Ea Customer Success Manager Jobs

Senior Manager, Customer Success - Upstream On Demand Software Suite

From $122,400/yr

Senior Manager, Customer Success – Upstream On Demand Software Suite Location: Houston, Texas or Dallas, TX or USA - Remote Model of Work: Hybrid if located in Houston, TX or Dallas, TX or Remote with Travel if the work location is USA – Remote Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil \& gas transformation. Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. Overview The Senior Manager of Customer Success for Upstream On Demand is responsible for leading a high-performing team that ensures customer satisfaction, retention, and growth across Quorum Software’s SaaS portfolio serving the upstream oil and gas market. This leader owns the customer lifecycle post-sale, developing strategies that drive value realization, mitigate churn risk, and maintain a defendable renewal profile across the SMB segment. The Senior Manager works cross-functionally with Sales, Marketing, Engineering, and Support to proactively manage customer health, identify adoption barriers, and deliver world-class customer experiences. This role is instrumental in achieving the company’s financial goals through disciplined renewal forecasting and execution. Responsibilities Customer Retention \& Risk Management + Own renewal rate and customer retention KPIs for the Upstream On Demand product line. + Develop and maintain a defendable customer risk profile to support accurate revenue forecasting and budgeting. + Implement customer health scoring, playbooks, and proactive engagement strategies to mitigate churn risk. Team Leadership + Lead and mentor a team of Customer Success Managers (CSMs) and a Renewals Specialist to deliver measurable business outcomes for customers. + Foster a culture of accountability, collaboration, and customer advocacy. + Set and monitor team performance goals aligned with company objectives. Customer Experience \& Value Realization + Ensure customers achieve measurable ROI and sustained value from Quorum’s SaaS solutions. + Drive adoption and engagement through structured onboarding, enablement, and success planning. + Partner with CSM teams servicing upmarket customers to extend expertise and augment customer experience. Cross-Functional Collaboration + Partner with Sales to ensure smooth transitions from new sales to renewals, and identify expansion opportunities. + Collaborate with Product Management and Engineering to provide customer insights that influence roadmap priorities. + Work with Marketing to develop customer communications, case studies, and advocacy programs. + Coordinate with Support to resolve escalations and improve customer outcomes. Data-Driven Management + Use analytics and systems (e.g., CRM, CS platforms) to monitor account health, forecast renewals, and identify at-risk customers. + Report regularly on renewal performance, customer satisfaction trends, and team impact. And other duties as assigned. Requirements 5+ years of experience in Customer Success, Account Management, or SaaS Operations; 2+ years in a leadership role. Proven success managing renewal motions and retention KPIs within a SaaS environment. Experience leading teams serving SMB or mid-market customers. Strong business acumen with the ability to interpret financial metrics and forecast renewal outcomes. Excellent communication, stakeholder management, and cross-functional collaboration skills. Familiarity with the energy or upstream oil \& gas industry preferred. Bachelor’s degree in Business, Engineering, or related field (MBA preferred). Success Measures Achieve or exceed annual renewal and retention targets. Maintain accurate and timely renewal forecasting with defendable risk profiles. Improve customer health scores and satisfaction metrics (e.g., NPS/CSAT). Demonstrate measurable customer value realization and adoption growth. Develop a high-performing, motivated Customer Success team. Additional Details Salary commensurate with experience ($122,400 - $153,600 US Dollars) with bi-weekly pay via direct deposit. Posted salary ranges are made in good faith. Quorum Software reserves the right to adjust ranges depending on the qualifications, experience, training, work history, and geographic location of the selected candidate. Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and passport/ID validation. Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable. About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. Quorum Diversity Statement:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.* Recruitment Scam Alert: Quorum Software does not charge fees, request payments, conduct interviews via messaging apps, or request the installation of software at any stage of the recruitment process. All legitimate recruitment activities are conducted exclusively through our official careers website (www.quorumsoftware.com/careers) and email addresses ending in @quorumsoftware.com. Any communication that does not originate from these official channels should be considered unauthorized and may be reported to [email protected]

Customer Success Manager, Nursing Health Education (Remote)

Customer Success Manager II - Northeast

Customer Success Manager, Early-Stage

$111,000 - $130,000/yr

Location Remote U.S. Employment Type Full time Location Type Remote Department Customer Success Compensation Cash Range $111K – $130K • Offers Equity • This role is also eligible for medical benefits, 401(k) plan, and other company perk programs. At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta’s Customer Success Manager within the Customer Success Advisory (CSA), you will play a pivotal role in guiding our early stage startup customers through their security and compliance journeys with Vanta. Operating through a team-based CS support model, you will engage with customers through a combination of proactive email outreach, customer meetings, and collaborative management of a shared inbox. Your mission is to ensure the retention and satisfaction of Vanta’s customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business. Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta’s Customer Success Manager within the Customer Success Advisory, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy. What you’ll do as Customer Success Manager as Vanta: Serve as a key advisor to a broad range of customers across different industries, roles, and stages of their journey, using a blend of 1:1 and 1:many approaches to maximize impact and engagement. Leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they remain on track to achieve their security and compliance goals. Enable customers to become self-sufficient Vanta advocates by guiding them through immediate challenges while setting them up for long-term success, value realization, and retention. Utilize our CS platform to track and prioritize customer health indicators across the team’s book of business, making data-driven decisions to enhance customer outcomes. Develop a deep understanding of Vanta's platform and its applications, advising customers on how to optimize their use of our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks), Trust Reports, and Risk Management solutions. Partner closely with your team and cross-functional partners to develop and execute plays that drive customer engagement, adoption, and retention across Vanta startup customers. Proactively identify at-risk accounts, provide detailed customer insights, and collaborate with Account Managers to uncover expansion opportunities. Coordinate with Support, Partners and EPD to efficiently resolve customer issues, ensuring a seamless and positive experience. Act as a customer advocate, channeling feedback and insights to the Product team and broader organization to drive continuous improvement. How to be successful in this role: Have 2+ years of experience in Customer Success at a SaaS company. 1-3 yrs of Industry knowledge in GRC, compliance and/or cybersecurity Background in running a large book of business at scale Willingness to collaborate with others and drive mutually beneficial outcomes Self-motivated and curious: Bias for action and committed to iterating when necessary Work effectively in a highly ambiguous, ever-changing environment Experience working in the security or compliance industry is preferred Possess clear and thoughtful communication skills, with strong critical thinking ability Be highly empathetic to customers, with a proven track record of long-term customer retention. Experience with hitting retention targets and creating happy, healthy customers Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up What you can expect as a Vanta’n: Industry-competitive compensation 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks fully-paid parental Leave for all new parents Health \& wellness and remote workplace stipends Family planning benefits 401(k) matching Flexible work hours and location Open PTO policy 11 paid holidays in the US Offices in SF, NYC, London, Dublin, and Sydney To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials. #LI-remote At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

