Technical Account Manager

**Overview** We are seeking a highly skilled and proactive Technical Account Manager to serve as a vital link between our technical teams and clients. The ideal candidate will possess a deep understanding of computer networking, cloud platforms, and virtualization technologies, combined with excellent communication and project management skills. As a Technical Account Manager, you will be responsible for ensuring client success by providing technical guidance, managing complex projects, and delivering tailored solutions that meet their evolving needs. This role offers an exciting opportunity to work at the forefront of innovative technology solutions in a dynamic environment. Educatio * nBachelor's degree in \*\*Management Information Systems (MIS), Information Technology, Computer Science, Business Technology, or a related field\*\* required * .Equivalent combination of education and relevant IT industry experience may be considered . Preferred Certificatio * ns\* \*\*CompTIA A\+\*\* (preferre * d)\* \*\*CompTIA Network\+\*\* (preferre * d)\* \*\*CompTIA Security\+\*\* (preferre * d)\* Additional certifications such as Microsoft, Fortinet, Ubiquiti, ITIL, or project management certifications are a plu s. Experie * nce2–5 years of experience in IT support, systems administration, managed services, technical account management, or a related technology ro * le.Experience working directly with business clients and translating technical concepts into business\-focused recommendatio * ns.Familiarity with Microsoft 365, cloud services, cybersecurity best practices, networking, and endpoint manageme nt. Core Competen * ciesStrong customer service and relationship management ski * lls.Excellent verbal and written communication abilit * ies.Ability to conduct business reviews, technology planning sessions, and strategic discussions with clie * nts.Strong organizational skills with the ability to manage multiple client relationships simultaneou * sly.Ability to identify technology risks, opportunities, and improvement initiatives for clie * nts.Experience with PSA/ticketing systems and IT documentation platforms is prefer red. Additional Desired S * killsUnderstanding of managed IT services, cybersecurity frameworks, cloud technologies, and modern workplace solut * ions.Ability to collaborate with engineering, help desk, project management, and leadership t * eams.Demonstrated problem\-solving skills and a proactive approach to client suc cess. Ideal Candidate P * rofileRecent graduate or early\-career professional with an MIS or related technology degree and foundational IT certifications, looking to grow into a client\-facing technology advisory * role.Passion for technology, business process improvement, and helping clients achieve their business objectives through strategic use of IT.