Overview: GENERAL SUMMARY OF POSITION:Under the direction of the Director or designee, the Senior Protocol Specialist is the senior protocol reviewer and analyst, ensuring efficient and effective research compliance with institutional, state and federal policies and regulations. The Senior Protocol Specialist defines, evaluates, and conducts education and training programs related to protocol procedures and related regulations and federal guidance. Responsibilities: MAJOR RESPONSIBILITIES:* Direct protocol design, document control, and protocol compliance with NIH and Federal regulations * Ensure that protocols, forms, and other documents are developed in compliance with guidelines related to Good Clinical Practice, Standard Operating Practices (SOP), and that data collection plans are consistent with regulatory requirements and the protocol objectives. * Determine the need for and prepare technical and administrative guides, standards, manuals, reports, and criteria related to accomplishing objectives * Assist the director with the communication of stipulations that have been designated in the review process and/or counsel the investigator on how to improve the protocol application and resubmit it in a more appropriate form * Collaborate with staff on issues within the purview of protocol design. Participate as an expert at meetings, conferences, and symposia * Identify organizational education requirements and develop a strategy to ensure that all educational requirements are met with appropriate courses/trainings. Evaluate results, recommend improvements, and implement new course design * Develop priorities, policies, and define associated requirements for oversight of protocols. Design and conduct assessments of performance with respect to the achievement of program goals and objectives. Prepare plans and recommendations for any identified necessary changes. * Responsible for the operational support for activities for a protocol or group of protocols. * Prepare data and report on special projects. Assist with communications to internal and external agencies/committees * Assign and/or conduct comprehensive and timely review of all new submissions before Committee assignment, ensuring consistency between submission and related protocol * Lead Protocol and Regulatory Specialists, ensuring the flow of work and act in the role of content expert on protocols development * Ensure each new submission is reviewed for completeness and conformance with established university, federal and state regulations. Provide instruction and advice to researchers and specialists on regulations and preparation of applications * Process expedited reviews. * Ensure protocol review process follows quality and quantity expectations. Update and redesign the process to accommodate organizational changing needs. * Schedule and conduct semiannual inspections and program review; following up with deficiencies and preparing reports * Serve as consultant to members, investigators and key personnel on matters related to protocol procedures. * Follow-up on late and incomplete submissions with investigators and key personnel * Organize and prepare meeting agendas and assign appropriate Committee members as primary reviewers of submissions. * Respond to Committee requests and special monitoring requirements as directed by Chair, Director or Manager * Maintain current understanding and knowledge of federal and state regulations, state and local laws. * Monitor, evaluate and update procedures * Evaluate protocol Amendments and animal reviews; determine accuracy and completeness, request additional material or information in order to address concerns * Perform related duties as required Qualifications: REQUIRED QUALIFICATIONS:* Bachelor's degree in biological sciences or equivalent experience * 4 years of scientific research related experience with 2 years in a scientific administration role * Knowledge of federal regulations pertaining to research and hazardous biological materials (e.g., NIH Guidelines for synthetic and recombinant nucleic acids, Biosafety in Microbiological and Biomedical Laboratories 5th edition) * Ability to educate and conduct training sessions both on individual and group level * Strong knowledge of Microsoft Word, Access, and Excel * Strong knowledge of protocol processes and approval mechanisms included in ongoing oversight * Requires organizational and interpersonal skills, attention to detail, and effective oral and written communication skills necessary to interact with all levels of personnel, both within and outside UMass Worcester * Experience in handling complex and confidential material * Ability to prioritize, problem solve, and work under pressure in a deadline oriented environment Additional Information: The Sr. Protocol Specialist will conduct NIH grant to protocol congruence reviews. #LI-KR1
