Delivery Manager I Jobs

Operations Manager (MSP & Service Delivery)

$40 - $50/yr

Position Overview Class IV is looking for a highly organized, process-minded Operations Manager to help build and manage the operating layer between our founder, clients, technicians, vendors, finance/admin, and internal systems. This is a fully remote position, reporting directly to the CEO. This is not a technical engineering role, and it is not a passive coordination role. The Operations Manager will own operational visibility, accountability, follow-through, Service Delivery coordination, and process adoption across the entire business. The primary goal of this role is to reduce founder dependency by converting fast-moving inputs—client needs, technical work, and internal priorities—into clear, owned execution with defined owners, timelines, next steps, and visibility. MSP experience is helpful, but not required. The right operating mindset is more important than traditional MSP experience. The ideal candidate understands Professional Services, how to build systems from the top down, and can quickly learn the MSP Service Delivery environment. * Primary Function (80%): Tech team management (3 employees and growing) and ticket triage. Designing, standardizing, implementing, and executing Service Delivery processes across the organization. Client onboarding, client satisfaction, vendor management, and internal systems. Managing licenses and tracking client hardware. * Secondary Function (20%): Project coordination, AI efficiency / implementation and administrative leverage for the CEO and technical team. Core Responsibilities A core responsibility of the Operations Manager is to ensure all work is clearly classified, routed, tracked, and aligned with billing visibility across the business. This includes driving consistent categorization of work based on defined scope and project type to support accurate tracking and billing. This role is responsible for creating and upholding operational standards across the team, ensuring work is properly structured and reflected across ClickUp, NinjaOne, Harvest, and internal reporting systems. Core work scopes include: * Recurring Managed Services / Client Maintenance: regular subscription-based client support such as password resets, printer issues, user support, and routine troubleshooting. * Planned Client Change Work: scheduled updates, fixes, improvements, maintenance, configuration changes, or environment adjustments. * Client Projects / Billable Work: scoped client work outside recurring support, including migrations, implementations, policy packages, infrastructure upgrades, and other approved projects. * Internal Business Operations / Improvement Work: Class IV internal work such as SOPs, onboarding, ClickUp structure, reporting, automation, hiring, training, and internal process improvements. Additionally, the Operations Manager manages the Tech Team and owns Service Delivery Operations. This includes maintaining clear visibility across active clients, open work, delivery commitments, and operational risks, while ensuring work is progressing, ownership is defined, and client needs are consistently advancing. This includes: * Task \& Accountability Management: Enforce task hygiene across ClickUp and related systems. Tasks should have clear owners, deadlines or ETAs, next steps, context, and definitions of done. * Escalation Routing \& Follow-Through: Operational triage point for escalation, coordination, and follow-through. Route technical issues to the right person, make sure escalations include context, and track issues through resolution. * Client Communication, Reporting \& QBRs: Support a consistent client communication rhythm, including status updates, monthly reports, QBR coordination, agendas, follow-up notes, and action items. The goal is for clients to experience proactive, clear, and reliable communication. * Process Adoption \& Documentation: Create processes, identify process improvements, and enforce best practices. Ensure SOPs are followed, recurring issues are documented, and client/account information is stored in the right places. Required Experience \& Skills * 3-5 years in MSP, consulting and/or B2B services (hourly or project based billing), or IT consulting operations. * Process design experience — Prior experience building and implementing SOPs, workflows, and operational systems before (not just followed them). * Client-facing professionalism — Extremely comfortable representing the company on calls, emails, and in client meetings. * Tool proficiency—Experience with PSA platforms or documentation workflow tools (e.g. Notion, Clickup), project management tools, and documentation systems. * Self-directed execution — Complete ownership of the Service Delivery as well as the internal Tech team. You see gaps and fill them without being asked. * Financial operations exposure — Experience speaking the basic language of profitability for Service Companies and leveraging billable technical resources effectively. Nice-to-Have * Technical literacy — While you don't need to configure a firewall, you will need to understand the language (VPN, MFA, DNS, backup, etc.). * AI / LLM Integration - You will use AI to turn messy inputs into structured plans, summarize meetings into action items, draft SOPs/checklists, audit task quality, improve reporting, and support automation wherever possible. * CompTIA or ITIL certifications (or demonstrative, relative experience)— Solid understanding of Service Delivery frameworks. What We're NOT Looking For * Traditional "Office Manager" or "Executive Assistant" mentality (this is strategic operations, not calendar management). * Pure project managers who expect to delegate execution (you'll be active across all facets of the company, not just coordinating). * People who need perfect clarity before acting (this role requires operating effectively in ambiguity). One of our core values is “bias toward action”. This role requires initiative and a strong bias toward execution. * Technology purists who can't balance "best practice" with "good enough for now." Job Type: Contract Pay: $40.00 - $50.00 per hour Work Location: Remote

