Customer Success Jobs in Netherlands

Technical Customer Success Manager

From $60,000/yr

Accountabilities: You will own a portfolio of API and data product customers, guiding them toward successful integrations, stronger product adoption, and long-term business growth. You will be accountable for customer outcomes, relationship development, revenue retention, and expansion while coordinating internal teams to resolve challenges and deliver value. Manage a portfolio of customers using one or more APIs, with a focus on Net Revenue Retention (NRR), customer satisfaction, and account growth. Develop customer success plans with clear objectives, priorities, milestones, and next steps. Lead regular customer meetings and proactively maintain engagement to keep projects progressing. Understand customers’ products, business models, and technical requirements, recommending suitable data, API endpoints, and integration approaches. Troubleshoot technical issues, coordinate resolutions, and maintain ownership until customer challenges are addressed. Identify customer risks early and develop plans to improve adoption, retention, and long-term success. Identify opportunities for account expansion, manage the process from discovery through upgrade, and support commercial growth. Own customer renewals and maintain accurate, organized account information. Lead onboarding and sales-to-customer-success handovers, ensuring alignment on customer goals and expectations. Build integration plans with clear milestones, responsibilities, and timelines to help customers reach their first value quickly. Guide customers through technical decisions, remove implementation blockers, and ensure every interaction concludes with clear next steps. Represent customer needs internally by sharing insights and opportunities with Product, Sales, Support, Engineering, and Marketing. Collaborate with Product teams on customer discovery and testing, coordinate expansion opportunities with Sales, and help develop useful customer resources. Use customer success and communication tools such as Vitally, Notion, Intercom, Stripe, FullStory, and Calendly to manage relationships and workflows. Requirements: The ideal candidate combines customer-facing experience with technical understanding, commercial awareness, and a strong sense of ownership. You should be comfortable discussing APIs, integrations, and data flows, translating complex concepts into clear explanations, and proactively guiding customers toward practical solutions. At least 2 years of experience in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role. Experience working with APIs or data products, or a background in technical roles, product management, or product ownership. Ability to understand and discuss APIs, integrations, data flows, and technical implementation challenges; coding experience is not essential. Strong customer leadership skills, including the ability to ask effective questions, identify underlying problems, and guide decision-making. Demonstrated ownership and accountability, with the ability to simplify complex situations and drive issues through to resolution. Clear, concise communication skills and the ability to explain technical concepts to different audiences. Commercial mindset, with an ability to identify opportunities that help customers increase value and grow their businesses. Proactive, organized, and comfortable working independently in a fast-moving environment without a fully defined playbook. Strong written and spoken English. Nice-to-have qualifications: Experience with creator data, influencer marketing, or related data products. Experience managing customer renewals and account expansion. Basic coding or data skills, such as reading code, writing small scripts, or working with SQL. Benefits: Competitive compensation: Approximately €60,000–€90,000 in annual on-target earnings (OTE), plus stock options. Fully remote work: Work remotely from a suitable location, with flexibility to choose your working environment. Flexible working hours: Manage your schedule autonomously. Unlimited paid vacation: Take time off to rest and recharge. Personal development support: Access support for relevant courses, books, and conferences. Meaningful ownership: Make decisions, experiment with new approaches, and help shape the growth of the data products business. International, remote-first culture: Collaborate with a distributed team across more than 20 countries. Opportunity for impact: Contribute directly to customer outcomes, product development, and business growth. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Customer Success Manager (German language)

