Technical Account Manager Jobs

Senior Technical Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager based in Germany. As a Senior Technical Account Manager, you will serve as a strategic advisor to enterprise customers, helping them maximize the value, scalability, and performance of a sophisticated SaaS platform. This role combines technical expertise, customer engagement, and business acumen to drive long-term customer success and platform adoption. You will work closely with senior technical and executive stakeholders, providing guidance on architecture, integrations, operational best practices, and platform optimization. Collaborating across product, engineering, support, and customer-facing teams, you will play a critical role in managing complex customer environments and mitigating technical risks. This is an opportunity to influence customer strategy, contribute to product evolution, and thrive in a remote-first, international environment with meaningful ownership and impact. Accountabilities * Act as the primary strategic technical advisor for enterprise and strategic customers, supporting their long-term success following platform implementation. * Build and maintain strong relationships with technical, business, and executive stakeholders, including engineering leaders, architects, product teams, digital leaders, and senior decision-makers. * Develop a deep understanding of customer environments, integrations, data flows, configurations, business processes, and platform usage. * Lead technical discussions focused on scalability, architecture, governance, operational maturity, platform performance, and future roadmap alignment. * Identify technical risks, dependencies, adoption gaps, and optimization opportunities while providing proactive recommendations and mitigation strategies. * Translate complex technical concepts, trade-offs, and platform capabilities into clear and actionable guidance for both technical and non-technical audiences. * Coordinate closely with Customer Success, Engineering, Product, Support, Professional Services, and Implementation teams to ensure successful customer outcomes. * Support customers through platform upgrades, new feature adoption, technical reviews, and release-related initiatives. * Represent the organization in strategic customer meetings, executive reviews, technical workshops, escalations, and governance discussions. * Capture customer feedback, recurring challenges, and technical insights to help influence product improvements and strategic decisions. * Create and maintain technical documentation, best-practice materials, playbooks, and customer-facing resources. * Drive process improvements, automation initiatives, and scalable technical account management practices. * Leverage AI-powered tools to enhance productivity, reporting, documentation, analysis, and customer communications. * Travel as required to support customer workshops, Executive Business Reviews, strategic planning sessions, and technical training engagements. Requirements * Proven experience in a senior customer-facing technical role within a B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar. * Demonstrated success building trusted relationships with senior technical stakeholders, including CTOs, Engineering Leaders, Architects, Product Leaders, and executive decision-makers. * Strong ability to balance technical depth with strategic customer engagement and executive-level communication. * Experience supporting enterprise customers in complex, multi-stakeholder environments and acting as a trusted advisor throughout the customer lifecycle. * Strong understanding of SaaS products, live production environments, software development processes, release management, incident handling, and escalation management. * Hands-on experience with APIs, integrations, data flows, web technologies, technical configurations, and system architecture concepts. * Excellent communication, stakeholder management, presentation, and relationship-building skills. * Strong analytical, problem-solving, and organizational abilities with a structured and pragmatic approach. * Ability to identify risks, dependencies, and opportunities within complex customer ecosystems and drive solutions to completion. * Experience collaborating effectively with Product, Engineering, Support, Customer Success, and Implementation teams. * Familiarity with project and issue management tools such as Jira. * Experience using AI tools to improve workflows, reporting, automation, documentation, analysis, or customer operations. * Demonstrated experience building or implementing AI-enabled projects, workflows, or automations with measurable impact. * Comfortable working in a remote, international, and fast-paced environment. * Willingness and ability to travel regularly for customer-facing engagements across Europe and North America. * Fluent English communication skills. Preferred Qualifications * Experience with loyalty technology, CRM, MarTech, customer engagement platforms, e-commerce technologies, or digital marketing ecosystems. * Knowledge of loyalty program concepts including rewards, points, tiers, segmentation, personalization, and omnichannel engagement. * Experience with RESTful APIs, SDKs, webhooks, authentication methods, JavaScript frameworks, and data integration solutions. * Understanding of database technologies, including SQL and NoSQL concepts. * Experience with e-commerce platforms such as Shopify, Magento, or similar solutions. * Familiarity with CRM and marketing automation platforms such as Salesforce, Braze, Bloomreach, Emarsys, or equivalent tools. * Experience leading technical workshops, solution reviews, architecture discussions, or Executive Business Reviews. * Background in customer success, professional services, solutions engineering, implementation consulting, or related disciplines. * Experience improving technical account management frameworks, documentation, dashboards, automation, or operational processes. Benefits * Competitive compensation package. * Comprehensive health insurance coverage. * Remote-first work environment with flexible working arrangements. * Flexible working hours that support work-life balance. * Strong career development and advancement opportunities. * International and multicultural team environment. * Collaborative and entrepreneurial company culture. * High-impact role with significant ownership and visibility. * Ongoing learning and professional growth opportunities. * Company retreats, team gatherings, and opportunities for in-person collaboration. * Supportive team environment focused on innovation, knowledge sharing, and success. * Inclusive workplace that values diversity, creativity, and individual contributions. How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Technical Account Manager

