Jobs in Macquarie Park Australia

Customer Success Manager

We are seeking an experienced and commercially minded Customer Success Manager (Strategic Accounts) to manage a portfolio of our most important enterprise customers across Australia and New Zealand. In this role, you will serve as the primary relationship owner for a select group of strategic accounts, partnering with senior stakeholders to drive customer value, adoption, retention and long-term business outcomes. You will act as a trusted advisor, helping customers maximise the impact of their investment while identifying opportunities to expand partnerships and deliver additional value. Unlike a traditional Customer Success role focused primarily on adoption and support, this position combines strategic customer success leadership with a strong commercial mindset. You will be responsible for driving customer health and satisfaction while contributing to retention, renewals and revenue growth across your portfolio. Key Responsibilities Customer Success \& Strategic Account Management * Own and manage a portfolio of strategic enterprise customers across ANZ. * Build trusted relationships with executive sponsors, key stakeholders and decision-makers. * Develop and execute customer success plans aligned to customer business objectives and desired outcomes. * Lead Executive Business Reviews (EBRs) and strategic account reviews to demonstrate value and drive long-term engagement. * Drive product adoption, utilisation and value realisation across assigned accounts. * Proactively monitor customer health, identify risks and implement mitigation plans to protect retention. * Serve as the customer's primary advocate and escalation point within the business. Retention \& Revenue Growth * Drive customer retention and support the achievement of Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets. * Identify opportunities for expansion, upsell and cross-sell within existing accounts. * Develop strategic account growth plans in partnership with Sales and Account Executives. * Support renewal planning and commercial discussions to ensure continued customer success and business growth. * Build strong multi-threaded relationships across customer organisations to increase account penetration and long-term partnership value. Executive Engagement \& Business Partnership * Establish credibility and influence with senior business leaders and executive stakeholders. * Engage customers in strategic discussions focused on business outcomes, operational efficiency and growth objectives. * Provide industry insights, best practices and thought leadership to help customers achieve their strategic goals. * Understand customer priorities, challenges and market dynamics to identify additional opportunities for value creation. Cross-Functional Collaboration * Partner closely with Sales, Product, Professional Services, Support and Marketing teams to deliver an exceptional customer experience. * Act as the voice of the customer internally by sharing feedback, market trends and product enhancement opportunities. * Coordinate internal resources to ensure successful delivery of customer initiatives and outcomes. * Maintain accurate account plans, customer engagement records, renewal forecasts and opportunity pipelines in CRM systems. Skills \& Experience * 5+ years' experience in Customer Success, Strategic Account Management, Enterprise Account Management or related customer-facing roles. * Proven success managing large, complex enterprise or strategic accounts. * Experience building relationships with senior stakeholders, including Director, VP and C-level executives. * Strong customer success background with demonstrated success in driving retention, adoption and customer outcomes. * Commercially minded with experience supporting renewals, account growth, upsell and cross-sell initiatives. * Experience within SaaS, software, information services, legal technology, tax and accounting technology, governance, risk and compliance (GRC), regulatory technology or related industries. * Strong consultative selling, stakeholder management and strategic planning skills. * Exceptional communication, presentation and executive engagement capabilities. Our Values Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance. We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements. Culture And Benefits We care for our people and a part of that we offer: * Flexible Working Arrangement – Work from Anywhere and Hybrid Working (promoting work life balance) * Learning and Development opportunities * Access to health and wellness programs * Parental leave benefits that exceed legislative requirements * The opportunity to work within a global organization with experienced leaders You can learn more about what we do by visiting our: Website : Wolters Kluwer Australia | Wolters Kluwer Meet the People: How the People of Wolters Kluwer Strive to Be The Difference | Wolters Kluwer Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Medication Safety Pharmacist