Occupational Therapist (OTR) – Flexible Weekend \& Per Diem --------------------------------------------------------------- Holy Trinity | Worcester, MA Job Type: Per Diem / PRN Shift: Weekends / Flexible Days ### Build Your Own Schedule. Change Resident Lives. Holy Trinity is a respected leader in Worcester healthcare, and we are looking for a passionate Occupational Therapist (OTR) to join our team on a Per Diem or Weekend basis. We know OTs have busy lives. Whether you are looking for a few weekend hours to supplement your income or a flexible per diem role that fits your lifestyle, we offer a collaborative, low-stress environment focused on authentic patient outcomes rather than just "hitting numbers." ### Your Impact at Holy Trinity Clinical Leadership: Design and implement personalized therapy plans that help residents regain mastery over their daily lives. Hands-On Recovery: Work directly with patients to improve functional mobility and activities of daily living (ADLs) like dressing, bathing, and cooking. Collaborative Care: Partner with our physicians, nursing staff, and COTAs to ensure a holistic approach to rehabilitation. Expert Guidance: Educate families and staff on adaptive equipment and strategies to maintain resident independence. Innovation: Utilize evidence-based practices and creative interventions in a supportive setting. ### Who You Are Licensed: Must be a Registered Occupational Therapist (OTR) with a valid Massachusetts license. Experienced: Minimum of 1 year of experience (geriatric or long-term care experience is a plus). Adaptable: You enjoy the variety of a dynamic healthcare setting and can jump in to help where needed. Person-Centered: You believe that rehabilitation is about more than just physical tasks—it’s about dignity and quality of life. ### Why Holy Trinity? True Flexibility: We are highly flexible with scheduling. Tell us when you’re available, and we’ll work with you. Supportive Culture: Join a team of healthcare professionals who value your expertise and input. Quality Focus: See the tangible results of your work as residents regain their independence. Competitive Pay: Enjoy excellent per diem rates in a stable, respected organization. Ready to join a team that values your time and your talent? Apply today with your resume! Holy Trinity is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all residents and staff.*
COMPANY BACKGROUND: Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with more than 100,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 60 hospitals and approximately 460 other healthcare facilities, including surgical hospitals, ambulatory surgery centers and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve. For more information, please visit www.tenethealth.com. MARKET SUMMARY: Massachusetts Group St. Vincent Hospital (home hospital), a 297-bed facility located in Worcester, Massachusetts. Key Service Lines include Cardiology, Cardiothoracic Surgery, Orthopedics, Oncology, Stroke Care, Women’s Services, and Robotic Surgery. https://www.stvincenthospital.com/ MetroWest Medical Center has 299-beds located on two campuses in Framingham and Natick, Massachusetts. Key Service Lines include Cardiology, Behavioral Health, Women’s Services, and Oncology. https://www.mwmc.com/home POSITION SUMMARY: The Chief Human Resources Officer will be responsible for the St Vincent HR operations and liaison for Metro West and ensuring all common processes, systems, practices, etc. are implemented and provide escalation and governance support. The CHRO will also serve as the hospital and group leadership team as strategic advisor providing high-quality consultancy on a diverse set of strategic and operational HR issues; representing specific hospital or market needs; ensuring implementation and application of agreed upon HR processes, systems, policies and programs; leads escalation and resolution of employee relation matters; lead HR functional liaison to a specific hospital or market accountable to attract, develop and retain key talent. Key liaison to “broker” the HR service delivery model ensuring appropriate support of human resource services and solutions are provided in areas such as talent management, total rewards, talent acquisition and deployment, learning, employee relations, organization design and restructuring. Accountable to ensure oversight and governance of group and hospitals HR processes, systems and policies. responsible for the KEY RELATIONSHIPS: Consults with business leaders on critical capability and capacity gaps, short- and long-term talent needs, compensation, organization effectiveness and employee development requirements and labor management strategies. Partners with Hospital Operations, CHRO and Tenet CoEs leaders to proactively identify and implement strategic solutions and interventions across all functional areas ensuring SLA and KPI targets are met. Partners with external HR groups/societies to stay abreast of key industry trends and best practices. Partners with other senior HR leaders to ensure the successful implementation and constant evolution of the HR service delivery model. ESSENTIAL FUNCTIONS OF THE ROLE: Acts as a point of contact to the business for all HR related services and solutions Will lead other CHROS in market Plays an active business partner role in strategic meetings (budget process, strategic planning, etc.) and translates business strategies into HR initiatives Manages labor and productivity initiatives and actions to