From $365/yr

Company Overview Bridgehead IT, a rapidly growing technology firm dedicated to helping organizations leverage technology to achieve their business goals. Through strategic partnerships with industry leaders, we deliver innovative solutions, exceptional service, and measurable outcomes for our clients. As we continue to grow, we are seeking an experienced Technical Account Manager (TAM) to serve as a trusted advisor and technology leader for a portfolio of Mid-Market, and Major Accounts. Role Overview This is not a traditional account management role. We are looking for a technical professional who has real-world experience supporting, administering, and troubleshooting business technology environments and is ready to leverage that experience in a strategic, client-facing role. As a Technical Account Manager, you will act as the primary technology advisor, relationship manager, and Virtual CIO for your assigned clients. You will help organizations align technology with business objectives, identify risks and opportunities, improve operational efficiency, and ensure clients receive exceptional service from Bridgehead IT. Success in this role requires a unique combination of technical expertise, customer service excellence, business acumen, and relationship-building skills. If you enjoy solving business problems through technology, building trusted client relationships, and making a meaningful impact on client success, this role is for you. What You'll Own \& Drive Client Relationship Management \& Strategic Leadership Serve as the primary point of contact and trusted technology advisor for a portfolio of SMB and Major Accounts. Responsibilities include: * Building and maintaining strong relationships with business owners, executives, and operational stakeholders * Conducting regular client meetings, strategic planning sessions, and Quarterly Business Reviews (QBRs) * Understanding each client's business goals, operational challenges, and technology requirements * Developing and maintaining strategic technology roadmaps * Acting as the client's advocate within Bridgehead IT * Driving client satisfaction, retention, and long-term partnership growth Technical Leadership \& Virtual CIO Responsibilities Provide strategic guidance and leadership across each client's technology environment. Responsibilities include: * Reviewing infrastructure, cloud platforms, cybersecurity posture, and operational maturity * Identifying risks, technology gaps, and opportunities for improvement * Providing recommendations related to networking, Microsoft 365, security, compliance, business continuity, and IT best practices * Helping clients prioritize technology investments based on business impact and risk * Collaborating with engineering and service teams to ensure technical solutions align with client objectives * Remaining current on emerging technologies and industry trends Client Success Ensure clients consistently receive exceptional service and support. Responsibilities include: * Monitoring account health, service trends, and client satisfaction * Reviewing recurring support issues and identifying root causes * Coordinating with Service Delivery, Projects, Security, and Engineering teams to drive successful outcomes * Managing escalations and ensuring timely communication during critical events * Maintaining accountability for follow-through on client commitments and strategic initiatives * Championing a white-glove client experience across all engagements Business Development Help clients maximize the value of their technology investments. Responsibilities include: * Identifying opportunities for infrastructure modernization, cybersecurity improvements, cloud adoption, and process optimization * Collaborating with Solutions Architects and Sales teams to develop recommendations * Presenting business-focused technology solutions that align with client goals * Supporting proposal development and strategic planning initiatives * Helping clients understand the business value and ROI of technology investments Required Experience \& Qualifications Technical Experience This role requires hands-on technical experience. Candidates must possess a strong understanding of how modern business technology environments operate and have previous experience working in a technical support, systems administration, engineering, or IT management role. Preferred areas of expertise include: * Microsoft 365 administration and cloud technologies * Windows Server environments * Networking fundamentals including firewalls, switching, wireless, VPNs, and VLANs * Cybersecurity best practices and risk management * Backup and disaster recovery solutions * Endpoint management and modern workplace technologies * IT infrastructure and business application support Professional Experience * 5+ years of experience in IT support, systems administration, engineering, technical consulting, IT management, or Technical Account Management * Experience supporting multiple clients or business units simultaneously * Proven ability to translate technical concepts into business-focused discussions * Experience leading client meetings and presenting recommendations to business decision-makers * Strong project coordination and service management skills The ideal candidate genuinely enjoys working with people and building long-term relationships. You should be: * Customer-service focused and passionate about helping clients succeed * Comfortable communicating with both technical and non-technical audiences * Able to build trust and credibility with executives and frontline users alike * Organized, proactive, and highly accountable * Skilled at balancing competing priorities while managing multiple client relationships Why Join Bridgehead IT? * Serve as a trusted advisor for a diverse portfolio of SMB and Major Accounts * Influence technology strategy and business outcomes * Work alongside highly skilled engineers, architects, and technology leaders * Gain exposure to a wide range of industries and technologies * Enjoy a high-impact role with significant visibility and growth opportunities * Be part of a team that values ownership, innovation, accountability, and exceptional client service At Bridgehead IT, we believe technology should drive business success. If you're passionate about both technology and people, we'd love to hear from you. Disclaimer: The duties and responsibilities described in this job description are not a comprehensive list and additional tasks may be assigned to the employee from time to time. This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employees will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Senior Technical Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager based in Germany. As a Senior Technical Account Manager, you will serve as a strategic advisor to enterprise customers, helping them maximize the value, scalability, and performance of a sophisticated SaaS platform. This role combines technical expertise, customer engagement, and business acumen to drive long-term customer success and platform adoption. You will work closely with senior technical and executive stakeholders, providing guidance on architecture, integrations, operational best practices, and platform optimization. Collaborating across product, engineering, support, and customer-facing teams, you will play a critical role in managing complex customer environments and mitigating technical risks. This is an opportunity to influence customer strategy, contribute to product evolution, and thrive in a remote-first, international environment with meaningful ownership and impact. Accountabilities * Act as the primary strategic technical advisor for enterprise and strategic customers, supporting their long-term success following platform implementation. * Build and maintain strong relationships with technical, business, and executive stakeholders, including engineering leaders, architects, product teams, digital leaders, and senior decision-makers. * Develop a deep understanding of customer environments, integrations, data flows, configurations, business processes, and platform usage. * Lead technical discussions focused on scalability, architecture, governance, operational maturity, platform performance, and future roadmap alignment. * Identify technical risks, dependencies, adoption gaps, and optimization opportunities while providing proactive recommendations and mitigation strategies. * Translate complex technical concepts, trade-offs, and platform capabilities into clear and actionable guidance for both technical and non-technical audiences. * Coordinate closely with Customer Success, Engineering, Product, Support, Professional Services, and Implementation teams to ensure successful customer outcomes. * Support customers through platform upgrades, new feature adoption, technical reviews, and release-related initiatives. * Represent the organization in strategic customer meetings, executive reviews, technical workshops, escalations, and governance discussions. * Capture customer feedback, recurring challenges, and technical insights to help influence product improvements and strategic decisions. * Create and maintain technical documentation, best-practice materials, playbooks, and customer-facing resources. * Drive process improvements, automation initiatives, and scalable technical account management practices. * Leverage AI-powered tools to enhance productivity, reporting, documentation, analysis, and customer communications. * Travel as required to support customer workshops, Executive Business Reviews, strategic planning sessions, and technical training engagements. Requirements * Proven experience in a senior customer-facing technical role within a B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar. * Demonstrated success building trusted relationships with senior technical stakeholders, including CTOs, Engineering Leaders, Architects, Product Leaders, and executive decision-makers. * Strong ability to balance technical depth with strategic customer engagement and executive-level communication. * Experience supporting enterprise customers in complex, multi-stakeholder environments and acting as a trusted advisor throughout the customer lifecycle. * Strong understanding of SaaS products, live production environments, software development processes, release management, incident handling, and escalation management. * Hands-on experience with APIs, integrations, data flows, web technologies, technical configurations, and system architecture concepts. * Excellent communication, stakeholder management, presentation, and relationship-building skills. * Strong analytical, problem-solving, and organizational abilities with a structured and pragmatic approach. * Ability to identify risks, dependencies, and opportunities within complex customer ecosystems and drive solutions to completion. * Experience collaborating effectively with Product, Engineering, Support, Customer Success, and Implementation teams. * Familiarity with project and issue management tools such as Jira. * Experience using AI tools to improve workflows, reporting, automation, documentation, analysis, or customer operations. * Demonstrated experience building or implementing AI-enabled projects, workflows, or automations with measurable impact. * Comfortable working in a remote, international, and fast-paced environment. * Willingness and ability to travel regularly for customer-facing engagements across Europe and North America. * Fluent English communication skills. Preferred Qualifications * Experience with loyalty technology, CRM, MarTech, customer engagement platforms, e-commerce technologies, or digital marketing ecosystems. * Knowledge of loyalty program concepts including rewards, points, tiers, segmentation, personalization, and omnichannel engagement. * Experience with RESTful APIs, SDKs, webhooks, authentication methods, JavaScript frameworks, and data integration solutions. * Understanding of database technologies, including SQL and NoSQL concepts. * Experience with e-commerce platforms such as Shopify, Magento, or similar solutions. * Familiarity with CRM and marketing automation platforms such as Salesforce, Braze, Bloomreach, Emarsys, or equivalent tools. * Experience leading technical workshops, solution reviews, architecture discussions, or Executive Business Reviews. * Background in customer success, professional services, solutions engineering, implementation consulting, or related disciplines. * Experience improving technical account management frameworks, documentation, dashboards, automation, or operational processes. Benefits * Competitive compensation package. * Comprehensive health insurance coverage. * Remote-first work environment with flexible working arrangements. * Flexible working hours that support work-life balance. * Strong career development and advancement opportunities. * International and multicultural team environment. * Collaborative and entrepreneurial company culture. * High-impact role with significant ownership and visibility. * Ongoing learning and professional growth opportunities. * Company retreats, team gatherings, and opportunities for in-person collaboration. * Supportive team environment focused on innovation, knowledge sharing, and success. * Inclusive workplace that values diversity, creativity, and individual contributions. How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Technical Account Manager (Data Centre Operations)