From $70,000/yr

We Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Are you a Hospital Pharmacist ready to become a trusted expert in Pyxis, automation and medication safety? You've seen firsthand the impact the right technology, governance and medication management processes can have on patient safety. Now, there's an opportunity to take your hospital pharmacy experience beyond a single site and help healthcare organisations across Australia and New Zealand optimise medication management through industry-leading technologies, automation and evidence-based best practice. This role offers the opportunity to combine your hospital pharmacy expertise with education, consulting, project management and innovation, helping hospitals transform how medications are stored, managed and delivered. At BD, possibility isn't an idea. It's what we do. We are the Makers of Possible. As a Medication Safety Pharmacist , you'll be part of BD's Medication Safety \& Infusion Clinical Team, partnering with pharmacy leaders, clinicians and healthcare organisations to improve medication management processes through automation, technology and clinical best practice. Working across BD's Medication Management Solutions portfolio, including Pyxis™and Alaris™ you'll play a key role in supporting hospitals through technology implementations, optimisation programs and medication safety initiatives that improve both patient and clinician outcomes. This is more than a pharmacist role. It's an opportunity to become a trusted advisor, educator and medication safety expert, helping hospitals navigate the future of medication management across Australia and New Zealand. Your Day-to-Day No two days will look the same. One day you might be supporting a hospital preparing to implement new medication automation technology. The next, you could be facilitating clinical workshops, delivering education programs, reviewing medication workflows or partnering with healthcare leaders to identify opportunities for improvement. You Will * Deliver product training, clinical education and technical support to healthcare customers * Support product evaluations, clinical simulations, implementations and post-implementation optimisation programs * Design and deliver education programs tailored to individual customer needs * Partner with hospitals to improve medication management processes and support medication safety initiatives * Manage multiple projects across the customer lifecycle, from pre-sale support through to implementation and ongoing optimisation * Conduct audits, assessments and continuous improvement activities to drive better outcomes * Build strong relationships with pharmacy leaders, clinicians, decision-makers and Key Opinion Leaders * Support customers in adopting evidence-based medication management practices * Provide customer insights and feedback that contribute to future product development and innovation * Work closely with BD's Sales, Marketing and Clinical teams to deliver an exceptional customer experience * Represent BD at conferences, trade shows and industry events About You You're passionate about medication safety and improving healthcare outcomes. You understand that medication safety is about more than individual patient interactions. You're excited by the opportunity to help healthcare organisations implement smarter processes, adopt innovative technologies and continuously improve the way medications are managed across the continuum of care. You'll Bring * A degree in Pharmacy and current pharmacist registration * Significant experience within a hospital pharmacy environment * A strong understanding of medication safety, medication governance and best-practice medication management * Excellent communication, presentation and stakeholder engagement skills * Strong planning, organisational and project management capabilities * Well-developed analytical and problem-solving skills * The ability to confidently engage and influence multidisciplinary healthcare teams * A passion for innovation, continuous improvement and healthcare technology Experience with medication automation technologies, digital health initiatives or systems such as Pyxis™ or similar platforms will be highly regarded, but is not essential. Why BD? BD is one of the world's largest medical technology companies, but we've never lost our human touch. Every day, healthcare professionals rely on our technologies to improve patient outcomes, enhance safety and drive better healthcare delivery. Through our Medication Management Solutions business, we're helping hospitals rethink what's possible across the medication management continuum. With more than 70,000 associates worldwide, we're committed to helping our people build meaningful and rewarding careers. Many of our associates have successfully transitioned from clinical practice into broader leadership, consulting, commercial and innovation-focused roles. Here in ANZ, a high percentage of our opportunities are filled through internal promotion. We don't just talk about career development, we invest in it. Because at BD, possibility isn't just imagined. It's made. What's in It for You? * Competitive salary package and employee benefits * Opportunity to become a recognised expert in medication safety and automation technologies * Exposure to leading healthcare technologies including Pyxis™, Alaris™ and Rowa™ * The chance to influence medication safety practices across hospitals throughout ANZ * A role combining clinical expertise, education, consulting and project leadership * Ongoing development, training and mentorship from experienced healthcare professionals * A collaborative and highly respected clinical team environment * Long-term career opportunities within one of the world's leading MedTech organisations * The opportunity to help shape the future of medication management while remaining connected to clinical practice Ready to Make the Move? If you're a Hospital Pharmacist passionate about medication safety and ready to take your expertise beyond a single hospital, we'd love to hear from you. Apply today and discover how your pharmacy experience can help shape the future of medication management across Australia and New Zealand. Join BD as a Maker of Possible. Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. Required Skills Optional Skills Primary Work Location AUS Sydney - North Ryde Additional Locations AUS Melbourne Work Shift

Customer Service Representative | Order Entry Administrator

From $100/yr

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Are you ready to go beyond traditional customer service and drive high-accuracy delivery of essential medical products? * Secure a permanent career path with the global leader in medical innovation * Champion meaningful change to enhance outcomes for our partners and patients * Thrive within a high-performing, agile and flexible environment A healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche. As a Customer Service Specialist , you will serve as a vital operational bridge connecting healthcare providers, logistics partners, and internal supply chain teams. Working for a fast-paced, distribution-focused medical distributor, you will ensure life-changing healthcare products reach customers without delay with streamlined order processing and leveraging AI technology. Key Responsibilities Include * Order processing: Execute end-to-end processing of customer orders utilising AI-supported entry tools and enterprise ERP systems. Validate automated extractions, correct pricing or item discrepancies, resolve EDI transaction holds, and manage allocations for bottlenecked materials * Dual Logistics \& Vendor Coordination: Align closely with internal warehouse teams and external providers regarding dispatch cut-offs, picking schedules, and delivery tracking. Track outbound and return shipments, manage carrier updates, and safeguard cold-chain integrity across all transit legs * Variance Resolution \& Returns Management: Investigate shipment variances against carrier Proof of Delivery (POD) logs and warehouse records. Oversee the complete customer returns cycle. Log complaints in CRM, document operational notes in SAP ERP, and maintain audit-ready records * Deliver exceptional customer support: Drive high customer satisfaction by maintaining prompt call-queue response times and clear email resolution Key Collaborators You will collaborate across a diverse global network: * Internal: Customer Success, Access \& Innovation, Strategy \& Solutions, Service \& Support, Finance \& Operations, IT, Quality \& Regulatory, and Legal * External: Pathology Laboratories, Hospitals, Wholesalers, Regional APAC/Global teams, and Supply Chain Providers Who You Are * Experienced: 3+ years of customer service, returns, or order management experience preferably within medical distribution, pharmaceuticals, or healthcare logistics * Logistics Tech-Savvy: Proven experience with SAP Or similar ERP software , and EDI exception resolution (desired). Knowledge of Google Suite tools or similar (essential) * Compliance Minded: Strong understanding of Good Distribution Practice (GDP) requirements and temperature-controlled cold-chain logistics * Agile Problem Solver: Meticulous attention to detail, and a proactive, customer-first approach under dynamic timelines * Effective interpersonal skills- excellent communication skills in both written and spoken, maturity and confidence in handling customer queries and complaints This role is only open to candidates that have full eligibility to live and work in Australia. We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team. What we offer Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders. Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients. Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes. We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

Senior Project Manager (m/f/d)

From $30/yr

About the job At Sofico , we’re shaping the future of mobility – and we’re doing it together. Our software, Miles , enables companies worldwide to manage their leasing, fleet and mobility operations in one integrated platform. From our Macquarie Park office, we’re looking for an experienced Senior Project Manager to lead complex, high-impact software implementation projects for our customers. This is a senior, customer-facing role where you’ll take ownership of projects from planning through implementation, go-live and transition to support. You’ll shape the project approach, lead cross-functional teams, work closely with senior customer stakeholders and maintain oversight of scope, budget, quality and risk. Your responsibilities will include: Lead complex end-to-end ERP and software implementation projects , ensuring successful delivery against scope, timeline, budget and quality. Define and shape the project approach best suited to the customer and project while aligning with Sofico’s implementation methodology. Establish project plans, governance, milestones, responsibilities and communication structures. Build strong relationships with senior customer stakeholders and represent Sofico in Steering Committees and key project meetings. Lead cross-functional project teams and coordinate multiple workstreams, resources, dependencies and priorities. Proactively manage project risks, issues and change, taking corrective action where required. Maintain strong commercial oversight, including project budgets, invoicing and input into revenue forecasting and recognition. Lead projects through go-live, hypercare, customer acceptance and transition to support. Your skills and interests: You’re an experienced Project Manager who enjoys leading complex implementations while remaining close to the delivery. You combine strong project management capability with strategic thinking, commercial awareness and confident stakeholder management. What we’re looking for: Significant experience managing ERP, enterprise software or complex IT implementation projects. Proven experience delivering projects end-to-end, from mobilisation and planning through implementation and go-live. Strong leadership, negotiation and senior stakeholder management skills. Experience managing multiple workstreams, priorities and project dependencies. Strong knowledge of project planning, governance, risk and change management. Commercial awareness with experience managing project budgets, scope and financial performance. The ability to navigate complexity, exercise sound judgement and drive practical solutions. Experience leading, mentoring and developing project teams. Excellent communication and conflict-resolution skills. Experience within leasing, automotive, fleet, finance or mobility would be highly regarded. To be eligible, you must be an Australian Citizen, Permanent Resident, or have your own pathway to PR. Unfortunately, we are unable to offer visa sponsorship for this role. What we offer: At Sofico, you’ll join an international, multicultural company with over 30 years of success. We double in size every five years, staying true to our open and collaborative culture even as we grow. We believe you should be in control of your own career. That’s why we put your personal development first. With an extensive onboarding program, you’ll spend six months learning our products and getting to know the organisation with the support of a dedicated job coach. Your learning doesn’t stop there; we’ll continue to offer opportunities for growth and development throughout your career. You’ll work in a modern, accessible office with flexible and hybrid work options that allow you to balance work and life. In addition, we offer: Continuous opportunities for learning and professional growth. Onsite parking, EV charging and walking distance from the metro. Competitive salary and flexible office hours. Novated leasing options and mobile phone reimbursement. Complimentary coffee, soft drinks, breakfast and fruit. Work from home two days per week. Team events including after-work drinks, BBQs, family days and company weekends. Find Jobs in United Kingdom on Arbeitnow

Senior HRIS Analyst - SuccessFactors (Fixed Term)

From $12/yr

Why You’ll love this role We’re seeking a Senior HRIS Analyst (SuccessFactors) to deliver expert functional and technical support across our SAP SuccessFactors platform, ensuring system stability, enabling change, and driving continuous improvement in partnership with People \& Culture, IT, and external vendors. Note - this will be a 12 month fixed term contract. Extra reasons to join us 🌿 Flexibility \& balance: Family Friendly accredited employer + hybrid working options 🌟 More time for you: Wellbeing + volunteer days 📚 Grow your career: Ongoing learning and development support 🤝 Inclusive \& supportive: LGBTQ+ Bronze \& Mental Health Gold employe * In this Role * Provide Level 2/3 support for SAP SuccessFactors, ensuring system stability, data integrity, and timely issue resolution. * Act as the escalation point for complex system, access, and configuration matters across the platform. * Support system enhancements, configuration changes, and continuous improvement initiatives. * Lead release activities including impact assessments, testing, UAT, and post-release support. * Partner with People \& Culture, IT, and external vendors to deliver effective HRIS solutions and services. * Create and maintain user documentation, support resources, and drive capability uplift across the HRIS community What Are We Looking For? * Proven experience as a functional SME supporting SAP SuccessFactors in a production environment * Strong knowledge of Recruitment and Onboarding modules, with hands on configuration and support experience * Solid understanding of HR processes, employee lifecycle data, and organisational structures * Experience supporting system enhancements, upgrades, testing, and post implementation activities * Strong analytical, problem solving, and customer focused service capability * Ability to collaborate effectively with People \& Culture, IT, and external partners in a complex enterprise environment Be part of something bigger Backing local brilliance is at the heart of what we do. As Australia’s leading wholesale distribution company, Metcash proudly supports independent retailers behind iconic brands such as IGA, Foodland, Mitre 10, Total Tools, Cellarbrations and The Bottle O — fuelling an unstoppable network of independents across Australia. We welcome applications from all backgrounds, including First Nations peoples. If you need adjustments or support during the process, let us know — your privacy and dignity will be respected. This role is managed by our internal Talent Acquisition team; please no agency enquiries.