deliver cost improvement in areas such as overtime, premium labor, headcount efficiency and contract labor Acts as a catalyst to ensure the acquisition, development and performance of leading talent and partners with members of HR service delivery model to ensure sourcing, staffing and onboarding needs are met Builds the capability of direct reports and that of the broader HR team, identifying and supporting them through their own development and towards their career goals Drives the use of data analytics, and external/internal insights to design innovative HR solutions based on short- and long-term business needs Deploys innovative, business relevant processes and solutions that drive the business strategy, talent management agenda, people engagement and organizational effectiveness and oversee service delivery (Time / Cost / Value / Quality / Direction / Strategy) according to internal and external service level agreements Provides coaching to managers on how to analyze and identify solutions to drive the business and create greater organizational capability and engagement Drives simplification and elimination of non-value-added work in the business and identifies efficiencies and drives organizational effectiveness Builds capability internally and coaches senior leaders on effective talent, organizational and employee engagement strategies Drives culture change toward the direction of business (Understands the vision of the business, leads culture gap analysis, action plans against gaps, leverages communication tools/expertise to drive desired change) to ensure change initiative are managed in a predictable and controlled manner ensure overall objectives are achieved Leverages external networks to understand market trends, shape organizational strategy and apply leading practices Identifies the need for HR solutions and partners across HR to integrate and broker these services, overseeing and constantly improving a work-intake and contracting process to enable priorities and deliverables to emerge at enterprise, business unit and channel levels Other duties as assigned CANDIDATE EXPERIENCE, ATTRIBUTES AND EDUCATION REQUIREMENTS: 10+ years’ experience in providing Human Resources services, solutions and leadership in roles of different levels of size, complexity, business model maturity, etc. Partnering with business leaders to develop, design and implement relevant strategic human resources strategies Ability to manage and develop senior HR functional and leadership capability Led organization design, restructuring and strategic workforce planning initiatives Has successfully led complex and system-wide organizational change that is a result of operating model transformation, business startup, mergers and acquisitions, business consolidation, etc. Experience in creating and enhancing organizational culture through organizational effectiveness and development strategies that deliver higher levels of employee engagement, commitment and satisfaction Highly skilled in executing “generalist” HR core processes in areas such as talent management, talent acquisition, employee relations, compensation, performance management, employee assessment and development, success planning and organizational development Diverse background in multiple industries and/or operating units within the same organization Professional Attributes Skillful at influencing senior leaders and diverse perspectives towards common goals Able to surgically analyze and diagnose business and people performance, organizational climate and culture and use data to create insights that drive higher thinking and outcomes Ability to effectively balance enterprise and business specific requirements through high quality HR business partnering, superior consultative skills and knowledge of the business Developed, led and implemented organization and functional change management strategies, initiatives and process Ability to identify, develop and retain high quality talent balancing multiple engagement and reward levers to deliver overall individual and organization value and capability Ability to effectively manage a budget, interpret a P\&L, understand key business drivers and has solid cost benefit trade off analysis and planning skills Ability to manage multiple priorities and initiatives keeping all in balance and delivering within cost, timing, change impact expectations Strong organization planning, critical thinking and prioritization skills Ability to inspire and motivate all levels of the HR organization from the frontline to senior HR professionals Ability to develop strategy that can be translated into clear, concise and actionable initiatives and action plans Demonstrates strong courageous leadership skill sin the ability to make balanced, difficult and complex decisions in the face of opposition Personal Attributes A high-energy individual with a strong work ethic and high expectations for performance. A person who leads by example and sets strong professional and personal standards for every activity. Someone who values employees at all levels, treating all with dignity and respect. An individual who is able to relate easily to people from all