We are looking for a hybrid leader to bridge the gap between technical execution and client success. Unlike traditional relationship managers, you will serve as a technically proficient single point of contact who truly understands hardware, power, and cooling. You will own the full project lifecycle from onboarding and scoping to managing complex hardware deployments and remote-hands operations. Your mission is to ensure that no technical requirement is "lost in translation" between the client and our engineering teams, providing a seamless, high-touch experience that drives account growth and operational excellence. Core Qualifications Experience: 3+ years in datacenter operations, infrastructure management, or technical account management. Technical Proficiency: Hands-on experience with server hardware, structured cabling, and power/cooling systems. Tooling: Expert-level familiarity with ITSM platforms (Jira, ServiceNow, or Zendesk). Leadership: Proven ability to manage a technical team, conduct 1:1s, and handle resource planning. Business Acumen: Experience managing project budgets, vendor RMAs, and Statement of Work (SOW) drafting. Preferred Skills Background in Managed Services (MSP), Colocation, or Cloud Infrastructure. Familiarity with DCIM tools, asset management, and network fundamentals (VLANs, Cross-connects). Certifications: PMP, ITIL Foundation, CompTIA Server+, or CDCP. Find Jobs in Germany on Arbeitnow

Technical Account Manager

From $365/yr

Overview We are seeking a highly skilled and proactive Technical Account Manager to serve as a vital link between our technical teams and clients. The ideal candidate will possess a deep understanding of computer networking, cloud platforms, and virtualization technologies, combined with excellent communication and project management skills. As a Technical Account Manager, you will be responsible for ensuring client success by providing technical guidance, managing complex projects, and delivering tailored solutions that meet their evolving needs. This role offers an exciting opportunity to work at the forefront of innovative technology solutions in a dynamic environment. Educatio nBachelor's degree in \Management Information Systems (MIS), Information Technology, Computer Science, Business Technology, or a related field\* required * .Equivalent combination of education and relevant IT industry experience may be considered . Preferred Certificatio ns\ \CompTIA A+\ (preferre d)\ \CompTIA Network+\ (preferre d)\ \CompTIA Security+\ (preferre d)\ Additional certifications such as Microsoft, Fortinet, Ubiquiti, ITIL, or project management certifications are a plu s. Experie * nce2–5 years of experience in IT support, systems administration, managed services, technical account management, or a related technology ro * le.Experience working directly with business clients and translating technical concepts into business-focused recommendatio * ns.Familiarity with Microsoft 365, cloud services, cybersecurity best practices, networking, and endpoint manageme nt. Core Competen * ciesStrong customer service and relationship management ski * lls.Excellent verbal and written communication abilit * ies.Ability to conduct business reviews, technology planning sessions, and strategic discussions with clie * nts.Strong organizational skills with the ability to manage multiple client relationships simultaneou * sly.Ability to identify technology risks, opportunities, and improvement initiatives for clie * nts.Experience with PSA/ticketing systems and IT documentation platforms is prefer red. Additional Desired S * killsUnderstanding of managed IT services, cybersecurity frameworks, cloud technologies, and modern workplace solut * ions.Ability to collaborate with engineering, help desk, project management, and leadership t * eams.Demonstrated problem-solving skills and a proactive approach to client suc cess. Ideal Candidate P * rofileRecent graduate or early-career professional with an MIS or related technology degree and foundational IT certifications, looking to grow into a client-facing technology advisory * role.Passion for technology, business process improvement, and helping clients achieve their business objectives through strategic use of IT.

Technical Account Manager (Data Centre Operations)

We are looking for a hybrid leader to bridge the gap between technical execution and client success. Unlike traditional relationship managers, you will serve as a technically proficient single point of contact who truly understands hardware, power, and cooling. You will own the full project lifecycle from onboarding and scoping to managing complex hardware deployments and remote-hands operations. Your mission is to ensure that no technical requirement is "lost in translation" between the client and our engineering teams, providing a seamless, high-touch experience that drives account growth and operational excellence. Core Qualifications Experience: 3+ years in datacenter operations, infrastructure management, or technical account management. Technical Proficiency: Hands-on experience with server hardware, structured cabling, and power/cooling systems. Tooling: Expert-level familiarity with ITSM platforms (Jira, ServiceNow, or Zendesk). Leadership: Proven ability to manage a technical team, conduct 1:1s, and handle resource planning. Business Acumen: Experience managing project budgets, vendor RMAs, and Statement of Work (SOW) drafting. Preferred Skills Background in Managed Services (MSP), Colocation, or Cloud Infrastructure. Familiarity with DCIM tools, asset management, and network fundamentals (VLANs, Cross-connects). Certifications: PMP, ITIL Foundation, CompTIA Server+, or CDCP. Find Jobs in Germany on Arbeitnow

Senior Technical Account Manager, Named Okta Strategic Accounts

Get to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not lookin

Senior Technical Account Manager

Get to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not lookin

Senior Security Technical Account Manager

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers i

National Tax Technical Manager- Accounting Methods

$91,220 - $172,950/yr

Overview ============ Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: ==================== Responsibilities: Serve as a trusted tax professional for the firm by proactively developing internal and external working relationships and responding timely to team member inquiries Manage delivery of projects and provide coaching and development to others in support of tax practice initiatives Collaborate with individuals at all levels within the firm to identify opportunities and to develop tools/resources that help us better serve our clients Seek opportunities for process improvements and helps others to effectively manage change Identify and mitigate tax practice risk by ensuring compliance with professional standards and employing best practices Evaluate implications of tax law changes, including regulatory or administrative guidance, and provide recommendations to tax leadership as needed Collaborate with the Learning \& Development team to facilitate the development and delivery of training to tax professionals Research and write tax memoranda and summarize complex issues for internal alerts and external marketing articles Participate in internal and external activities to attain visibility and recognition within area of specialization Qualifications: Bachelor’s degree or equivalent experience required, emphasis in accounting or related field preferred; advanced degree in taxation highly desired Minimum of 5 years tax professional experience required; experience in public accounting preferred CPA required Familiarity with research software and comfortable working with the Internal Revenue Code, Treasury regulations, and other tax authorities Ability to work with a high degree of autonomy in ambiguous circumstances Self-directed professional with strong interpersonal skills Strong organizational skills, able to effectively prioritize assignments and competing deadlines in a fast-paced environment Strong verbal and written communication, including the ability to articulate complex issues to others and effectively present to large or small groups Advanced knowledge of technical taxation, including the ability to research tax positions This position has option for rotational. For California, Colorado, New York and Washington: The compensation range for this role is $91,220 to $172,950. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Technical Accounting & Advisory Manager

