Client Success Manager Jobs

Client Success and Performance Manager

Location: Nottingham (NG8) Salary: £45,000 - £55,000 Depending on Experience + plus up to £40K in bonus (£10K per quarter) Benefits at ReviewSolicitors Flexitime – flexible working hours to suit your schedule In-House Chef – free, freshly prepared lunches every day Company away trips – company-funded trips to celebrate success Social Events – regular company events and team activities Annual Leave – 25 days + bank holidays Other Perks: Company pension \& Free on-site parking About ReviewSolicitors ReviewSolicitors is the UK’s largest legal review platform, helping people choose the right law firm based on genuine client feedback. By empowering clients to make more informed decisions, and law firms to grow through transparent reviews and improved service, we’re changing the face of the legal sector. We’re a fast-growing legal tech company with a strong internal culture and a passion for performance, innovation, and impact. Role Overview We are seeking an experienced, sales-focused Client Success and Performance Manager to join our team and oversee the performance and development of our commercial leadership layer. Reporting to the Director of Client Success and Performance, you will manage the team leaders of three B2B sales teams. Your focus will be to ensure these teams meet KPIs, drive revenue growth, and maintain high standards of professionalism and compliance. This role suits a proven B2B sales leader with strong experience managing managers and driving operational excellence through multi-layered sales teams. A background in a training and development role would be a bonus. Key Responsibilities Leadership of Team Leaders Directly manage and support the team leaders responsible for Sales Coordinators, Business Development Managers, and Account Managers. Foster leadership development and ensure alignment with company goals. Sales Performance Management Oversee performance across all commercial teams through the team leaders, ensuring KPIs and targets are consistently achieved. KPI \& Target Accountability Monitor and analyse performance metrics, working with team leaders to address gaps, motivate teams, and celebrate successes. Sales Process \& Compliance Oversight Ensure all sales activities adhere to company standards, legal requirements, and internal guidelines through effective team leader oversight. Reporting \& Insights Deliver clear, actionable performance reports to the Director of Client Success and Performance, identifying opportunities to optimise sales operations. Cross-Department Collaboration Work alongside other leadership teams including Marketing, Product, and Customer Success to drive aligned business objectives. Training \& Development Strategy Partner with Learning \& Development and team leaders to support onboarding and continuous improvement initiatives for their teams. Required Experience \& Skills B2B Sales Leadership (Essential) Proven experience in B2B sales with strong knowledge of consultative sales and customer acquisition strategies. Background in a Sales Environment (Essential) Solid background working within a sales environment, ideally B2B, with experience in consultative selling and a strong understanding of commercial drivers and client relationship management. Management of Managers (Essential) Minimum 3 years’ experience managing team leaders or supervisors within sales or commercial functions. Results-Oriented \& Data-Driven Comfortable driving performance using KPIs and pipeline metrics, and skilled in coaching leaders to improve outcomes. Process Improvement \& Compliance Ability to implement and enforce sales process standards and compliance across multiple teams via leadership channels. Communication \& Influence Strong communicator, able to engage at all organisational levels and provide effective coaching to managers. Working Hours \& Conditions Initial Schedule (First month): Monday to Thursday: 09:00 - 18:00 Friday: 09:00 - 16:00 Flexible Hours (After Four Weeks): Start time between 07:30 – 09:30 8 hours Monday–Thursday, 6 hours Friday Optional 30-minute or 1-hour lunch break Location: Office-based – Phoenix Park Tram Application Information Are you a strategic sales leader with a passion for developing managers and driving high-performing commercial teams? We want to hear from you. Bring your leadership skills and B2B sales experience to ReviewSolicitors and play a key role in shaping our growth and client success. Experience Required: B2B Sales: 3 years (required) Management of Managers: 3 years (required) CRM/Sales Ops Tools: 1 year (preferred) Job Types: Full-time, Permanent Pay: £45,000.00-£55,000.00 per year Benefits: Canteen Discounted or free food Flexitime Free parking * On-site parking Work Location: In person