Customer Success Manager (Southeastern)

Portfolio Customer Success Manager (Japanese & Korean speaking)

EA-Customer Success Manager

From $74,800/yr

US Salary Range: $74,800 - $102,000 About Us NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations. About the Role The Customer Success Manager will own the ongoing client experience, with a focus on ensuring the deep and successful adoption of our suite of SaaS products for NGP VAN clients, and driving long-term value aligned with our clients’ mission-focused outcomes. This position will monitor the ongoing health and satisfaction of your book of clients and establish a cadence for client interactions that ensure each client is fully optimized on their existing deployed solutions and successfully renews.Essential Position Duties and Responsibilities: Manage ongoing client relationships as a product and best practice expert for NGP VAN clients to effectively drive high client retention, loyalty and satisfaction Monitor client health and engagement using internal dashboards and regular health checks to proactively identify at-risk clients and establish retention and success plans moving forward Play a supporting role in the client renewals process with clients, with a focus on high net retention with opportunities for renewal, cross-sell and upsell Engage with client stakeholders to identify, define, track and measure the overall impact of NGP VAN software to the organization Keep abreast of funding, policy and organization changes impacting your clients Provide visibility, internal awareness and advocacy regarding client health, drivers of attrition, and needs cross-departmentally Identify opportunities to better retain clients based on client size, length of service, and other factors Identify clients for advocacy and reference ability Execute, as directed, on team improvements to internal processes, technologies, and workflow to enrich client experience, maximize efficiency of internal teams, and drive results Required Skills/Abilities: Demonstrated ability to thrive in a dynamic, fast-paced environment Exceptional ability to engage and communicate with clients, actively listen for feedback, and lead challenging conversations with clients toward positive outcomes Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation Proven ability to collaborate and build strong relationships with mid- and senior level executives across functions within the client Exceptional communication and interpersonal skills for internal and external relationship building Able to travel for client onsite visits or events as required Experience with SFDC, Gainsight, or equivalent CRM systems Education and Experience: 4+ years of client-facing experience in a Client Success, Sales, Account Management or Project Management role 2+ years of experience in the campaign or policy advocacy space (Required) This position is a part of a bargaining union represented by CWA Local 1101, 1400, 2336, or 13000.At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ Our Culture At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation \& Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ Equal Opportunity \& Accommodations At NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request.

Head, SAP BDC & AI Customer Success Manager (f/m/d)

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. All SAP locations in Germany as for example Walldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Garching etc. are possible. What you’ll build The SAP Business Data Cloud (SAP BDC) \& AI Customer Success Manager (CSM) helps customers drive meaningful adoption and consumption of SAP Business Data Cloud in their application projects, positioning BDC as the cloud platform of choice for their business needs. BDC is a SaaS solution that unifies and governs all SAP data while seamlessly connecting with third-party data, enabling business leaders to make impactful and data-driven decisions. As a First Line Leader, you will play a key role in combining leadership and operational expertise to steer and transform a highly motivated team serving an industry in Germany. You will be responsible for delivering business results through proactive customer engagement within the Customer Value Journey. In addition, you will innovatively generate ideas for cACV demand generation to drive growth, safeguard renewals, and minimize churn for successful cloud business. A strong understanding of business KPIs will be essential, as you will take charge of all relevant metrics and tools. Your comprehensive knowledge will empower data-driven decision-making and enable the optimization of strategic execution to achieve exceptional results. Deliver business results: Take ownership of achieving the financial targets and ambitious growth aspirations set for your team and industry within the calendar year. While focusing on meeting short-term objectives, maintain a clear vision of SAP’s long-term goals, including our dedication to ethical business practices and customer success. Align SAP’s overarching strategy with your own business area by developing actionable plans that contribute to sustained, long-term success. Operational excellence: Set up and manage processes to drive business success, from forecasting consumed ACV to renewals, demand generation, and pipeline building. Navigate complexity with confidence and deliver regular updates to management. Drive transformation: The technology and data marketplace evolves rapidly, and so do we. To stay ahead and deliver the best for our customers you will inspire your team to embrace change and turn it into action, motivating them to innovate and adapt. Stay ahead of evolving challenges by anticipating and proactively addressing the changing needs of our customers, employees, and shareholders. Develop people: Lead the growth of your team by providing timely, actionable feedback and coaching to help them excel. Build high-performing teams by cultivating a workplace where everyone feels valued, empowered, and able to contribute their best. Proactive customer engagement and success: Manage your team in proactively engaging customers to facilitate structured account strategies that align SAP solutions with their business objectives throughout their lifecycle. Demand generation \& pipeline development: Lead creative initiatives to identify adoption opportunities and generate demand across your territory. Explore new account opportunities and partnerships while driving pipeline growth within both assigned and unassigned accounts. Scale via partners: Identify top partners, build long-term relationships and develop comprehensive business plans to scale the consumption business together with them. Cross-functional collaboration: Align across SAP teams including sales, customer advisory / presales, demand generation, support, services, and marketing to coordinate impactful strategies, ensuring valuable outcomes for customers. Position SAP BDC as the cornerstone for value creation and innovation. Territory strategy and enablement: Apply a structured approach to territory planning and account management, identify business potentials, and ensure the most effective utilization of people and go-to-market assets. Share strategic insights and enablement practices to maximize success across the team and territory. What you bring Leadership and operational excellence: Demonstrated ability to motivate and guide teams, inspiring them to excel in roles such as Customer Success Manager (CSM) to achieve cACV (consumed Annual Contract Value) targets. Experience leading teams through periods of change with empathy and a positive spirit, ensuring alignment with the strategic business vision. Strategic account management \& proactive demand generation skills: Several years of proven track record of successfully achieving business goals, managing customer relationships combined with a strong understanding of cultivating new opportunities and generating pipeline growth in the fields of sales, customer success management, customer advisory, or consulting sales. Several years of experience working directly with SAP BDC and AI. Industry expertise: Strong knowledge and experience in industries such as consumer products, retail, discrete manufacturing, energy \& services industries, with the ability to provide tailored expertise in these sectors. Cloud expertise and global transformation programs: Deep understanding of cloud software solutions, delivery models, and challenges, as well as involvement in complex global transformation programs in consulting or advisory roles. Analytical and problem-solving skills: Create ideas for cACV demand generation to drive growth, safeguard renewals, and minimize churn, with a strong understanding of business KPIs. Take charge of all relevant metrics and tools, ensuring you possess a comprehensive understanding that empowers data-driven decision-making and optimizes strategic execution. Organizational navigation and risk management: Demonstrated ability to work within complex organizational structures, manage risks, de-escalate critical customer situations, and navigate SAP’s support processes, systems, and tools. Network and relationship-building: Established connections with SAP Market Unit leadership, account teams, and industry teams. Ability to collaborate effectively across partner ecosystems and Solution Management organizations. Foster tight alignment and collaboration with sales and presales teams to ensure a cohesive strategy and unified approach towards achieving business goals * Language proficiency and communication skills: Fluency in German and English, alongside excellent verbal and non-verbal communication skills. Where you belong We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued. The SAP Business Data Cloud \& AI CSM team is committed to sustain each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. We cultivate a results-driven culture focused on creative solutions and structured engagement approaches that enrich customer experiences and drive measurable outcomes. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 443086 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: All SAP locations in Germany as for example Walldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, etc. are possible. #LI-Hybrid

Regional Manager, Customer Success EMEA (Remote)

About You You’re an experienced people manager with a passion for technology, customers, and building high-performing teams. You have a proven track record of hiring, developing, and retaining Customer Success Managers, and you naturally think in terms of scalable systems, clear processes, and measurable outcomes. You’re comfortable balancing strategic thinking with hands-on execution. You know how to prioritise effectively, triage complex problems, and focus your team on the work that drives the greatest customer impact. You’ve spent significant time working directly with customers in technical, enterprise environments and have experience leading teams in Customer Success, Technical Account Management, or Solutions Consulting. What motivates you most is seeing customers successfully adopt a product, realise clear business value, and become long-term partners. You’re curious by nature and enjoy working closely with engineers, product managers, data scientists, and other technical experts to continuously deepen your understanding and improve the customer experience. About the Position As Regional Manager, Customer Success (EMEA) at Constructor, you will be responsible for leading and scaling a high-performing Customer Success team across the EMEA region. Your team will help customers increase revenue by improving search and product discovery experiences across their websites and mobile apps through successful integration and ongoing optimisation of Constructor’s platform. You will play a critical role in driving customer outcomes, retention, and expansion in the region, while acting as a key conduit between customers and internal teams. About Us Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so. Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and with customers across many countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco. We're a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things. Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today. ### Your responsibilities will include: Leading, coaching, and developing a team of Customer Success Managers across EMEA Ensuring customers successfully go live and continue to see measurable value from Constructor’s product Driving high standards of customer experience, adoption, and engagement across the region Implementing and iterating on scalable processes and best practices to support team growth while improving service quality Building and maintaining strong executive relationships within customer organisations Reinforcing Constructor’s value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to Customer Success Acting as an escalation point for complex customer challenges and leading from the front when hands-on customer engagement is required Enabling your team to navigate complex enterprise stakeholder environments, manage competing priorities, and align customers around shared goals Helping shape clear internal and external narratives around customer needs, priorities, and success criteria Partnering closely with Product and Engineering to prioritise customer-impacting work and manage engineering requests effectively Continuously identifying opportunities to improve onboarding, integrations, and ongoing optimisation to drive stronger customer outcomes About the Team We’re a passionate, global, remote-first team who love tackling complex problems and making our customers’ and colleagues’ lives better. We value empathy, openness, curiosity, continuous improvement, and being driven by metrics that matter. We believe that empowering people to make thoughtful decisions leads to exceptional results. Requirements Requirements Several years of experience working directly with customers and large, complex organisations in a technical environment Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams Experience supporting enterprise customers and navigating multi-stakeholder organisations Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders Excellent communication, coaching, and interpersonal skills Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes Strong influencing skills and the ability to motivate both your team and cross-functional partners A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment Genuine enjoyment of working with customers and solving new problems Bonus: Fluency in multiple languages Ability to work EMEA hours Benefits Leave Package Work From Home Training \& Development Stock Option Plan * Paid Time Off

Customer Success Manager (Healthcare / Clinical Operations)

Customer Success Manager (Thai speaking, Singapore based)

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet prope

Senior Customer Success Manager - EMEA

Lead Customer Success Manager

Customer Success Manager (CSM) - French Speaking

Senior Customer Success Manager, Team Lead

Customer Success Manager, Nursing Health Education (Remote)

Enterprise Customer Success Manager, Nursing Health Education (Remote)

Customer Success Manager (Southeastern)

Customer Success Manager - Boston (Portuguese-speaking)

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify th

Customer Success Manager (Mandarin Speaking)

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy w

Customer Success Manager, High Touch - French Speaking

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides

Enterprise Customer Success Manager - East Coast

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's

Customer Success Manager - Italian Speaker

Why project44? At project44, we believe in better. <spa

Customer Success Manager, Korea

Customer Success Manager (CSM) - French Speaking

Customer Success Manager, Senior Manager - Healthcare & Life Sciences (Multiple Levels)

From $135,400/yr

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager, Senior Manager (CSM Senior Manager), you will serve as a named resource and partner for Salesforce’s HLS customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: + Coordinating the completion of the Signature Success catalog of services as required for your customer. + Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. + Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need. Minimum Requirements Experience within HLS (the Healthcare or Life Sciences industries) Minimum of 8 years work experience in one or more of the following: Technical Customer Success, Salesforce CRM, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Experience with Salesforce Sales Cloud and/or Service Cloud, and/or relevant competing platforms. Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant). 4+ years of experience in management consulting services. Experience working with Enterprise-level customers. Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects. Preferred Requirements Knowledge of modern cloud data platforms (Snowflake, Databricks, BigQuery, RedShift) and AI tools (Python, R, Jupyter). Passion for helping customers drive business outcomes through AI, automation, and data. Previous experience working with enterprise customers and scaling innovation initiatives. Note : This role is office-flexible, with the expectation that you will work from a Salesforce office three (3) days per week. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\&#xa;\&#xa;The typical base salary range for this position is $135,400 - $273,000 annually\&#xa;\&#xa;There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $147,400 - $298,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.\&#xa;\&#xa;The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Head, SAP BDC & AI Customer Success Manager (f/m/d)

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. All SAP locations in Germany as for example Walldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Garching etc. are possible. What you’ll build The SAP Business Data Cloud (SAP BDC) \& AI Customer Success Manager (CSM) helps customers drive meaningful adoption and consumption of SAP Business Data Cloud in their application projects, positioning BDC as the cloud platform of choice for their business needs. BDC is a SaaS solution that unifies and governs all SAP data while seamlessly connecting with third-party data, enabling business leaders to make impactful and data-driven decisions. As a First Line Leader, you will play a key role in combining leadership and operational expertise to steer and transform a highly motivated team serving an industry in Germany. You will be responsible for delivering business results through proactive customer engagement within the Customer Value Journey. In addition, you will innovatively generate ideas for cACV demand generation to drive growth, safeguard renewals, and minimize churn for successful cloud business. A strong understanding of business KPIs will be essential, as you will take charge of all relevant metrics and tools. Your comprehensive knowledge will empower data-driven decision-making and enable the optimization of strategic execution to achieve exceptional results. Deliver business results: Take ownership of achieving the financial targets and ambitious growth aspirations set for your team and industry within the calendar year. While focusing on meeting short-term objectives, maintain a clear vision of SAP’s long-term goals, including our dedication to ethical business practices and customer success. Align SAP’s overarching strategy with your own business area by developing actionable plans that contribute to sustained, long-term success. Operational excellence: Set up and manage processes to drive business success, from forecasting consumed ACV to renewals, demand generation, and pipeline building. Navigate complexity with confidence and deliver regular updates to management. Drive transformation: The technology and data marketplace evolves rapidly, and so do we. To stay ahead and deliver the best for our customers you will inspire your team to embrace change and turn it into action, motivating them to innovate and adapt. Stay ahead of evolving challenges by anticipating and proactively addressing the changing needs of our customers, employees, and shareholders. Develop people: Lead the growth of your team by providing timely, actionable feedback and coaching to help them excel. Build high-performing teams by cultivating a workplace where everyone feels valued, empowered, and able to contribute their best. Proactive customer engagement and success: Manage your team in proactively engaging customers to facilitate structured account strategies that align SAP solutions with their business objectives throughout their lifecycle. Demand generation \& pipeline development: Lead creative initiatives to identify adoption opportunities and generate demand across your territory. Explore new account opportunities and partnerships while driving pipeline growth within both assigned and unassigned accounts. Scale via partners: Identify top partners, build long-term relationships and develop comprehensive business plans to scale the consumption business together with them. Cross-functional collaboration: Align across SAP teams including sales, customer advisory / presales, demand generation, support, services, and marketing to coordinate impactful strategies, ensuring valuable outcomes for customers. Position SAP BDC as the cornerstone for value creation and innovation. Territory strategy and enablement: Apply a structured approach to territory planning and account management, identify business potentials, and ensure the most effective utilization of people and go-to-market assets. Share strategic insights and enablement practices to maximize success across the team and territory. What you bring Leadership and operational excellence: Demonstrated ability to motivate and guide teams, inspiring them to excel in roles such as Customer Success Manager (CSM) to achieve cACV (consumed Annual Contract Value) targets. Experience leading teams through periods of change with empathy and a positive spirit, ensuring alignment with the strategic business vision. Strategic account management \& proactive demand generation skills: Several years of proven track record of successfully achieving business goals, managing customer relationships combined with a strong understanding of cultivating new opportunities and generating pipeline growth in the fields of sales, customer success management, customer advisory, or consulting sales. Several years of experience working directly with SAP BDC and AI. Industry expertise: Strong knowledge and experience in industries such as consumer products, retail, discrete manufacturing, energy \& services industries, with the ability to provide tailored expertise in these sectors. Cloud expertise and global transformation programs: Deep understanding of cloud software solutions, delivery models, and challenges, as well as involvement in complex global transformation programs in consulting or advisory roles. Analytical and problem-solving skills: Create ideas for cACV demand generation to drive growth, safeguard renewals, and minimize churn, with a strong understanding of business KPIs. Take charge of all relevant metrics and tools, ensuring you possess a comprehensive understanding that empowers data-driven decision-making and optimizes strategic execution. Organizational navigation and risk management: Demonstrated ability to work within complex organizational structures, manage risks, de-escalate critical customer situations, and navigate SAP’s support processes, systems, and tools. Network and relationship-building: Established connections with SAP Market Unit leadership, account teams, and industry teams. Ability to collaborate effectively across partner ecosystems and Solution Management organizations. Foster tight alignment and collaboration with sales and presales teams to ensure a cohesive strategy and unified approach towards achieving business goals * Language proficiency and communication skills: Fluency in German and English, alongside excellent verbal and non-verbal communication skills. Where you belong We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued. The SAP Business Data Cloud \& AI CSM team is committed to sustain each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. We cultivate a results-driven culture focused on creative solutions and structured engagement approaches that enrich customer experiences and drive measurable outcomes. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 443086 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: All SAP locations in Germany as for example Walldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, etc. are possible. #LI-Hybrid