Sr. Manager, Technical Delivery Management

$127,000 - $155,000/yr

About SH/FT Shift Paradigm is an execution-led strategic consultancy that bridges the gap between enterprise strategy and technical reality. We partner with Fortune 500 brands and emerging leaders to solve the inherent complexity of modern digital marketing. As partners to the world’s leading MarTech platforms, including Adobe, Salesforce, Optimizely, and Braze, we deploy integrated experts across data analytics, marketing strategy, technology development, engineering, and revenue operations to ensure our clients’ tech stacks don't just exist, but perform.The Role We are looking for a Sr. Manager, Technical Delivery Management to lead our Product Owner team and serve as the connective tissue between client needs, delivery execution, and team development. This is a player-coach role: you will carry a portion of billable client work while leading a small team and contributing to the operational health of the broader delivery organization. You will report to and work closely with our Head of PM/PO to build a practice that reflects where our business is going. We are moving deeper into SaaS and platform-based engagements across tools like Adobe Experience Cloud and Salesforce, and this role is central to how we get there. We are looking for someone who is as comfortable sitting across from a client defining scope as they are running a team retrospective or onboarding a new hire.What You'll Own * Scoping and discovery: Support discovery sessions with clients and internal stakeholders to define requirements, write assumptions to protect the scope, translate needs into actionable scopes of work, and develop SOWs that protect both client outcomes and margin. * Team leadership: Manage and develop a small team of Product Owners. Run team meetings, set performance expectations, support career development, and build the skills the team needs to evolve with our business. * Client delivery: Carry a portion of billable work as a practicing PM/PO on active client engagements. The split between direct delivery and leadership will flex based on business need, but we anticipate this role to be 70% billable. * Practice infrastructure: Build and maintain the documentation, templates, job aids, and onboarding materials the team needs to operate consistently. * Cross-functional partnership: Work alongside PMs, engineering leads, business operations strategy, and client partners to align on delivery approach, flag risks early, and drive resolution on personnel and process issues that cross team lines. * Hiring and onboarding: Participate in the hiring process for future technical delivery roles and own the onboarding experience for new team members. What You Bring Experience \& Expertise* Experience leading delivery in a consultancy or agency context. You understand what it means to scope billable work, manage client expectations, support roadmap expansion, and protect margin. * Account health ownership. You have experience managing the financial performance of client engagements, not just the delivery timeline. You track budget burn against actuals, flag scope creep before it erodes margin, and you surface financial risk to leadership early, with context and a recommended path forward. * Web, Platform and SaaS delivery experience. You have led or supported website builds, migrations and feature development, as well as implementations on platforms like Adobe Experience Cloud, Salesforce, or comparable enterprise SaaS environments. You do not need to be a technical expert, but you need to speak the language and understand how these engagements are structured. * A background that spans both PM and PO. You are not locked into one methodology. You write requirements, manage backlogs, and run projects. You adapt the approach to the work, not the other way around, and take full ownership of your clients projects. * Scoping and SOW experience. You have written or meaningfully contributed to scopes of work in a client-facing setting. You know how work gets priced and where projects go sideways when scope is not defined well. * People leadership experience. You have managed or mentored practitioners in a delivery context, and you understand that developing people is part of the job, not a distraction from it. * 6+ years of relevant experience in product ownership, delivery management, or a comparable role, with at least 2 years in a client-facing consultancy environment. Mindset* You are a builder. You are comfortable walking into a project team that needs structure and creating it rather than waiting for it to arrive. * You lead through clarity. Clients and teammates know where things stand with you. You surface problems early and bring options, not just issues. * You are flexible without being formless. You have strong opinions about how good delivery works, and you can adapt how you apply them to different clients, platforms, and team dynamics. * You do not need a large team or a fully defined playbook to be effective. You are energized by building the thing, not just running it. What We Offer * Competitive compensation and benefits aligned with your experience and impact * Remote flexibility * Collaborative culture that values diverse perspectives and innovative thinking * Work that makes a measurable difference for your clients Why SH/FT: We are a consultancy built for transformation. We bridge the gap between marketing, data, and technology to unlock growth for some of the world's most recognized brands. At SH/FT you'll shape the future of how organizations connect with their customers through intelligent architecture, scalable systems, and the power of data-driven strategy.Comp \& Benefits The salary range for this role is $127,000 to $155,000. Salary is based on several factors including but not limited to skillset, relevant education, level of experience, certifications, and scope of responsibilities. In addition to base salary, SH/FT offers benefits such as medical, dental, vision, STD/LTD, Life/AD\&D, Flexible Paid Time Off, and various other ancillary benefits and perks. We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process. Candidates must have current US or Canada work authorization. For US candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. No relocation assistance can be offered at this time. All inquiries are held in strict confidence. g5H1eCbxDO

Practice Manager (Data Center Service Delivery)

From $20/yr

About the role The Practice Manager role will have line management responsibility for approximately 20 project managers with full commercial and contractual responsibility for successful project outcomes. The ideal candidate will have an extensive track record working in pre-sales and delivering IT projects and programs. The candidate will be accustomed to collaborating with professional services sales, service delivery and service development functions. Successful candidates will directly influence the development of project delivery capabilities within the Projects Practice to successfully execute against our customer’s strategic objectives. What you'll be doing * Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. * Responsibility for both the delivery of customer engagements and line management of around 10 project managers (regional travel essential) * Accountable for assurance, governance \& customer satisfaction * Continuously maintaining and innovating the Practice capability in support of the business strategy * Proactively supporting growth with the development and delivery of standardized, competitive and market-relevant service offerings * Providing thought leadership and subject matter expertise into and out of the Practice; working collaboratively with stakeholders within the business and externally with customers and vendors * Operational and commercial management of the team to achieve financial targets, competitiveness and improved productivity \& quality. * Drive a high-performance culture across the Practice; developing, retaining and attracting the best talent * Embrace and support Computacenter’s mission and core values. What you have * Legally eligible to work in the United States. * 5+ years of management experience * You must have recent experience leading delivery of large-scale IT infrastructure projects (ideally on a workplace platform on behalf of a professional service organization) with responsibility for the commercial outcome. * You should have experience of applying appropriate governance and control in overseeing delivery of projects. You should have demonstrable evidence of developing individuals and teams and a passion to further enhance the capability of * people. * You should be an innovative leader, constantly seeking better ways of working to enable improved outcomes for customers. What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind. About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

Delivery Partner Manager, Services

CSQ127R143 At Databricks, we tackle some of the most complex distributed processing and machine learning problems in the world, and our customers challenge us with innovative new big data and AI use cases. You will shape the future of big data and the machine learning landscape for leading Fortune 500 organizations. Professional Services Delivery Partner Manager supports the mission of the Professional Services team, which is to ac

