IT Production Operations Manager Salary from: £60,000 Location: Cardiff (Hybrid – 2 days per week in the office) CPS Group are working with a well-established financial services organisation looking for an IT Production Operations Manager to lead a high-performing operations function responsible for keeping critical production systems running securely, reliably and efficiently. This is an excellent opportunity to join a business that is investing heavily in technology, operational resilience and automation, giving you the chance to shape production operations while leading an experienced technical team. The Role As IT Production Operations Manager, you'll oversee the day-to-day management of production operations, ensuring critical services, enterprise scheduling and batch workloads are delivered consistently and securely. You'll play a key leadership role during major incidents, drive operational improvements, and help build a resilient, automation-first production environment. What You'll Be Doing * Leading the day-to-day operation of critical production services and scheduled workloads * Managing operational readiness, documentation, procedures and support models * Acting as a senior escalation point during major incidents and coordinating service recovery * Driving root cause analysis and continuous service improvement initiatives * Improving operational resilience, disaster recovery and service stability * Leading automation initiatives to reduce manual processes and improve efficiency * Establishing governance and operational controls for changes entering production * Using service data and operational metrics to identify improvement opportunities * Working closely with technology teams and third-party suppliers to minimise production risk * Coaching, mentoring and developing a high-performing operations team. What We're Looking For * Leading IT Production, Service Operations or Infrastructure Operations teams * Managing production environments within complex enterprise organisations * Mainframe operations, enterprise scheduling and batch processing * Incident and Major Incident Management * Operational resilience, disaster recovery and service continuity * Automation and continual service improvement * Using operational data and KPIs to drive better outcomes * Working within regulated industries such as financial services (desirable). Contact : Zach Bennett – CPS Group
Department: Operations Employment Type: Permanent Location: Cardiff, UK Reporting To: Head of Client Services and Onboarding Description We see a world where we all contribute to a thriving planet and together, we are a collective force for good. Planet Mark is a sustainability certification which recognises outstanding achievements, encourages action, and builds an empowered community of like-minded individuals. We work with businesses to rigorously measure their carbon footprint and social value, engage their staff and supply chain to unlock their knowledge and drive passion for change, and communicate their progress to build a positive brand. We help businesses put a purpose at the heart of their organisation that brings social, environmental, and economic considerations together. We’re looking for an experienced Onboarding Manager to join SafePlanet and play a key role in delivering a seamless client onboarding experience from sale through to full implementation. This is a client-facing role where you’ll take ownership of onboarding processes, ensuring clients are set up for long-term success while driving strong engagement, contractor retention, and commercial outcomes from day one. What that means day to day * Leading and delivering tailored onboarding plans to ensure clients are successfully implemented from sale through to go-live * Acting as the main point of contact during onboarding, providing a professional and smooth client experience * Managing mobilisation timelines and ensuring all pre-implementation milestones are achieved * Monitoring onboarding performance and taking proactive steps to improve contractor conversion and retention * Collaborating with Sales, Account Management, Marketing, and Operations to ensure a seamless client journey What you’ll need to be successful You will have experience managing onboarding or mobilisation processes and supporting client accounts within a commercial environment. You should be confident working cross-functionally, ensuring a smooth client journey from sale to implementation. You will be highly organised and process-driven, with the ability to manage multiple priorities in a fast-paced setting. Strong communication skills are essential, enabling you to build relationships and clearly present insights to stakeholders. You will also be data-driven, able to monitor performance, identify trends, and take action to improve outcomes such as conversion, retention, and client satisfaction. * Experience managing client onboarding or mobilisation processes * Experience supporting client accounts * Strong stakeholder management skills * Strong reporting and performance tracking capability * Proficiency in Microsoft Office * Experience in SaaS, compliance, accreditation, or B2B services * Experience working in KPI-driven, revenue-focused environments * Familiarity with CRM and reporting systems * Experience and knowledge within a carbon accounting or sustainability environment What you'll get in return Personal Health \& Wellbeing / Benefits We operate a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer: >🍼 Enhanced Parental Leave >🌴Generous annual leave >🏥 Healthcare Plan >💟 Annual Giving Day – an extra day to give back to yourself or your community >🚲 Cycle-to-work Scheme Future Planning > 💰 Pension scheme with employer contributions >🧬 Life Assurance >💸 Rewards Program – access to discounts and cashback >🏫 LinkedIn Learning License for upskilling \& development Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us! Bring Your Whole Self To Work. Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves. What You Can Expect If You Apply * A response to your application within 15 working days * An interview process consisting of: + An initial discovery call with the recruiter + A first stage interview via Microsoft Teams + Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know. #PM
We are looking for a Technical Product Manager to join the API team, driving the product direction. This is a highly technical role, the ideal candidate will have worked in a technical role previously moving in to Product or have a passion for development and understand the structure of API's. Who We Are Creditsafe is the world’s most used provider of business credit reports with coverage of more than 430 million businesses worldwide. We deliver actionable intelligence powered by machine learning, AI, and connected data to help companies grow, thrive, and identify opportunities. Founded in 1997, we have offices in 16 countries serving more than 110,000 customers. About The Role We are seeking a Product Manager to own the strategy and roadmap for our flagship Connect API. You will own the roadmap to develop our APIs and will need to make important prioritisation decisions to meet current and future customer needs (including readiness for AI agents and LLM-based consumption). Key to the role will be working with the API Architect and development team to ensure we are building the right thing at the right time. You will work closely with engineering, product, marketing, sales and support teams and customers across the globe to ensure smooth product development, go-to-market and day-to-day customer experience. Key Responsibilities * Champion the customer perspective, gathering feedback to inform API product decisions. * Own and prioritize the product roadmap to maximize business value and reduce delivery friction. * Partner with the API Architect to provide a clear, evolving product vision to align API development with customer and market needs. * Manage the development backlog, translating requirements into actionable user stories. * Collaborate across product, engineering, sales, and leadership to align priorities. * Ensure releases deliver customer value and are supported by effective go-to-market activities. * Develop deep expertise in your product area and support knowledge sharing. * Work with marketing to create go-to-market collateral and enablement materials. * Drive API-first thinking across the wider product portfolio to prevent rework and architectural drift. * Own API lifecycle management — versioning strategy, deprecation policy, and legacy endpoint retirement. * Oversee how new product capabilities are exposed through the API surface. Skills \& Experience * Proven experience as an API product manager * Track record delivering REST APIs and executing strategic roadmaps * Strong verbal and written communication skills, adaptable to different audiences * Understanding of Agile/Scrum product development practices * Ability to align and influence multiple stakeholders * Expertise in translating customer needs into clear product requirements and user stories (covering both functional and non-functional aspects) * Outcome-oriented mindset with innovative problem-solving abilities * Critical thinking with the ability to identify root causes, evaluate alternatives, and make sound decisions with incomplete information * Encourages healthy debate and curiosity within teams to reach optimal solutions * Experience migrating customers from legacy APIs * Passion for technology and data-driven business decisions * Bachelor’s degree or equivalent experience * Oversee how new product capabilities are exposed through the API surface. * API design fluency. REST principles, OpenAPI/Swagger, pagination, auth patterns, error handling * API observability including usage analytics, rate limiting, deprecation telemetry Benefits * Competitive Salary. * Company Laptop supplied. * Bonus Scheme. * 25 Days Annual Leave (plus bank holidays). * Hybrid working model. * Healthcare \& Company Pension. * Cycle to work and Wellbeing Programme. * Global Company gatherings and events. * E-learning and excellent career progression opportunities. * Plus more that can be found on the benefits section on the Careers page, https://careers.creditsafe.com/gb.
Job Description Job Title: Senior Business Analyst Location: Cardiff (UK Hybrid) Day Rate: £665 Inside IR35 Duration: 6 months Contract Start Date: ASAP Role Purpose An exciting opportunity to be a part of the innovation and evolution for an organisation's Business Analysis practice. You will be the “voice of the business” ensuring that THE technology teams deliver solutions that meet business needs. You’ll do this by proactively understanding business, eliciting requirements and continually looking for ways to improve the user experience. You will support the Head of Business Analysis to evolve the BA practice, including being a role model and leader for other Business Analysts on the team. Specific responsibilities include; * Working with Programme and Project Managers to deliver business analysis activities in a timely fashion, ensuring optimal quality and a focus on user experience. * Collaborating cross-geography and cross-culture to develop relationships with practitioners to ensure diverse contribution to solutions. Demonstrable Project Scope Exposure Or Experience * Demonstrable hands-on business analysis ownership for requirement capture and definition of full ‘end to end’ Software License Manager lifecycle process maps. * Demonstrable experience of capturing and articulating business requirements and user stories for ServiceNow’s SAMPro solution. * Demonstrable experience delivering process design and change relating to ServiceNow’s SAMPro implementation and adoption into BAU teams. * Intermediate knowledge of SAMPro (N-2 or less) functionality including OOTB forms / workflow / integration, underlying data principles and reporting / dashboard capabilities. * Intermediate knowledge of SAMPro metering and discovery functionality and integrations including SCCM, JAMF, SAAS portals. * Experience of data analysis and mapping / transformation of software asset, contractual and license data attributes from legacy systems into SAMPro * Demonstrable experience supporting ServiceNow SAMPro development and testing activity, acting as the bridge between development and test teams and business SMEs. * Demonstrable experience working with SMEs to create high quality digital training material and knowledge articles to support SAMPro user adoption and best practise use. * Knowledge of CSDM concepts, structures and principles * Working with ServiceNow ITBM, ADO or Monday.com * Experience of collaborating and managing relationships with business stakeholders, at all levels, with the ability to challenge where required. * Ability to quickly understand high level business processes and problems and present solutions and options. Essential Skills * Designing user experiences and design thinking * Intermediate / advanced user of iGrafx and Microsoft Visio software for creation of process maps * Intermediate Excel and PowerBI skills to support data analysis, reporting design and delivery
Job Advert The Opportunity We are looking for a Business Analyst with a demonstrable track record of managing and delivering change and delivering IT and technology solution. As part of our busy team, you will be joining our Technology and Data Directorate working with stakeholders at all levels to understand business needs, identify inefficiencies, and design solutions that deliver real value to our residents and teams. This is a key role in helping us improve the quality, availability, and accessibility of information across the organisation. Who are we looking for? We Are Looking For Someone Who Brings a Blend Of Technical Expertise, Analytical Thinking, And a Strong Customer Focus. Ideally, You Will Have * Proven experience of undertaking the responsibilities of a Business Analyst. * A strong customer-focused and empathetic approach to working with people. * The ability to work independently and collaboratively within a team, managing your workload effectively and making sound decisions to meet challenging deadlines. * Excellent communication skills, with the self-awareness to tailor your approach to different audiences. * A solid understanding of software development and a proven ability to define system and software solutions. * Experience working with stakeholders and operational staff to gather requirements, develop strategy, and translate needs into actionable outcomes. * Strong analytical skills with the ability to create designs and specifications based on requirements. * Experience in documenting business processes, wireframes, user stories, and specifying requirements using a variety of methods. * A track record of managing and delivering change within an organisation, supported by clear and concise documentation and recommendations. * Knowledge of Microsoft enterprise solutions, particularly Dynamics, SharePoint, and Workflow software, along with specialist knowledge of hardware and software used across common platforms including Azure DevOps and Visio. What will you be doing? Reporting to the Technology Portfolio Manager, you will work closely with key stakeholders across the organisation to undertake full evaluation and analysis of business processes and systems. You will identify where existing constraints or inefficiencies exist, and proactively design and recommend solutions that deliver meaningful improvements. You will gain a deep understanding of how systems and processes connect and overlap, identifying areas of waste and hand-offs, and helping to redefine workflows that support better service delivery to our residents. Part of your responsibilities will include producing clear, high-quality documentation, contributing to change management efforts, and collaborating with internal teams and external suppliers to explore and understand technical capabilities and constraints. Being a strong communicator is key who can build positive relationships across the organisation and beyond, adapting your approach to suit different audiences. You’ll be expected to provide a high quality, friendly, and customer-orientated service, always demonstrating empathy, professionalism, and a commitment to continuous improvement. For further information about the role please view the attached role profile in the recruitment pack. Who are Wales \& West Housing (WWH)? We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate. Want to find out more? Why not arrange an informal conversation with Gavin Jones, Technology Portfolio Manager on gavin.jones@wwha.co.uk and you can find out lots more in the recruitment pack. What’s in it for you? In Return For Your Hard Work, Commitment And Innovation, You Will Enjoy An Environment Focused On more Than Just competitive Pay. You’ll Enjoy * £40,718 - £45,355 per annum * Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover. * 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more. * 9 Bank Holidays per annum, including an extra day at Christmas! * Opportunities to develop and grow, * Regular feedback, training and support from your manager and team, * Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit, * A permanent contract ensuring job security, * And lots more Apply now Applying is easy, just click the blue button below and upload your CV and cover letter answering the following questions: * Within your cover letter, please tell us why you are applying for the role and how your skills and experience meet the Essential and Desirable criteria using relevant examples. * Please tell us about any previous experience or project work that you have undertaken that you fell would be relevant to this role. * Please specify any qualifications you have that may be relevant to the role (if any). Applications are being accepted via our online application process only, unless a disability makes this more difficult. If this is the case or you require any more information about the application process, please contact the Human Resources Department on 079 7067 5480. If you cannot attend the advertised assessment date(s) please indicate this in the appropriate section in the application form. Please be aware that we may not be able to change the date of the assessment or interview if you are shortlisted. We do not pay any expenses for interview/assessment days. The equal opportunities information requested is for monitoring purposes only, in line with our commitment to equality and diversity, and will not affect the outcome of your application. It is your responsibility to ensure that we have received your application. If you do not receive confirmation of receipt of your application from us within 24 hours of sending, please call 079 7067 5480 to make sure it has arrived. This role is subject to a satisfactory Disclosure and Barring Service (DBS) check due to our safeguarding responsibilities. Closing date: Thursday, 19th March 2026 Assessment date: Thursday, 26th March 2026 Apply for this job
*hackajob is collaborating with Admiral Group Plc to connect them with exceptional professionals for this role.* As a Business Analyst, you'll collaborate with a diverse range of stakeholders across technical and business teams to drive the delivery of Admiral Group’s dynamic IT and business changes. Your main goal is to bridge business needs with technical solutions. By identifying, analysing, and translating business needs into functional specifications, you'll ensure our solutions align with strategic goals, boost efficiencies, and deliver maximum value to our users. The Business Analyst plays a crucial role in understanding the real problems to solve, identifying opportunities, and facilitating effective communication between business and technical teams to ensure solutions are both technically sound and meet business and customer expectations. You’ll gain hands-on experience through all stages of the change lifecycle, from early discovery to post-implementation. You'll thrive in both waterfall and agile environments and communicate effortlessly with stakeholders at all levels. This rewarding role requires a blend of strong communication skills, a passion for problem-solving, and the ability to translate complex business needs into actionable requirements. Main Duties * Collaborate and engage with stakeholders of all levels to gather, document and analyse business and technical needs * Translate business needs into clear, actionable requirements, user stories, use cases and functional specifications as appropriate * Document and evaluate current and target state processes and identify areas for improvement to drive efficiency, reduce risk and enhance customer experience * Analyse customer feedback, data and insights to support identification of requirements * Create and maintain detailed analysis documentation including Business Requirements Documents (BRDs), use cases, user stories, functional specifications and process diagrams as appropriate throughout the delivery lifecycle * Collaborate with Architecture and delivery teams to determine optimal solutions based on business needs * Support planning and prioritisation through data driven insights, customer feedback, business value and impact assessments * Validate solutions meet business needs and transition smoothly into the live environments * Assist in 3rd party vendor selection and delivery * Identify and support the managing of risks, issues and dependencies Essential The successful candidate must have: * Substantial experience leading business analysis activities across large scale IT and Business Changes * Solid understanding of the Software Development Lifecycle (SDLC) and change lifecycle * Demonstratable experience in agile, waterfall and hybrid environments * Excellent written and verbal communication skills * Ability to collaborate with stakeholders of all levels across business and technical roles * Strong problem-solving skills and ability to challenge constructively * Experience translating complex business needs into actionable business requirements * Confidence in facilitating workshops, interviews and presenting analysis with stakeholders of all levels * Proficient in creating and maintaining detailed analysis documentation, BPMN process diagrams, business requirements documents (BRD’s), EPICs, User Stories, Use Cases and Functional Specifications etc * Experience working with 3rd party vendors, writing RFI’s/RFP’s and supporting activities from vendor selection through to delivery * Experience supporting test activities to ensure solutions are smoothly transitioned into the live environments * Familiar with Microsoft products and other analysis tooling - Teams, SharePoint, Word, Excel, PowerPoint, Visio, Azure DevOps, MIRO, JIRA, Confluence as minimums Desirable * At least 3-4 years’ experience in a Business Analyst role within IT * Experience of leading analysis within a Regulated environment, Financial Services and specifically Insurance is desirable. * Proficient in business analysis tools and methodologies. * Formal business analysis and/or project management qualification (e.g. BCS, CBAP, IIBA, PMP or Prince2). * Experience working with internal and external stakeholders. * Experience of supporting less experienced or Junior Business Analysts. * Experience of developing Business Analysis templates and processes. * This is a hybrid role with expectations to travel to the Ty Admiral Cardiff office twice per month.