Remote Customer Success Manager Jobs

Sr. Customer Success Manager (Remote)

NOTE: This is a 100% remote role with travel required to visit customers. Ideal candidates will be located in MST or PST. Who We Are: At QA, we believe the future belongs to organizations that learn fast, build real capability, and apply new skills at speed and scale. QA is a global leader in technology and digital skills development, trusted by more than 4,000 organizations and over one million learners worldwide. As the largest tech training provider in the UK and a rapidly expanding force in the U.S., we offer a full suite of scalable learning solutions—from digital, on‑demand content to immersive instructor‑led training (ILT). Our programs span cloud, data, AI, cybersecurity, software, e‑commerce, digital marketing, and the broader commercial skills today’s enterprises need to compete. Backed by CVC Capital Partners, QA combines the stability of a long‑established global business with the agility and energy of a high‑growth U.S. team. With 4,500 employees worldwide and 80 employees across the United States, we bring both global scale and a startup‑like pace as we build our U.S. presence. This is a chance to be part of something big, with room to make immediate impact. Learn more at QA.com. Role Overview: You will be the main owner of strategic client accounts responsible for developing strong multi-threaded relationships, platform adoption \& learning content consumption, customer satisfaction, revenue retention, and growth via expansion leads and advocacy initiatives. You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs. You should be able to define and communicate clients’ digital skills gaps and training goals and act as an expert in the digital landscape and be able to talk to clients with authority around the training that we provide. You will also need to demonstrate that you can lead on program design to ensure high engagement rates of our products and content, to drive value and success. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. The Sr. CSM will embed themselves in the client organization as a trusted/strategic advisor, deepening relationships with program owners, sponsors, advocates, and key subject matter experts to achieve success goals and prove ROI. Key Responsibilities: Client Onboarding \& Training: Facilitate effective onboarding and training for new users. Customer Success Strategy: Develop and deploy customer success strategies tailored to client needs. Understand customers’ business value drivers and success criteria to develop account plans that achieve mutual success. Learning Strategy: Define and communicate clients’ digital skills gaps and training goals and act as an expert in the technical \& digital landscape and be able to talk to clients with authority around the training that we provide. Set up curricula in partnership with the Go-to-Market Consultancy Team. Relationship Management: Embed yourself as a strategic advisor, build rapport and understand needs for all key stakeholders up and across all relevant functions. Leads Business Reviews and regular meetings to drive success and measurable outcomes that prove ROI. Platform Adoption: Drive license activation and high engagement with our product and content. Value Management: Proactively manage and demonstrate value for our clients through data-driven storytelling and consultative selling. Revenue Retention \& Renewals: Manage revenue retention and ensure high net and gross retention rates. Growth Strategy: Partner with Account Executives to identify and pursue expansion opportunities. Financial Management: Understand and navigate enterprise dynamics, budgeting cycles, procurement processes, forecast revenue attainment, and have a gap plan to address potential revenue churn. Key Performance Indicators: Gross Retention Rate (GRR) Net Retention Rate (NRR) Customer Success Qualified Leads (CSQL) Customer Retention Adoption Metrics Satisfaction \& ROI Impact Ideal Candidate Profile: Experience: Proven track record in onboarding, driving user adoption, developing mutual success plans, managing revenue retention and renewals. Experience with expansion leads and partnering on growth strategies. Skills: Strong in proactive value management, consultative selling, and creating business cases for executives, renewal negotiations, and qualifying expansion lead opportunities. Has gravitas, poise, passion and an executive presence when engaging with senior leaders. Knowledge: Foundational familiarity with Cloud Platform, Cyber Security, IT Service Management, Dev Ops, E-Commerce to engage with Technology, Product and Marketing functional leaders about learning goals. Curiosity \& Learning: Demonstrable proof of recent learning (e.g., vendor certification, university course). Analytical with a data-driven mindset. Background: We’re looking for individuals who may bring any combination of the following: Preferred experience in the EdTech space, such as Udemy, Coursera or Pluralsight. Experience managing customer relationships in IT, Product, Engineering, Marketing, and/or Learning \& Development functions. Experience from top tech companies like Amazon, Microsoft, or Google (or their partners). SaaS providers such as Rackspace, VMware/Broadcom, or Digital Ocean. SaaS companies in the EdTech space, such as Udemy or Pluralsight. Consulting firms like Big 5, either as a past customer, or if you worked for them, particularly in software development, DevOps, or solution architecture. Managed services experience with a media/marketing agency. Why Join Us? Be part of a growing team in a startup-like environment within a larger established company. Work on the cutting edge of tech-enabled learning and development solutions. Collaborate with Fortune 500 clients and drive real business outcomes. You’re excited to make an impact on people and business transformation. Compensation 70% base /30% variable. Variable tiered payout based on revenue retention target achievement. CSMs generate expansion leads (CSQLs), receiving % of expansion deal value (uncapped). Travel Visit customers monthly. Employee Benefits 4 weeks of vacation per year, that goes up to 5 weeks after 2 years 5 sick days 2 volunteer days 3 professional development days 12 US holidays 3% match on the 401k, that goes up to 4% after two years, no vest Medical, dental and vision through Cigna and Guardian - basic plans paid by the company for the employee, there is an employee contribution if premium plan is chosen and/or family members added FSAs, HSA (with one medical plan), supplemental insurances $30/month cell phone reimbursement $200 equipment stipend every two years Pre-tax commuter benefits to those based out of NYC office Diversity \& Inclusion We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neuro-diversity, education, or any other basis prohibited by applicable law.

Customer Success Manager (Remote: FIN/SWE/NOR/UK) - Fixed-term

Please note, this is a fixed-term position until 6/2027. APPLICATION DEADLINE: This opportunity will be removed based on applicant volume; we encourage you to apply soon if interested Who we are: M-Files is redefining document management with a Context-First approach that eliminates operational friction and gives business and IT leaders a performance advantage. By capturing the knowledge and relationships surrounding documents, M-Files transforms static files into a connected ecosystem that fuels AI, automation, and better decision-making. To learn more about us we encourage you to visit our company page. Customer Success Manager (Remote – Finland, Sweden, Norway, Germany, UK, or France) At M-Files, we help our customers succeed by ensuring they get measurable value from our intelligent information management solutions. As a Customer Success Manager (CSM), you’ll play a key role in driving that success by owning and growing a portfolio of customer relationships across the Nordics. You’ll work closely with decision-makers and stakeholders within your customer organizations, expanding your network and influence while ensuring that M-Files technology delivers tangible business outcomes. Your mission is to help customers achieve their goals with M-Files, maximize adoption, and ensure an exceptional experience across our products and services. You’ll collaborate cross-functionally with teams across M-Files and act as the voice of the customer internally, bringing feedback, insights, and opportunities back into our organization. In the early stages of a customer’s journey, you’ll partner with our Services team to ensure smooth onboarding and successful user adoption. Key success metrics: Customer growth and retention (Gross Retention) Expansion through upsell and cross-sell opportunities Customer satisfaction and advocacy Requirements What We’re Looking For Minimum 3 - 5 years of proven experience in Customer Success Management Fluency in Finnish and English (spoken and written) is required Demonstrated success in managing and growing customer accounts, including upsell and cross-sell Experience working with customers in the Nordics is required A proactive, analytical, and strategic approach to managing your customer portfolio Strong communication, negotiation, and relationship-building skills Experience with IT system implementations is a plus Swedish or German language skills are considered an asset; Finnish is not mandatory Ability to work independently in a remote role within one of our operating countries: Finland, Sweden, Norway, Germany, UK, or France (relocation is not offered) Benefits Why M-Files? We are a global company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will have the opportunity to shape the future of knowledge work automation while growing your expertise in a collaborative and supportive environment. Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey. What We Offer: A fixed-term position until June 2027 (parental leave substitution) International team of top performers Inclusive and dynamic culture (virtual and in-person) Opportunity to contribute to our success and growth globally Flexible work/life balance Competitive compensation and benefits package Does this sound exciting to you? Applications are considered on a rolling basis and the position will be filled as soon as the right individual comes along. Please send us your application together with your CV and salary request as soon as possible, but no later than February 28th, 2026. Please note, that the position may close early based on applicant volume. Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails. Join M-Files and help industry leaders transform the way they manage information and drive business success!

Customer Success Manager, Nursing Health Education (Remote)

Regional Manager, Customer Success EMEA (Remote)

About You You’re an experienced people manager with a passion for technology, customers, and building high-performing teams. You have a proven track record of hiring, developing, and retaining Customer Success Managers, and you naturally think in terms of scalable systems, clear processes, and measurable outcomes. You’re comfortable balancing strategic thinking with hands-on execution. You know how to prioritise effectively, triage complex problems, and focus your team on the work that drives the greatest customer impact. You’ve spent significant time working directly with customers in technical, enterprise environments and have experience leading teams in Customer Success, Technical Account Management, or Solutions Consulting. What motivates you most is seeing customers successfully adopt a product, realise clear business value, and become long-term partners. You’re curious by nature and enjoy working closely with engineers, product managers, data scientists, and other technical experts to continuously deepen your understanding and improve the customer experience. About the Position As Regional Manager, Customer Success (EMEA) at Constructor, you will be responsible for leading and scaling a high-performing Customer Success team across the EMEA region. Your team will help customers increase revenue by improving search and product discovery experiences across their websites and mobile apps through successful integration and ongoing optimisation of Constructor’s platform. You will play a critical role in driving customer outcomes, retention, and expansion in the region, while acting as a key conduit between customers and internal teams. About Us Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so. Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and with customers across many countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco. We're a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things. Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today. ### Your responsibilities will include: Leading, coaching, and developing a team of Customer Success Managers across EMEA Ensuring customers successfully go live and continue to see measurable value from Constructor’s product Driving high standards of customer experience, adoption, and engagement across the region Implementing and iterating on scalable processes and best practices to support team growth while improving service quality Building and maintaining strong executive relationships within customer organisations Reinforcing Constructor’s value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to Customer Success Acting as an escalation point for complex customer challenges and leading from the front when hands-on customer engagement is required Enabling your team to navigate complex enterprise stakeholder environments, manage competing priorities, and align customers around shared goals Helping shape clear internal and external narratives around customer needs, priorities, and success criteria Partnering closely with Product and Engineering to prioritise customer-impacting work and manage engineering requests effectively Continuously identifying opportunities to improve onboarding, integrations, and ongoing optimisation to drive stronger customer outcomes About the Team We’re a passionate, global, remote-first team who love tackling complex problems and making our customers’ and colleagues’ lives better. We value empathy, openness, curiosity, continuous improvement, and being driven by metrics that matter. We believe that empowering people to make thoughtful decisions leads to exceptional results. Requirements Requirements Several years of experience working directly with customers and large, complex organisations in a technical environment Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams Experience supporting enterprise customers and navigating multi-stakeholder organisations Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders Excellent communication, coaching, and interpersonal skills Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes Strong influencing skills and the ability to motivate both your team and cross-functional partners A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment Genuine enjoyment of working with customers and solving new problems Bonus: Fluency in multiple languages Ability to work EMEA hours Benefits Leave Package Work From Home Training \& Development Stock Option Plan * Paid Time Off

Technical Customer Success Manager, UK (remote)

Customer Success Manager, Nursing Health Education (Remote)

Enterprise Customer Success Manager, Nursing Health Education (Remote)

Remote Customer Success Manager

Customer Success Manager (Remote: FIN/SWE/NOR/UK) - Fixed-term

Please note, this is a fixed-term position until 6/2027. APPLICATION DEADLINE: This opportunity will be removed based on applicant volume; we encourage you to apply soon if interested Who we are: M-Files is redefining document management with a Context-First approach that eliminates operational friction and gives business and IT leaders a performance advantage. By capturing the knowledge and relationships surrounding documents, M-Files transforms static files into a connected ecosystem that fuels AI, automation, and better decision-making. To learn more about us we encourage you to visit our company page. Customer Success Manager (Remote – Finland, Sweden, Norway, Germany, UK, or France) At M-Files, we help our customers succeed by ensuring they get measurable value from our intelligent information management solutions. As a Customer Success Manager (CSM), you’ll play a key role in driving that success by owning and growing a portfolio of customer relationships across the Nordics. You’ll work closely with decision-makers and stakeholders within your customer organizations, expanding your network and influence while ensuring that M-Files technology delivers tangible business outcomes. Your mission is to help customers achieve their goals with M-Files, maximize adoption, and ensure an exceptional experience across our products and services. You’ll collaborate cross-functionally with teams across M-Files and act as the voice of the customer internally, bringing feedback, insights, and opportunities back into our organization. In the early stages of a customer’s journey, you’ll partner with our Services team to ensure smooth onboarding and successful user adoption. Key success metrics: Customer growth and retention (Gross Retention) Expansion through upsell and cross-sell opportunities Customer satisfaction and advocacy Requirements What We’re Looking For Minimum 3 - 5 years of proven experience in Customer Success Management Fluency in Finnish and English (spoken and written) is required Demonstrated success in managing and growing customer accounts, including upsell and cross-sell Experience working with customers in the Nordics is required A proactive, analytical, and strategic approach to managing your customer portfolio Strong communication, negotiation, and relationship-building skills Experience with IT system implementations is a plus Swedish or German language skills are considered an asset; Finnish is not mandatory Ability to work independently in a remote role within one of our operating countries: Finland, Sweden, Norway, Germany, UK, or France (relocation is not offered) Benefits Why M-Files? We are a global company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will have the opportunity to shape the future of knowledge work automation while growing your expertise in a collaborative and supportive environment. Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey. What We Offer: A fixed-term position until June 2027 (parental leave substitution) International team of top performers Inclusive and dynamic culture (virtual and in-person) Opportunity to contribute to our success and growth globally Flexible work/life balance Competitive compensation and benefits package Does this sound exciting to you? Applications are considered on a rolling basis and the position will be filled as soon as the right individual comes along. Please send us your application together with your CV and salary request as soon as possible, but no later than February 28th, 2026. Please note, that the position may close early based on applicant volume. Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails. Join M-Files and help industry leaders transform the way they manage information and drive business success!

Remote Customer Success Manager

$55,140 - $66,405/yr

\ Ignite your passion for customer success by joining our dynamic team as a Remote Customer Success Manager! In this pivotal role, you will be the driving force behind building strong, lasting relationships with our clients, ensuring they achieve their goals using our innovative SaaS (Software as a Service) solutions. Your energetic approach will empower customers to maximize value, foster loyalty, and unlock new growth opportunities. This fully remote position offers the chance to work with diverse industries, including financial services, marketing, and technology, all while delivering exceptional service that makes a real impact. \ Develop and nurture strategic relationships with clients to understand their business needs and objectives. Onboard new customers seamlessly by guiding them through setup processes and providing comprehensive training on our SaaS platform. Proactively monitor customer accounts using tools like Salesforce to identify opportunities for expansion and renewal. Collaborate cross-functionally with sales, marketing, and product teams to ensure customer feedback informs product improvements and service enhancements. Conduct regular check-ins and business reviews to assess satisfaction levels, address concerns, and identify upsell or cross-sell opportunities. Manage customer issues efficiently by coordinating support efforts and ensuring timely resolution to maintain high satisfaction levels. Analyze account data to generate insights that help customers optimize their use of our solutions and achieve measurable success. \ Proven experience in project management and account management within SaaS or financial services environments. Strong proficiency with Salesforce or similar CRM platforms to track customer interactions and sales pipelines. Excellent communication skills—able to clearly articulate complex concepts and foster positive relationships remotely. Demonstrated ability in sales techniques and customer relationship management strategies that drive retention and growth. Solid understanding of marketing principles combined with analysis skills to interpret data trends and customer behavior. Ability to manage multiple accounts simultaneously while maintaining attention to detail and delivering exceptional service. Knowledge of the financial services industry is a plus, providing context for client needs in this sector. Join us as a Remote Customer Success Manager and become a vital part of a forward-thinking team dedicated to empowering clients through innovative solutions! Your energy, expertise, and proactive approach will help shape meaningful experiences that drive success for both our customers and our company. Job Types: Full-time, Part-time Pay: $55,140.00 - $66,405.16 per year Expected hours: 30 – 40 per week Benefits: * Work from home Work Location: Remote

Customer Success Manager (Remote)

Customer Success Manager (Remote CA)

Sr. Customer Success Manager (Remote)

NOTE: This is a 100% remote role with travel required to visit customers. Ideal candidates will be located in MST or PST. Who We Are: At QA, we believe the future belongs to organizations that learn fast, build real capability, and apply new skills at speed and scale. QA is a global leader in technology and digital skills development, trusted by more than 4,000 organizations and over one million learners worldwide. As the largest tech training provider in the UK and a rapidly expanding force in the U.S., we offer a full suite of scalable learning solutions—from digital, on‑demand content to immersive instructor‑led training (ILT). Our programs span cloud, data, AI, cybersecurity, software, e‑commerce, digital marketing, and the broader commercial skills today’s enterprises need to compete. Backed by CVC Capital Partners, QA combines the stability of a long‑established global business with the agility and energy of a high‑growth U.S. team. With 4,500 employees worldwide and 80 employees across the United States, we bring both global scale and a startup‑like pace as we build our U.S. presence. This is a chance to be part of something big, with room to make immediate impact. Learn more at QA.com. Role Overview: You will be the main owner of strategic client accounts responsible for developing strong multi-threaded relationships, platform adoption \& learning content consumption, customer satisfaction, revenue retention, and growth via expansion leads and advocacy initiatives. You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs. You should be able to define and communicate clients’ digital skills gaps and training goals and act as an expert in the digital landscape and be able to talk to clients with authority around the training that we provide. You will also need to demonstrate that you can lead on program design to ensure high engagement rates of our products and content, to drive value and success. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. The Sr. CSM will embed themselves in the client organization as a trusted/strategic advisor, deepening relationships with program owners, sponsors, advocates, and key subject matter experts to achieve success goals and prove ROI. Key Responsibilities: Client Onboarding \& Training: Facilitate effective onboarding and training for new users. Customer Success Strategy: Develop and deploy customer success strategies tailored to client needs. Understand customers’ business value drivers and success criteria to develop account plans that achieve mutual success. Learning Strategy: Define and communicate clients’ digital skills gaps and training goals and act as an expert in the technical \& digital landscape and be able to talk to clients with authority around the training that we provide. Set up curricula in partnership with the Go-to-Market Consultancy Team. Relationship Management: Embed yourself as a strategic advisor, build rapport and understand needs for all key stakeholders up and across all relevant functions. Leads Business Reviews and regular meetings to drive success and measurable outcomes that prove ROI. Platform Adoption: Drive license activation and high engagement with our product and content. Value Management: Proactively manage and demonstrate value for our clients through data-driven storytelling and consultative selling. Revenue Retention \& Renewals: Manage revenue retention and ensure high net and gross retention rates. Growth Strategy: Partner with Account Executives to identify and pursue expansion opportunities. Financial Management: Understand and navigate enterprise dynamics, budgeting cycles, procurement processes, forecast revenue attainment, and have a gap plan to address potential revenue churn. Key Performance Indicators: Gross Retention Rate (GRR) Net Retention Rate (NRR) Customer Success Qualified Leads (CSQL) Customer Retention Adoption Metrics Satisfaction \& ROI Impact Ideal Candidate Profile: Experience: Proven track record in onboarding, driving user adoption, developing mutual success plans, managing revenue retention and renewals. Experience with expansion leads and partnering on growth strategies. Skills: Strong in proactive value management, consultative selling, and creating business cases for executives, renewal negotiations, and qualifying expansion lead opportunities. Has gravitas, poise, passion and an executive presence when engaging with senior leaders. Knowledge: Foundational familiarity with Cloud Platform, Cyber Security, IT Service Management, Dev Ops, E-Commerce to engage with Technology, Product and Marketing functional leaders about learning goals. Curiosity \& Learning: Demonstrable proof of recent learning (e.g., vendor certification, university course). Analytical with a data-driven mindset. Background: We’re looking for individuals who may bring any combination of the following: Preferred experience in the EdTech space, such as Udemy, Coursera or Pluralsight. Experience managing customer relationships in IT, Product, Engineering, Marketing, and/or Learning \& Development functions. Experience from top tech companies like Amazon, Microsoft, or Google (or their partners). SaaS providers such as Rackspace, VMware/Broadcom, or Digital Ocean. SaaS companies in the EdTech space, such as Udemy or Pluralsight. Consulting firms like Big 5, either as a past customer, or if you worked for them, particularly in software development, DevOps, or solution architecture. Managed services experience with a media/marketing agency. Why Join Us? Be part of a growing team in a startup-like environment within a larger established company. Work on the cutting edge of tech-enabled learning and development solutions. Collaborate with Fortune 500 clients and drive real business outcomes. You’re excited to make an impact on people and business transformation. Compensation 70% base /30% variable. Variable tiered payout based on revenue retention target achievement. CSMs generate expansion leads (CSQLs), receiving % of expansion deal value (uncapped). Travel Visit customers monthly. Employee Benefits 4 weeks of vacation per year, that goes up to 5 weeks after 2 years 5 sick days 2 volunteer days 3 professional development days 12 US holidays 3% match on the 401k, that goes up to 4% after two years, no vest Medical, dental and vision through Cigna and Guardian - basic plans paid by the company for the employee, there is an employee contribution if premium plan is chosen and/or family members added FSAs, HSA (with one medical plan), supplemental insurances $30/month cell phone reimbursement $200 equipment stipend every two years Pre-tax commuter benefits to those based out of NYC office Diversity \& Inclusion We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neuro-diversity, education, or any other basis prohibited by applicable law.

Customer Success Manager (USA Remote)

Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description We’re looking for an experienced, relationship-driven Higher Education Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact—someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals. Key Responsibilities Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts. Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews. Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership. Act as the customer’s voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies. Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal. Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success. Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events. Qualifications 3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech. Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets. Strong ability to build and maintain executive-level relationships within higher education institutions. Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity. Excellent communication, presentation, and storytelling skills—able to articulate value and outcomes clearly to diverse audiences. Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy. Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.). A collaborative teammate with a growth mindset, resilience, and a passion for education. Success Metrics Achieves or exceeds renewal and upsell targets. Drives adoption and demonstrable customer outcomes. Expands relationships across institutional stakeholders. Maintains high customer health and satisfaction scores (NPS/CSAT). Generates qualified cross-sell referrals in partnership with Sales. Builds advocates who amplify the customer story within the education community. Additional Information The expected annual base salary range for this position is: $77,000/year to $129,500/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. Action \& Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits Remote First Culture Health Care Coverage Education Reimbursement\Competitive Paid Time Off Self-Care Days National Holidays 2 Founder Days + Juneteenth Observed Paid Volunteer Time Off Charitable Contribution Match Monthly Wellness or Home Office Reimbursement Access to Employee Assistance Program (mental health platform) Parental Leave * Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

Technical Customer Success Manager, UK (remote)

Customer Success Manager East Coast (Remote)

(Junior) Customer Success Manager - Remote (m/w/d)

Regional Manager, Customer Success EMEA (Remote)

About You You’re an experienced people manager with a passion for technology, customers, and building high-performing teams. You have a proven track record of hiring, developing, and retaining Customer Success Managers, and you naturally think in terms of scalable systems, clear processes, and measurable outcomes. You’re comfortable balancing strategic thinking with hands-on execution. You know how to prioritise effectively, triage complex problems, and focus your team on the work that drives the greatest customer impact. You’ve spent significant time working directly with customers in technical, enterprise environments and have experience leading teams in Customer Success, Technical Account Management, or Solutions Consulting. What motivates you most is seeing customers successfully adopt a product, realise clear business value, and become long-term partners. You’re curious by nature and enjoy working closely with engineers, product managers, data scientists, and other technical experts to continuously deepen your understanding and improve the customer experience. About the Position As Regional Manager, Customer Success (EMEA) at Constructor, you will be responsible for leading and scaling a high-performing Customer Success team across the EMEA region. Your team will help customers increase revenue by improving search and product discovery experiences across their websites and mobile apps through successful integration and ongoing optimisation of Constructor’s platform. You will play a critical role in driving customer outcomes, retention, and expansion in the region, while acting as a key conduit between customers and internal teams. About Us Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so. Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and with customers across many countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco. We're a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things. Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today. ### Your responsibilities will include: Leading, coaching, and developing a team of Customer Success Managers across EMEA Ensuring customers successfully go live and continue to see measurable value from Constructor’s product Driving high standards of customer experience, adoption, and engagement across the region Implementing and iterating on scalable processes and best practices to support team growth while improving service quality Building and maintaining strong executive relationships within customer organisations Reinforcing Constructor’s value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to Customer Success Acting as an escalation point for complex customer challenges and leading from the front when hands-on customer engagement is required Enabling your team to navigate complex enterprise stakeholder environments, manage competing priorities, and align customers around shared goals Helping shape clear internal and external narratives around customer needs, priorities, and success criteria Partnering closely with Product and Engineering to prioritise customer-impacting work and manage engineering requests effectively Continuously identifying opportunities to improve onboarding, integrations, and ongoing optimisation to drive stronger customer outcomes About the Team We’re a passionate, global, remote-first team who love tackling complex problems and making our customers’ and colleagues’ lives better. We value empathy, openness, curiosity, continuous improvement, and being driven by metrics that matter. We believe that empowering people to make thoughtful decisions leads to exceptional results. Requirements Requirements Several years of experience working directly with customers and large, complex organisations in a technical environment Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams Experience supporting enterprise customers and navigating multi-stakeholder organisations Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders Excellent communication, coaching, and interpersonal skills Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes Strong influencing skills and the ability to motivate both your team and cross-functional partners A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment Genuine enjoyment of working with customers and solving new problems Bonus: Fluency in multiple languages Ability to work EMEA hours Benefits Leave Package Work From Home Training \& Development Stock Option Plan * Paid Time Off

(Junior) Customer Success Manager (m/w/d) (remote)

(Junior) Customer Success Manager (m/w/d) 100% remote

Remote Customer Success Manager

$55,140 - $66,405/yr

\ Ignite your passion for customer success by joining our dynamic team as a Remote Customer Success Manager! In this pivotal role, you will be the driving force behind building strong, lasting relationships with our clients, ensuring they achieve their goals using our innovative SaaS (Software as a Service) solutions. Your energetic approach will empower customers to maximize value, foster loyalty, and unlock new growth opportunities. This fully remote position offers the chance to work with diverse industries, including financial services, marketing, and technology, all while delivering exceptional service that makes a real impact. \ Develop and nurture strategic relationships with clients to understand their business needs and objectives. Onboard new customers seamlessly by guiding them through setup processes and providing comprehensive training on our SaaS platform. Proactively monitor customer accounts using tools like Salesforce to identify opportunities for expansion and renewal. Collaborate cross-functionally with sales, marketing, and product teams to ensure customer feedback informs product improvements and service enhancements. Conduct regular check-ins and business reviews to assess satisfaction levels, address concerns, and identify upsell or cross-sell opportunities. Manage customer issues efficiently by coordinating support efforts and ensuring timely resolution to maintain high satisfaction levels. Analyze account data to generate insights that help customers optimize their use of our solutions and achieve measurable success. \ Proven experience in project management and account management within SaaS or financial services environments. Strong proficiency with Salesforce or similar CRM platforms to track customer interactions and sales pipelines. Excellent communication skills—able to clearly articulate complex concepts and foster positive relationships remotely. Demonstrated ability in sales techniques and customer relationship management strategies that drive retention and growth. Solid understanding of marketing principles combined with analysis skills to interpret data trends and customer behavior. Ability to manage multiple accounts simultaneously while maintaining attention to detail and delivering exceptional service. Knowledge of the financial services industry is a plus, providing context for client needs in this sector. Join us as a Remote Customer Success Manager and become a vital part of a forward-thinking team dedicated to empowering clients through innovative solutions! Your energy, expertise, and proactive approach will help shape meaningful experiences that drive success for both our customers and our company. Job Types: Full-time, Part-time Pay: $55,140.00 - $66,405.16 per year Expected hours: 30 – 40 per week Benefits: * Work from home Work Location: Remote

Customer Success Manager (Remote)

(Junior) Customer Success Manager (m/w/d) (remote)

(Junior) Customer Success Manager - Remote (m/w/d)

(Junior) Customer Success Manager (m/w/d) 100% remote

Customer Success Manager (Fully remote, US-based)

Customer Success Manager (Remote: FIN/SWE/NOR/UK) - Fixed-term

Please note, this is a fixed-term position until 6/2027. APPLICATION DEADLINE: This opportunity will be removed based on applicant volume; we encourage you to apply soon if interested Who we are: M-Files is redefining document management with a Context-First approach that eliminates operational friction and gives business and IT leaders a performance advantage. By capturing the knowledge and relationships surrounding documents, M-Files transforms static files into a connected ecosystem that fuels AI, automation, and better decision-making. To learn more about us we encourage you to visit our company page. Customer Success Manager (Remote – Finland, Sweden, Norway, Germany, UK, or France) At M-Files, we help our customers succeed by ensuring they get measurable value from our intelligent information management solutions. As a Customer Success Manager (CSM), you’ll play a key role in driving that success by owning and growing a portfolio of customer relationships across the Nordics. You’ll work closely with decision-makers and stakeholders within your customer organizations, expanding your network and influence while ensuring that M-Files technology delivers tangible business outcomes. Your mission is to help customers achieve their goals with M-Files, maximize adoption, and ensure an exceptional experience across our products and services. You’ll collaborate cross-functionally with teams across M-Files and act as the voice of the customer internally, bringing feedback, insights, and opportunities back into our organization. In the early stages of a customer’s journey, you’ll partner with our Services team to ensure smooth onboarding and successful user adoption. Key success metrics: Customer growth and retention (Gross Retention) Expansion through upsell and cross-sell opportunities Customer satisfaction and advocacy Requirements What We’re Looking For Minimum 3 - 5 years of proven experience in Customer Success Management Fluency in Finnish and English (spoken and written) is required Demonstrated success in managing and growing customer accounts, including upsell and cross-sell Experience working with customers in the Nordics is required A proactive, analytical, and strategic approach to managing your customer portfolio Strong communication, negotiation, and relationship-building skills Experience with IT system implementations is a plus Swedish or German language skills are considered an asset; Finnish is not mandatory Ability to work independently in a remote role within one of our operating countries: Finland, Sweden, Norway, Germany, UK, or France (relocation is not offered) Benefits Why M-Files? We are a global company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will have the opportunity to shape the future of knowledge work automation while growing your expertise in a collaborative and supportive environment. Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey. What We Offer: A fixed-term position until June 2027 (parental leave substitution) International team of top performers Inclusive and dynamic culture (virtual and in-person) Opportunity to contribute to our success and growth globally Flexible work/life balance Competitive compensation and benefits package Does this sound exciting to you? Applications are considered on a rolling basis and the position will be filled as soon as the right individual comes along. Please send us your application together with your CV and salary request as soon as possible, but no later than February 28th, 2026. Please note, that the position may close early based on applicant volume. Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails. Join M-Files and help industry leaders transform the way they manage information and drive business success!

Customer Success Manager East Coast (Remote)

Customer Success Manager (Remote, US and Remote, MI)

\\Imagine Learning is accepting applications for Customer Success Managers. We are actively hiring in Oklahoma and Michigan! Apply today for consideration!\\Great Purpose. Great People.Great Opportunities.At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential. Together, we’re reimagining what’s possible and transforming education. That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves. As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN. Imagine Your Impact. The Customer Success Manager (CSM) is a primary owner of the business relationship between Imagine Learning and the customer. The CSM is responsible for the customer’s success with Imagine Learning solutions, and is accountable for customer retention, growth and adoption, satisfaction, and stakeholder value. For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit usHERE. To learn more about a typical applicant journey at Imagine Learning, clickHERE.Position Information: This is a regular, full-time position, reporting to the Customer Success Director. Compensation: Base pay is anticipated to be between $64,678.00 and $72,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions. Location: In this US-based position your location will be remote; to be considered, you must reside within 50 miles of a major, international airport to facilitate travel for the role. Travel: You can also expect approximately 15-50% travel given your assigned territory, so be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months. Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including: Multiple health, dental, and vision plans, including medical plans with zero employee premiums 401k plan with a company match 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day Paid Time Off Comprehensive maternity and fertility/family building benefits Paid bonding leave when a new child joins your family Access to on-demand mental health resources Life and short and long-term disability insurance Pre-tax savings plans Paid volunteer time off A wide variety of professional development programs, including tuition reimbursement Work from home opportunities that foster work/life balance Envision Your Experience. In this role you’ll have the opportunity to: Grow relationships with customer stakeholders. Take direct responsibility for customer relationships. Serve as an informed thought partner to customers in all issues related to implementation rollout, ensuring successful adoption of company services and products. Analyze customer engagement data to identify implementation strengths and areas of need. Conduct regular customer check-ins (virtually and in person) to elicit goals from customers, provide data around progress, and keep customers informed of key, related product updates as they occur. Develop account strategies for maintaining strong customer health, ensuring renewal and possibly upsell opportunities. Provide assistance in creating and provisioning customer sites. Collaborate with internal teams to drive teacher adoption and success. Deliver onboarding support to customers to ensure that their initial experiences with the site are successful. Offer input on Customer Success team processes and procedures as required. Share Your Expertise. Experience, education, and qualifications essential for success in this role, include: Bachelor’s degree in a related field and at least 4 years of experience managing customer relationships at an education technology company; or an equivalent combination of education and experience. Experience with business drivers for teachers, students, business process owners, and senior district and/or state administration. Direct and proven work with establishing strategic outcomes and measurements. Experience working with and presenting results to senior level executives preferred. Ability to quickly establish rapport with all levels of personnel up to and including Superintendent and Chief Academic Officer. High energy level, demonstrated drive to succeed, and a sense of urgency. Ability to use and interpret data analytics and spreadsheets. Proficient within a fast-paced, growth organization is ideal. Excellent communication skills and analytical skills. This position is remote but may require approximately 15-50% travel, given your assigned territory. Our Commitment to Diversity, Equity, Inclusion, and Belonging. Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. Imagine Learning is proud to offer diversity, equity, and inclusion (DEI) workplace initiatives, including the DEI employee council, annual DEI conference, employee resource groups, and other opportunities for employees to connect with and support DEI initiatives throughout the year. Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws. To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.

Customer Success Manager (Remote, US and Remote, MI)

\\Imagine Learning is accepting applications for Customer Success Managers. We are actively hiring in Oklahoma and Michigan! Apply today for consideration!\\Great Purpose. Great People.Great Opportunities.At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential. Together, we’re reimagining what’s possible and transforming education. That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves. As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN. Imagine Your Impact. The Customer Success Manager (CSM) is a primary owner of the business relationship between Imagine Learning and the customer. The CSM is responsible for the customer’s success with Imagine Learning solutions, and is accountable for customer retention, growth and adoption, satisfaction, and stakeholder value. For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit usHERE. To learn more about a typical applicant journey at Imagine Learning, clickHERE.Position Information: This is a regular, full-time position, reporting to the Customer Success Director. Compensation: Base pay is anticipated to be between $64,678.00 and $72,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions. Location: In this US-based position your location will be remote; to be considered, you must reside within 50 miles of a major, international airport to facilitate travel for the role. Travel: You can also expect approximately 15-50% travel given your assigned territory, so be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months. Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including: Multiple health, dental, and vision plans, including medical plans with zero employee premiums 401k plan with a company match 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day Paid Time Off Comprehensive maternity and fertility/family building benefits Paid bonding leave when a new child joins your family Access to on-demand mental health resources Life and short and long-term disability insurance Pre-tax savings plans Paid volunteer time off A wide variety of professional development programs, including tuition reimbursement Work from home opportunities that foster work/life balance Envision Your Experience. In this role you’ll have the opportunity to: Grow relationships with customer stakeholders. Take direct responsibility for customer relationships. Serve as an informed thought partner to customers in all issues related to implementation rollout, ensuring successful adoption of company services and products. Analyze customer engagement data to identify implementation strengths and areas of need. Conduct regular customer check-ins (virtually and in person) to elicit goals from customers, provide data around progress, and keep customers informed of key, related product updates as they occur. Develop account strategies for maintaining strong customer health, ensuring renewal and possibly upsell opportunities. Provide assistance in creating and provisioning customer sites. Collaborate with internal teams to drive teacher adoption and success. Deliver onboarding support to customers to ensure that their initial experiences with the site are successful. Offer input on Customer Success team processes and procedures as required. Share Your Expertise. Experience, education, and qualifications essential for success in this role, include: Bachelor’s degree in a related field and at least 4 years of experience managing customer relationships at an education technology company; or an equivalent combination of education and experience. Experience with business drivers for teachers, students, business process owners, and senior district and/or state administration. Direct and proven work with establishing strategic outcomes and measurements. Experience working with and presenting results to senior level executives preferred. Ability to quickly establish rapport with all levels of personnel up to and including Superintendent and Chief Academic Officer. High energy level, demonstrated drive to succeed, and a sense of urgency. Ability to use and interpret data analytics and spreadsheets. Proficient within a fast-paced, growth organization is ideal. Excellent communication skills and analytical skills. This position is remote but may require approximately 15-50% travel, given your assigned territory. Our Commitment to Diversity, Equity, Inclusion, and Belonging. Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. Imagine Learning is proud to offer diversity, equity, and inclusion (DEI) workplace initiatives, including the DEI employee council, annual DEI conference, employee resource groups, and other opportunities for employees to connect with and support DEI initiatives throughout the year. Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws. To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.

Customer Success Manager (Remote: FIN/SWE/NOR/UK) - Fixed-term

Please note, this is a fixed-term position until 6/2027. APPLICATION DEADLINE: This opportunity will be removed based on applicant volume; we encourage you to apply soon if interested Who we are: M-Files is redefining document management with a Context-First approach that eliminates operational friction and gives business and IT leaders a performance advantage. By capturing the knowledge and relationships surrounding documents, M-Files transforms static files into a connected ecosystem that fuels AI, automation, and better decision-making. To learn more about us we encourage you to visit our company page. Customer Success Manager (Remote – Finland, Sweden, Norway, Germany, UK, or France) At M-Files, we help our customers succeed by ensuring they get measurable value from our intelligent information management solutions. As a Customer Success Manager (CSM), you’ll play a key role in driving that success by owning and growing a portfolio of customer relationships across the Nordics. You’ll work closely with decision-makers and stakeholders within your customer organizations, expanding your network and influence while ensuring that M-Files technology delivers tangible business outcomes. Your mission is to help customers achieve their goals with M-Files, maximize adoption, and ensure an exceptional experience across our products and services. You’ll collaborate cross-functionally with teams across M-Files and act as the voice of the customer internally, bringing feedback, insights, and opportunities back into our organization. In the early stages of a customer’s journey, you’ll partner with our Services team to ensure smooth onboarding and successful user adoption. Key success metrics: Customer growth and retention (Gross Retention) Expansion through upsell and cross-sell opportunities Customer satisfaction and advocacy Requirements What We’re Looking For Minimum 3 - 5 years of proven experience in Customer Success Management Fluency in Finnish and English (spoken and written) is required Demonstrated success in managing and growing customer accounts, including upsell and cross-sell Experience working with customers in the Nordics is required A proactive, analytical, and strategic approach to managing your customer portfolio Strong communication, negotiation, and relationship-building skills Experience with IT system implementations is a plus Swedish or German language skills are considered an asset; Finnish is not mandatory Ability to work independently in a remote role within one of our operating countries: Finland, Sweden, Norway, Germany, UK, or France (relocation is not offered) Benefits Why M-Files? We are a global company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will have the opportunity to shape the future of knowledge work automation while growing your expertise in a collaborative and supportive environment. Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey. What We Offer: A fixed-term position until June 2027 (parental leave substitution) International team of top performers Inclusive and dynamic culture (virtual and in-person) Opportunity to contribute to our success and growth globally Flexible work/life balance Competitive compensation and benefits package Does this sound exciting to you? Applications are considered on a rolling basis and the position will be filled as soon as the right individual comes along. Please send us your application together with your CV and salary request as soon as possible, but no later than February 28th, 2026. Please note, that the position may close early based on applicant volume. Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails. Join M-Files and help industry leaders transform the way they manage information and drive business success!

Customer Success Manager (Fully remote, US-based)