Job Information Date Opened 01/28/2026 Job Type Full time Work Experience 5+ years Industry Accounting Salary $92,000-125,000 City Rochester State/Province New York Country United States Zip/Postal Code 14604 ### Job Description Technical Accounting and Advisory Manager We are seeking an experienced Technical Accounting professional to join our growing Accounting and Advisory team. As a key member of our team, you'll work with clients across a range of industries, helping them solve a variety of accounting problems. This role is project oriented and will contribute to technical accounting research, complex accounting projects, M\&A support and financial statement preparation. The ideal candidate brings a strong background in large company financial reporting and analysis, technical accounting and internal controls, and thrives in a high-growth environment. What you will do Lead the research, interpretation, and application of complex technical accounting guidance for clients related to new business initiatives and non-routine or judgmental transactions; develop, document, and communicate accounting conclusions and recommendations. Serve as a trusted accounting advisor to clients by leading the implementation and reporting of complex transactions, including debt modifications, revenue recognition, business combinations, and lease accounting. Direct and review the preparation of client financial statements and related disclosures in accordance with generally accepted accounting principles, including both public and private company clients. Manage clients audit readiness efforts, including preparation of supporting schedules, coordinating audit timelines, and serving as the primary point of contact for external auditors. Lead client engagements related to the adoption of new accounting standards, including assessing impact, developing implementation plans, and advising on accounting policies and procedures. Key liaison for client engagements, coordinating directly with client finance teams and internal partners Collaborate cross-functionally with Audit, Tax, and other Advisory practices to deliver integrated solutions and identify additional client service opportunities. Support clients with various accounting projects, including implementing reconciliations and procedures. Assist with quality of earnings and other due diligence activities. Analyze financial forecasts, historical earnings, assets and liabilities of target client. Identify and understand trends, ratios and indicators. Perform special projects and ad-hoc consulting engagements based on client needs. ### Requirements Must Haves 6+ years of experience in accounting, including relevant experience in technical accounting/reporting, with an ideal mix of public accounting firm and private/publicly traded companies. Bachelor’s degree or higher in accounting, finance, or other relevant or related field or equivalent experience, CPA is highly preferred. Strong knowledge of GAAP and other relevant accounting standards. Strong analytical and problem-solving skills with keen attention to details. Proven ability to manage multiple priorities and meet deadlines in a fast-paced and data-driven environment. Excellent communication and interpersonal skills, with the ability to effectively interact with all levels of the organization. High energy and enthusiasm, with a strong commitment to exceeding client expectations. Flexibility and openness to work on a variety of assignments, industries, and roles. Ability to learn quickly, make an immediate impact, and provide value-added service to our clients. Firm Overview: Insero is a New York-based accounting and business advisory practice focused on the manufacturing and distribution, construction and real estate, professional services and non-profit sectors. Our practice serves private clients as well. One of our core values is that we are Passionate about People. We don’t just talk about our values, we live them. That’s why we’ve consistently been recognized as the best place to work! The Insero Way – Our culture is guided by our core values and motivates result-orientated associates. Our values form the foundation of our daily practices. We believe great teams are built on shared values: Be Passionate about People, Deliver Excellence, Grow to New Heights, and Go Further Together. If these speak to you, we encourage you to apply! Ranked the #1 Best Company to Work For in New York in the Medium Companies category (State, NYS-SHRM and Best Companies Group) 2025 \& 2024, ranked #3 in 2023 and again #1 in 2022. Best Accounting Firms to Work For (National, Accounting Today and Best Companies Group) 2012-2025 #1 Best Accounting Firm and Most Innovative Workplace, Reader Rankings (Local, Rochester Business Journal) 2025 and 2024, consistently ranked since joining in 2018. ### Benefits Benefits: We offer competitive salaries, an outstanding paid time off program (5 weeks), 16 paid holidays, remote/hybrid work flexibly, 401(k) plan with firm contributions, tuition reimbursement program, 100% employer paid parking, Mgmt. bonus program, a variety of different medical plan options along with opt-out dollars if you do not need medical coverage. In addition, we offer tremendous growth and development opportunities to assist with both your personal and professional goals. Pay: In the spirit of pay transparency, we are excited to share that the base pay range for this position is $92,000 - $125,000 annually. Please keep in mind that this range is base pay only and does not consider other components that make up the total rewards package for the position such as eligibility to receive discretionary spot bonus incentives. This range is a reasonable estimate of the current salary range for this position. Actual compensation is influenced by a variety of factors, including but not limited to skills, experience, qualifications, and/or education and geographic location. It is not typical for a candidate to be hired at or near the top of the range for their role and compensation decisions are dependent on the capabilities and experience of the candidate. Incentives, if any, depend on various factors, including, without limitation, individual and firm performance. Insero is proud to be an Equal Opportunity Employer

Technical Accounting Manager

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their

Technical Accounting Manager - External Reporting and Technical Accounting

$144,700 - $199,000/yr

GAQ426R195 We are seeking an experienced Technical Accounting Manager to join our External Reporting and Technical Accounting team. As a key member of our team, you will play a critical role in the full-cycle close process, including researching accounting and SEC topics, preparing accounting position memos, supporting M&A transactions, and drafting financial statements. You will collaborate with cross-functional teams, such as FP&A, Accounting Operations, Legal, and Tax. <

Senior Manager, Technical Accounting

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking to hire a qualified and experienced Senior Manager, Technical Accounting, to its Accounting team. This is a crucial role that will serve as a key technical accounting expert in a fast paced, public company environment. This role will support the Director, Technical Accounting, and work cross functionally

Technical Accounting and SEC Reporting Manager

Location This role is on-site. Candidates must be based within a 50-mile commuting distance of the Toronto, Ontario office (240 Richmond St W, Toronto, ON) and able to commute to the office on a daily basis, 4 days/week. About the Role We’re seeking an exceptional Technical Accounting and SEC Reporting Manager to join our Accounting & Finance team. This role will be a significant contributor to the vis

Technical Account Manager (London, United Kingdom)

