Operations Manager Jobs in South Africa

Operations Manager

About the Role We are seeking an Operations Manager for our cleaning services division. In this role, you will be primarily focused on enhancing operational efficiency, managing team performance, and ensuring the highest standards of cleanliness and s...

Operations Manager

From $900,000/yr

We’re looking for an Operations Manager to drive efficient production, maintain quality standards, and ensure seamless operations within our beverage manufacturing environment Experience Required: · Must have a minimum of 10 years’ logistic...

Operations Manager

The Operations Manager is responsible for overseeing and optimising the day-to-day operations of assigned restaurants or franchise units to ensure consistent delivery of brand standards, operational efficiency, profitability, and exceptional customer experience in line with company and Spur Corporation–style franchise requirements.

Operations Manager

From $900,000/yr

We’re looking for an Operations Manager to drive efficient production, maintain quality standards, and ensure seamless operations within our beverage manufacturing environment Minimum Requirements: Must have a minimum of 10 years’ logistics opera...

Manufacturing and Operations Manager

From $16/yr

A fantastic opportunity to join Mineral Technologies in Pretoria, South Africa Purpose of the Role Mineral Technologies in Pretoria, South Africa is inviting applications for the role of Manufacturing Operations Manager. This role plans, organises and executes production in line with standard operating requirements, delivery accuracy, customer requirements, safety and quality, leading the day-to-day operation of the business unit across the Pretoria operations. The successful candidate will drive output, delivery accuracy, cost control, people performance and SHEQ compliance, working closely with planning, internal sales, quality, engineering, procurement, finance and HR. Key Responsibilities * Planning: Ensure monthly targets are met from open orders; create and update the master schedule; manage the sales-order life cycle in JDE and schedule shop-floor loading to priorities. * Production: Deliver product output and delivery accuracy to target and specification; control day-to-day activities; manage inventory and WIP; and reduce scrap and reclaim. * Continuous Improvement: Raise and implement innovations that increase output and reduce scrap, reclaim and lead-times. * Financial Management: Control operational and manufacturing costs to the annual budget and report monthly. * People Management: Plan manpower, train and develop staff, manage performance and adhere to HR and disciplinary policy. * SHEQ Management: Discharge Section 16.2 duties where applicable, eliminate safety risks, ensure OHSA compliance and maintain 5S. * Monitor and reduce overtime. * Investigate, monitor and report customer incidents weekly. * Drive a visible Zero Harm culture across the operation. Minimum Requirements * Bachelor's degree in engineering, operations management or business administration. * At least 10 years' relevant operational experience in a similar industry, of which at least 5 years in a production management role. * Production planning, master scheduling and capacity management (JDE). * World-class / lean production methods and cost control. Advantageous Requirements * Continuous-improvement certification, such as Lean Six Sigma. * Knowledge of SHEQ, OHSA and Section 16.2 (where applicable). * 5S and operational budgeting experience. Key Competencies * Aligning performance for success and building a successful team. * Communication and customer focus. * Quality orientation and safety awareness. * Strong commitment to Zero Harm. * Sound judgement and problem-solving under pressure.

