Customer Success Jobs in Ireland

7 open positions found · Salary range: $10 - $98,000

Technical Customer Success Manager

From $60,000/yr

Accountabilities: You will own a portfolio of API and data product customers, guiding them toward successful integrations, stronger product adoption, and long-term business growth. You will be accountable for customer outcomes, relationship development, revenue retention, and expansion while coordinating internal teams to resolve challenges and deliver value. Manage a portfolio of customers using one or more APIs, with a focus on Net Revenue Retention (NRR), customer satisfaction, and account growth. Develop customer success plans with clear objectives, priorities, milestones, and next steps. Lead regular customer meetings and proactively maintain engagement to keep projects progressing. Understand customers’ products, business models, and technical requirements, recommending suitable data, API endpoints, and integration approaches. Troubleshoot technical issues, coordinate resolutions, and maintain ownership until customer challenges are addressed. Identify customer risks early and develop plans to improve adoption, retention, and long-term success. Identify opportunities for account expansion, manage the process from discovery through upgrade, and support commercial growth. Own customer renewals and maintain accurate, organized account information. Lead onboarding and sales-to-customer-success handovers, ensuring alignment on customer goals and expectations. Build integration plans with clear milestones, responsibilities, and timelines to help customers reach their first value quickly. Guide customers through technical decisions, remove implementation blockers, and ensure every interaction concludes with clear next steps. Represent customer needs internally by sharing insights and opportunities with Product, Sales, Support, Engineering, and Marketing. Collaborate with Product teams on customer discovery and testing, coordinate expansion opportunities with Sales, and help develop useful customer resources. Use customer success and communication tools such as Vitally, Notion, Intercom, Stripe, FullStory, and Calendly to manage relationships and workflows. Requirements: The ideal candidate combines customer-facing experience with technical understanding, commercial awareness, and a strong sense of ownership. You should be comfortable discussing APIs, integrations, and data flows, translating complex concepts into clear explanations, and proactively guiding customers toward practical solutions. At least 2 years of experience in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role. Experience working with APIs or data products, or a background in technical roles, product management, or product ownership. Ability to understand and discuss APIs, integrations, data flows, and technical implementation challenges; coding experience is not essential. Strong customer leadership skills, including the ability to ask effective questions, identify underlying problems, and guide decision-making. Demonstrated ownership and accountability, with the ability to simplify complex situations and drive issues through to resolution. Clear, concise communication skills and the ability to explain technical concepts to different audiences. Commercial mindset, with an ability to identify opportunities that help customers increase value and grow their businesses. Proactive, organized, and comfortable working independently in a fast-moving environment without a fully defined playbook. Strong written and spoken English. Nice-to-have qualifications: Experience with creator data, influencer marketing, or related data products. Experience managing customer renewals and account expansion. Basic coding or data skills, such as reading code, writing small scripts, or working with SQL. Benefits: Competitive compensation: Approximately €60,000–€90,000 in annual on-target earnings (OTE), plus stock options. Fully remote work: Work remotely from a suitable location, with flexibility to choose your working environment. Flexible working hours: Manage your schedule autonomously. Unlimited paid vacation: Take time off to rest and recharge. Personal development support: Access support for relevant courses, books, and conferences. Meaningful ownership: Make decisions, experiment with new approaches, and help shape the growth of the data products business. International, remote-first culture: Collaborate with a distributed team across more than 20 countries. Opportunity for impact: Contribute directly to customer outcomes, product development, and business growth. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