Client Success Manager - Key

“We enable greatness in people and organizations everywhere.” FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leaderin Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100, Fortune 500, thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions. To learn more, visit franklincovey.com Title: Key Account Client Success Manager Payroll Title: Client Success Manager - Key Division \& Department: Enterprise Client Success Status: Full-Time Exempt Reports to: Manager, Client Success Location: Remote – Anywhere in the contiguous US Compensation: Anticipated compensation for this position is an OTE of $140-154k\ split 80/20 between base/commissions. Job Summary The Key Account Client Success Manager is a high-impact, strategic role at the center of FranklinCovey’s partnerships with our largest enterprise clients. You will steward complex, large-scale organizations in close collaboration with our Client Partners (sellers) and delivery/logistics teams, ensuring clients realize maximum value and measurable impact from FranklinCovey’s content, technology, and services. You will lead clients from onboarding through multi-year engagement, acting as a strategic advisor to senior and executive stakeholders in HR, Talent, Learning, and various business units. Drawing on your learning and development expertise, business acumen, and data-driven insight, you will design and help clients execute enterprise-wide learning and behavior change strategies that drive adoption, performance improvement, and account growth. Essential Job Functions Client Onboarding, Launch \& Adoption Conduct discovery to confirm desired outcomes and understand the client’s learning environment, learner profile, and timelines Design and recommend learning solutions by aligning relevant content, technology, and services and clearly outlining compelling and feasible implementation strategies Onboard new clients effectively, ensuring a smooth transition from sales and a rapid time to first value Provide engaging orientation to the FranklinCovey partnership including All Access Pass subscription and related elements Provide training, tools, templates, and guidance to support client launch, learner engagement, and stakeholder enablement. Enable enterprise-scale adoption and change strategies that drive sustained behavior change across large, distributed populations. Strategic Value Realization \& Partnership Build strong, executive-caliber relationships focused on driving results and demonstrating value Serve as a strategic thought partner for clients, responding to requests and proactively sharing best practices and insights Facilitate discovery and solutioning to design implementation strategies for new or additional learning programs, audiences, and use cases Conduct regular value reviews to review performance metrics, communicate impact, gather feedback, and identify opportunities for greater utilization and expansion Use client data (utilization, engagement, outcomes) to provide strategic recommendations and inform “next best step” investments in content, audiences, and services. Co-create and execute multi-year account plans with Client Partners, identifying new populations, sequencing initiatives, and shaping services that expand client impact and influence account growth. Cross-Functional Collaboration, Logistics \& Client Advocacy Coordinate closely with internal teams (sales, services, delivery/logistics, product, marketing, and tech support) and advocate for client needs and timely issue resolution Partner with delivery/logistics teams to ensure large-scale, multi-region delivery plans are feasible, consistent, and aligned with client expectations. Contribute to client and team success by sharing insights, learnings, and best practices internally Support internal task force work to develop new client and learner engagement tools, templates, and processes Inform product development prioritization by representing the client perspective and emerging needs. Occasional travel for client and internal meetings (typically fewer than 6 times per year) Performance Metrics You will be measured on both client outcomes and account performance, including: Subscription revenue retention Services delivery Client health score Defined success plan License utilization Pulse and engagement Adherence to the client engagement process In addition, you will influence account revenue forecasting and pipeline by providing timely insights on renewal, expansion, and risk across your portfolio. Basic Qualifications 7+ years of experience in training and talent development at the organization or division level 3+ years in a client-facing consulting role with executive/senior leaders and/or multiple stakeholders/workstreams 3+ years of account or project/program management experience Preferred Skills \& Experience Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels, virtually and in person Proven ability to influence renewal and expansion opportunities by identifying, validating, and positioning subscription or service growth Demonstrated success driving behavior change or learning adoption at enterprise scale (e.g., large, multi-region or multi-business-unit audiences). Strong project and program management skills; able to manage multiple strategic and tactical initiatives simultaneously while maintaining attention to detail Proficient with Zoom, Teams, PowerPoint, and Outlook; comfortable with continuous learning of new technology and functionality Client-centric approach with a passion for delivering exceptional service, measurable impact, and long-term partnerships Knowledge of FranklinCovey content and familiarity with adult learning methodologies Experience facilitating training programs in a corporate setting Experience working in a subscription or SaaS environment; Customer Success certification (e.g., CCSM) or related field is a plus Experience using Salesforce or other CRM software and SharePoint Organizational development or HR experience/credentials; coaching or consulting experience or certification; leadership experience (formal or significant cross-functional) FranklinCovey client admin or facilitator experience; prior Sales or Customer Success Manager experience Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details. Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data. Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration. Employer Information For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/. FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision. Direct Reasonable Accommodation requests to accommodations@franklincovey.com. For our Privacy Policy, please visit https://www.franklincovey.com/privacy. #LI-Remote #LI-CL1