Portfolio Customer Success Manager (Japanese & Korean speaking)

Customer Success Manager, Early-Stage

$111,000 - $130,000/yr

Location Remote U.S. Employment Type Full time Location Type Remote Department Customer Success Compensation Cash Range $111K – $130K • Offers Equity • This role is also eligible for medical benefits, 401(k) plan, and other company perk programs. At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta’s Customer Success Manager within the Customer Success Advisory (CSA), you will play a pivotal role in guiding our early stage startup customers through their security and compliance journeys with Vanta. Operating through a team-based CS support model, you will engage with customers through a combination of proactive email outreach, customer meetings, and collaborative management of a shared inbox. Your mission is to ensure the retention and satisfaction of Vanta’s customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business. Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta’s Customer Success Manager within the Customer Success Advisory, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy. What you’ll do as Customer Success Manager as Vanta: Serve as a key advisor to a broad range of customers across different industries, roles, and stages of their journey, using a blend of 1:1 and 1:many approaches to maximize impact and engagement. Leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they remain on track to achieve their security and compliance goals. Enable customers to become self-sufficient Vanta advocates by guiding them through immediate challenges while setting them up for long-term success, value realization, and retention. Utilize our CS platform to track and prioritize customer health indicators across the team’s book of business, making data-driven decisions to enhance customer outcomes. Develop a deep understanding of Vanta's platform and its applications, advising customers on how to optimize their use of our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks), Trust Reports, and Risk Management solutions. Partner closely with your team and cross-functional partners to develop and execute plays that drive customer engagement, adoption, and retention across Vanta startup customers. Proactively identify at-risk accounts, provide detailed customer insights, and collaborate with Account Managers to uncover expansion opportunities. Coordinate with Support, Partners and EPD to efficiently resolve customer issues, ensuring a seamless and positive experience. Act as a customer advocate, channeling feedback and insights to the Product team and broader organization to drive continuous improvement. How to be successful in this role: Have 2+ years of experience in Customer Success at a SaaS company. 1-3 yrs of Industry knowledge in GRC, compliance and/or cybersecurity Background in running a large book of business at scale Willingness to collaborate with others and drive mutually beneficial outcomes Self-motivated and curious: Bias for action and committed to iterating when necessary Work effectively in a highly ambiguous, ever-changing environment Experience working in the security or compliance industry is preferred Possess clear and thoughtful communication skills, with strong critical thinking ability Be highly empathetic to customers, with a proven track record of long-term customer retention. Experience with hitting retention targets and creating happy, healthy customers Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up What you can expect as a Vanta’n: Industry-competitive compensation 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks fully-paid parental Leave for all new parents Health \& wellness and remote workplace stipends Family planning benefits 401(k) matching Flexible work hours and location Open PTO policy 11 paid holidays in the US Offices in SF, NYC, London, Dublin, and Sydney To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials. #LI-remote At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

Customer Success Manager (£40k-£60k) at VC-backed healthtech startup

Customer Success Manager (EMEA)

Customer Success Manager - Spanish + Italian Speaking

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…. Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2. In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We’ve raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. ### Join the rocket ship while it's taking off! ### The role... Reporting to the Senior Director of Customer Success and focusing on both Spanish and Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company ### About you... Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be fluent in Spanish, Italian and English You are based in Europe - can sit remote. At Synthesia we expect everyone to... Be an owner Focus on outcomes over Inputs and Plans Make the journey fun Default to simple You can read more about this in this public Notion page - https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2 ### The good stuff... In addition to being a part of a great team, working in a fun and innovative environment, we offer... A hybrid setting where you can work from our London office in Soho. A competitive salary + stock options in our fast-growing Series C start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials and company retreats + and regular tasty lunches! Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental \& vision, cashback and gym discounts. A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you’ll help shape a market-defining product. If you want to be a part of building a legendary company, COME JOIN US!