6 days agovia ats pollingApply ›

Commercial Customer Success Manager (Key Accounts) - DACH

DatadogDublin, Ireland

$23 - $6/yr

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.    At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.   What You’ll Do:  <ul> <li>Partner with the sales team to ensure smooth transition and onboarding experience</li> <li>Proactively build relationships with customers to create mutual trust  </li> <li>Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts</li> <li>Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively</li> <li>Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates</li> <li>Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)</li> </ul>   Who You Are: <ul> <li>A strong communicator with excellent attention to detail</li> <li>Fully proficient German language speaker required to develop deep trusting relationships with customers in the region</li> <li>Motivated by building long-term and long-lasting relationships</li> <li>Driven by the opportunity to make a visible impact with your work</li> <li>5-7 years of experience in a customer account facing role</li> <li>Customer-minded, always aiming to provide the most value possible</li> <li>Excited by working in an ever-evolving and fluid solution focused environment</li> <li>Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities</li> </ul>   Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.   Benefits and Growth: <ul> <li>Best-in-breed onboarding</li> <li>Sales training in MEDDIC and Command of the Message </li> <li>An inclusive company culture, opportunity to join our Community Guilds</li> <li>Intra-departmental mentor and buddy program for in-house networking </li> <li>Continuous professional development, product training, and career pathing </li> <li>New hire stock equity (RSU) and employee stock purchase plan (ESPP)</li> <li>Generous global benefits</li> </ul> Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.<div class="content-conclusion"><hr> About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on <a href="https://www.instagram.com/datadoghq/?hl=en" target="blank">Instagram</a>, <a href="https://www.linkedin.com/company/datadog" target="blank">LinkedIn,</a> and <a href="https://learn.datadoghq.com/" target="blank">Datadog Learning Center. </a> <hr> Equal Opportunity at Datadog: Datadog is proud to offer <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf" target="blank">equal employment opportunity</a> to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our <a href="https://www.datadoghq.com/legal/candidate-legal-notices/" target="blank">Candidate Legal Notices</a> for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete <a href="https://docs.google.com/forms/d/e/1FAIpQLSeoJeduEZ2NdZF65uZmWUrCM-zee7yADXX1s6Xr9zAGq8iKA/viewform" target="blank">this form</a>. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s <a class="c-link" href="https://www.datadoghq.com/legal/applicant-candidate-privacy/" target="blank" data-stringify-link="https://www.datadoghq.com/legal/applicant-candidate-privacy/" data-sk="tooltipparent">Applicant and Candidate Privacy Notice</a>. For information on our AI policy, please visit <a href="https://www.datadoghq.com/legal/interviewing-at-datadog-ai-guidelines/" target="blank">Interviewing at Datadog AI Guidelines</a>.</div>

1 week agovia ats pollingApply ›

Customer Success Manager - Ads Solutions (Dutch speaking)

OpenaiDublin, Ireland

From $10/yr

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role is based in our Dublin office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: - Own relationships with a portfolio of advertising partners, serving as their primary point of contact. - Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. - Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. - Identify opportunities to expand partnerships through increased product adoption and incremental investment. - Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. - Surface advertiser feedback and insights to inform product improvements and long-term strategy. - Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: - Have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role. - Have experience managing advertiser or agency relationships in a platform, publisher, or adtech environment. - Are comfortable interpreting performance data and translating insights into strategic recommendations. - Have experience with data querying (e.g. SQL, advanced excel/GSheet) - Communicate clearly and build trust with both technical and non-technical stakeholders. - Operate with ownership and accountability in fast-moving, evolving environments. - Demonstrate sound judgment and a commitment to user trust and responsible platform growth. - Speak fluent Dutch/Flemish and English About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