Senior Operations Manager

UnifyCX is looking for an extraordinary Senior Operations Manager to join our motivated and ambitious team in South Africa. Come be part of our growing operations and help shape the future of our newest location! What Will You Do? As a Senior Operations Manager (SOM), you will oversee the day-to-day performance and strategic direction of multiple accounts or lines of business within our contact center operations in South Africa. You will lead and develop Operations Managers and Team Leaders, ensuring that our teams consistently deliver exceptional customer experiences while meeting client expectations and business objectives. You will serve as a key partner to our clients, building strong relationships, understanding their business priorities, and translating operational performance into meaningful improvements. You will be responsible for driving account-level performance, profitability, operational efficiency, and employee engagement while ensuring that our operations are positioned for sustainable growth. This role requires a strong balance of strategic thinking and hands-on operational leadership. You will analyze business performance, identify opportunities for improvement, develop leadership talent, and build the operational structure needed to support new programs, account growth, and long-term business success. Key Responsibilities Operational Leadership and Performance: * Oversee the day-to-day operations of multiple accounts or lines of business, ensuring consistent performance against client expectations and UnifyCX operational goals. * Lead, coach, and develop Operations Managers and Team Leaders, holding them accountable for performance, employee engagement, and operational results. * Drive account-level performance across key performance indicators (KPIs), including service levels, quality, productivity, customer satisfaction, and other metrics defined by client agreements. * Develop and implement operational strategies and action plans to address performance gaps, improve efficiency, and achieve business objectives. * Establish and maintain operational processes, performance standards, and accountability structures that support consistent execution across accounts. Client Partnership And Business Reviews * Serve as a key point of contact for clients, building strong relationships and maintaining a clear understanding of their business needs and priorities. * Lead regular internal and client-facing business reviews to present operational performance, financial results, risks, and improvement initiatives. * Translate performance data and customer insights into actionable recommendations that improve service delivery and strengthen client partnerships. * Proactively communicate operational challenges, performance risks, and business opportunities to clients and internal stakeholders. * Partner with clients and internal leadership to support program expansion, new business initiatives, and operational changes. Financial Performance And Business Management * Own and drive account-level profitability and financial performance, including revenue, labor costs, operating expenses, and overall P\&L. * Identify opportunities to improve cost efficiency, optimize resource utilization, and strengthen account profitability without compromising service quality. * Partner with Finance and Workforce Management to review financial forecasts, staffing requirements, and budget performance. * Develop and execute strategies to meet or exceed financial targets while maintaining operational excellence. * Monitor business performance and implement corrective actions when financial or operational results fall below expectations. Leadership Development And Employee Engagement * Build a strong leadership pipeline by identifying, coaching, and developing high-potential Operations Managers, Team Leaders, and support staff. * Establish a culture of accountability, continuous improvement, collaboration, and employee development. * Drive employee engagement, retention, and recognition initiatives that promote a positive and supportive workplace. * Ensure that leaders conduct effective coaching sessions, performance reviews, team huddles, and employee development discussions. * Support succession planning and organizational readiness to ensure operational continuity as the business grows. Resource Planning And Operational Continuity * Partner with Workforce Management and Recruiting to align staffing plans, hiring priorities, and operational capacity with client demand. * Ensure adequate leadership and support coverage to maintain business continuity across accounts. * Support the implementation and launch of new programs, including recruitment, training, operational readiness, and transition to steady-state operations. * Develop scalable operational structures and processes that support business growth, new client launches, and account expansion. * Monitor staffing, attrition, attendance, and capacity risks, implementing appropriate action plans to maintain operational stability. Quality, Compliance, And Risk Management * Ensure compliance with company policies, client requirements, contractual obligations, and applicable South African employment and business regulations. * Establish and maintain operational controls, quality standards, and performance management processes across accounts. * Partner with Quality, Training, HR, and other support functions to address performance gaps, compliance concerns, and operational risks. * Ensure that corrective actions are implemented promptly and that recurring issues are addressed through sustainable solutions. * Promote a culture of ethical conduct, accountability, and continuous improvement. Process Improvement And Strategic Growth * Identify opportunities to streamline workflows, improve operational efficiency, and enhance the customer and employee experience. * Use data, business insights, and operational trends to guide strategic decisions and improvement initiatives. * Lead cross-functional projects that support business transformation, account growth, and operational excellence. * Evaluate existing processes and implement scalable solutions that improve consistency and performance across accounts. * Support the Country Manager and senior leadership in developing and executing operational strategies aligned with UnifyCX's business objectives. Who You Are Ideal candidates for this position are strategic, commercially minded, and highly operational leaders with strong client-facing communication skills. We are seeking an individual who can lead through Operations Managers and Team Leaders, drive measurable business results, and build a culture of accountability, continuous improvement, and employee development. You should be comfortable managing complex operations, making data-driven decisions, overseeing financial performance, and balancing client expectations with business priorities. To be considered, candidates are expected to have the following: Required Qualifications * Matric Certificate * Proven experience leading contact center operations at the account or multi-account level, with responsibility for operational performance and business outcomes. * Demonstrated experience managing and developing Operations Managers, Team Leaders, and other operational leaders. * Strong knowledge of account-level financial management, including P\&L, budgeting, cost control, and profitability. * Proven ability to drive operational performance against client-defined KPIs and service level agreements (SLAs). * Excellent client-facing communication and relationship management skills, including the ability to present business performance and recommendations to senior stakeholders. * Strong analytical, critical-thinking, and problem-solving skills, with the ability to translate performance data into actionable strategies. * Experience managing employee performance, engagement, retention, coaching, and leadership development. * Knowledge of performance management practices, including performance development, corrective action processes, and rewards and recognition. * Strong organizational and project management skills, with the ability to manage competing priorities and operational challenges. * Competent information technology skills, including the ability to use reporting tools, dashboards, and business systems to monitor and manage performance. Preferred Qualifications * 5+ years of experience in contact center operations management, with at least 3–5 years in a senior leadership or multi-account management role. * Experience launching new programs, supporting site expansions, or managing large-scale operational transitions. * Proven track record of improving operational efficiency, implementing cost-saving strategies, and driving sustainable performance improvements. * Experience managing large teams and collaborating with cross-functional departments, including Workforce Management, Recruiting, Training, Quality, HR, and Finance. * Ability to develop and execute long-term operational strategies aligned with business objectives. * Experience leading projects, managing timelines, allocating resources, and delivering operational initiatives. * Proficiency in data-driven decision-making, including the use of KPIs, performance metrics, and analytics to guide business decisions. * Understanding of financial forecasting, budgeting, and resource planning. * A Master's degree or professional certifications in operations management, such as Lean or Six Sigma, is an advantage. What Success Looks Like The Senior Operations Manager drives consistent operational and financial performance across accounts, meets or exceeds client expectations, and develops a strong leadership team capable of delivering results independently. Operations Managers and Team Leaders are equipped to coach effectively, manage performance, and build engaged, high-performing teams. Client relationships are strengthened through transparent communication, proactive problem-solving, and meaningful business insights. The operation is financially sustainable, operationally efficient, and positioned for growth, with scalable processes and a strong leadership pipeline that supports new programs, account expansion, and long-term business success. Who We Are UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