Customer Success Manager II - Northeast

Senior Manager, Customer Success - Upstream On Demand Software Suite

From $122,400/yr

Senior Manager, Customer Success – Upstream On Demand Software Suite Location: Houston, Texas or Dallas, TX or USA - Remote Model of Work: Hybrid if located in Houston, TX or Dallas, TX or Remote with Travel if the work location is USA – Remote Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil \& gas transformation. Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. Overview The Senior Manager of Customer Success for Upstream On Demand is responsible for leading a high-performing team that ensures customer satisfaction, retention, and growth across Quorum Software’s SaaS portfolio serving the upstream oil and gas market. This leader owns the customer lifecycle post-sale, developing strategies that drive value realization, mitigate churn risk, and maintain a defendable renewal profile across the SMB segment. The Senior Manager works cross-functionally with Sales, Marketing, Engineering, and Support to proactively manage customer health, identify adoption barriers, and deliver world-class customer experiences. This role is instrumental in achieving the company’s financial goals through disciplined renewal forecasting and execution. Responsibilities Customer Retention \& Risk Management + Own renewal rate and customer retention KPIs for the Upstream On Demand product line. + Develop and maintain a defendable customer risk profile to support accurate revenue forecasting and budgeting. + Implement customer health scoring, playbooks, and proactive engagement strategies to mitigate churn risk. Team Leadership + Lead and mentor a team of Customer Success Managers (CSMs) and a Renewals Specialist to deliver measurable business outcomes for customers. + Foster a culture of accountability, collaboration, and customer advocacy. + Set and monitor team performance goals aligned with company objectives. Customer Experience \& Value Realization + Ensure customers achieve measurable ROI and sustained value from Quorum’s SaaS solutions. + Drive adoption and engagement through structured onboarding, enablement, and success planning. + Partner with CSM teams servicing upmarket customers to extend expertise and augment customer experience. Cross-Functional Collaboration + Partner with Sales to ensure smooth transitions from new sales to renewals, and identify expansion opportunities. + Collaborate with Product Management and Engineering to provide customer insights that influence roadmap priorities. + Work with Marketing to develop customer communications, case studies, and advocacy programs. + Coordinate with Support to resolve escalations and improve customer outcomes. Data-Driven Management + Use analytics and systems (e.g., CRM, CS platforms) to monitor account health, forecast renewals, and identify at-risk customers. + Report regularly on renewal performance, customer satisfaction trends, and team impact. And other duties as assigned. Requirements 5+ years of experience in Customer Success, Account Management, or SaaS Operations; 2+ years in a leadership role. Proven success managing renewal motions and retention KPIs within a SaaS environment. Experience leading teams serving SMB or mid-market customers. Strong business acumen with the ability to interpret financial metrics and forecast renewal outcomes. Excellent communication, stakeholder management, and cross-functional collaboration skills. Familiarity with the energy or upstream oil \& gas industry preferred. Bachelor’s degree in Business, Engineering, or related field (MBA preferred). Success Measures Achieve or exceed annual renewal and retention targets. Maintain accurate and timely renewal forecasting with defendable risk profiles. Improve customer health scores and satisfaction metrics (e.g., NPS/CSAT). Demonstrate measurable customer value realization and adoption growth. Develop a high-performing, motivated Customer Success team. Additional Details Salary commensurate with experience ($122,400 - $153,600 US Dollars) with bi-weekly pay via direct deposit. Posted salary ranges are made in good faith. Quorum Software reserves the right to adjust ranges depending on the qualifications, experience, training, work history, and geographic location of the selected candidate. Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and passport/ID validation. Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable. About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. Quorum Diversity Statement:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.* Recruitment Scam Alert: Quorum Software does not charge fees, request payments, conduct interviews via messaging apps, or request the installation of software at any stage of the recruitment process. All legitimate recruitment activities are conducted exclusively through our official careers website (www.quorumsoftware.com/careers) and email addresses ending in @quorumsoftware.com. Any communication that does not originate from these official channels should be considered unauthorized and may be reported to [email protected]

Customer Success Manager - Creative Cloud

Customer Success Manager, Director - Healthcare (Payer & Provider)

Customer Success Manager - Arabic speaking

EA-Customer Success Manager

From $74,800/yr

US Salary Range: $74,800 - $102,000 About Us NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations. About the Role The Customer Success Manager will own the ongoing client experience, with a focus on ensuring the deep and successful adoption of our suite of SaaS products for NGP VAN clients, and driving long-term value aligned with our clients’ mission-focused outcomes. This position will monitor the ongoing health and satisfaction of your book of clients and establish a cadence for client interactions that ensure each client is fully optimized on their existing deployed solutions and successfully renews.Essential Position Duties and Responsibilities: Manage ongoing client relationships as a product and best practice expert for NGP VAN clients to effectively drive high client retention, loyalty and satisfaction Monitor client health and engagement using internal dashboards and regular health checks to proactively identify at-risk clients and establish retention and success plans moving forward Play a supporting role in the client renewals process with clients, with a focus on high net retention with opportunities for renewal, cross-sell and upsell Engage with client stakeholders to identify, define, track and measure the overall impact of NGP VAN software to the organization Keep abreast of funding, policy and organization changes impacting your clients Provide visibility, internal awareness and advocacy regarding client health, drivers of attrition, and needs cross-departmentally Identify opportunities to better retain clients based on client size, length of service, and other factors Identify clients for advocacy and reference ability Execute, as directed, on team improvements to internal processes, technologies, and workflow to enrich client experience, maximize efficiency of internal teams, and drive results Required Skills/Abilities: Demonstrated ability to thrive in a dynamic, fast-paced environment Exceptional ability to engage and communicate with clients, actively listen for feedback, and lead challenging conversations with clients toward positive outcomes Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation Proven ability to collaborate and build strong relationships with mid- and senior level executives across functions within the client Exceptional communication and interpersonal skills for internal and external relationship building Able to travel for client onsite visits or events as required Experience with SFDC, Gainsight, or equivalent CRM systems Education and Experience: 4+ years of client-facing experience in a Client Success, Sales, Account Management or Project Management role 2+ years of experience in the campaign or policy advocacy space (Required) This position is a part of a bargaining union represented by CWA Local 1101, 1400, 2336, or 13000.At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ Our Culture At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation \& Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ Equal Opportunity \& Accommodations At NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request.

Customer Success Manager - Hebrew speaking

Team Lead, Customer Success Manager

Senior Manager, Customer Success - Upstream On Demand Software Suite

From $122,400/yr

Senior Manager, Customer Success – Upstream On Demand Software Suite Location: Houston, Texas or Dallas, TX or USA - Remote Model of Work: Hybrid if located in Houston, TX or Dallas, TX or Remote with Travel if the work location is USA – Remote Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil \& gas transformation. Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. Overview The Senior Manager of Customer Success for Upstream On Demand is responsible for leading a high-performing team that ensures customer satisfaction, retention, and growth across Quorum Software’s SaaS portfolio serving the upstream oil and gas market. This leader owns the customer lifecycle post-sale, developing strategies that drive value realization, mitigate churn risk, and maintain a defendable renewal profile across the SMB segment. The Senior Manager works cross-functionally with Sales, Marketing, Engineering, and Support to proactively manage customer health, identify adoption barriers, and deliver world-class customer experiences. This role is instrumental in achieving the company’s financial goals through disciplined renewal forecasting and execution. Responsibilities Customer Retention \& Risk Management + Own renewal rate and customer retention KPIs for the Upstream On Demand product line. + Develop and maintain a defendable customer risk profile to support accurate revenue forecasting and budgeting. + Implement customer health scoring, playbooks, and proactive engagement strategies to mitigate churn risk. Team Leadership + Lead and mentor a team of Customer Success Managers (CSMs) and a Renewals Specialist to deliver measurable business outcomes for customers. + Foster a culture of accountability, collaboration, and customer advocacy. + Set and monitor team performance goals aligned with company objectives. Customer Experience \& Value Realization + Ensure customers achieve measurable ROI and sustained value from Quorum’s SaaS solutions. + Drive adoption and engagement through structured onboarding, enablement, and success planning. + Partner with CSM teams servicing upmarket customers to extend expertise and augment customer experience. Cross-Functional Collaboration + Partner with Sales to ensure smooth transitions from new sales to renewals, and identify expansion opportunities. + Collaborate with Product Management and Engineering to provide customer insights that influence roadmap priorities. + Work with Marketing to develop customer communications, case studies, and advocacy programs. + Coordinate with Support to resolve escalations and improve customer outcomes. Data-Driven Management + Use analytics and systems (e.g., CRM, CS platforms) to monitor account health, forecast renewals, and identify at-risk customers. + Report regularly on renewal performance, customer satisfaction trends, and team impact. And other duties as assigned. Requirements 5+ years of experience in Customer Success, Account Management, or SaaS Operations; 2+ years in a leadership role. Proven success managing renewal motions and retention KPIs within a SaaS environment. Experience leading teams serving SMB or mid-market customers. Strong business acumen with the ability to interpret financial metrics and forecast renewal outcomes. Excellent communication, stakeholder management, and cross-functional collaboration skills. Familiarity with the energy or upstream oil \& gas industry preferred. Bachelor’s degree in Business, Engineering, or related field (MBA preferred). Success Measures Achieve or exceed annual renewal and retention targets. Maintain accurate and timely renewal forecasting with defendable risk profiles. Improve customer health scores and satisfaction metrics (e.g., NPS/CSAT). Demonstrate measurable customer value realization and adoption growth. Develop a high-performing, motivated Customer Success team. Additional Details Salary commensurate with experience ($122,400 - $153,600 US Dollars) with bi-weekly pay via direct deposit. Posted salary ranges are made in good faith. Quorum Software reserves the right to adjust ranges depending on the qualifications, experience, training, work history, and geographic location of the selected candidate. Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and passport/ID validation. Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable. About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. Quorum Diversity Statement:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.* Recruitment Scam Alert: Quorum Software does not charge fees, request payments, conduct interviews via messaging apps, or request the installation of software at any stage of the recruitment process. All legitimate recruitment activities are conducted exclusively through our official careers website (www.quorumsoftware.com/careers) and email addresses ending in @quorumsoftware.com. Any communication that does not originate from these official channels should be considered unauthorized and may be reported to careers@quorumsoftware.com

Lead Customer Success Manager

Senior Customer Success Manager - EMEA

Customer Success Manager (Healthcare / Clinical Operations)

Customer Success Manager (Search Marketing Analytics)

Customer Success Manager (German Speaker)

