Operations Manager Jobs in Edinburgh

Senior People Operations Manager

From $100/yr

Wordsmith Wordsmith is building the legal operations platform for in-house teams, and we are growing fast. We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems. Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens. We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with. More than 500 companies, including Financial Times, Safelite, Trip.com , Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI. The Role You’ll own the operational backbone of our People function: payroll, global mobility, PEOs, commission and equity administration, HRIS, and the systems that keep everything in sync. This is a senior individual contributor role focused on clean operations, not a junior administrator position and not a People leadership seat. You'll operate the frameworks our leadership and Finance set (pay philosophy, salary bands, commission structure, equity strategy). Your job is to implement those decisions accurately and on time, with a clear audit trail, and with the judgment to stop or escalate anything that doesn't fit the framework or lacks proper approval. What You'll Do Own payroll controls and monthly validation across UK payroll, PEOs, and other employment models, with clean reconciliation to Finance each month Run visa and mobility operations end-to-end: sponsorships, relocations, compliance, right-to-work controls, and coordination with immigration advisers. Manage commission review, approvals, exceptions, ns and payment accuracy each cycle; reconcile commission data between sales systems, Finance, and payroll Own equity grant administration: approvals, documentation, vesting schedules, leaver events, exercises, cap table reconciliation and employee communications Build and improve people workflows in Humans, Ashby and connected systems, using automation to remove manual steps from pay reviews, promotion packs, onboarding and routine queries. Own onboarding, probation, employment changes, transfers, parental leave, and offboarding end-to-end: coordinate access, equipment, payroll and documentation across People, IT, Finance and hiring managers What We're Looking For Essential 5+ years of People Operations or HR generalist experience in a scaling technology business or high-growth scaleup, with meaningful hands-on work in payroll, mobility, PEOs and benefits Track record of building and running multi-country people processes from the ground up, not just maintaining existing structures. Confidence owning payroll controls, global mobility operations and equity administration across multiple jurisdictions Strong data literacy and experience with HRIS platforms, payroll systems and ATS integrations, with a bias toward automation over manual work Clear written communicator who can produce clean documentation and audit-ready records Valued Experience independently owning multi-country payroll, mobility and equity through a scale up's growth phase. Familiarity with PEO relationships, renewals and service management Experience with commission administration and pooling How We Work We're an office-first team in London. You'll be based at our offices on Paul Street and expect to work in-office as your default. We work together because it helps us move faster, collaborate closely across Finance, IT and People, and stay sharp on detail. This role sits at the center of trust for the whole company. We expect high standards of accuracy, timeliness and data integrity. You'll manage sensitive information and ensure payments, visas, and equity records are handled properly. People will come to you with urgent requests and competing priorities. You need to stay organised, keep control of your workload, and know when to push back and when to escalate. This isn't a role for someone who needs a heavy process or lots of direction. Why Wordsmith We're scaling fast across product, commercial, and engineering, and People operations is foundational to that growth. Every new hire adds complexity to payroll, visas, benefits, and equity. Getting that right, automated, ed and audit-ready is what lets us move quickly without losing control. This role is a key foundational hire. You'll be building the systems and processes that scale with us from ~130 people toward 300. You'll have real ownership over how the function works, and a clear seat in how we operate. You'll report to our Head of People (or interim People leader, with a clear line to a future Head of People), work closely with Finance and leadership, and have meaningful say in how we run the function. Find Jobs in United Kingdom on Arbeitnow

Senior People Operations Manager

From $100/yr

Wordsmith Wordsmith is building the legal operations platform for in-house teams, and we are growing fast. We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems. Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens. We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with. More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI. The Role You’ll own the operational backbone of our People function: payroll, global mobility, PEOs, commission and equity administration, HRIS, and the systems that keep everything in sync. This is a senior individual contributor role focused on clean operations, not a junior administrator position and not a People leadership seat. You'll operate the frameworks our leadership and Finance set (pay philosophy, salary bands, commission structure, equity strategy). Your job is to implement those decisions accurately and on time, with a clear audit trail, and with the judgment to stop or escalate anything that doesn't fit the framework or lacks proper approval. What You'll Do * Own payroll controls and monthly validation across UK payroll, PEOs, and other employment models, with clean reconciliation to Finance each month * Run visa and mobility operations end-to-end: sponsorships, relocations, compliance, right-to-work controls, and coordination with immigration advisers. * Manage commission review, approvals, exceptions, ns and payment accuracy each cycle; reconcile commission data between sales systems, Finance, and payroll * Own equity grant administration: approvals, documentation, vesting schedules, leaver events, exercises, cap table reconciliation and employee communications * Build and improve people workflows in Humans, Ashby and connected systems, using automation to remove manual steps from pay reviews, promotion packs, onboarding and routine queries. * Own onboarding, probation, employment changes, transfers, parental leave, and offboarding end-to-end: coordinate access, equipment, payroll and documentation across People, IT, Finance and hiring managers What We're Looking For Essential * 5+ years of People Operations or HR generalist experience in a scaling technology business or high-growth scaleup, with meaningful hands-on work in payroll, mobility, PEOs and benefits * Track record of building and running multi-country people processes from the ground up, not just maintaining existing structures. * Confidence owning payroll controls, global mobility operations and equity administration across multiple jurisdictions * Strong data literacy and experience with HRIS platforms, payroll systems and ATS integrations, with a bias toward automation over manual work * Clear written communicator who can produce clean documentation and audit-ready records Valued * Experience independently owning multi-country payroll, mobility and equity through a scale up's growth phase. * Familiarity with PEO relationships, renewals and service management * Experience with commission administration and pooling How We Work We're an office-first team in London. You'll be based at our offices on Paul Street and expect to work in-office as your default. We work together because it helps us move faster, collaborate closely across Finance, IT and People, and stay sharp on detail. This role sits at the center of trust for the whole company. We expect high standards of accuracy, timeliness and data integrity. You'll manage sensitive information and ensure payments, visas, and equity records are handled properly. People will come to you with urgent requests and competing priorities. You need to stay organised, keep control of your workload, and know when to push back and when to escalate. This isn't a role for someone who needs a heavy process or lots of direction. Why Wordsmith We're scaling fast across product, commercial, and engineering, and People operations is foundational to that growth. Every new hire adds complexity to payroll, visas, benefits, and equity. Getting that right, automated, ed and audit-ready is what lets us move quickly without losing control. This role is a key foundational hire. You'll be building the systems and processes that scale with us from ~130 people toward 300. You'll have real ownership over how the function works, and a clear seat in how we operate. You'll report to our Head of People (or interim People leader, with a clear line to a future Head of People), work closely with Finance and leadership, and have meaningful say in how we run the function.

Operations Change Manager - Associate

Job Description Bring your delivery mindset and change leadership to a team that helps Operations evolve safely and efficiently. You will work across Operations, Technology, and business partners to translate strategy into practical execution. This role offers broad exposure to complex initiatives, senior stakeholders, and meaningful process and control improvements. As an Operations Change Manager - Associate within the Operations Change Team, you will lead Operations-focused change delivery across the full change lifecycle. You will assess operational impacts, coordinate readiness activities, and drive execution from initiation through implementation. You will partner closely with stakeholders across Operations and Technology to remove roadblocks, manage risks, and ensure sustainable outcomes. Job Responsibilities * Conduct Operations impact assessments for new initiatives, including capacity, operating model impacts, business impacts, and regulatory considerations * Lead end-to-end delivery of change initiatives from initiation through implementation, ensuring milestones, plans, and delivery artifacts are created and maintained * Coordinate operational readiness for new product or process implementations, ensuring procedures, controls, training, and support models are in place before go-live * Identify, track, and manage risks, issues, and dependencies, escalating appropriately to protect delivery outcomes * Partner with stakeholders across Operations and Technology to align scope, timelines, and ownership across workstreams * Collaborate with Legal, Compliance, Risk, and Controls partners to identify, assess, and address risk and regulatory exposure in a timely manner * Communicate progress clearly through updates, forums, and working sessions, tailoring messages for different audiences * Contribute to team priorities and continuous improvement initiatives, supporting a strong, inclusive team culture Required Qualifications, Capabilities And Skills * Relevant experience in business-side program or project management within a financial institution or equivalent experience * Demonstrated experience delivering change across the full project lifecycle (initiation through implementation and stabilization) * Proven ability to conduct operational impact assessments and translate requirements into executable plans * Strong stakeholder management skills, with experience partnering across functions and levels, including senior leaders * Ability to manage multiple workstreams and competing priorities while maintaining high attention to detail and delivery quality * Strong written and verbal communication skills, including the ability to simplify complex topics for clear decision-making Preferred Qualifications, Capabilities And Skills * Proficiency with Jira and Confluence (or similar delivery and documentation tools) * Experience supporting operational readiness for new products, process launches, or operating model changes * Familiarity with change management frameworks and structured approaches to adoption, training, and communications * Experience working closely with risk, compliance, and control partners in regulated environments #ICBCareers About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

Operations Change Manager - Associate

*Archer is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.* Job Description Bring your delivery mindset and change leadership to a team that helps Operations evolve safely and efficiently. You will work across Operations, Technology, and business partners to translate strategy into practical execution. This role offers broad exposure to complex initiatives, senior stakeholders, and meaningful process and control improvements. As an Operations Change Manager - Associate within the Operations Change Team, you will lead Operations-focused change delivery across the full change lifecycle. You will assess operational impacts, coordinate readiness activities, and drive execution from initiation through implementation. You will partner closely with stakeholders across Operations and Technology to remove roadblocks, manage risks, and ensure sustainable outcomes. Job Responsibilities * Conduct Operations impact assessments for new initiatives, including capacity, operating model impacts, business impacts, and regulatory considerations * Lead end-to-end delivery of change initiatives from initiation through implementation, ensuring milestones, plans, and delivery artifacts are created and maintained * Coordinate operational readiness for new product or process implementations, ensuring procedures, controls, training, and support models are in place before go-live * Identify, track, and manage risks, issues, and dependencies, escalating appropriately to protect delivery outcomes * Partner with stakeholders across Operations and Technology to align scope, timelines, and ownership across workstreams * Collaborate with Legal, Compliance, Risk, and Controls partners to identify, assess, and address risk and regulatory exposure in a timely manner * Communicate progress clearly through updates, forums, and working sessions, tailoring messages for different audiences * Contribute to team priorities and continuous improvement initiatives, supporting a strong, inclusive team culture Required Qualifications, Capabilities And Skills * Relevant experience in business-side program or project management within a financial institution or equivalent experience * Demonstrated experience delivering change across the full project lifecycle (initiation through implementation and stabilization) * Proven ability to conduct operational impact assessments and translate requirements into executable plans * Strong stakeholder management skills, with experience partnering across functions and levels, including senior leaders * Ability to manage multiple workstreams and competing priorities while maintaining high attention to detail and delivery quality * Strong written and verbal communication skills, including the ability to simplify complex topics for clear decision-making Preferred Qualifications, Capabilities And Skills * Proficiency with Jira and Confluence (or similar delivery and documentation tools) * Experience supporting operational readiness for new products, process launches, or operating model changes * Familiarity with change management frameworks and structured approaches to adoption, training, and communications * Experience working closely with risk, compliance, and control partners in regulated environments #ICBCareers About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

Senior Manager, Supply Chain & Operations

From $150/yr

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Manager, Supply Chain and Operations, UK It is difficult to recall when supply chain and operations has been more at the forefront of organisations’ strategic priorities, working collaboratively with some of the world’s leading organisations as supply chains are recalibrated to address unprecedented global uncertainty, volatility and risk. Be it in the public sector as governments build new supply chains to respond to the changing needs of citizens, or in the private sector as national and international markets face unparalleled disruption. The opportunity Take your career to the next level and join a high performing and inclusive team, working collaboratively with some of the most significant organisations in the world as they seek to optimise and transform their supply chain, operations, net zero and commercial and procurement operations. Leverage and expand your experience in innovation to be at the forefront of shaping leading practices. Develop and impart your experience on those you work with to help create the next generation of leaders. Develop your leadership and management ability as you work in cross-functional teams across our Consulting, People and Technology practices. Deepen your technical and sector knowledge by working alongside our clients in project teams. Work with cutting-edge technologies such as Robotic Process Automation, Artificial Intelligence, Internet Of Things (IOT) and Block Chain; and other leading technologies. We value curious thinkers who have the courage to lead, great communicators who don’t take themselves too seriously, flexible collaborators who build relationships based on doing the right thing, and innovative problem-solvers who use their experience to ultimately find a better way. Your Key Responsibilities Our clients place considerable trust in us and our advice, and people who are passionate about going above and beyond to improve our working world, unifies us as a team. This is crucial in enabling us to consistently deliver or exceed on our commitments. As a Senior Manager, you’ll balance internal and external responsibilities, comprising client, business development support, operational, team and personal development. Focus on our clients * Build, maintain and strengthen relationships and be a trusted advisor in at least one area of supply chain i.e., operations, planning, procurement, manufacturing etc * Be adept at problem-solving with clients and project teams, leveraging your skills to help manage projects to completion * Develop experience and relationships across several clients over time, often as part of a team from different parts of EY’s world, whilst being able to maintain focus on current project delivery Develop our business * Contribute to the development of proposals to showcase some of our leading practices * Engage the market with thought leadership and public profile, and contribute to enhancing our methodologies * Work across our internal sector and account field of play teams to develop your network, bringing our expertise to bear Drive operational excellence * Support successful delivery of projects and workstreams as forecast to time and budget * Help ensure the quality of our delivery exceeds client expectations by effectively managing activities and deliverables within your remit Develop our people * Manage and nurture those who work with you and undertake career counselling responsibilities * Increasingly become an inclusive leader capable of forming diverse high performing teams that are enjoyable to be part of and help our consultant and client teams to develop and realise their potential Your Experience Senior Managers must have practical experience from a Big 4 or Consultancy where you have developed your technical and management experience. Your experience will be valued across several sectors in a Big 4 or Consultancy background, with a key focus on Consumer Products \& Retail, Energy \& Resources, Manufacturing, Health \& Life Sciences, and Telecommunication, Media \& Entertainment. Our Senior Managers are required to possess good experience in at least one of the technical skills below and some experience across one or multiple others: Technical Skill * Supply Chain Transformation End to end supply chain transformation, experience working on multiple transformation projects with considerable scope and scale. Demonstrable knowledge of working as part of the transformation including the design, setup and delivery including people, process and technological change. * Digital Supply Chain / Supply Chain Technology Applying and implementing Supply Chain Technology, such as planning, manufacturing and procurement systems. Including next-generation supply chain technologies such as Robotic Process Automation, cognitive automation and AI. * Supply Chain Planning Functional experience i.e. demand and supply planning, sales \& operations planning, segmentation strategy, inventory optimisation and/or production scheduling. And technology experience, either from a Business Integrator, Systems Integrator or Industry role covering one or more of OMP, Kinaxis, o9, Aera, SAP IBP, Blue Yonder, and SAP S/4 HANA. * Commercial \& Procurement Strategic, operational or transactional procurement across the purchasing lifecycle. This includes procurement strategy, operating model, category management, strategic sourcing, contract management or the deployment of procurement technology and analytics. Specific focus areas are: managing complex end to end procurements; driving cost out of organisation’s third party spend and conducting contract audits; and leveraging enterprise-level technology to standardise, automate and digitise various aspects of supply chain. Experience in deploying SAP Ariba is also being sought. * Operating Model Transformation E2E operating model experience covering Op Model strategy and vision, design, transformation and implementation. Whether from an external consulting perspective or within an industry role. * Supply Chain Strategy Operating Model design, segmentation strategy and inventory optimisation. Understanding the issues across the end-to-end supply chain, and potential solutions to improve performance. Qualifications Many of our Managers have professional body membership or qualifications e.g. Chartered Institute of Purchasing and Supply (CIPS), or International Association of Commercial \& Contract Management (IACCM) or equivalent, but if you feel that you have skills which you believe would be additive to our team, please apply. What We Offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: * Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. * Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. * Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. * Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The Exceptional EY Experience. It’s Yours To Build. Apply now. Please note: *Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world.* EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.