From $13/yr

Accountabilities: Provide high-quality, personalized customer support to users within the Bronze VIP segment, ensuring a positive and engaging experience. Handle requests and assignments from the Retention team, contributing to customer engagement and loyalty initiatives. Promote platform activities and experiences, including tournaments, lotteries, quests, and other interactive campaigns. Conduct interviews and conversations with Bronze VIP users to collect feedback, understand their preferences, and identify opportunities to improve their experience. Increase customer satisfaction through proactive communication, tailored assistance, and effective issue resolution. Identify opportunities to convert Bronze VIP users into higher-tier VIP customers by highlighting relevant services and benefits. Handle customer objections professionally, building trust and communicating product value effectively. Assist customers with the verification process whenever necessary. Work toward established KPIs and individual performance targets. Maintain up-to-date knowledge of existing products, services, tools, and newly introduced features. Collaborate with internal teams to ensure smooth customer interactions and consistent service quality. Work a stable Monday-to-Friday schedule from 13:00 to 22:00 Kyiv time. Requirements: Fluency in German, both written and spoken, with the ability to communicate confidently and professionally with customers. Excellent communication and interpersonal skills, including experience or confidence in handling customer conversations by phone and email. Strong customer relationship management abilities and the capacity to build trust through personalized interactions. Proven ability to handle customer objections, respond to concerns, and communicate the value of additional products or services. A customer-oriented mindset, with a genuine interest in improving customer satisfaction and delivering high-quality support. Empathy, patience, and emotional resilience when dealing with challenging customer situations. Strong persuasion and engagement skills, with the ability to highlight product benefits and encourage customer participation. Willingness and ability to learn new tools, systems, products, and processes quickly. Good organizational and time-management skills, with the ability to prioritize tasks and meet deadlines. A proactive, adaptable, and goal-oriented approach, with the motivation to achieve individual KPIs. Previous experience in the iGaming industry is considered an advantage but is not mandatory. Knowledge of English, French, or Italian would be an additional asset. Experience working with the SoftSwiss administration platform is a plus. Benefits: Fully remote working arrangements,. 20 paid days off per year, in addition to public holidays and paid sick leave. Comprehensive medical insurance covering treatment at leading healthcare facilities. Coverage for psychological support and counseling through the Pleso platform. Monthly flexible benefits allowance that can be used for hobbies, sports, personal interests, and other lifestyle activities. Individual learning and development budget to support professional growth and personal interests. Access to corporate English lessons, professional workshops, training sessions, and an online learning library. Structured career development opportunities, including performance reviews, mentoring programs, and clear career progression plans. Regular team-building activities, corporate events, workshops, and social initiatives. A collaborative and supportive international team that values openness, initiative, and positive communication. Modern technological infrastructure, with opportunities to work with innovative tools and automated processes. An autonomous working environment with minimal bureaucracy and opportunities to contribute ideas and improvements. A culture that encourages professional development, ambitious goals, teamwork, and continuous learning. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Customer Success Lead

