Role: Senior Business Analyst with Retail Management Experience Duration: 12+ months Location: Columbus, OH (Onsite from day 1) Position : W2 Position (Contract) Looking for local Citizens of Columbus, OH Job Summary The Senior (Sr.) Business Analyst is responsible for creating and maintaining the requirement document for the implementation of SaaS based Product Design and Development product. Working closely with domain experts, the BA will identify and articulate business requirements, address usability concerns, and document solutions. Moreover, they will support team members throughout the project and software development lifecycle. Their responsibilities encompass documenting business requirements and comprehensive solutions for the projects. Summary: Develops epics, user stories, and process flow documentation to facilitate the design and development of application solutions. Applies industry best practices for business analysis to improve, support, and refine BA processes and artifacts within the team. Provides support and acts as a subject matter expert for Product Design systems Leads projects to success by creating use case surveys, business process descriptions, and task analyses necessary for developing effective solutions and designs. Designs and recommends alternative solutions through critical analysis and expert knowledge of the application and supporting technology. Facilitates efficient project progress by assigning/delegating appropriate tasks to team members. Shares knowledge and ideas with technical and functional staff to achieve project deliverables. Utilizes application skills within functional/project areas and with stakeholders to identify and communicate opportunities for business process optimization. Independently leads efforts to analyze requirements against industry best practices to design and implement enterprise-level solutions that meet business needs and align with strategic and technical vision. Follows established methodology to complete project deliverables on all assigned tasks within established deadlines. Identifies areas of weakness in existing legacy applications and technology and recommends alternatives and solutions through critical analysis and expert knowledge of the institution’s business processes. Evaluates all possible solutions to a business problem and selects the most appropriate one. Communicates information clearly and promptly to team members and stakeholders, exerting necessary efforts for project accomplishment. Establishes positive and professional relationships with functional users and staff, creating effective communication channels with project and team members, and addressing concerns appropriately. Must exhibit leadership qualities to influence stakeholders, break down silos, and overcome resistance to change within and across organizations. Capable of leading change using positive and collaborative methods and generating excitement and engagement. Adheres to company confidentiality and security protocols, ensuring compliance with application requirements. Recognizes and actively works towards achieving company strategic and operational objectives. Takes initiative to devise solutions for perceived gaps or deficiencies in organizational processes. Communicates in a concise and clear manner, both in written and oral communication. Fosters an environment of professionalism and teamwork. Performs additional duties as directed by the supervisor.
Overview: The Senior IT COLI/BOLI Business Analyst will support our corporate owned or bank owned life insurance segment. The ideal candidate will partner with Software Engineers leading the IT application development efforts and serve as a key thought partner for system enhancement rollouts. Additionally, the Sr. Business Analyst will serve as a liaison between the business customer and the technical resources. Their focus will be on ensuring solution design achieves the COLI business objectives. The ideal candidate will work in a hybrid in-office arrangement out of our office location in Hartford, CT. Remote work arrangements will also be considered. Responsibilities: * Owns and oversees all aspects of requirement documentation including writing, reviewing, analyzing, and verifying requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards * Research, reviews, and analyzes the effectiveness and efficiency of existing requirements gathering processes and develops strategies for enhancing these processes * Responsible for documenting and driving the overall test strategy including review and signoff * Continuously drive improvements in analysts’ processes, tools, and techniques incorporating industry best practices * Enforces adherence to the Talcott software development lifecycle and security policies * Acts as mentor to coach and develop junior talent * Write business requirements for enhancements to existing applications * Perform system testing following an enhancement rollout * Offer pro-active issue resolution and creative solutions to navigate administrative challenges and system roadblocks Qualifications: * Minimum of 5 years of life insurance experience which will include at least 3 years of technical expertise * Candidates will COLI/BOLI experience is highly preferred * Bachelor’s Degree or relevant work experience (preferred degree majors include IT, engineering, mathematics and/or statistical analysis) * Strong working knowledge of the MS Office tools, experience with SQL or Java is a plus! * Experience with software testing tools (i.e. Beyond Compare) is a plus! * Ability to work independently and/or collaborate with cross-functional team members outside * Demonstrated business savvy with a strategic focus for problem solving * Effective communicator with outstanding interpersonal and organizational skills * Ability to establish and maintain productive business relationships across the organization * A self-starter with strong organizational and project management skills * Ability to handle a high volume of matters while balancing competing demands * Willingness to take initiative, lead projects and drive projects to through to completion * NOTE-This position may require 10% travel and a rotational “on-call after-hours work schedule” 1x monthly for the week in support production items.
Senior Technical Business Analyst – Constantia, Cape Town (Hybrid, 3 Days Onsite)
Smart4 EnergyCity of Cape Town, Western Cape, South Africahybrid
From $890/yr
Senior Technical Business Analyst – Constantia, Cape Town (Hybrid, 3 Days Onsite) We’re hiring a Senior Technical Business Analyst for a Permanent role based in Constantia, Cape Town , with a hybrid setup (±3 days in office per week) . What You’ll Do: * Design end‑to‑end business, system, and data solutions . * Develop business requirement , functional , and technical specifications. * Analyse and test systems for enhancements and investigations. * Collaborate with vendors and internal technical teams on solution delivery. * Drive continuous improvement across processes and systems. * Manage stakeholders effectively and mentor junior team members. What You Need: * Non-Negotiable: Degree in Information Systems, Technology, IT or related. * 5+ years experience as a Business Analyst * Strong hands-on Technical Analysis experience within Enterprise Business Systems * 2+ years in a Senior or Lead Capacity * Proven project delivery record. * Strong understanding of relational databases and data analysis. * Excellent problem‑solving, documentation, communication, and analytical skills. Salary \& Benefits: * Non-Negotiable: ≤R890 000 CTC (already includes Medical Aid \& Retirement Fund). * Over-and-above CTC is a Group Life Cover (Covered for ~2 × your annual salary). * Over-and-above CTC is an Annual Performance‑based Bonus (discretionary). * Permanent role with a hybrid working model (±3 days onsite).