OPERATIONS MANAGER

OPERATIONS MANAGER with EARTHMOVING/HEAVY EQUIPMENT/CAPITAL EQUIPMENT OR MINING EQUIPMENT Industry experience - ESSENTIAL- Kempton Park/Midrand area, Gauteng

Industrial Engineer Operations Manager

We are seeking an experienced Industrial Engineer Operations Manager to oversee the full manufacturing process, from raw materials through to finished products. The successful candidate will be responsible for optimizing production workflows, managing ...

Operations Manager - Vaal

From $10/yr

A vacancy exists for a OPERATIONS MANAGER stationed in the Vaal branch. The position will report to the Regional Manager. The overall purpose of this position is to manage the day-to-day operations and management of a large Branch, to ensure that all Security Officers are posted as per Contractual agreements, that all site-specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times. Key Performance Areas: (Not totally inclusive) * Overall management of the Branch which includes the following key functions, Operations, Financial Management, Transport, Human Resources, Industrial Relations, ISO, Client Portfolios, Contractual agreements, SLA’s etc. * Management of Operations Mangers / Site Managers and Supervisors to ensure that all Client matters are dealt with promptly. * Management of staff by applying the four major functions of a manager, planning, organizing, leading and controlling. * Attending to daily / weekly /Monthly meetings with Clients as stipulated and when required. * Attending daily / weekly, /monthly internal Management meetings as required. * Quarterly appraisal of Operations and Administrative staff. * Training and development of staff. * Succession planning of staff. * Assisting with the preparation of the annual budgets and ensuring that all managers maintain and adhere to set budgets * Asset control. * Fleet control. * Firearm control. * Responsible for staff, duty rosters and training * Ensuring that due process is followed regarding the submission of quotations for purchases or repairs * Ensuring that all operations comply with the standards and procedures required by the quality management system * Submission of monthly and quarterly reports as required by Management. * Risk assessments on Client premises. * Investigation reports. * Ensuring that contractual requirements are met as stipulated by the Client. * Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered. * Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services. * Ensuring that Security staff maintains required performance at all times. * Dealing with all required administration matters. * Liaising daily on various operational issues. Qualifications, Experience And Other Competencies Required * Matric certificate, PSIRA Grade A registration and accreditation. * At least 10 years’ experience in the security industry. * Senior Security Management experience in managing a large security work force. * Working knowledge of ISO 9001:2008 Quality Management and its requirements. * People management experience and skills. * Administration, interpersonal communication and client liaison skills are required. * Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential. * Experience in Financial Management /Budgets. * Experience in managing a fleet of vehicles. * Assertive / Goal driven / Self motivator / passion for the business. * Computer literacy on Microsoft Programs. * Own reliable transport and valid Driver’s Licence is required. * No criminal record. * Excellent track record. * Firearm Competency. Core Competencies * Strong planning skills * Leadership skills * Organisational skills * Good interpersonal skills * Communication skills * Client liaison skills We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. E and OE