4 days agovia ats pollingApply ›

Manager, Customer Success Managers

JobgetherIreland

$85,000 - $98,000/yr

Accountabilities: As a people-focused leader, you will be responsible for your team's performance, professional development, and ability to deliver strong customer outcomes. You will combine hands-on coaching with operational oversight and cross-functional collaboration to improve retention, expansion, and customer satisfaction. Lead, coach, and develop a team of 4–6 Customer Success Managers across EMEA and APAC through regular one-to-one meetings, team sessions, and timely, constructive feedback. Support CSMs through complex renewal negotiations, churn risks, and account expansion discussions, serving as their first point of escalation. Interview, train, and onboard new Customer Success Managers, ensuring consistent ramp-up and effective integration into the team. Identify and address performance gaps proactively, working with senior leadership when additional support or intervention is required. Monitor account health across the team's portfolio, including renewal timelines, integration progress, product utilization, churn risks, and potential downsells. Maintain accurate and realistic forecasts for renewals and account performance, escalating risks early and providing clear recommendations to leadership. Partner with Sales to identify, develop, and pursue upsell and cross-sell opportunities that contribute to account growth. Improve Customer Success processes, playbooks, and documentation covering onboarding, account planning, renewal management, and customer-facing materials, adapting approaches to regional needs. Ensure accurate and consistent customer data in Salesforce and Planhat to support reliable reporting and informed decision-making. Represent the team's priorities and communicate customer feedback to Sales, Support, Customer Success Engineering, and Product teams. Advocate for initiatives that influence annual recurring revenue (ARR), customer retention, and long-term account value. Foster a collaborative, accountable team culture focused on continuous learning, helpfulness, and shared success. Requirements: The ideal candidate brings substantial B2B SaaS Customer Success experience, proven people-management capabilities, and a strong track record of delivering retention and revenue outcomes. You should be comfortable coaching customer-facing professionals, managing complex accounts, and using data and structured processes to improve team performance. 5–8 years of overall Customer Success experience, including at least 1–2 years of direct management experience leading Customer Success Managers or other customer-facing teams. Experience working as a Customer Success Manager in B2B SaaS, managing the complete customer lifecycle from onboarding through adoption, renewal, and expansion. Experience in technology, fraud prevention, or cybersecurity is highly preferred. Demonstrated success helping a team achieve net revenue retention (NRR) and gross revenue retention (GRR) targets while maintaining accurate forecasts. Proven ability to improve Customer Success processes and playbooks, with measurable improvements in team performance or customer outcomes. Experience supporting customers across EMEA; experience managing teams or accounts across multiple time zones is an advantage. Familiarity with Customer Success platforms such as Planhat or Gainsight, as well as Salesforce and Zendesk. Excellent communication skills, with the confidence to lead conversations with technical contacts, operational teams, and executive stakeholders. Ability to work effectively in a fully remote, asynchronous environment using tools such as macOS, Slack, Google Workspace, and Zoom. Proficiency with AI tools, ideally Claude and Gemini, to improve productivity and streamline everyday work. Willingness to travel for customer meetings and company events as required. A team-first mindset, strong accountability, and a commitment to continuous learning, helpfulness, and professional growth. Benefits: Competitive, geographically adjusted compensation based on experience, expertise, and work location. United Kingdom salary range: $85,000–$98,000 base salary , with on-target earnings (OTE) of $102,000–$118,000 . Broader EMEA salary range: $55,000–$98,000 base salary, with OTE of $66,000–$118,000, depending on location. Fully remote working environment with opportunities to collaborate across international teams. Opportunity to lead and develop a distributed Customer Success team supporting commercial, enterprise, and strategic customers. Exposure to innovative device intelligence and online fraud prevention technology. Collaborative, inclusive workplace that values diverse perspectives and encourages professional development. Opportunity to influence customer retention, revenue growth, and cross-functional business priorities. Travel opportunities for customer meetings and company events. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

5 days agovia ats pollingApply ›

Customer Success Specialist (French Speaking)