Accountabilities: Customer Success Team Leadership: Lead, coach, and develop a small Customer Success Management (CSM) team by establishing clear expectations, providing regular feedback, supporting professional development, and contributing to recruitment as the team grows. Customer Portfolio Management: Own the overall health, retention, and expansion of the customer portfolio, using commercially relevant metrics to monitor performance and communicate progress, risks, and opportunities to senior leadership. Strategic Account Ownership: Personally manage the most important and complex customer relationships, ensuring successful implementation, sustained adoption, long-term satisfaction, contract renewals, and account expansion. Customer Onboarding and Implementation: Oversee customer onboarding, data migration, implementation planning, and go-live activities, working closely with customer operations teams to ensure successful deployment and adoption. Customer Success Processes and Playbooks: Develop, standardize, and continuously improve processes for onboarding, implementation, customer health monitoring, quarterly business reviews, renewals, and escalation management. Voice of the Customer: Represent customer needs to Product and Engineering teams by consolidating feedback, identifying recurring challenges, and translating operational requirements into commercially relevant product recommendations. Product and Roadmap Collaboration: Influence product priorities by communicating customer insights, identifying opportunities for platform improvements, and helping internal teams understand the business impact of proposed developments. Sales Partnership and Revenue Expansion: Collaborate with Sales on pre-sales scoping, customer handovers, and account expansion opportunities, ensuring commitments are realistic and aligned with successful delivery and customer adoption. This is a non-quota-carrying leadership role. Cross-Functional Collaboration: Build strong working relationships across Customer Success, Product, Engineering, Sales, and leadership to resolve customer challenges, improve internal coordination, and deliver a consistent customer experience. Commercial Performance and Value Realization: Understand customer business models, margins, logistics costs, and price-risk exposure, connecting platform capabilities to tangible operational improvements and financial outcomes. Operational Excellence and Scalability: Introduce practical processes and performance standards that enable the Customer Success function to scale effectively without creating unnecessary bureaucracy. Knowledge Sharing and Best Practices: Collaborate with Customer Success counterparts across the wider organization to exchange insights, align working methods, and strengthen customer experience across multiple platforms. Requirements: Customer Success Experience: A strong track record of managing complex B2B customer accounts and software implementations, with measurable results in adoption, retention, customer satisfaction, or account expansion. Leadership and Coaching: Experience leading, mentoring, or coaching colleagues, either formally or informally, with the ability to improve team performance, establish clear standards, and support professional growth. Industry Knowledge: Experience in recycled materials, metals, commodities trading, or related supply chain industries is a strong advantage. Candidates from adjacent sectors should demonstrate a willingness to learn the recycled materials value chain, including sourcing, grading, logistics, documentation, and trading processes. Strategic Account Management: Proven ability to manage senior stakeholders, navigate complex customer environments, resolve escalations, and build long-term partnerships across multiple business functions. Software Implementation Expertise: Experience overseeing implementations, onboarding, data migration, integrations, and go-live activities for B2B software platforms. Technical Fluency: Comfort working with technical topics such as data configuration, document workflows, data imports, integrations, and reporting, with the ability to investigate issues directly and guide team members through technical challenges. Analytical Capabilities: Strong ability to interpret customer health indicators, adoption metrics, retention trends, and commercial performance data. Experience with SQL or business intelligence tools is an advantage. Commercial Acumen: Understanding of how customers generate revenue, manage margins, control logistics costs, and address price risk, with the ability to connect software capabilities to measurable business value. Communication Skills: Strong professional English is required. French language proficiency is an advantage when working with French-speaking customers. Leadership Judgment: Ability to make sound decisions under pressure, prioritize competing demands, take ownership of outcomes, and provide clear, constructive feedback. Process and Organizational Skills: A structured yet pragmatic approach to building repeatable processes, balancing operational consistency with the flexibility needed in a growing business. Cross-Functional Influence: Strong interpersonal and stakeholder management skills, with the credibility to represent customer needs internally and lead conversations with senior customer representatives. Adaptability and Initiative: A self-starter who is comfortable with ambiguity, enjoys building and improving processes, and thrives in a fast-growing, collaborative technology environment. Benefits: Remote Work: The opportunity to work remotely from Europe. Leadership and Ownership: Significant responsibility for strategic customer relationships, team development, and the evolution of the Customer Success function. Professional Growth: The opportunity to build leadership capabilities while shaping processes, standards, and best practices in a growing organization. Meaningful Industry Impact: Contribute to the digital transformation of the circular economy by helping recycled materials businesses operate more efficiently and sustainably. Innovative Technology Environment: Work with a digital platform that combines B2B marketplace capabilities, real-time data integration, and predictive analytics to solve complex operational challenges. Cross-Functional Collaboration: Partner with Product, Engineering, Sales, and senior leadership to influence product development and improve customer outcomes. International Exposure: Build relationships with customers and industry partners across global commodities and supply chain markets. Growth-Stage Environment: Join a fast-growing technology business that combines the agility of a startup with partnerships across major industry players. Autonomy and Influence: Enjoy the freedom to lead initiatives, manage strategic accounts, and shape how customers experience and benefit from the platform. Mission-Driven Culture: Work in an environment that values integrity, collaboration, long-term thinking, and sustainable business practices. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Customer Success Manager — Measure Marketing