Customer Success Manager (German Speaker) Department: Customer Success Location: Remote (DE based) or in one of our office locations (Lisbon, Breda or Cape Town) Contract Type: Full-time Permanent Language Requirement: Fluent German (native speaker) About RoomRaccoon: RoomRaccoon is a fast-growing hospitality SaaS company building one powerful platform for independent hoteliers on an international scale. We help hotels run smarter, sell better, and stay in control, from bookings and payments to revenue and automation, all in one system. We move fast, think independently, and build technology that gives hotels a real competitive edge. Our team is global, ambitious, and hands-on. We value ownership, momentum, and people who want to make an impact while beating yesterday, together. If you like building meaningful software with smart people, you’ll fit right in. The Role: Your North Star as a Customer Success Manager As a Customer Success Manager (CSM), you will be at the heart of RoomRaccoon’s mission — helping our hotel partners achieve maximum value from our solutions while identifying growth opportunities. You will be the trusted advisor and commercial partner to a portfolio of German-speaking hoteliers, supporting them through strategic consultation, product education, and data-driven upsell initiatives. Key Responsibilities 1. Customer Success \& Strategic Account Management Serve as the main point of contact for a portfolio of hotel clients, ensuring their success throughout the customer lifecycle. Conduct regular business reviews and create success plans to assess product usage, uncover growth opportunities, and align with client goals. Deliver product training and strategic workshops that empower hoteliers to optimize operations using RoomRaccoon. Collaborate cross-functionally with Sales, Implementation, Product, and Support to ensure a seamless customer journey. 2. Commercial Growth \& Upselling Take ownership of renewal processes within your account portfolio, ensuring timely and successful contract renewals. Proactively identify opportunities within your portfolio for tier upgrades or product add-ons (e.g., Payments, RevPlus or other modules or features). Present and demo product add-ons and new features in a consultative, value-driven manner. Track account health, engagement metrics, and usage data to uncover untapped revenue potential. 3. Retention \& Risk Mitigation Monitor customer satisfaction, usage trends, and feedback to detect risks of churn early. Develop and execute proactive retention strategies to address pain points before they escalate. Maintain a customer-first mindset while confidently guiding conversations toward win-win solutions. About You Must-Have Qualifications Native or fluent in German, with professional proficiency in English. Minimum 2+ years of experience in Customer Success, Account Management, or related client-facing role in SaaS or tech-enabled services. Strong communicator with excellent interpersonal skills; confident leading conversations with stakeholders at all levels. Comfortable identifying and driving commercial opportunities within existing accounts. Self-starter who thrives in a fast-paced, tech-driven environment. Organized, detail-oriented, and capable of juggling multiple priorities under pressure. Empathetic and customer-obsessed, with a proactive mindset and a bias for action. Nice-to-Have Experience in the hospitality industry or a SaaS/B2B tech environment is highly advantageous. Familiarity with tools like Freshdesk or other CRM/ticketing platforms. Knowledge of the hotel tech ecosystem (PMS, channel managers, payment solutions, booking engine, housekeeping, etc.) Why Join RoomRaccoon? Be part of a high-growth, global hospitality tech company that’s reshaping how hotels operate. Work with a dynamic, supportive team who values initiative, autonomy, and creativity. Opportunity to grow into senior roles as we scale across markets and expand our product suite. Regular team events, international exposure, and access to cutting-edge hospitality software. Perks: Mac environment Performance bonuses Employee Equity Scheme Annual training budget Annual Hotel experience Birthday leave Long service leave and bonuses Quarterly team building budgets \& office massages Friday lunches on us Global Mobility Hybrid model RoomRaccoon Values Accountability: owning decisions, follow-through and outcomes, from start to finish without blaming others when things go wrong. Showing up, owning your impact and standing tall. Progress starts with you. Beat Yesterday: when learning leads to real change. Making time to reflect, improve systems and prevent the same issues from recurring. Clock Speed: choosing progress today over procrastination tomorrow. Moving fast with clarity, alignment and quality. Deal's a Deal: setting clear expectations, delivering on promises and being reliable for our customers and your teammates. * Empower Another: share knowledge, celebrate wins, and help others succeed. Every time you enable a teammate, you strengthen RoomRaccoon and our customers. Disclaimer: Thanks so much for your excitement about joining RoomRaccoon! We’re lucky to have so many talented people eager to be part of our team, so we’re reviewing applications as they come in. If you don’t hear from us within three weeks, it means we’ve decided to move forward with other candidates this time—but don’t be discouraged! Keep an eye on our careers page, and we’d love for you to apply for roles that fit your talents in the future!

Customer Success Manager (Thai speaking, Singapore based)

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet prope

Senior Customer Success Manager (Portuguese Speaker)

$162,000 - $193,500/yr

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides

Customer Success Manager, EMEA

Customer Success Manager, Executive Director - Conduit Leader

$166,250 - $260,000/yr

JOB DESCRIPTION Elevate the customer experience by spearheading transformative success strategies and infusing your leadership insights to inspire teams and cultivate lasting customer relationships. As a Customer Success Director in Conduit, you are one of the leaders driving impact on the Customer Success team. Oversee our customer success initiatives, drive customer health metrics, and manage the customer’s onboarding journey of the product’s adoption, expansion, and retention for some of our largest customers. As a leader in this space, you establish best practices and closely collaborate with a cross-functional team to deliver exceptional customer experiences. Job responsibilities Develops and executes a comprehensive customer success strategy through proactive engagement, onboarding, product adoption, expansion, and execution, while considering past and current strategies to identify opportunities for improvement and align with company objectives Coaches the team on account meeting best practices including communications, customer retention, research, and expansion Builds and owns the strategy for key success metrics to track customer health, adoption, retention rates, and customer satisfactions (CSAT), and delivers these metrics to leadership Takes a customer-first view which ties back to how the product impacts our customer groups Supports an internal JPMC line of business as an internal customer of our central Infrastructure Platform (IP) organization. Supports customer broadly as their cloud tech advisor and navigator of the IP org which includes private and public cloud platforms, products, abstraction layers, and tooling. Leads a cross-functional matrixed resources including Solutions Architects, Customer Success Analysts, and Operational/Production support resources. Drives annual planning and delivery structures in collaboration with customers, beginning with strategic annual planning sessions. Identifies shared customers goals and areas where IP enablement is essential, aligning IP owners to drive delivery towards these objectives. Required qualifications, capabilities, and skills 8+ years of experience or equivalent expertise in customer success roles in product or technology Experience managing customer bases with technology applications and advising teams on best practices Proven ability to influence the adoption and retention of our products across a diverse customer base Demonstrated prior experience leading a team across highly matrixed and complex organizations while delivering value at scale Demonstrated knowledge of both public and private cloud offerings as well as technical proficiency across compute, databases, networking, machine learning, and data analytics domains. Exhibit strong writing and communication skills with experience constructing technical business cases, calculating ROIs, and developing strategic plans. Communicate effectively at an executive level, tailoring messages to individual customers by adding contextual relevance. Strong writing and communication skills with experience constructing technical business cases and developing strategic plans Experience within technical account management, professional services, or customer advisory roles. Preferred qualifications, capabilities, and skills Experience in a business to business (B2B), software as a service (SaaS), or technology environment Advanced knowledge of the product development life cycle, technical design, and data analytics Knowledge of customer consumption and renewal patterns Certifications in AWS (SA Associate level preferred), or equivalent in Azure and/or GCP. Familiarity with waterfall and agile methodologies, preferring waterfall for customer initiatives and agile for downstream collaboration Strong problem-solving skills and ability to adapt to changing business needs and priorities * Experience in utilizing data-driven insights to inform product development and customer success strategies ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase \& Co. is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.