walks of life; empathetic and compassionate. Self-confident and assured with significant presence and charisma, but with a balanced ego. An individual of highest personal and professional integrity, principle and knowledge, earning respect and support when making difficult decisions and choices. Able to establish immediate credibility with peers, senior leadership, and the medical staff. An individual with a contagious passion for his/her work. Education/Certifications Bachelor’s degree in Human Resource Management or related field. Master’s degree in Human Resources or related field. (preferred). Travel Travel within the Massachusetts group of hospitals. Selected candidate will be required to pass a Motor Vehicle Records check. Compensation Base pay: $140,000-$220,000 annually. Compensation depends on location, qualifications, and experience. Position may be eligible for an Annual Incentive Plan bonus of 10%-50% depending on role level. Management level positions may be eligible for sign-on and relocation bonuses. #LI-JK2 Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: http://www.uscis.gov/e-verify The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. 2603001657
Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok. Job Description The primary responsibility of this site-based role is to develop, coordinate, and implement environmental, health, and safety improvement programs, elevating facilities to best practice standards and promoting safety throughout the organization within the scope of responsibility. Responsibilities: Develops and implements robust EHS programs, training initiatives, and policies to reduce incidents and ensure compliance with regulations and company requirements. Provide EHS leadership and direction for management, professional, technical and support staff in area of responsibility. Ensure systems are in place to enable area of responsibility to operate in legal and ethical compliance regarding EHS issues. Leads efforts to educate employees on best practices, precautions, and established procedures. Provide business perspective, strategic and tactical direction to develop and implement EHS initiatives for the EHS Long range plan. Authority to represent AbbVie externally on matters related to EHS with external regulatory agencies and non-government organizations. Maintain a broad understanding of local, regional and global EHS regulations and practices for area of responsibility. Leads efforts to educate employees on best practices, precautions, and established procedures. Leads efforts to educate employees on best practices, precautions, and established procedures. Ensures compliance with all applicable local, state, and federal regulatory requirements which include but are not limited to OSHA's Process Safety Management (PSM) standard (29 CFR 1910.119) and EPA's Risk Management Planning (RMP) rule (40 CFR 68), Mechanical Integrity programs, PCI, DOT, EPA etc. Creates a safety culture by setting directions to reduce or eliminate operations-related injuries or accidents, damage/loss of product or equipment, and unnecessary costs by ensuring that all equipment and facilities are maintained consistently with safety, security, hygiene and standards set by AbbVie. Qualifications Bachelor’s Degree (EHS related, Engineering) plus 5 – 12 years of EHS related experience or master’s degree (EHS related, Engineering) plus 5 – 8 years of EHS related experience. EHS related experience in manufacturing or laboratory environments is required. Certified Industrial Hygienist (CIH) certification is preferred but not required. Working experience performing qualitative and quantitative occupational hygiene risk assessment and exposure monitoring including, but not limited to developing monitoring strategy, issuing technical reports, and generating recommendations to reduce risk. Working experience in implementing EHS regulations, conducting risk assessments, root cause analysis, incident investigations, interacting with regulatory agencies and external organizations and managing cross functional teams. Development of practical, applicable standards and/or policies that meet business objectives. Technical expertise in the EHS functions as well as technical writing and business communications. Ability to actively listen, build and maintain effective working relationships with internal/ external colleagues and stakeholders, and resolve conflicts. Ability to successfully manage projects and programs. Key Stakeholders: Regional Commercial Senior Leaders and Affiliate Senior Leaders at 20 – 35 Affiliates . EHS professionals and non-EHS personnel at commercial affiliates and US Field-based and Office-based employees. Corporate EHS and Fleet Management. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US \& Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US \& Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