CourseraDublin, Ireland

From $300/yr

<div class="content-intro">About Coursera + Udemy Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our <a href="https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/" target="blank">blog</a>. Why join us now? AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them. Shape what comes next By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.</div>About this role: As a Customer Success Specialist in our Pooled Customer Success EMEA team, you'll support a diverse set of customers through structured engagement sessions, value-driven conversations, and proactive outreach. You'll help customers reach their learning goals while driving key outcomes like retention, adoption, and expansion. Because this service model is evolving, you'll have the chance to shape it by testing new workflows, optimizing handoffs, and sharing insights with leadership. You'll gain exposure to organizations across EMEA and influence customer impact at scale. About your skills: Customer Success Management Core framework for ensuring customers achieve desired outcomes and reach learning goals. Customer Engagement Conducting structured engagement sessions and proactive outreach to foster long-term relationships. Customer Retentions Maintaining relationships and supporting key retention outcomes through value-driven conversations. What you’ll be doing: <ul> <li>Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes.</li> <li>Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and guide next steps.</li> <li>Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer alignment, and support revenue outcomes.</li> <li>Manage and prioritize your queue of CTAs, tickets, and assignments with accuracy, speed, and consistent documentation.</li> <li>Translate customer feedback into insights for Product and internal teams to support improvements across the platform.</li> <li>Help refine and expand the pooled model by testing new processes, sharing observations, and contributing to scalable playbooks.</li> </ul>   Qualifications: <ul> <li>Full business-level proficiency in French, both written and spoken.</li> <li>Experience of 1+ years in customer success, account management, sales, or another customer-facing role, ideally in SaaS or tech.</li> <li>Demonstrated ability to think critically, solve problems in ambiguous situations, and guide customers with limited information.</li> <li>Analytical and data-driven mindset with experience using metrics to identify trends, risks, and opportunities.</li> <li>Demonstrated ability to communicate clearly in writing and verbally, with the capacity to adjust your style across different audiences.</li> <li>Demonstrated organizational habits, attention to detail, and a consistent approach to documentation and data hygiene.</li> <li>Track record of meeting or exceeding customer impact metrics with a results-oriented approach.</li> </ul> Posting Date Posting Date: October 24, 2026 Application Window: October 24 - November 10, 2026 We anticipate the application window will be open until November 10, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.   <h6>#LI-JB1</h6><div class="content-conclusion">For more information about how Coursera collects and uses your personal information, please see our <a href="https://files.clinchtalent.com/1d7f2c0f91ebf75d580f56447fa54859/2acb24eb91f1e23b90ac9e9285de5aaf/Global%20Applicant%20Privacy%20Notice.pdf" target="blank">Coursera + Udemy Global Applicant Privacy Notice</a>. To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our <a href="https://forms.gle/Mb8UktwuaJAukb3H7">Fraudulent Activity Submission Form.</a> Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org. </div>

2 days agovia ats pollingApply ›

Head of Customer Success - Loyalty and Partner Platforms (B2B)

JobgetherIreland

From $40/yr

Accountabilities: You will take full ownership of the customer experience, ensuring smooth onboarding, strong partner relationships, and continuous improvement across the customer lifecycle while using AI to enhance operational efficiency. Own the end-to-end onboarding process for new B2B customers, from initial setup through integration, launch, and ongoing success management. Guide partners through the launch checklist, ensuring timely completion of integration, balance top-ups, platform listings, and communication reviews. Manage operational relationships with active customers, serving as their primary point of contact and ensuring they maximize the value of their loyalty partnerships. Collaborate with the sales team to align customer success strategies, establish performance indicators, and support customer growth. Improve customer visibility and campaign performance across relevant touchpoints within partner cross-media channels. Ensure customer communications, campaign materials, and visual assets comply with brand standards and applicable requirements. Maintain a high-quality CRM environment in HubSpot or a comparable platform, leveraging AI to log interactions, enrich contact information, flag outdated records, and maintain accurate pipelines. Conduct regular customer reviews, analyze performance data, and identify opportunities to improve engagement, campaign effectiveness, and customer outcomes. Manage customer issues and feedback loops, using AI to categorize support tickets, draft initial responses, recommend relevant knowledge-base resources, and accelerate resolution. Use AI tools to prepare asynchronous updates, summarize meetings, document decisions, and maintain alignment across distributed teams. Build and refine customer success processes, establishing scalable practices that support the long-term development of the function. Requirements: The ideal candidate combines extensive customer success or account management experience with strong technical understanding, practical AI automation skills, and a consultative approach to customer relationships. Fluency in both German and English, with excellent written and verbal communication skills. At least 5 years of experience in customer success, account management, or partner onboarding within the loyalty, SaaS, or payments industries. Proven ability to manage customer relationships throughout onboarding, implementation, launch, and ongoing engagement. Proficiency with AI tools such as Claude to design workflows, build automations, and improve operational processes. Good understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards. Hands-on experience with HubSpot or comparable CRM platforms, including data management and pipeline optimization. Strong organizational skills, attention to detail, and the ability to manage multiple customer projects and deadlines simultaneously. Empathetic, consultative, and solution-oriented communication skills, with the ability to combine human judgment and AI-generated insights. Comfort working across teams, time zones, and asynchronous communication channels in a remote environment. A proactive, ownership-driven mindset and the motivation to establish, develop, and continuously improve a customer success function. Benefits: Fully remote work with a worldwide team. Competitive monthly salary package. Equity participation and qiibee tokens (QBX), offering a share in the company's success. Permanent, full-time employment with a 40-hour workweek. 24 days of annual leave. Opportunity to shape and lead the customer success function as its first dedicated hire. Fast-paced, international startup environment focused on innovation, continuous learning, and professional growth. AI-first working culture that uses automation to reduce repetitive tasks and enable teams to focus on meaningful customer relationships. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