Come care with us at West Coast University. Here we can deliver innovative solutions to today’s complex business issues! You will play an essential role in higher education to lead high-profile projects, evaluate our business needs and propose comprehensive solutions, which will improve organizational efficiency, increasing automation opportunities, and reducing organizational risk in a highly regulated environment. Our focus on emerging technology solutions along with our commitment to student success has resulted in an organization that is consistently recognized as a certified “Great Place to Work.” This position is based onsite at our Irvine, California location. The Senior Business Analyst for the Funding Value Stream is a strategic partner who drives transformational change by leading various high-impact projects across student financial operations within the institution. This role is responsible for the end-to-end analysis, design, and optimization of complex business processes, focusing on areas such as student accounts, tuition management, payment processing, general ledger accounting, financial reporting, and financial aid administration. You will act as the principal liaison between finance and accounting units, student accounts teams, financial aid departments, administrative stakeholders, and technical teams, translating strategic institutional goals into clear, actionable requirements and robust, compliant solutions. The ideal candidate possesses deep expertise in business analysis methodologies, significant experience within a higher education financial environment, and a proven ability to guide project teams and senior leadership toward data-informed decisions that enhance financial accuracy, operational efficiency, regulatory compliance, and institutional effectiveness. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: The Senior Business Analyst will apply advanced analytical skills and deep domain knowledge to achieve the following: Financial Process Optimization \& Project Leadership * Lead various complex projects focused on the analysis and redesign of cross-functional financial operations (e.g., student billing, payment plan administration, receivables management, general ledger reconciliation, financial aid disbursement, application configuration) to identify bottlenecks, inefficiencies, compliance risks, and audit findings. * Design and propose comprehensive process, procedural, and technical solutions that result in measurable improvements in efficiency, accuracy, cost-effectiveness, regulatory compliance, and service delivery to students and stakeholders. * Guide leadership in prioritizing project scope and objectives by presenting clear, data-driven insights and proposed solution roadmaps that align with the institution’s strategic goals and compliance requirements. Advanced Business Analysis \& Solution Delivery * Spearhead the full lifecycle of requirements management, employing advanced techniques (e.g., use cases, process mapping, data flow diagrams, financial modeling) to document business, functional, and non-functional requirements for financial systems and processes * Serve as the primary Subject Matter Expert (SME), collaborating closely with technical teams to ensure proposed enterprise application configurations and integrated system solutions (e.g., Anthology, Salesforce, Custom Apps, etc) accurately meet documented financial business needs and regulatory requirements. * Develop clear business cases, project charters, and comprehensive documentation to secure project approval and ensure successful solution implementation, financial controls validation, and user adoption. Stakeholder Management \& Governance * Facilitate governance, communication, and expectation management between finance departments, student accounts teams, financial aid offices, administrative leaders, and IT teams throughout the project lifecycle. * Champion data integrity, financial controls, audit compliance, federal and state regulatory compliance (including Title IV financial aid regulations, FERPA, PCI-DSS), and security standards across all systems and processes. * Provide leadership and expertise in the selection, configuration, and continuous improvement of critical enterprise applications that underpin student financial operations, accounting functions, and financial aid administration, including routine configurations. Quality Assurance \& Support * Oversee quality assurance and user acceptance testing (UAT) to ensure delivered solutions are accurate, compliant with financial regulations, scalable, and fully meet the defined business requirements and internal controls. * Deliver high-quality training materials, support documentation, and consultation to internal stakeholders, fostering self-service capabilities and high user adoption of financial systems. * Work collaboratively with technical teams and end users to resolve day-to-day issues and tickets related to financial systems, providing timely troubleshooting, root cause analysis, and effective solutions. Utilization of AI * Identify and evaluate opportunities to integrate AI agents and tools into funding value stream activities, including automated payment processing, intelligent account reconciliation, and predictive financial analytics. * Collaborate with IT teams to define the business requirements for AI-driven solutions, ensuring ethical use, data governance, financial controls, and relevance to financial outcomes and compliance requirements. * Leverage AI-powered tools for enhanced business analysis, including rapid document summarization, complex financial data pattern identification, anomaly detection, and sophisticated process simulation modeling to accelerate project delivery and improve financial insights EDUCATION: Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, or related field required or equivalent experience KNOWLEDGE/EXPERIENCE: Broadly knowledgeable about financial operations, student accounts management, financial aid administration, and business analysis within higher education, with demonstrated experience in administering complex cross-functional projects and programs preferred. 5+ years of progressive business analysis experience with demonstrated expertise in financial operations, preferably within higher education or complex multi-entity organizational environments Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University. At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth. West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.