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration,

Technical Account Manager

United States - Remote Customer Success/Full time/Remote We are looking for a Technical Account Manager (TAM) to join our Guidewire Customer Success \& Alliances (CSA) organization. The Technical Account Manager will be a remote role in the US and will report to one of our Directors in the Technical Account Management group. We are Guidewire Software, and we're perhaps the best company to work for that you've never heard of. We are proud to be voted a “Top 3” employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We serve the second-largest financial services industry in the world (after banking), worth $2 trillion USD. We build the core applications that companies use to sell insurance policies, settle claims, and bill their customers. We also have a portfolio of products serving the innovative needs of our customers in areas such as data management, digital online portals, and predictive analytics. We serve customers all over the world, helping them handle billions of dollars of business. This is a lucrative and underserved market, and we have grown rapidly through a combination of quality products, excellent service, innovative technology, and a passionate belief in our core values of rationality, collegiality \& integrity. Job Description We’re looking for an experienced resource that can build and maintain strong relationships with our cloud customers, engaging during the customer’s cloud implementation and continuing forward during the path to Production and eventual deployment which commences ongoing production operations. At Guidewire, our TAMs engage throughout the entire customer lifecycle. At the start of a program, we focus on onboarding and technical enablement for key platform features, and partner with customers in the management of the customer’s operational experience with GWCP. As the implementation phase winds down, our TAMs focus on the “path to production” and enabling customers for success in the post-production phase of a customer’s journey. In this capacity they serve as a primary liaison between the customer team and the internal Guidewire organizations to ensure all parties understand and meet their obligations necessary to be successful running the Guidewire Cloud service. In this role you will be an advocate for our customers, while simultaneously advocating the benefits of the service and operating model that defines our cloud service offerings. On a day-to-day basis, you may be involved in areas such as technical feature education and enablement, service management, SLA/SLO management, escalation and incident engagement, cloud infrastructure guidance and optimization, product update planning and execution, and “DevOps” tasks such as build and release management. No matter what task you face on a given day, you will collaborate closely with an impressive team of peers whose primary goal is our customer’s success. We particularly value demonstrated leadership capability and presence, experience working in a Subscription software-as-a-service model, project management experience, excellent organization skills, and negotiation skills. Responsibilities: We live by our core principles of integrity, rationality, and collegiality. Your first responsibility is always to adhere to these principles in everything that you do. This is a customer facing role and a priority is placed on exceptional customer service skills including but not limited to professional communication capability, timely response procedures, and understanding the sense of urgency that is characteristic of enterprise production systems. Understand all aspects of our production operating model(s), and work directly with our customers to ensure they understand and are prepared to successfully operate in our SaaS service-based subscription model. Utilize a foundational knowledge of Guidewire core products and our Cloud Platform(s) to communicate with and enable customers on important technical features. Advocate for the importance of our Cloud standards, and ensure customers understand our recommendations and are executing on those recommendations to optimize their Guidewire solutions. Work with our Cloud Program Management function to ensure our cloud programs are adhering to our defined methodologies and best practices. Once live in Production, take a leadership role alongside the customer and any implementation parties in stabilizing the Guidewire ecosystem and ensuring the customer is prepared to operate within the defined production operations model. Help to define and implement strategies to optimize our operational engagement model for Cloud customers. Assist customers with the incident management process, including escalations and clarifications, ticket hygiene, and sharing of information between Guidewire teams and customer teams when cross-collaboration is required. Provide data and insights on production operational tasks such as SLA management, Guidewire Credit optimization and usage, incident management performance, scheduled maintenance, and comprehension of official technical standards and directives as communicated by Guidewire. Assist customers with the Cloud Update process to ensure they remain compliant with our release standards. Challenge and identify ways to continuously improve our internal service management capabilities by understanding our customers’ unique needs. Ability to clearly communicate functional and technical concepts while working in a remote/distributed environment. Desired Skills/Experience: Preference will be given to candidates that have 4+ years of experience in one or more of the following settings: Work as a Technical Account Manager in a SaaS provider or cloud-based software company Work as a Customer Success Manager across various business settings Work as a Customer Support representative in a technical environment which included working with hardware or software solutions Work within a Customer Support organization focused on SaaS production support/operations Preference will be given to candidates that have 2+ years of applied project experience with Guidewire applications (PolicyCenter, ClaimCenter, BillingCenter, Digital xEngage, Data Management, InsuranceNow) Comfort being in a dynamic role that may not be the same “day to day” Strong command of the English language with excellent communication and interpersonal skills Applied project management experience Demonstrated problem solving skills performed in a time-sensitive environment Proven experience influencing customer behavior and building relationships, both with technical resources and those in business or management roles Ability to quickly triage customer issues and prioritize tasks (i.e., differentiate between production issues and development issues) Experience working with a SaaS “software as a service” offering and understanding key differences versus on-premise software solutions Experience with customer and support systems such as Salesforce, Jira, Google Enterprise, Confluence, and Slack Amazon Web Services (AWS) Practitioner Certification is desired Applied “DevOps” experience is nice to have Requirements: This is a hybrid position that will require travel to a customer location not to exceed 25% travel Bachelors’ Degree (B.S., B.A.) or equivalent from a higher education institution Authorized to work in the United States The US base salary range for this full-time position is $116,000 - $174,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance. Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days. Interested in this position? About Guidewire Guidewire is the platform P\&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R\&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Technical Account Manager

