Lead Operations Analyst Jobs

3 open positions found · Salary range: From $33,000

Lead Data Analyst - FinCrime Operations

WiseLondon, England, UKonsite

From $75,000/yr

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . We’re looking for an Lead Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team. As an Lead Data Analyst, you'll be driving our analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale. Most importantly, you’ll collaborate closely with your operational leads, product managers, designers and engineers to bring your insights into real change for our customers and help drive our mission! This is an IC3 role. For more information on our Analytics Career Map and levelling structure, click here. THE ROLE We’re looking for a Lead Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team. As a Lead Data Analyst, you'll be driving our analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale. Most importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here’s How You’ll Be Contributing * Analytical Capacity Planning and Forecasting. Focus on building and refining analytical models for strategic capacity planning. Take ownership of forecasting efforts to align with business growth and operational demands. * Data Pipeline Ownership. Take ownership of data pipelines to maintain and improve data flow, ensuring reliability and accuracy. * Predictive Modeling and Cause and Effect Analysis. Develop and implement robust models to predict outcomes and perform cause and effect analysis to identify key drivers, optimise processes, and enhance decision-making and strategic planning. * Strategic Support and Analysis. Provide critical insights to assess the operational health of FinCrime function, conduct in-depth cost analysis, and offer detailed analysis of operational metrics (including quality) to understand impacts on customer experiences. * Performance Tracking and Initiative Optimisation. Monitor and track the performance of key strategic initiatives, capitalising on optimisation opportunities to enhance operational outcomes. * KPI Implementation and Target Setting. Lead the development and implementation of the operations KPI tree and the target-setting framework, integrating these within reporting pipelines and strategic operations. * Stakeholder Collaboration and Process Standardisation. Collaborate closely with various stakeholders to standardise processes across forecasting, scheduling, and real-time operations, promoting continuous improvement and strategic alignment. Qualifications WHAT YOU’LL BRING * Quantitative Foundation. Ideally, you have a background in statistics, maths, physics, engineering, economics, or another scientific field. You apply first-principles thinking to break down complex operational problems. * A Statistical Mindset. You have a natural grasp of data logic. You don't just look at averages; you understand distributions, variance, and significance. You enjoy applying that rigor to messy, real-world operational data to separate signal from noise. * You have 4+ years of experience in analytics with demonstrated ability to approach complex problems with a strategic mindset, identifying innovative solutions that drive operational improvements. * You have a background working with operational team analytics including capacity planning, forecasting, efficiency analysis, quality assurance, predictive analytics, and experimentation. * You have experience working with complex data models in SQL (our warehouse is Snowflake) and analysing it using advanced SQL/Python/R * Able to demonstrate that you can tell a story and proactively give guidance on strategy based on insights * You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate storytelling ability with data You have a bias to action - you identify what needs to be done and make it happen. Some Extra Skills That Are Great (but Not Essential) * Prior experience in Operation domains * You have experience working with a WFM or Quality team. * You have experience working with WFM Systems * You have experience with forecasting techniques such as ARIMA, Holt-Winters, and other time series analysis methods Additional Information What Do We Offer * Salary: £75,000 - £115,000 * Company Restricted Stock Units * Numerous great benefits in our London office Key Benefits * Hybrid working + MobileWiser (Work from anywhere in the world up to 90 days a year) * Paid annual holiday, sick days, parental leave and other leave opportunities * 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

2 months agovia universal intelligenceApply ›

Lead Technology Operations Analyst-Payments

Inspire BrandsAtlanta, GA, USonsite

From $33,000/yr

The Lead Technology Operations Analyst-Payments oversees cross-functional teams to understand complex solutions and integrations, as well as drive releases to improve solutions. This role focuses on delivering high‑quality operational outcomes within a defined technology domain by designing, executing, and continuously improving processes, automations, and technical workflows. As a specialized subject matter expert, this position supports Inspire Brands’ technology ecosystem by identifying gaps, recommending enhancements, and optimizing capabilities within the assigned area of focus. The role requires strong communication skills, effective vendor coordination, and the ability to troubleshoot and resolve issues across hardware, software, and integrated solutions. It also contributes to ongoing process refinement, readiness for QA/UAT, and ITIL/SDLC execution, ensuring reliable service delivery and real‑time transparency for customers and stakeholders. Additionally, this role mentors peers, partners with engineering and help desk teams, and supports the future evolution of tools and technologies to improve efficiency, quality, and business outcomes across the organization. RESPONSIBILITIES * Effectively design, continuously improve, coordinate and complete all tasks necessary for successful execution, ensuring all assigned work is delivered on time using runbooks, automations, artificial intelligence, and established processes. * Specialize in your area of focus, including but not limited to identification and solution recommendations for potential gaps, process improvement areas, innovative opportunities and continuous learning in your area of subject matter expertise. * Have an ownership mindset where you are actively supporting, influencing, driving, and/or designing the future of your area of focus. * Effectively communicate with stakeholders as a subject matter expert, to prevent errors, ensure success, and manage expectations. * Clearly and accurately communicate with customers, stakeholders, engineering teams and leaders regarding supported technology, capability optimization and future capabilities as defined by role; including partnership to drive business needs forward. * Have a strong understanding of how these technologies interact with components across the organization and take actions to ensure success across the organization. * Manage vendor performance and build vendor partnerships that result in positive outcomes for Inspire Brands throughout the business relationship. Influence, and/or own, as appropriate the vendor’s roadmap, participation in commercial negotiations, coordinate commercial engagements and ensure vendors meet contractual, operational, and service‑level commitments. Influence \& refine future development/improvements, identify gaps and recommend areas for process improvements and/or new tools for success. * Mentor routinely both junior team members and peers, to ensure they are successfully prepared for growth opportunities and have success throughout the employee lifecycle. * Maintain high quality in accordance with company standards and best practices and proactively identify and suggest areas for improvement. Manage \& execute Requests, Projects, Incidents/Cases, and Problems through designated ITIL/SDLC processes to ensure customers’ real-time visibility of service status. * Perform basic and advanced triage on reported defects to validate issues, identify configuration errors, and gather necessary and/or analyze necessary logs for a resolution. Includes partnership with help desk teams for ongoing support. * Develop and execute processes that ensure that hardware, software and appropriate integrations are ready prior to being turned over for QA/UAT efforts. PAYMENTS * Create and lead positive partnerships with the brand marketing team, operations team and shared services organizations. * Create assignments (including runbooks) that ensure compliance with the best practices of the brand and the capabilities of the payment platform. Actively help develop best outcomes for brand needs with technology-based solutions. * Demonstrate an ownership of end-to-end operational understanding of payments, the payments industry and how payments flow across in store \& digital channels (including reporting, and non-traditional payment vendors such as Venmo or PayPal) Practical understanding of remote deployment tools, integration support and APIs * Ensure payment implications are clearly understood and communicated to all impacted parties Research financially impacted issues such as missed payment, chargebacks and discrepancies. * Have an understanding of how these technologies interact with components across the organization and take actions to ensure success across the organization. EDUCATION AND EXPERIENCE QUALIFICATIONS Strongly Desired: Bachelor's Degree * Seven to ten years of progressive, relevant IT experience such as system configuration and implementation experience * Expert knowledge of relevant applications and technical platforms. * Expert experience with Microsoft Operating Systems and associated software such as Microsoft Office * Proficient knowledge of at least one other operating system such as iOS, Android, Linux etc. * Expert knowledge with ITSM frameworks such as ITIL * Proven track record of supporting multi-modal and geographical disparate locations * Expert experience in building business and technical requirements REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES * Excellent customer service skills. Must be empathetic and continually solving problems through the eyes of the user * Proven track record of providing effective team leadership * Excellent verbal and written communication, with an emphasis on being able to present technical topics in an easy-to-understand way for non-technical customers * Extremely well organized (including good project and time management skills) and high attention to detail * Collaborate strongly with business partners, generally a combination of individual contributors, managers, directors, vice presidents and executives, through a service mindset * Strong partnering skills and a service leadership mindset are required * Proven track record of team member development outside of formal channels Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.

3 months agovia universal intelligenceApply ›

Lead Operations Analyst

CXC PhilippinesMakati, P00, PHonsite

From $50,000/yr

We are seeking a Lead Operations Analyst to drive operational excellence through data-driven insights, process optimization, and cross-functional execution. You will partner with Operations, Finance, Sales, and Technology to improve performance, streamline workflows, and strengthen governance across end-to-end operational processes. Key Responsibilities * Lead operational performance management: define KPIs, build dashboards, track trends, and deliver actionable insights. * Own root-cause analysis for operational issues (quality, cycle time, cost, SLA) and implement corrective actions. * Identify, prioritize, and deliver process improvement initiatives (standardization, automation, controls). * Translate business needs into requirements/user stories; support solution design, UAT, and rollout readiness. * Maintain operational governance: SOPs, controls, risk tracking, audit readiness, and compliance documentation. * Manage work plans for initiatives, including milestones, dependencies, stakeholder alignment, and change management. * Coach and mentor analysts; set analysis standards and improve reporting/insight quality. * Present findings to leadership with clear recommendations, impact sizing, and implementation roadmap. Qualifications * Bachelor’s degree in Business, Analytics, Engineering, Finance, or related field. * 5–8+ years in operations analytics, business analysis, process improvement, or similar roles; experience leading initiatives. * Strong analytical capability (SQL/Excel; BI tools such as Power BI/Tableau preferred); ability to structure messy problems. * Demonstrated experience with process improvement methods (Lean/Six Sigma preferred) and automation mindset. * Excellent stakeholder management, communication, and storytelling skills—able to influence without authority. * Comfortable working in fast-paced, multi-priority environments. Job Types: Full-time, Permanent Pay: Php50,000.00 - Php60,000.00 per month Benefits: * Health insurance * Life insurance * Work from home Experience: * operations analytics and process improvement: 5 years (Required) Work Location: In person

6 months agovia universal intelligenceApply ›

Companies hiring for Lead Operations Analyst

Wise (1)Inspire Brands (1)CXC Philippines (1)

Lead Operations Analyst Salary Data

View detailed salary ranges from 3 listings with reported compensation ›

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