Client Success Manager
Client Success Manager WHO YOU ARE We're looking for someone who: · Is a natural communicator: You can explain technical concepts in easy-to-understand way. · Has a customer-first mindset: You genuinely enjoy helping clients succeed. · Is highly organized and detailed-oriented: You can manage multiple tasks and clients effectively. · Is adaptable and eager to learn: You're excited to grow in a tech-driven environment. · Enjoys problem-solving: You like troubleshooting issues and finding creative solutions. ABOUT NEP SERVICES NEP Services is a technology-driven company specializing in membership management, CRM solutions, and web application development. We partner with organizations to build custom websites and onboard them onto Connect Plus+, our proprietary membership management application. Our goal is to provide seamless, high-quality client experiences, ensuring organizations successfully transition into our ecosystem. Our Ideal Candidate We are looking for an Entry-Level Customer Success Manager who is eager to learn, highly organized, and passionate about helping clients succeed. This role is perfect for someone who enjoys working with people, problem-solving, and facilitating smooth onboarding experiences. While prior industry experience is preferred, we are open to candidates who demonstrate strong communication skills, adaptability, and a customer-first mindset. KEY RESPONSIBILITIES Client Onboarding \& Success Management Serve as the primary point of contact for clients joining NEP Services for website development and onboarding to Connect Plus+. Guide clients through the onboarding process, ensuring they understand and effectively use their custom website and membership management system. Develop and maintain training resources, FAQs, and user guides to support clients. Software \& Web Application Support Help clients navigate their custom-built websites and Connect Plus+ platform. Assist in troubleshooting technical issues and escalating concerns when necessary. Collaborate with internal teams to test software features and provide feedback for improvements. Client Relationship Management Build strong relationships with clients, ensuring they feel supported throughout their journey with NEP Services. Monitor client engagement, adoption, and satisfaction, addressing concerns proactively. Act as a trusted advisor, providing guidance to clients on best practices. Task \& Email Management Manage client requests and communications using HubSpot, Monday.com, and task management software. Track client interactions, prioritize tasks, and ensure timely responses. Maintain accurate client records and progress reports. Process Optimization \& Reporting Identify areas for improvement in onboarding and customer success processes. Provide client insights to leadership and contribute to service enhancements. Suggest workflow optimizations to improve efficiency QUALIFICATIONS \& PREFERRED SKILLS Bachelor’s degree preferred, but not required. Industry experience preferred, but open to motivated candidates eager to learn. Strong communication and relationship-building skills. Ability to quickly learn new software and guide clients through onboarding. Experience or familiarity with HubSpot, Monday.com, task management, and email tools is a plus. Comfortable working in a fast-paced, remote environment. Our Salary and Benefits: Permanent, full-time position $20 per hour depending upon experience Health Insurance Vision Insurance WHY JOIN NEP SERVICES? Fully remote role (Central US \& East Coast preferred). Be part of a supportive and growth-oriented team. Competitive salary and benefits package. Opportunity for professional growth in a tech-driven company. If you’re excited to kick-start your career in customer success and help clients succeed, we’d love to hear from you! \ NEP Services is located in Newport Beach, CA. However, this position can be remote if candidate meets specific criteria. \We will only communicate with nepservices.com emails. Any other email domain is a phishing attempt. Beware and do not communicate with NEPServicesCareers. Job Type: Full-time Pay: From $20.00 per hour Benefits: 401(k) Health insurance * Vision insurance Work Location: Remote