Powering the world’s payments ecosystem ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments. Job Purpose: We are seeking a highly collaborative and technically adept Technical Account Manager to join our Help24 team as part of our premium "White Glove" Engagement Services. This role serves as a dedicated advocate for our most strategic clients, ensuring they receive proactive, high-quality support tailored to their business needs. As a Level 3 escalation point and key component of our global "shift left" strategy, you will bridge the gap between Product, Engineering, Development, and frontline support teams while empowering analysts to resolve complex issues efficiently. Operating within our integrated White Glove service model alongside Customer Success Managers, Program/Project Managers, and dedicated HELP24 analysts, you will deliver exceptional service that serves as an extension of our clients' teams, committed to their success and invested in delivering the premium experience that defines the ACI partnership. Essential Functions and Responsibilities White Glove Client Advocacy: Serve as a dedicated advocate for premium clients, ensuring proactive, high-quality support tailored to specific business needs Collaborate with Customer Success Managers, Program/Project Managers, and dedicated analysts to operate as a cohesive unit Participate in client-specific Microsoft Teams channels including CSM, PM, H24, SE, BA, and other stakeholders Facilitate seamless product launches, continuous improvements, and rapid issue resolution through advanced tools and expertise Product \& Tooling Liaison: Partner with Product Managers to define and prioritize internal tooling and data access needs Translate analyst workflows and technical requirements into actionable product specifications Advocate for support team needs in product planning and roadmap discussions Embed support requirements throughout the product lifecycle to drive efficiency and mitigate risk Engineering \& Development Collaboration: Work closely with Engineering and Development teams to clarify and resolve client processing issues Assist in debugging, reproducing, and documenting complex issues Validate fixes and enhancements before deployment to ensure H24 support readiness Align business objectives and validate support readiness through cross-functional collaboration Global Cross-Functional Support: Collaborate with Help24 teams across geographies to share knowledge and align best practices Support the "shift left" initiative by identifying opportunities to upskill analysts, improve efficiency, and reduce ticket escalations Lead knowledge transfer sessions and contribute to training materials Enable scalable support for complex products through proactive escalation management and mentorship Level 3 Escalation \& Mentorship: Serve as a senior escalation point for complex or ambiguous client issues Mentor junior analysts and provide guidance on advanced troubleshooting techniques Contribute to internal documentation and knowledge base development Accelerate issue resolution and ensure consistent delivery of premium service levels Value Delivered to White Glove Clients: Reduced Downtime: Faster issue resolution through dedicated expertise and proactive support Consistency: Deep familiarity with client environments eliminates need for re-explanation with each interaction Confidence: Access to experienced professionals who understand financial services and technology complexities Strategic Insights: Proactive identification of optimization opportunities based on client support history Peace of Mind: Premium service enabling clients to focus on core business while ACI handles technical needs. Qualifications (Education, Experience, Knowledge, Skills, and Abilities) 5+ years in a technical support, product operations, or senior analyst role within financial services Strong understanding of client processing systems, data flows, and support tooling Demonstrated experience in client-facing roles with premium service delivery expectations Experience working cross-functionally with Product, Engineering, Customer Success, and global teams Proven proficiency in querying systems (e.g., SQL, internal tools) Excellent communication, documentation, and collaboration skills for executive-level interactions Demonstrated experience mentoring or leading peers in complex technical environments Preferred Qualifications (Education, Experience, Competencies) Experience with premium client service models or white glove support programs Familiarity with ticketing systems (e.g., Zendesk, Jira) and collaborative platforms (Microsoft Teams) Experience with log analysis tools or observability platforms Background in SaaS, fintech, or enterprise software environments Experience working with distributed teams across time zones Knowledge of payments processing, financial services regulations, or compliance frameworks Competencies: 1. Premium Client Service Excellence: • Deep understanding of premium service delivery and white glove client expectations • Ability to serve as an extension of client teams with strategic mindset 2. Operational Strategy \& Execution: Ability to design, implement, and refine operational strategies that enhance premium service delivery Skilled in aligning support operations with client success goals and business objectives 3. Strategic Stakeholder Collaboration: Executive-level communication skills for interaction with Customer Success Managers and client leadership Ability to serve as strategic liaison between clients and internal teams to ensure alignment and satisfaction 4. Advanced Analytical \& Problem-Solving Skills: Proficient in analyzing complex client environments and operational data to proactively identify improvements Ability to translate technical complexity into strategic insights for clients 5. Technical Proficiency \& Innovation: Advanced proficiency with customer service platforms, CRMs, and collaborative tools Ability to leverage technology and automation to enhance premium client experience 6. Program \& Change Management Leadership: Knowledge of process improvement methodologies and change management in premium service environments Experience leading strategic initiatives that drive client satisfaction and operational excellence. Work Environment: • Remote position with global collaboration across time zones • Client-focused environment requiring premium service delivery standards • Collaborative team structure with integrated stakeholder approach Physical demands: Extensive computer and communication system usage (8+ hours daily) Regular video conferencing and client communication requirements If there is a triage for the client(s) that you are responsible for you may be requested to participate in the triage regardless of the time of day Traveling to the client site may be an option as the relationship requires Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future. I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment. Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #18299) ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally. #LI-LF1 ACI Worldwide is a global leader in mission-critical, real-time payments software . Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments , power omni-commerce payments , present and process bill payments , and manage fraud and risk . We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.

Manager 1, Technical Account Management - Denver

$146,000 - $213,000/yr

We are Datadog’s in-house technical leaders. The Technical Account Management team drives Datadog’s continued global growth by ensuring our customers realize long-term value from our platform through successful adoption, expansion, and partnership. As a Manager 1 in Technical Account Management, you will lead and develop high-performing technical teams while influencing strategy, execution, and outcomes across customers, internal partners, and the broader organization. <p

Technical Account Manager

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet prope

Technical Account Manager, Network Services

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet prope

Technical Account Manager, Network Services

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet prope

Technical Account Manager

United States - Remote Customer Success/Full time/Remote We are looking for a Technical Account Manager (TAM) to join our Guidewire Customer Success \& Alliances (CSA) organization. The Technical Account Manager will be a remote role in the US and will report to one of our Directors in the Technical Account Management group. We are Guidewire Software, and we're perhaps the best company to work for that you've never heard of. We are proud to be voted a “Top 3” employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We serve the second-largest financial services industry in the world (after banking), worth $2 trillion USD. We build the core applications that companies use to sell insurance policies, settle claims, and bill their customers. We also have a portfolio of products serving the innovative needs of our customers in areas such as data management, digital online portals, and predictive analytics. We serve customers all over the world, helping them handle billions of dollars of business. This is a lucrative and underserved market, and we have grown rapidly through a combination of quality products, excellent service, innovative technology, and a passionate belief in our core values of rationality, collegiality \& integrity. Job Description We’re looking for an experienced resource that can build and maintain strong relationships with our cloud customers, engaging during the customer’s cloud implementation and continuing forward during the path to Production and eventual deployment which commences ongoing production operations. At Guidewire, our TAMs engage throughout the entire customer lifecycle. At the start of a program, we focus on onboarding and technical enablement for key platform features, and partner with customers in the management of the customer’s operational experience with GWCP. As the implementation phase winds down, our TAMs focus on the “path to production” and enabling customers for success in the post-production phase of a customer’s journey. In this capacity they serve as a primary liaison between the customer team and the internal Guidewire organizations to ensure all parties understand and meet their obligations necessary to be successful running the Guidewire Cloud service. In this role you will be an advocate for our customers, while simultaneously advocating the benefits of the service and operating model that defines our cloud service offerings. On a day-to-day basis, you may be involved in areas such as technical feature education and enablement, service management, SLA/SLO management, escalation and incident engagement, cloud infrastructure guidance and optimization, product update planning and execution, and “DevOps” tasks such as build and release management. No matter what task you face on a given day, you will collaborate closely with an impressive team of peers whose primary goal is our customer’s success. We particularly value demonstrated leadership capability and presence, experience working in a Subscription software-as-a-service model, project management experience, excellent organization skills, and negotiation skills. Responsibilities: We live by our core principles of integrity, rationality, and collegiality. Your first responsibility is always to adhere to these principles in everything that you do. This is a customer facing role and a priority is placed on exceptional customer service skills including but not limited to professional communication capability, timely response procedures, and understanding the sense of urgency that is characteristic of enterprise production systems. Understand all aspects of our production operating model(s), and work directly with our customers to ensure they understand and are prepared to successfully operate in our SaaS service-based subscription model. Utilize a foundational knowledge of Guidewire core products and our Cloud Platform(s) to communicate with and enable customers on important technical features. Advocate for the importance of our Cloud standards, and ensure customers understand our recommendations and are executing on those recommendations to optimize their Guidewire solutions. Work with our Cloud Program Management function to ensure our cloud programs are adhering to our defined methodologies and best practices. Once live in Production, take a leadership role alongside the customer and any implementation parties in stabilizing the Guidewire ecosystem and ensuring the customer is prepared to operate within the defined production operations model. Help to define and implement strategies to optimize our operational engagement model for Cloud customers. Assist customers with the incident management process, including escalations and clarifications, ticket hygiene, and sharing of information between Guidewire teams and customer teams when cross-collaboration is required. Provide data and insights on production operational tasks such as SLA management, Guidewire Credit optimization and usage, incident management performance, scheduled maintenance, and comprehension of official technical standards and directives as communicated by Guidewire. Assist customers with the Cloud Update process to ensure they remain compliant with our release standards. Challenge and identify ways to continuously improve our internal service management capabilities by understanding our customers’ unique needs. Ability to clearly communicate functional and technical concepts while working in a remote/distributed environment. Desired Skills/Experience: Preference will be given to candidates that have 4+ years of experience in one or more of the following settings: Work as a Technical Account Manager in a SaaS provider or cloud-based software company Work as a Customer Success Manager across various business settings Work as a Customer Support representative in a technical environment which included working with hardware or software solutions Work within a Customer Support organization focused on SaaS production support/operations Preference will be given to candidates that have 2+ years of applied project experience with Guidewire applications (PolicyCenter, ClaimCenter, BillingCenter, Digital xEngage, Data Management, InsuranceNow) Comfort being in a dynamic role that may not be the same “day to day” Strong command of the English language with excellent communication and interpersonal skills Applied project management experience Demonstrated problem solving skills performed in a time-sensitive environment Proven experience influencing customer behavior and building relationships, both with technical resources and those in business or management roles Ability to quickly triage customer issues and prioritize tasks (i.e., differentiate between production issues and development issues) Experience working with a SaaS “software as a service” offering and understanding key differences versus on-premise software solutions Experience with customer and support systems such as Salesforce, Jira, Google Enterprise, Confluence, and Slack Amazon Web Services (AWS) Practitioner Certification is desired Applied “DevOps” experience is nice to have Requirements: This is a hybrid position that will require travel to a customer location not to exceed 25% travel Bachelors’ Degree (B.S., B.A.) or equivalent from a higher education institution Authorized to work in the United States The US base salary range for this full-time position is $116,000 - $174,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance. Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days. Interested in this position? About Guidewire Guidewire is the platform P\&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R\&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Technical Account Manager

