Jobs at Intuit

Staff Software Engineer-Front End

Overview We're cultivating a culture that prioritizes innovators, risk-takers, and imaginative thinkers. In pursuit of becoming AI-native, we recognize that fostering a "builder" mindset is essential. This means seeking out those who can seamlessly integrate AI and emerging technologies to efficiently and effectively solve our customers' problems. At Intuit, we hold a global leadership position in financial management solutions. We've been at the forefront of inventing Virtual Platforms and democratizing cloud computing for small businesses and their patrons alike. Our 40 years of expertise have rooted us in the startup mentality, positively disrupting ourselves as we constantly identify cutting-edge technology and design paradigms. Our teams are dynamic, focused on delivering creative solutions with a side of fun. Responsibilities * Create Front End solutions to deliver exceptional customer experiences. * Translate customer insights into mockups, wireframes, and proof-of-concept code * Lead a small team to solve complex programming and design issues * Contribute to project design and architecture and execute on web, mobile, and front end software development * Provides technical direction and guidance to the team by analyzing, evaluating, and prioritizing technical issues/ features, ultimately ensuring that high-quality solutions are delivered * Proactively identify opportunities to enhance software applications with AI technology * Coach and mentor junior engineers on best practices of software engineering, leveraging AI to enhance applications, and building their technical expertise to ensure efficient and effective outcomes * Launch AI integrations in production and evaluate their impact on software performance and user satisfaction, using appropriate metrics Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. Qualifications * BS/MS in computer science or equivalent work experience * 7+ years experience developing web, software, or mobile applications * Experience with JavaScript, Typescript, React, HTML, CSS * Experience in the Software design/architecture process, and the entire Software Development Life Cycle (SDLC) * Experience with web services (consuming or creating) with REST or SOAP * Demonstrated ability to explain complex technical issues to both technical and non-technical audiences * Expertise with unit testing \& Test Driven Development (TDD) * Familiar with the development challenges inherent with highly scalable and available web applications * Experience developing, maintaining, and innovating large scale, consumer facing web or mobile applications * Experience with open source technologies (if no practical work experience w/ Big Data, or cutting edge front-end technology—you’re prototyping and/or researching the up and coming technology and solutions * Proficient in building functional AI models using techniques such as prompting and AutoML * Skilled in monitoring the performance of models in production and making necessary adjustments to ensure optimal performance * Possesses an in-depth understanding of AI integration and can lead the integration process effectively, while coaching junior engineers on how to leverage AI * Ability to work collaboratively with cross-functional teams, including data scientists, product managers, and software engineers Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Bay Area California: $197,000.00 - 266,500.00

Customer Success Manager - Mailchimp

Overview ------------ The Customer Success team is focused on engaging and growing our customers throughout their Intuit Mailchimp journey. Our team uses a consultative approach to guide customers through their lifecycle, surfacing ideas, innovations, integrations, and capabilities supporting our customers' business goals. We share a commitment to delivering the best possible experiences to drive adoption, growth, and customer advocacy. We connect with key influencers and power users to evaluate the strength of our business relationship, dig for pain points, gather and document product feedback, act as product advocates, and relay important communications directly to our customers. We collaborate internally with Customer Care, Product, Marketing, Sales, and Research to provide a connected experience for our customers. We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships with businesses, and help their customers use software to grow their business. Customer Success Managers are the trusted advisors for each of their customers. In working with your customers, you will find that no two of them are the same. You must be able to identify risks to customer satisfaction proactively and collaborate across product and operational lines to pursue solutions and advocate for our customers. You are comfortable with being a trailblazer and driving change across the organization to promote healthy processes that will allow us to better service our customers to create long-term value. Responsibilities Manage customer relationships via a dedicated book or in a pooled management model. Some of your customers will be new, while others may have been using Intuit Mailchimp for several years Be accountable for the retention and growth of your customers Build and foster relationships with key decision makers and stakeholders across multiple customer teams Engage customers in strategy conversations to derive maximum value from their investment in Intuit Mailchimp Define what success means for your customers and produce detailed plans outlining a roadmap to achieve success and share in accountability of their success Monitor customer health and create risk mitigation plans where needed Resolve customer inquiries by aligning customers with the right resources Develop and share best practices with team members to continually improve our processes' quality, effectiveness, and efficiency. Partner with different teams at Intuit Mailchimp to 'solve for the customer', including onboarding, up-sell, and contract. Along the way, you will get to know Intuit Mailchimp's software incredibly well and help your customers fully adopt the platform. Promote the growth of your install base by uncovering, scoping, and qualifying opportunities where customers can use more Intuit Mailchimp products and services to ensure customer retention and growth Understand technical roadblocks and make recommendations on solution implementation and core integrations using Intuit Mailchimp to overcome them Qualifications 3+ years experience in a client-facing/account management role with at least 2 years of managing a dedicated book of business Business savvy with consultative, problem solving, and issue resolution skills Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation Knowledge of Email Marketing or the aptitude to learn it quickly and independently is required Excellent phone, written, and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email. The ability to thrive in a fast-paced environment Experience with SaaS \& marketing automation software is a plus Some travel required (up to 15%) Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Customer Success Manager (Money)

Overview ------------ The QuickBooks Money Customer Success team is focused on engaging, driving value and feature adoption to our highest-value Mid-Market customers throughout their Intuit QuickBooks journey. Our team uses a consultative approach to guide customers through their lifecycle, surfacing ideas, innovations, integrations, and capabilities supporting our customers' business goals. We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions—including payment processing, lending, and cash flow management tools—to run and grow their business. We share a commitment to delivering the best possible experiences to drive adoption, growth, and customer advocacy. Customer Success Managers are the trusted advisors for each of their customers. You will connect with key influencers and power users to evaluate the strength of our business relationship, dig for pain points, gather and document product feedback, and act as a product advocate. We collaborate internally with Sales, Marketing, Product, Support, and other teams to provide a connected experience for our customers. You must be able to identify risks to customer satisfaction proactively and collaborate across product and operational lines to pursue solutions and advocate for our customers. Responsibilities Manage customer relationships via a dedicated book of business model where you’re responsible for the overall success of your customers. Build and foster relationships with key decision makers and stakeholders across multiple customer teams. Engage customers in strategy conversations to derive maximum value from their investment in Intuit QuickBooks Money. Define what success means for your customers and produce detailed plans outlining a roadmap to achieve success and share in accountability of their success. Monitor customer health and create risk mitigation plans where needed. Resolve customer inquiries by aligning customers with the right resources. Develop and share best practices with team members to continually improve our processes' quality, effectiveness, and efficiency. Partner with different teams at Intuit to 'solve for the customer', including onboarding, up-sell, and product, etc. Along the way, you will get to know Intuit QuickBooks Money's software incredibly well and help your customers fully adopt the platform. Promote the growth of your install base by uncovering, scoping, and qualifying opportunities where customers can use more Intuit QuickBooks products and services to ensure customer retention and growth. Understand technical roadblocks and make recommendations on solution implementation and core integrations using Intuit QuickBooks Money to overcome them. Qualifications 3+ years experience in a client-facing/account management role with at least 2 years of managing a dedicated book of business. Business savvy with consultative, problem solving, and issue resolution skills. Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution. Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations. Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations. It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation. Knowledge of financial technology, money movement, payment processing, or spend management technology or the aptitude to learn it quickly and independently is required. Excellent phone, written, and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email. The ability to thrive in a fast-paced environment. Experience with B2B SaaS \& financial software is a huge plus. Some travel required (up to 15%). ### Bonus Points Experience with Salesforce, Gainsight, or other CRM and Customer Success platforms. * Experience managing a book of business for Mid-Market (MM) customers. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Bay Area California $ 137,000.00- 185,500.00 Southern California $ 123,500.00- 167,500.00 Colorado $ 112,000.00 - 151,500.00 Hawaii $ 117,500.00- 159,000.00 Illinois $ 112,000.00 - 151,500.00 Massachusetts $ 117,500.00 - 159,000.00 Maryland $ 112,000.00 - 151,500.00 Minnesota $ 100,500.00- 136,500.00 New Jersey $ 117,500.00 - 159,000.00 New York $ 132,000.00 - 179,000.00 Ohio $ 100,500.00- 136,500.00 Vermont $ 112,000.00 - 151,500.00 Washington $ 117,500.00 - 159,000.00 Washington DC $ 112,000.00 - 151,500.00