Summary This position is responsible for building strong relationships with our internal customers by being a thought leader supporting various segments and divisions. Excellent communication, customer service and organizational skills are required for success in this position. This role involves approaching problems with a holistic perspective, focusing not just on resolving the immediate issue but also on identifying sustainable and innovative ways to achieve long-term success. The candidate will have excellent analytical skills, and the ability to communicate effectively with technical and non-technical stakeholders. Principal Duties and Responsibilities * Responsible for developing and maintaining trusted business relationships, driving the greatest possible business value from technology to meet the business needs and organizational goals. * Apply influential analytical and problem-solving skills to communicate solutions in both technical and user-friendly language. * Collaborate in the planning, designing, development, and deployment of new applications and enhancements to existing applications ensuring full systems lifecycle process is adhered to. * Work with business stakeholders and project managers to develop business requirements and project implementation strategies. * Collaborate with customers, vendors, developers, architects, QA and other technical teams to design, test, and implement solutions that meet customer requirements. * Key aspect of this role is comprehensive requirements gathering, cross-functional collaboration, and leveraging cutting-edge technologies. * Promote a proactive environment by researching and recommending process and technology solutions for continuous improvement. * Develop test cases, perform testing, and manage user testing to ensure requirements are met for system modifications. * Demonstrate products, leveraging a combination of technical expertise, business acumen, and excellent communication skills to showcase how solutions align with business needs and objectives. * Generate weekly and monthly reports and perform data analysis to identify anomalies, trends, and improvement opportunities. * Analyze and resolve Helpdesk issues. * Mentor and coach analysts team members Knowledge, Skills, and Abilities * A curious and analytical mindset focused on finding solutions to difficult problems. * Strong documentation and organizational skills are necessary. * To exhibit a confident, engaging communication style incorporating both written and verbal communication skills. * Excellent analytical and problem-solving skills. * Experience/Knowledge of Commercial Insurance and/or Underwriting or Claims systems. * Experience in developing business and functional requirements. * Ability to multitask in a fast-paced environment at various stages of completion. * Ability to translate highly technical specifications into clear non-technical requirements and functional design documents * Advanced skills in Microsoft Office applications, specifically SharePoint, Word, Excel, and Outlook. Visio and Power BI skills are a plus. * Exposure to Azure DevOps, Power Automate and Power Apps a plus. * Familiarity with modern AI-powered productivity tools such as GitHub Copilot, ChatGPT, or similar technologies preferred. * Commitment to staying updated on advancements in AI tools and best practices. Qualifications, Education and Experience * 4-year college degree and/or 10+ years of work experience as a Business Analyst required * 3+ years P\&C Insurance industry experience highly preferred * Permanent US Work Authorization required * Experience with Agile, Iterative and Waterfall project methodologies Compensation \& Benefits The applicable base salary for this opportunity is $105,000 - $130,000. The base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. In addition to the base salary, this opportunity may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition and professional certification assistance, 401k savings, elective participation in the Employee Stock Purchase Program, paid time off, paid holidays, and child bonding leave, as well as other employee assistance programs. #LI-Remote
We are hiring an IT Senior Business Analyst !! This position can be fully remote within the US. Must be willing to travel to any of our current or future locations. Summary The Senior Business Analyst (Sr. BA) is a highly experienced, strategic business partner responsible for leading business analysis efforts across complex IT and business initiatives. This role is focused on a specific business unit or operational domain, ensuring technology solutions align with business strategy, operational priorities, and measurable outcomes. The Sr. BA serves as the primary liaison between business stakeholders and IT, driving clarity, alignment, and solution excellence. This role operates at a senior level by default and is expected to work independently, influence leaders, and elevate overall analysis maturity across the organization. ESSENTIAL RESPONSIBILITIES: * Lead and manage the full business analysis lifecycle for complex or high-impact initiatives. * Serve as the primary liaison between business units, IT, and external partners. * Partner with business leaders to understand strategic objectives and translate them into clear, actionable requirements. * Conduct current-state and future-state analysis, identifying process gaps, inefficiencies, and improvement opportunities. * Facilitate workshops, working sessions, and stakeholder meetings to drive clarity and alignment. * Develop high-quality business requirements, functional specifications, process flows, and supporting documentation. * Ensure traceability from business objectives through solution design and implementation. * Collaborate with developers, ERP teams, integrations, and data teams to ensure solutions meet business needs. * Support testing efforts including UAT coordination, validation of requirements, and issue resolution. * Identify risks, dependencies, and change impacts across systems and processes. * Drive continuous improvement within their focused business domain. * Elevate BA standards, tools, and practices across the organization. CORE VALUES \& GUIDING PRINCIPLES (CULTURE): * Understands internal and external customers * Assure a safe work environment * Encourage individual development * Demonstrates teamwork and flexibility/adaptability * Demonstrates honesty * Keep our commitments * Think systemically and ensure constancy of purpose * Lead with humility and respect every individual * Focus on process, embrace scientific thinking, flow and pull value, assure quality at the source and seek perfection Education \& Experience * 7+ years of experience in Business Analysis or related roles. * Strong experience working with ERP systems and integrated application environments. * Proven ability to lead complex requirement-gathering efforts. * Experience facilitating workshops and stakeholder alignment sessions. * Strong analytical, documentation, and process modeling skills. * Ability to translate business language into technical clarity. * Experience supporting system implementations or major enhancements. Qualifications List * Experience in manufacturing or multi-ERP environments. * Familiarity with integrations and data/reporting environments. * Experience mentoring and/or improving BA practices. * Exceptional analytical, problem-solving, and critical thinking skills, with the ability to foresee potential issues. * Certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (PMI Professional in Business Analysis) are highly desirable. * Strategic thinking * Systems-level understanding * Executive communication * Structured problem-solving * Stakeholder influence * Process improvement mindset * Ownership and accountability At TIDI Products we are committed to offering a comprehensive employee benefits program than help our employees stay healthy, feel secure and maintain a work/life balance. About TIDI Products… TIDI Products is a market leading manufacturing of disposable infection prevention products and patient safety products, headquartered in Neenah, WI. We have manufacturing and distribution facilities in Neenah, WI, Newport News, VA, Norristown and Littlestown, PA, United Kingdom and Tijuana, MX. And office space in Lincolnshire, IL TIDI provides best in class products and service to major healthcare products distributors and users worldwide. We Support Care Givers and Protect Patients!! Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email WIHR@tidiproducts.com or call 920-751-4300 x 4044. Equal Opportunity Employer TIDI Products is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, family. Estimated starting annual base salary pay ranges is $90,000.00 - $115,000.00 less applicable withholdings and deductions, paid on a bi-weekly basis. Please note that the actual compensation offered may vary based on relevant factors as determined by the Company, which may include, but is not limited to, location, experience, qualifications, education, skillset, and market conditions. The target base compensation for this role is in the low to middle of the range, with the top of the range reserved for only exceptional circumstances. TIDI Products offers a competitive benefits package to eligible full-time employees, which currently includes medical, dental, and vision plans, 401(k) with employer matching contributions, life insurance, paid time off, tuition reimbursement, and more, as well as paid sick leave in accordance with applicable law. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.