Client Success Manager

Client Success Manager WHO YOU ARE We're looking for someone who: · Is a natural communicator: You can explain technical concepts in easy-to-understand way. · Has a customer-first mindset: You genuinely enjoy helping clients succeed. · Is highly organized and detailed-oriented: You can manage multiple tasks and clients effectively. · Is adaptable and eager to learn: You're excited to grow in a tech-driven environment. · Enjoys problem-solving: You like troubleshooting issues and finding creative solutions. ABOUT NEP SERVICES NEP Services is a technology-driven company specializing in membership management, CRM solutions, and web application development. We partner with organizations to build custom websites and onboard them onto Connect Plus+, our proprietary membership management application. Our goal is to provide seamless, high-quality client experiences, ensuring organizations successfully transition into our ecosystem. Our Ideal Candidate We are looking for an Entry-Level Customer Success Manager who is eager to learn, highly organized, and passionate about helping clients succeed. This role is perfect for someone who enjoys working with people, problem-solving, and facilitating smooth onboarding experiences. While prior industry experience is preferred, we are open to candidates who demonstrate strong communication skills, adaptability, and a customer-first mindset. KEY RESPONSIBILITIES Client Onboarding \& Success Management Serve as the primary point of contact for clients joining NEP Services for website development and onboarding to Connect Plus+. Guide clients through the onboarding process, ensuring they understand and effectively use their custom website and membership management system. Develop and maintain training resources, FAQs, and user guides to support clients. Software \& Web Application Support Help clients navigate their custom-built websites and Connect Plus+ platform. Assist in troubleshooting technical issues and escalating concerns when necessary. Collaborate with internal teams to test software features and provide feedback for improvements. Client Relationship Management Build strong relationships with clients, ensuring they feel supported throughout their journey with NEP Services. Monitor client engagement, adoption, and satisfaction, addressing concerns proactively. Act as a trusted advisor, providing guidance to clients on best practices. Task \& Email Management Manage client requests and communications using HubSpot, Monday.com, and task management software. Track client interactions, prioritize tasks, and ensure timely responses. Maintain accurate client records and progress reports. Process Optimization \& Reporting Identify areas for improvement in onboarding and customer success processes. Provide client insights to leadership and contribute to service enhancements. Suggest workflow optimizations to improve efficiency QUALIFICATIONS \& PREFERRED SKILLS Bachelor’s degree preferred, but not required. Industry experience preferred, but open to motivated candidates eager to learn. Strong communication and relationship-building skills. Ability to quickly learn new software and guide clients through onboarding. Experience or familiarity with HubSpot, Monday.com, task management, and email tools is a plus. Comfortable working in a fast-paced, remote environment. Our Salary and Benefits: Permanent, full-time position $20 per hour depending upon experience Health Insurance Vision Insurance WHY JOIN NEP SERVICES? Fully remote role (Central US \& East Coast preferred). Be part of a supportive and growth-oriented team. Competitive salary and benefits package. Opportunity for professional growth in a tech-driven company. If you’re excited to kick-start your career in customer success and help clients succeed, we’d love to hear from you! \ NEP Services is located in Newport Beach, CA. However, this position can be remote if candidate meets specific criteria. \We will only communicate with nepservices.com emails. Any other email domain is a phishing attempt. Beware and do not communicate with NEPServicesCareers. Job Type: Full-time Pay: From $20.00 per hour Benefits: 401(k) Health insurance * Vision insurance Work Location: Remote

Client Success Manager

Are you a health or performance professional thinking about a career change? Are you passionate about how technology can help progress your profession? If you have experience working in a clinical or high-performance setting and are a physiotherapist or an athletic trainer a role as a Client Success Manager at VALD could be the change you need! About the VALD Client Success Team Our Client Success team is dedicated to assisting clients in implementing and embedding VALD technology. It all starts with seamless onboarding for new clients, which ensures they have all the tools they need to start using VALD products successfully. The Client Success team continues to support the client throughout their journey with VALD. We are looking for someone to join our team in Los Angeles. What you will do As a Client Success Manager at VALD, you will work directly with an assigned portfolio of clients as the VALD subject matter expert and strive for the highest level of client satisfaction in the delivery of services. On a day-to-day basis, you will: Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully. Build strong relationships with clients through online methods and occasionally face-to-face. Identify client support needs and opportunities for growth. Online client presentations using Microsoft Teams. Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email. Manage multiple assignments and support requests simultaneously while working independently or with other team members. Critical requirements for this role: You must have used VALD Technology in your current or previous role. Fluency in English, both written and verbal, is required to a high professional standard. Please submit your application in English. The ability to understand and share the client's perspective and challenges. Excellent grammar, spelling, and proofreading skills. Demonstrated ability to build positive relationships quickly. The ability to think outside of the box to find appropriate solutions. Adaptable and willing to learn new skills and processes. Become an expert on VALD systems. Is this you? We are looking for a physiotherapist, exercise physiologist or sports scientist looking to make a change or, quite simply, a go-getter who is excellent with people—someone with a can-do attitude and who is interested in technology and helping clients implement systems and solutions. You will be a self-starter who is comfortable supporting and educating our amazing clients. You'll need great organizational and communication skills, as you'll work with many internal and external stakeholders. Ideally, you have: Empathy Excellent communication skills – both verbal and written. Demonstrated ability to build positive relationships quickly. Attention to detail and a commitment to quality control. Strong critical thinking, analytical, and strategic problem-solving skills. Adaptable and willing to learn new skills and processes. Highly organized with practical time management skills. Prior experience using VALD systems. It's not expected that any single candidate would check every box here. Research shows that while men and women share similarities in how they look for jobs, women may hold back if they don't meet 100% of the criteria, while men usually apply after completing about 60%. If you meet just some of the requirements but not all, we encourage you to submit your application! We strongly encourage you to apply if you're at all interested. Show us how your experience could improve our team and widen our perspective. Our selection process includes assessing the requirements of the role vs the individual and how well we think they will work in the VALD team. Why VALD? VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 10,000 clients in over 150 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD Technologies. Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 300 team members in over 35 countries, with 5 offices across four continents. Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation. The opportunity to work in a company that is redefining allied healthcare. Learn from a range of high-performing individuals and teams across various disciplines. Be part of a down-to-earth, inclusive and vibrant team. Regular travel opportunities to get the entire VALD team together for your ongoing development. The latest equipment and remote setup to perform at your best. Diversity \& Inclusion Commitment VALD's best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background, and sexual orientation. We welcome applications from people from all backgrounds. Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.*

Client Success Manager

Client Success Manager WHO YOU ARE We're looking for someone who: · Is a natural communicator: You can explain technical concepts in easy-to-understand way. · Has a customer-first mindset: You genuinely enjoy helping clients succeed. · Is highly organized and detailed-oriented: You can manage multiple tasks and clients effectively. · Is adaptable and eager to learn: You're excited to grow in a tech-driven environment. · Enjoys problem-solving: You like troubleshooting issues and finding creative solutions. ABOUT NEP SERVICES NEP Services is a technology-driven company specializing in membership management, CRM solutions, and web application development. We partner with organizations to build custom websites and onboard them onto Connect Plus+, our proprietary membership management application. Our goal is to provide seamless, high-quality client experiences, ensuring organizations successfully transition into our ecosystem. Our Ideal Candidate We are looking for an Entry-Level Customer Success Manager who is eager to learn, highly organized, and passionate about helping clients succeed. This role is perfect for someone who enjoys working with people, problem-solving, and facilitating smooth onboarding experiences. While prior industry experience is preferred, we are open to candidates who demonstrate strong communication skills, adaptability, and a customer-first mindset. KEY RESPONSIBILITIES Client Onboarding \& Success Management Serve as the primary point of contact for clients joining NEP Services for website development and onboarding to Connect Plus+. Guide clients through the onboarding process, ensuring they understand and effectively use their custom website and membership management system. Develop and maintain training resources, FAQs, and user guides to support clients. Software \& Web Application Support Help clients navigate their custom-built websites and Connect Plus+ platform. Assist in troubleshooting technical issues and escalating concerns when necessary. Collaborate with internal teams to test software features and provide feedback for improvements. Client Relationship Management Build strong relationships with clients, ensuring they feel supported throughout their journey with NEP Services. Monitor client engagement, adoption, and satisfaction, addressing concerns proactively. Act as a trusted advisor, providing guidance to clients on best practices. Task \& Email Management Manage client requests and communications using HubSpot, Monday.com, and task management software. Track client interactions, prioritize tasks, and ensure timely responses. Maintain accurate client records and progress reports. Process Optimization \& Reporting Identify areas for improvement in onboarding and customer success processes. Provide client insights to leadership and contribute to service enhancements. Suggest workflow optimizations to improve efficiency QUALIFICATIONS \& PREFERRED SKILLS Bachelor’s degree preferred, but not required. Industry experience preferred, but open to motivated candidates eager to learn. Strong communication and relationship-building skills. Ability to quickly learn new software and guide clients through onboarding. Experience or familiarity with HubSpot, Monday.com, task management, and email tools is a plus. Comfortable working in a fast-paced, remote environment. Our Salary and Benefits: Permanent, full-time position $20 per hour depending upon experience Health Insurance Vision Insurance WHY JOIN NEP SERVICES? Fully remote role (Central US \& East Coast preferred). Be part of a supportive and growth-oriented team. Competitive salary and benefits package. Opportunity for professional growth in a tech-driven company. If you’re excited to kick-start your career in customer success and help clients succeed, we’d love to hear from you! \ NEP Services is located in Newport Beach, CA. However, this position can be remote if candidate meets specific criteria. \We will only communicate with nepservices.com emails. Any other email domain is a phishing attempt. Beware and do not communicate with NEPServicesCareers. Job Type: Full-time Pay: From $20.00 per hour Benefits: 401(k) Health insurance * Vision insurance Work Location: Remote

Technical Enterprise Client Success Manager - Symmetry

From $121,000/yr

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that repr

Senior Client Success Manager

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our te

Client Success Manager - Key

“We enable greatness in people and organizations everywhere.” FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leaderin Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100, Fortune 500, thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions. To learn more, visit franklincovey.com Title: Key Account Client Success Manager Payroll Title: Client Success Manager - Key Division \& Department: Enterprise Client Success Status: Full-Time Exempt Reports to: Manager, Client Success Location: Remote – Anywhere in the contiguous US Compensation: Anticipated compensation for this position is an OTE of $140-154k\ split 80/20 between base/commissions. Job Summary The Key Account Client Success Manager is a high-impact, strategic role at the center of FranklinCovey’s partnerships with our largest enterprise clients. You will steward complex, large-scale organizations in close collaboration with our Client Partners (sellers) and delivery/logistics teams, ensuring clients realize maximum value and measurable impact from FranklinCovey’s content, technology, and services. You will lead clients from onboarding through multi-year engagement, acting as a strategic advisor to senior and executive stakeholders in HR, Talent, Learning, and various business units. Drawing on your learning and development expertise, business acumen, and data-driven insight, you will design and help clients execute enterprise-wide learning and behavior change strategies that drive adoption, performance improvement, and account growth. Essential Job Functions Client Onboarding, Launch \& Adoption Conduct discovery to confirm desired outcomes and understand the client’s learning environment, learner profile, and timelines Design and recommend learning solutions by aligning relevant content, technology, and services and clearly outlining compelling and feasible implementation strategies Onboard new clients effectively, ensuring a smooth transition from sales and a rapid time to first value Provide engaging orientation to the FranklinCovey partnership including All Access Pass subscription and related elements Provide training, tools, templates, and guidance to support client launch, learner engagement, and stakeholder enablement. Enable enterprise-scale adoption and change strategies that drive sustained behavior change across large, distributed populations. Strategic Value Realization \& Partnership Build strong, executive-caliber relationships focused on driving results and demonstrating value Serve as a strategic thought partner for clients, responding to requests and proactively sharing best practices and insights Facilitate discovery and solutioning to design implementation strategies for new or additional learning programs, audiences, and use cases Conduct regular value reviews to review performance metrics, communicate impact, gather feedback, and identify opportunities for greater utilization and expansion Use client data (utilization, engagement, outcomes) to provide strategic recommendations and inform “next best step” investments in content, audiences, and services. Co-create and execute multi-year account plans with Client Partners, identifying new populations, sequencing initiatives, and shaping services that expand client impact and influence account growth. Cross-Functional Collaboration, Logistics \& Client Advocacy Coordinate closely with internal teams (sales, services, delivery/logistics, product, marketing, and tech support) and advocate for client needs and timely issue resolution Partner with delivery/logistics teams to ensure large-scale, multi-region delivery plans are feasible, consistent, and aligned with client expectations. Contribute to client and team success by sharing insights, learnings, and best practices internally Support internal task force work to develop new client and learner engagement tools, templates, and processes Inform product development prioritization by representing the client perspective and emerging needs. Occasional travel for client and internal meetings (typically fewer than 6 times per year) Performance Metrics You will be measured on both client outcomes and account performance, including: Subscription revenue retention Services delivery Client health score Defined success plan License utilization Pulse and engagement Adherence to the client engagement process In addition, you will influence account revenue forecasting and pipeline by providing timely insights on renewal, expansion, and risk across your portfolio. Basic Qualifications 7+ years of experience in training and talent development at the organization or division level 3+ years in a client-facing consulting role with executive/senior leaders and/or multiple stakeholders/workstreams 3+ years of account or project/program management experience Preferred Skills \& Experience Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels, virtually and in person Proven ability to influence renewal and expansion opportunities by identifying, validating, and positioning subscription or service growth Demonstrated success driving behavior change or learning adoption at enterprise scale (e.g., large, multi-region or multi-business-unit audiences). Strong project and program management skills; able to manage multiple strategic and tactical initiatives simultaneously while maintaining attention to detail Proficient with Zoom, Teams, PowerPoint, and Outlook; comfortable with continuous learning of new technology and functionality Client-centric approach with a passion for delivering exceptional service, measurable impact, and long-term partnerships Knowledge of FranklinCovey content and familiarity with adult learning methodologies Experience facilitating training programs in a corporate setting Experience working in a subscription or SaaS environment; Customer Success certification (e.g., CCSM) or related field is a plus Experience using Salesforce or other CRM software and SharePoint Organizational development or HR experience/credentials; coaching or consulting experience or certification; leadership experience (formal or significant cross-functional) FranklinCovey client admin or facilitator experience; prior Sales or Customer Success Manager experience Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details. Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data. Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration. Employer Information For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/. FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision. Direct Reasonable Accommodation requests to accommodations@franklincovey.com. For our Privacy Policy, please visit https://www.franklincovey.com/privacy. #LI-Remote #LI-CL1

Customer Success Manager – Managed IT, Security, Risk & Compliance Clients

$65,000 - $85,000/yr

About Us Concertium is rapidly emerging as a leader in delivering cutting-edge technology and service solutions to organizations operating in highly regulated, security-sensitive industries. Our mission is to empower businesses to proactively address cybersecurity risks, maintain compliance with industry standards, and manage operational threats with confidence. As part of our continued growth, we are seeking a passionate and driven Customer Success Manager to join our team. This individual will play a key role in supporting our Managed Security, Risk \& Compliance clients—ensuring satisfaction, retention, and long-term value. Position Summary The Customer Success Manager (CSM) will serve as the primary liaison between Concertium and a portfolio of clients utilizing our cybersecurity, regulatory compliance, and risk advisory services. In this client-facing role, the CSM will be responsible for delivering a world-class customer experience—ensuring service excellence, facilitating proactive communication, driving adoption of services, and identifying opportunities for growth and optimization. The ideal candidate will possess strong communication and project coordination skills, have a solid understanding of security and compliance environments, and be motivated by building meaningful, trust-based client relationships. Pay includes a base salary plus commission. Key Responsibilities Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, ensuring consistent engagement and long-term satisfaction. Build strategic relationships with client stakeholders at all levels, including technical and executive decision-makers. Client Onboarding \& Service Delivery: Oversee client onboarding processes, working closely with our Security Operations Center (SOC), internal cybersecurity teams, and service delivery teams to ensure timely and accurate implementation of services. Account Health \& Retention: Monitor customer satisfaction and account performance regularly. Identify potential risks to retention or engagement and develop mitigation strategies to address concerns proactively. Strategic Account Planning: Collaborate with internal teams to develop and execute strategic account plans. Provide guidance on how clients can maximize value from Concertium's services and solutions in alignment with their business goals and regulatory requirements. Growth Enablement: Work closely with the Sales and Revenue teams to identify and develop upsell, cross-sell, and renewal opportunities. Help clients understand the evolving landscape of cybersecurity and compliance to align additional service offerings. Reporting \& Insights: Lead the preparation and delivery of client-facing reports, including quarterly business reviews (QBRs), project status updates, incident summaries, and performance analytics. Industry Expertise \& Education: Maintain a working knowledge of relevant industry regulations and standards (e.g., SOC 2, ISO 27001, NIST, HIPAA, GDPR). Educate clients on best practices and trends in cybersecurity, compliance, and risk management. Qualifications 1–4 years of experience in customer success, account management, business development, or a related client-facing role (preferably in cybersecurity, risk management, or regulatory compliance sectors). Demonstrated success in managing multiple client accounts and building long-term, trust-based relationships. Solid understanding of regulatory compliance frameworks and cybersecurity principles. Excellent communication, presentation, and interpersonal skills, with the ability to influence and advise stakeholders at all levels. Highly organized and detail-oriented; capable of juggling competing priorities across multiple accounts. Familiarity with tools such as Connectwise, Automate, vendor tool portals; comfort working in a tech-driven, fast-paced environment. Self-motivated, curious, and eager to contribute to a growing team with a strong sense of ownership and accountability. Must be US Citizen and reside in or within 2 hours of Tampa Bay Area. What We Offer: Great security portfolio and differentiation Team environment with hands-on support Company-paid Medical in addition to Dental/Vision options. Flexibility to work from office or from home (or both) High-powered laptop Frequent company and social outings Generous Vacation/Personal/Holiday/Sick Time Off including floating birthday day. 401(k) Short- \& Long-Term Disability Basic Life \& Accidental Death Insurance Tuition Reimbursement Employee Referral Bonuses Health Care/Dependent Care Flexible Spending Accounts Concertium values diversity in all its forms and recognizes that our differences, including background, experiences, skills, and perspectives, make us unique. We strive to cultivate an inclusive environment that celebrates diversity and fosters collaboration. As an equal opportunity employer, Concertium is committed to providing fair and equitable employment opportunities for all individuals, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law. We firmly believe that diversity is essential to our success, and we welcome and encourage all qualified candidates to apply. Ready to start a career with a company who cares about your future? Apply today! Job Type: Full-time Pay: $65,000.00 - $85,000.00 per year Benefits: 401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance Work from home Work Location: Hybrid remote in Tampa, FL 33602

Technical Enterprise Client Success Manager - Symmetry

From $121,000/yr

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that repr

Senior Client Success Manager

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our te

Customer Success Manager – Managed IT, Security, Risk & Compliance Clients

$65,000 - $85,000/yr

About Us Concertium is rapidly emerging as a leader in delivering cutting-edge technology and service solutions to organizations operating in highly regulated, security-sensitive industries. Our mission is to empower businesses to proactively address cybersecurity risks, maintain compliance with industry standards, and manage operational threats with confidence. As part of our continued growth, we are seeking a passionate and driven Customer Success Manager to join our team. This individual will play a key role in supporting our Managed Security, Risk \& Compliance clients—ensuring satisfaction, retention, and long-term value. Position Summary The Customer Success Manager (CSM) will serve as the primary liaison between Concertium and a portfolio of clients utilizing our cybersecurity, regulatory compliance, and risk advisory services. In this client-facing role, the CSM will be responsible for delivering a world-class customer experience—ensuring service excellence, facilitating proactive communication, driving adoption of services, and identifying opportunities for growth and optimization. The ideal candidate will possess strong communication and project coordination skills, have a solid understanding of security and compliance environments, and be motivated by building meaningful, trust-based client relationships. Pay includes a base salary plus commission. Key Responsibilities Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, ensuring consistent engagement and long-term satisfaction. Build strategic relationships with client stakeholders at all levels, including technical and executive decision-makers. Client Onboarding \& Service Delivery: Oversee client onboarding processes, working closely with our Security Operations Center (SOC), internal cybersecurity teams, and service delivery teams to ensure timely and accurate implementation of services. Account Health \& Retention: Monitor customer satisfaction and account performance regularly. Identify potential risks to retention or engagement and develop mitigation strategies to address concerns proactively. Strategic Account Planning: Collaborate with internal teams to develop and execute strategic account plans. Provide guidance on how clients can maximize value from Concertium's services and solutions in alignment with their business goals and regulatory requirements. Growth Enablement: Work closely with the Sales and Revenue teams to identify and develop upsell, cross-sell, and renewal opportunities. Help clients understand the evolving landscape of cybersecurity and compliance to align additional service offerings. Reporting \& Insights: Lead the preparation and delivery of client-facing reports, including quarterly business reviews (QBRs), project status updates, incident summaries, and performance analytics. Industry Expertise \& Education: Maintain a working knowledge of relevant industry regulations and standards (e.g., SOC 2, ISO 27001, NIST, HIPAA, GDPR). Educate clients on best practices and trends in cybersecurity, compliance, and risk management. Qualifications 1–4 years of experience in customer success, account management, business development, or a related client-facing role (preferably in cybersecurity, risk management, or regulatory compliance sectors). Demonstrated success in managing multiple client accounts and building long-term, trust-based relationships. Solid understanding of regulatory compliance frameworks and cybersecurity principles. Excellent communication, presentation, and interpersonal skills, with the ability to influence and advise stakeholders at all levels. Highly organized and detail-oriented; capable of juggling competing priorities across multiple accounts. Familiarity with tools such as Connectwise, Automate, vendor tool portals; comfort working in a tech-driven, fast-paced environment. Self-motivated, curious, and eager to contribute to a growing team with a strong sense of ownership and accountability. Must be US Citizen and reside in or within 2 hours of Tampa Bay Area. What We Offer: Great security portfolio and differentiation Team environment with hands-on support Company-paid Medical in addition to Dental/Vision options. Flexibility to work from office or from home (or both) High-powered laptop Frequent company and social outings Generous Vacation/Personal/Holiday/Sick Time Off including floating birthday day. 401(k) Short- \& Long-Term Disability Basic Life \& Accidental Death Insurance Tuition Reimbursement Employee Referral Bonuses Health Care/Dependent Care Flexible Spending Accounts Concertium values diversity in all its forms and recognizes that our differences, including background, experiences, skills, and perspectives, make us unique. We strive to cultivate an inclusive environment that celebrates diversity and fosters collaboration. As an equal opportunity employer, Concertium is committed to providing fair and equitable employment opportunities for all individuals, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law. We firmly believe that diversity is essential to our success, and we welcome and encourage all qualified candidates to apply. Ready to start a career with a company who cares about your future? Apply today! Job Type: Full-time Pay: $65,000.00 - $85,000.00 per year Benefits: 401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance Work from home Work Location: Hybrid remote in Tampa, FL 33602

Client Success Manager

$75,000 - $100,000/yr

Client Success Manager New York, NY Enterprise – Client Success / Full-time / Hybrid CompStak envisions a commercial real estate industry in which accurate and transparent data leads to better, faster deals for everyone. We gather critical information that is hard to access, then make it instantly and seamlessly available to our platform members. Location: Manhattan, New York Hybrid: Three days in the office, subject to change We are looking for a passionate, results-oriented individual to join our team as a Client Success Manager. At CompStak, our mission is to revolutionize the commercial real estate industry by bringing transparency to our clients. Our Client Success team sits at the heart of this mission. The Client Success Manager is a critical customer-facing role which provides daily support, guidance, and growth opportunities to our customers. As a CSM, you will facilitate exceptional experiences and sustained value for CompStak customers by cultivating a relationship as their

Technical Enterprise Client Success Manager - Symmetry

From $400/yr

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that repr

Senior Client Success Manager

From $35/yr

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our te

Client Success Manager

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.As a Client Success Manager, you’ll combine relationship-building skills with deep product knowledge to support our most strategic OEM, insurance, rental, fleet, and various other automotive mobility partners. You’ll work closely with clients operating at scale to ensure HONK’s platform is implemented seamlessly and delivers measurable value across roadside, service, and customer-experience workflows. Partnering cross-functionally with Sales, Product, and Operations, you’ll help drive long-term confidence, adoption, and scalable solutions as we continue to grow our Client Success function.\nKey ResponsibilitiesLead end-to-end onboarding for new clients, ensuring a seamless handoff from Sales through implementation. Coordinate with internal teams, provide training and documentation, and set expectations for ongoing support.Develop and deliver engaging training to help customers confidently use HONK’s platform and services. Includes creating user-friendly documentation, FAQs, and virtual/in-person sessions.Drive account growth by identifying cross-sell and upsell opportunities within your portfolio, aligned to each customer’s operational goals and product fit.Facilitate regular working sessions with client contacts to provide hands-on support, address roadblocks, and share platform best practices.Track and report on essential KPIs, including net revenue, utilization, conversion, and attachment rates. Leverage these data-driven insights to refine client success strategies and continuously elevate the customer experience.Review support case trends and coordinate with Support and Engineering teams to implement scalable, long-term solutions.Conduct strategic account reviews, analyzing implementation performance and offering forward-looking insights to increase platform value.Provide white-glove support during high-stakes customer events (e.g., seasonal surges, major platform updates).Manage escalations with the Engineering team, serving as the customer’s advocate and liaison.Identify and share our most valuable use cases and user stories with our Engineering and Product teams to inform the product roadmap.Qualifications5+ years in Customer Success, Account Management, or Consulting within a SaaS environment; experience in automotive or roadside services is a plus.Proven ability to de-escalate complex customer issues with empathy and urgency.You demonstrate excellent communication skills and are equally comfortable presenting to individual contributor stakeholders and directors, and senior-level decision-makers.Experience with tools such as Zendesk, Asana, or HubSpot is a plus, but not required.Passion for solving complex business problems with tailored, scalable solutions.Experience supporting critical workflows for large enterprise customers.A proactive, consultative, and customer-first mindset with a commitment to long-term relationship building.\n$85,000 - $110,000 a yearThe pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.\nAt HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.Please mention the word SUFFICES and tag RMTA1LjIxNC4xMjcuMTgz when applying to show you read the job post completely (#RMTA1LjIxNC4xMjcuMTgz). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Client Success Manager

...innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. Description Blackline Safety is hiring a Client Success Manager, to join our growing team based out of UAE. This role will be directly...

Technical Client Success Manager

$105,000 - $110,000/yr

...transactions connecting hundreds of millions of customers, and is trusted to do this by the world’... ...We are looking for a Director, Client Success Target total compensation ranges from... ...re seeking a Technical Customer Success Manager to join our team during our most...

Client Success Manager

...Poland and New Zealand, you’ll find yourself in good company here. Meet the Client Success Team Our Client Success team are the experienced LEAP specialists responsible for managing, onboarding, training and retaining clients with LEAP’s Core product as well as...

Client Success Manager

...innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. Description Blackline Safety is hiring a Client Success Manager, to join our growing team based out of UAE. This role will be directly...

Client Success Manager

...Poland and New Zealand, you’ll find yourself in good company here. Meet the Client Success Team Our Client Success team are the experienced LEAP specialists responsible for managing, onboarding, training and retaining clients with LEAP’s Core product as well as...

Technical Client Success Manager

$105,000 - $110,000/yr

...transactions connecting hundreds of millions of customers, and is trusted to do this by the world’... ...We are looking for a Director, Client Success Target total compensation ranges from... ...re seeking a Technical Customer Success Manager to join our team during our most...

Technical Client Success Manager

$105,000 - $110,000/yr

...transactions connecting hundreds of millions of customers, and is trusted to do this by the world’... ...We are looking for a Director, Client Success Target total compensation ranges from... ...re seeking a Technical Customer Success Manager to join our team during our most...

Client Success Manager

...Poland and New Zealand, you’ll find yourself in good company here. Meet the Client Success Team Our Client Success team are the experienced LEAP specialists responsible for managing, onboarding, training and retaining clients with LEAP’s Core product as well as...

Client Success Manager

...innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. Description Blackline Safety is hiring a Client Success Manager, to join our growing team based out of UAE. This role will be directly...

Client Success Manager

Weezevent is the French leader in online ticketing and the European leader in cashless payments. Through all the companies forming up the Weezevent Group, it provides a comprehensive suite of solutions including ticketing, access control, cashless payments, CRM and crowd management, used across a wide variety of events all over the world. From iconic festivals such as Tomorrowland, Lollapalooza, BBK, and Boomtown to major sporting events like the Mexico GP or the Paris 2024 Olympic and Paralympic Games, Weezevent supports events of all sizes and formats. Founded in 2008, Weezevent received the European Fast 500 Innovation Award in 2014 and was included in the French Tech Next40 ranking in both 2024 and 2025. Today, the group employs over 180 people across France, the UK, Spain, Switzerland, Germany, the Netherlands, Belgium, Portugal and Canada, and deploys its solutions at around 1.000 major events each year. Weezevent is looking for a Client Success Manager M/F based in Germany, ideally in Berlin (remote possible). Vos missions At Weezevent, you’ll work in collaboration with event organizers to create flawless experiences. You’ll own projects from the first introductory steps to post-event review, ensuring that your clients succeed and their attendees enjoy every moment. Your role: Lead projects end-to-end as the main contact for event organizers. Deploy, configure and manage Weezevent’s suite including (but not limited to) ticketing, access, and cashless systems Plan, coordinate and manage on-site operations, ensuring team leadership to provide reliable and efficient delivery. Take responsibility for a diverse and demanding client portfolio, ensuring high client satisfaction and long-term retention. Be accountable for the financial management of your scope, including post-event reporting and reviews, client follow-up, as well as advising on improvements and negotiating commercial and operational conditions for future events. What’s in it for you: Experience major international events and festivals firsthand. Develop expertise in event technology, operations, and client relations. Take ownership in a fast-paced, entrepreneurial environment. Join a passionate, international team and grow with the company. Vos compétences We’re looking for a great team member ! You have a positive, open and flexible attitude. You work meticulously with a sense of humour and a problem-solving mindset . You go for 100% customer satisfaction. You know how to get the best out of your crew on-site. Invested and dynamic, you are happy to travel frequently throughout the season to attend events at weekends and on public holidays. You have a good ICT knowledge and are eager to learn more. You are fully proficient in Dutch and English (French or a third language is a plus!) In return for your expertise and commitment, Weezevent offers a challenging and varied job in a dynamic and exciting sector, at the forefront of innovation in the entertainment industry, where you get to build and grow our presence in the global market. Follow us on LinkedIn, Instagram, and find out more about our journey and exciting projects ! All of our positions are open to people with disabilities. Avantages Beginners welcome ! Above all, we are looking for someone who is passionate about signing! Your motivation and your involvement make you operational throughout the sales cycle (from the discovery phase to closing). Your insatiable curiosity allows you to enrich your contacts and your sales. Our work environment combines tech and events, you participate in innovating, ambitious and stimulating projects. In addition, an important variable allows you to acquire stimulating remuneration ! At Weezevent, we love investment, curiosity and humor. Team spirit and sharing of ideas are our fundamentals. We look forward to chatting with you ! All our positions are open to people with disabilities. Find more English Speaking Jobs in Germany on Arbeitnow