Customer Success Manager (Money)

Overview ------------ The QuickBooks Money Customer Success team is focused on engaging, driving value and feature adoption to our highest-value Mid-Market customers throughout their Intuit QuickBooks journey. Our team uses a consultative approach to guide customers through their lifecycle, surfacing ideas, innovations, integrations, and capabilities supporting our customers' business goals. We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions—including payment processing, lending, and cash flow management tools—to run and grow their business. We share a commitment to delivering the best possible experiences to drive adoption, growth, and customer advocacy. Customer Success Managers are the trusted advisors for each of their customers. You will connect with key influencers and power users to evaluate the strength of our business relationship, dig for pain points, gather and document product feedback, and act as a product advocate. We collaborate internally with Sales, Marketing, Product, Support, and other teams to provide a connected experience for our customers. You must be able to identify risks to customer satisfaction proactively and collaborate across product and operational lines to pursue solutions and advocate for our customers. Responsibilities Manage customer relationships via a dedicated book of business model where you’re responsible for the overall success of your customers. Build and foster relationships with key decision makers and stakeholders across multiple customer teams. Engage customers in strategy conversations to derive maximum value from their investment in Intuit QuickBooks Money. Define what success means for your customers and produce detailed plans outlining a roadmap to achieve success and share in accountability of their success. Monitor customer health and create risk mitigation plans where needed. Resolve customer inquiries by aligning customers with the right resources. Develop and share best practices with team members to continually improve our processes' quality, effectiveness, and efficiency. Partner with different teams at Intuit to 'solve for the customer', including onboarding, up-sell, and product, etc. Along the way, you will get to know Intuit QuickBooks Money's software incredibly well and help your customers fully adopt the platform. Promote the growth of your install base by uncovering, scoping, and qualifying opportunities where customers can use more Intuit QuickBooks products and services to ensure customer retention and growth. Understand technical roadblocks and make recommendations on solution implementation and core integrations using Intuit QuickBooks Money to overcome them. Qualifications 3+ years experience in a client-facing/account management role with at least 2 years of managing a dedicated book of business. Business savvy with consultative, problem solving, and issue resolution skills. Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution. Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations. Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations. It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation. Knowledge of financial technology, money movement, payment processing, or spend management technology or the aptitude to learn it quickly and independently is required. Excellent phone, written, and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email. The ability to thrive in a fast-paced environment. Experience with B2B SaaS \& financial software is a huge plus. Some travel required (up to 15%). ### Bonus Points Experience with Salesforce, Gainsight, or other CRM and Customer Success platforms. * Experience managing a book of business for Mid-Market (MM) customers. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Bay Area California $ 137,000.00- 185,500.00 Southern California $ 123,500.00- 167,500.00 Colorado $ 112,000.00 - 151,500.00 Hawaii $ 117,500.00- 159,000.00 Illinois $ 112,000.00 - 151,500.00 Massachusetts $ 117,500.00 - 159,000.00 Maryland $ 112,000.00 - 151,500.00 Minnesota $ 100,500.00- 136,500.00 New Jersey $ 117,500.00 - 159,000.00 New York $ 132,000.00 - 179,000.00 Ohio $ 100,500.00- 136,500.00 Vermont $ 112,000.00 - 151,500.00 Washington $ 117,500.00 - 159,000.00 Washington DC $ 112,000.00 - 151,500.00

Technical Sales Manager

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Product Security Engineer, Purple Team

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Software Engineer - Planning

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Software Engineer - Mapping and Localization

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Senior Software Engineer - Mapping Pipeline

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Software Engineer - Cloud Infrastructure

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Application Engineer - Postsales

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Senior Product Designer, Intuit Design System