Powering the world’s payments ecosystem ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments. Job Purpose: We are seeking a highly collaborative and technically adept Technical Account Manager to join our Help24 team as part of our premium "White Glove" Engagement Services. This role serves as a dedicated advocate for our most strategic clients, ensuring they receive proactive, high-quality support tailored to their business needs. As a Level 3 escalation point and key component of our global "shift left" strategy, you will bridge the gap between Product, Engineering, Development, and frontline support teams while empowering analysts to resolve complex issues efficiently. Operating within our integrated White Glove service model alongside Customer Success Managers, Program/Project Managers, and dedicated HELP24 analysts, you will deliver exceptional service that serves as an extension of our clients' teams, committed to their success and invested in delivering the premium experience that defines the ACI partnership. Essential Functions and Responsibilities White Glove Client Advocacy: Serve as a dedicated advocate for premium clients, ensuring proactive, high-quality support tailored to specific business needs Collaborate with Customer Success Managers, Program/Project Managers, and dedicated analysts to operate as a cohesive unit Participate in client-specific Microsoft Teams channels including CSM, PM, H24, SE, BA, and other stakeholders Facilitate seamless product launches, continuous improvements, and rapid issue resolution through advanced tools and expertise Product \& Tooling Liaison: Partner with Product Managers to define and prioritize internal tooling and data access needs Translate analyst workflows and technical requirements into actionable product specifications Advocate for support team needs in product planning and roadmap discussions Embed support requirements throughout the product lifecycle to drive efficiency and mitigate risk Engineering \& Development Collaboration: Work closely with Engineering and Development teams to clarify and resolve client processing issues Assist in debugging, reproducing, and documenting complex issues Validate fixes and enhancements before deployment to ensure H24 support readiness Align business objectives and validate support readiness through cross-functional collaboration Global Cross-Functional Support: Collaborate with Help24 teams across geographies to share knowledge and align best practices Support the "shift left" initiative by identifying opportunities to upskill analysts, improve efficiency, and reduce ticket escalations Lead knowledge transfer sessions and contribute to training materials Enable scalable support for complex products through proactive escalation management and mentorship Level 3 Escalation \& Mentorship: Serve as a senior escalation point for complex or ambiguous client issues Mentor junior analysts and provide guidance on advanced troubleshooting techniques Contribute to internal documentation and knowledge base development Accelerate issue resolution and ensure consistent delivery of premium service levels Value Delivered to White Glove Clients: Reduced Downtime: Faster issue resolution through dedicated expertise and proactive support Consistency: Deep familiarity with client environments eliminates need for re-explanation with each interaction Confidence: Access to experienced professionals who understand financial services and technology complexities Strategic Insights: Proactive identification of optimization opportunities based on client support history Peace of Mind: Premium service enabling clients to focus on core business while ACI handles technical needs. Qualifications (Education, Experience, Knowledge, Skills, and Abilities) 5+ years in a technical support, product operations, or senior analyst role within financial services Strong understanding of client processing systems, data flows, and support tooling Demonstrated experience in client-facing roles with premium service delivery expectations Experience working cross-functionally with Product, Engineering, Customer Success, and global teams Proven proficiency in querying systems (e.g., SQL, internal tools) Excellent communication, documentation, and collaboration skills for executive-level interactions Demonstrated experience mentoring or leading peers in complex technical environments Preferred Qualifications (Education, Experience, Competencies) Experience with premium client service models or white glove support programs Familiarity with ticketing systems (e.g., Zendesk, Jira) and collaborative platforms (Microsoft Teams) Experience with log analysis tools or observability platforms Background in SaaS, fintech, or enterprise software environments Experience working with distributed teams across time zones Knowledge of payments processing, financial services regulations, or compliance frameworks Competencies: 1. Premium Client Service Excellence: • Deep understanding of premium service delivery and white glove client expectations • Ability to serve as an extension of client teams with strategic mindset 2. Operational Strategy \& Execution: Ability to design, implement, and refine operational strategies that enhance premium service delivery Skilled in aligning support operations with client success goals and business objectives 3. Strategic Stakeholder Collaboration: Executive-level communication skills for interaction with Customer Success Managers and client leadership Ability to serve as strategic liaison between clients and internal teams to ensure alignment and satisfaction 4. Advanced Analytical \& Problem-Solving Skills: Proficient in analyzing complex client environments and operational data to proactively identify improvements Ability to translate technical complexity into strategic insights for clients 5. Technical Proficiency \& Innovation: Advanced proficiency with customer service platforms, CRMs, and collaborative tools Ability to leverage technology and automation to enhance premium client experience 6. Program \& Change Management Leadership: Knowledge of process improvement methodologies and change management in premium service environments Experience leading strategic initiatives that drive client satisfaction and operational excellence. Work Environment: • Remote position with global collaboration across time zones • Client-focused environment requiring premium service delivery standards • Collaborative team structure with integrated stakeholder approach Physical demands: Extensive computer and communication system usage (8+ hours daily) Regular video conferencing and client communication requirements If there is a triage for the client(s) that you are responsible for you may be requested to participate in the triage regardless of the time of day Traveling to the client site may be an option as the relationship requires Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future. I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment. Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #18299) ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally. #LI-LF1 ACI Worldwide is a global leader in mission-critical, real-time payments software . Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments , power omni-commerce payments , present and process bill payments , and manage fraud and risk . We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.