Delivery Manager I

The Delivery Manager I role provides excellent customer service to both internal and external customers to help increase the overall adoption and utilization of subscribed Managed Services products and services. This position will be responsible for managing and cultivating customer relationships for their assigned account base. The Delivery Manager adds value to the organization through ensuring customer retention as the customers' primary contact throughout the life cycle of their service. This position requires effective time management skills, passion for customer advocacy, performance excellence, attention to detail and a high level of integrity and work ethic Principle Duties and Responsibilities: Cultivates and maintains customer relationships within assigned account base. Actively create tasks that impact service design, success and impact future concepts, products, and innovations. Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. Host ongoing webinars and trainings for Managed Services customers and internal teams. Proactively developing campaigns to re-engage customers and increase customer KPI's to ensure service excellence and satisfaction. Provide clear instructions to customer care analyst for project work Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff Excellent time management of projects and meetings while adhering to deadlines. Create, develop, and use presentation materials for onsite or WebEx meetings with customers Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified. High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX's recommended practices. Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities. Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process. Develops an in-depth knowledge of customer environment and GHX product knowledge to achieve goals and solve complex problems while fostering innovation. Travel may be required (approximate 20%). Able/willing to work 8am-5pm Eastern Time Zone (Monday-Friday). Required Skills: Internet savvy and computer literacy with proficiency in Microsoft Office applications Ability to work with little direction or guidance on projects and tasks Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations. Analytical and detail-oriented with strong project management skills Strong leadership, problem-solving and customer service skills. Strong accountability and integrity due to sensitive nature of information Strong written, verbal, and presentation skills. Salesforce knowledge or a relatable CRM tool Webinar and training experience Required Qualifications: Bachelor's Degree or 1 year of relatable healthcare experience Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint Strong organizational and project management skills Experience with project management, customer success, training and/or customer service Experience working in a team-oriented environment as a lead resource Estimated hourly compensation: $23.55 - $29.32 The base hourly range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/ #LI-Remote #LI-KL GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated. Read our GHX Privacy Policy

Assistant Vice President- IT-Service Delivery Manager

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Vice President, IT-Service Delivery Manager In this position, you will oversee a team of experienced software engineers and ensure successful project delivery. Responsibilities Oversee end-to-end delivery of IT services (infrastructure, applications, support) ensuring quality, timeliness, and adherence to SLAs/KPIs, process improvements. Establish and enforce governance frameworks to ensure compliance. Overseeing the implementation of best practices and overall governance to mitigate risks. Stakeholder Management: Serve as the primary contact, managing expectations, cross functional collaboration, reporting performance, handling escalations and building strong relationships with the client and internal stakeholders Responsible for managing global teams, performance, career planning and retention of managed teams and fostering a high-performance culture Budget Management: Oversee the financial aspects of programs, including budget planning, cost optimization, resource allocation and ensure cost-effective service delivery Process \& Quality Improvement: implement and refine service delivery processes (like ITIL) to enhance efficiency, reliability, and user experience. Incident \& Problem Management: Act as an escalation point, participate in problem resolution, and conduct post-incident reviews Innovation and Adoption: Drive innovation by staying abreast of emerging technologies and industry trends. Promote the adoption of innovative solutions to enhance operational efficiency and maintain a competitive edge in the rapidly evolving IT landscape Ensure IT services align with overall business objectives and technological strategies Experience working as Technical Delivery leader to oversee ongoing Software Delivery Management of multiple towers/ tech stacks like .Net, Salesforce, Infrastructure, ServiceNow, Workday, etc. Program management \& prioritization- Responsible for managing and controlling a group of related projects within the Solution Delivery Process. Develops and maintains the program charters, plans and schedules, manages the Risks, Issues, and Changes associated with the program, monitors and controls the program Progress. Sets team objectives, executes management and formal reviews, racks and disposes of program issues, tracks action items and budgets, Knowledgeable on design patterns, algorithms, programming languages, networking, and operating systems. Experience in playing critical role in supporting multiple Scrum teams with their daily agile software development activities. Hands on experience to efficiently build and ship great software. Significant experience in Scrum Management and Release Management is essential. Understanding of the e-commerce domain, Jira, Confluence are all pluses. Experience in estimating, planning, resourcing, and monitoring of a project or operational support activities. Develops and maintains the Project. Charter, Plans, and Schedules and Manages the Risks, Issues, and Changes associated with the project or operational support activities. Monitors and Controls the Project Progress, or compliance with Service Delivery objectives. Responsible for quality of the program Deliverables, approves process definitions, procedures and standards. Oversee strategic and operational aspects of Projects, from defining their requirements to evaluating the finished product. Assist with the execution of Agile values, principles, methods and practices. Organize and facilitates Scrum practices such as standups, release and sprint planning, reviews, demos and retrospectives. Continuously improve, including by guiding Customer scrum teams in ways to be more productive and to produce higher quality products that maximize the value to Customer. Adept with Agile methodologies along with an overview of backend, frontend, DevOps, QA \& Cloud technologies Understanding of Account financials along with exploring productivity \& up-selling/ cross-selling opportunity. Ensure all changes follow structured change management and release processes. Client Relationship \& Governance Act as the primary point of contact for the client for delivery. Conduct regular service review meetings, status reporting, and quarterly business reviews (QBRs). Partner with client stakeholders to anticipate future needs and recommend best practices or system upgrades. Maintain strong customer satisfaction and build long-term client relationships. Team Leadership \& Coordination Lead a cross-functional team including functional consultants, integration developers, and support analysts. Manage resource allocation, workload balancing, and team performance. Mentor and guide team members in resolving complex functional or technical issues. Coordinate with offshore and nearshore delivery centers to ensure seamless service. Qualifications we seek in you! Minimum Qualifications Bachelor’s / Master’s degree in Computer Science Engineering and equivalent MBA, PMP, ITIL, or Agile certification preferred. Relevant years of technical delivery experience. Hands-on experience in ADM or app development \& maintenance. Experience handling enhancement portfolios, change requests, and continuous improvement projects. Certification in PMP/Prince2 is highly advantageous. Technical certifications – specialist cloud, togaf, GenAI Act as the primary point of contact for client engagements, managing end-to-end processes and improving profitability and retention. Provide leadership in proposing effective automation solutions to clients, incorporating the latest technological developments. Serve as a strategic partner in influencing decisions for future business needs. Front lead multiple high-stakes IT programs across diverse, prestigious clients, ensuring transparency and urgency in all operations. Coordinate with IT and Operations teams to establish data interface options, create data specifications, and evaluate data sets. Enhance collaboration with offshore teams to design, develop, and configure products to customer specifications. Establish and maintain timely Quarterly Business Reviews (QBR), Monthly Business Reviews (MBR), and State of the Union meetings. The ability to manage multiple programs and implementations concurrently with a well-balanced sense of prioritization. Experience in managing P\&L for large programs, and an ability to manage escalations effectively, utilizing senior management in resolving challenging problems when necessary. Strong cross-functional collaboration skills, with an ability to work well across various departments and skill levels. Flexibility and willingness to travel, sometimes extensively and at short notice, is a must. Preferred Qualifications/ Skills Provide architectural ownership and leadership in engagements with team sizes of at least 50 resources. Demonstrate good technical knowledge of ADM stacks (Java, DotNet, Python), Integration (General API, Mulesoft, EDI) and Cloud Apps. Understand and apply standard automation technologies such as GenAI and Power Platform. Maintain awareness of wider technology paradigms including azure cloud, Azure DevOps, Microservices, and UI/UX. Knowledge of SAP / ERP, Cloud technologies, Middleware, RPA, e-Invoicing, OCR, BPM solutions/technologies will be a significant advantage. Financial acumen – levers of margins, pyramid rationalization, quality of revenue (managed services v/s T\&M) Firm planning, organizational, time management, and leadership skills. Excellent presentation meeting facilitation, communication (verbal and written), and listening skills. Good system analysis and solution architecting skills. Good analytical and reasoning skills, commercial savviness Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. JobAssistant Vice President Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingFeb 2, 2026, 4:31:05 PM Unposting DateOngoing Master Skills ListDigital Job CategoryFull Time

People Technology Delivery Manager

$168,420 - $210,525/yr

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that repr

Delivery Manager II

The Delivery Manager II role provides excellent customer service to both internal and external customers. This position will be responsible for the successful management of customer relationships that increase the overall utilization of GHX solutions and services, ensures customer retention and improved customer satisfaction levels for Managed Services. Additionally, the candidate must be an individual that has strong communication, analytical, problem-solving, planning, coordination, and leadership skills as well as the ability to develop and maintain strong business relationships. This position requires effective time management skills, a passion for customer service and performance excellence, attention to detail, and a high level of integrity and work ethic. Principle Duties and Responsibilities: Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products. Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when needed. Proactively developing campaigns to re-engage customers and/or increase customer KPI's. Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff Effective time management of projects and meetings while adhering to deadlines. Create, develop, and use presentation materials for onsite or WebEx meetings with customers Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified. High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX's recommended practices. Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities. Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process. Critically think to resolve technical problems and able to identify the cause of an incident and gather necessary data to work with cross-functional teams to resolve. Coordinate launch schedules of assigned product offering base and ensure staffing needs are met. Actively identifying development opportunities of new system enhancements to benefit department offerings. Travel may be required (approximately 20%) Required Skills: Internet savvy and computer literacy with proficiency in Microsoft Office applications Ability to act independently to determine new methods and procedures for existing or special assignments. Analytical, detail oriented, project management, time management, ability to manage multiple priorities Strong accountability and integrity due to sensitive nature of information Proven ability to identify and solve customer problems, overcoming obstacles, improving customer performance and meeting deadlines Excellent verbal and written communication skills including exceptional phone presence Solution oriented and result driven to make customers successful and attain desired Managed Services KPI levels. Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations. Ability to recognize and document product enhancements based off utilization and customer advocacy. Account Management or relatable experience Proven ability to identify and solve customer problems and increase customer efficiency and product value Ability to locate area cost saving enhancements or product improvements for GHX Provider Managed Services solutions Required Qualifications: Bachelor's Degree or 2 years of relatable healthcare experience Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint Strong organizational and project management skills Experience with project management, customer success, training and/or customer service Experience working in a team-oriented environment as a lead resource Estimated hourly compensation: $32.21 - $43.26 The base hourly range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/ #LI-Remote #LI-KL GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated. Read our GHX Privacy Policy

Delivery Manager I

The Delivery Manager I role provides excellent customer service to both internal and external customers to help increase the overall adoption and utilization of subscribed Managed Services products and services. This position will be responsible for managing and cultivating customer relationships for their assigned account base. The Delivery Manager adds value to the organization through ensuring customer retention as the customers' primary contact throughout the life cycle of their service. This position requires effective time management skills, passion for customer advocacy, performance excellence, attention to detail and a high level of integrity and work ethic Principle Duties and Responsibilities: Cultivates and maintains customer relationships within assigned account base. Actively create tasks that impact service design, success and impact future concepts, products, and innovations. Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. Host ongoing webinars and trainings for Managed Services customers and internal teams. Proactively developing campaigns to re-engage customers and increase customer KPI's to ensure service excellence and satisfaction. Provide clear instructions to customer care analyst for project work Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff Excellent time management of projects and meetings while adhering to deadlines. Create, develop, and use presentation materials for onsite or WebEx meetings with customers Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified. High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX's recommended practices. Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities. Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process. Develops an in-depth knowledge of customer environment and GHX product knowledge to achieve goals and solve complex problems while fostering innovation. Travel may be required (approximate 20%). Able/willing to work 8am-5pm Eastern Time Zone (Monday-Friday). Required Skills: Internet savvy and computer literacy with proficiency in Microsoft Office applications Ability to work with little direction or guidance on projects and tasks Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations. Analytical and detail-oriented with strong project management skills Strong leadership, problem-solving and customer service skills. Strong accountability and integrity due to sensitive nature of information Strong written, verbal, and presentation skills. Salesforce knowledge or a relatable CRM tool Webinar and training experience Required Qualifications: Bachelor's Degree or 1 year of relatable healthcare experience Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint Strong organizational and project management skills Experience with project management, customer success, training and/or customer service Experience working in a team-oriented environment as a lead resource Estimated hourly compensation: $23.55 - $29.32 The base hourly range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/ #LI-Remote #LI-KL GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated. Read our GHX Privacy Policy

Delivery Manager II

The Delivery Manager II role provides excellent customer service to both internal and external customers. This position will be responsible for the successful management of customer relationships that increase the overall utilization of GHX solutions and services, ensures customer retention and improved customer satisfaction levels for Managed Services. Additionally, the candidate must be an individual that has strong communication, analytical, problem-solving, planning, coordination, and leadership skills as well as the ability to develop and maintain strong business relationships. This position requires effective time management skills, a passion for customer service and performance excellence, attention to detail, and a high level of integrity and work ethic. Principle Duties and Responsibilities: Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products. Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when needed. Proactively developing campaigns to re-engage customers and/or increase customer KPI's. Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff Effective time management of projects and meetings while adhering to deadlines. Create, develop, and use presentation materials for onsite or WebEx meetings with customers Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified. High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX's recommended practices. Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities. Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process. Critically think to resolve technical problems and able to identify the cause of an incident and gather necessary data to work with cross-functional teams to resolve. Coordinate launch schedules of assigned product offering base and ensure staffing needs are met. Actively identifying development opportunities of new system enhancements to benefit department offerings. Travel may be required (approximately 20%) Required Skills: Internet savvy and computer literacy with proficiency in Microsoft Office applications Ability to act independently to determine new methods and procedures for existing or special assignments. Analytical, detail oriented, project management, time management, ability to manage multiple priorities Strong accountability and integrity due to sensitive nature of information Proven ability to identify and solve customer problems, overcoming obstacles, improving customer performance and meeting deadlines Excellent verbal and written communication skills including exceptional phone presence Solution oriented and result driven to make customers successful and attain desired Managed Services KPI levels. Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations. Ability to recognize and document product enhancements based off utilization and customer advocacy. Account Management or relatable experience Proven ability to identify and solve customer problems and increase customer efficiency and product value Ability to locate area cost saving enhancements or product improvements for GHX Provider Managed Services solutions Required Qualifications: Bachelor's Degree or 2 years of relatable healthcare experience Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint Strong organizational and project management skills Experience with project management, customer success, training and/or customer service Experience working in a team-oriented environment as a lead resource Estimated hourly compensation: $32.21 - $43.26 The base hourly range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/ #LI-Remote #LI-KL GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated. Read our GHX Privacy Policy

Intelligent Automation Business Analyst & Delivery Manager, IT Business Services

Basic information LocationBirmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Liverpool, Manchester, Milton Keynes, Nottingham, Reading, Southampton Business LineEnabling Functions Job TypePermanent / FTC Date published28-Jan-2026 Req #22006 Job description Connect to your Industry This role will play a significant part in our transformational AI portfolio of work within the firm. The purpose of the function is to apply IA to improve employee experiences \& provide time back to employees to work on value adding tasks. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The role will focus on designing and delivering internal IA solutions. You will establish \& maintain relationships and work closely with senior stakeholders across the business to identify future opportunities for IA solutions along all the way to realization of the benefits and outcomes. You will be supported by diverse and dynamic team of technologists based across different locations. You will be coming into a team which is vibrant, energetic, intelligent, and always ready to surprise you with new ground-breaking learnings. Lead AI Discovery: Proactively identify and assess IA opportunities, conducting thorough analysis to determine feasibility and potential benefits, focusing on driving business value and efficiency. Requirement Gatherings \& Delivery:Create detailed requirement documentation and define requirements for IA solutions, collaborating closely with Subject Matter Experts (SMEs) and developers. Stakeholder Management \& Change Implementation: Manage stakeholder engagement, leading change management activities, including training, to ensure smooth adoption of IA solutions. Project Management: Oversee all aspects of IA projects, including setting deadlines, assigning responsibilities, monitoring progress, managing risks and issues, and coordinating testing with operational and technology teams. Relationship Building \& Continuous Improvement: Cultivate strong relationships with business partners to identify and pursue future opportunities. Connect to your skills and professional experience Essential: Process Design \& Analysis: Proven experience in process design using tools like Visio, incorporating process mapping techniques, with a focus on identifying automation opportunities. Experience evaluating business processes for technology suitability, including IA. Experience writing test scenarios and creating test data. Analytical skills: Able to define clear and actionable requirements for the automation solutions ensuring alignment with business objectives and facilitating effective collaboration between stakeholders and technical teams. Project \& Stakeholder Management: Proven ability to manage and deliver multiple projects simultaneously in a fast-paced environment, including senior stakeholder management. Problem-Solving \& Continuous Improvement: Excellent problem-solving skills with a demonstrated ability to think creatively and apply process optimisation methodologies to enhance solution effectiveness. Proven ability to identify potential issues and find effective ways to resolve them. Communication \& Collaboration: Excellent presentation, interpersonal, and documentation skills. Proven ability to effectively communicate with and motivate project teams, process SMEs, and stakeholders to achieve project goals. Desirable: Professional services industry experience. Certification in Prompt Engineering. * AI Certification Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Central business services We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "I love the diversity in the projects that I’m involved in and the opportunity to work with and learn from lots of talented people." – David Jones, Enabling Functions Our hybrid working policy You’ll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return-to-work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers RTWPROG WPFULL SLICSS BASHSE LOCOFFICE

Services Delivery Manager

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description The SDM manages the delivery of scoped Managed Services to Nexthink customers. They play a pivotal role in supporting the customer to realise value from the Nexthink platform, and as such will be working closely with the Customer Success Manager and the Account Manager to ensure that the Managed Service is aligned with the account success plan, and with the value metrics being tracked for the customer. The role will coordinate the daily activities of the Managed Services team, and oversee the request queue, focusing on the highest priorities and the biggest impact to the customer, while providing quality assurance, and delivering within the agreed service levels. The role is a combination of technical and business skills; having the ability to assess technical requests, troubleshoot platform issues, and also to be able to explain the service, how it is supporting the customer strategy, and the value to stakeholders at all levels within the customer. Responsibilities Act a single point of contact for the customer for all managed service elements in scope Participate in the Customer’s Nexthink steering group meetings Advise on and be part of the Customer’s governance for Nexthink Gather customer’s requirements, analyse and provide feedback Effectively handle customer requests and priorities Understand Customer Digital Experience goals, strategic plans and constraints in order to advise on the best use of Nexthink Conduct analysis of Customer’s Nexthink data and provide actionable insights to customers Identify and justify automation opportunities based on value to the Customer Support customer’s initiatives on Nexthink areas of operations Build content based on customers’ requirements and manage and collaborate with the remote MS team for advanced scripting Provide new insights to integrate Nexthink with existing solutions and internal processes Work with the CSMs to position Nexthink with customers’ service owners Deliver service elements against a set of Service Levels Identify and deliver against agreed use cases Work with the Account teams to support the operationalization of Nexthink inside the Customer organization Prepare weekly, monthly and quarterly reporting both internally to the Managed Services’ management and also to the customer Prepare all customer facing and internal deliverables Coordinate and communicate about all aspects of the Managed Services activities with other teams, such as Sales, Support and Customer Success Escalate internally and externally when required Stay current on product development/releases to a level required for the above activities Qualifications BA/BS preferred in computer science, computer engineering Minimum of 5 years of experience in technical consulting, analytics \& automation Demonstrated skills in data analysis Drive to provide actionable insights and automation Experience in transformation projects (e.g. Win10, O365) Extensive technical knowledge of end-user computing Collaborative ability to work with dispersed teams, such as the CTOs, product management, and support, to get the right solution delivered and drive feature innovation gathered from customer input Deep knowledge of IT operations Ability to learn new technologies quickly Demonstrated ability to collect and manage customer feedback, understand customer pain points, and provide viable solutions Excellent communication, social awareness, customer-facing, and teamwork skills Exceptional problem management skills Ability to handle challenging environments Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies Excellent knowledge of Microsoft Windows and Linux clients and their applications Preferred: Practical knowledge of SQL, XML, windows PowerShell, Practical experience with data integration methods and technologies, Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. Free access to professional training platforms to explore your interests and enhance your skills. Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. Bonuses for referring successful hires after three months of continuous employment. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

Sr. Product Manager, Sub-Same Day (SSD) Delivery

Up to $124,500/yr

DESCRIPTION --------------- Amazon is seeking a Senior Product Manager to join our Sub-Same Day (SSD) delivery team to innovate and build products that enable faster-than-same-day delivery across North America. In this role, you will own the end-to-end product development lifecycle for strategic technology solutions that power our SSD delivery network. You will define product vision, work with technology and science teams to translate complex business requirements into technical solutions, and drive product development from conception to launch. This role combines strategic product thinking with hands-on execution to create scalable technology products that revolutionize delivery speed and customer experience. This role may require up to 10% travel annually. Key job responsibilities 1. Own and develop the product strategy and roadmap for SSD delivery technology solutions, incorporating customer needs, business requirements, and business specific or operational constraints 2. Define product requirements and technical specifications through customer research, metric analysis, and stakeholder collaboration 3. Drive product development cycles working closely with science and engineering teams, including feature prioritization and driving trade-off decisions 4. Design and implement metrics frameworks to measure product success and inform iteration cycles 5. Lead cross-functional teams to implement complex technical products across the Sub Same 6. Day Delivery network while managing stakeholder expectations 7. Identify opportunities for product innovation and optimization through data analysis and customer feedback 8. Create and maintain product documentation including BRDs and narrative documents. BASIC QUALIFICATIONS ------------------------ Bachelor's degree or equivalent 5+ years of product management experience building and shipping technical products Experience defining product strategy and owning product roadmaps Proven track record of end-to-end product delivery and launch Experience making product trade-off decisions based on customer needs and business impact Strong technical acumen and ability to work effectively with engineering teams Experience with data-driven decision making and product metrics PREFERRED QUALIFICATIONS ---------------------------- Experience in influencing senior leadership through data driven insights Master's degree or equivalent Track record of successful product launches in logistics, operations, or related fields Experience working with distributed engineering or science teams and senior stakeholders Proficiency with SQL databases and data visualization tools (e.g., Tableau, QuickSight) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Agile Delivery Manager – Broadcast Media Content Supply Chain

Location:West London, LondonSector:MediaContract Type:ContractSalary:£500 - £575 per day + Outside IR35 (TBC)Contact:David KingContact Email:david.king@pcrdigital.comPublished:3 days agoDuration:6 MonthsExpiry Date:Tue, Feb 17 2026Reference:BBBH13093_1770144676Start Date:ASAP ideally within 1 month Agile Delivery Manager – Broadcast Media Sector Location: London/UK (Hybrid Flexible approx. 1dpw on site) Type: Contract 6 months initially- Outside IR35 – Approx 550pd Availability – ASAP or within 4 weeks notice Agile Delivery Manager required to work with one of the UK’s most dynamic broadcast media technology environments. We’re looking for an Agile Delivery Manager with proven experience in the broadcast and media sector, specifically across content supply chain technology and operations. Minimum 5+ years within the UK broadcast media and entertainment industry and a minimum of 3 years experience working in similar Agile Delivery Manager positions (including Scrum/Scrum Master experience). Looking for experience delivering large, multi-year media technology projects/programmes. You should be comfortable matrix managing distributed teams of 10+ such as software development/engineering, business analysts, solution architects, data analysts etc as well as senior Stakeholder client engagement (up to CTO). About the Role As an Agile Delivery Manager, you’ll lead the successful delivery of complex, scalable media technology projects – ensuring our clients’ content and media supply chain workflows operate seamlessly. You’ll champion agile principles, coach cross-functional teams, and remove barriers to ensure delivery excellence from concept to deployment. You’ll work closely with our key clients and internal stakeholders, providing oversight and guidance throughout delivery while maintaining strong client relationships. While account management and ideally some account development will be an important part of your scope, your primary focus will be driving delivery performance, continuous improvement, and alignment with strategic objectives. Key Responsibilities Lead 2 Agile delivery teams (integrated client and internal) across the media supply chain, ensuring outcomes are delivered effectively and on time. Drive Agile practices (Scrum – this is key, Kanban, Lean) to enable adaptive, transparent, and results-driven delivery – running regular standups, sprint meetings, refinement sessions etc. Collaborate with product owners, architects, and engineering teams to maintain clear delivery roadmaps and priorities. Manage project governance, timelines, budgets, and reporting for key broadcast and media technology initiatives. Build trust-based relationships with all stakeholders, providing strategic delivery insight and proactive communication Account Management – Oversee account performance: monitor service levels, identify improvements, and ensure client satisfaction. Leverage tools like Jira to help teams plan, coordinate and optimise flow. Help expand the client account. About You Credible within Broadcast Media – strong knowledge and experience of the broadcast and media sector, including media operations and content supply chains (e.g. media asset management, content distribution, metadata workflows) – Minimum 5 years, ideally 10 years, within the UK broadcast media Proven experience within a similar Agile Delivery Management role/ Agile Programme Management or Agile Project Manager role: leading end-to-end agile programmes/projects, within media enterprise-level technology environments. Experienced in Scrum/Kanban ideally qualified- Well-versed in building trust and coaching teams toward self-management and cross-functional behaviours. Strong stakeholder management and client engagement skills. Ability to bridge the gap between technology teams and operational stakeholders in fast-paced, media-rich settings. Excellent communication, leadership, and coaching abilities. Account Management skills – able to be the face of the supplier with the client providing service management, ensuring high level of satisfaction, Client communication, proactively dealing with risks and issues Account Development/Growth – ability to identify business opportunities and follow through to delivery of these Everybody is welcome Diversity and Inclusion Statement. | PCR Digital “At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment – it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it’s why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you.” We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you. ### About PCR Digital We are PCR Digital, a small and personal London recruitment agency that specialises in technology roles across digital, broadcast, Video on Demand, and enterprise IT. Our clients range from internationally recognised, global organisations to growing start-ups, and the opportunities that we have are dynamic and constantly changing within our sectors. Please feel free to apply to any of our roles, , or ask us any questions. We will do our best to offer you support and let you know if any of our opportunities suit your profile. Search our Jobs ### Support for candidates We believe in caring for our candidates and working closely with our clients, so we will only pair you with opportunities for which we believe that you are truly the right fit. You will receive our support and utmost respect throughout the process, and we will always be happy to answer any questions that you have about the hiring procedure. After speaking to you and evaluating your profile, if you are interested, we will also let you know about new roles that come through that you might be the right fit for.

Talent Delivery Manager

talent advisor about randstad enterpriseAs the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value andagility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and marketinsights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory,Randstad Sourceright and Randstad RiseS talent advisor about randstad enterpriseAs the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value andagility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and marketinsights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory,Randstad Sourceright and Randstad RiseS recruitment coordinator about randstad enterpriseAs the leading global talent

Delivery Manager

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private

Middle Client Delivery Manager

Middle Client Delivery Manager GR8 Tech builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action — join us. Why this role exists: This role exists to own and scale technical client onboarding at GR8 Tech — turning complex integrations into predictable delivery, strong client partnerships, and a fast transition to business-as-usual. What you’ll drive: End-to-end client onboarding delivery - Own technical onboarding and integration projects from k

Delivery Partner Manager, Services

CSQ127R143 At Databricks, we tackle some of the most complex distributed processing and machine learning problems in the world, and our customers challenge us with innovative new big data and AI use cases. You will shape the future of big data and the machine learning landscape for leading Fortune 500 organizations. Professional Services Delivery Partner Manager supports the mission of the Professional Services team, which is to ac

Manager, Delivery Solutions Architects - Public Sector

ADD Req ID CSQ327R16 Build and lead a team of Delivery Solution Architects. DSA’s lead the post sales technical strategy for our Public Sector customers, with a focus on ensuring use cases go into production as quickly and smoothly as possible. This requires resource orchestration skills and a solid understanding of Databricks technology and the Data+AI ecosystem. As a DSA Manager, you will shape and monitor the post-sales execution strategy for the custom

Instructional Coaching & Delivery Manager (Instructor Manager)

From $201/yr

Instructional Coaching & Delivery Manager (Instructor Manager) Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education. GA is at the

Principal Product Manager, Delivery

This role is located in the United States & is required to be in EST/CST timezones. (This role will oversee two Dublin, Ireland-based teams) About Toast Toast is building the restaurant-first platform that helps restaurants adapt, take control, and get back to what they do best—delivering unforgettable hospitality. The off-premise landscape is rapidly evolving, and we’re helping restaurants not only me

Delivery manager (She/He/They)

Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. THINGS YOU WILL DO We are supporting the rollout of a strategic pricing and billing ecosystem designed to enable modern pricing models, improve cost control, increase au

People Technology Delivery Manager

From $400/yr

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that repr

Manager, Presales Innovation & Delivery Center

Get to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not lookin

Product Manager II - Software Delivery Suite

At Datadog, we're on a relentless mission to build the best platform in the world for engineers to truly understand and scale their systems, applications, and teams. Operating at an unprecedented scale - processing trillions of data points per day - we empower seamless collaboration and problem-solving for tens of thousands of companies globally. Our engineering culture thrives on pragmatism, honesty, and simplicity, tackling complex challenges the right

Delivery Solutions Architect Manager

JOB ID: FEQ426R313 Location: London, UK As a Delivery Solutions Architect Manager, your role is to build and lead a team of Delivery Solution Architects (DSAs). You work in close collaboration with the Sales, Pre-Sales, Professional Services and Partners teams across the UK to shape the post-sales delivery strategy for our major customers and will report to the UK SSA &am

Engineering Manager, Gitlab Delivery

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progre

Delivery Solutions Architect Manager – Healthcare & Life Sciences (HLS)

From $12/yr

United States – Apply Now As a Delivery Solutions Architect (DSA) Manager supporting our Healthcare & Life Sciences (HLS) segment, you will lead a team of DSAs responsible for accelerating production-grade Data and AI workloads across some of the most regulated, mission-critical environments in the world. Your organization will be the technical engine behind how payers, providers, med-tech, and bi

Project Delivery Manager

$113,325 - $188,875/yr

Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients’ success. You’ll work alongside talented professionals reimagining and reengineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation. Work You’ll Do As a Project Delivery Manager on the project, you will: - Create and refine OPLANs and CONPLANs in support of major war scenarios, limited contingency operations, humanitarian missions, and crisis response efforts. - Draft supporting plans in alignment with primary operational concepts, incorporating priorities for logistics, intelligence, cyber operations, and communications. - Systematically review and evaluate plans submitted by subordinate, adjacent, or supporting commands to ensure consistency, feasibility, and alignment with overarching strategic objective

Channel Delivery Success Manager

Get to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not lookin

Premium Support Delivery Manager (Japanese Speaking)

From $12/yr

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The dif

CS Delivery Excellence Manager

From $12/yr

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.<span style="fo

Engineering Manager - Product & Platform Delivery

Runpod is pioneering the future of AI and machine learning, offering cutting-edge cloud infrastructure for full-stack AI applications. Founded in 2022, we are a rapidly growing, well-funded company with a remote-first organization spread globally. Our mission is to create a foundational platform for developers to build and run custom AI systems that scale. Join us as we shape the future of AI. We’re hiring an Engineering Manager to lead a high-impact product engineering team building customer-facing features across Runpod’s console, APIs, and developer workflows. You’ll take ownership of a roadmap area end-to-end - partnering with Product and Design to shape scope, then guiding your team through architecture, execution, quality, and launch. This role is ideal for a leader who’s shipped at millions-of-users scale, thrives in fast-moving environments, and can go deep technically in Linux systems internals and/or cloud systems engineering - you have experience building cloud platforms (control planes, orchestration, networking, storage primitives, kubernetes components), not just applications running on top of them. You’ll help Runpod deliver the fastest, most intuitive path for builders to train and deploy AI in production. Responsibilities • Own Feature Delivery for a Product Area: Lead a team of engineers responsible for shipping new functionality and iterating existing product surfaces. Deliver predictable, high-velocity outcomes that improve customer experience and business value. • Plan and Execute Roadmaps: Translate product strategy into clear technical plans, milestones, and success metrics. Identify tradeoffs early and manage scope, risk, and timelines. • Technical Leadership & Architecture: Drive pragmatic system design for product-layer services and workflows, ensuring scalability, performance, and consistency with Runpod’s platform. • Build and Grow a Strong Team: Hire, mentor, and develop engineers; set expectations, provide feedback, and create a culture of ownership, speed, and craft in a remote-first environment. • Quality & Reliability for Product Surfaces: Improve automated testing, release safety, observability for customer-facing systems, and regression prevention. Ensure on-call health for your team’s services. • Cross-Functional Collaboration: Partner tightly with Product, Program management, Support, GTM, and Infrastructure counterparts. Coordinate dependencies cleanly while maintaining clear ownership. • Operational Excellence: Establish team rituals and delivery systems (sprints/kanban, retros, design reviews). Use data to improve cycle time, throughput, and feature adoption. • Customer-Driven Execution: Stay close to user needs by incorporating feedback, analytics, and support signals into prioritization and iteration. Requirements • Engineering Management Experience: 2+ years managing a team of high performance software engineers, including ownership of roadmap delivery, hiring/firing, performance, and team culture. • High-Scale Product Delivery: 6+ years as a software engineer building and shipping products used by millions of users, with clear evidence of personal impact. • Systems-Level Technical Depth: Strong experience with Linux systems internals and/or cloud systems engineering - ideally building platform capabilities (orchestration, control planes, distributed services, networking or storage layers). • Backend or Full-Stack Proficiency: Comfortable reviewing and contributing to code in modern stacks; Go, Python, and/or TypeScript experience preferred. • Distributed/Cloud-Native Architecture: Solid understanding of microservices, APIs, eventing, data stores, and service-to-service communication patterns. • Delivery & Metrics Mindset: Experience running execution processes and using metrics like cycle time, throughput, adoption, and escape defects to improve team flow. • Remote-First Leadership: Proven ability to communicate clearly, align stakeholders asynchronously, and sustain momentum across time zones. • Successful completion of a background check. Preferred Qualifications • Experience building AI/ML + developer platforms, workflow-heavy products, or infrastructure-adjacent product layers (e.g., job orchestration UX, deployment flows, usage/billing, observability surfaces). • Familiarity with Kubernetes-based platforms, container runtimes, scheduling concepts, or GPU/accelerator workflows. • Track record of scaling teams in high-growth environments while keeping quality high. • Open-source contributions in cloud-native, systems, or ML-adjacent projects. What You’ll Receive: • The competitive base pay for this position ranges from ($175,000 - $250,000). This salary range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location • Meaningful equity in a fast-growing company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside. • Generous medical, dental & vision plans — we cover 100% for all employees and partial for dependents. • Flexible PTO- take the time you need to recharge • Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication • Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale. • $1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace Runpod is committed to maintaining a workplace free from discrimination and upholding the principles of equality and respect for all individuals. We believe that diversity in all its forms enhances our team. As an equal opportunity employer, Runpod is committed to creating an inclusive workforce at every level. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law. We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas