Operations Manager Jobs in Gauteng

Operations Manager – EAP & Corporate Wellness

From $365/yr

Company Wellness Solutions (CWS) is looking for a seasoned, commercially aware and highly execution-driven Operations Manager to lead the operational engine of our business. This is a role for someone who understands that strong operations are not simply about keeping teams busy. It is about ensuring that: clients receive what was promised, teams perform consistently, providers are managed properly, systems and controls work, money does not leak, problems are identified early, and every operational issue is driven through to closure. CWS provides Employee Assistance Programmes, corporate wellness services and workplace health solutions to organisations and their employees across South Africa, Africa and internationally. Our environment is fast-moving, service-driven and operationally complex. On any given day, our teams may coordinate counselling services, specialist consultations, employee wellness activations, client campaigns, provider networks, reporting, payments, and digital service delivery across multiple clients. We need an Operations Manager who can own that complexity. THE ROLE The Operations Manager will sit above CWS's operational teams and be accountable for the quality, efficiency, control and performance of day-to-day service delivery . You will work closely with the COO and CEO and are expected to bring strong operational judgement, challenge existing ways of working, and develop a more disciplined, scalable operating environment. This is not an administrative coordination role . You will be expected to lead managers, interrogate performance, solve systemic problems and take responsibility for operational outcomes. WHAT YOU WILL OWN Operational Leadership * Lead and oversee CWS operational teams and functional leads. * Translate executive priorities into clear operational plans, owners and deadlines. * Ensure teams understand priorities, service standards and accountability. * Hold managers and team leads accountable for delivery and follow-through. * Identify capacity, performance and workflow problems before they become client problems. * Establish clear operating rhythms, escalation routes and management controls. Service Delivery * Ensure CWS delivers contracted services accurately, consistently and within agreed timelines. * Monitor operational performance across EAP, wellness services, projects, activations and other service-delivery functions. * Ensure client requests and operational actions move from instruction through to complete closure. * Investigate recurring service failures and implement permanent corrective action rather than temporary fixes. * Maintain strong internal coordination between operational departments. EAP \& Provider Operations * Oversee the operational integrity of counselling and integrated-service delivery. * Monitor provider allocation, utilisation, service completion, documentation and payment readiness. * Ensure operational processes support quality service while maintaining appropriate financial and administrative controls. * Work with operational teams to align provider capacity with client demand. Events, Projects \& Activations * Maintain oversight of wellness events, campaigns and client activations. * Ensure projects are properly planned, costed, resourced and closed out. * Monitor provider sourcing, stock, logistics, project spend and execution quality. * Ensure post-project reconciliation, reporting and outstanding actions are completed. Financial \& Operational Controls * Understand where operational leakage can occur and build controls to prevent it. * Review operational inputs into provider payments and project expenditure. * Ensure services being paid for are supported by appropriate evidence and approvals. * Monitor project margins, unnecessary spend, duplicate costs and process weaknesses. * Partner with Finance and Accounts to resolve operational discrepancies quickly. * Ensure operational teams understand the financial consequences of poor execution. Quality, Risk \& Governance * Establish and monitor practical operational quality standards. * Drive root-cause analysis on recurring errors, complaints and operational failures. * Maintain appropriate controls, audit trails and supporting documentation. * Ensure operational processes remain aligned with CWS policies, client requirements and confidentiality obligations. * Escalate significant operational risks to the CEO and COO with clear recommendations and corrective actions. Systems \& Process Improvement * Ensure operational systems are actually being used correctly and consistently. * Improve workflows, dashboards, SOPs, templates and controls. * Identify processes that can be simplified, automated or redesigned. * Reduce unnecessary manual administration and duplication. * Use data to identify bottlenecks, capacity issues and performance trends. * Drive adoption of new systems and operational processes across teams. Reporting \& Business Intelligence * Build a clear operational view of the business for executive management. * Track meaningful operational KPIs rather than activity for activity's sake. * Produce concise management reporting covering performance, risks, capacity, service delivery and outstanding actions. * Use operational data to support decision-making and resource allocation. * Ensure problems are accompanied by proposed solutions. WHO WE ARE LOOKING FOR You are a strong operator . You are comfortable walking into a busy environment, understanding how the work actually flows and quickly identifying what is working, what is not and what needs to change. You can manage experienced people without micromanaging them, but you are equally comfortable getting into the details when something does not make sense. You do not accept: “I sent the email.” “I reminded them.” “I thought someone else was doing it.” “We've always done it this way.” For you, an action isn't complete until the required outcome has been achieved. You should be: * commercially minded; * highly organised; * confident and decisive; * comfortable challenging people professionally; * calm under pressure; * analytical; * strong with systems and process; * excellent at prioritisation; * capable of managing several operational functions simultaneously; * comfortable working directly with senior executives; * able to balance people leadership with strong controls and accountability. REQUIRED EXPERIENCE * 5+ years' operational experience , ideally with several years in a senior operations or multi-team management position. * Demonstrated experience managing multiple operational functions or teams . * Strong experience in service-delivery environments. * Proven ability to design and improve operational processes and controls. * Strong people-management and performance-management capability. * Experience managing budgets, operational costs or commercial performance. * Strong reporting, analytical and problem-solving capability. * Experience working with operational systems, workflow platforms and dashboards. * Demonstrated ability to manage escalations and complex stakeholder issues. * Excellent written and verbal communication. * Strong Microsoft 365 ability and general technology capability. HIGHLY ADVANTAGEOUS Experience in one or more of the following would be particularly valuable: * Employee Assistance Programmes (EAP) * Corporate wellness * Healthcare or allied-health services * Provider-network management * Call-centre or service-centre operations * Professional services * Insurance/assistance services * Multi-site service delivery * Events and activations * Digital service platforms * Operational quality assurance * High-volume transactional environments A relevant qualification in Operations Management, Business Management, Project Management, Commerce or a related discipline would be advantageous. WHAT SUCCESS LOOKS LIKE Within your first few months, we should see: * clearer accountability across operational teams; * fewer unresolved actions; * stronger management information; * improved operational controls; * reduced leakage and rework; * more predictable service delivery; * better use of systems and dashboards; * stronger management of providers and projects; * faster identification and escalation of risk; * managers who are clearer about what they own; * and significantly greater executive confidence in the business's operational health. ABOUT CWS Company Wellness Solutions provides integrated Employee Assistance Programmes, employee wellness and workplace health solutions to organisations and their employees. Our services span mental health, financial wellbeing, legal support, nutrition, fitness, health services, workplace wellness initiatives, assessments and corporate wellness activations. CWS is growing and evolving rapidly. We are strengthening our systems, digital platforms, service model and internal operating structure to support the next phase of the business. We are therefore looking for someone who does not simply want to inherit an operations function . We want someone who wants to build a stronger one. To apply Apply through LinkedIn with your CV and qualifications. If you are an experienced operator who enjoys bringing structure to complexity, building strong teams and turning operational problems into sustainable systems, we would like to hear from you.

Operations Manager

From $140/yr

SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more. The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations. * Operations Manager * Rosslyn, South Africa Role Overview Lead the day-to-day execution of manufacturing operations for the Rosslyn site, ensuring safe, reliable and efficient delivery of the production plan. Accountable for Production, Maintenance, operational SHE, Manufacturing Quality and Continuous Improvement, delivering Safety, Quality, Delivery, Cost and People objectives. Supports the Factory Leader by executing site priorities while driving operational excellence. Responsibilities * Lead daily manufacturing operations to deliver production, service and customer commitments. * Champion Safety, Health \& Environment and ensure compliance with company standards and legislation. * Own operational quality performance including Right First Time and GMP compliance. * Lead Maintenance to maximise equipment reliability through preventive, predictive and corrective maintenance. * Drive Daily Direction Setting (DDS), Standard Daily Work, TPM and Lean initiatives. * Improve OEE, eliminate losses and reduce downtime through root cause analysis. * Deliver operational cost, labour productivity and budget targets. * Lead implementation of new products and manufacturing projects. * Develop high-performing teams through coaching, succession planning and performance management. * Act for the Factory Leader during agreed operational absences Required Qualifications And Experience * Bachelor's Degree in Engineering, Manufacturing or related discipline. * 8–10 years manufacturing experience with at least 5 years in manufacturing leadership. * FMCG manufacturing experience. * Lean Manufacturing, TPM and Operational Excellence experience. * Experience leading Production and Maintenance teams. Success Measures * Delivery of production volumes and plan attainment * Performance against plant KPIs: SHE, Quality, Service, Cost, and People * Improvement in OEE, asset utilization, and productivity * Delivery of cost per dozen, cost savings and operational efficiency improvements * Strength of organizational capability, leadership bench, and employee engagement Scope \& Impact * Leads Production, Maintenance Teams with oversite of Safety and Quality in Rosslyn * Owns daily manufacturing execution across key areas such as Safety, Quality, Delivery, Cost and People. * Supports the Factory Leader; with delivery of site strategy, regional governance or capital planning. * Accountability for manufacturing output, efficiency, reliability, and cost competitiveness * Ability to work effectively in a fast-paced, self-directed and team-based environment with changing priorities and short deadlines. This position is not available for relocation assistance and candidate must be eligible to work in the country of application Inclusion \& Diversity We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion. Better Together At SC Johnson, we believe people achieve their best when they collaborate and work together in person. We value connection to strengthen teamwork, accelerate problem solving, and drive innovation.

Operations and Projects Manager: Supply Chain

From $10/yr

Introduction Support the Supply Chain (manufacturing and logistics) to analyse, develop and implement improved supply chain strategies in line with the Famous Brands' objectives and to ensure optimization of manufacturing and logistics operations. To analysis and/or Project Manage key national initiatives, including the entrenching of the Supply Chain Way. Transform Manufacturing Plant and Distribution Centre operational performance through a strong analytical approach and people leadership. Duties \& Responsibilities * Support the Group Executive: Supply Chain and the Managing Executive: Manufacturing \& Technical and the Managing Executive: Logistics to analyse, develop and implement key supply chain strategies. * Project Manage and implement national Manufacturing and Logistics initiatives including the Supply Chain Way and Technology implementation, in line with the Famous Brands' logistics strategies. * Develop reports, conduct deep analysis and develop insights and solutions that step-change the business performance. * Able to develop a high performing, motivated, disciplined and positive team aligned to the company core values. * Organising and controlling the operational resources to ensure maximum efficiency of the Plants and Distribution Centres through effective management of people, assets, costs and productivity * Maintain all legal, health and safety and Company policy requirements are strictly adhered to. * Ensure all employees have the equipment, training and tools to carry out their duties effectively. * To ensure that all operational standards and procedures within the depot are carried out effectively in line with company operating procedures * Develop and implement plans to deliver all elements of the company objectives * To drive effective service delivery across both internal and external customers * Management and coordination of integrated operations across multiple logistics functions servicing internal and external customers * Development and execution of the Supply Chain Business Plan in line with Group imperatives * Responsible for Financial and Legal governance o Manage financial performance o Drive profitability o Ensure corporate governance is adhered to * Oversee: * Inventory Management o Production Operations o Logistics Operations o Health and Safety and overall Risk mitigation * Drive Customer Service through tailored service offering * Drive productivity and performance across the warehouse and distribution chain * Manage strategic projects * Management of Human Capital and execute the People Plan o Skill development o Industrial Relations o Staff wellness o Transformation * Management of 3 rd Party Contractors and Service Providers * Work closely with the relevant business partners within the support functions to implement and drive policies, procedures and business initiatives Desired Experience \& Qualification Relevant tertiary qualification (B. Com or Diploma) Preferably 5 - 10 years experience in an FMCG Distribution environment

Operations Manager

The Operations Manager is responsible for overseeing and optimising the day-to-day operations of assigned restaurants or franchise units to ensure consistent delivery of brand standards, operational efficiency, profitability, and exceptional customer experience in line with company and Spur Corporation–style franchise requirements.

Manufacturing and Operations Manager

From $16/yr

A fantastic opportunity to join Mineral Technologies in Pretoria, South Africa Purpose of the Role Mineral Technologies in Pretoria, South Africa is inviting applications for the role of Manufacturing Operations Manager. This role plans, organises and executes production in line with standard operating requirements, delivery accuracy, customer requirements, safety and quality, leading the day-to-day operation of the business unit across the Pretoria operations. The successful candidate will drive output, delivery accuracy, cost control, people performance and SHEQ compliance, working closely with planning, internal sales, quality, engineering, procurement, finance and HR. Key Responsibilities * Planning: Ensure monthly targets are met from open orders; create and update the master schedule; manage the sales-order life cycle in JDE and schedule shop-floor loading to priorities. * Production: Deliver product output and delivery accuracy to target and specification; control day-to-day activities; manage inventory and WIP; and reduce scrap and reclaim. * Continuous Improvement: Raise and implement innovations that increase output and reduce scrap, reclaim and lead-times. * Financial Management: Control operational and manufacturing costs to the annual budget and report monthly. * People Management: Plan manpower, train and develop staff, manage performance and adhere to HR and disciplinary policy. * SHEQ Management: Discharge Section 16.2 duties where applicable, eliminate safety risks, ensure OHSA compliance and maintain 5S. * Monitor and reduce overtime. * Investigate, monitor and report customer incidents weekly. * Drive a visible Zero Harm culture across the operation. Minimum Requirements * Bachelor's degree in engineering, operations management or business administration. * At least 10 years' relevant operational experience in a similar industry, of which at least 5 years in a production management role. * Production planning, master scheduling and capacity management (JDE). * World-class / lean production methods and cost control. Advantageous Requirements * Continuous-improvement certification, such as Lean Six Sigma. * Knowledge of SHEQ, OHSA and Section 16.2 (where applicable). * 5S and operational budgeting experience. Key Competencies * Aligning performance for success and building a successful team. * Communication and customer focus. * Quality orientation and safety awareness. * Strong commitment to Zero Harm. * Sound judgement and problem-solving under pressure.

OPERATIONS MANAGER

OPERATIONS MANAGER with EARTHMOVING/HEAVY EQUIPMENT/CAPITAL EQUIPMENT OR MINING EQUIPMENT Industry experience - ESSENTIAL- Kempton Park/Midrand area, Gauteng

Operations Manager - Vaal

From $10/yr

A vacancy exists for a OPERATIONS MANAGER stationed in the Vaal branch. The position will report to the Regional Manager. The overall purpose of this position is to manage the day-to-day operations and management of a large Branch, to ensure that all Security Officers are posted as per Contractual agreements, that all site-specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times. Key Performance Areas: (Not totally inclusive) * Overall management of the Branch which includes the following key functions, Operations, Financial Management, Transport, Human Resources, Industrial Relations, ISO, Client Portfolios, Contractual agreements, SLA’s etc. * Management of Operations Mangers / Site Managers and Supervisors to ensure that all Client matters are dealt with promptly. * Management of staff by applying the four major functions of a manager, planning, organizing, leading and controlling. * Attending to daily / weekly /Monthly meetings with Clients as stipulated and when required. * Attending daily / weekly, /monthly internal Management meetings as required. * Quarterly appraisal of Operations and Administrative staff. * Training and development of staff. * Succession planning of staff. * Assisting with the preparation of the annual budgets and ensuring that all managers maintain and adhere to set budgets * Asset control. * Fleet control. * Firearm control. * Responsible for staff, duty rosters and training * Ensuring that due process is followed regarding the submission of quotations for purchases or repairs * Ensuring that all operations comply with the standards and procedures required by the quality management system * Submission of monthly and quarterly reports as required by Management. * Risk assessments on Client premises. * Investigation reports. * Ensuring that contractual requirements are met as stipulated by the Client. * Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered. * Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services. * Ensuring that Security staff maintains required performance at all times. * Dealing with all required administration matters. * Liaising daily on various operational issues. Qualifications, Experience And Other Competencies Required * Matric certificate, PSIRA Grade A registration and accreditation. * At least 10 years’ experience in the security industry. * Senior Security Management experience in managing a large security work force. * Working knowledge of ISO 9001:2008 Quality Management and its requirements. * People management experience and skills. * Administration, interpersonal communication and client liaison skills are required. * Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential. * Experience in Financial Management /Budgets. * Experience in managing a fleet of vehicles. * Assertive / Goal driven / Self motivator / passion for the business. * Computer literacy on Microsoft Programs. * Own reliable transport and valid Driver’s Licence is required. * No criminal record. * Excellent track record. * Firearm Competency. Core Competencies * Strong planning skills * Leadership skills * Organisational skills * Good interpersonal skills * Communication skills * Client liaison skills We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. E and OE

OPERATIONS MANAGER - Earthmoving

OPERATIONS MANAGER (EE POSITION)with EARTHMOVING/HEAVY EQUIPMENT/CAPITAL EQUIPMENT OR MINING EQUIPMENT Industry experience - ESSENTIAL- Kempton Park area, Gauteng

Service Operations Manager

$10 - $15/yr

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Local Division Manager ELSE \ Your Role And Responsibilities In this role, you will have the opportunity to lead local operations with accountability for day-to-day execution, exceeding customer expectations through efficient operational performance. Each day, you will drive lean and faultless operations across the extended value chain, optimizing cost and ensuring customer satisfaction. You will also showcase your expertise by creating, implementing, and reviewing the operations strategy for the designated area, based on strategy. The work model for the role is: Onsite This role is contributing to the ELSE Service/Electrification area/ELSE division – Operations in South Africa. You will be mainly accountable for: * Ensuring customer focus, the understanding of sense of urgency and care in your direct area of responsibility. * Guaranteeing customer retention by delivering superior customer service experience. * Utilizing the local practices for notifying the account team about the opportunities. * Guiding, motivating, and developing direct and indirect reports. * Our team dynamics (Optional)You will join a {Service Division - high performing} team, where you will be able to thrive. Qualifications For The Role * You are immersed in working with project managers/ engineering team/ field service team and the Mining, Oil \& Gas, Industry, Utilities market * 10 – 15 years of experience preferably in LV \& MV service, LV \& MV switchgears and turnkey MV substation projects * Possess in-depth knowledge of Project Management * You are passionate about leadership * Degree/ Diploma in Electrical Engineering (heavy current) * Project Management certificate will be advantage * You are at ease communicating in English required * French or Portuguese language skills will be an advantage * You hold current EB licenses valid in South Africa What's in it for you? We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, everyday. More About Us We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory Preference will be given to candidates from designated groups, including persons with disabilities, in line with the company’s Employment Equity Plan and Employment Equity Act requirements. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Logistics Operations Manager

From $10/yr

Description Distribution \& 3PL Management * Oversee DSV distribution and fulfilment, ensuring SLA, KPI and customer requirements are met. * Manage capacity, seasonal planning, OTIF, backlogs and last-mile carrier performance. * Drive operational reviews, issue resolution and service improvement. Inventory \& Controls * Ensure inventory accuracy, authorised stock movements and compliance with ELC controls. * Oversee cycle counts, reconciliations, adjustments and discrepancy investigations. * Partner with Security \& Facilities on loss prevention, audits and investigations. Reverse Logistics * Govern returns and non-saleable stock, ensuring timely reconciliation and compliant disposal or destruction with required approvals and documentation. Cost \& Financial Management * Manage logistics budgets, expenditure, forecasts and variances. * Monitor B2B/B2C Cost to Serve and drive cost savings without compromising service or controls. Quality, Compliance \& Risk * Ensure compliance with ELC policies, contractual obligations, product quality and EHS standards. * Resolve audit findings, risks and control failures through documented corrective actions. People Leadership * Lead and develop the Operations team, including the Senior Supply Chain Analyst, driving performance, capability and collaboration. Continuous Improvement * Lead logistics optimisation and transformation initiatives, ensuring measurable, sustainable improvements aligned with local and Regional strategies. Stakeholder Collaboration * Contribute to the Affiliate Supply Chain Leadership Team and collaborate across Planning, Customer Service, Inbound Logistics, Security, Finance and Brands. * Report on financial performance, KPIs, inventory, risks and improvement initiatives. Working Conditions * Work at DSV at least three days weekly and ELC Head Office two days, with regular warehouse-floor engagement. Qualifications Relevant degree in Supply Chain, Logistics, Business or related field; 10+ years’ distribution and supply chain leadership experience, including 3PL management; 3+ years’ financial accountability; strong inventory control, budgeting, analytical, leadership and negotiation skills; end-to-end supply chain and Cost to Serve knowledge; advanced Excel and SAP/ERP and WMS knowledge. Excellent communication, integrity and resilience.

Inbound Operations Manager

The Inbound Operations Manager is responsible for the overall performance of the Receiving, Returns and Machine Operations (MACOPS) within the Centurion Distribution Centre. The role ensures that stock is received, processed and made available to the distribution network accurately, efficiently and on time, supporting on time in full product availability and store service levels. The role provides leadership across all inbound functions, ensuring resources, processes and teams work together effectively to achieve operational, financial, safety and service targets. It is accountable for workforce planning, cost control, supplier and labour broker management, asset protection, compliance and continuous improvement. The role therefore exists to provide an end-to-end leadership of inbound operations, ensuring efficient inventory flow, effective use of resources and the achievement of business objectives. Job Objectives: * To lead and manage the Receiving, Returns and MACOPS functions to facilitate the accurate and timely flow of inventory throughout the Distribution Centre. * To achieve operational and financial targets through effective resource allocation, productivity management and cost control. * To develop high-performing talent through effective leadership, capability building and employee relations practices. * To maintain inventory accuracy, operational efficiency and service levels in support of business and store requirements. * To manage relationships with suppliers, labour brokers, service providers and internal stakeholders to support operational performance. * To uphold health and safety standards, company policies, standard operating procedures and legislative requirements. * To safeguard and optimise company assets and operational resources through appropriate controls and accountability measures. * To identify and implement operational improvements that enhance productivity, efficiency and service delivery. Experience: * Essential: 5 years’ experience in logistics at middle management level, managing stakeholders (labour brokers, transporters, vendors, etc) * 3-5 inbound/outbound management distribution centre/retail experience * 3 Financial Management/Cost control * 5 People management business and management principles * 5 experiences in customer service Knowledge: * Conceptualizing solutions for Business demand * Technical and system knowledge supply chain/logistics applications and processes * Experience in implementing and managing complex picking systems and supporting such systems. * Health and safety Skills: * Verbal and written communication skills * Computer Literacy * SAP * Ability to work with business stakeholders and translate requirements into achievable process/IT solutions. * Ability to conceptualize and lead the design and implementation of complex systems. * Ability to solve complex business \& technical problems. * Has strong capability in change management communication. * Ability to work on multiple projects at once and competing priorities. Competencies: * Project management and methodologies * Asset Management and Maintenance * Leading technical deliverables and implementation * Deciding and Initiating Action * Leading and Supervising * Delivering Results and Meeting Customer Expectations * Relating and Networking * Planning and Organizing Desirable: * Working with People * Adapting and Responding to Change * Coping with Pressures and Setbacks * Achieving Personal Work Goals and Objectives * Business and management principles