Senior Business Analyst – Capital Markets Location: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent Bridge capital markets expertise with structured change to deliver measurable impact<
Senior Business Analyst – Capital MarketsLocation: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent Bridge capital markets expertise with structured change to deliver measurable impact<
Schwarz Partners has an exciting opportunity for an IT Senior Business Analyst to join our team in Carmel, IN. The Senior Business Analyst, IT Service Management (ITSM) is responsible for defining, governing, and continuously improving IT service management processes across SPtech, with a primary focus on vendor management as a core ITSM capability. This individual contributor role partners closely with IT service owners, finance, and business stakeholders to establish clear, scalable processes for managing vendor relationships, contracts, service performance, and accountability. In addition to vendor management, the role focuses on ITSM process definition, standardization, measurement, and enablement through the ServiceNow platform. The Senior Business Analyst translates operational and business needs into well-defined ITSM processes supporting incident management, request fulfillment, service catalog design, CMDB governance, and vendor lifecycle management. This role emphasizes process ownership, analytical rigor, and continuous improvement across IT services and third-party engagements. About Schwarz Partners Schwarz Partners is one of the largest independent manufacturers of corrugated sheets and packaging materials in the U.S. Through our family of companies, we continuously build and strengthen our capabilities. You’ll find our products wherever goods are packaged, shipped, and sold—from innovative retail packaging to colorful in-store displays at pharmacies and grocers. You may also recognize our trucks on the highway. Schwarz Partners is built on the belief that independence and innovation go hand in hand. Our decentralized structure allows us to adapt quickly, bring new ideas to life, and thrive in a competitive marketplace. Our people are empowered to develop their skills, take ownership of their work, and grow with the organization. Essential Job Functions: Serve as the primary ITSM process owner for vendor management, ensuring accurate and current records for vendors, contracts, service ownership, renewal terms, and key obligations across SPtech. Partner with IT service owners, procurement, and accounting to support vendor lifecycle activities, including contract renewals, budgeting inputs, spend visibility, and alignment of vendor agreements to service needs and performance expectations. Analyze vendor-related data and processes to identify risks, inefficiencies, and improvement opportunities, and define standardized workflows and reporting to improve vendor governance, financial predictability, and operational accountability. Design, document, and maintain IT service management processes aligned to SPtech operational needs and ServiceNow capabilities. Establish and maintain standard processes and workflows for incident management, request fulfillment, service catalog structure, and CMDB governance. Partner with IT teams and service owners to identify process gaps, inefficiencies, and improvement opportunities. Translate business and IT requirements into clear process documentation, workflow designs, and ServiceNow configuration guidance. Support ServiceNow process enablement by collaborating with platform administrators, developers, and automation resources. Lead continuous service improvement (CSI) initiatives focused on process optimization, automation readiness, and ServiceNow adoption. Ensure ITSM processes are documented, versioned, and communicated effectively to IT teams and stakeholders. Lead and coordinate continuous service improvement (CSI) initiatives by defining scope, success metrics, and timelines, and partnering with service owners and technical teams to drive measurable improvements in service quality, cost, and efficiency. Ability to prioritize and multi-task between duties at any given time. Ability to communicate with business stakeholders on status of projects/issues. Solid communication and interpersonal skills. Comply with company policies and procedures and all applicable laws and regulations. Additional duties as assigned. Required Education / Experience: Experience supporting vendor-related IT processes, such as maintaining contract records, coordinating renewals, supporting budgeting inputs, or partnering with service owners and accounting on vendor lifecycle activities (deep procurement ownership not required). Bachelor’s degree in Information Systems, Business, Computer Science, Engineering, or equivalent practical experience. 7+ years of progressive IT experience with at least 3+ years in IT service management, business analysis, or a comparable IT process–focused role. Demonstrated experience leading and coordinating cross-functional initiatives or improvement projects, including requirements definition, stakeholder alignment, and outcome tracking. Demonstrated experience owning, analyzing, or supporting ITSM services within the ServiceNow platform, including workflow design, backlog intake and prioritization, reporting, and stakeholder engagement. Preferred Education / Experience: ServiceNow certifications (CSA and/or ITSM) or equivalent hands-on platform experience supporting ITSM processes, reporting, and workflow enablement. Experience working with ServiceNow integrations or data flows involving identity platforms (Active Directory/Azure AD), email, asset or endpoint tooling, monitoring/alerting systems, and/or CMDB-related data sources (hands-on development not required). Experience supporting IT services in a manufacturing, multi-site, or otherwise distributed operating environment, with an understanding of the operational and vendor coordination challenges that come with scale. Required Skills and Competencies: Strong working knowledge of IT service management practices, including incident management, request fulfillment, service catalog design, and vendor management processes within an ITSM framework. Demonstrated ability to manage and analyze vendor-related ITSM work, including maintaining accurate vendor and contract records, supporting renewal planning, and aligning vendor services to IT service ownership and operational needs. Experience partnering with service owners, vendors, and internal teams (including accounting and procurement) to coordinate vendor lifecycle activities, service performance tracking, and budget-related inputs. Strong analytical skills with the ability to use service and vendor data to identify risks, inefficiencies, cost drivers, and continuous service improvement opportunities. Strong written and verbal communication skills, including the ability to document vendor-related processes, communicate expectations clearly, and provide concise executive-level summaries. Ability to operate as a self-directed individual contributor, managing multiple initiatives simultaneously while building trusted, collaborative relationships with service owners, vendors, and business stakeholders. Preferred Skills: Understanding of ITSM governance concepts and practical implementation of operating routines. Familiarity with workflow automation concepts, integration patterns, and data quality practices for CMDB accuracy. Experience with Agile delivery methods (Scrum/Kanban) for platform backlog execution. Experience with ServiceNow modules commonly used in IT operations (ITSM, Service Catalog, CMDB, Integrations/APIs). Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Senior Business Analyst – Capital MarketsLocation: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent Bridge capital markets expertise with structured change to deliver measurable impact<