Technical Account Manager

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet prope

Technical Accounting Manager II

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their

Technical Accounting Manager

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their

Technical Accounting and SEC Reporting Manager

Location This role is on-site. Candidates must be based within a 50-mile commuting distance of the Toronto, Ontario office (240 Richmond St W, Toronto, ON) and able to commute to the office on a daily basis, 4 days/week. About the Role We’re seeking an exceptional Technical Accounting and SEC Reporting Manager to join our Accounting & Finance team. This role will be a significant contributor to the vis

Technical Account Manager Analyst II

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of cryp

Senior Technical Account Manager

Overview About the Role This is an excellent opportunity for a highly motivated individual to join Cyberhaven at an early stage as we build our backline escalation function. You are passionate about technology, naturally curious, and driven to exceed customer expectations. As a true problem solver, you take personal ownership of resolving issues or, when necessary, escalate and collaborate with some of the world’s most talented software engineers. You will develop expertise in Cyberhaven’s reimagined DLP and Insider Threat platform, gaining a deep technical understanding of its inner workings and learning how our customers use it to mitigate data loss threats across their organization. You must feel comfortable communicating with Security, IT, and customer operations teams, as well as the Cyberhaven development teams. Technical depth, a strong client focus, and experience with SaaS-based security products and endpoint agents (e.g., Windows, macOS, and Linux) are required. As a Senior T

Technical Account Manager

Location type All On-site Hybrid Remote Germany All Australia Austria EU - Remote France Germany Netherlands Spain Tokyo - Remote United Kingdom United States Sales – Technical Account Management All Info Tech - Digital Transformation Information Technology R&D Developers Sales Support Technical Account Management Other teams Various Departments Work type All Full-Time Full-Time Remote Sales Technical Account Management Apply Technical Account Manager (EU Remote) Remote — Full-Time Remote United Kingdom / Spain / Germany

Technical Account Manager

Location type All On-site Hybrid Remote Germany All Australia Austria EU - Remote France Germany Netherlands Spain Tokyo - Remote United Kingdom United States Sales – Technical Account Management All Info Tech - Digital Transformation Information Technology R&D Developers Sales Support Technical Account Management Other teams Various Departments Work type All Full-Time Full-Time Remote Sales Technical Account Management Apply Technical Account Manager (EU Remote) Remote — Full-Time Remote United Kingdom / Spain / Germany

Senior Technical Account Manager

Overview About the Role This is an excellent opportunity for a highly motivated individual to join Cyberhaven at an early stage as we build our backline escalation function. You are passionate about technology, naturally curious, and driven to exceed customer expectations. As a true problem solver, you take personal ownership of resolving issues or, when necessary, escalate and collaborate with some of the world’s most talented software engineers. You will develop expertise in Cyberhaven’s reimagined DLP and Insider Threat platform, gaining a deep technical understanding of its inner workings and learning how our customers use it to mitigate data loss threats across their organization. You must feel comfortable communicating with Security, IT, and customer operations teams, as well as the Cyberhaven development teams. Technical depth, a strong client focus, and experience with SaaS-based security products and endpoint agents (e.g., Windows, macOS, and Linux) are required. As a Senior T

Technical Account Manager

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as commi

Software Technical Account Manager II

Software Technical Account Manager II Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assig

Technical Accounting Manager - External Reporting and Technical Accounting

From $426/yr

GAQ426R195 We are seeking an experienced Technical Accounting Manager to join our External Reporting and Technical Accounting team. As a key member of our team, you will play a critical role in the full-cycle close process, including researching accounting and SEC topics, preparing accounting position memos, supporting M&A transactions, and drafting financial statements. You will collaborate with cross-functional teams, such as FP&A, Accounting Operations, Legal, and Tax. <

Staff, Technical Account Manager (italian speaker)

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedica

Technical Account Manager, German or Polish Speaking

From $400/yr

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented op

Technical Account Manager, Spanish Speaking - Madrid or Dublin

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented op

Technical Accounting and SEC Reporting Manager

Location This role is on-site. Candidates must be based within a 50-mile commuting distance of the Toronto, Ontario office (240 Richmond St W, Toronto, ON) and able to commute to the office on a daily basis, 4 days/week. About the Role We’re seeking an exceptional Technical Accounting and SEC Reporting Manager to join our Accounting & Finance team. This role will be a significant contributor to the vis

Technical Account Manager, Network Services

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet prope

Technical Account Manager, German

From $400/yr

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented op

Senior Manager, Technical Revenue Accounting

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedica

Technical Account Manager Analyst II

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of cryp

Senior Technical Account Manager

Overview About the Role This is an excellent opportunity for a highly motivated individual to join Cyberhaven at an early stage as we build our backline escalation function. You are passionate about technology, naturally curious, and driven to exceed customer expectations. As a true problem solver, you take personal ownership of resolving issues or, when necessary, escalate and collaborate with some of the world’s most talented software engineers. You will develop expertise in Cyberhaven’s reimagined DLP and Insider Threat platform, gaining a deep technical understanding of its inner workings and learning how our customers use it to mitigate data loss threats across their organization. You must feel comfortable communicating with Security, IT, and customer operations teams, as well as the Cyberhaven development teams. Technical depth, a strong client focus, and experience with SaaS-based security products and endpoint agents (e.g., Windows, macOS, and Linux) are required. As a Senior T

Manager, Technical Accounting

$97,000 - $130,000/yr

The Technical Accounting Manager oversees compliance with U.S. GAAP, leads technical accounting teams, and manages financial reporting, complex transactions, and internal controls while mentoring staff and engaging with senior leadership for strategic insights. At Wipfli, people count. At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity. Job Summary: The Manager, Technical Accounting oversees complex accounting matters, ensures strict adherence to U.S. GAAP across the organization, and leads the technical accounting team to support accurate and compliant financial reporting. This role serves as a strategic partner to senior leadership, auditors,

Technical Account Manager 2 - German or Spanish speaking

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor

Technical Account Manager 3 - Sao Paulo

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard

Senior Technical Account Manager, Okta Strategic Customers

Get to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not lookin

Technical Account Manager, Spanish Speaking

From $400/yr

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented op