Client Success Manager

**Client Success Manager** **WHO YOU ARE** We're looking for someone who: **·** ***Is a natural communicator:*** *You can explain technical concepts in easy\-to\-understand way.* **· Has a customer\-first mindset:** You genuinely enjoy helping clients succeed. **· Is highly organized and detailed\-oriented:** You can manage multiple tasks and clients effectively. **· Is adaptable and eager to learn:** You're excited to grow in a tech\-driven environment. **· Enjoys problem\-solving:** You like troubleshooting issues and finding creative solutions. **ABOUT NEP SERVICES** NEP Services is a technology\-driven company specializing in membership management, CRM solutions, and web application development. We partner with organizations to build custom websites and onboard them onto **Connect Plus\+**, our proprietary membership management application. Our goal is to provide seamless, high\-quality client experiences, ensuring organizations successfully transition into our ecosystem. **Our Ideal Candidate** We are looking for an **Entry\-Level Customer Success Manager** who is eager to learn, highly organized, and passionate about helping clients succeed. This role is perfect for someone who enjoys working with people, problem\-solving, and facilitating smooth onboarding experiences. While **prior industry experience is preferred**, we are open to candidates who demonstrate strong communication skills, adaptability, and a customer\-first mindset. **KEY RESPONSIBILITIES** **Client Onboarding \& Success Management** * Serve as the primary point of contact for clients joining **NEP Services** for website development and onboarding to **Connect Plus\+**. * Guide clients through the **onboarding process**, ensuring they understand and effectively use their custom website and membership management system. * Develop and maintain training resources, FAQs, and user guides to support clients. **Software \& Web Application Support** * Help clients navigate their **custom\-built websites** and **Connect Plus\+** platform. * Assist in troubleshooting technical issues and escalating concerns when necessary. * Collaborate with internal teams to test software features and provide feedback for improvements. **Client Relationship Management** * Build strong relationships with clients, ensuring they feel supported throughout their journey with NEP Services. * Monitor client engagement, adoption, and satisfaction, addressing concerns proactively. * Act as a trusted advisor, providing guidance to clients on best practices. **Task \& Email Management** * Manage client requests and communications using **HubSpot, Monday.com, and task management software**. * Track client interactions, prioritize tasks, and ensure timely responses. * Maintain accurate client records and progress reports. **Process Optimization \& Reporting** * Identify areas for improvement in onboarding and customer success processes. * Provide client insights to leadership and contribute to service enhancements. * Suggest workflow optimizations to improve efficiency **QUALIFICATIONS \& PREFERRED SKILLS** * **Bachelor’s degree preferred**, but not required. * **Industry experience preferred**, but open to motivated candidates eager to learn. * Strong communication and relationship\-building skills. * Ability to **quickly learn new software** and guide clients through onboarding. * Experience or familiarity with **HubSpot, Monday.com, task management, and email tools** is a plus. * Comfortable working in a **fast\-paced, remote environment**. **Our Salary and Benefits:** * Permanent, full\-time position * $20 per hour depending upon experience * Health Insurance * Vision Insurance **WHY JOIN NEP SERVICES?** * **Fully remote role** (Central US \& East Coast preferred). * Be part of a supportive and growth\-oriented team. * Competitive salary and benefits package. * Opportunity for professional growth in a tech\-driven company. If you’re excited to kick\-start your career in customer success and help clients succeed, we’d love to hear from you! \* NEP Services is located in Newport Beach, CA. **However, this position can be remote if candidate meets specific criteria.** **\*\*We will only communicate with nepservices.com emails. Any other email domain is a phishing attempt. Beware and do not communicate with NEPServicesCareers.** Job Type: Full\-time Pay: From $20\.00 per hour Benefits: * 401(k) * Health insurance * Vision insurance Work Location: Remote