IT Production Operations Manager

**IT Production Operations Manager** **Salary from:** £60,000 **Location:** Cardiff (Hybrid – 2 days per week in the office) CPS Group are working with a well\-established financial services organisation looking for an **IT Production Operations Manager** to lead a high\-performing operations function responsible for keeping critical production systems running securely, reliably and efficiently. This is an excellent opportunity to join a business that is investing heavily in technology, operational resilience and automation, giving you the chance to shape production operations while leading an experienced technical team. **The Role** As IT Production Operations Manager, you'll oversee the day\-to\-day management of production operations, ensuring critical services, enterprise scheduling and batch workloads are delivered consistently and securely. You'll play a key leadership role during major incidents, drive operational improvements, and help build a resilient, automation\-first production environment. **What You'll Be Doing** * Leading the day\-to\-day operation of critical production services and scheduled workloads * Managing operational readiness, documentation, procedures and support models * Acting as a senior escalation point during major incidents and coordinating service recovery * Driving root cause analysis and continuous service improvement initiatives * Improving operational resilience, disaster recovery and service stability * Leading automation initiatives to reduce manual processes and improve efficiency * Establishing governance and operational controls for changes entering production * Using service data and operational metrics to identify improvement opportunities * Working closely with technology teams and third\-party suppliers to minimise production risk * Coaching, mentoring and developing a high\-performing operations team. **What We're Looking For** * Leading IT Production, Service Operations or Infrastructure Operations teams * Managing production environments within complex enterprise organisations * Mainframe operations, enterprise scheduling and batch processing * Incident and Major Incident Management * Operational resilience, disaster recovery and service continuity * Automation and continual service improvement * Using operational data and KPIs to drive better outcomes * Working within regulated industries such as financial services (desirable). **Contact** : Zach Bennett – CPS Group