OPERATIONS MANAGER - Earthmoving

OPERATIONS MANAGER (EE POSITION)with EARTHMOVING/HEAVY EQUIPMENT/CAPITAL EQUIPMENT OR MINING EQUIPMENT Industry experience - ESSENTIAL- Kempton Park area, Gauteng

Service Operations Manager

$10 - $15/yr

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Local Division Manager ELSE \ Your Role And Responsibilities In this role, you will have the opportunity to lead local operations with accountability for day-to-day execution, exceeding customer expectations through efficient operational performance. Each day, you will drive lean and faultless operations across the extended value chain, optimizing cost and ensuring customer satisfaction. You will also showcase your expertise by creating, implementing, and reviewing the operations strategy for the designated area, based on strategy. The work model for the role is: Onsite This role is contributing to the ELSE Service/Electrification area/ELSE division – Operations in South Africa. You will be mainly accountable for: * Ensuring customer focus, the understanding of sense of urgency and care in your direct area of responsibility. * Guaranteeing customer retention by delivering superior customer service experience. * Utilizing the local practices for notifying the account team about the opportunities. * Guiding, motivating, and developing direct and indirect reports. * Our team dynamics (Optional)You will join a {Service Division - high performing} team, where you will be able to thrive. Qualifications For The Role * You are immersed in working with project managers/ engineering team/ field service team and the Mining, Oil \& Gas, Industry, Utilities market * 10 – 15 years of experience preferably in LV \& MV service, LV \& MV switchgears and turnkey MV substation projects * Possess in-depth knowledge of Project Management * You are passionate about leadership * Degree/ Diploma in Electrical Engineering (heavy current) * Project Management certificate will be advantage * You are at ease communicating in English required * French or Portuguese language skills will be an advantage * You hold current EB licenses valid in South Africa What's in it for you? We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, everyday. More About Us We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory Preference will be given to candidates from designated groups, including persons with disabilities, in line with the company’s Employment Equity Plan and Employment Equity Act requirements. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Operations Manager

My client, a well established group of companies is looking for an Operations Manager to join their team.The successful candidate will start a transport broking division within the company to assist with all transport within Africa (excluding South Africa).A Bachelor’s degree in Logistics, Supply Chain Management, Business Administration or a related field and minimum 5 years experience in logistics or supply chain management.Position will be based either in Stellenbosch or Lusaka. If based in Stellenbosch, regular travel to Zambia will be required