Schwarz Partners has an exciting opportunity for an IT Senior Business Analyst to join our team in Carmel, IN. The Senior Business Analyst, IT Service Management (ITSM) is responsible for defining, governing, and continuously improving IT service management processes across SPtech, with a primary focus on vendor management as a core ITSM capability. This individual contributor role partners closely with IT service owners, finance, and business stakeholders to establish clear, scalable processes for managing vendor relationships, contracts, service performance, and accountability. In addition to vendor management, the role focuses on ITSM process definition, standardization, measurement, and enablement through the ServiceNow platform. The Senior Business Analyst translates operational and business needs into well-defined ITSM processes supporting incident management, request fulfillment, service catalog design, CMDB governance, and vendor lifecycle management. This role emphasizes process ownership, analytical rigor, and continuous improvement across IT services and third-party engagements. About Schwarz Partners Schwarz Partners is one of the largest independent manufacturers of corrugated sheets and packaging materials in the U.S. Through our family of companies, we continuously build and strengthen our capabilities. You’ll find our products wherever goods are packaged, shipped, and sold—from innovative retail packaging to colorful in-store displays at pharmacies and grocers. You may also recognize our trucks on the highway. Schwarz Partners is built on the belief that independence and innovation go hand in hand. Our decentralized structure allows us to adapt quickly, bring new ideas to life, and thrive in a competitive marketplace. Our people are empowered to develop their skills, take ownership of their work, and grow with the organization. Essential Job Functions: Serve as the primary ITSM process owner for vendor management, ensuring accurate and current records for vendors, contracts, service ownership, renewal terms, and key obligations across SPtech. Partner with IT service owners, procurement, and accounting to support vendor lifecycle activities, including contract renewals, budgeting inputs, spend visibility, and alignment of vendor agreements to service needs and performance expectations. Analyze vendor-related data and processes to identify risks, inefficiencies, and improvement opportunities, and define standardized workflows and reporting to improve vendor governance, financial predictability, and operational accountability. Design, document, and maintain IT service management processes aligned to SPtech operational needs and ServiceNow capabilities. Establish and maintain standard processes and workflows for incident management, request fulfillment, service catalog structure, and CMDB governance. Partner with IT teams and service owners to identify process gaps, inefficiencies, and improvement opportunities. Translate business and IT requirements into clear process documentation, workflow designs, and ServiceNow configuration guidance. Support ServiceNow process enablement by collaborating with platform administrators, developers, and automation resources. Lead continuous service improvement (CSI) initiatives focused on process optimization, automation readiness, and ServiceNow adoption. Ensure ITSM processes are documented, versioned, and communicated effectively to IT teams and stakeholders. Lead and coordinate continuous service improvement (CSI) initiatives by defining scope, success metrics, and timelines, and partnering with service owners and technical teams to drive measurable improvements in service quality, cost, and efficiency. Ability to prioritize and multi-task between duties at any given time. Ability to communicate with business stakeholders on status of projects/issues. Solid communication and interpersonal skills. Comply with company policies and procedures and all applicable laws and regulations. Additional duties as assigned. Required Education / Experience: Experience supporting vendor-related IT processes, such as maintaining contract records, coordinating renewals, supporting budgeting inputs, or partnering with service owners and accounting on vendor lifecycle activities (deep procurement ownership not required). Bachelor’s degree in Information Systems, Business, Computer Science, Engineering, or equivalent practical experience. 7+ years of progressive IT experience with at least 3+ years in IT service management, business analysis, or a comparable IT process–focused role. Demonstrated experience leading and coordinating cross-functional initiatives or improvement projects, including requirements definition, stakeholder alignment, and outcome tracking. Demonstrated experience owning, analyzing, or supporting ITSM services within the ServiceNow platform, including workflow design, backlog intake and prioritization, reporting, and stakeholder engagement. Preferred Education / Experience: ServiceNow certifications (CSA and/or ITSM) or equivalent hands-on platform experience supporting ITSM processes, reporting, and workflow enablement. Experience working with ServiceNow integrations or data flows involving identity platforms (Active Directory/Azure AD), email, asset or endpoint tooling, monitoring/alerting systems, and/or CMDB-related data sources (hands-on development not required). Experience supporting IT services in a manufacturing, multi-site, or otherwise distributed operating environment, with an understanding of the operational and vendor coordination challenges that come with scale. Required Skills and Competencies: Strong working knowledge of IT service management practices, including incident management, request fulfillment, service catalog design, and vendor management processes within an ITSM framework. Demonstrated ability to manage and analyze vendor-related ITSM work, including maintaining accurate vendor and contract records, supporting renewal planning, and aligning vendor services to IT service ownership and operational needs. Experience partnering with service owners, vendors, and internal teams (including accounting and procurement) to coordinate vendor lifecycle activities, service performance tracking, and budget-related inputs. Strong analytical skills with the ability to use service and vendor data to identify risks, inefficiencies, cost drivers, and continuous service improvement opportunities. Strong written and verbal communication skills, including the ability to document vendor-related processes, communicate expectations clearly, and provide concise executive-level summaries. Ability to operate as a self-directed individual contributor, managing multiple initiatives simultaneously while building trusted, collaborative relationships with service owners, vendors, and business stakeholders. Preferred Skills: Understanding of ITSM governance concepts and practical implementation of operating routines. Familiarity with workflow automation concepts, integration patterns, and data quality practices for CMDB accuracy. Experience with Agile delivery methods (Scrum/Kanban) for platform backlog execution. Experience with ServiceNow modules commonly used in IT operations (ITSM, Service Catalog, CMDB, Integrations/APIs). Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Senior Business Analyst – Capital MarketsLocation: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent Bridge capital markets expertise with structured change to deliver measurable impact<
Posting Description: The role combines the core responsibilities from both the Transition Analyst (TA) and Senior Business Analyst (SBA) positions within UK Pensions Administration. This role would ideally suit a Senior Pensions Administrator or Team Manager who is looking for a new opportunity working as part of a highly engaged team to identify, define and deliver improvements to Pensions Administration Teams. Are you a person who enjoys identifying and delivering improvements to Pensions Administration Teams? Do you have Pensions Administration knowledge of member DB pension calculations and can work collaboratively as part of a team to support delivery of automation solutions and change? If the answer is yes, then this could be the role for you. We have a Senior Business and Transition Analyst vacancy in our UK Transformation Team with office locations in Birmingham and Sheffield. This is a hybrid opportunity with flexibility to work both virtually and from one of our office locations.Aon is in the business of better decisions ---------------------------------------------- At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look like ------------------------------- The role is varied, depending on the type of project or improvement you are aligned to, but your main responsibility will be to deliver key tasks as part of a wider project or client implementation, or running a smaller project of your own to ensure a successful outcome. Review current practices, analyse data, and identify areas for improvement Work with key stakeholders to gather requirements, define objectives, agree scope, and shape solutions Conduct investigations and data reviews to determine suitable process or system changes Liaise with senior managers to raise challenges, agree resolutions, and maintain project alignment Collaborate regularly with colleagues across teams to ensure the right outcomes Specify test matrices, create test cases, and support testing for automated and manual calculation scenarios Work with Calculation Programmers, Data Analysts, and Admin Teams to ensure calculations and automation are built, tested, accurately signed off and rolled out Support Project Managers with coordination, governance activities, and preparation of background materials or slide decks Present updates and recommendations to project boards and support rollout of changes to wider teams Coach and mentor colleagues within the team and across the business to build capability and support adoption of improvements How this opportunity is different ------------------------------------- This position is a unique opportunity to work on a variety of projects to drive and deliver change across Pensions Administration. Projects can vary between working on new business implementations, implementing process improvements, working on strategic projects, and supporting key deliverables. You’ll be working as part of a highly engaged team, where your input will be key to delivering change. You’ll be encouraged to participate in team meetings, and to provide feedback where appropriate, to different role levels. Having a strong network of colleagues for support is pivotal for your individual development, and your network of colleagues will naturally increase rapidly from day one. There will be Individual development opportunities within the role, with new and interesting challenges presenting themselves through changes in pensions legislation and industry initiatives.Skills and experience that will lead to success --------------------------------------------------- Have a strong desire to deliver improvements to Pensions Administration teams Be proactive and self-motivated, with a desire to own and deliver the best solutions for Aon Ability to positively influence and work well with others Have strong time-management skills, able to prioritise and manage your work Ability to identify risks/issues, and work with internal stakeholders to mitigate these Demonstrate strong Excel skills, effectively using them to build and manage test matrices that support system automation would be an advantage .How we support our colleagues --------------------------------- In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. NB. Dependant on regional requirements, please include specific benefits where applicable and relevant accommodation criteria and enhanced equal opportunities statement.#LI-SS3 -------------
Posting Description: The role combines the core responsibilities from both the Transition Analyst (TA) and Senior Business Analyst (SBA) positions within UK Pensions Administration. This role would ideally suit a Senior Pensions Administrator or Team Manager who is looking for a new opportunity working as part of a highly engaged team to identify, define and deliver improvements to Pensions Administration Teams. Are you a person who enjoys identifying and delivering improvements to Pensions Administration Teams? Do you have Pensions Administration knowledge of member DB pension calculations and can work collaboratively as part of a team to support delivery of automation solutions and change? If the answer is yes, then this could be the role for you. We have a Senior Business and Transition Analyst vacancy in our UK Transformation Team with office locations in Birmingham and Sheffield. This is a hybrid opportunity with flexibility to work both virtually and from one of our office locations.Aon is in the business of better decisions ---------------------------------------------- At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look like ------------------------------- The role is varied, depending on the type of project or improvement you are aligned to, but your main responsibility will be to deliver key tasks as part of a wider project or client implementation, or running a smaller project of your own to ensure a successful outcome. Review current practices, analyse data, and identify areas for improvement Work with key stakeholders to gather requirements, define objectives, agree scope, and shape