4 days agovia ats pollingApply ›

Customer Success Specialist (Turkish Speaking) - 11-Month Fixed-Term Contract

CourseraDublin, Ireland

From $300/yr

<div class="content-intro">About Coursera + Udemy Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our <a href="https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/" target="blank">blog</a>. Why join us now? AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them. Shape what comes next By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.</div>About this role: This is an 11-month fixed-term contract role supporting our Turkish-speaking customers across EMEA. As a Customer Success Specialist in our Pooled Customer Success EMEA team, you'll support a diverse set of customers through structured engagement sessions, value-driven conversations, and proactive outreach. You'll help customers reach their learning goals while driving key outcomes like retention, adoption, and expansion. Because this service model is evolving, you'll have the chance to shape it by testing new workflows, optimizing handoffs, and sharing insights with leadership. You'll gain exposure to organizations across EMEA and influence customer impact at scale. About your skills: Customer Success Management Core framework for ensuring customers achieve desired outcomes and reach learning goals. Customer Engagement Conducting structured engagement sessions and proactive outreach to foster long-term relationships. Customer Retentions Maintaining relationships and supporting key retention outcomes through value-driven conversations. What you’ll be doing: <ul> <li>Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes.</li> <li>Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and guide next steps.</li> <li>Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer alignment, and support revenue outcomes.</li> <li>Manage and prioritize your queue of CTAs, tickets, and assignments with accuracy, speed, and consistent documentation.</li> <li>Translate customer feedback into insights for Product and internal teams to support improvements across the platform.</li> <li>Help refine and expand the pooled model by testing new processes, sharing observations, and contributing to scalable playbooks.</li> </ul>   Qualifications: <ul> <li>Full business-level proficiency in Turkish, both written and spoken.</li> <li>Experience of 1+ years in customer success, account management, sales, or another customer-facing role, ideally in SaaS or tech.</li> <li>Demonstrated ability to think critically, solve problems in ambiguous situations, and guide customers with limited information.</li> <li>Analytical and data-driven mindset with experience using metrics to identify trends, risks, and opportunities.</li> <li>Demonstrated ability to communicate clearly in writing and verbally, with the capacity to adjust your style across different audiences.</li> <li>Demonstrated organizational habits, attention to detail, and a consistent approach to documentation and data hygiene.</li> <li>Track record of meeting or exceeding customer impact metrics with a results-oriented approach.</li> </ul> Posting Date Posting Date: October 24, 2026 Application Window: October 24 - November 10, 2026 We anticipate the application window will be open until November 10, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.     <h6>#LI-JB1</h6><div class="content-conclusion">For more information about how Coursera collects and uses your personal information, please see our <a href="https://files.clinchtalent.com/1d7f2c0f91ebf75d580f56447fa54859/2acb24eb91f1e23b90ac9e9285de5aaf/Global%20Applicant%20Privacy%20Notice.pdf" target="blank">Coursera + Udemy Global Applicant Privacy Notice</a>. To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our <a href="https://forms.gle/Mb8UktwuaJAukb3H7">Fraudulent Activity Submission Form.</a> Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org. </div>

3 days agovia ats pollingApply ›

Companies hiring for Customer Success

Jobgether (3)Coursera (2)Datadog (1)Openai (1)

Customer Success Salary Data in Ireland

View detailed salary ranges from 7 listings with reported compensation ›

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