Logistics Operations Manager

From $10/yr

Description Distribution \& 3PL Management * Oversee DSV distribution and fulfilment, ensuring SLA, KPI and customer requirements are met. * Manage capacity, seasonal planning, OTIF, backlogs and last-mile carrier performance. * Drive operational reviews, issue resolution and service improvement. Inventory \& Controls * Ensure inventory accuracy, authorised stock movements and compliance with ELC controls. * Oversee cycle counts, reconciliations, adjustments and discrepancy investigations. * Partner with Security \& Facilities on loss prevention, audits and investigations. Reverse Logistics * Govern returns and non-saleable stock, ensuring timely reconciliation and compliant disposal or destruction with required approvals and documentation. Cost \& Financial Management * Manage logistics budgets, expenditure, forecasts and variances. * Monitor B2B/B2C Cost to Serve and drive cost savings without compromising service or controls. Quality, Compliance \& Risk * Ensure compliance with ELC policies, contractual obligations, product quality and EHS standards. * Resolve audit findings, risks and control failures through documented corrective actions. People Leadership * Lead and develop the Operations team, including the Senior Supply Chain Analyst, driving performance, capability and collaboration. Continuous Improvement * Lead logistics optimisation and transformation initiatives, ensuring measurable, sustainable improvements aligned with local and Regional strategies. Stakeholder Collaboration * Contribute to the Affiliate Supply Chain Leadership Team and collaborate across Planning, Customer Service, Inbound Logistics, Security, Finance and Brands. * Report on financial performance, KPIs, inventory, risks and improvement initiatives. Working Conditions * Work at DSV at least three days weekly and ELC Head Office two days, with regular warehouse-floor engagement. Qualifications Relevant degree in Supply Chain, Logistics, Business or related field; 10+ years’ distribution and supply chain leadership experience, including 3PL management; 3+ years’ financial accountability; strong inventory control, budgeting, analytical, leadership and negotiation skills; end-to-end supply chain and Cost to Serve knowledge; advanced Excel and SAP/ERP and WMS knowledge. Excellent communication, integrity and resilience.

Inbound Operations Manager

The Inbound Operations Manager is responsible for the overall performance of the Receiving, Returns and Machine Operations (MACOPS) within the Centurion Distribution Centre. The role ensures that stock is received, processed and made available to the distribution network accurately, efficiently and on time, supporting on time in full product availability and store service levels. The role provides leadership across all inbound functions, ensuring resources, processes and teams work together effectively to achieve operational, financial, safety and service targets. It is accountable for workforce planning, cost control, supplier and labour broker management, asset protection, compliance and continuous improvement. The role therefore exists to provide an end-to-end leadership of inbound operations, ensuring efficient inventory flow, effective use of resources and the achievement of business objectives. Job Objectives: * To lead and manage the Receiving, Returns and MACOPS functions to facilitate the accurate and timely flow of inventory throughout the Distribution Centre. * To achieve operational and financial targets through effective resource allocation, productivity management and cost control. * To develop high-performing talent through effective leadership, capability building and employee relations practices. * To maintain inventory accuracy, operational efficiency and service levels in support of business and store requirements. * To manage relationships with suppliers, labour brokers, service providers and internal stakeholders to support operational performance. * To uphold health and safety standards, company policies, standard operating procedures and legislative requirements. * To safeguard and optimise company assets and operational resources through appropriate controls and accountability measures. * To identify and implement operational improvements that enhance productivity, efficiency and service delivery. Experience: * Essential: 5 years’ experience in logistics at middle management level, managing stakeholders (labour brokers, transporters, vendors, etc) * 3-5 inbound/outbound management distribution centre/retail experience * 3 Financial Management/Cost control * 5 People management business and management principles * 5 experiences in customer service Knowledge: * Conceptualizing solutions for Business demand * Technical and system knowledge supply chain/logistics applications and processes * Experience in implementing and managing complex picking systems and supporting such systems. * Health and safety Skills: * Verbal and written communication skills * Computer Literacy * SAP * Ability to work with business stakeholders and translate requirements into achievable process/IT solutions. * Ability to conceptualize and lead the design and implementation of complex systems. * Ability to solve complex business \& technical problems. * Has strong capability in change management communication. * Ability to work on multiple projects at once and competing priorities. Competencies: * Project management and methodologies * Asset Management and Maintenance * Leading technical deliverables and implementation * Deciding and Initiating Action * Leading and Supervising * Delivering Results and Meeting Customer Expectations * Relating and Networking * Planning and Organizing Desirable: * Working with People * Adapting and Responding to Change * Coping with Pressures and Setbacks * Achieving Personal Work Goals and Objectives * Business and management principles