solutions Conduct investigations and data reviews to determine suitable process or system changes Liaise with senior managers to raise challenges, agree resolutions, and maintain project alignment Collaborate regularly with colleagues across teams to ensure the right outcomes Specify test matrices, create test cases, and support testing for automated and manual calculation scenarios Work with Calculation Programmers, Data Analysts, and Admin Teams to ensure calculations and automation are built, tested, accurately signed off and rolled out Support Project Managers with coordination, governance activities, and preparation of background materials or slide decks Present updates and recommendations to project boards and support rollout of changes to wider teams Coach and mentor colleagues within the team and across the business to build capability and support adoption of improvements How this opportunity is different ------------------------------------- This position is a unique opportunity to work on a variety of projects to drive and deliver change across Pensions Administration. Projects can vary between working on new business implementations, implementing process improvements, working on strategic projects, and supporting key deliverables. You’ll be working as part of a highly engaged team, where your input will be key to delivering change. You’ll be encouraged to participate in team meetings, and to provide feedback where appropriate, to different role levels. Having a strong network of colleagues for support is pivotal for your individual development, and your network of colleagues will naturally increase rapidly from day one. There will be Individual development opportunities within the role, with new and interesting challenges presenting themselves through changes in pensions legislation and industry initiatives.Skills and experience that will lead to success --------------------------------------------------- Have a strong desire to deliver improvements to Pensions Administration teams Be proactive and self-motivated, with a desire to own and deliver the best solutions for Aon Ability to positively influence and work well with others Have strong time-management skills, able to prioritise and manage your work Ability to identify risks/issues, and work with internal stakeholders to mitigate these Demonstrate strong Excel skills, effectively using them to build and manage test matrices that support system automation would be an advantage .How we support our colleagues --------------------------------- In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. NB. Dependant on regional requirements, please include specific benefits where applicable and relevant accommodation criteria and enhanced equal opportunities statement.#LI-SS3 -------------
Schwarz Partners has an exciting opportunity for an IT Senior Business Analyst to join our team in Carmel, IN. The Senior Business Analyst, IT Service Management (ITSM) is responsible for defining, governing, and continuously improving IT service management processes across SPtech, with a primary focus on vendor management as a core ITSM capability. This individual contributor role partners closely with IT service owners, finance, and business stakeholders to establish clear, scalable processes for managing vendor relationships, contracts, service performance, and accountability. In addition to vendor management, the role focuses on ITSM process definition, standardization, measurement, and enablement through the ServiceNow platform. The Senior Business Analyst translates operational and business needs into well-defined ITSM processes supporting incident management, request fulfillment, service catalog design, CMDB governance, and vendor lifecycle management. This role emphasizes process ownership, analytical rigor, and continuous improvement across IT services and third-party engagements. About Schwarz Partners Schwarz Partners is one of the largest independent manufacturers of corrugated sheets and packaging materials in the U.S. Through our family of companies, we continuously build and strengthen our capabilities. You’ll find our products wherever goods are packaged, shipped, and sold—from innovative retail packaging to colorful in-store displays at pharmacies and grocers. You may also recognize our trucks on the highway. Schwarz Partners is built on the belief that independence and innovation go hand in hand. Our decentralized structure allows us to adapt quickly, bring new ideas to life, and thrive in a competitive marketplace. Our people are empowered to develop their skills, take ownership of their work, and grow with the organization. Essential Job Functions: Serve as the primary ITSM process owner for vendor management, ensuring accurate and current records for vendors, contracts, service ownership, renewal terms, and key obligations across SPtech. Partner with IT service owners, procurement, and accounting to support vendor lifecycle activities, including contract renewals, budgeting inputs, spend visibility, and alignment of vendor agreements to service needs and performance expectations. Analyze vendor-related data and processes to identify risks, inefficiencies, and improvement opportunities, and define standardized workflows and reporting to improve vendor governance, financial predictability, and operational accountability. Design, document, and maintain IT service management processes aligned to SPtech operational needs and ServiceNow capabilities. Establish and maintain standard processes and workflows for incident management, request fulfillment, service catalog structure, and CMDB governance. Partner with IT teams and service owners to identify process gaps, inefficiencies, and improvement opportunities. Translate business and IT requirements into clear process documentation, workflow designs, and ServiceNow configuration guidance. Support ServiceNow process enablement by collaborating with platform administrators, developers, and automation resources. Lead continuous service improvement (CSI) initiatives focused on process optimization, automation readiness, and ServiceNow adoption. Ensure ITSM processes are documented, versioned, and communicated effectively to IT teams and stakeholders. Lead and coordinate continuous service improvement (CSI) initiatives by defining scope, success metrics, and timelines, and partnering with service owners and technical teams to drive measurable improvements in service quality, cost, and efficiency. Ability to prioritize and multi-task between duties at any given time. Ability to communicate with business stakeholders on status of projects/issues. Solid communication and interpersonal skills. Comply with company policies and procedures and all applicable laws and regulations. Additional duties as assigned. Required Education / Experience: Experience supporting vendor-related IT processes, such as maintaining contract records, coordinating renewals, supporting budgeting inputs, or partnering with service owners and accounting on vendor lifecycle activities (deep procurement ownership not required). Bachelor’s degree in Information Systems, Business, Computer Science, Engineering, or equivalent practical experience. 7+ years of progressive IT experience with at least 3+ years in IT service management, business analysis, or a comparable IT process–focused role. Demonstrated experience leading and coordinating cross-functional initiatives or improvement projects, including requirements definition, stakeholder alignment, and outcome tracking. Demonstrated experience owning, analyzing, or supporting ITSM services within the ServiceNow platform, including workflow design, backlog intake and prioritization, reporting, and stakeholder engagement. Preferred Education / Experience: ServiceNow certifications (CSA and/or ITSM) or equivalent hands-on platform experience supporting ITSM processes, reporting, and workflow enablement. Experience working with ServiceNow integrations or data flows involving identity platforms (Active Directory/Azure AD), email, asset or endpoint tooling, monitoring/alerting systems, and/or CMDB-related data sources (hands-on development not required). Experience supporting IT services in a manufacturing, multi-site, or otherwise distributed operating environment, with an understanding of the operational and vendor coordination challenges that come with scale. Required Skills and Competencies: Strong working knowledge of IT service management practices, including incident management, request fulfillment, service catalog design, and vendor management processes within an ITSM framework. Demonstrated ability to manage and analyze vendor-related ITSM work, including maintaining accurate vendor and contract records, supporting renewal planning, and aligning vendor services to IT service ownership and operational needs. Experience partnering with service owners, vendors, and internal teams (including accounting and procurement) to coordinate vendor lifecycle activities, service performance tracking, and budget-related inputs. Strong analytical skills with the ability to use service and vendor data to identify risks, inefficiencies, cost drivers, and continuous service improvement opportunities. Strong written and verbal communication skills, including the ability to document vendor-related processes, communicate expectations clearly, and provide concise executive-level summaries. Ability to operate as a self-directed individual contributor, managing multiple initiatives simultaneously while building trusted, collaborative relationships with service owners, vendors, and business stakeholders. Preferred Skills: Understanding of ITSM governance concepts and practical implementation of operating routines. Familiarity with workflow automation concepts, integration patterns, and data quality practices for CMDB accuracy. Experience with Agile delivery methods (Scrum/Kanban) for platform backlog execution. Experience with ServiceNow modules commonly used in IT operations (ITSM, Service Catalog, CMDB, Integrations/APIs). Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Senior Business Analyst – Capital MarketsLocation: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent Bridge capital markets expertise with structured change to deliver measurable impact<
Location type All On-site Hybrid Remote Location All Chicago, IL Team All Business Analytics Analytics Product Product Technology Software Engineering Work type All Full-Time Business Analytics Analytics Apply Senior Data and Business Analyst - Credit Hybrid — Full-Time Chicago, IL Product Product Apply Senior Product Manager Hybrid — Full-Time Chicago, IL Technology Software Engineering Apply Senior Data Engineer Hybrid — Full-Time Chicago, IL
Role Summary We are looking for a Senior Business Analyst – Remittance & Investments to drive data-led insights and decisioning across our international transfers and digital investment products. This role will focus on performance analytics, funnel and revenue optimization, customer behavior, and operational efficiency. You will translate data into actionable recommendations, support business case development, and partner cross-functionally with Product, Growth, Risk/Compliance, Operations, and Treasury to scale a digital-first experience. Investment scope will include digital gold and silver products (pricing, spreads, conversion, and retention). Responsibilities • Analyze end-to-end performance across remittance and investments (gold/silver) to identify trends, opportunities, and risks across acquisition, conversion, usage, and retention. • Develop and maintain dashboards, reports, and KPIs (volume, revenue, margin, FX/spread, funnel conversion, success rates, repeat behavior, and cohort retention). • Track and report all KPIs versus budget/forecast, highlight variances, and provide clear drivers and corrective recommendations. • Support P&L performance management by analyzing revenue, costs, incentives, and contribution margin, and partnering on budgeting and forecasting cycles. • Own business reporting cadence (daily/weekly/monthly) and deliver concise insights with clear actions and measurable impact. Partner with Product and Growth to define experiments (A/B tests) and quantify impact on conversion, engagement, ARPU, and margin. • Drive corridor-level performance analysis for international transfers (pricing/fees/FX margin, failure drivers, operational SLAs) and recommend optimizations. • Drive investment analytics for gold/silver (pricing and spread performance, buy/sell conversion, ticket sizes, frequency, portfolio behavior, and cross-sell from transfers). • Translate business needs into clear requirements for data tracking, event instrumentation, reporting logic, and process improvements. • Conduct root-cause analysis on performance drops (conversion, failures, margin compression, churn) and propose corrective actions with owners and timelines. Requirements • Proven 5-8 years of experience as a Business Analyst in fintech, digital payments, remittance, trading/investments, or consumer financial products. • Strong analytical skills with hands-on expertise in SQL and BI tools (Power BI/Tableau/Looker); ability to build scalable dashboards and self-serve reporting. • Solid understanding of digital product funnels, cohort/retention analysis, segmentation, and experimentation measurement. • Good commercial acumen with understanding of P&L and budgeting fundamentals, and performance tracking versus plan (actuals vs budget/forecast, variance analysis). • Ability to analyze unit economics (fees/FX/spreads, incentives, CAC/LTV) and support business cases. • Familiarity with cross-border payment concepts (corridors, payout methods, success rates, pricing/FX mechanics) and operational performance drivers. • Familiarity with investment product concepts relevant to digital gold/silver (buy/sell flows, spreads, pricing, customer behavior, and engagement loops). • Strong stakeholder management and communication skills; able to convert ambiguous questions into structured analysis and clear recommendations. • Bachelor’s degree in Business, Finance, Economics, Engineering, or a related field. • Prior experience in high-growth, digital-only environments and working with product analytics event tracking is preferred.