From $90/yr

Accountabilities You will take ownership of client relationships, account performance, and delivery coordination, ensuring that every client understands the value of the work being delivered. Your responsibilities will include: Client Relationship Management: Serve as the primary point of contact and trusted advisor for assigned clients. Lead regular check-ins, monthly reporting meetings, and quarterly business reviews to demonstrate progress and establish priorities for the next 90 days. Performance Analysis and Reporting: Interpret data from GA4, Google Search Console, Google Ads, Microsoft Ads, HubSpot, and agency reporting platforms. Explain performance trends, their business implications, and recommended next steps in clear, accessible language. SEO, PPC, and AI Search Strategy: Help clients understand developments in traditional and AI-powered search, including AI Overviews, zero-click results, and citations in tools such as ChatGPT and Perplexity. Connect GEO, AEO, SEO, and PPC performance to visibility, qualified traffic, leads, and cost per lead. Content and Conversion Optimization: Align content strategies with client objectives, identify gaps affecting search visibility, and flag situations where increased traffic or advertising clicks fail to generate more leads. Coordinate conversion rate optimization improvements with web teams. Customer Retention and Account Health: Monitor account performance, customer sentiment, and retention indicators. Develop recovery plans for accounts at risk, escalate accounts that remain in critical status for more than 30 days, and identify opportunities for account expansion. Project and Delivery Coordination: Translate client success plans into actionable ClickUp projects with clear owners, milestones, and deadlines. Coordinate SEO, PPC, content, web, and development teams while managing expectations, scope, and profitability. CRM and Workflow Management: Maintain accurate and up-to-date HubSpot records, automate repetitive reporting and follow-up activities, and use AI-powered tools to improve operational efficiency. Client Communication and Escalation: Address concerns proactively, manage difficult conversations, resolve escalations, and ensure that clients receive timely, accountable responses. Performance Ownership: Contribute to customer satisfaction, NPS, retained revenue, and account expansion through strong relationships and measurable client outcomes. Requirements The ideal candidate combines customer success or account management experience with a practical understanding of digital marketing, analytical thinking, and confident client communication. You should be comfortable managing multiple stakeholders, interpreting performance data, and turning insights into business recommendations. The following qualifications are expected: At least 3 years of experience in customer success or account management within a digital marketing agency, SEO or SaaS company, or similar B2B service business. Working knowledge of SEO and PPC, including Google Ads and Microsoft Ads, with an interest in AI-powered search, Generative Engine Optimization (GEO), and Answer Engine Optimization (AEO). Ability to interpret GA4, Google Search Console, and dashboard data, identify performance changes, and explain their causes and implications. Strong data storytelling skills, with the ability to present clear, persuasive insights to business owners and senior decision-makers. Hands-on experience using AI tools such as ChatGPT, Claude, or Gemini for research, reporting, and communication, combined with the judgment to verify outputs and take responsibility for client-facing content. Experience managing projects through ClickUp or comparable platforms such as Asana or Monday. Familiarity with CRM systems, particularly HubSpot, and the ability to maintain accurate client and project information. Confidence handling challenging client conversations, managing expectations, addressing scope creep, and supporting at-risk renewals. Professional fluency in written and spoken English, with the communication skills required to work with North American clients. Ability to work remotely with at least five hours of overlap with North American Eastern Time. Additional experience that would be advantageous includes: Familiarity with tracking, analytics, and digital marketing reporting platforms. Basic knowledge of conversion rate optimization, including landing page best practices, A/B testing, and conversion tracking. Experience with workflow automation tools such as Zapier or ClickUp automations. Previous experience supporting B2B customers, particularly SaaS clients. Understanding of net revenue retention, upselling strategies, and customer lifetime value. Benefits Fully remote working arrangement, open to candidates based in Europe or Latin America, with Colombia preferred. Full-time position with at least five hours of overlap with North American Eastern Time. Opportunity to work across SEO, PPC, GEO, AEO, and emerging AI-powered search strategies. Exposure to a diverse B2B client portfolio, including law firms, SaaS businesses, signage companies, and residential and commercial home improvement businesses. Opportunity to take ownership of client relationships, measurable outcomes, retention, and account growth. Collaborative environment involving SEO, PPC, content, web, and development specialists. Opportunity to use AI and workflow automation tools to improve reporting, communication, and delivery processes. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Customer Success Specialist (Evening schedule)

From $18/yr

Accountabilities: Deliver high-quality, personalized customer support to users within the Bronze VIP segment, ensuring a positive and consistent customer experience. Handle requests and assignments from the Retention team, supporting customer engagement and loyalty initiatives. Promote platform activities and campaigns, including tournaments, lotteries, quests, and other interactive experiences. Conduct interviews and conversations with Bronze VIP customers to collect feedback, understand their preferences, and identify opportunities to improve their experience. Increase customer satisfaction through proactive communication, personalized assistance, and effective issue resolution. Identify opportunities to convert Bronze VIP users into higher-tier VIP customers by presenting relevant products, services, and benefits. Handle customer objections professionally, addressing concerns and communicating product value in a persuasive and customer-oriented manner. Assist customers with verification procedures whenever necessary. Work toward established KPIs and individual performance objectives while maintaining high service standards. Maintain and continuously develop knowledge of existing products, services, tools, and newly introduced features. Collaborate with internal teams to ensure smooth customer interactions and effective execution of retention initiatives. Follow a consistent Monday-to-Friday evening schedule from 18:00 to 02:00 Kyiv time, consisting of 7 working hours and a 1-hour break, with no rotating shifts. Requirements: Fluent English proficiency, both written and spoken, with the ability to communicate confidently and professionally with international customers. Excellent communication skills, including the ability to interact effectively with customers through email and phone calls. Strong interpersonal and customer relationship management abilities. Experience handling customer objections and resolving concerns while maintaining a positive customer experience. Ability to engage customers, generate interest in additional products and services, and effectively communicate product benefits. A customer-oriented mindset, with a genuine interest in understanding customer needs and improving satisfaction. Empathy, patience, and emotional resilience when managing challenging customer situations. Strong persuasion and relationship-building skills, with the ability to create positive and engaging customer interactions. Willingness to learn new tools, systems, and processes, and continuously develop product knowledge. Good organizational and time-management skills, with the ability to prioritize responsibilities and meet established deadlines. A proactive, adaptable, and results-driven approach, with the motivation to achieve individual KPIs. Previous experience in the iGaming industry is considered an advantage but is not mandatory. Benefits: Fully remote working arrangements. Stable Monday-to-Friday evening schedule, with fixed working hours and no rotating shifts. 20 paid working days off per year, in addition to public holidays and paid sick leave. Comprehensive medical insurance covering treatment at leading healthcare facilities. Coverage for psychological support and counseling through the Pleso platform. Monthly flexible benefits allowance that can be used for hobbies, sports, personal interests, and lifestyle activities. Individual learning and development budget to support professional growth and personal interests. Access to corporate English lessons, professional workshops, training sessions, and an online learning library. Structured career development opportunities, including regular performance reviews, mentoring programs, and clear career progression plans. Regular team-building activities, corporate events, workshops, and social initiatives. Collaborative and supportive international working environment that encourages teamwork, openness, and proactive communication. Modern technological infrastructure and automated processes designed to reduce routine tasks and support professional development. A flexible and autonomous work culture with minimal bureaucracy and opportunities to contribute ideas and improvements. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Senior Customer Success Manager Benelux