The Department of Children and Families (DCF) is seeking dynamic, and mission-driven individuals to fill the critical role of Social Worker. Selected candidates will provide the necessary services to help children in need including homeless, foster, abused and neglected. In many situations, Social Worker’s interact with children and family members, including siblings, parents, extended relatives, and guardians in order to assess the needs of each child and determine the best course of action for improving the child/family environment. Please Note: Diversity equity and inclusion are core values for the Department of Children and Families. DCF strives to continue to build the most diverse equitable and inclusive workforce possible to be representative of the communities we serve. DCF strongly encourages diverse and multi-lingual candidates to apply. Duties and Responsibilities (these duties are a general summary and not all inclusive): Assess, evaluate, conduct initial and ongoing case management of children/family services, and needs. Develop, review, update and ensure implementation of strength-based service plans for each child in care or custody including risk assessment, safety plans and goals. Complete all documentation in accordance with agency and regulatory requirements. Attend home and foster care visits; transport children to health, social services or other agency-related appointments as required. Maintain ongoing communication with DCF staff and other constituencies, initiate court action when necessary. Empower families to make stable commitments to children by providing counseling and coordinating visits with biological parents and/or guardians and other relatives; develop a helping relationship and ensure needed supports and services are provided. Attend weekly supervision, weekly staff meetings, in-service training, and team meetings. Maintain a high degree of professionalism in the community, with clients, schools, courts and with referring agencies seeking to build and sustain positive relationships. IMPORTANT: Offers of employment are made based on agency staffing needs. Offices in the Central Region consist of: North Central Office – 690 Mechanic Street, Suite 100, Leominster, MA 01453 South Central Office – 185 Church Street, Whitinsville, MA 01588 Worcester East Office – 151 West Boylston Drive, Worcester, MA 01606 Worcester West Office – 5 Brussels Street, Worcester, MA 01610 Framingham Office - 300 Howard Street, Framingham, MA 01702 About the Department of Children and Families: The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education. DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by stabilizing and preserving families; providing quality temporary alternative care, when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and 6) committed to continuous learning. For more information about DCF: https://www.mass.gov/orgs/massachusetts-department-of-children-families Pre-Offer Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants". Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. Please be advised that you have applied to a “Continuous Posting.” Continuous postings are used for high volume positions which require continuous hiring. Candidates who apply to this posting will remain active in the “continuous posting” for 90 days and will be considered as openings arise. Although we cannot guarantee every candidate will be considered, as selection is based on job availability and individual staffing needs of the agency, candidates are strongly encouraged to reapply after 90 days. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4. Qualifications Minimum Entrance Requirements: Applicants must have (A) a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education or criminal justice or a relevant human services degree and (B) a current and valid Licensures as a Licensed Social Work Associate, Licensed Social Worker, Licensed Certified Social Worker or Licensed Independent Clinical Social Worker issued by the Massachusetts Board of Registration. * Applicants at the Department of Children and Families must obtain the required license in Social Work within the first nine (9) months of employment. The classification may require possession of a current and valid Motor Vehicle Driver's License at a class level specific to assignment. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Official Title: Social Worker I-DCFPrimary Location: United States-Massachusetts-5 Brussels Street - WorcesterJob: Community and Social ServicesAgency: Department of Children \& FamiliesSchedule: Full-timeShift: DayJob Posting: Jan 27, 2026, 8:07:39 AMSalary: 68,435.12 - 93,470.00 YearlyIf you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Jae Beal / jae.beal2@mass.gov - 8572837581Potentially Eligible for a Hybrid Work Schedule: Yes
