform offers deep visibility and actionable insights, enabling IT and operations teams to ensure optimal performance, reliability, and stability across complex virtual infrastructures.

Software Engineer

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description We are looking for experienced Software Engineers to play a major role in the company. The candidate should be heavily motivated by the product, experienced in Software development and testing and eager to learn. As a Software Engineer, you will help us maintain the high quality of a core component used by all our customers. Making sure that it continues t