From $32/yr

Channable is a fast-growing B2B SaaS platform driving digital commerce across the globe. By offering a fully integrated solution, we empower marketers, online stores, and digital agencies to manage, scale, and optimize their online activities. As the market leader in the Benelux, we owe our success to an incredible product, a passionate team ánd our customers who love working with us! To keep winning, our Benelux region is split into two specialized teams (Strategic and Growth), working closely together. This opening is within the CS Benelux Strategic team. Your role in a nutshell: you'll own Channable's most strategic Benelux relationships: (inter)national brands with digital marketing teams in the region, and our biggest Agency Partners (Gold & Silver). You'll work with senior specialists, marketing leads, heads of e-commerce, and decision-makers to understand what their business is trying to achieve this year and how their digital marketing team is measured against it. From there, you find where Channable can drive the outcomes that get them closer to those goals. When your clients win, and Channable is a part of that, we grow together, and that growth is yours to own. Here's what that looks like day-to-day: Business-goal alignment and planning: understanding each client's and/or agency's annual objectives and how their digital marketing team contributes to them, then translating that into a strategic success plan with outcomes both sides can measure. Stakeholder management & multi-threading: building and maintaining relationships across the whole account, from hands-on specialists to executive sponsors, so no relationship rests on a single contact. Strategic cadence: kick-offs, Impact Reviews, realizing success plans with outcome-driven and goal-focused metrics, check-ins, demos, hosting trainings, and commercially led meetings, online and onsite, in the market. Portfolio & account ownership: retention, expansion and net new MRR across a named set of top-tier accounts; identifying risk early, preventing churn and downgrades; pipeline creation and forecasting. Voice of the customer: running trainings and enablement for large advertisers and partner teams, feeding client insight back to product and commercial, and turning your strongest accounts into webinars, success stories and references. Raising the bar: contributing to how we manage the strategic segment, account plans, risk signals, expansion playbooks, and Customer Success processes. What you bring: You have 3+ years' experience in Customer Success, Account Management, Partnership Management, or a similar client-facing commercial role, with a track record on large or complex accounts. Experience on the other side of the table, at a marketing agency or in-house at a brand, counts fully. You build relationships across an organisation, from hands-on specialists to senior decision-makers, and you're willing to challenge a client when their plan won't get them where they say they want to go. You've carried a commercial target, and you know how to plan towards it rather than hope for it. You understand online marketing well enough to hold a credible conversation with a performance marketing lead. Not a must, but a strong plus: experience on the client side, at a marketing agency or in an in-house digital marketing team (preferably e-commerce) You have at least a completed HBO education - for example, in the direction of commercial economics, (international) business, marketing, or hospitality. Your language skills include excellent written and spoken Dutch (C2) and English at a C1 level. Other requirements: You are living in The Netherlands with travel distance from our Utrecht office. You are willing to come to our Utrecht office for 2 days/week, preferably more. You are available to travel and visit clients. You are available for at least 32 hours per week (4 days). You have a valid work permit for the Netherlands or EU citizenship. Not a must, but a strong plus: experience on the client side, at a marketing agency or in an in-house digital marketing team (preferably e-commerce) Who are we? Being part of our team means working with diverse and fun people who trust and help you along the way. Channable was founded in 2014 in the heart of Utrecht. We are now a strong team of 320+ diverse individuals, more than +40 nationalities, and a brand new and vibrant HQ in Utrecht, serving customers all over the globe. We're also operating from other offices including New York City, Berlin, and Aarhus. Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at our Instagram , Facebook or LinkedIn ! Give our Culture Playbook a read. What do we do? Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing. What do we offer? The OTE salary ranges from €3.650 to €5.000 gross per month based on a 40-hour workweek. OTE (On Target Earnings) consists of 80% gross base salary and 20% commission (paid out quarterly). A breakdown of this structure is provided below: Base salary : The base salary is gross between €3.650 and €5.000 (80%) per month based on a 40-hour workweek. The salary is determined based on experience. Performance bonus : 20% performance bonus is gross between €915 and €1.250 (20%) per month based on a 40-hour workweek. 8% holiday allowance - 8% of your yearly salary, which is paid together with the May salary. Annual L&D budget of € 1000 to spend on anything you want to learn. You can take full advantage of this to grow professionally. Saving for old age - we have a saving scheme for old age which can accrue up to 5% of your monthly salary , or you can get an additional +2.5% to your monthly base salary. Traveling to our office? No problem, we got you covered. (NS Business Card, or €0,25 per km if you decide to use a different means of transport) 🚆 Our beautiful, fully renovated historic office in central Utrecht offers a hybrid working policy, requiring just two days in the office per week. Since you can work from home, we will provide home office supplies. 🖥️⌨️ 26 vacation days + 2 reload days based on 40 hours. We offer a 3-week-long workcation; and an additional 3 weeks, if you live as an expat in the Netherlands! 🍹 Having flexible working hours means starting your day between 8.00 - 10.00 am. 🕰️ We want you to feel good - please feel free to use our discounted Urban Sports Club subscription. You have free & anonymous access to the OpenUp platform and psychologists. This free service is also available to your family members. Are you going to become a parent? We think it is important that you spend time with your newborn. Enjoy 5 weeks of 100% paid partner leave! At Channable, our Chef and Commis Chef prepare fresh meals Monday to Thursday, catering to all dietary needs - including vegan, vegetarian, and gluten-free - to keep our team fueled and inspired! T o round out the week, Fridays feature delicious ordered-in sandwiches and salads. Or, you can go to the city center to get the lunch of your choice. Channaweekend - Every year we go for a long weekend with all our colleagues from all over the world. 💜🔥 Channaweek - We believe in bringing people together. That’s why we organize global events like Channaweek where our entire international team gathers in Utrecht to connect and learn from one another. Additional working conditions like massages, in-office bar (Channabar), parties, even personal training sessions at our Channagym, video games, and many more! How can you introduce yourself to us? Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English. Interview steps: If it's a match, our Talent Acquisition Team will get in touch with you for an introduction call (25 minutes). After that, you’ll be invited for an interview with Jules (your future team lead) & one of the other team leads of the Customer Success department (60 minutes). Next, you'll have an assignment interview with Jules (your future team lead) & Io at our Utrecht office. You’ll also receive an office tour from your future team members (90 minutes). Please note that after the interviews and before the offer stage, we’ll conduct reference checks. We consider applications as they come in. We look forward to hearing from you! Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish. *At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams. Find Jobs in Netherlands on Arbeitnow

Manager, Customer Success Managers

$85,000 - $98,000/yr

Accountabilities: As a people-focused leader, you will be responsible for your team's performance, professional development, and ability to deliver strong customer outcomes. You will combine hands-on coaching with operational oversight and cross-functional collaboration to improve retention, expansion, and customer satisfaction. Lead, coach, and develop a team of 4–6 Customer Success Managers across EMEA and APAC through regular one-to-one meetings, team sessions, and timely, constructive feedback. Support CSMs through complex renewal negotiations, churn risks, and account expansion discussions, serving as their first point of escalation. Interview, train, and onboard new Customer Success Managers, ensuring consistent ramp-up and effective integration into the team. Identify and address performance gaps proactively, working with senior leadership when additional support or intervention is required. Monitor account health across the team's portfolio, including renewal timelines, integration progress, product utilization, churn risks, and potential downsells. Maintain accurate and realistic forecasts for renewals and account performance, escalating risks early and providing clear recommendations to leadership. Partner with Sales to identify, develop, and pursue upsell and cross-sell opportunities that contribute to account growth. Improve Customer Success processes, playbooks, and documentation covering onboarding, account planning, renewal management, and customer-facing materials, adapting approaches to regional needs. Ensure accurate and consistent customer data in Salesforce and Planhat to support reliable reporting and informed decision-making. Represent the team's priorities and communicate customer feedback to Sales, Support, Customer Success Engineering, and Product teams. Advocate for initiatives that influence annual recurring revenue (ARR), customer retention, and long-term account value. Foster a collaborative, accountable team culture focused on continuous learning, helpfulness, and shared success. Requirements: The ideal candidate brings substantial B2B SaaS Customer Success experience, proven people-management capabilities, and a strong track record of delivering retention and revenue outcomes. You should be comfortable coaching customer-facing professionals, managing complex accounts, and using data and structured processes to improve team performance. 5–8 years of overall Customer Success experience, including at least 1–2 years of direct management experience leading Customer Success Managers or other customer-facing teams. Experience working as a Customer Success Manager in B2B SaaS, managing the complete customer lifecycle from onboarding through adoption, renewal, and expansion. Experience in technology, fraud prevention, or cybersecurity is highly preferred. Demonstrated success helping a team achieve net revenue retention (NRR) and gross revenue retention (GRR) targets while maintaining accurate forecasts. Proven ability to improve Customer Success processes and playbooks, with measurable improvements in team performance or customer outcomes. Experience supporting customers across EMEA; experience managing teams or accounts across multiple time zones is an advantage. Familiarity with Customer Success platforms such as Planhat or Gainsight, as well as Salesforce and Zendesk. Excellent communication skills, with the confidence to lead conversations with technical contacts, operational teams, and executive stakeholders. Ability to work effectively in a fully remote, asynchronous environment using tools such as macOS, Slack, Google Workspace, and Zoom. Proficiency with AI tools, ideally Claude and Gemini, to improve productivity and streamline everyday work. Willingness to travel for customer meetings and company events as required. A team-first mindset, strong accountability, and a commitment to continuous learning, helpfulness, and professional growth. Benefits: Competitive, geographically adjusted compensation based on experience, expertise, and work location. United Kingdom salary range: $85,000–$98,000 base salary , with on-target earnings (OTE) of $102,000–$118,000 . Broader EMEA salary range: $55,000–$98,000 base salary, with OTE of $66,000–$118,000, depending on location. Fully remote working environment with opportunities to collaborate across international teams. Opportunity to lead and develop a distributed Customer Success team supporting commercial, enterprise, and strategic customers. Exposure to innovative device intelligence and online fraud prevention technology. Collaborative, inclusive workplace that values diverse perspectives and encourages professional development. Opportunity to influence customer retention, revenue growth, and cross-functional business priorities. Travel opportunities for customer meetings and company events. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Head of Customer Success - Loyalty and Partner Platforms (B2B)

From $40/yr

Accountabilities: You will take full ownership of the customer experience, ensuring smooth onboarding, strong partner relationships, and continuous improvement across the customer lifecycle while using AI to enhance operational efficiency. Own the end-to-end onboarding process for new B2B customers, from initial setup through integration, launch, and ongoing success management. Guide partners through the launch checklist, ensuring timely completion of integration, balance top-ups, platform listings, and communication reviews. Manage operational relationships with active customers, serving as their primary point of contact and ensuring they maximize the value of their loyalty partnerships. Collaborate with the sales team to align customer success strategies, establish performance indicators, and support customer growth. Improve customer visibility and campaign performance across relevant touchpoints within partner cross-media channels. Ensure customer communications, campaign materials, and visual assets comply with brand standards and applicable requirements. Maintain a high-quality CRM environment in HubSpot or a comparable platform, leveraging AI to log interactions, enrich contact information, flag outdated records, and maintain accurate pipelines. Conduct regular customer reviews, analyze performance data, and identify opportunities to improve engagement, campaign effectiveness, and customer outcomes. Manage customer issues and feedback loops, using AI to categorize support tickets, draft initial responses, recommend relevant knowledge-base resources, and accelerate resolution. Use AI tools to prepare asynchronous updates, summarize meetings, document decisions, and maintain alignment across distributed teams. Build and refine customer success processes, establishing scalable practices that support the long-term development of the function. Requirements: The ideal candidate combines extensive customer success or account management experience with strong technical understanding, practical AI automation skills, and a consultative approach to customer relationships. Fluency in both German and English, with excellent written and verbal communication skills. At least 5 years of experience in customer success, account management, or partner onboarding within the loyalty, SaaS, or payments industries. Proven ability to manage customer relationships throughout onboarding, implementation, launch, and ongoing engagement. Proficiency with AI tools such as Claude to design workflows, build automations, and improve operational processes. Good understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards. Hands-on experience with HubSpot or comparable CRM platforms, including data management and pipeline optimization. Strong organizational skills, attention to detail, and the ability to manage multiple customer projects and deadlines simultaneously. Empathetic, consultative, and solution-oriented communication skills, with the ability to combine human judgment and AI-generated insights. Comfort working across teams, time zones, and asynchronous communication channels in a remote environment. A proactive, ownership-driven mindset and the motivation to establish, develop, and continuously improve a customer success function. Benefits: Fully remote work with a worldwide team. Competitive monthly salary package. Equity participation and qiibee tokens (QBX), offering a share in the company's success. Permanent, full-time employment with a 40-hour workweek. 24 days of annual leave. Opportunity to shape and lead the customer success function as its first dedicated hire. Fast-paced, international startup environment focused on innovation, continuous learning, and professional growth. AI-first working culture that uses automation to reduce repetitive tasks and enable teams to focus on meaningful customer relationships. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1