Job Title: Mortgage Loan Originator Department: Loan Center Reports To: VP of the Loan Center Location: Worcester, MA (onsite) About Webster First Federal Credit Union Established in 1928 and driven by a goal to make life more comfortable for our community, Webster First Federal Credit Union has grown to an over one-billion-dollar financial institution, serving over 90,000 members across our banking and lending services. Our mission is to leverage who we are as a credit union to empower our members to live their best financial lives. We focus on members, not profits, and our values of strength, exceptional service, and “New England authenticity” are at the heart of everything we do. We can’t do it without an exceptional workforce! With approximately 250 employees spread across 15 locations in Massachusetts, Webster First Federal Credit Union is committed to empowering a diverse and inclusive workforce that is representative of the community we serve. Our members come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger. Summary The Mortgage Loan Originator is responsible for originating and processing residential mortgage loans while delivering exceptional member service. This role serves as a trusted resource for members seeking mortgage solutions by providing guidance, answering questions, and ensuring loan applications are processed efficiently and in compliance with credit union policies and regulatory requirements. The Mortgage Loan Originator works closely with internal departments to support members throughout the mortgage process and to promote overall member satisfaction. Essential Duties and Responsibilities Member Services Open new personal accounts, including checking, savings, and certificates. Monitor account funding as part of the account opening process to ensure accounts are properly funded and activated. Process account maintenance requests (name changes, address updates, etc.). Assist members with questions related to their accounts, online banking, debit cards, and credit union services. Provide accurate information about credit union policies, procedures, and products. Promote and cross-sell credit union services to deepen member relationships. Mortgage Origination Accept, process, and review mortgage applications Conduct interviews with members to gather required loan documentation and information. Ensure all applications are complete, accurate, and properly documented Analyze credit reports and assess applicant qualifications within established lending guidelines. Prepare required disclosures, ensuring timely and accurate delivery through the member’s chosen channel. Submit applications to underwriting and communicate decisions (approvals, denials, or counteroffers) to applicants. Collaborate closely with the Mortgage Departments, Legal Department, and other internal teams to ensure accurate and efficient processing. Monitor and manage an active mortgage pipeline to ensure timely follow-up and resolution of outstanding items. Maintain detailed and up to date notes within the application system so that other team members can easily understand the status and next steps, especially during any absence. Stay informed of regulatory changes, internal policy updates, and mortgage product enhancements by attending managements meetings or outside seminars are required. Promote overall BSA compliance by adhering to all BSA and OFAC regulations specific to the job function and assisting the Credit Union’s BSA department as necessary with any departmental function specific items. Promote the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations. Complete annual training as required, including topics such as BSA, GLBA, OFAC, SAFE Act, and regulations B, C, D, E, CC, DD, and Z, along with any additional training deemed necessary. Perform other duties as directed. Qualifications/Requirements Strong interpersonal skills with the ability to read, analyze, and interpret oral and written instructions. Proficiency in reviewing credit reports and financial documents. Proficiency with basic math and ability to interpret numerical data. Critical thinking and problem-solving skills, including data gathering and analysis. Ability to work accurately in a fast-paced environment and manage multiple priorities Commitment to confidentiality, security, and regulatory compliance. Willingness to complete annual training on topics such as BSA, GLBA, OFAC, SAFE Act, and related regulations. Strong personal accountability, including consistent punctuality and adherence to assigned schedules. Education/Training Experience Bachelor’s degree (BA or BS) from a four-year college or university preferred. Prior experience as a mortgage originator/officer required. * 1 – 3 years of related experience and/or education; or an equivalent combination of experience and education. Physical Demands \& Work Environment This role primarily takes place in a professional office environment and involves sedentary work, at a desk or teller station, using a computer, and engaging in phone or video conversations. The noise level is generally moderate. Employees may need to sit or stand for extended periods, move about the office, and occasionally lift, push, pull, or carry items up to 20 pounds. Some repetitive motion including movements (motions) of the wrists, hands, and/or fingers. Employees are required to have visual acuity to perform activities such as transcribing, viewing and using a computer, and reading documents, as well as the ability to communicate verbally with colleagues, supervisors, members, and visitors. Reasonable accommodations will be provided as needed. Pay Range: Salary Band 4, $24–$38 / hour Note: This range reflects the full salary band for positions at this level. Individual compensation is determined based on experience, skills, and internal equity.