Jobs at Cxc Philippines

2 open positions · From $25,000

Open roles

Lead Operations Analyst Data Analyst (Insurance/Healthcare)

Lead Operations Analyst

Makati, P00, PHonsiteFrom $50,000/yr

We are seeking a Lead Operations Analyst to drive operational excellence through data-driven insights, process optimization, and cross-functional execution. You will partner with Operations, Finance, Sales, and Technology to improve performance, streamline workflows, and strengthen governance across end-to-end operational processes. Key Responsibilities * Lead operational performance management: define KPIs, build dashboards, track trends, and deliver actionable insights. * Own root-cause analysis for operational issues (quality, cycle time, cost, SLA) and implement corrective actions. * Identify, prioritize, and deliver process improvement initiatives (standardization, automation, controls). * Translate business needs into requirements/user stories; support solution design, UAT, and rollout readiness. * Maintain operational governance: SOPs, controls, risk tracking, audit readiness, and compliance documentation. * Manage work plans for initiatives, including milestones, dependencies, stakeholder alignment, and change management. * Coach and mentor analysts; set analysis standards and improve reporting/insight quality. * Present findings to leadership with clear recommendations, impact sizing, and implementation roadmap. Qualifications * Bachelor’s degree in Business, Analytics, Engineering, Finance, or related field. * 5–8+ years in operations analytics, business analysis, process improvement, or similar roles; experience leading initiatives. * Strong analytical capability (SQL/Excel; BI tools such as Power BI/Tableau preferred); ability to structure messy problems. * Demonstrated experience with process improvement methods (Lean/Six Sigma preferred) and automation mindset. * Excellent stakeholder management, communication, and storytelling skills—able to influence without authority. * Comfortable working in fast-paced, multi-priority environments. Job Types: Full-time, Permanent Pay: Php50,000.00 - Php60,000.00 per month Benefits: * Health insurance * Life insurance * Work from home Experience: * operations analytics and process improvement: 5 years (Required) Work Location: In person

6 months agovia universal intelligenceApply ›

Data Analyst (Insurance/Healthcare)

Makati, P00, PHonsiteFrom $25,000/yr

We are seeking a detail-oriented and analytical Data Analyst to join our team, with a focus on the insurance and healthcare sector. The ideal candidate will leverage data to generate actionable insights that support decision-making, improve operational efficiency, and enhance customer outcomes. You will work closely with stakeholders across business, clinical, and technical teams to ensure data-driven solutions align with organizational goals. Key Responsibilities * Collect, clean, and validate large volumes of structured and unstructured data from multiple sources including claims, policies, patient records, and financial systems. * Analyze healthcare and insurance data to identify trends, patterns, and anomalies that support risk assessment, fraud detection, cost optimization, and customer experience improvement. * Develop and maintain dashboards, reports, and visualizations to communicate findings effectively to both technical and non-technical stakeholders. * Collaborate with actuarial, underwriting, operations, and clinical teams to support predictive modeling, policy pricing, and patient care outcomes. * Ensure compliance with regulatory standards such as HIPAA and data privacy guidelines, maintaining strict data security protocols. * Support ongoing projects related to automation, data integration, and business intelligence initiatives. * Provide recommendations for process improvements and strategic initiatives based on data insights. Qualifications * Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or related field. Master’s degree preferred. * 2–5 years of experience in data analysis, preferably within insurance or healthcare industries. * Proficiency in SQL, Python, R, and data visualization tools (Tableau, Power BI, or similar). * Strong understanding of healthcare claims data, insurance products, and/or clinical datasets. * Excellent analytical, problem-solving, and communication skills. * Knowledge of regulatory and compliance frameworks in healthcare and insurance data management. Job Types: Full-time, Permanent Pay: Php25,000.00 - Php40,000.00 per month Benefits: * Health insurance * Life insurance * Work from home Experience: * claims management in the insurance or healthcare industry: 5 years (Required) Work Location: In person

6 months agovia universal intelligenceApply ›

Cxc Philippines office locations

Makati, P00, PH

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